The Power of ONE. New 2017: Homewood Suites Allentown, PA

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2 The Power of ONE New 2017: Homewood Suites Allentown, PA

3 Together as Welcome to ONE Lodging Management, a hospitality management company that has evolved from its founders decades-long record of creating value in the hotel industry. With offices in Vancouver, B.C.; Scottsdale, Arizona, and Wichita, Kansas, ONE is keenly focused on expanding its operations within the United States. ONE currently operates close to 115 hotels across 33 states in the U.S. Through a fresh, entrepreneurial approach and with world-class operational leadership, ONE Lodging Management provides creative solutions that bring positive results for our Clients, exceptional experiences for our Guests and progressive opportunities for our Supporters (employees). Bruce Pittet Senior Vice President, Operations

4 ONE Supporters

5 The Power of We are guided by a strong leadership team who are committed to driving revenue and value to you. Our highly skilled, passionate and experienced leaders deliver the total package they consistently exceed client expectations. As such, the team has steered ONE Lodging Management into becoming a leading North American hotel management company. We offer a diverse hotel portfolio, attractive agreements that optimize profitability, participation in national brand marketing programs, award-winning service accolades, and operational programs and services that create brand excellence.

6 ONE Lodging Management New 2017: Embassy Suites by Hilton Cleveland Rockside, OH

7 30 Years Together ONE Lodging Management was originally founded by brothers Rob and John O Neill in 2014, having already worked together since 1985 when the oldest and youngest of seven brothers joined their father, Jack O Neill (founder) in operating Coast Hotels. Through hard work and determination and a keen knowledge of hospitality management training and systems, Rob and John built one of North America s leading hospitality companies. Acquired by Aimbridge Hospitality in 2018, ONE Lodging Management currently manages close to 115 hotels and more than 11,000 guestrooms under 19 worldwide brands. Parent Company Aimbridge Hospitality is one of the largest independent hotel investment and management firms in the U.S. Based in Dallas, Texas and with offices in Chicago, Illinois and Puerto Rico, they now manage over 800 upscale, branded and independent hotels with more than 100,000 rooms under management across the U.S. and the Caribbean. Subsidiary Lodging Enterprises is a specialized hotel management and operating company that provides lodging services to employees primarily in the construction, transportation, and resource sectors. Lodging Enterprises owns and operates close to 50 hotels across 24 states mainly located in secondary and tertiary markets in the United States and in close proximity to railroads, airports, highway interchanges, and other demand generators.

8 A Hotel Brand to Suit Every Preference Our well-defined and evolved culture sets ONE Lodging Management apart from the rest in the business of Hospitality Management. By working together as ONE, our brand partners consistently see high brand compliance performance. Perhaps that s why ONE Lodging Management is the approved manager of 19 distinct brands within the following brand families. Ask any of our partners and they ll tell you we work as ONE to complement the brands with which we partner.

9 West Coast, East Coast. The Mountains, The Coast. With close to 115 hotels located across the United States, we have a hotel that matches any lifestyle. States with hotels managed by

10 Management Services Why

11 One Support Culture Approved Manager of World s Leading Brands Consistent Above Market Performance Industry-Leading Executive Team National and Regional Operations Support Teams Powerful Distribution and Revenue Management Effective Sales and Marketing Support Power of ONE Integrated Service Offering Best in Class Hotel PIP, Design, Planning and Procurement Capital and Asset Preservation Award-Winning Service, Outstanding Excellence Proven Recruitment and Training Programs

12 ONE Support Culture We ve built our culture with ONE promise to our Supporters: to always encourage initiative, reward success and promote from within. Relying on decades of experience, we know that treating our Supporters as we want them to treat our guests is a win-win solution. Approved Manager of World s Leading Brands Our well-defined and evolved culture sets ONE Lodging apart from the rest in the business of Hospitality Management. By working together as ONE, our brand partners consistently see high brand compliance performance. Perhaps that s why ONE Lodging is the approved manager of 19 distinct brands within the Marriott, Hilton, Wyndham and IHG brand families. Consistent Above Market Performance ONE Lodging is often invited to manage a hotel because of a property change, either a purchase or sale; a change in dynamics of the ownership structure; or the brand franchisor requires an experienced 3rd party management company to operate the hotel. Feedback from our clients tells us that we perform well. In fact, in the vast majority of cases, we are growing revenue and profitability faster than the market. Management Services

13 Industry-Leading Executive Team Our Executive Team is respected industry-wide as one of the most experienced, forward-thinking and diverse leadership teams in hospitality. Leadership is all about critical thinking skills and being able to identify the right people in the right positions to maximize their talents. Whatever segment of business we support, from senior leader to front-line supporter, providing exceptional experience for the guest is key. National and Regional Operations Support Teams ONE Lodging s operational methodologies uniquely adapt to any type of hotel property, regardless of the brand flag, location or service category. With over 20 years in hotel operations, we know what success is. We know that a hotel starts with the effectiveness of your people. Powerful Distribution and Revenue Management Each ONE managed hotel is assigned a Revenue Manager to work directly with its brand flag s global distribution system and online channel partner relationships. As our internal team is uniquely empowered to drive business, we are more focused and effective as evidenced by year to date statistics: ONE Lodging RevPAR gain is 4.5% compared to our competitive set s loss of -1.0%, we yield a 5.5% increase in RevPAR index. Our track record and RevPAR are exactly why we are approved brand managers for so many of the world s top hotel brands. At all levels of our organization, we are kind, caring and people-centric. While ONE Lodging Management exists to be profitable, at the same time it is important to make a positive difference in the lives of our Supporters (employees). Support is the foundation of our ONE culture. We believe that no matter the job title, each of us serves in a role in which we support others, whether we are supporting guests directly or supporting those who directly support guests. Bruce Pittet, Senior Vice President Operations ONE Lodging Management

14 Effective Sales and Marketing Support To ensure all members of our Sales team are well-versed on current sales strategies and techniques, we recently created a training hotel whereby each Sales person goes through an intense training program to learn ONE s Ways & Practices. Power of ONE Integrated Service Offering Join ONE Lodging and you ll enjoy more efficient hotel operations and a better bottom line. ONE provides you with senior management leadership and individual coordinators that will guide you through the appropriate steps to ensure you re on the right track. Sharing information and knowledge between core executive teams is key to transparency and fiscal accountability. Best in Class Hotel PIP, Design, Planning and Procurement ONE Lodging offers developer-friendly and flexible building options based on your project, budget and location whether it s a new build, adaptive re-use or conversion of an existing hotel. From design and architecture review to pre-opening and procurement services, ONE Lodging brings a powerful team of experts, well-practiced processes and ongoing support to ensure that all our hotels benefit. Oak Tree Inn / Wyndham Transition - Executive and leadership teams Management Services

15 Capital and Asset Preservation Not all our competitors establish substantial FF&E and capital budgets in favour of delivering higher returns in the short term. We are stewards of our hotels and our property maintenance and housekeeping teams maintain our assets at a high level. We don t wait until something breaks, which causes guest and business disruption. By having a consistent approach to capital and asset preservation, we can repair with capital and FF&E plans and address those priorities through asset preservation. Award-Winning Service, Outstanding Excellence ONE Lodging s business success is directly attributable to our Supporter Satisfaction. When ONE Supporters form an emotional anchor with our guests - the basis of real loyalty - that loyalty results in award-winning service, outstanding excellence, and subsequently improved market share. By providing the highest quality experience and responding to every Guests need in a professional and authentic manner; our front desk and concierge services teams are continually recognized by the brands we manage. ONE Lodging Management manages all 113 AHIP-owned hotels and we will continue to choose ONE to operate further acquisitions. Over the last three years, ONE Lodging Management has consistently outperformed the competition on financial, market share, guest and supporter loyalty targets and in doing so have delivered on GOP goals in each one of our hotels. Ian McAuley, President American Hotel Income Properties ONE s latest 2018 winner: Hampton Inn Statesville, NC Lighthouse Award Proven Recruitment and Training Programs ONE Lodging s People Support teams provide comprehensive training, tools and resources to each ONE managed hotel. Our People Support systems are highly effective in attracting external talent and in retaining and leveraging internal talent because we focus on creating a positive work experience, opportunities for growth, personal and professional development, quality leadership at every level; all encompassed within our ONE support culture, where people are held accountable yet feel empowered and supported at the same time.

16 E. Raintree Drive, Suite 100 Scottsdale, AZ, 85260