revie Historic win for Cardiff

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A business update for clients and the industry at large fro Suer 2013 revie illias Historic win for Cardiff 16illion contract win Ian Willias has secured a 16illion contract with Wiltshire Council to

With the option to extend for another four years, the contract will see Ian Willias provide a variety of its services including property aintenance and cyclical decorations.

1 A business update for clients and the industry at large fro Suer 2013 revie illias Historic win for Cardiff 16illion contract win Ian Willias has secured a 16illion contract with Wiltshire Council to deliver a five-year planned aintenance contract. With the option to extend for another four years, the contract will see Ian Willias provide a variety of its services including property aintenance and cyclical decorations. Ian Willias operatives will be working in around 5,000 council-owned hoes to replace kitchens and bathroos, fit external wall insulation, replace doors and windows, and coplete cyclical decorations. The copany will also be replacing roofing and carrying out upgrades to ensure properties eet disabled requireents. Following the copetitive tender process Ian Willias is now the Council s planned aintenance contractor. This builds on an existing working partnership which saw Ian Willias providing cyclical decoration and building aintenance services for schools, libraries and council-owned buildings. Ian Willias has won one of its largest contracts in the copany s history after securing a four-year deal with Cardiff City Council. Our Cardiff office will deliver planned and reactive aintenance to the Council s 12,500 hoes, along with aintaining Council-owned public buildings and delivering electrical and echanical work. The win sees us build on our partnership of working with the Council after winning three of five contracts tendered. We have worked with the council for over 60 years since being established in Turn to page 2 for ore An eye on the past High aong the garrets of one of Bath s ost faous Georg terraces staff fro Ian Willias are quietly delivering a aintenance schee on a grand scale. Working with Curo, Bath s largest social housing provider, we are carrying out aintenance work on the 26 Georg townhouses on this historic street. Turn to page 5 for ore Ian Willias Liited, 2013 illias review Suer 2013

Tenant-focussed approach wins business Ian Willias scoops Gold Work to protect eployees and share best practice on health and safety has won Ian Willias a national award.

To win the accolade Ian Willias had to achieve five consecutive Gold Medals in RoSPA s annual Occupational Health and Safety Awards.

The edal haul reflects a clear focus on health and safety within the business, backed by the latest eployee survey that showed staff felt this was a top priority.

2 Tenant-focussed approach wins business Ian Willias scoops Gold Work to protect eployees and share best practice on health and safety has won Ian Willias a national award. We have been awarded a Gold Medal Achieveent Award fro The Royal Society for the Prevention of Accidents (RoSPA). To win the accolade Ian Willias had to achieve five consecutive Gold Medals in RoSPA s annual Occupational Health and Safety Awards. Gold Medals are awarded to organisations which can evidence excellent health and safety perforance. Since 2009 Ian Willias has received one every year. The edal haul reflects a clear focus on health and safety within the business, backed by the latest eployee survey that showed staff felt this was a top priority. Ian Willias also has its own RoSPA trained QSA (Quality Safety Audit) auditor to ensure expected standards are et. In addition we have recruited a full-tie Health and Safety Advisor to keep the organisation up to date on best practice and legislation. Ian Willias has won a contract with a Buckinghashire housing association thanks to its focus on partnership, respect and pride. Fro July 1, we will start a 3.5illion contract to run over five years, which will deliver Red Kite s voids and responsive repairs service. The 6,700-hoe association is one of the few wholly tenant-led organisations with tenants and leaseholders sitting on the organisation s Board and aking decisions in all areas of the business. The procureent process for the contract saw Red Kite becoe a finalist in the Excellence in Public Procureent (GO) Awards in the Custoer Engageent Initiative category. To win the work we had to convince tenant representatives of our skills and deonstrate we could work in line with the organisation s values of: working in partnership; respecting each other and; creating pride. Margaret Gilbert, a Red Kite tenant who is part of the group who chose Ian Willias, said: We re really looking forward to an iproved service that has been built with our own experiences in ind and we are confident that through continued feedback, Ian Willias will eet all of our needs and ake a positive ipact to Red Kite and all of us. Cardiff partnership continues Continued fro page 1... The planned aintenance work will involve our operatives repairing and refurbishing kitchens, bathroos and fittings, such as doors and windows, to both occupied and epty properties across the city to help the to be re-let to people in need of hoes. Other parts of the contract include aintenance of Council-owned properties, such as schools and public buildings, and echanical and electrical work to boilers, door entry systes and fire alars. Working on soe of the ost prestigious buildings such as the City Hall, Mansion House and Victor schools. The contract is the largest to be delivered by our Cardiff tea and will see local operatives and SME s deliver the work over the next four years, with the possibility of being extended for a fifth year. Ken Jones, operations director at Ian Willias, said: We have worked with Cardiff City Council for a nuber of years and have developed an outstanding working partnership. Our coitent to high quality services and custoer satisfaction has helped us to continue to work with long-standing clients like Cardiff City Council. We are delighted to have secured these contracts. 2 Suer 2013

Going the distance for charity It was dubbed the House of the Future by the BBC but 15 years on it was in need of updated technology and a spruce-up.

3 Fit for the future Staying future-proof isn t easy but Ian Willias is helping an innovative building in Hertfordshire keep ahead of the gae. Built in 1998, Watford s Integer House is a tiberfraed eco-hoe, which ais to trial and showcase the latest innovations in sustainability and energy efficiency. Going the distance for charity It was dubbed the House of the Future by the BBC but 15 years on it was in need of updated technology and a spruce-up. Ian Willias partnered with British Gas to deliver internal decorations in April this year and returned in July to coplete external decorations. Throughout the suer people will be living in the house and blogging about their experiences with green features such as solar water and groundsource heating. City gets soe colour Brightening up Southapton s hoes is key to a new contract won by Ian Willias. Ian Willias is working for Southapton City Council to spruce up housing stock in the west of the city. The three year project which will see operatives carrying out external redecoration and repairs on a range of properties in Lordshill, Maybush, Millbrook, Shirley, Southapton Coon and Central. They ll also be replacing fascias and rainwater goods where needed and decorating counal stairwells using fire-retardant paints. Four Ian Willias directors took to the saddle to raise ore than 2,700 for the British Heart Foundation. Andy Havard, Mike Turner, Ken Jones and David Sewell took to the Cotswold hills to coplete the Cotswold Bike Ride for charity. After eight weeks of tough training, the quartet cycled the 42 ile circular ride on Sunday, May 19, which included clibing over 4,000ft, including a category five clib. Mike Turner, cycling tea leader, said: All our hard work and training really paid off. It was a fantastic event to be participating in with ore than 2,000 other cyclists to raise oney for such a great charity. We are extreely grateful for the generous donations and support fro custoers, colleagues, friends and faily. Nick Cross, head of housing services at the Council said: Southapton City Council is pleased to bring onboard Ian Willias to undertake soe iportant exterior redecoration work on council hoes in the west of the city. This is part of the council s coitent to iprove the quality of hoes for our tenants to give the a better quality of life. Ian Willias has been awarded a contract for three years with the Council, with the option to extend for another two. The contract is worth around 750,000 a year. illias review Suer

Skills showcase Over coing challenges is part of any job. For Ian Willias facing the eleents, accessing hard-to-reach locations and retaining historic integrity of buildings, is an everyday task.

any ore clients. Our highly skilled operatives are experienced in working in a variety of environents fro educational establishents, to hotels, lighthouses and council buildings.

Here is a snapshot of the projects we have entered into the Painting and Decorating Preier Annual Trophy Copetition 2013.

Seaton s Tower With just 10 weeks until the Olypic Torch arrived in Plyouth, we refreshed the tower - an iconic landark, it would be the focal point to the Hoe.

Sauel Cody Specialist Sports College Our challenge was to coplete repair and redecoration works whilst the secondary school was occupied and all students having special educational needs (SEN).

Bridgnorth Cliff Railway The steepest railway in England connects the High Town and Low Town of Bridgnorth, with a 33 degree incline.

The Pantiles Royal Tunbridge Wells Reinvigorating The Pantiles was challenging due to residents and visitors needing access.

4 Skills showcase Over coing challenges is part of any job. For Ian Willias facing the eleents, accessing hard-to-reach locations and retaining historic integrity of buildings, is an everyday task. This year has seen us coplete an evergrowing nuber of exciting and varied projects, including work with Centre Parcs, Trinity House, the General Lighthouse Authority, housing provider Curo Group, and any ore clients. Our highly skilled operatives are experienced in working in a variety of environents fro educational establishents, to hotels, lighthouses and council buildings. We have a vast experience as a business of working on projects which deand a highlevel of skill, and often flexibility. Here is a snapshot of the projects we have entered into the Painting and Decorating Preier Annual Trophy Copetition The winners of the Painting and Decorating Preier Annual Trophy Copetition 2013 will be announced at the Plaisterers Hall, London, on July 4. Seaton s Tower With just 10 weeks until the Olypic Torch arrived in Plyouth, we refreshed the tower - an iconic landark, it would be the focal point to the Hoe. Work included stripping, painting, cleaning and repainting the lantern and lighthouse in nine weeks. Sauel Cody Specialist Sports College Our challenge was to coplete repair and redecoration works whilst the secondary school was occupied and all students having special educational needs (SEN). To brighten up the colour schee we used an electrostatic spray. This eant a 15k saving over replacing doors. Bridgnorth Cliff Railway The steepest railway in England connects the High Town and Low Town of Bridgnorth, with a 33 degree incline. The project posed interesting access challenges as the carriages are at opposite ends of the track to each other. Our operatives negotiated a syste to reach either side of both of the carriages. The Pantiles Royal Tunbridge Wells Reinvigorating The Pantiles was challenging due to residents and visitors needing access. Health and safety was a key consideration given the building foring part of a key tourist attraction. We received very positive feedback following the work which saw us render, repair and repaint large areas of the building. Nash Point Lighthouse When repainting the 37 and 25 etre high and low towers we had to bear in ind the public access to the site, as well as working at heights and the ipact of the weather at such an exposed location. On the high tower three different access ethods were used to achieve a high quality of work copleted. Fit for a king A luxury castle in the Cotswolds is one of the latest stunning buildings to receive an update thanks to Ian Willias. We are copleting internal decorations at Thornbury Castle, in Gloucestershire, which is now a hotel - having provided a bed for kings and queens in the past. The work will see us decorate walls and ceilings in restaurants, a bar, staircases, sitting roo, Tudor Hall, lobby and bathroos. A tea of four operatives is aintaining the opulence of the venue and the grandeur of the oak interiors. 4 Suer 2013

Historic properties in Ian Willias hands A historic row of Georg townhouses, once frequented by Jane Austen, is the latest specialist painting project for Ian Willias.

Curo is the largest social landlord in Bath and owns 26 of the properties in the street.

5 Historic properties in Ian Willias hands A historic row of Georg townhouses, once frequented by Jane Austen, is the latest specialist painting project for Ian Willias. We have been delivering a contract with Curo, forerly Soer Housing, to sensitively refurbish buildings which ake up The Paragon in Bath. Curo is the largest social landlord in Bath and owns 26 of the properties in the street. Skilled painters and carpenters fro Ian Willias have worked to ensure the Grade II listed buildings reain significant for years to coe. The project focussed on aintaining external walls, etalwork and guttering. Ian Willias staff will also repair and repaint the tiber fraes of the properties sash windows. Finally, we repainted internal staircases using colour schees chosen by residents which copleent The Paragon s heritage. The project will bring unique challenges as ost properties have liited or no access to the rear. Staff roll up their sleeves Staff volunteers have rolled up their sleeves to assist projects in the East Midlands as part of Raglan Housing s Counity Week. Operatives gave their tie to deliver a ini-akeover of counal areas at Santosh As Woens Refuge, which is delivered by the housing association. This included decorating a conservatory to bring colour and warth into the building. In Loughborough they were helping green-fingered residents get set for Britain in Bloo by displaying ore than 20 hanging baskets in the best possible way. Aateur gardeners fro Raglan s Three Close Tenant Association are hoping to win the highest accolade in the non-copetitive It s Your Neighbourhood category. This recognises gardening schees which bring counities together and develops people s gardening skills. Zane Poyner, Ian Willias general anager said: Raglan s Counity Week is a great idea. We re always keen to give soething back to the counities we work in. These projects ake a real difference and we re proud to be associated with the. Ian Willias donated the tie and resources as part of its 15-year contract with Raglan to deliver responsive repairs and void works. Exeter flats receive spring akeover Flats in Exeter will be weather-proofed for next winter and given a sart new look thanks to Ian Willias. We have won a 900,000 per year contract, with the option to extend for a further two years, with Exeter City Council to refresh the paint and render on its stock of two, three and four-storey blocks of flats. Our carpenters will also ensure any necessary repairs are carried out on properties which have tiber-fraed windows. The seven-onth project, which started in April, will see us schedule a revap at flats at 31 locations across the city. Ian Willias has worked with Exeter City Council previously, including helping to develop 'The Green Accord'. This assessent criteria was designed to help the authority choose suppliers of products and services with eco-friendly practices. illias review Suer

Partnership continues for two years Our five-and-a-half-year relationship with Teign Housing has been extended for a further two years after Ian Willias was appointed as its responsive repairs

Teign Housing has extended our contract for a further two years.

6 Partnership continues for two years Our five-and-a-half-year relationship with Teign Housing has been extended for a further two years after Ian Willias was appointed as its responsive repairs contractor. We have been reappointed to a 1.8illion a year contract to deliver response aintenance, voids and disabled adaptations for the 3,600-hoe association based in South Devon. Teign Housing has extended our contract for a further two years. We have been working with Teign Housing as its responsive repairs contractor and have developed a good working relationship with the organisation, both delivering services and through our coitent to invest in wider counity initiatives. Kate Rooke, business anager: We have an excellent understanding of the organisation and the level of service Teign and its residents expect so we are confident that we will continue to deliver that service. 3.6illion contract to upgrade Powys hoes Painters refurbish sole surviving artillery piece The 1.2illion per year deal also includes estate works such as external wall insulation and decoration. Ian Willias has secured a 3.6illion contract to iprove 5,500 hoes in Powys. The contract will see us replace up to 300 bathroos and 100 kitchens per year for the next three years. The contract boost will also create apprenticeship and work experience opportunities for local people. Ian Willias has been working with the Council for the last four years on a bathroos-only contract and this new business builds on the existing relationship. Steve Lenahan, business anager at the copany s Cardiff office, said: The feedback following the tender showed that we were the strongest on value for oney and quality services. Our coitent to high quality services and custoer satisfaction has helped us to continue to work with long-standing clients like Powys Country Council. As a local eployer we have coitted to taking on an apprentice and work experience placeents, as well as aking wider counity investent to benefit local residents. Five operatives fro Ian Willias have re-painted the UK s largest surviving calibre artillery piece, at Larkhill, Royal Artillery Barracks, in Salisbury, ahead of the WW1 centenary. It is one of only a few railway guns reaining in the world. Ian Willias has previously painted other artillery ites at the barracks, including any saller historical artillery weapons ahead of the Queen s visit to Larkhill in Facts The Howitzer gun was in service fro 1920 to 1945 It weighs nearly 200 tonnes The gun's shells weighed nearly 180 stone Its effective range was 13 iles 6 Suer 2013

The response aintenance and voids contract will see our tea of operatives (see below) deliver works across the Council s 5,640 hoes.

7 15 year contract for Midlands Ian Willias is continuing its 10 year relationship with Warwick District Council through a new 15 year contract. We have secured three contracts to deliver response aintenance, void works, and external redecorations to councilowned residential properties. In total these contracts are worth 2.8illion per year. The response aintenance and voids contract will see our tea of operatives (see below) deliver works across the Council s 5,640 hoes. The five, plus five, plus five year contract builds on the existing relationship which has seen us deliver response and painting services for 10 years. Mike Turner, developent director, said: This significant contract win for Ian Willias is testaent to our established relationship with Warwick District Council, as well as the business focus on value for oney and high quality services. We are delighted to continue our work with the Council, whilst also providing a fullcopleent of services. The decorating eleent of the contract will see a tea of 12 operatives coplete external decorations to its social housing properties across Warwickshire, including Leaington s iconic Lansdowne Crescent of Georg town houses. The external decorations include painting windows, doors, fascias, gutter and soffits, and cleaning down plastics. Mike added: We are delighted to have reinstated the relations with Warwick District Council. We have worked with the Council for ore than 10 years on decorating contracts so we are well placed to understand the organisations and its values. We won the painting contract based on value and quality and this is testaent to Ian Willias position as a leading property services copany. Ahead of obilisation of the contract, Ian Willias and the Council have held Hearts and Minds, process apping and specification workshops for operatives to engage with the contract and organisation. Graduate focus Ian Willias is coitted to nurturing new talent into its business. One way we do this is through our graduate schee. We recognise that in the current eployent arket it is Eployent boost Ten new jobs with Ian Willias have brought an eployent boost to the Midlands thanks to the 15 year contract with Warwick District Council. These jobs are an extension to our current pool of 20 operatives working with Warwick District Council on its hoes in Warwickshire. Ahead of coencing work all new operatives have undergone extensive training within the businesses to ensure working practices, values and custoer service. increasingly difficult for graduates to enter the arket place. We currently have three graduates on our schee, including forer Swansea University student Adr Billingsley. Ian Willias business anager Craig Jones explained that the new ajor contract eant an eployent boost for the local econoy. This contract has brought a significant eployent boost for the local area. Ian Willias is a good significant local eployer and as the business grows so does our coitent to bringing job opportunities for people. The contract has also created internal prootion opportunities through a joint interviewing process with the Council. This has seen an operative prooted to site forean. During the two-year schee Adr will gain experience in a variety of business developent areas including; the procureent process, finance, health and safety, and operations anageent. illias review Suer

Business wins Ian Willias has secured the following new business wins: A five-year contract with Shepherds Bush Housing Group will see us coplete cyclical redecoration as part of a 750,000 contract.

A 300,000 contract with the Borough of Ealing Council will see operative coplete internal and external decorations to older people s accoodation, as well as bathroo and kitchen replaceents.

8 Business wins Ian Willias has secured the following new business wins: A five-year contract with Shepherds Bush Housing Group will see us coplete cyclical redecoration as part of a 750,000 contract. The work will see us redecorate houses and flats of leaseholders and starts in August. A 300,000 contract with the Borough of Ealing Council will see operative coplete internal and external decorations to older people s accoodation, as well as bathroo and kitchen replaceents. Click online The Institute of Education has appointed us to coplete 500,000 worth of external decorations to its buildings in London, including UCL. We will carry out work to five buildings during the project which ends in July. The University of Warwick has placed Ian Willias on to its fraework for decoration works for four years. Manageent and construction consultants Gleeds have appointed Ian Willias to coplete the refurbishent and extension of the Old Bank at Handsworth, Biringha. The 500,000 project will see us refurbish the property for Urban Living, the Sandwell- Biringha Housing Market Renewal Pathfinder. Our long-running partnership with Trinity House, the General Lighthouse Authority, has seen us be awarded three further painting and decorating to work on three lighthouses around the UK. These include St Catherine s in the Isle of Wight, Whitby in Yorkshire and Caldy Island at Tenby. Merthyr Valley Hoes has awarded a 200,000 contract for Ian Willias to coplete external decorations to its housing stock as part of a 35- week project. The work will see a tea of 10 operatives coplete external decorations to wall areas, fascias, soffits and doors, as well as copleting repairs to daaged rendering. We are delighted to announce the launch of our new website. We have given our online presence an overhaul thanks to feedback fro custoers, eployees and suppliers. Our new website is coplete with new features and iproved navigation, especially for obile devices. Log on to If you have any coents, or would like further inforation, on any of the articles in this issue of Review, please fill in the for below: Nae: Copany: Address: Telephone: I would like ore inforation on Fax: Fax back to: or post to: Bev Lane, Ian Willias, Quarry Road, Chipping Sodbury, Bristol BS37 6JL Head Office: Quarry Road, Chipping Sodbury, Bristol BS37 6JL t: e: enquiries@willias.co.uk illias review Suer 2013

City of Roseville 2660 Civic Center Drive Roseville, MN

le R ro fi EC io TO n P IR Po sit en td lo p ev e D ity un Co City of Roseville 2660 Civic Center Drive Roseville, MN 55113 www.cityofroseville.co Counity Developent Director The City of Roseville, Minnesota,