Remedy awarded (complaints decided in qtr)

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1 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Air Canada/Canada Rouge CDRL , % Air China CDRL % Air France CDRL , % Air India CDRL , % Air Mauritius CDRL % Asiana Airlines CDRL % Cityjet CDRL % Delta Air Lines CDRL % EgyptAir CDRL % Flybe CDRL , % Garuda Indonesia CDRL KLM CDRL , % Norwegian CDRL , % Royal Brunei Airlines CDRL % Ryanair CDRL , % SkyWork Airlines CDRL Small Planet Airlines CDRL ,278 1, % South African Airways CDRL % TAP Portugal CDRL , % Turkish Airlines CDRL , % Virgin Atlantic CDRL , % Wizz Air CDRL , % British Airways CEDR , % Easyjet CEDR , %

2 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Gatwick CEDR Heathrow CEDR % Manchester CEDR % Stansted CEDR % Thomas Cook CEDR , % TUI CEDR ,480 1,027 84% Aegean Airlines PACT Aer Lingus PACT % Air Algerie PACT % Air Arabia PACT % Air Europa PACT % Air Moldova PACT Air Transat PACT % Alba Star PACT % Alitalia PACT % American Airlines PACT % Arkia PACT % ASL Airlines PACT % Atlas Global PACT % Aurigny Air Services PACT % Avianca Colombia PACT % BH Air PACT % Biman Bangladesh Airlines PACT % Blue Air PACT % Blue Islands PACT %

3 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers BMI PACT % BMI Regional PACT % Brussels Airlines PACT % Bulgaria Air PACT % Cathay Pacific Airways PACT % China Southern PACT % Cobalt Aero PACT % Croatia Airlines PACT % Delta Airlines PACT % Eastern Airways PACT % Easyjet Switzerland PACT % Edelweiss Air PACT % El Al PACT % Emirates PACT % Enter Air PACT % Ethiopian Airlines PACT % Etihad Airways PACT % Eva Air PACT Finnair PACT % Freebird Airlines PACT % Gulf Air PACT % Helvetic Airways PACT % Iberia PACT % Icelandair PACT % Iran Air PACT %

4 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Jet Airways PACT % Jet2 PACT % Korean Air PACT % Kuwait Airways PACT % TAM Linhas Aereas PACT % Loganair PACT % LOT Polish Airlines PACT % Lufthansa PACT % Monarch PACT % Olympic PACT % Oman Air PACT % Pakistan Intl Airlines PACT % Pegasus Airlines PACT % Philippine Airlines PACT % Primera Air PACT % Qantas PACT % Qatar Airways PACT % Royal Jordanian PACT SAS PACT % Saudi Arabian Airlines PACT % Singapore Airlines PACT % Srilankan Airlines PACT % Stobart Air PACT % Swiss Airlines PACT % TAM Linhas Aereas PACT %

5 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Tarom PACT % Thai Airways International PACT % Tunisair PACT % Ukraine International Airlines PACT % United Airlines PACT % Vietnam Airlines PACT % Volotea PACT % Vueling PACT % Westjet PACT WOWAir PACT % Totals CDRL , % Totals CEDR ,250, % Totals PACT %

Number of complaints decided where a financial remedy awarded. Number of complaints received others

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