Airline and Airport On-time Performance Report

Transcription

1 Airline and Airport On-time Performance Report Summary of Airline Arrivals and Airport Departures for the period May 1, 2013 through May 31, 2013 Published June 6,

2 Abstract This FlightStats monthly On- Jme Performance Report compares the on- Jme performance of scheduled passenger flights operated by the top airlines throughout various regions globally as well as top performing airports based on their reported departure performance. The report summarizes the data by carrier and includes a breakdown of on- Jme, late, very late and excessively late arrivals and departures. Also included is the average delay for flights arriving more than 15 minutes late, the percentage of flights cancelled and diverted. Refer to each category secjon for the flight status coverage of the airlines scheduled flights, and the airports scheduled departures. Refer to the Appendix for definijon of delay classificajon, cancellajon calculajons, and the airline, flight and airport selecjon criteria. Usage and ATribuJon You are free to re- publish the informajon in this report on your website, blog, or in printed material as long as you provide atribujon to FlightStats and a link to Disclaimer Customer acknowledges that all data provided or available through FlightStats is owned either by FlightStats, Inc. or by third- party data providers (the Owners ), and that Customer shall not acquire any ownership or interest whatsoever in such data. FlightStats data is solely for the benefit and purposes of Customer. The informajon contained in FlightStats reports has been compiled from various sources, and the Owners disclaim all responsibility for checking and verifying that the underlying data is 100% accurate. Consequently, the data is provided as is and FlightStats, Inc. provides no warranjes of any type to Customer. FlightStats, Inc. and its data providers are not liable for any consequenjal damages or financial loss caused by any person's reliance on the data. Company InformaJon FlightStats, Inc. 522 SW 5 th Ave Suite 200 Portland, Oregon USA Tel. +1 (503) Fax: +1 (503) Direct press inquiries to Sarena Regazzoni (sregazzoni@flightstats.com) Visit the FlightStats website at 2

3 Table of Contents 1. Major InternaJonal Airlines and Airports 4 Airline Arrival Performance and CancellaJons 5 Airport Departure Performance and CancellaJons 9 2. North American Region 13 Airline Arrival Performance and CancellaJons 14 Airport Departure Performance and CancellaJons European Region 22 Airline Arrival Performance and CancellaJons 23 Airport Departure Performance and CancellaJons Asian Region 31 Airline Arrival Performance and CancellaJons 32 Airport Departure Performance and CancellaJons Top 10 Lists Airlines and Airports Appendix 42 3

4 Major International Airlines and Airports Summary of Monthly Results Major InternaJonal airlines on average delivered 80.70% of their flights to the arrival gate within 15 minutes of schedule in May, up from April s 78.67%. CancellaJons for the group were 1.09%, down a fracjon from 1.12% last month. Five major internajonal carriers: (AY) Finnair, (SA) South African, (GF) Gulf Air, (NH) ANA, and (U2) EasyJet delivered over 90% of their flights on Jme. (HND) Tokyo's Haneda maintained its top spot among the world s busiest airports with an on- Jme performance of 93.82%. In May, five North American airports, three European airports, and two Asian Airports were in the top ten. The average on- Jme departure performance among the top 35 internajonal airports was 74.92% up slightly from April s rate of 74.26% and cancellajons for the group were 1.31% down from April s rate of 1.77%. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at- a- glance rank. Note: The flight status coverage threshold for the Major InternaJonal Airlines group was set at 80%. For the Major InternaJonal Airport group the departure status threshold was set to 75% although in most cases it was well above 90%. 4

5 Major International Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 13 (SU) Aeroflot 12, % 6.13% 2.86% 5.04% 0.55% 0.16% 30 (AM) Aeromexico 5, % 10.36% 3.67% 4.90% 1.39% 0.00% 15 (AB) Air Berlin 18, % 8.37% 2.81% 3.26% 0.90% 0.24% 26 (AC) Air Canada 18, % 8.75% 3.65% 4.69% 0.84% 0.33% 49 (CA) Air China 31, % 12.98% 8.07% 16.75% 2.88% 0.02% 9 (UX) Air Europa 3, % 6.30% 1.95% 2.47% 0.03% 0.01% 24 (AF) Air France 31, % 10.89% 3.36% 2.51% 0.26% 0.16% 44 (AI) Air India 11, % 13.54% 6.37% 9.37% 1.21% 0.01% 29 (NZ) Air New Zealand 4, % 11.12% 3.48% 3.53% 1.16% 0.01% 36 (AZ) Alitalia 13, % 12.70% 5.66% 4.14% 0.55% 0.00% 37 (AA) American 58, % 8.31% 4.22% 10.39% 1.24% 0.01% 4 (NH) ANA 19, % 6.39% 1.40% 0.92% 0.06% 0.02% 31 (OZ) Asiana 9, % 11.24% 4.11% 4.00% 0.47% 0.00% 43 (AV) AVIANCA 13, % 12.99% 6.10% 9.02% 4.42% 0.02% 40 (BA) British Airways 24, % 13.49% 5.12% 6.06% 1.07% 0.06% 46 (CX) Cathay Pacific 8, % 13.19% 6.87% 10.75% 0.99% 0.00% 48 (MU) China Eastern 46, % 13.32% 7.28% 15.38% 4.74% 0.00% 12 (DL) Delta 76, % 5.98% 2.51% 5.36% 0.20% 0.00% 5 (U2) EasyJet 23, % 5.22% 1.82% 2.52% 0.57% 0.00% 32 (MS) Egyptair 6, % 8.87% 3.40% 7.35% 1.79% 0.02% 39 (EK) Emirates 13, % 13.36% 5.26% 4.96% 0.48% 0.00% 42 (EY) Etihad 1, % 16.67% 5.77% 5.37% 0.48% 0.01% 50 (BR) EVA Airways 4, % 16.97% 9.08% 12.84% 1.69% 0.00% 1 (AY) Finnair 3, % 3.56% 1.08% 1.53% 0.16% 0.03% 3 (GF) Gulf Air 3, % 4.45% 1.46% 1.40% 1.21% 0.00% 11 (IB) Iberia 6, % 7.84% 3.38% 2.66% 0.34% 0.00% 6 (JL) Japan Airlines 10, % 7.90% 1.47% 0.79% 0.11% 0.00% 18 (9W) Jet Airways 8, % 8.62% 3.36% 3.37% 0.17% 0.01% 7 (KL) KLM 11, % 6.27% 1.89% 2.19% 0.13% 0.02% 22 (KE) Korean Air Lines 13, % 10.03% 3.32% 3.02% 0.49% 0.00% 16 (LH) Lufthansa 34, % 9.63% 2.58% 2.47% 0.61% 0.00% 41 (MH) Malaysia Airlines 14, % 13.77% 4.94% 6.63% 2.46% 0.24% 47 (PR) Philippine Airlines 2, % 14.26% 7.56% 9.58% 0.27% 0.00% 20 (QF) Qantas 12, % 8.98% 3.52% 3.73% 1.19% 0.01% 25 (QR) Qatar Airways 9, % 9.43% 2.85% 4.83% 1.14% 0.00% 38 (RJ) Royal Jordanian 2, % 11.43% 4.86% 6.96% 1.76% 0.00% 27 (SV) Saudi Arabian 14, % 8.84% 3.23% 5.46% 0.07% 0.00% 8 (SK) SAS 21, % 6.87% 1.83% 1.91% 0.73% 0.00% 14 (SQ) Singapore Airlines 7, % 8.93% 2.52% 2.78% 2.18% 0.06% 2 (SA) South African 4, % 2.89% 1.34% 2.57% 1.24% 0.00% 23 (LX) SWISS 11, % 11.34% 3.00% 2.27% 0.84% 0.00% 21 (JJ) TAM 16, % 9.55% 3.36% 3.37% 0.94% 0.00% 34 (TP) TAP - Air Portugal 5, % 12.00% 4.78% 4.25% 0.57% 0.00% 17 (TG) Thai Airways 8, % 10.05% 2.75% 2.28% 0.12% 0.02% 35 (UN) Transaero 4, % 9.31% 4.13% 7.69% 1.01% 0.00% 19 (TK) Turkish Airlines 24, % 9.78% 3.17% 3.15% 0.15% 0.00% 10 (VO) Tyrolean Airways 11, % 6.92% 1.61% 2.41% 0.49% 0.00% 33 (UA) United 58, % 7.36% 3.67% 8.46% 0.69% 0.03% 28 (US) US Airways 40, % 8.40% 3.56% 5.73% 0.56% 0.00% 45 (UT) UTair Aviation 5, % 11.27% 5.35% 13.84% 4.98% 0.00% Aggregate 823, % 9.30% 3.81% 6.12% 1.09% 0.06% 5

6 Major InternaJonal Airlines On- Jme Arrivals, May 2013 (SU) Aeroflot (AM) Aeromexico (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (AV) AVIANCA (BA) BriJsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EJhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (LH) Lurhansa (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaJon 85.97% 81.01% 85.54% 82.86% 62.04% 89.28% 83.23% 70.72% 81.87% 77.50% 77.08% 91.29% 80.65% 71.88% 75.32% 68.94% 63.70% 86.00% 90.42% 80.38% 76.43% 72.20% 61.11% 93.83% 92.69% 86.12% 89.82% 84.65% 89.63% 83.63% 85.32% 74.66% 68.60% 83.73% 82.89% 76.72% 82.47% 89.36% 85.77% 93.19% 83.39% 83.72% 78.98% 84.91% 78.85% 83.89% 89.06% 80.28% 82.29% 69.54% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 6

7 Major InternaJonal Airlines Flight CancellaJons, May 2013 (SU) Aeroflot (AM) Aeromexico (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (AV) AVIANCA (BA) BriJsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EJhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (LH) Lurhansa (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaJon 0.03% 0.26% 0.55% 0.55% 0.06% 0.47% 0.20% 0.57% 0.16% 0.48% 0.48% 0.34% 0.11% 0.17% 0.13% 0.49% 0.61% 0.07% 0.27% 0.90% 0.84% 1.39% 1.21% 1.16% 1.24% 1.07% 0.99% 2.88% 0.73% 1.21% 1.19% 1.14% 1.24% 0.84% 0.94% 0.57% 0.12% 1.01% 0.15% 0.49% 0.69% 0.56% 1.79% 1.69% 1.76% 2.18% 2.46% 4.42% 4.74% 4.98% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7

8 Major InternaJonal Airlines On- Jme and Delayed Departures, May 2013 (SU) Aeroflot (AM) Aeromexico (AB) Air Berlin (AC) Air Canada (CA) Air China (UX) Air Europa (AF) Air France (AI) Air India (NZ) Air New Zealand (AZ) Alitalia (AA) American (NH) ANA (OZ) Asiana (AV) AVIANCA (BA) BriJsh Airways (CX) Cathay Pacific (MU) China Eastern (DL) Delta (U2) EasyJet (MS) Egyptair (EK) Emirates (EY) EJhad (BR) EVA Airways (AY) Finnair (GF) Gulf Air (IB) Iberia (JL) Japan Airlines (9W) Jet Airways (KL) KLM (KE) Korean Air Lines (LH) Lurhansa (MH) Malaysia Airlines (PR) Philippine Airlines (QF) Qantas (QR) Qatar Airways (RJ) Royal Jordanian (SV) Saudi Arabian (SK) SAS (SQ) Singapore Airlines (SA) South African (LX) SWISS (JJ) TAM (TP) TAP - Air Portugal (TG) Thai Airways (UN) Transaero (TK) Turkish Airlines (VO) Tyrolean Airways (UA) United (US) US Airways (UT) UTair AviaJon 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 8

9 Major International Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 8 Amsterdam (AMS) 16, % 9.88% 2.76% 2.75% 0.37% 0.12% 16 Atlanta (ATL) 38, % 7.50% 3.52% 7.10% 0.39% 0.16% 35 Beijing (PEK) 22, % 29.09% 18.27% 26.57% 2.78% 0.04% 15 Boston (BOS) 15, % 7.96% 3.12% 6.95% 1.59% 0.22% 5 Charlotte (CLT) 22, % 5.75% 2.88% 6.54% 0.82% 0.13% 28 Chicago (ORD) 39, % 8.53% 5.10% 13.92% 2.64% 0.07% 27 Dallas (DFW) 28, % 10.05% 5.18% 11.97% 2.12% 0.33% 24 Denver (DEN) 24, % 10.03% 4.47% 9.52% 0.73% 0.20% 10 Detroit (DTW) 17, % 6.03% 2.83% 7.65% 0.91% 0.03% 9 Frankfurt (FRA) 17, % 10.39% 2.61% 3.51% 0.78% 0.02% 34 Guangzhou (CAN) 13, % 29.64% 15.05% 29.04% 3.33% 0.03% 30 Hong Kong (HKG) 12, % 13.97% 6.70% 12.11% 1.44% 0.18% 19 Houston (IAH) 21, % 7.95% 3.67% 8.35% 0.92% 0.01% 32 Istanbul (IST) 15, % 39.34% 10.80% 5.88% 0.22% 0.08% 18 Las Vegas (LAS) 14, % 8.76% 3.48% 7.49% 0.39% 0.18% 17 London (LHR) 18, % 10.44% 3.73% 5.16% 1.04% 0.23% 12 Los Angeles (LAX) 23, % 7.28% 3.34% 6.83% 0.60% 0.35% 13 Madrid (MAD) 12, % 9.63% 3.78% 4.33% 0.19% 0.09% 20 Miami (MIA) 13, % 7.71% 3.85% 8.54% 0.44% 0.10% 4 Minneapolis (MSP) 17, % 5.56% 2.75% 6.34% 0.61% 0.07% 3 Munich (MUC) 13, % 8.13% 2.13% 2.59% 1.21% 0.09% 22 New York (LGA) 16, % 6.63% 4.06% 10.16% 3.52% 0.02% 25 New York (JFK) 16, % 9.20% 4.86% 11.27% 0.97% 0.12% 29 Newark (EWR) 17, % 10.25% 6.30% 15.11% 2.69% 0.01% 26 Paris (CDG) 18, % 17.31% 5.15% 3.75% 0.26% 0.21% 23 Philadelphia (PHL) 17, % 7.50% 4.53% 10.23% 2.18% 0.01% 7 Phoenix (PHX) 16, % 7.53% 2.62% 5.11% 0.32% 0.33% 31 Rome (FCO) 12, % 19.94% 7.53% 6.13% 0.68% 0.09% 21 San Francisco (SFO) 16, % 6.94% 3.90% 9.90% 0.94% 0.11% 2 Seattle (SEA) 13, % 5.31% 2.24% 3.72% 0.43% 0.28% 33 Shanghai (PVG) 12, % 27.59% 13.39% 23.00% 3.45% 0.01% 6 Singapore (SIN) 7, % 8.97% 3.26% 3.03% 4.68% 0.02% 11 Sydney (SYD) 11, % 8.70% 3.05% 5.59% 1.98% 0.02% 1 Tokyo (HND) 18, % 4.57% 1.04% 0.55% 0.05% 0.00% 14 Toronto (YYZ) 17, % 6.93% 3.39% 7.35% 1.60% 0.00% Aggregate 632, % 10.98% 4.94% 9.04% 1.31% 0.12% 9

10 Major InternaJonal Airports On- Jme Departures, May 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloTe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Guangzhou (CAN) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaTle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Toronto (YYZ) 25.75% 25.94% 43.97% 35.74% 84.59% 81.72% 81.85% 84.76% 72.34% 72.76% 75.75% 83.30% 83.48% 67.21% 79.84% 80.07% 80.64% 82.42% 82.25% 79.80% 85.00% 87.15% 79.06% 74.59% 68.16% 73.76% 77.66% 84.64% 66.39% 79.16% 88.62% 84.74% 82.66% 93.82% 82.10% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 10

11 Major InternaJonal Airports DeparJng Flight CancellaJons, May 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloTe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Guangzhou (CAN) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaTle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Toronto (YYZ) 0.37% 0.39% 2.78% 1.59% 0.82% 2.64% 2.12% 0.73% 0.91% 0.78% 1.44% 0.92% 0.22% 0.39% 1.04% 0.60% 0.19% 0.44% 0.61% 1.21% 0.97% 2.69% 0.26% 2.18% 0.32% 0.68% 0.94% 0.43% 1.98% 0.05% 1.60% 3.33% 3.52% 3.45% 4.68% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 4.50% 5.00% 11

12 Major InternaJonal Airports On- Jme and Delayed Departures, May 2013 Amsterdam (AMS) Atlanta (ATL) Beijing (PEK) Boston (BOS) CharloTe (CLT) Chicago (ORD) Dallas (DFW) Denver (DEN) Detroit (DTW) Frankfurt (FRA) Guangzhou (CAN) Hong Kong (HKG) Houston (IAH) Istanbul (IST) Las Vegas (LAS) London (LHR) Los Angeles (LAX) Madrid (MAD) Miami (MIA) Minneapolis (MSP) Munich (MUC) New York (LGA) New York (JFK) Newark (EWR) Paris (CDG) Philadelphia (PHL) Phoenix (PHX) Rome (FCO) San Francisco (SFO) SeaTle (SEA) Shanghai (PVG) Singapore (SIN) Sydney (SYD) Tokyo (HND) Toronto (YYZ) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 12

13 North American Region Summary of Monthly Results Arer the headlines of all the delays in April due to FAA furloughs, May s air traffic performance in North America remained quite constant with the previous two months. North American airlines, on average, delivered 79.98% of their flights to the arrival gate within 15 minutes of schedule in May compared with 78.27% in April and 79.04% in March. The group s cancellajons decreased to 1.29% down from 1.85%. (5D) Aeroméxico led overall in North America with 93.02%, and (AS) Alaska led the majors again with 89.57% on- Jme performance. (YVR) Vancouver took the top spot with 91.41% on- Jme departure performance in May. The average on- Jme departure performance for the group was 79.89% up slightly from April s 78.86%. CancellaJons for the group were 1.17%. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at- a- glance rank. Note: The arrival status coverage threshold for the North American Airlines group was set at 90%. For the North American Airport group the departure status threshold was also set to 90%. In both categories, coverage is typically greater than 98%. 13

14 North American Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 1 (5D) Aeroméxico Connect 10, % 3.09% 1.54% 2.32% 0.95% 0.22% 12 (AC) Air Canada 18, % 8.75% 3.65% 4.69% 0.84% 0.16% 27 (ZW) Air Wisconsin 15, % 8.98% 4.81% 11.51% 2.45% 0.22% 9 (FL) Airtran 17, % 7.19% 3.10% 6.26% 0.25% 0.00% 4 (AS) Alaska 14, % 5.64% 1.75% 2.83% 0.51% 0.24% 28 (G4) Allegiant 4, % 13.43% 4.95% 7.02% 0.00% 0.15% 21 (AA) American 58, % 8.31% 4.22% 10.39% 1.24% 0.00% 29 (C5) CommutAir 5, % 8.25% 3.97% 13.54% 2.41% 0.02% 25 (RP) Chautauqua 12, % 9.22% 4.23% 10.42% 2.34% 0.10% 6 (CP) Compass 5, % 5.19% 2.33% 5.50% 1.28% 0.03% 7 (DL) Delta 76, % 5.98% 2.51% 5.36% 0.20% 0.15% 33 (MQ) American Eagle 43, % 8.85% 5.16% 13.95% 2.97% 0.06% 26 (EV) ExpressJet 73, % 7.79% 4.34% 12.66% 2.48% 0.01% 30 (F9) Frontier 7, % 10.27% 4.91% 10.87% 0.11% 0.16% 32 (G7) GoJet 7, % 8.58% 5.11% 13.52% 3.53% 0.10% 3 (HA) Hawaiian 6, % 5.54% 1.60% 1.97% 0.03% 0.06% 2 (QX) Horizon 10, % 3.94% 1.70% 2.65% 1.32% 0.21% 23 (9K) Cape Air 15, % 12.14% 4.70% 6.51% 4.31% 0.16% 5 (QK) Jazz 22, % 6.21% 2.06% 4.17% 0.69% 0.09% 16 (B6) Jetblue 23, % 7.07% 3.54% 8.91% 0.33% 0.16% 20 (YV) Mesa 12, % 7.25% 3.64% 11.82% 1.90% 0.11% 22 (PDT) Piedmont 10, % 9.02% 4.35% 9.91% 2.98% 0.03% 14 (9E) Pinnacle 27, % 6.53% 3.19% 8.31% 1.54% 0.05% 24 (PD) Porter 5, % 11.07% 4.79% 7.47% 3.86% 0.06% 8 (JIA) PSA 10, % 7.33% 3.52% 4.92% 1.51% 0.12% 34 (YX) Republic 15, % 9.45% 5.30% 13.95% 2.28% 0.20% 31 (S5) Shuttle America 10, % 10.16% 4.88% 12.19% 3.84% 0.19% 15 (3M) Silver 5, % 6.43% 2.97% 8.67% 1.12% 0.18% 10 (OO) SkyWest 57, % 6.29% 2.90% 7.58% 1.47% 0.03% 18 (WN) Southwest 99, % 9.72% 4.23% 6.86% 0.42% 0.12% 35 (NK) Spirit 7, % 8.57% 5.84% 17.61% 0.41% 0.20% 17 (UA) United 58, % 7.36% 3.67% 8.46% 0.69% 0.08% 13 (US) US Airways 40, % 8.40% 3.56% 5.73% 0.56% 0.49% 19 (VX) Virgin America 5, % 7.61% 3.25% 10.72% 0.02% 0.13% 11 (WS) Westjet 14, % 9.93% 3.07% 3.88% 0.60% 0.37% Aggregate 829, % 7.86% 3.70% 8.33% 1.29% 0.13% 14

15 North American Airlines On- Jme Arrivals, May 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (MQ) American Eagle (EV) ExpressJet (F9) FronJer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuTle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 93.02% 82.86% 74.63% 83.44% 89.57% 74.24% 77.08% 74.17% 76.05% 86.86% 86.00% 72.03% 74.98% 73.76% 72.59% 90.85% 91.66% 76.49% 87.41% 80.44% 77.13% 76.61% 81.87% 76.18% 84.19% 71.20% 72.66% 81.73% 83.07% 78.97% 67.79% 80.28% 82.29% 78.28% 82.96% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 15

16 North American Airlines Flight CancellaJons, May 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (MQ) American Eagle (EV) ExpressJet (F9) FronJer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuTle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 0.95% 0.84% 2.45% 0.25% 0.51% 0.00% 1.24% 2.41% 2.34% 1.28% 0.20% 0.11% 0.03% 1.32% 0.69% 0.33% 1.90% 1.54% 1.51% 2.28% 1.12% 1.47% 0.42% 0.41% 0.69% 0.56% 0.02% 0.60% 2.48% 2.97% 2.98% 3.53% 3.86% 3.84% 4.31% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 4.50% 5.00% 16

17 North American Airlines On- Jme and Delayed Flights, May 2013 (5D) Aeroméxico Connect (AC) Air Canada (ZW) Air Wisconsin (FL) Airtran (AS) Alaska (G4) Allegiant (AA) American (C5) CommutAir (RP) Chautauqua (CP) Compass (DL) Delta (MQ) American Eagle (EV) ExpressJet (F9) FronJer (G7) GoJet (HA) Hawaiian (QX) Horizon (9K) Cape Air (QK) Jazz (B6) Jetblue (YV) Mesa (PDT) Piedmont (9E) Pinnacle (PD) Porter (JIA) PSA (YX) Republic (S5) ShuTle America (3M) Silver (OO) SkyWest (WN) Southwest (NK) Spirit (UA) United (US) US Airways (VX) Virgin America (WS) Westjet 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 17

18 North American Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 19 Atlanta (ATL) 38, % 7.50% 3.52% 7.10% 0.39% 0.12% 31 Baltimore (BWI) 10, % 10.74% 5.01% 10.10% 0.64% 0.16% 17 Boston (BOS) 15, % 7.96% 3.12% 6.95% 1.59% 0.04% 5 Calgary (YYC) 7, % 6.79% 2.17% 3.88% 0.30% 0.22% 8 Charlotte (CLT) 22, % 5.75% 2.88% 6.54% 0.82% 0.13% 33 Chicago (ORD) 39, % 8.53% 5.10% 13.92% 2.64% 0.07% 34 Chicago (MDW) 8, % 14.22% 5.94% 8.50% 0.41% 0.20% 18 Cleveland (CLE) 7, % 6.35% 3.25% 8.53% 1.36% 0.18% 32 Dallas (DFW) 28, % 10.05% 5.18% 11.97% 2.12% 0.08% 29 Denver (DEN) 24, % 10.03% 4.47% 9.52% 0.73% 0.18% 12 Detroit (DTW) 17, % 6.03% 2.83% 7.65% 0.91% 0.23% 23 Fort Lauderdale (FLL) 8, % 7.10% 3.73% 9.53% 0.50% 0.35% 11 Honolulu (HNL) 6, % 6.01% 2.58% 7.54% 0.23% 0.09% 21 Houston (IAH) 21, % 7.95% 3.67% 8.35% 0.92% 0.10% 20 Las Vegas (LAS) 14, % 8.76% 3.48% 7.49% 0.39% 0.07% 14 Los Angeles (LAX) 23, % 7.28% 3.34% 6.83% 0.60% 0.09% 22 Miami (MIA) 13, % 7.71% 3.85% 8.54% 0.44% 0.12% 7 Minneapolis (MSP) 17, % 5.56% 2.75% 6.34% 0.61% 0.21% 6 Montreal (YUL) 8, % 6.38% 2.92% 5.35% 1.24% 0.09% 25 New York (LGA) 16, % 6.63% 4.06% 10.16% 3.52% 0.11% 30 New York (JFK) 16, % 9.20% 4.86% 11.27% 0.97% 0.06% 35 Newark (EWR) 17, % 10.25% 6.30% 15.11% 2.69% 0.21% 13 Orlando (MCO) 11, % 6.66% 3.27% 6.79% 0.20% 0.16% 26 Philadelphia (PHL) 17, % 7.50% 4.53% 10.23% 2.18% 0.07% 9 Phoenix (PHX) 16, % 7.53% 2.62% 5.11% 0.32% 0.13% 4 Portland (PDX) 6, % 4.91% 2.21% 4.34% 0.61% 0.17% 27 Saint Louis (STL) 7, % 9.88% 4.61% 8.75% 1.19% 0.28% 2 Salt Lake City (SLC) 9, % 4.21% 1.88% 3.92% 0.25% 0.18% 10 San Diego (SAN) 7, % 6.66% 2.75% 5.97% 0.72% 0.29% 24 San Francisco (SFO) 16, % 6.94% 3.90% 9.90% 0.94% 0.15% 3 Seattle (SEA) 13, % 5.31% 2.24% 3.72% 0.43% 0.14% 16 Toronto (YYZ) 17, % 6.93% 3.39% 7.35% 1.60% 0.17% 1 Vancouver (YVR) 9, % 4.36% 1.70% 2.35% 0.23% 0.08% 15 Washington (DCA) 13, % 6.40% 2.98% 8.40% 1.74% 0.15% 28 Washington (IAD) 12, % 8.17% 4.05% 11.25% 1.68% 0.12% Aggregate 543, % 7.67% 3.75% 8.54% 1.17% 0.14% 18

19 North American Airports On- Jme Departures, May 2013 Atlanta (ATL) BalJmore (BWI) Boston (BOS) Calgary (YYC) CharloTe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaTle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 81.72% 74.08% 81.85% 87.01% 84.76% 72.34% 71.06% 81.73% 72.76% 75.75% 83.30% 79.46% 83.76% 79.84% 80.07% 82.42% 79.80% 85.00% 85.06% 79.06% 74.59% 68.16% 83.12% 77.66% 84.64% 88.38% 76.60% 89.85% 84.53% 79.16% 88.62% 82.10% 91.41% 82.16% 76.32% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 19

20 North American Airports DeparJng Flight CancellaJons, May 2013 Atlanta (ATL) BalJmore (BWI) Boston (BOS) Calgary (YYC) CharloTe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaTle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 0.39% 0.64% 1.59% 0.30% 0.82% 0.41% 1.36% 2.12% 0.73% 0.91% 0.23% 0.50% 0.92% 0.39% 0.60% 0.44% 0.61% 1.24% 0.97% 0.20% 2.18% 0.32% 0.61% 1.19% 0.25% 0.72% 0.94% 0.43% 1.60% 0.23% 1.74% 1.68% 2.64% 2.69% 3.52% 0.00% 0.50% 1.00% 1.50% 2.00% 2.50% 3.00% 3.50% 4.00% 20

21 North American Airports On- Jme and Delayed Departures, May 2013 Atlanta (ATL) BalJmore (BWI) Boston (BOS) Calgary (YYC) CharloTe (CLT) Chicago (ORD) Chicago (MDW) Cleveland (CLE) Dallas (DFW) Denver (DEN) Detroit (DTW) Fort Lauderdale (FLL) Honolulu (HNL) Houston (IAH) Las Vegas (LAS) Los Angeles (LAX) Miami (MIA) Minneapolis (MSP) Montreal (YUL) New York (LGA) New York (JFK) Newark (EWR) Orlando (MCO) Philadelphia (PHL) Phoenix (PHX) Portland (PDX) Saint Louis (STL) Salt Lake City (SLC) San Diego (SAN) San Francisco (SFO) SeaTle (SEA) Toronto (YYZ) Vancouver (YVR) Washington (DCA) Washington (IAD) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 21

22 European Region Summary of Monthly Results A mix of major and regional European airlines turned in really strong performances in May. (NT) Binter Canarias again took the top spot delivering 98.25% of its flights on Jme. Notably, 17 of the 50 airlines we evaluated had over 90% of their flights to the gate on Jme. The OTP for the group was 85.09%. CancellaJons for the group were 1.11%. (WF) Widerøe s had the highest percentage of cancellajons at 15.64%. (OSL) Oslo took Europe s top spot with a 89.33% on- Jme departure performance in May. The average on- Jme departure performance for the group was 76.24%, down slightly from April s 77.38%. CancellaJons for the group were.80%, down from April s 1.15%. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at a glance metrics. Note: The arrival status coverage threshold for the European Airlines group was set at 80%. For the European Airport group the departure status threshold was also set to 70%. For both groups the coverage was typically well above 90%. 22

23 European Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 12 (A3) Aegean Airlines 3, % 4.81% 1.32% 2.30% 0.40% 0.00% 41 (RE) Aer Arann Express 1, % 10.37% 3.14% 5.79% 0.17% 0.00% 34 (EI) Aer Lingus 6, % 9.41% 3.10% 3.16% 0.62% 0.00% 30 (SU) Aeroflot 12, % 6.13% 2.86% 5.04% 0.55% 0.00% 17 (BT) airbaltic 3, % 7.61% 1.59% 0.78% 0.89% 0.00% 31 (AB) Air Berlin 18, % 8.37% 2.81% 3.26% 0.90% 0.00% 21 (UX) Air Europa 3, % 6.30% 1.95% 2.47% 0.03% 0.00% 38 (AF) Air France 31, % 10.89% 3.36% 2.51% 0.26% 0.00% 50 (YW) Air Nostrum 6, % 20.30% 8.97% 12.94% 0.43% 0.00% 25 (CT) Air One CityLiner 3, % 7.02% 2.31% 1.79% 3.18% 0.22% 45 (AZ) Alitalia 13, % 12.70% 5.66% 4.14% 0.55% 0.00% 22 (IQ) Augsburg Airways 2, % 7.23% 1.64% 2.00% 5.45% 0.00% 10 (CJ) BA CityFlyer 1, % 4.02% 1.09% 1.90% 1.02% 0.00% 1 (NT) Binter Canarias % 1.17% 0.00% 0.58% 0.00% 0.00% 4 (KF) Blue1 1, % 4.56% 0.61% 0.33% 1.10% 0.00% 20 (DB) Brit Air 1, % 7.38% 2.12% 1.15% 0.30% 0.01% 47 (BA) British Airways 24, % 13.49% 5.12% 6.06% 1.07% 0.00% 42 (SN) Brussels Airlines 4, % 11.21% 4.35% 4.98% 0.68% 0.01% 14 (WX) Cityjet % 5.70% 1.68% 1.79% 0.44% 0.02% 46 (OU) Croatia Airlines 2, % 11.38% 4.26% 8.71% 6.97% 0.00% 16 (U2) EasyJet 23, % 5.22% 1.82% 2.52% 0.57% 0.00% 36 (K2) EuroLot 1, % 9.47% 3.41% 3.57% 0.81% 0.00% 39 (EW) Eurowings 4, % 10.36% 3.85% 3.57% 1.42% 0.00% 5 (AY) Finnair 3, % 3.56% 1.08% 1.53% 0.16% 0.00% 27 (4U) Germanwings 3, % 7.31% 2.59% 2.64% 0.43% 0.00% 28 (IB) Iberia 6, % 7.84% 3.38% 2.66% 0.34% 0.00% 48 (FI) Icelandair 1, % 17.05% 4.14% 7.12% 0.08% 0.00% 7 (WA) KLM Cityhopper 8, % 4.50% 1.27% 1.12% 0.36% 0.00% 18 (KL) KLM 11, % 6.27% 1.89% 2.19% 0.13% 0.00% 24 (LOG) Loganair Ltd. 2, % 3.52% 2.03% 5.43% 1.54% 0.00% 29 (LO) LOT - Polish Airlines 4, % 6.80% 3.03% 4.11% 0.46% 0.02% 26 (CL) Lufthansa Cityline 11, % 7.77% 2.42% 2.05% 1.35% 0.01% 32 (LH) Lufthansa 34, % 9.63% 2.58% 2.47% 0.61% 0.00% 3 (TF) Malmo Aviation 1, % 3.26% 0.51% 0.00% 0.36% 0.00% 2 (ZN) NAYSA 2, % 2.40% 0.41% 0.44% 0.11% 0.00% 8 (DY) Norwegian Air Shuttle 12, % 4.22% 1.20% 1.68% 0.45% 0.00% 15 (OA) Olympic Air 3, % 5.46% 1.04% 2.93% 1.33% 0.00% 6 (YS) Régional 1, % 4.56% 0.98% 0.84% 0.70% 0.01% 9 (FV) Rossiya 3, % 3.31% 1.17% 2.67% 0.19% 0.00% 13 (S7) S7 Airlines 4, % 4.68% 1.50% 2.60% 0.49% 0.14% 19 (SK) SAS 21, % 6.87% 1.83% 1.91% 0.73% 0.00% 37 (LX) SWISS 11, % 11.34% 3.00% 2.27% 0.84% 0.02% 43 (TP) TAP - Air Portugal 5, % 12.00% 4.78% 4.25% 0.57% 0.00% 44 (UN) Transaero 4, % 9.31% 4.13% 7.69% 1.01% 0.02% 33 (HV) Transavia 2, % 7.63% 3.07% 4.76% 0.03% 0.01% 35 (TK) Turkish Airlines 24, % 9.78% 3.17% 3.15% 0.15% 0.00% 23 (VO) Tyrolean Airways 11, % 6.92% 1.61% 2.41% 0.49% 0.01% 49 (UT) UTair Aviation 5, % 11.27% 5.35% 13.84% 4.98% 0.00% 40 (VY) Vueling Airlines 11, % 10.73% 3.93% 4.32% 0.03% 0.00% 11 (WF) Widerøe's 10, % 4.41% 1.48% 2.10% 15.64% 0.00% Aggregate 400, % 8.62% 2.91% 3.37% 1.11% 0.01% 23

24 European Airlines On- Jme Arrivals, May 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbaljc (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriJsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaJa Airlines (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Lurhansa Cityline (LH) Lurhansa (TF) Malmo AviaJon (ZN) NAYSA (DY) Norwegian Air ShuTle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaJon (VY) Vueling Airlines (WF) Widerøe's 57.80% 91.58% 80.69% 84.32% 85.97% 90.01% 85.54% 89.28% 83.23% 88.88% 77.50% 89.14% 92.78% 98.25% 94.49% 89.36% 75.32% 79.44% 90.84% 75.66% 90.42% 83.54% 82.22% 93.83% 87.46% 86.12% 71.69% 93.11% 89.63% 89.01% 86.07% 87.75% 85.32% 96.23% 96.75% 92.90% 90.57% 93.61% 92.85% 91.23% 89.36% 83.39% 78.98% 78.85% 84.54% 83.89% 89.06% 69.54% 80.87% 92.01% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 24

25 European Airlines Flight CancellaJons, May 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbaljc (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriJsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaJa Airlines (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Lurhansa Cityline (LH) Lurhansa (TF) Malmo AviaJon (ZN) NAYSA (DY) Norwegian Air ShuTle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaJon (VY) Vueling Airlines (WF) Widerøe's 0.40% 0.17% 0.62% 0.55% 0.89% 0.90% 0.03% 0.26% 0.43% 0.55% 1.02% 0.00% 1.10% 0.30% 1.07% 0.68% 0.44% 0.57% 0.81% 1.42% 0.16% 0.43% 0.34% 0.08% 0.36% 0.13% 1.54% 0.46% 1.35% 0.61% 0.36% 0.11% 0.45% 1.33% 0.70% 0.19% 0.49% 0.73% 0.84% 0.57% 1.01% 0.03% 0.15% 0.49% 0.03% 3.18% 5.45% 4.98% 6.97% 15.64% 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% 14.00% 16.00% 18.00% 25

26 European Airlines On- Jme and Delayed Flights, May 2013 (A3) Aegean Airlines (RE) Aer Arann Express (EI) Aer Lingus (SU) Aeroflot (BT) airbaljc (AB) Air Berlin (UX) Air Europa (AF) Air France (YW) Air Nostrum (CT) Air One CityLiner (AZ) Alitalia (IQ) Augsburg Airways (CJ) BA CityFlyer (NT) Binter Canarias (KF) Blue1 (DB) Brit Air (BA) BriJsh Airways (SN) Brussels Airlines (WX) Cityjet (OU) CroaJa Airlines (U2) EasyJet (K2) EuroLot (EW) Eurowings (AY) Finnair (4U) Germanwings (IB) Iberia (FI) Icelandair (WA) KLM Cityhopper (KL) KLM (LOG) Loganair Ltd. (LO) LOT - Polish Airlines (CL) Lurhansa Cityline (LH) Lurhansa (TF) Malmo AviaJon (ZN) NAYSA (DY) Norwegian Air ShuTle (OA) Olympic Air (YS) Régional (FV) Rossiya (S7) S7 Airlines (SK) SAS (LX) SWISS (TP) TAP - Air Portugal (UN) Transaero (HV) Transavia (TK) Turkish Airlines (VO) Tyrolean Airways (UT) UTair AviaJon (VY) Vueling Airlines (WF) Widerøe's 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 26

27 European Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 12 Amsterdam (AMS) 16, % 9.88% 2.76% 2.75% 0.37% 0.03% 4 Athens (ATH) 5, % 7.55% 2.08% 3.29% 0.75% 0.03% 15 Barcelona (BCN) 11, % 9.05% 3.47% 3.99% 0.23% 0.01% 8 Berlin (TXL) 6, % 8.30% 2.69% 3.11% 0.51% 0.02% 23 Birmingham (BHX) 3, % 11.31% 3.98% 5.44% 0.56% 0.01% 20 Brussels (BRU) 7, % 10.34% 3.78% 5.13% 1.70% 0.01% 9 Copenhagen (CPH) 7, % 9.09% 2.38% 2.83% 1.27% 0.02% 17 Dusseldorf (DUS) 7, % 10.83% 3.72% 3.99% 1.30% 0.02% 14 Frankfurt (FRA) 17, % 10.39% 2.61% 3.51% 0.78% 0.09% 5 Geneva (GVA) 5, % 8.20% 2.55% 2.43% 0.80% 0.01% 10 Hamburg (HAM) 4, % 9.14% 2.64% 2.74% 0.98% 0.00% 11 Helsinki (HEL) 6, % 11.54% 1.99% 1.79% 0.30% 0.01% 2 Istanbul (SAW) 2, % 6.87% 1.95% 2.26% 0.03% 0.02% 34 Istanbul (IST) 15, % 39.34% 10.80% 5.88% 0.22% 0.00% 33 Lisbon (LIS) 5, % 28.52% 10.10% 8.42% 0.52% 0.01% 21 London (LHR) 18, % 10.44% 3.73% 5.16% 1.04% 0.00% 27 London (LGW) 10, % 18.40% 5.42% 5.56% 0.17% 0.03% 25 Lyon (LYS) 4, % 19.65% 4.03% 1.42% 0.25% 0.05% 16 Madrid (MAD) 12, % 9.63% 3.78% 4.33% 0.19% 0.00% 32 Manchester (MAN) 6, % 31.39% 8.50% 7.13% 0.33% 0.01% 28 Moscow (DME) 8, % 18.26% 5.29% 8.47% 3.09% 0.00% 31 Moscow (SVO) 6, % 31.56% 5.19% 8.30% 1.32% 0.00% 35 Moscow (VKO) 4, % 29.17% 11.75% 19.43% 6.04% 0.00% 3 Munich (MUC) 13, % 8.13% 2.13% 2.59% 1.21% 0.00% 1 Oslo (OSL) 9, % 6.59% 1.99% 2.08% 1.62% 0.00% 19 Palma Mallorca (PMI) 6, % 9.92% 3.79% 5.14% 0.12% 0.02% 26 Paris (CDG) 18, % 17.31% 5.15% 3.75% 0.26% 0.00% 30 Paris (ORY) 9, % 22.45% 7.27% 6.23% 0.48% 0.03% 6 Prague (PRG) 3, % 9.48% 2.15% 2.03% 0.85% 0.00% 29 Rome (FCO) 12, % 19.94% 7.53% 6.13% 0.68% 0.00% 24 Stockholm (ARN) 8, % 17.50% 2.56% 1.34% 0.62% 0.00% 7 Toulouse (TLS) 2, % 8.88% 2.48% 2.72% 0.50% 0.00% 13 Vienna (VIE) 8, % 9.96% 2.71% 3.09% 0.58% 0.00% 22 Warsaw (WAW) 4, % 10.91% 4.13% 5.10% 0.37% 0.00% 18 Zurich (ZRH) 8, % 12.81% 3.30% 2.52% 0.73% 0.00% Aggregate 300, % 14.93% 4.39% 4.43% 0.80% 0.02% 27

28 European Airports On- Jme Departures, May 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (SVO) Moscow (VKO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 43.97% 52.94% 52.97% 54.95% 39.63% 84.59% 87.08% 83.40% 85.91% 79.27% 80.70% 85.68% 81.47% 83.48% 86.82% 85.47% 84.68% 88.93% 80.64% 70.61% 74.91% 82.25% 67.98% 87.15% 89.33% 81.15% 73.76% 64.05% 86.35% 66.39% 78.58% 85.92% 84.24% 79.86% 81.36% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 28

29 European Airports DeparJng Flight CancellaJons, May 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (SVO) Moscow (VKO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 0.37% 0.75% 0.23% 0.51% 0.56% 1.70% 1.27% 1.30% 0.78% 0.80% 0.98% 0.30% 0.03% 0.22% 0.52% 1.04% 0.17% 0.25% 0.19% 0.33% 3.09% 1.32% 1.21% 1.62% 0.12% 0.26% 0.48% 0.85% 0.68% 0.62% 0.50% 0.58% 0.37% 0.73% 6.04% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 29

30 European Airports On- Jme and Delayed Departures, May 2013 Amsterdam (AMS) Athens (ATH) Barcelona (BCN) Berlin (TXL) Birmingham (BHX) Brussels (BRU) Copenhagen (CPH) Dusseldorf (DUS) Frankfurt (FRA) Geneva (GVA) Hamburg (HAM) Helsinki (HEL) Istanbul (SAW) Istanbul (IST) Lisbon (LIS) London (LHR) London (LGW) Lyon (LYS) Madrid (MAD) Manchester (MAN) Moscow (DME) Moscow (SVO) Moscow (VKO) Munich (MUC) Oslo (OSL) Palma Mallorca (PMI) Paris (CDG) Paris (ORY) Prague (PRG) Rome (FCO) Stockholm (ARN) Toulouse (TLS) Vienna (VIE) Warsaw (WAW) Zurich (ZRH) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 30

31 Asian Region Summary of Monthly Results All of the top ten Asian airlines delivered greater than 90% of their flights to the gate on Jme in May. The average on- Jme performance rajng among the 41 Asian airlines we analyzed was 72.39%, up from April s 69.83%. CancellaJons for the group were 2.02% up from 1.47%. (ITM) Osaka InternaJonal Airport leads Asian airports with 97.40% on- Jme departure performance in May. Eight of the top ten airports had on- Jme departure performance rates that exceeded 90%. The average on- Jme departure performance for the group was 57.61% up slightly from 57.40% in April. CancellaJons for the group were at 2.32% up from 1.63% the previous month. Review in- depth charts of on- Jme performance within the following secjon or see Top 10 lists for at a glance metrics. Note: The arrival status coverage threshold for the Asian Airlines group was set at 80%. For the Asian Airport group the departure status threshold was also set to 65%. For both groups the coverage was typically well above 80%. 31

32 Asian Airlines On- Jme Arrival, Delay and CancellaJon Data, May 2013 Rank Airline Sample Size On-time Late Very Late (15-29 min) (30-44 min) Excessive (45+ min) Cancelled Diverted 7 (BX) Air Busan 2, % 3.72% 1.13% 1.91% 1.26% 0.33% 33 (CA) Air China 31, % 12.98% 8.07% 16.75% 2.88% 0.42% 24 (AI) Air India 11, % 13.54% 6.37% 9.37% 1.21% 0.16% 19 (AK) Airasia 12, % 11.88% 3.99% 4.16% 0.03% 0.00% 4 (HD) Hokkaido 3, % 3.27% 1.34% 0.90% 0.00% 0.40% 9 (NH) ANA 19, % 6.39% 1.40% 0.92% 0.06% 0.00% 6 (EH) ANA Wings 7, % 4.40% 0.88% 0.76% 0.05% 0.00% 18 (OZ) Asiana 9, % 11.24% 4.11% 4.00% 0.47% 0.22% 20 (PG) Bangkok Airways 4, % 9.28% 4.40% 7.23% 0.07% 0.00% 25 (JD) Beijing Capital 5, % 11.58% 6.94% 11.37% 0.53% 0.00% 27 (CX) Cathay Pacific 8, % 13.19% 6.87% 10.75% 0.99% 0.00% 38 (CI) China Airlines 5, % 20.27% 12.83% 14.99% 0.33% 0.02% 32 (MU) China Eastern 46, % 13.32% 7.28% 15.38% 4.74% 0.17% 30 (CZ) China Southern 45, % 12.10% 7.09% 15.55% 4.06% 0.00% 41 (KN) China United 3, % 15.01% 11.03% 41.66% 1.79% 0.24% 39 (PN) China West Air 1, % 17.34% 10.58% 24.10% 1.14% 0.00% 34 (BR) EVA Airways 4, % 16.97% 9.08% 12.84% 1.69% 0.01% 23 (G8) GoAir 3, % 15.35% 6.19% 4.48% 0.41% 0.33% 35 (HU) Hainan Airlines 15, % 13.83% 8.09% 18.41% 1.15% 0.00% 31 (KA) Hong Kong Dragon 4, % 14.25% 7.57% 13.81% 1.37% 0.00% 10 (6E) IndiGo 11, % 6.44% 2.08% 1.38% 0.03% 0.03% 1 (XM1) J-Air 4, % 2.03% 0.30% 0.39% 0.49% 0.14% 8 (JC) JAL Express 6, % 7.07% 0.94% 0.38% 0.33% 0.00% 5 (3X) Japan Air Commuter 4, % 3.93% 0.95% 0.91% 1.89% 0.02% 11 (JL) Japan Airlines 10, % 7.90% 1.47% 0.79% 0.11% 0.17% 3 (NU) Japan Transocean 2, % 3.43% 0.70% 0.40% 0.53% 0.04% 16 (9W) Jet Airways 8, % 8.62% 3.36% 3.37% 0.17% 0.00% 14 (S2) JetKonnect 3, % 9.15% 2.78% 2.78% 0.70% 0.00% 17 (KE) Korean Air Lines 13, % 10.03% 3.32% 3.02% 0.49% 0.00% 29 (8L) Lucky Air Co 3, % 11.11% 5.62% 16.04% 2.40% 0.00% 22 (MH) Malaysia Airlines 14, % 13.77% 4.94% 6.63% 2.46% 0.00% 28 (PR) Philippine Airlines 2, % 14.26% 7.56% 9.58% 0.27% 0.31% 26 (QZ) Indonesia AirAsia 4, % 15.02% 6.85% 8.24% 0.19% 0.00% 36 (FM) Shanghai Airlines 8, % 15.24% 8.52% 18.13% 5.74% 0.66% 13 (SQ) Singapore Airlines 7, % 8.93% 2.52% 2.78% 2.18% 0.00% 12 (BC) Skymark Airlines 4, % 9.88% 2.37% 1.14% 0.76% 0.00% 21 (SG) SpiceJet 3, % 10.07% 3.79% 7.82% 0.76% 0.00% 2 (FD) Thai AirAsia 5, % 2.70% 0.57% 0.66% 0.04% 0.00% 15 (TG) Thai Airways 8, % 10.05% 2.75% 2.28% 0.12% 0.00% 37 (GS) Tianjin Airlines 10, % 17.10% 8.08% 20.22% 3.79% 0.00% 40 (MF) Xiamen 13, % 15.81% 11.38% 30.72% 3.70% 0.21% Aggregate 399, % 11.39% 5.56% 10.50% 2.02% 0.15% 32

33 Asian Airlines On- Jme Arrivals, May 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 31.63% 41.86% 47.77% 51.89% 62.04% 70.72% 79.96% 63.70% 64.83% 61.11% 59.26% 64.37% 57.78% 54.43% 69.96% 68.94% 73.97% 66.91% 74.66% 68.60% 69.90% 80.65% 79.09% 93.24% 94.48% 91.29% 93.96% 90.09% 97.24% 91.58% 94.04% 89.82% 95.47% 84.65% 85.29% 83.63% 85.77% 86.62% 78.33% 84.91% 96.08% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 33

34 Asian Airlines Flight CancellaJons, May 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 1.26% 1.21% 0.03% 0.00% 0.06% 0.05% 0.47% 0.07% 0.53% 0.99% 0.33% 0.41% 0.03% 0.49% 0.33% 0.11% 0.53% 0.17% 0.70% 0.49% 0.27% 0.19% 0.04% 0.12% 2.88% 0.76% 0.76% 1.14% 1.15% 1.37% 1.79% 1.69% 1.89% 2.40% 2.46% 2.18% 3.79% 3.70% 4.06% 4.74% 5.74% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00% 34

35 Asian Airlines On- Jme and Delayed Flights, May 2013 (BX) Air Busan (CA) Air China (AI) Air India (AK) Airasia (HD) Hokkaido (NH) ANA (EH) ANA Wings (OZ) Asiana (PG) Bangkok Airways (JD) Beijing Capital (CX) Cathay Pacific (CI) China Airlines (MU) China Eastern (CZ) China Southern (KN) China United (PN) China West Air (BR) EVA Airways (G8) GoAir (HU) Hainan Airlines (KA) Hong Kong Dragon (6E) IndiGo (XM1) J- Air (JC) JAL Express (3X) Japan Air Commuter (JL) Japan Airlines (NU) Japan Transocean (9W) Jet Airways (S2) JetKonnect (KE) Korean Air Lines (8L) Lucky Air Co (MH) Malaysia Airlines (PR) Philippine Airlines (QZ) Indonesia AirAsia (FM) Shanghai Airlines (SQ) Singapore Airlines (BC) Skymark Airlines (SG) SpiceJet (FD) Thai AirAsia (TG) Thai Airways (GS) Tianjin Airlines (MF) Xiamen 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 35

36 Asian Airports On- Jme Departure, Delay and CancellaJon Data, May 2013 Rank Airport Sample Size On-time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Cancelled Diverted 34 Beijing (PEK) 22, % 29.09% 18.27% 26.57% 2.78% 0.33% 22 Changsha (CSX) 5, % 20.06% 11.04% 22.75% 2.81% 0.02% 30 Chengdu (CTU) 9, % 26.47% 14.75% 25.45% 2.86% 0.33% 24 Chongqing (CKG) 7, % 22.38% 10.87% 23.87% 4.05% 0.28% 16 Dalian (DLC) 4, % 15.96% 8.52% 19.21% 5.33% 0.01% 9 Delhi (DEL) 11, % 4.77% 2.36% 4.48% 0.26% 0.00% 3 Fukuoka (FUK) 5, % 4.79% 0.76% 0.62% 0.31% 0.29% 33 Guangzhou (CAN) 13, % 29.64% 15.05% 29.04% 3.33% 0.01% 20 Haikou (HAK) 3, % 20.45% 11.36% 21.22% 2.58% 0.48% 32 Hangzhou (HGH) 7, % 22.51% 14.40% 33.92% 3.82% 0.38% 15 Hong Kong (HKG) 12, % 13.97% 6.70% 12.11% 1.44% 0.28% 10 Jeju (CJU) 4, % 6.06% 2.85% 4.06% 1.24% 0.27% 21 Kunming (KMG) 10, % 25.65% 10.34% 17.38% 4.98% 0.00% 2 Nagoya (NGO) 3, % 2.84% 0.82% 1.38% 0.22% 0.32% 29 Nanking (NKG) 4, % 18.48% 12.14% 33.79% 3.04% 0.00% 7 Okinawa (OKA) 3, % 5.12% 1.35% 1.33% 0.24% 0.34% 1 Osaka (ITM) 5, % 1.79% 0.39% 0.37% 0.22% 0.00% 6 Osaka (KIX) 4, % 3.78% 1.70% 1.92% 0.31% 0.19% 17 Qingdao (TAO) 5, % 18.76% 8.79% 17.36% 2.23% 0.00% 23 Sanya (SYX) 2, % 17.75% 10.92% 25.89% 1.72% 0.05% 5 Sapporo (CTS) 6, % 4.48% 0.97% 0.86% 0.61% 0.00% 12 Seoul (GMP) 5, % 12.71% 2.23% 2.85% 0.96% 0.25% 13 Seoul (ICN) 10, % 14.99% 3.85% 4.77% 0.22% 0.00% 28 Shanghai (PVG) 12, % 27.59% 13.39% 23.00% 3.45% 0.27% 31 Shanghai (SHA) 9, % 26.44% 15.02% 27.41% 4.71% 0.30% 35 Shenzhen (SZX) 9, % 22.64% 13.34% 38.14% 4.84% 0.38% 11 Singapore (SIN) 7, % 8.97% 3.26% 3.03% 4.68% 0.69% 14 Taipei (TPE) 7, % 13.41% 6.28% 8.80% 1.55% 0.00% 4 Tokyo (HND) 18, % 4.57% 1.04% 0.55% 0.05% 0.38% 8 Tokyo (NRT) 8, % 4.52% 1.87% 2.24% 0.68% 0.00% 19 Urumqi (URC) 5, % 27.03% 9.56% 13.26% 2.59% 0.26% 18 Wuhan (WUH) 5, % 18.36% 9.30% 19.35% 2.33% 0.00% 27 Xiamen (XMN) 6, % 17.12% 11.99% 34.51% 2.87% 0.00% 25 Xian (XIY) 9, % 28.14% 11.38% 17.67% 2.62% 0.55% 26 Zhengzhou (CGO) 4, % 19.01% 12.22% 28.02% 2.61% 0.47% Aggregate 274, % 17.33% 8.70% 16.16% 2.32% 0.20% 36

37 Asian Airports On- Jme Departures, May 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 25.75% 45.91% 33.05% 42.56% 56.05% 25.94% 46.43% 28.83% 46.34% 34.89% 54.71% 44.96% 35.74% 30.65% 25.61% 49.85% 52.73% 36.19% 42.42% 40.37% 88.39% 93.83% 67.21% 87.02% 94.97% 92.21% 97.40% 92.59% 93.69% 82.20% 76.39% 84.74% 71.51% 93.82% 91.37% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 37

38 Asian Airports DeparJng Flight CancellaJons, May 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 2.78% 2.81% 2.86% 4.05% 0.26% 0.31% 3.33% 2.58% 3.82% 1.44% 1.24% 0.22% 3.04% 0.24% 0.22% 0.31% 2.23% 1.72% 0.61% 0.96% 0.22% 3.45% 1.55% 0.05% 0.68% 2.59% 2.33% 2.87% 2.62% 2.61% 5.33% 4.98% 4.71% 4.84% 4.68% 0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 38

39 Asian Airports On- Jme and Delayed Departures, May 2013 Beijing (PEK) Changsha (CSX) Chengdu (CTU) Chongqing (CKG) Dalian (DLC) Delhi (DEL) Fukuoka (FUK) Guangzhou (CAN) Haikou (HAK) Hangzhou (HGH) Hong Kong (HKG) Jeju (CJU) Kunming (KMG) Nagoya (NGO) Nanking (NKG) Okinawa (OKA) Osaka (ITM) Osaka (KIX) Qingdao (TAO) Sanya (SYX) Sapporo (CTS) Seoul (GMP) Seoul (ICN) Shanghai (PVG) Shanghai (SHA) Shenzhen (SZX) Singapore (SIN) Taipei (TPE) Tokyo (HND) Tokyo (NRT) Urumqi (URC) Wuhan (WUH) Xiamen (XMN) Xian (XIY) Zhengzhou (CGO) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% On- Time Late (15-29 min) Very Late (30-44 min) Excessive (45+ min) Diverted 39