In 1988, we were renamed Aerovías de México, S.A. de C.V. with 35 aircraft and 3,500 employees.

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2 Aeronaves de México was founded in 1934 by Mr. Antonio Díaz Lombardo In 1988, we were renamed Aerovías de México, S.A. de C.V. with 35 aircraft and 3,500 employees. In 2000, we became part of the International Air Transportation Corporation (CINTRA). Today we have 13,000 employees around the world who help us serve the more than 600 daily flights we operate to 90 destinations in three continents, with a fleet including more than 130 aircraft that are eight years old, on average.

3 INTERNATIONAL DESTINATIONS 15 destinations in major cities in Latin America, such as São Paulo (Brazil), Lima (Peru), Santiago (Chile), Buenos Aires (Argentina), Bogota and Medellin (Colombia), Quito (Ecuador), San Pedro Sula (Honduras), San Jose (Costa Rica), Guatemala City (Guatemala), San Salvador (El Salvador), Havana (Cuba), Managua (Nicaragua), Panama City (Panama), and Santo Domingo (Dominican Republic) Four destinations in Europe including Paris (France), Madrid (Spain), London (England), and Amsterdam (Netherlands) Two markets in Asia, including Tokyo (Japan) and Shanghai (China), as the only Latin American carrier offering direct flights to these destinations More than 110 daily flights to more than 30 international destinations The only Latin American carrier that flies to Asia Direct service to the United States, Europe, Central and South America, the Caribbean, and Canada Thanks to the SkyTeam Airline Alliance, we reach over 1,000 destinations in 178 countries across the globe

4 DESTINATIONS IN MEXICO 46 cities including Acapulco, Aguascalientes, Campeche, Cancun, Chihuahua, Ciudad del Carmen, Ciudad Juarez, Obregon City, Cozumel*, Culiacan, Durango, Guadalajara, Hermosillo, Huatulco, La Paz, Leon, Los Cabos, Los Mochis, Manzanillo, Matamoros, Mazatlan, Merida, Mexicali, Mexico City, Minatitlan, Monterrey, Morelia, Nuevo Laredo, Oaxaca, Poza Rica, Puebla, Puerto Vallarta, Queretaro*, Reynosa, Saltillo, San Luis Potosi, Tampico, Tapachula, Tijuana, Toluca, Torreon, Tuxtla Gutierrez, Veracruz, Villahermosa, Zacatecas, and Zihuatanejo More than 470 daily flights to 46 destinations in Mexico

5 DESTINATIONS IN MEXICO UNITED STATES 18 markets in the United States, including Austin, Boston, Chicago, Dallas-Ft. Worth, Denver (seasonal), Fresno, Houston, Las Vegas, Los Angeles, Miami, Nueva York, Ontario, Orlando, San Antonio, San Francisco, Sacramento, Washington, D.C. and Detroit. Three cities in Canada including Montreal, Toronto, and Vancouver

6 FLEET

7 FLEET 4 Boeing Boeing Boeing Boeing EMB Boeing The Aeromexico fleet has over 130 aircraft with an average age of 8 years, ensuring quality service and a firm commitment to safety 13 EMB ERJ 145

8 NEW BOEING Dreamliner First Dreamliner Quetzalcoatl (Feathered Serpent) livery, representing a deity of pre-hispanic Mexico Invitation to participate in The design is in the Air contest posted on social networks and at universities, to design the most creative image for the new aircraft fuselage + 1,000 participants Challenge won by graphic designer Jose Manuel Escudero of Veracruz

9 Aeromexico currently possesses the first seven Boeing 787 Dreamliners out of a total of 19. The Boeing 787 Dreamliner is considered one of the most modern airplanes in the world, offering: More legroom and space for carry-on baggage Sky Interiors LED Lighting Large and smart windows Personal entertainment system with Individual touchscreens, featuring music, movies, and a chat feature between seats Moving Map technology Environmentally friendly reduces CO 2 emissions by 20% and reduces noise pollution considerably Wi-Fi on board as of May seats, 32 business and 211 in Economy Class Aeromexico operates the routes from Mexico City to Buenos Aires, London, Los Angeles, Madrid, New York City, Paris, and Tokyo with these aircraft.

10 TERMINAL 2 at the Mexico City International Airport Four flight check-in areas Domestic and International flight operations Streamlined passenger flows More efficient security inspection process Self-service check-in monitors Three Salón Premier Lounges Our Brand new Terraza Premier by Heineken Connecting Planners to assist passengers with connections on Aeromexico and other airlines, and immigration and customs clearance, among others Unaccompanied Minors Lounge

11 INAUGURATION OF BOARDING GATE 75 In Terminal 2 at the Mexico City International Airport Gate 75 has 9,105 m 2 floor space, with 1,150 m 2 dedicated to retail outlets. The Gate area features 27 counters at 24 boarding gates equipped with waiting areas to serve close to 2,000 passengers per hour during peak hours, equal to five million passengers per year, and representing one fourth of the number of passengers that currently travel through Terminal 2 Gate 75 also offers immediate access to up to 16 COBUS people movers for transport to remote gate positions Heineken and Aeromexico in alliance inaugurated in Room 75 of Terminal 2 of Mexico City International Airport (AICM), the first "Premier Aeromexico Terrace by Heineken", a new space VIP relaxation and recreation where passengers can wait before the departure of their flights. An exclusive innovative area where our passengers can enjoy a series of ammenities such as: Punta del Cielo Coffee Premium snacks Internet WIFI Magazines and newspapers Work areas

12 CABINS

13 INFLIGHT SERVICES

14 We offer a wide variety of meals, breakfasts and snacks based on each flight's schedule, duration, route, and cabin type. Morning flights Short flights: fresh bread and/or cookies Medium range flights: cold or hot breakfast, based on the flight schedule Evening flights Short flights: snack services Medium range flights: cold or hot lunch or dinner, based on the flight schedule Long-haul flights Two meal services that can include a combination of breakfast, lunch, dinner or snacks, based on local departure and arrival schedules and the flight s duration

15 CLASE PREMIER MENU Upon departure from Mexico City on international long-haul destinations, passengers are given menus describing the inflight meal service These menus are available in Chinese, English, French, Japanese, Portuguese, and Spanish The menus also feature a brief description of our red and white wine and champagne selections Now introducing a new menu in our Mexico City - Japan route prepared by the Edo Kobyashi Chefs group

16 BAR SERVICE SCHEDULES For customers in the Clase Premier cabin, we offer a Welcome Drink Service consisting of juice and water for flights departing before 11 a.m. Champagne is also served in our international flights departing later in the day Aeromexico offers espresso coffee on all long-haul flights Complimentary beverages served in both cabins Bar service available in both cabins on flights departing after 11 a.m. Clase Premier passengers can special order drinks from the bar on flights departing after 10:30 a.m.

17 NON-ALCOHOLIC BEVERAGES Orange, tomato, and apple juice Low-fat and regular milk Soft drinks: Coca-Cola, Diet Coke, and Sprite Tonic and mineral water Bottled water ALCOHOLIC BEVERAGES Heineken, Corona, Corona Light, and Tecate Light beers are served on all flights Service in the Clase Premier cabin also features Stella Artois on all flights, plus Sapporo on flights to Narita On domestic flights, we offer rum, tequila, whisky, and vodka, in addition table wines, port, brandy, cognac, and digestifs on our international flights

18 SPECIAL MEALS Aeromexico offers complimentary special meals. Passengers can request these meals up to 24 hours before their flight's departure or when booking their flights Bland Diet (BLML) Children (CHML) Diabetic (DBML) Fruit (FPML)* Kosher Low cholesterol (LCML) Low fat (LFML) No salt (NSML) Seafood and Fish (SFML) Strict Vegetarian (VGML) Vegetarian Lacto-Ovo (VLML) Children s Services Passengers can order our Kids Menu on Mexico City-Orlando flights up to 24 hours before departure or when booking their flights.

19 ONBOARD ENTERTEINMENT AVOD System B787 / 800 /900 B , Except for Contigo B Wi-Fi installed onboard four B787-8s in 2015 (Aircraft registrations AMX, AMR, 782AM, 783AM) Wi-Fi in narrow cabin aircraft (Beginning May 15) (Aircraft registrations 958AM, AMA, AMG, AMJ, AMK, AMM, AMN) This is not a free service, passengers can purchase a pass for an hour or for the duration of the flight. The system is managed by our partners Panasonic and Gogo AVOD CONTENT 12 New Release films More than 50 classic films 40 television shows (lifestyle, family, comedy, drama and sports) AM Channel *Bimonthly programming

20 OVERHEAD ENTERTAINMENT Flights on B /800 lasting hours long AM CHANNEL 19 television shows (restrictions apply depending on flight duration) No audio Flights of over 3.5 hours B /800 AM CHANNEL Four films (and we will be increasing this number. When divided the two one-way flights, this means two movies per flight) 19 television shows (restrictions apply depending on the length of the flight) *Bimonthly film programming

21 IN-FLIGHT Wi-Fi 2KU connectivity technology Wireless in-flight entertainment Gogo Vision on 11 Boeing with Sky Interiors, and Embraer aircraft Flights in the Americas Supports multiple satellite networks NETFLIX On flights to/from Mexico, and Central & South America Netflix at 10,000 feet from your phone, tablet or laptop, free of charge #Netflixabordo offered thanks to Gogo s next generation WiFi 2Ku satellite-based system Streaming with excellent video quality

22 aeromexico.com Functions New Check-in Incorporation of new products and optimization of the presentation of each of the different transactional flows. New payment methods and the option of deferred payment. Calendar on the whole page with departure / return dates

23 WEB CHECK-IN Select your seat and print your boarding pass: Between 48 hours and up to one hour before your domestic flight departure Between 24 hours and up to one hour before your international flight departure Go straight to the boarding gate if you have no bags to check.

24 SELF SERVICE CHECK-IN MONITORS Self-service check-in monitors available the following airports: Chihuahua Merida Culiacan Mexico City Tampico- coming soon Monterrey Torreon Ciudad Juarez Mexico City Airport has 50 self-service check-in monitors Functionalities: Check-in Payment: additional bags & seats Baggage Drop Off Upgrade Bi dimensional code readers: Allow customers to simply scan their booking codes, without the need for a boarding pass, and proceed through the airport screening filters and board their flights

25 AEROMEXICO PREMIUM SEAT STRATEGY Comfort, efficiency and freedom to choose AM Plus Extra legroom SkyPriority benefits USD EXIT ROW Extra legroom USD PREFERRED Forward main cabin seats Only on USA 1 and Asia routes USD SEAT CHOICE Live since May 2016 Seat selection charge All routes except USA 1 and Asia All non AM Plus and Exit row seats No cost during check-in (48 / 24 hrs pre flight) USD 5 30 TECHNICAL CHALLENGES a. No AM DL cross sell until interline EMD. Currently just AM can charge for it. b. OBTs and corporate distribution problematic 1 Excluding USA AM Contigo flights

26 TSA PRECHECK TSA PreCheck is available on flights departing from airports in the United States and can be applied when customers book their flights through aeromexico.com, if they belong to a trusted traveler program. Eligibility U.S. citizens and permanent residents in the U.S., and foreigners belonging to any of the Department of Homeland Security s trusted traveler programs listed as follows: TSA Pre Application Program Global Entry NEXUS SENTRI Airports offering TSA PreCheck services: Boston (BOS) Chicago (ORD) Dallas-Ft. Worth (DFW) Houston (IAH) Fresno (FAT) Las Vegas (LAS) Washington (IAD) Los Angeles (LAX) New York City (JFK) Orlando (MCO) Sacramento (SMF)

27 TRAVEL INSURANCE AM CONCIERGE PETS ON BOARD AEROPASS

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29 SALÓN PREMIER LOUNGE BENFITS Complimentary beverages and snacks Wireless and wired Internet access Located in Cancun, Chihuahua, Ciudad Juarez, Culiacan, Guadalajara, Merida, Mexico City (Domestic and International terminals), Monterrey, Tijuana and Torreon Newspapers, magazines and book loaning service Business Center Satellite TV Personal attention offered by Salón Premier Lounge customer service agents Conference rooms (T2 in Mexico City and Terminal B in Monterrey) Spa (at T2 in the Mexico City Domestic and International Lounges), for a fee Showers (T2 in the Mexico City International Lounge)

30 THE PROGRAM THAT REWARDS YOUR LOYALTY Club Premier, Aeromexico's loyalty program, is a Joint Venture with leading companies in the airline industry Based in Mexico City More than 400 employees Operates Aeromexico's Frequent Flyer program Global Access to Aimia's intellectual property

31 CLASSIC, GOLD, PLATINUM AND TITANIUM LEVELS CLUB PREMIER LEVELS: 3.7 million total users CLASSIC GOLD PLATINUM TITANIUM No minimum points Minimum of 50,000 points Minimum of 80,000 points Minimum of 100,000 points Earn 25% more points Earn 50% more points Earn 100% more points

32 Complimentary Upgrades AM Plus Premier Points are valid for 24 months 50% discount on Memberships or Access to Salón Premier Lounges Three Gold or Platinum Credit Cards, with all the corresponding benefits Airlines Travel Services Car rental companies Hotels Cabin Upgrades on Aeromexico Flights Salón Premier Lounge memberships Activities

33 AWARDS & RECOGNITIONS

34 AEROMEXICO HIGHLIGHTS JUNE million 659 thousand passengers A 6% year-over-year increase International passenger numbers increased by +8.2%, while domestic passenger numbers increased by 4.9% GOGO S 2KU AND NETFLIX We have started to offer Gogo s 2Ku system on seven of our Boeing airplanes. Customers can use this broadband Internet access to stream video content including movies, thanks to our new partnership with Netflix 1 ST SEMESTER 9 millions 339 thousand passengers A 2.5% year-over-year increase International passenger numbers increased by +5.6%, while domestic passenger numbers increased by 1% REOPEN GATE 75 WITH ADDITIONAL SERVICES AT MEX INTERNATIONAL AIRPORT Reopened on July with the capacity to serve 2,000 passengers per hour WORLD TRAVEL AWARDS 2016 Aeromexico, Mexico s global airline, received the trophy as Mexico & Central America s Leading Airline at the World Travel Awards Latin America Gala Ceremony 2016 NEW MARKETS Santo Domingo: Four weekly flights, Started on Mar 16 th Amsterdam: Three weekly flights, Started on May 29 th Austin: Four weekly Flights Will start on Nov 17 th Detroit: Daily Flight Will start on Jan 10 th AWARD FOR IN-FLIGHT MENU Aeromexico was recognized by PAX International Readership for its Outstanding Food Service by a Carrier at the Aircraft Interiors Expo held in Hamburg, Germany in April this year Travelers will enjoy check-in services, 27 service counters, 24 departure lounges, free internet access, a wide range or retail option, 16 Cobus shuttle carts units available to transport passengers between terminals

35 ALLIANCES ALLIANCES

36 SKY TEAM

37 Founding member of SkyTeam in 2000 Global Airline Alliance with 20 international member airlines Serves more than 552 million passengers per year 15,400 daily departures around the world V Connections to more than 1,000 destinations in 179 countries worldwide More than 3,600 aircraft and over 400,000 employees across the globe Frequent flyer programs to earn and redeem miles across 20 airlines 516 Premium airport lounges worldwide

38 THANK YOU