Airline and Airport On-time Performance Report

Transcription

1 Airline and Airport On-time Performance Report Summary of Airline Arrivals and Airport Departures for the period July 1, 2013 through July 31, 2013 Published August 5,

2 Abstract This FlightStats monthly On- Ime Performance Report compares the on- Ime performance of scheduled passenger flights operated by the top airlines throughout various regions globally as well as top performing airports based on their reported departure performance. The report summarizes the data by carrier and includes a breakdown of on- Ime, late, very late and excessively late arrivals and departures. Also included is the average delay for flights arriving more than 15 minutes late, the percentage of flights cancelled and diverted. Refer to each category secion for the flight status coverage of the airlines scheduled flights, and the airports scheduled departures. Refer to the Appendix for definiion of delay classificaion, cancellaion calculaions, and the airline, flight and airport selecion criteria. Usage and ARribuIon You are free to re- publish the informaion in this report on your website, blog, or in printed material as long as you provide arribuion to FlightStats and a link to Disclaimer Customer acknowledges that all data provided or available through FlightStats is owned either by FlightStats, Inc. or by third- party data providers (the Owners ), and that Customer shall not acquire any ownership or interest whatsoever in such data. FlightStats data is solely for the benefit and purposes of Customer. The informaion contained in FlightStats reports has been compiled from various sources, and the Owners disclaim all responsibility for checking and verifying that the underlying data is 100% accurate. Consequently, the data is provided as is and FlightStats, Inc. provides no warranies of any type to Customer. FlightStats, Inc. and its data providers are not liable for any consequenial damages or financial loss caused by any person's reliance on the data. Company InformaIon FlightStats, Inc. 522 SW 5 th Ave Suite 200 Portland, Oregon USA Tel. +1 (503) Fax: +1 (503) Direct press inquiries to Sarena Regazzoni (sregazzoni@flightstats.com) Visit the FlightStats website at 2

3 Table of Contents 1. Major InternaIonal Airlines and Airports 4 Airline Arrival Performance and CancellaIons 5 Airport Departure Performance and CancellaIons 9 2. North American Region 13 Airline Arrival Performance and CancellaIons 14 Airport Departure Performance and CancellaIons European Region 22 Airline Arrival Performance and CancellaIons 23 Airport Departure Performance and CancellaIons Asian Region 31 Airline Arrival Performance and CancellaIons 32 Airport Departure Performance and CancellaIons Top 10 Lists Airlines and Airports Appendix 42 3

4 Major International Airlines and Airports Summary of Monthly Results Major InternaIonal airlines on average delivered 75.21% of their flights to the arrival gate within 15 minutes of schedule in July, down slightly from June s 75.85%. CancellaIons for the group remained relaively constant at1.31%, compared with 1.39% last month. Only three major internaional carriers:(gf) Gulf Air, (VO) Tyrolean Airways, and (SA) South African Airways delivered over 90% of their flights on Ime. (HND) Tokyo's Haneda held its top spot among the world s busiest airports with an on- Ime performance of 91.28%. In June, three Asian Airports, three North American airports, three European airports, and one Australian Airport were in the top ten. The average on- Ime departure performance among the top 35 internaional airports was 69.66% up slightly from July s rate of 69.26% and cancellaions for the group were 1.82% down from May s rate of 1.99%. Stormy weather in North America and overall consistently weak performance by China s airports kept the overall airport performance average low. Review in- depth charts of on- Ime performance within the following secion or see Top 10 lists for at- a- glance rank. Note: The flight status coverage threshold for the Major InternaIonal Airlines group was set at 80%. For the Major InternaIonal Airport group the departure status threshold was set to 75% although in most cases it was well above 90%. 4

5 Major International Airlines On- Ime Arrival, Delay and CancellaIon Data, July 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 19 (SU) Aeroflot 15, % 8.79% 3.68% 6.85% 0.97% 0.00% 31 (AM) Aeromexico 5, % 12.33% 5.13% 6.98% 0.53% 0.05% 48 (AV) AVIANCA 14, % 17.45% 9.26% 12.64% 2.49% 0.00% 17 (AB) Air Berlin 17, % 10.35% 3.29% 4.43% 0.86% 0.01% 32 (AC) Air Canada 19, % 10.83% 4.70% 9.25% 1.68% 0.27% 49 (CA) Air China 33, % 12.48% 8.40% 28.45% 5.25% 0.19% 14 (UX) Air Europa 4, % 6.90% 3.46% 5.22% 0.18% 0.00% 33 (AF) Air France 29, % 14.01% 5.58% 5.59% 0.46% 0.00% 46 (AI) Air India 11, % 15.42% 8.51% 12.14% 0.73% 0.00% 30 (NZ) Air New Zealand 5, % 11.56% 5.40% 7.02% 1.09% 0.04% 15 (AZ) Alitalia 14, % 9.99% 3.09% 3.25% 0.05% 0.00% 39 (AA) American 61, % 9.60% 5.25% 11.46% 1.73% 0.00% 11 (NH) ANA 20, % 9.53% 2.61% 1.73% 0.10% 0.00% 40 (OZ) Asiana 9, % 14.66% 6.32% 8.26% 0.46% 0.07% 41 (BA) British Airways 25, % 14.29% 6.33% 8.84% 0.89% 0.01% 45 (CX) Cathay Pacific 8, % 14.19% 7.43% 12.69% 0.86% 0.19% 50 (MU) China Eastern 51, % 12.68% 9.06% 31.37% 5.34% 0.18% 35 (DL) Delta 82, % 8.51% 4.38% 12.11% 0.45% 0.37% 10 (LH) Lufthansa 35, % 8.96% 2.17% 2.20% 0.40% 0.01% 8 (U2) EasyJet 24, % 5.59% 2.51% 3.82% 0.10% 0.00% 29 (MS) Egyptair 7, % 12.21% 5.01% 6.59% 4.28% 0.00% 28 (EK) Emirates 14, % 12.61% 5.68% 4.75% 0.46% 0.03% 47 (EY) Etihad 1, % 16.55% 9.76% 11.80% 0.17% 0.00% 43 (BR) EVA Airways 4, % 13.14% 5.72% 11.00% 0.18% 0.00% 4 (AY) Finnair 4, % 5.58% 1.66% 2.99% 0.17% 0.00% 1 (GF) Gulf Air 3, % 4.82% 1.34% 0.79% 1.44% 0.00% 7 (IB) Iberia 6, % 7.03% 2.58% 2.30% 0.24% 0.00% 5 (JL) Japan Airlines 11, % 7.36% 1.76% 2.00% 0.12% 0.04% 38 (9W) Jet Airways 7, % 13.75% 5.99% 6.06% 0.16% 0.00% 6 (KL) KLM 11, % 5.77% 2.20% 3.25% 0.55% 0.03% 23 (KE) Korean Air Lines 13, % 12.41% 4.13% 4.48% 0.49% 0.01% 36 (MH) Malaysia Airlines 14, % 13.42% 5.25% 6.79% 1.30% 0.00% 44 (PR) Philippine Airlines 4, % 13.13% 6.94% 14.07% 0.51% 0.07% 20 (QF) Qantas 12, % 11.17% 4.39% 4.29% 1.01% 0.04% 16 (QR) Qatar Airways 9, % 9.61% 3.59% 4.35% 0.93% 0.01% 25 (RJ) Royal Jordanian 3, % 11.37% 5.35% 5.52% 3.03% 0.00% 9 (SV) Saudi Arabian 13, % 6.54% 2.46% 4.07% 0.01% 0.00% 13 (SK) SAS 15, % 8.15% 2.82% 3.81% 0.76% 0.03% 18 (SQ) Singapore Airlines 7, % 10.57% 4.05% 4.45% 0.59% 0.01% 3 (SA) South African 4, % 3.95% 1.42% 2.02% 1.13% 0.00% 26 (LX) SWISS 11, % 14.27% 4.78% 3.43% 0.87% 0.02% 27 (JJ) TAM 20, % 12.12% 4.71% 6.10% 1.58% 0.00% 42 (TP) TAP - Air Portugal 6, % 13.28% 6.91% 9.49% 0.58% 0.00% 21 (TG) Thai Airways 8, % 13.65% 3.41% 3.13% 0.57% 0.00% 22 (UN) Transaero 6, % 9.70% 4.30% 6.78% 0.54% 0.00% 12 (TK) Turkish Airlines 25, % 9.04% 2.73% 2.53% 0.22% 0.00% 2 (VO) Tyrolean Airways 11, % 4.38% 1.23% 1.43% 0.70% 0.00% 37 (UA) United 61, % 8.65% 4.69% 11.87% 1.33% 0.45% 34 (US) US Airways 41, % 10.27% 5.02% 9.99% 1.09% 0.05% 24 (UT) UTair Aviation 7, % 10.31% 4.64% 6.42% 3.00% 0.00% Aggregate 861, % 10.42% 4.79% 9.48% 1.31% 0.10% 5

6 Major InternaIonal Airlines On- Ime Arrivals, July 2013 (SU) Aeroflot (AM) Aeromexico (AV) AVIANCA (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (BA) BriIsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (LH) Luqhansa (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EIhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaIon 46.71% 50.47% 60.65% 63.93% 80.68% 75.50% 81.93% 74.94% 74.82% 75.98% 73.69% 70.68% 70.53% 65.51% 84.42% 83.67% 86.13% 74.63% 86.67% 88.07% 76.19% 76.93% 61.88% 70.14% 89.77% 93.04% 88.10% 88.85% 74.20% 88.74% 78.98% 74.54% 65.79% 80.11% 82.43% 77.75% 86.93% 85.19% 80.93% 92.61% 77.50% 77.07% 70.33% 79.81% 79.22% 85.69% 92.97% 74.34% 74.67% 78.63% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 6

7 Major InternaIonal Airlines Flight CancellaIons, July 2013 (SU) Aeroflot (AM) Aeromexico (AV) AVIANCA (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (BA) BriIsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (LH) Luqhansa (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EIhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaIon 0.53% 0.97% 0.86% 0.18% 0.46% 0.73% 1.09% 0.05% 0.10% 0.46% 0.89% 0.86% 0.45% 0.40% 0.10% 0.46% 0.17% 0.18% 0.17% 0.24% 0.12% 0.16% 0.55% 0.49% 0.01% 0.51% 1.68% 1.73% 2.49% 1.01% 0.93% 1.44% 1.30% 0.76% 0.59% 1.13% 0.87% 0.58% 0.57% 0.54% 0.22% 0.70% 1.33% 1.09% 1.58% 3.03% 3.00% 4.28% 5.25% 5.34% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7

8 Major InternaIonal Airlines On- Ime and Delayed Departures, July 2013 (SU) Aeroflot (AM) Aeromexico (AV) AVIANCA (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (BA) BriIsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (LH) Luqhansa (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EIhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaIon 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 8

9 Major International Airports On- Ime Departure, Delay and CancellaIon Data, July 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 5 Amsterdam (AMS) 16, % 10.15% 3.18% 3.97% 0.58% 0.03% 26 Atlanta (ATL) 40, % 10.33% 5.85% 16.44% 1.20% 0.19% 35 Beijing (PEK) 23, % 24.07% 16.54% 41.36% 6.54% 0.20% 22 Boston (BOS) 17, % 11.01% 5.63% 12.55% 2.70% 0.20% 16 Charlotte (CLT) 23, % 8.86% 4.96% 11.99% 2.17% 0.11% 23 Chicago (ORD) 40, % 10.13% 5.73% 14.34% 1.60% 0.16% 27 Dallas (DFW) 29, % 11.88% 6.61% 14.59% 1.84% 0.05% 24 Denver (DEN) 25, % 11.46% 5.75% 13.33% 0.77% 0.30% 13 Detroit (DTW) 19, % 7.42% 4.27% 13.05% 2.20% 0.17% 8 Frankfurt (FRA) 18, % 12.00% 3.00% 3.22% 0.43% 0.03% 31 Hong Kong (HKG) 13, % 16.09% 7.59% 17.44% 1.40% 0.03% 17 Houston (IAH) 21, % 9.76% 5.47% 10.96% 0.79% 0.22% 33 Istanbul (IST) 16, % 40.72% 12.34% 5.19% 0.46% 0.01% 18 Las Vegas (LAS) 14, % 10.23% 5.12% 11.17% 0.69% 0.20% 21 London (LHR) 19, % 15.28% 5.39% 7.68% 0.94% 0.03% 12 Los Angeles (LAX) 26, % 8.87% 4.28% 9.03% 1.31% 0.23% 11 Madrid (MAD) 12, % 10.98% 4.53% 4.86% 0.19% 0.02% 15 Miami (MIA) 13, % 9.36% 5.51% 10.90% 0.74% 0.13% 6 Minneapolis (MSP) 18, % 6.25% 3.26% 8.41% 0.87% 0.24% 2 Munich (MUC) 13, % 8.91% 2.36% 2.61% 0.82% 0.01% 20 New York (LGA) 16, % 6.75% 4.26% 15.75% 6.68% 0.12% 30 New York (JFK) 18, % 10.33% 6.55% 18.97% 1.90% 0.10% 28 Newark (EWR) 18, % 9.40% 5.62% 18.15% 3.19% 0.31% 32 Paris (CDG) 18, % 23.74% 9.19% 8.40% 0.39% 0.03% 19 Philadelphia (PHL) 18, % 8.21% 5.39% 13.01% 3.30% 0.12% 9 Phoenix (PHX) 16, % 8.31% 3.61% 6.93% 0.67% 0.15% 29 Rome (FCO) 13, % 21.56% 7.52% 6.49% 0.26% 0.02% 25 San Francisco (SFO) 18, % 8.73% 5.56% 17.56% 5.20% 0.47% 4 Seattle (SEA) 15, % 7.53% 2.97% 5.64% 0.77% 0.23% 34 Shanghai (PVG) 13, % 21.55% 14.14% 43.11% 3.24% 0.31% 7 Singapore (SIN) 7, % 10.21% 3.34% 4.69% 5.29% 0.00% 10 Sydney (SYD) 11, % 11.00% 3.89% 4.99% 2.00% 0.01% 1 Tokyo (HND) 18, % 6.11% 1.47% 1.13% 0.13% 0.01% 3 Tokyo (NRT) 8, % 7.84% 2.58% 4.66% 0.54% 0.02% 14 Toronto (YYZ) 18, % 10.23% 4.35% 10.42% 2.39% 0.27% Aggregate 655, % 11.97% 5.77% 12.46% 1.82% 0.15% 9

10 Major InternaIonal Airports On- Ime Departures, July 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloRe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaRle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Tokyo (NRT) Toronto (YYZ) 17.83% 20.89% 41.74% 82.67% 67.18% 70.62% 74.08% 69.65% 66.88% 69.17% 75.09% 81.74% 58.85% 73.60% 73.28% 71.62% 77.60% 79.60% 74.11% 81.84% 86.12% 73.12% 64.05% 66.52% 58.64% 73.27% 80.99% 64.42% 67.69% 83.63% 81.75% 80.11% 91.28% 84.90% 74.73% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 10

11 Major InternaIonal Airports DeparIng Flight CancellaIons, July 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloRe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaRle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Tokyo (NRT) Toronto (YYZ) 0.58% 1.20% 2.70% 2.17% 1.60% 1.84% 0.77% 2.20% 0.43% 1.40% 0.79% 0.46% 0.69% 0.94% 1.31% 0.19% 0.74% 0.87% 0.82% 1.90% 3.19% 0.39% 3.30% 0.67% 0.26% 0.77% 3.24% 2.00% 0.13% 0.54% 2.39% 5.20% 5.29% 6.54% 6.68% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 8.00% 11

12 Major InternaIonal Airports On- Ime and Delayed Departures, July 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloRe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaRle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Tokyo (NRT) Toronto (YYZ) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 12

13 North American Region Summary of Monthly Results Stormy weather again held, July s air traffic performance in North America at a stable but depressed rate. North American airlines, on average, delivered 73.44% of their flights to the arrival gate within 15 minutes of schedule in July compared with 73.57% in June but several points down from the 79.98% in May. The group s cancellaions decreased to 1.92% from 2.10%. (HA) Hawaiian maintained the top spot in North America with 94.06%, and (AS) Alaska led the majors again with 84.06% on- Ime performance. (HNL) Honolulu took the top spot with 88.10% on- Ime departure performance in July. The average on- Ime departure performance for the group was 73.91% up slightly from June s 72.61% but down from May s 79.89%. CancellaIons for the group decreased to 1.79% compared with 1.96% in June. Review in- depth charts of on- Ime performance within the following secion or see Top 10 lists for at- a- glance rank. Note: The arrival status coverage threshold for the North American Airlines group was set at 90%. For the North American Airport group the departure status threshold was also set to 90%. In both categories, coverage is typically greater than 98%. 13

14 North American Airlines On- Ime Arrival, Delay and CancellaIon Data, July 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 7 (5D) Aeroméxico Connect 10, % 6.79% 3.40% 8.07% 1.94% 0.01% 14 (AC) Air Canada 19, % 10.83% 4.70% 9.25% 1.68% 0.27% 29 (ZW) Air Wisconsin 15, % 10.15% 6.23% 14.89% 4.08% 0.12% 25 (FL) Airtran 17, % 10.82% 5.39% 14.20% 1.21% 0.05% 4 (AS) Alaska 16, % 8.25% 2.69% 4.59% 0.59% 0.40% 28 (G4) Allegiant 5, % 13.62% 5.92% 10.56% 0.02% 0.54% 19 (AA) American 61, % 9.60% 5.25% 11.46% 1.73% 0.00% 33 (MQ) American Eagle 43, % 10.71% 6.82% 16.30% 2.73% 0.00% 21 (C5) CommutAir 5, % 7.52% 4.11% 16.03% 4.09% 0.19% 23 (RP) Chautauqua 12, % 9.74% 5.02% 14.25% 3.06% 0.15% 3 (CP) Compass 5, % 4.90% 2.37% 6.61% 1.64% 0.16% 16 (DL) Delta 82, % 8.51% 4.38% 12.11% 0.45% 0.37% 24 (EV) ExpressJet 75, % 8.37% 5.09% 16.21% 2.81% 0.24% 22 (F9) Frontier 7, % 10.96% 5.51% 11.97% 0.39% 0.26% 31 (G7) GoJet 7, % 9.56% 5.43% 17.09% 4.61% 0.20% 1 (HA) Hawaiian 7, % 3.36% 1.00% 1.58% 0.04% 0.00% 2 (QX) Horizon 10, % 4.38% 1.72% 2.98% 1.93% 0.24% 32 (9K) Cape Air 20, % 15.35% 6.61% 10.80% 5.48% 0.17% 5 (QK) Jazz 24, % 8.04% 3.04% 5.24% 1.55% 0.18% 34 (B6) Jetblue 26, % 10.13% 6.19% 19.97% 0.71% 0.17% 18 (YV) Mesa 13, % 9.10% 4.54% 12.36% 2.40% 0.07% 26 (PDT) Piedmont 10, % 10.59% 6.60% 13.22% 5.79% 0.08% 13 (9E) Pinnacle 28, % 7.39% 4.34% 12.92% 4.01% 0.12% 8 (PD) Porter 5, % 8.46% 4.47% 7.24% 3.92% 0.37% 12 (JIA) PSA 10, % 9.52% 4.85% 10.08% 2.90% 0.08% 30 (YX) Republic 16, % 9.92% 5.81% 16.08% 2.96% 0.11% 20 (S5) Shuttle America 10, % 8.37% 4.68% 13.62% 4.07% 0.14% 6 (3M) Silver 4, % 6.74% 3.27% 7.31% 0.24% 0.30% 9 (OO) SkyWest 60, % 7.31% 3.86% 10.00% 2.61% 0.17% 10 (WN) Southwest 101, % 10.67% 4.75% 8.15% 0.74% 0.17% 35 (NK) Spirit 8, % 10.71% 6.83% 29.02% 0.83% 0.31% 17 (UA) United 61, % 8.65% 4.69% 11.87% 1.33% 0.45% 15 (US) US Airways 41, % 10.27% 5.02% 9.99% 1.09% 0.05% 27 (VX) Virgin America 5, % 7.61% 4.30% 18.41% 1.02% 0.26% 11 (WS) Westjet 15, % 12.05% 4.72% 7.29% 1.30% 0.23% Aggregate 871, % 9.30% 4.82% 11.78% 1.92% 0.19% 14

15 North American Airlines On- Ime Arrivals, July 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (MQ) American Eagle (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (EV) ExpressJet (F9) FronIer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuRle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 53.14% 81.73% 74.94% 68.61% 69.54% 84.06% 69.37% 73.69% 66.18% 72.16% 70.84% 85.96% 74.63% 70.09% 71.31% 67.72% 94.06% 90.68% 67.07% 83.51% 63.54% 73.93% 69.51% 75.23% 79.45% 75.46% 68.07% 73.18% 82.37% 78.66% 76.27% 74.34% 74.67% 69.42% 75.72% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 15

16 North American Airlines Flight CancellaIons, July 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (MQ) American Eagle (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (EV) ExpressJet (F9) FronIer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuRle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 1.94% 1.68% 1.21% 0.59% 0.02% 1.73% 2.73% 3.06% 1.64% 0.45% 2.81% 0.39% 0.04% 1.93% 1.55% 0.71% 2.40% 2.90% 2.96% 0.24% 2.61% 0.74% 0.83% 1.33% 1.09% 1.02% 1.30% 4.08% 4.09% 4.01% 3.92% 4.07% 4.61% 5.48% 5.79% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 16

17 North American Airlines On- Ime and Delayed Flights, July 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (MQ) American Eagle (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (EV) ExpressJet (F9) FronIer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuRle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 17

18 North American Airports On- Ime Departure, Delay and CancellaIon Data, July 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 30Atlanta (ATL) 40, % 10.33% 5.85% 16.44% 1.20% 0.19% 34Baltimore (BWI) 10, % 14.87% 6.22% 13.15% 1.10% 0.10% 25Boston (BOS) 17, % 11.01% 5.63% 12.55% 2.70% 0.20% 6Calgary (YYC) 8, % 8.72% 3.54% 5.42% 0.67% 0.28% 18Charlotte (CLT) 23, % 8.86% 4.96% 11.99% 2.17% 0.11% 26Chicago (ORD) 40, % 10.13% 5.73% 14.34% 1.60% 0.16% 33Chicago (MDW) 9, % 15.40% 7.34% 10.65% 0.50% 0.19% 13Cleveland (CLE) 8, % 7.05% 3.67% 11.76% 2.42% 0.27% 31Dallas (DFW) 29, % 11.88% 6.61% 14.59% 1.84% 0.05% 27Denver (DEN) 25, % 11.46% 5.75% 13.33% 0.77% 0.30% 15Detroit (DTW) 19, % 7.42% 4.27% 13.05% 2.20% 0.17% 28Fort Lauderdale (FLL) 8, % 9.42% 5.58% 16.44% 0.59% 0.34% 1Honolulu (HNL) 6, % 4.47% 2.29% 5.04% 0.60% 0.11% 19Houston (IAH) 21, % 9.76% 5.47% 10.96% 0.79% 0.22% 20Las Vegas (LAS) 14, % 10.23% 5.12% 11.17% 0.69% 0.20% 12Los Angeles (LAX) 26, % 8.87% 4.28% 9.03% 1.31% 0.23% 17Miami (MIA) 13, % 9.36% 5.51% 10.90% 0.74% 0.13% 7Minneapolis (MSP) 18, % 6.25% 3.26% 8.41% 0.87% 0.24% 10Montreal (YUL) 8, % 7.93% 3.72% 7.67% 2.53% 0.38% 22New York (LGA) 16, % 6.75% 4.26% 15.75% 6.68% 0.12% 35New York (JFK) 18, % 10.33% 6.55% 18.97% 1.90% 0.10% 32Newark (EWR) 18, % 9.40% 5.62% 18.15% 3.19% 0.31% 23Orlando (MCO) 12, % 9.57% 4.53% 12.78% 0.54% 0.16% 21Philadelphia (PHL) 18, % 8.21% 5.39% 13.01% 3.30% 0.12% 9Phoenix (PHX) 16, % 8.31% 3.61% 6.93% 0.67% 0.15% 3Portland (PDX) 7, % 5.28% 2.95% 5.84% 0.99% 0.42% 14Saint Louis (STL) 7, % 8.62% 4.69% 9.60% 1.34% 0.29% 2Salt Lake City (SLC) 10, % 5.01% 2.50% 6.06% 0.45% 0.18% 8San Diego (SAN) 7, % 7.86% 3.05% 7.37% 1.59% 0.20% 29San Francisco (SFO) 18, % 8.73% 5.56% 17.56% 5.20% 0.47% 5Seattle (SEA) 15, % 7.53% 2.97% 5.64% 0.77% 0.23% 16Toronto (YYZ) 18, % 10.23% 4.35% 10.42% 2.39% 0.27% 4Vancouver (YVR) 10, % 6.99% 2.81% 4.61% 0.63% 0.22% 11Washington (DCA) 12, % 7.21% 4.06% 10.30% 2.60% 0.12% 24Washington (IAD) 12, % 9.48% 4.98% 14.61% 2.36% 0.11% Aggregate 572, % 9.27% 4.93% 12.16% 1.79% 0.20% 18

19 North American Airports On- Ime Departures, July 2013 Atlanta (ATL) BalImore (BWI) Boston (BOS) Calgary (YYC) CharloRe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaRle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 67.18% 65.67% 70.62% 82.03% 74.08% 69.65% 66.42% 77.26% 66.88% 69.17% 75.09% 68.21% 88.10% 73.60% 73.28% 77.60% 74.11% 81.84% 80.30% 73.12% 64.05% 66.52% 72.95% 73.27% 80.99% 85.51% 76.80% 86.26% 81.52% 67.69% 83.63% 74.73% 85.37% 78.31% 70.81% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 19

20 North American Airports DeparIng Flight CancellaIons, July 2013 Atlanta (ATL) BalImore (BWI) Boston (BOS) Calgary (YYC) CharloRe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaRle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 1.20% 1.10% 2.70% 0.67% 2.17% 1.60% 0.50% 2.42% 1.84% 0.77% 2.20% 0.59% 0.60% 0.79% 0.69% 1.31% 0.74% 0.87% 2.53% 1.90% 3.19% 0.54% 3.30% 0.67% 0.99% 1.34% 0.45% 1.59% 0.77% 2.39% 0.63% 2.60% 2.36% 5.20% 6.68% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 8.00% 20

21 North American Airports On- Ime and Delayed Departures, July 2013 Atlanta (ATL) BalImore (BWI) Boston (BOS) Calgary (YYC) CharloRe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaRle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 21

22 European Region Summary of Monthly Results A mix of major and regional European airlines turned in solid performances in July. For the third month in a row (NT) Binter Canarias kept the top spot delivering 100% of its flights on Ime. This month, eight of the 50 airlines we evaluated had over 90% of their flights to the gate on Ime. The on- Ime performance for the group was 83.37% up from from June s 81.01%. CancellaIons for the group were down significantly to.57% from 1.38% the previous month. (MUC) Munich took Europe s top spot with a 86.12% on- Ime departure performance in July. The average on- Ime departure performance for the group was 69.32%, up slightly from June s 67.68% but down significantly from May s 76.24%. CancellaIons for the group were.75% down from the previous month s 1.46%. Review in- depth charts of on- Ime performance within the following secion or see Top 10 lists for at a glance metrics. Note: The arrival status coverage threshold for the European Airlines group was set at 80%. For the European Airport group the departure status threshold was also set to 70%. For both groups the coverage was typically well above 90%. 22

23 European Airlines On- Ime Arrival, Delay and CancellaIon Data, July 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 28 (A3) Aegean Airlines 4, % 8.48% 2.87% 3.51% 0.11% 0.00% 43 (RE) Aer Arann Express 2, % 10.97% 4.15% 6.69% 0.58% 0.00% 36 (EI) Aer Lingus 6, % 9.72% 3.38% 5.25% 0.51% 0.00% 37 (SU) Aeroflot 15, % 8.79% 3.68% 6.85% 0.97% 0.00% 13 (BT) airbaltic 3, % 7.25% 2.09% 1.43% 0.57% 0.00% 34 (AB) Air Berlin 17, % 10.35% 3.29% 4.43% 0.86% 0.01% 30 (UX) Air Europa 4, % 6.90% 3.46% 5.22% 0.18% 0.00% 46 (AF) Air France 29, % 14.01% 5.58% 5.59% 0.46% 0.00% 50 (YW) Air Nostrum 6, % 17.28% 8.32% 10.35% 0.58% 0.00% 6 (CT) Air One CityLiner 3, % 4.42% 1.30% 2.45% 0.10% 0.00% 32 (AZ) Alitalia 14, % 9.99% 3.09% 3.25% 0.05% 0.00% 14 (IQ) Augsburg Airways 2, % 6.45% 2.00% 2.53% 2.74% 0.00% 10 (CJ) BA CityFlyer 1, % 5.70% 2.21% 2.05% 0.81% 0.10% 1 (NT) Binter Canarias % 0.00% 0.00% 0.00% 1.01% 0.00% 20 (KF) Blue1 1, % 10.31% 0.93% 0.58% 0.75% 0.00% 38 (DB) Brit Air 2, % 13.09% 3.93% 2.73% 0.73% 0.00% 47 (BA) British Airways 25, % 14.29% 6.33% 8.84% 0.89% 0.01% 40 (SN) Brussels Airlines 5, % 11.19% 4.19% 4.92% 0.47% 0.00% 31 (WX) Cityjet 1, % 8.80% 3.39% 3.77% 0.38% 0.00% 39 (OU) Croatia Airlines 2, % 11.12% 3.72% 5.28% 0.04% 0.00% 25 (LH) Lufthansa 35, % 8.96% 2.17% 2.20% 0.40% 0.01% 22 (U2) EasyJet 24, % 5.59% 2.51% 3.82% 0.10% 0.00% 7 (K2) EuroLot 2, % 4.57% 1.67% 2.46% 0.20% 0.00% 33 (EW) Eurowings 4, % 9.73% 3.77% 3.00% 0.36% 0.00% 11 (AY) Finnair 4, % 5.58% 1.66% 2.99% 0.17% 0.00% 15 (4U) Germanwings 7, % 5.68% 2.30% 3.27% 0.17% 0.00% 21 (IB) Iberia 6, % 7.03% 2.58% 2.30% 0.24% 0.00% 48 (FI) Icelandair 1, % 18.32% 5.55% 5.61% 0.00% 0.19% 5 (WA) KLM Cityhopper 8, % 4.66% 1.65% 1.77% 1.23% 0.00% 16 (KL) KLM 11, % 5.77% 2.20% 3.25% 0.55% 0.03% 35 (LOG) Loganair Ltd. 2, % 5.75% 3.40% 8.95% 4.18% 0.00% 19 (LO) LOT - Polish Airlines 5, % 6.80% 2.12% 2.65% 0.28% 0.00% 9 (CL) Lufthansa Cityline 11, % 6.53% 1.73% 1.79% 0.48% 0.00% 2 (TF) Malmo Aviation % 5.39% 0.92% 0.26% 0.00% 0.00% 3 (ZN) NAYSA 2, % 3.49% 1.87% 1.54% 0.71% 0.00% 8 (DY) Norwegian Air Shuttle 10, % 5.89% 1.70% 1.63% 0.09% 0.00% 29 (OA) Olympic Air 4, % 8.70% 2.78% 3.87% 0.39% 0.00% 24 (YS) Régional 2, % 7.03% 3.36% 2.70% 1.20% 0.00% 17 (FV) Rossiya 4, % 4.74% 2.33% 4.45% 0.00% 0.00% 18 (S7) S7 Airlines 5, % 4.82% 2.65% 4.11% 0.20% 0.00% 27 (SK) SAS 15, % 8.15% 2.82% 3.81% 0.76% 0.03% 45 (LX) SWISS 11, % 14.27% 4.78% 3.43% 0.87% 0.02% 49 (TP) TAP - Air Portugal 6, % 13.28% 6.91% 9.49% 0.58% 0.00% 41 (UN) Transaero 6, % 9.70% 4.30% 6.78% 0.54% 0.00% 23 (HV) Transavia 2, % 6.08% 2.54% 4.34% 0.00% 0.00% 26 (TK) Turkish Airlines 25, % 9.04% 2.73% 2.53% 0.22% 0.00% 4 (VO) Tyrolean Airways 11, % 4.38% 1.23% 1.43% 0.70% 0.00% 42 (UT) UTair Aviation 7, % 10.31% 4.64% 6.42% 3.00% 0.00% 44 (VY) Vueling Airlines 14, % 11.44% 4.43% 6.31% 0.05% 0.09% 12 (WF) Widerøe's 10, % 6.15% 1.72% 2.55% 1.23% 0.00% Aggregate 418, % 9.11% 3.33% 4.18% 0.57% 0.01% 23

24 European Airlines On- Ime Arrivals, July 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbalic (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriIsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaIa Airlines (LH) Luqhansa (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Luqhansa Cityline (TF) Malmo AviaIon (ZN) NAYSA (DY) Norwegian Air ShuRle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaIon (VY) Vueling Airlines (WF) Widerøe's 85.14% 78.20% 81.66% 80.68% 89.22% 81.93% 84.42% 74.82% 64.05% 91.83% 83.67% 89.02% 89.94% % 88.17% 80.25% 70.53% 79.69% 84.04% 79.88% 86.67% 88.07% 91.31% 83.50% 89.77% 88.75% 88.10% 70.34% 91.92% 88.74% 81.91% 88.43% 89.95% 93.42% 93.10% 90.77% 84.65% 86.91% 88.49% 88.43% 85.19% 77.50% 70.33% 79.22% 87.04% 85.69% 92.97% 78.63% 77.74% 89.58% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 24

25 European Airlines Flight CancellaIons, July 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbalic (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriIsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaIa Airlines (LH) Luqhansa (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Luqhansa Cityline (TF) Malmo AviaIon (ZN) NAYSA (DY) Norwegian Air ShuRle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaIon (VY) Vueling Airlines (WF) Widerøe's 0.11% 0.58% 0.51% 0.97% 0.57% 0.86% 0.18% 0.46% 0.58% 0.10% 0.05% 0.81% 1.01% 0.75% 0.73% 0.89% 0.47% 0.38% 0.04% 0.40% 0.10% 0.20% 0.36% 0.17% 0.17% 0.24% 0.00% 1.23% 0.55% 0.28% 0.48% 0.00% 0.71% 0.09% 0.39% 0.00% 0.20% 0.00% 0.22% 0.05% 0.76% 0.87% 0.58% 0.54% 0.70% 1.20% 1.23% 2.74% 3.00% 4.18% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 4.50% 25

26 European Airlines On- Ime and Delayed Flights, July 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbalic (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriIsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaIa Airlines (LH) Luqhansa (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Luqhansa Cityline (TF) Malmo AviaIon (ZN) NAYSA (DY) Norwegian Air ShuRle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaIon (VY) Vueling Airlines (WF) Widerøe's 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 26

27 European Airports On- Ime Departure, Delay and CancellaIon Data, July 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 6 Amsterdam (AMS) 16, % 10.15% 3.18% 3.97% 0.58% 0.03% 8 Athens (ATH) 5, % 11.06% 3.33% 4.38% 0.18% 0.02% 20 Barcelona (BCN) 11, % 12.27% 4.40% 7.57% 0.17% 0.08% 9 Berlin (TXL) 3, % 12.52% 3.52% 3.63% 1.07% 0.09% 18 Birmingham (BHX) 3, % 12.27% 4.08% 6.92% 0.51% 0.00% 14 Brussels (BRU) 7, % 12.08% 3.85% 5.33% 0.51% 0.03% 17 Copenhagen (CPH) 6, % 12.46% 4.39% 5.75% 1.05% 0.03% 16 Dusseldorf (DUS) 5, % 13.15% 3.95% 4.55% 1.44% 0.00% 7 Frankfurt (FRA) 18, % 12.00% 3.00% 3.22% 0.43% 0.03% 12 Geneva (GVA) 5, % 11.59% 3.99% 4.99% 0.78% 0.00% 5 Hamburg (HAM) 3, % 10.92% 3.02% 2.61% 0.75% 0.03% 15 Helsinki (HEL) 5, % 14.80% 3.55% 3.18% 0.32% 0.00% 10 Istanbul (SAW) 4, % 11.41% 3.85% 4.76% 0.08% 0.00% 33 Istanbul (IST) 16, % 40.72% 12.34% 5.19% 0.46% 0.01% 34 Lisbon (LIS) 6, % 30.40% 13.34% 15.98% 0.58% 0.00% 24 London (LHR) 19, % 15.28% 5.39% 7.68% 0.94% 0.03% 26 London (LGW) 10, % 20.60% 7.40% 8.70% 0.19% 0.00% 27 Lyon (LYS) 4, % 26.19% 8.30% 2.47% 1.48% 0.00% 11 Madrid (MAD) 12, % 10.98% 4.53% 4.86% 0.19% 0.02% 32 Manchester (MAN) 7, % 33.63% 10.03% 10.31% 0.49% 0.01% 30 Moscow (DME) 11, % 26.19% 8.50% 13.03% 3.04% 0.00% 31 Moscow (VKO) 5, % 30.84% 10.92% 11.13% 6.17% 0.00% 35 Moscow (SVO) 10, % 40.42% 10.00% 10.92% 1.62% 0.00% 1 Munich (MUC) 13, % 8.91% 2.36% 2.61% 0.82% 0.01% 3 Oslo (OSL) 8, % 9.93% 3.09% 2.55% 0.32% 0.00% 19 Palma Mallorca (PMI) 8, % 12.74% 4.86% 6.26% 0.15% 0.02% 28 Paris (CDG) 18, % 23.74% 9.19% 8.40% 0.39% 0.03% 29 Paris (ORY) 10, % 26.26% 10.94% 9.81% 0.55% 0.03% 4 Prague (PRG) 3, % 10.92% 2.58% 2.35% 0.60% 0.00% 25 Rome (FCO) 13, % 21.56% 7.52% 6.49% 0.26% 0.02% 23 Stockholm (ARN) 6, % 22.07% 2.83% 1.68% 0.29% 0.01% 21 Toulouse (TLS) 2, % 16.04% 4.28% 4.02% 0.59% 0.00% 2 Vienna (VIE) 7, % 9.72% 2.05% 2.11% 0.76% 0.00% 13 Warsaw (WAW) 4, % 12.70% 4.30% 3.72% 0.19% 0.00% 22 Zurich (ZRH) 8, % 17.84% 4.41% 3.70% 0.62% 0.01% Aggregate 308, % 18.57% 5.95% 6.14% 0.75% 0.02% 27

28 European Airports On- Ime Departures, July 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (VKO) Moscow (SVO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 41.74% 40.29% 46.02% 52.28% 47.12% 38.66% 82.67% 81.21% 75.67% 80.25% 76.72% 78.71% 77.37% 78.35% 81.74% 79.43% 83.42% 78.47% 79.97% 71.62% 63.30% 63.04% 79.60% 86.12% 84.43% 76.12% 58.64% 52.96% 84.15% 64.42% 73.40% 75.66% 86.12% 79.27% 74.04% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 28

29 European Airports DeparIng Flight CancellaIons, July 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (VKO) Moscow (SVO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 0.58% 0.18% 0.17% 1.07% 0.51% 0.51% 1.05% 1.44% 0.43% 0.78% 0.75% 0.32% 0.08% 0.46% 0.58% 0.94% 0.19% 1.48% 0.19% 0.49% 3.04% 1.62% 0.82% 0.32% 0.15% 0.39% 0.55% 0.60% 0.26% 0.29% 0.59% 0.76% 0.19% 0.62% 6.17% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 29

30 European Airports On- Ime and Delayed Departures, July 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (VKO) Moscow (SVO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 30

31 Asian Region Summary of Monthly Results Five of the top ten Asian airlines delivered greater than 90% of their flights to the gate on Ime in July. The average on- Ime performance raing among the 41 Asian airlines we analyzed was 63.14% down from June s rate of 68.86%, significantly down from May s 72.39%. CancellaIons for the group were 2.38%. (ITM) Osaka InternaIonal Airport kept the lead among Asian airports with 96.06% on- Ime departure performance in July. Four of the top ten airports had on- Ime departure performance rates that exceeded 90%. The average on- Ime departure performance for the group dropped to 48.62% down from 55.05% in June and 57.61% in May. CancellaIons for the group were at 2.60% up slightly from 2.21% the previous month. China s airports coninue to struggle with on- Ime performance as the borom 20 airports in Asia are in China. They ve recently implemented an unrestricted take- off policy at eight of the naion s airports to ameliorate the situaion. Early performance results are inconclusive with performance remaining relaively constant or even depressing a bit. For reference the cumulaive on- Ime performance rate at PEK, SHA, PVG, CAN, SXZ, CTU, XIY and KMG was 28.57% in June and 22.38% in July. Since the incepion on the 18 th through July 31 st the cumulaive rate was 25.17%. See departure performance by date. Review in- depth charts of on- Ime performance within the following secion or see Top 10 lists for at a glance metrics. Note: The arrival status coverage threshold for the Asian Airlines group was set at 80%. For the Asian Airport group the departure status threshold was also set to 65%. For both groups the coverage was typically well above 80%. 31

32 Asian Airlines On- Ime Arrival, Delay and CancellaIon Data, July 2013 Rank Airline Sample Size On-time Late Very Late (15-29 min) (30-44 min) Excessive (45+ min) Cancelled Diverted 4 (BX) Air Busan 2, % 6.11% 1.61% 1.61% 0.31% 0.00% 32 (CA) Air China 33, % 12.48% 8.40% 28.45% 5.25% 0.19% 28 (AI) Air India 11, % 15.42% 8.51% 12.14% 0.73% 0.00% 12 (AK) Airasia 12, % 10.28% 3.74% 3.34% 0.79% 0.01% 6 (HD) Hokkaido 3, % 6.49% 2.16% 1.93% 0.49% 0.00% 11 (NH) ANA 20, % 9.53% 2.61% 1.73% 0.10% 0.00% 5 (EH) ANA Wings 7, % 6.95% 1.65% 1.34% 0.13% 0.00% 23 (OZ) Asiana 9, % 14.66% 6.32% 8.26% 0.46% 0.07% 17 (PG) Bangkok Airways 4, % 11.97% 5.43% 5.66% 0.02% 0.00% 34 (JD) Beijing Capital 6, % 11.81% 8.03% 31.80% 1.63% 0.30% 27 (CX) Cathay Pacific 8, % 14.19% 7.43% 12.69% 0.86% 0.19% 29 (CI) China Airlines 5, % 21.31% 7.98% 10.93% 0.87% 0.16% 35 (MU) China Eastern 51, % 12.68% 9.06% 31.37% 5.34% 0.18% 31 (CZ) China Southern 48, % 12.10% 8.22% 26.35% 2.49% 0.37% 41 (KN) China United 4, % 13.62% 9.70% 48.70% 7.68% 0.43% 38 (PN) China West Air 2, % 18.48% 12.10% 30.36% 0.80% 0.18% 24 (BR) EVA Airways 4, % 13.14% 5.72% 11.00% 0.18% 0.00% 22 (G8) GoAir 3, % 15.40% 7.41% 6.08% 1.02% 0.00% 37 (HU) Hainan Airlines 16, % 12.39% 8.84% 36.55% 2.92% 0.25% 33 (KA) Hong Kong Dragon 4, % 17.02% 9.99% 23.99% 1.97% 0.00% 10 (6E) IndiGo 5, % 7.53% 2.91% 2.72% 0.37% 0.00% 2 (XM1) J-Air 4, % 4.91% 0.96% 0.92% 1.33% 0.07% 8 (JC) JAL Express 6, % 8.61% 1.29% 0.86% 0.32% 0.02% 1 (3X) Japan Air Commuter 4, % 3.26% 0.78% 0.39% 0.83% 0.02% 9 (JL) Japan Airlines 11, % 7.36% 1.76% 2.00% 0.12% 0.04% 7 (NU) Japan Transocean 2, % 5.81% 2.19% 2.58% 2.19% 0.17% 20 (9W) Jet Airways 7, % 13.75% 5.99% 6.06% 0.16% 0.00% 18 (S2) JetKonnect 4, % 12.74% 5.23% 5.70% 1.30% 0.00% 16 (KE) Korean Air Lines 13, % 12.41% 4.13% 4.48% 0.49% 0.01% 30 (8L) Lucky Air Co 4, % 13.17% 8.29% 24.02% 6.03% 0.28% 19 (MH) Malaysia Airlines 14, % 13.42% 5.25% 6.79% 1.30% 0.00% 26 (PR) Philippine Airlines 4, % 13.13% 6.94% 14.07% 0.51% 0.07% 25 (QZ) Indonesia AirAsia 4, % 13.45% 7.58% 9.82% 2.50% 0.00% 39 (FM) Shanghai Airlines 8, % 12.10% 9.82% 39.84% 5.80% 0.47% 13 (SQ) Singapore Airlines 7, % 10.57% 4.05% 4.45% 0.59% 0.01% 21 (BC) Skymark Airlines 4, % 17.85% 4.79% 3.68% 0.25% 0.00% 14 (SG) SpiceJet 3, % 8.26% 4.59% 7.00% 10.66% 0.00% 3 (FD) Thai AirAsia 5, % 4.62% 1.41% 1.70% 0.94% 0.00% 15 (TG) Thai Airways 8, % 13.65% 3.41% 3.13% 0.57% 0.00% 36 (GS) Tianjin Airlines 11, % 14.87% 8.85% 31.05% 3.60% 0.14% 40 (MF) Xiamen 14, % 12.53% 9.92% 48.12% 2.00% 0.11% Aggregate 415, % 11.99% 6.53% 18.22% 2.38% 0.13% 32

33 Asian Airlines On- Ime Arrivals, July 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 27.55% 29.31% 38.88% 37.76% 90.67% 50.47% 63.93% 82.63% 89.42% 86.13% 90.06% 70.68% 76.94% 48.06% 65.51% 59.61% 46.71% 52.96% 41.97% 49.01% 45.09% 54.24% 70.14% 71.10% 86.83% 93.15% 89.22% 95.55% 88.85% 89.25% 74.20% 76.34% 78.98% 74.54% 65.79% 69.16% 80.93% 73.68% 80.15% 79.81% 92.27% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 33

34 Asian Airlines Flight CancellaIons, July 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 0.31% 0.73% 0.79% 0.49% 0.10% 0.13% 0.46% 0.02% 1.63% 0.86% 0.87% 2.49% 5.25% 5.34% 0.80% 0.18% 1.02% 2.92% 1.97% 0.37% 1.33% 0.32% 0.83% 0.12% 2.19% 0.16% 1.30% 0.49% 1.30% 0.51% 0.59% 0.25% 0.94% 0.57% 2.00% 2.50% 3.60% 6.03% 5.80% 7.68% 10.66% 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% 34

35 Asian Airlines On- Ime and Delayed Flights, July 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 35

36 Asian Airports On- Ime Departure, Delay and CancellaIon Data, July 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 33 Beijing (PEK) 23, % 24.07% 16.54% 41.36% 6.54% 0.20% 19 Changsha (CSX) 5, % 18.62% 11.16% 33.63% 1.98% 0.36% 27 Chengdu (CTU) 9, % 23.43% 13.76% 37.25% 2.58% 0.23% 23 Chongqing (CKG) 8, % 23.62% 12.35% 32.65% 1.77% 0.36% 24 Dalian (DLC) 4, % 13.37% 8.88% 46.92% 8.76% 0.20% 5 Delhi (DEL) 11, % 4.84% 2.46% 4.18% 1.83% 0.00% 4 Fukuoka (FUK) 6, % 6.13% 1.87% 1.72% 0.33% 0.03% 32 Guangzhou (CAN) 14, % 24.01% 13.79% 43.39% 2.78% 0.33% 16 Haikou (HAK) 3, % 19.49% 10.29% 31.61% 2.18% 0.19% 35 Hangzhou (HGH) 7, % 12.88% 10.92% 60.75% 3.93% 0.27% 15 Hong Kong (HKG) 13, % 16.09% 7.59% 17.44% 1.40% 0.03% 10 Jeju (CJU) 4, % 10.15% 3.23% 3.97% 0.55% 0.00% 18 Kunming (KMG) 11, % 24.45% 10.64% 28.02% 3.70% 0.28% 2 Nagoya (NGO) 3, % 4.51% 1.09% 2.64% 0.21% 0.05% 29 Nanking (NKG) 5, % 13.13% 10.47% 54.56% 2.72% 0.43% 8 Okinawa (OKA) 4, % 8.98% 2.30% 2.70% 0.63% 0.00% 1 Osaka (ITM) 6, % 2.96% 0.59% 0.36% 0.21% 0.03% 7 Osaka (KIX) 4, % 5.92% 2.93% 4.09% 0.22% 0.02% 21 Qingdao (TAO) 5, % 16.95% 11.40% 37.16% 1.72% 0.21% 22 Sanya (SYX) 2, % 18.81% 10.69% 38.93% 2.55% 0.31% 6 Sapporo (CTS) 6, % 8.09% 2.44% 2.05% 0.62% 0.00% 13 Seoul (GMP) 5, % 17.85% 3.12% 2.74% 0.60% 0.00% 14 Seoul (ICN) 10, % 19.09% 7.23% 11.66% 0.34% 0.02% 30 Shanghai (PVG) 13, % 21.55% 14.14% 43.11% 3.24% 0.31% 34 Shanghai (SHA) 10, % 19.16% 13.30% 51.23% 6.19% 0.38% 31 Shenzhen (SZX) 9, % 20.22% 12.23% 47.98% 3.69% 0.36% 11 Singapore (SIN) 7, % 10.21% 3.34% 4.69% 5.29% 0.00% 12 Taipei (TPE) 7, % 10.88% 4.39% 8.10% 1.92% 0.00% 3 Tokyo (HND) 18, % 6.11% 1.47% 1.13% 0.13% 0.01% 9 Tokyo (NRT) 8, % 7.84% 2.58% 4.66% 0.54% 0.02% 20 Urumqi (URC) 6, % 23.89% 11.83% 29.76% 2.31% 0.25% 17 Wuhan (WUH) 5, % 17.06% 10.42% 34.54% 3.12% 0.24% 26 Xiamen (XMN) 6, % 13.00% 10.13% 51.21% 2.80% 0.21% 25 Xian (XIY) 10, % 23.79% 12.71% 35.47% 2.55% 0.14% 28 Zhengzhou (CGO) 5, % 14.75% 11.12% 49.01% 2.93% 0.20% Aggregate 290, % 15.99% 8.77% 26.46% 2.60% 0.16% 36

37 Asian Airports On- Ime Departures, July 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 17.83% 36.23% 25.33% 31.01% 30.63% 18.47% 38.43% 15.18% 36.61% 21.40% 34.28% 31.26% 20.89% 15.92% 19.21% 34.28% 37.74% 25.45% 27.89% 24.92% 58.85% 61.99% 88.52% 90.25% 82.64% 91.70% 86.03% 96.06% 87.03% 87.41% 76.28% 81.75% 76.63% 91.28% 84.90% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 37

38 Asian Airports DeparIng Flight CancellaIons, July 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 0.33% 0.55% 0.21% 0.63% 0.21% 0.22% 0.62% 0.60% 0.34% 0.13% 0.54% 1.98% 2.58% 1.77% 1.83% 2.78% 2.18% 3.93% 1.40% 3.70% 2.72% 1.72% 2.55% 3.24% 3.69% 5.29% 1.92% 2.31% 3.12% 2.80% 2.55% 2.93% 6.19% 6.54% 8.76% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 8.00% 9.00% 10.00% 38

39 Asian Airports On- Ime and Delayed Departures, July 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 39