United. Service Fleet Reconfiguration. April 2013

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1 United Premium Service (p.s.) Trans-Continental Service Fleet Reconfiguration April 2013

2 Summary United s Premium Service (p.s.) 757 fleet serves New York (JFK) to/from Los Angeles (LAX) and San Francisco (SFO). Reconfiguration will transform the fleet from 3-cabin to 2-cabin service, while introducing significant improvements in seating and entertainment options. During the transition, customers may experience a mix of aircraft configurations as aircraft are taken out of service for reconfiguration. The transition period will last through the end of United is taking significant steps during the transition to minimize customer impact.

3 What s Changing Current p.s. Product Premium Seats 12 angled lie-flat seats in United First and 26 recliner seats in United Business United Economy Seats 72 Economy Plus seats Inflight Entertainment Handheld DigEplayer in premium cabins Overhead TV screens in Economy GoGo inflight internet Future p.s. Product Premium Seats 28 full flat-bed seats in United BusinessFirst with 180 degrees recline United First will no longer be offered. Front cabin will be United BusinessFirst United Economy Seats 48 Economy Plus seats and 66 Economy seats Increased legroom in Economy Plus up to 36 inches Inflight Entertainment Personal on-demand entertainment on 15.4 inch monitors in BusinessFirst and 9 inch monitors in Economy GoGo inflight internet (up to three times faster) Standard 110v power outlets at all seats Décor refresh Cabins are being refreshed to include new flooring, sidewalls, galleys, closets, and lavatories

4 Onboard Amenities Premium cabin dining and amenities: Pre-departure beverage service Hot towel service and printed menus Pre-meal beverages with warm nuts Multi-course meals including appetizer, salad, choice of entrée, and ice cream sundae Complimentary premium cocktails, beer, wine and non-alcoholic beverages Duvet and pillow Complimentary amenities including eye shade, ear plugs and dental kit Newspapers and trade magazines Other service components: Gogo inflight Wi-Fi service available for a fee Channel 9 air traffic control communication 110v standard in-seat power with no adapters required

5 Premium Cabin Flat-Bed Seats United BusinessFirst will feature180 degree flat-bed seats Current product offers angled seats in current United First, and recliner seats in United Business Current Future p.s. United First p.s. United Business

6 New BusinessFirst Flat-Bed Seats Features include: Fully flat-bed seat reclines 180 degrees Up to 6 feet 4 inches of sleeping space, and 21 inches wide Enhanced storage space, including shoulder console and ottoman storage "One-touch" buttons for easy adjustment to pre-set positions including upright, cradle and fully extended 15.4 inch monitor offering personal on-demand entertainment Privacy shell and dividing screen Connections for Apple ipod and USB Standard d 110V power outlet t

7 Key Dates and Events in the p.s. Transition Timeline February 2 Schedule change loads: p.s. flights operating on/after June 6 will be sold as 2-cabin, with a reduced Economy Plus section, and sold to a lowest common seat count Early March First reconfigured p.s. 757 re-enters enters service June 6 p.s. flights begin operating as 2-cabin, regardless of aircraft configuration End of 2013 All p.s. flights will be operating with new product

8 Several 757 Configurations Will Operate p.s. in 2013 January June 5 June 6 End of cabin international 757 (transitional) 16 United BusinessFirst 45 Economy Plus 108 United Economy 3-cabin p.s. B757 sold as 2-cabin 38 United Business 48 United Economy Plus 24 United Economy 3-cabin p.s United First 26 United Business 72 Economy Plus New 2-cabin p.s. B United BusinessFirst 48 United Economy Plus 66 United Economy New 2-cabin p.s United BusinessFirst 48 United Economy Plus 66 United Economy

9 Selling All p.s. Flights as 2-Cabin On / After June 6 To minimize impact of changes from 3-cabin to 2-cabin aircraft that might result in downgrades, United will begin selling all p.s. flights as 2- cabin aircraft. a Former United First seats in Rows 1-3 of non-reconfigured aircraft will be sold as United Business. Seats will be available for advance assignment for the following MileagePlus Premier members, confirmed in United Business: Global Services, Premier 1K, Premier Platinum, Premier Gold at any time after booking Premier Silver members at time of check-in

10 Seat Map Comparisons Current 3-Cabin p.s. Aircraft (Operating Through June 5) 3-Cabin p.s. Aircraft Sold as 2-Cabin (Operating Beginning June 6)

11 Seat Map Comparisons (continued) New 2-Cabin Reconfigured p.s. Aircraft (Beginning Early March) 2-Cabin International Transition Aircraft (Operating Through May)

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