INFORMATION FOR EXHIBITORS

Transcription

1 INFORMATION FOR EXHIBITORS The World of Flooring

2 Emergency Numbers Emergency number (on-site) Tel First-aid station between NORD 1 entrance and Hall 19 Tel Police WEST 4 entrance Tel Important notes: Pre-show entry limited to holders of "Set-Up Permits" During the set-up period, the exhibition center is naturally abuzz with activity, and there is an elevated risk of injury for pre-show visitors. Sometimes persons have been entering the grounds and visiting exhibitors at their stands before the official start of the show. We must point out that exhibitors are responsible and liable for the safety of persons visiting their stands, even if these persons have not been expressly invited. In response to numerous complaints and in view of the considerable safety risks involved, we kindly ask you not to invite or receive any pre-show visitors. Entry to the grounds on the last two days of the set-up period (14 and 15 January) will be limited to holders of Set-Up Permits, an equal number of which will be sent to you along with your exhibitor passes. Stand contractors working on your behalf can easily obtain Set-Up Permits by going to the Hall Supervisor's office. Tel

3 Accommodation services & tourist info Airline Airport shuttle Hannover Marketing & Tourismus GmbH :00-18: :00-18: closed Deutsche Lufthansa AG :00-18:00 Call Center: Tel A shuttle bus provides direct service from Hannover Airport (Arrivals Level C) to the exhibition grounds, NORD 2 entrance. Travel time is about 35 minutes. Tickets: EUR 8,00 each way available from BFM (see "Baggage service / Pre-check-in") ATMs (cash dispensers) Audio & video equipment Baggage service / Pre-check-in Bank Beverage service NORD 1 Entrance NORD 2 Entrance (all year round) Hall 21 Fleischhauer TV Communications GmbH Tel Fax Gahrens + Battermann GmbH Tel Fax Baggage consignment or pick-up: Airport: Arrivals Level C Exhibition grounds: Foyer, Nord 2 entrance (hall 2) Advance booking: BFM Incoming & Traveller Services GmbH info@gepaeckservice.de Tel Fax ReiseBank AG Tel Fax : , 14:00-18:00 Messe Gastronomie Hannover GmbH Delivery service Tel Fax

4 Carpet delivery Carpeting Carpet Walking Car rental Catalogue Catering Church Cigarettes, cigars, tobacco Cloakrooms and left-luggage Combined admission / transportation tickets Conference rooms Construction and dismantling periods Delivery of carpets for stands >150 m² in halls starts on: from 7:00 a.m. Delivery of carpets for stands <150 m² in halls starts on: from 1:00 p.m. see "Exhibitor Service Center" Exhibitors have the option of extending their carpeting out into the aisleways, up to the edges of the standard runners in the middle of the aisles. We will lay down neutral coir runners in the middle of the aisles. All carpeting used must be flame retardant. Contact: Mr. Bahattin Girgin Tel bahattin.girgin@messe.de Europcar Autovermietung GmbH dm.sm.hannover-sued@mail.europcar.com Tel Exhibitors can pick up a complimentary copy of the exhibition catalogue at the hall supervisor's office by presenting their exhibitor pass - starting two days before the show on up to the next-to-last day of the show. Free delivery to stands Messe Gastronomie Hannover GmbH contact.catering@messe.de Tel Fax See "Religious facilities & services" See "Groceries" Located at all entrances NEW: Exhibitor passes and admission tickets are also valid for free fare on all buses and trains (2nd class) serving metropolitan Hannover. For maps and stops visit To book rooms for conferences, receptions or other exhibitor events contact Ms. Ute Quirling ute.quirling@messe.de Tel Date Time Start of construction End of construction :00 Show starts :00 Show ends :00 Start of dismantling* :00 End of dismantling *Stands may not be cleared or dismantled before 4

5 Copyshop Costoms Office Courier services Cultural events and nightlife Delivery and removal of goods during the show Disconnection of utility services 6:00 p.m. If you will not be able to finish dismantling within the official dismantling period, please contact Mr. Bahattin Girgin Tel Photocopies, business cards, fax service, digital printing Tel Fax :00-18: :00-16:30 Zollamt Messegelände Europaallee, Admin. Building Hannover poststelle@zah-messe.bfinv.de Tel Tel Fax TNT Express GmbH Global, door-to-door, and same-day services for documents and packages Shopping & Food between halls 19 and 23 Tel Fax :00-18:00 Please ensure that your stand has sufficient space for storing your goods. Under no circumstances may pallets be left in aisles or lobbies, or in front of neighboring stands. Emergency escape routes must be kept free at all times. In cases or violations, Deutsche Messe will set a deadline for the removal of pallets/goods, after which they will be removed and stored at the expense of the exhibitor. These charges will be included in statement for any supplementary services ordered. Pallets/goods will be returned only if sufficient space is available to store them within the stand. You can rent containers for interim storage (see "Storage containers") Disconnection of utilities prior to the end of the show is not permitted. For safety reasons, only authorized Deutsche Messe staff is permitted to disconnect utility services to stands. You can avoid delays in having the utilities disconnected by making an appointment well in advance. Exhibitors are emphatically warned not to disconnect or shut off supply lines themselves. The exhibitor is liable for 5

6 any accidents or damage resulting from such action. For contact information, see "Electricity" and "Water connections" Dry cleaning, laundry, 24-hour delivery service Electricity service Emission Zone Permits (windshield stickers) Exhibition office Exhibitor passes Exhibitor Service Center Wäscherei Jahnke GmbH Tel Fax Halls 2 and 19-23: Max Geißler Elektrotechnik Tel Fax Halls 3-5: Wahl GmbH & Co. KG Tel Fax Halls 6-9: Elektro-Stiller GmbH & Co. KG Tel Fax Halls 11-13: Arge Ahlering GmbH und Schäfer & Schäfer GmbH Elektrotechnik Tel Fax Halls 14-17: Fleischhauer GmbH & Co. KG Tel Fax See "Internet Lounge" Please order your emission zone permit at Tel Fax During the show:, Rooms If stand rental charges have been paid by the due date, the appropriate number of passes will be dispatched to exhibitors automatically. See also "Exhibitor Service Center". Tel Whatever you need as an exhibitor, you'll find competent staff to help you here. Stop by or call for assistance with: General Information Stand rental/technical issues Telecommunications equipment Cleaning, waste disposal Stand security and traffic control issues Listings in the electronic media Admission tickets, parking permits, catalogues Catering Room rentals :00-18:00 Tel

7 First-aid station between NORD 1 entrance and Hall :00-18:00 Tel Tel Doctor on duty: :00-18:00 Florists Forwarding agencies Furniture rental Groceries Florales Messen & Veranstaltungen Shopping & Food between halls 3 and 4 Tel Tel :00-18:00 Gärtnerei Laves Tel Tel Agility - Fairs & Events ehannover@agilitylogistics.com Tel Tel Kuehne + Nagel (AG & Co.) KG exposervice.hannover@kuehne-nagel.com Tel Tel Tel Schenker Deutschland AG fairs.hannover@schenker.com Tel Tel May be ordered at short notice through the Exhibitor Service Center, see "Exhibitor Service Center" Complaints, appointments: Deutsche R + S Dienstleistungen GmbH Tel Minimarkets with coffee bar, snacks, baked goods Delivery service Shopping & Food between halls 1 and 3 Tel :00-18: :00-18: :00-18:00 Shopping & Food between halls 3 and 4 Tel :00-18: :00-18: :00-18:00 7

8 Hall supervisors Helicopter service Hotel rooms Information and general assistance International sales operations Internet Lounge Interpreters at Hall 7, facing "Platz der Nationen" Tel :00-18: :00-18: :00-18:00 Shopping & Food between halls 19 and 23 Tel :00-18: :00-18: :00-18:00 Every hall has a Supervisor's Office with experienced staff to help you solve any problems that may arise. Tel plus two-digit hall number, such as 02 Inspektion-IC@messe.de Tel Fax Convention Center (CC) ingo.gaehring@messe.de Tel Fax Airport to the exhibition grounds, either one-way or round-trip service info@compass-aircharter.de Tel Tel See "Accommodation services & tourist info" Tel Administration building 3 of Deutsche Messe, Rooms Contact: Mr. Andrej Gross Tel Fax Contact: Ms. Beate Will Tel Fax Internet access is available at dedicated terminals. Following services are also offered: transmission, printing, CD-ROM/DVD burning. internetlounge@messe.de Tel Fax :00-19: :00-18:00 Agentur für Arbeit Job Vermittlung Messe 8

9 IT- & Mediashop Lost & found Lufthansa Mediashop Muslim worship Newspapers, magazines Office supplies Overalls, workwear, tools etc. Pallets See "Stand personnel" WIT House GmbH Media- and presentation equipment incl. supplies Computers, notebooks, printers, displays, network supplies, cellphones, pre-paid cards Shopping & Food between halls 16 and 17 Tel :00-18: :00-18:00 Tel Fax :00-18:30 Lost & found items not collected during the show will be handed over to the city of Hannover's lost & found office: Tel Fax See "Airline" See "IT- & Mediashop" See "Religious facilities & services" Available in limited quantities or by special order. See also "Groceries". See "Groceries" Diete-Trenzinger Büroorganisation GmbH Shopping & Food between halls 19 and 23 Tel :00-18: :00-18:00 Olaf Kadow Tel See "Delivery and removal of goods during the show" Parking lots Cars: North 1-6, 8, South 26-27, West 39, 43, 44 Trucks, vans, trailers, semi-trailers: West 45 Buses: North 4 Caravans: West 44 Parking of trucks in car parking zones is prohibited. Paid parking for trucks is clearly designated by the car park administration: Gesellschaft für Verkehrsförderung mbh (GfV) Tel Fax

10 Patent and design infringements PC rental Pharmacy Photocopiers for rent Photographers Plants Parties to disputes arising from infringement of utility designs, utility models, patents or trademarks should contact Deutsche Messe, Legal Affairs Department Administration building 2, Room Tel See "Audio & video equipment" Adler Apotheke Shopping & Food between halls 19 and 23 Tel Fax :00-18:00 Diete-Trenzinger Büroorganisation GmbH Tel Shopping & Food between halls 19 and : :00-18:00 For professional photos of your stand, exhibits or presentations, contact: Klaus Fricke Tel Foto Meyer Tel Tel Fotoatelier Senf Tel Klauss Studios GmbH Tel Please note: Before photographing or filming third-party stands or exhibits, you must first obtain explicit consent to do so from the given party. Please also refer to the Technical Regulations of Deutsche Messe under: See "Florists" Police see page 2 Press Center Press Services Located on the west side of the Convention Center (CC), between halls 6 and 16 For information on services, e.g. press info trays and webcasting your press conference,please refer to the Deutsche Messe "Service Catalogue" or visit 10

11 We will be glad to you full details on request. Contact: Ms. Susanne Sattler Tel Priority certificates Public transport to the show Rail transportation Red Carpet Night Religious facilities & services Exhibitors can file for interim protection for their registered designs, utility models, and trademarks they have on display at the show. Applications for the issuance of priority certificates filed after the show cannot be processed, since proper verification is then no longer possible. For further information kindly contact Deutsche Messe, Legal Department Administration building 2, Room Tel Patent attorney office during the fair: Deutsche Messe Administration building 1, Room From the Central Railway Station (Hauptbahnhof) to the terminal "Messe/Nord": Take tram lines 8 or 18 Stations along the way include Kröpcke and Aegedientorplatz. From the city center to the terminal "Messe/Ost": Take tram lines 6 or 16 Stations along the way include Kröpcke and Tierärztliche Hochschule From Hannover Airport take the urban rail (S-Bahn) train S5 from the station between terminals B and C to the Central Railway Station (Hauptbahnhof) and follow the above instructions for "From the Central Railway Station". For timetables, fares and tickets, visit: Please Note: Exhibitor passes and admission tickets are also valid for free fare on all buses and trains (2nd class) serving metropolitan Hannover. Visit for maps and stops. For timetables, fares and tickets, visit 16 Jan. as of 7 p.m. in the Munich Hall. Main exhibitors can invite co-exhibitors, customers ans business associates. Order info will be sent to all main exhibitors und due course. Price per person: EUR 38,00 Christian worship Protestant service Fax Tel Catholic service 11

12 Removal of goods after the show Restaurants on the grounds Stand cleaning Stand construction service / Rental system stands Stand personnel Ecumenical Worship Center at the exhibition site Prayer room, personal guidance :00-18:00 Muslim worship - Hall 7, south side, facing "Platz der Nationen" - in Hall 21 Jewish worship Synagoge Haeckelstraße 8 info@jg-hannover.de Tel Fax Kosher meals available at the Jewish Community Clubhouse; for reservations call: Tel For further information, visit: Signs marked "LKW" (German abbreviation for "trucks") are posted along all approach routes, showing drivers where to go. Removal vehicles will be directed by traffic wardens to a specified marshaling area for interim paid parking. Transport vehicles will be granted entry to the exhibition grounds as of 8:00 p.m. on the last day of the show. Please contact your own haulage contractor well in advance of the dismantling date to arrange for the removal work and the supply of fork lifts and other transport equipment. For groups of 15 or more, please make advance reservations: Messe Gastronomie Hannover GmbH Tel Fax See "Waste disposal and stand cleaning" Mr. Frank Zwingmann frank.zwingmann@messe.de Tel Ms. Brigitte Ahlborn brigitte.ahlborn@messe.de Tel Fax Agentur für Arbeit (Employment office) hannover.job-messe@arbeitsagentur.de Tel Fax :00-15: :00-13: :00-15:00 12

13 Stand security Stand setup and services Storage containers Survey of exhibitors and visitors Tableware Halls 2-7, 19-23: Niedersächsische Wach- und Schließgesellschaft mbh Tel Halls 8-9: Plural Security GmbH Tel Halls 2-5, 18: Mr. Michael Grothe Tel Halls 6-7: Mr. Christian Gründer Tel Halls 8-9: Ms. Gudrun Westermeier-Hojer Tel Halls 19-23: Mr. Bahattin Girgin Tel You can rent containers for interim storage or presorting of valuable carpets. Schenker Deutschland AG Mr. Martin Krause Tel We will once again be conducting a survey among exhibitors and visitors during the show. Your contribution would be much appreciated. Product Development and Market Research Dept. Tel Dishes, glasses, tableware and coffee makers can be rented from the following company, which delivers everything right to your stand: Christian Hubensack GmbH Tel Taxi stands NORD 2, WEST 1und WEST 3 Technical assistance for stands Telecommunication equipment Travel agency See "Stand setup and services" For activation of confirmed telephone lines, technical problems or disconnection and return of equipment please call: Tel Telephone hook-up requires at least one hour of advance notice. The exhibitor remains liable for all equipment until it is returned to the service technician, who will issue a receipt for the equipment disconnected or returned. For general information, contact: Mr. Martin Lortz Tel Flight changes, reservations and schedules, train timetables, hotel reservations 13

14 Urban trains & trams Vehicle access Vehicles for disabled persons Waste disposal and stand cleaning BCD Travel Germany GmbH Tel Fax :00-18:00 See "Public transport to the show" On the final day of the construction period, cars, vans and similar vehicles will may only enter the grounds for a maximum of three hours against payment of a refundable deposit of EUR 100,00. Trucks as well as cars pulling trailers will be permitted to enter the grounds via all open entrances in order to deliver exhibits and related materials throughout the entire construction period (i.e. also the final day), provided they have a total loading capacity of over 2.8 tons. The German Road Traffic Regulations (StVO - "Straßenverkehrsordnung") apply. Drivers must give away to the right; there are no priority roads. The speed limit of 20 kilometers per hour must be stricly observed. Chauffeured vehicles are available for disabled persons requiring transportation within the exhibition grounds. Tel service@deutsche-rs.de Tel Fax Halls 8 and 9: PLURAL servicepool GmbH cleaning.messe@plural.de Tel Fax Halls 19-23: Helms Reinigungswerk info@reinigungswerk-helms.de Tel Fax Water connections Halls 2 and 19-23: H. Vesterling Installationstechnik GmbH Tel Fax Halls 3-7: Heitmüller GmbH Sanitärtechnik Tel Fax Halls 8, 9: Ing. P. Behrens Tel Fax WLAN: vouchers and support, Rooms Tel

15 :00-19: :00-18:00 Working hours Working platforms The exhibition grounds are open from 7:00 a.m. through 7:00 p.m. daily. By law, the maximum working period is limited to 10 hours/day, also during construction and dismantling periods. If your company has a registered office in Germany, that office can also obtain work permits by applying to the relevant state authority. No special work permit is required for tradeshow work on Sundays or public holidays. For further details, or to apply for special waivers, please contact the Hannover Labor Inspectorate: Staatliches Gewerbeaufsichtsamt Hannover Tel: See "Forwarding agencies" 15

16 Deutsche Messe Messegelände Hannover Germany Tel Fax domotex@messe.de