Service Delivery Overview
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- Kathlyn Scott
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1 Service Delivery Overview
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3 Annual HUIT Operations Calendar Q1 Q2 Academics Finance HR Security PMO ITSM Communications Change Chill July Budget Close/Open & Reporting Cyber Tabletop Update Strategic Plan Service/ Process Review Town Hall & BBQ MI Tabletop August Staff Goal-setting September October November December Fall Start-up Reading/ Exams Winter Break Rate Setting/ Multi-year Fin Planning/Rate Setting Rate Setting/Budget Budget Planning Q1 Forecast Annual CIO Security Self-Assessment/Risk Report Update Road Maps Develop Portfolio Prepare Proposals/ Conduct Technical, Security, Common Services, PMO reviews Window Town Hall Crisis Tabletop Connect the Dots Holiday Party Q3 Q4 January February March April May Spring Academics Winter- session Break Grad Start-up Reading/ Exams Finance HR Security Budget Planning/ Q2 Forecast Mid-year Reviews Core, FAS & Library Budgets Due FFS Budget Due Q3 Forecast Year-end Reviews/ Annual Salary Increase Program June Budget Close/Open Summer School PMO PRC ITCRB Review EVP Decides ITSM Window MISO Survey Window Crisis Tabletop Window Communications Town Hall Connect the Dots IT Summit Window = Major maintenance window PRC = Project Review Committee ITCRB = IT Capital Review Board EVP = Executive Vice President For specific dates, refer to the calendar. FFS = Fee for Service Updated: July 2015 Service Delivery Overview Page 1
4 July 2015 November 2015 March 2016 S M Tu W Th F S S M Tu W Th F S S M Tu W Th F S /29-3: Change chill : Budget planning begins : Town Hall : Independence Day : Rate setting ends : Maintenance window : Staff Goal Setting : Veterans Day : Spring recess : Connect the Dots : Thanksgiving August 2015 December 2015 April 2016 S M Tu W Th F S 15: FY15 budget reporting ends S M Tu W Th F S 4: Reading period begins S M Tu W Th F S 18: Year- end reviews begin 1 17: Fall registration opens : Exams begin : Connect the Dots /11: Fall start- up and : Holiday Party : Reading period begins Change freeze /3: Winter recess : Freshman move- in : Christmas : Employee goal- setting due September 2015 January 2016 May 2016 S M Tu W Th F S 2: Fall term begins S M Tu W Th F S 1: New Year's S M Tu W Th F S 5: Exams begin : Labor Day 1 2 2: Maintenance window : Exams end : Winter sessions begin /17: Annual Salary Review : MLK Day : Commencement : Spring term begins : Memorial Day : Mid- year reviews due October 2015 February 2016 June : Budget close begins S M Tu W Th F S 12: Columbus Day S M Tu W Th F S 15: Presidents' Day S M Tu W Th F S 2: IT Summit : Maintenance window : MISO survey open : Maintenance window : Town Hall : MISO survey closed : Summer school begins : Year- end reviews due Bold = holiday Academic Finance IT Service Management Recess Human Resources HUIT Note: Subject to change Updated: July 2015 Service Delivery Overview Page 2
5 Services and Owners by Category Administrative Technology Services Alumni Affairs and Development Systems Athletics Systems Data Management Services FAS Admin Services FAS Student Admin Systems Finance and Procurement Systems Human Resource Systems Localized Document Repository Systems Museum Systems Reporting, Analytics and Business Intelligence Sponsored Research Systems Student Financial Systems University Admin Systems Web Publishing Services Dianne Stronach Dianne Stronach Dianne Stronach Anjali Worah Ben Bielak Updated: July 2015 Service Delivery Overview Page 3
6 Services and Owners by Category End user computing Collaboration Services and Calendars Field Support Services Network Services Phone Services Bob Cahill John Reardon IT Provider Services Cloud Services HUIT Supporting Tools and Systems Identity and Access Services Network Services Phone Services Server Administration Web Hosting Erica Bradshaw Peter Baskette Jane Hill John Reardon Joe Bruno Joe Bruno / Ben Bielak Updated: July 2015 Service Delivery Overview Page 4
7 Services and Owners by Category IT Security Information Security Education and Consulting Information Security Operations and Engineering Sandy Silk Bill Knox Library Technology Services Library Access and Discovery Library Collections Library Research and Learning Services Tracey Robinson Tracey Robinson Tracey Robinson Teaching and Learning Core Teaching Technologies Digital Video Services Faculty Consulting and Support Learning Spaces Support my.harvard Kristin Sullivan Greg Carpenter Annie Rota Annie Rota Jason Shaffner Updated: July 2015 Service Delivery Overview Page 5
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