TravelWise Travel wisely. Travel safely.

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1 TravelWise Travel wisely. Travel safely. The (CATSR), at George Mason University (GMU), conducts analysis of the performance of the air transportation system for the DOT, FAA, NASA, airlines, and aviation equipment vendors. Our analysis has shown that the air transportation system has undergone an operational paradigm shift. (1) There is now significant statistical variation between routes (i.e. airport pairs) serving the same metropolitan areas in excess of the statistical differences in performance between airlines on a give route (i.e. airport pair). (2) The probabilities of delays and cancelled flights (and their associated costs to passengers) on some congested routes now contribute a significant percentage of the overall passenger trip costs. Consumers of airline travel are not provided this information by government consumer information or by the service providers (e.g. airlines, airports, travel websites). We believe this is a business opportunity. (1) Projected Total Trip Cost Technology Method for comparing different flights that takes into account choice of airport and it s costs (e.g. mass transit or parking costs), probability of flight delays and delays due to cancelled flights and their costs, etc. (2) Annual Airline Passenger Trip Report (2005) Analysis of the trip times for airline passengers by airport. Passenger trip times include delays from delayed flights as well as delays accrued due to cancelled flights. In 2005, the percentage of passengers delayed more than 45 minutes ranged from 65.6% to 98.9% 1

2 Projected Total Trip Cost Technology PROBLEM STATEMENT: Airline passengers must make complex decisions in the absence objective and comprehensive information and without the assistance of tools. Airline passengers are faced with a myriad of decisions in purchasing an airline ticket. Internet reservation systems allow passengers to choose: (1) airline, (2) departure and arrival times (3) airfare restrictions (4) seats (5) routes (e.g. non-stop or connecting) (6) departure and arrival airports (for metropolitan areas serviced by more than one airport) (7) ground transportation options at departure and arrival airports. Passengers make these complex and inter-related decisions in the absence of objective and comprehensive information. Furthermore these websites do not provide the consumer with an appropriate level of tools to make safe and wise decisions. This level of complexity is compounded when passengers must be re-booked due to a flight cancellation or predicted excessive delay. SOLUTION: Information and automation to enable passengers to choose wisely. TravelWise is designed to provide the airline consumer with a web-based tool that enables to the consumer to choose wisely in the presence of: (i) (ii) processes that exhibit large uncertainty (e.g. TSA queue times, flight cancellations or delays) complex and inter-related decisions The tool is explicitly designed to provide the consumer with comprehensive information about the trade-off between flights including access to local airports, check-in and security wait times and probability of trip delays due to delayed or canceled flights, available seats preferences, baggage options. UNDERLYING TECHOLOGY: Projected Total Trip Cost (PT 2 C) 2

3 For each flight option, TravelWise computes the Projected Total Trip Cost of the flight. Comparison of Projected Flight Costs determines the best consumer value given all passenger costs and preferences. The Projected Flight Cost includes departure local transportation costs (e.g. taxi, or airport parking), ticketing and baggage check-in delays, security delays, on-time flight performance, baggage dispersion, and local transportation costs and access to desired destination. For example, comparison of flights between Washington, D.C. and Chicago metropolitan areas is as follows: Flight XXX Airline1 Dep IAD 8:50am - Arr ORD at 9:50am Projected Total Trip Cost $286 Flight YYY Airline 2 Dep IAD 9:00am Arr MDW at 9:55am Projected Total Trip Cost $210 Flight ZZZ Airline 2 Dep BWI 8:05am Arr MDW at 9:05am Projected Total Trip Cost $165 3

4 TravelWise Annual Airline Passenger Trip Report (2005) July 2006 Prepared By: (CATSR) George Mason University 4

5 Objective: The TravelWise annual Airline Passenger Trip Report (APTR) provides statistics about the performance of the air transportation system from the point of view of the passenger. Specifically, the APR reports the on-time performance for passenger trips. This includes trip delays experienced by passengers due to cancelled flights as well as delays accrued by delayed flights. Background: The purpose of the air transportation system is to haul passengers and cargo in a cost, safety and reliably competitive manner compared to other forms of transportation. Traditional measures of the performance of the air transportation system, such as the Department of Transportation s Airline Travel Consumer Report, report on the on-time performance of the flights. Researchers have shown that flight performance is a poor proxy for on-time passenger trip time. Flight-based statistics do not incorporate delays accrued by passengers when they are re-booked due to a cancelled flight Passenger On-Time Performance (POTP) Passenger On-Time Performance (POTP) for a daily scheduled flight is computed based on historic data of the flight time performance of that flight over the past year. Delays accrued by passengers that are re-booked to later flights when this flight is cancelled are added to the historic flight time statistic. POTP is reported for: (i) the overall air transportation system, (ii) the major U.S. airports, and (iii) the routes between major U.S. airports. 5

6 1) POTP for Overall Air Transportation System POTP for overall U.S. domestic air transportation system 90% Comments: One out of ten passengers experienced a delay of more than 45 minutes due to delayed flights and/or cancelled flights. During January 1 to December 31, 2005, there were 2,942, 222 flights scheduled on 1030 routes between the 35 major U.S. airports. Seventy-six percent (76%) of the flights arrived within 15 minutes of their scheduled arrival time and were considered on-time by the government. The percentage of flights cancelled was 1.8%. The average number of seats per aircraft was 134 seats. The average load factor for all flights was 78%. 6

7 2) POTP for Airports POTP for passengers arriving at airports ranged between a low of 82% at Newark (EWR) to a high of 94% at Salt Lake City (SLC). The airports ranked as follows: Rank Arriving Airport Percentage Passengers Arriving On-Time 1 Salt Lake City 94% Phoenix Denver 2 tie Houston International 93% Memphis Chicago Midway Cleveland Honolulu Los Angeles San Diego 3 - tie Tampa Bay 92% St Louis Charlotte Washington National Seattle Las Vegas Dallas- Fort Worth Minneapolis Orlando 91% 4 - tie Detroit Cleveland Pittsburgh Portland San Fransisco 5 - tie Miami 90% Washington Dulles Baltimore- Washington 6 Fort Lauderdale 89 Atlanta Chicago O Hare 87% 7 - tie New York JFK Boston 8 Philadelphia 86% 9 New York La Guardia 83% 10 New York - Newark 82% 7

8 Comments: Passengers arriving at different airports experience different types of delays. At 27 out of the 35 airports, less than one out of ten passengers arrived within 45 minutes of the scheduled arrival time. At 8 out of the 35 airports, more than one out of ten passengers arrived within 35 minuets of the scheduled arrival time. The airports with the worst performance included: 1. the 3 New York airports: Newark (EWR), La Guardia (LGA), and John. F. Kennedy (JFK). 2. major hub airports - Atlanta (ATL) and Chicago O Hare (ORD) 3. over-scheduled airports in the north-east corridor - Boston (BOS), and Philadelphia (PHL) 4. over-scheduled airports in south Florida - Fort Lauderdale (FLL) 8

9 3) POTP for Routes POTP for passengers on specific routes ranged between a low of 66% for Newark (EWR) to Philadelphia (PHL), to a high of 98% at St Louis (STL) to Tampa Bay (TPA). The routes ranked as follows: Rank Departing Arriving Percentage of Passengers On- Time (<45 minutes) 1030 JFK ORD 65.6% 1029 EWR PHL 65.9% 1028 PHL EWR 69.5% 1027 JFK CLT 70.2% 1026 PIT EWR 71.8% 1025 ORD EWR 72.8% 1024 STL PHL 74.0% 1023 DTW EWR 75.3% 1022 BOS EWR 75.6% 1021 PHL LGA 75.9% 1020 PHL STL 76.2% 1019 IAD EWR 76.3% 1018 CVG EWR 76.8% 1017 JFK CLE 76.9% 1016 STL EWR 77.1% 1015 CLT EWR 77.1% 1014 EWR PIT 77.2% 1013 ATL EWR 77.3% 1012 ORD LGA 77.3% 1011 JFK PHL 77.4% 1010 BWI EWR 77.6% 1009 DCA EWR 77.7% 1008 EWR BWI 77.8% 1007 MSP EWR 78.0% 1006 MIA BOS 78.3% 1005 MSP LGA 78.7% 1004 MIA JFK 78.8% 1003 DFW EWR 78.9% 1002 EWR ATL 78.9% 1001 FLL EWR 79.0% 1000 PHL JFK 79.1% 999 JFK DFW 79.2% 998 CLE LGA 79.3% 997 PHL ATL 79.6% 996 LGA ATL 79.8% 995 DTW LGA 79.9% 994 EWR IAD 79.9% 9

10 993 CLT JFK 79.9% 992 MDW EWR 80.0% 991 MSP PHL 80.1% 990 MDW ATL 80.2% 989 FLL LGA 80.3% 988 DTW ATL 80.3% 987 JFK DTW 80.4% 986 MDW LGA 80.6% 985 ATL LGA 80.7% 984 TPA EWR 80.7% 983 JFK MIA 80.8% 982 ORD ATL 80.9% 981 CLE JFK 81.0% 980 DTW BOS 81.0% 979 ORD BOS 81.1% 978 JFK BOS 81.1% 977 ATL PHL 81.2% 976 DTW PHL 81.3% 975 MCO EWR 81.3% 974 IAH LGA 81.5% 973 BOS PHL 81.6% 972 JFK PDX 81.6% 971 CLE PHL 81.6% 970 ORD PHL 81.6% 969 EWR BOS 81.7% 968 PHL BOS 81.8% 967 EWR DTW 81.9% 966 MIA LGA 82.1% 965 IAH ATL 82.2% 964 DFW LGA 82.3% 963 MIA EWR 82.3% 962 MSP BOS 82.3% 961 MEM EWR 82.4% 960 DTW FLL 82.5% 959 JFK DCA 82.5% 958 MIA ATL 82.6% 957 PHL BWI 82.7% 956 JFK STL 82.7% 955 PHL ORD 82.7% 954 BOS JFK 82.8% 953 MEM LGA 82.9% 952 FLL LAS 82.9% 951 PHL FLL 82.9% 950 DTW SFO 83.0% 949 IAD ATL 83.0% 948 DTW SAN 83.1% 947 FLL JFK 83.1% 10

11 946 JFK MSP 83.1% 945 JFK PIT 83.2% 944 MDW IAD 83.2% 943 JFK FLL 83.3% 942 ATL ORD 83.4% 941 STL ATL 83.4% 940 PHL LAX 83.5% 939 EWR ORD 83.5% 938 MIA ORD 83.6% 937 CLE EWR 83.6% 936 EWR CVG 83.8% 935 PHL SEA 83.8% 934 EWR STL 83.9% 933 STL LGA 83.9% 932 FLL ATL 83.9% 931 PHL DTW 83.9% 930 PHL DCA 84.0% 929 ATL MDW 84.0% 928 ORD CLE 84.0% 927 LGA ORD 84.1% 926 JFK CVG 84.1% 925 BWI ATL 84.2% 924 ATL BOS 84.2% 923 CLE ORD 84.3% 922 MSP HNL 84.3% 921 MEM ATL 84.3% 920 DTW JFK 84.4% 919 PIT ATL 84.4% 918 DFW JFK 84.4% 917 TPA LGA 84.5% 916 CLT ATL 84.5% 915 LGA DTW 84.5% 914 DCA ATL 84.5% 913 ORD MIA 84.6% 912 EWR CLT 84.6% 911 PHL LAS 84.6% 910 MSP SFO 84.7% 909 JFK SEA 84.9% 908 STL BOS 84.9% 907 BOS MIA 84.9% 906 PHL TPA 84.9% 905 PHL MIA 84.9% 904 IAD BOS 84.9% 903 ATL CLE 84.9% 902 PHL SFO 84.9% 901 ATL IAD 84.9% 900 BWI JFK 85.0% 11

12 899 PHL MCO 85.0% 898 DFW ATL 85.0% 897 PHL SAN 85.2% 896 LGA IAD 85.2% 895 FLL PHL 85.2% 894 CLE BOS 85.2% 893 ATL BWI 85.2% 892 IAD JFK 85.2% 891 ATL CLT 85.3% 890 EWR MSP 85.3% 889 BWI BOS 85.3% 888 MCO LGA 85.3% 887 JFK ATL 85.4% 886 MIA PHL 85.4% 885 ORD LAS 85.5% 884 EWR FLL 85.6% 883 BOS ORD 85.6% 882 CLE ATL 85.6% 881 ORD FLL 85.7% 880 FLL MSP 85.7% 879 JFK BWI 85.7% 878 BOS SEA 85.7% 877 PHL PIT 85.8% 876 ATL DTW 85.9% 875 LGA CLE 85.9% 874 CVG JFK 85.9% 873 EWR DCA 85.9% 872 DFW PHL 85.9% 871 CVG ORD 86.0% 870 IAH PHL 86.0% 869 ORD JFK 86.0% 868 LGA FLL 86.0% 867 LGA MSP 86.0% 866 MSP JFK 86.1% 865 IAH ORD 86.1% 864 DFW BOS 86.1% 863 JFK IAD 86.2% 862 MEM PHL 86.2% 861 MCO PHL 86.3% 860 ATL PIT 86.3% 859 JFK SLC 86.4% 858 DTW LAX 86.4% 857 PHL MSP 86.4% 856 LGA MIA 86.4% 855 CLT PHL 86.4% 854 BOS ATL 86.4% 853 ATL FLL 86.4% 852 ORD MSP 86.6% 12

13 851 DCA JFK 86.6% 850 ORD SFO 86.6% 849 MCO ATL 86.6% 848 DTW PDX 86.6% 847 IAD MDW 86.6% 846 ATL IAH 86.7% 845 FLL ORD 86.7% 844 SEA SAN 86.7% 843 BOS BWI 86.7% 842 ATL JFK 86.7% 841 CLT LGA 86.8% 840 MSP PDX 86.8% 839 ORD IAD 86.8% 838 PHL CLE 86.8% 837 PIT BWI 86.9% 836 DFW ORD 86.9% 835 MDW BOS 86.9% 834 ORD DCA 86.9% 833 CVG ATL 86.9% 832 TPA ATL 86.9% 831 MSP IAD 87.0% 830 MIA SFO 87.1% 829 SEA SFO 87.1% 828 JFK TPA 87.1% 827 ORD CVG 87.1% 826 PHL IAH 87.1% 825 IAD LGA 87.2% 824 DEN EWR 87.2% 823 ATL MEM 87.2% 822 MSP ORD 87.2% 821 SEA JFK 87.2% 820 PHL CLT 87.2% 819 DTW BWI 87.2% 818 ORD PDX 87.2% 817 DEN PHL 87.3% 816 PDX JFK 87.3% 815 ORD DFW 87.4% 814 MCO SEA 87.4% 813 ORD SAN 87.4% 812 BOS DTW 87.4% 811 ORD SEA 87.4% 810 LGA DFW 87.4% 809 MIA BWI 87.4% 808 BOS IAD 87.4% 807 ATL STL 87.5% 806 DFW SFO 87.5% 805 DEN BOS 87.5% 804 DFW FLL 87.5% 13

14 803 ORD LAX 87.6% 802 ATL PDX 87.6% 801 DTW ORD 87.6% 800 ORD PIT 87.6% 799 CVG LGA 87.6% 798 ATL MIA 87.6% 797 EWR DFW 87.6% 796 ATL MSP 87.7% 795 ATL DFW 87.7% 794 JFK MCO 87.7% 793 MEM ORD 87.8% 792 FLL BOS 87.8% 791 ORD PHX 87.8% 790 DTW DEN 87.8% 789 DTW MCO 87.9% 788 IAD ORD 87.9% 787 DEN JFK 87.9% 786 ORD STL 87.9% 785 LAS SEA 87.9% 784 LAS JFK 88.0% 783 LGA TPA 88.0% 782 MDW PHL 88.0% 781 LAS ORD 88.0% 780 ATL TPA 88.0% 779 ORD TPA 88.0% 778 IAD PDX 88.0% 777 MIA LAX 88.0% 776 LGA MDW 88.0% 775 PIT ORD 88.0% 774 STL ORD 88.1% 773 CLT ORD 88.1% 772 EWR HNL 88.1% 771 SAN SEA 88.1% 770 DCA ORD 88.1% 769 DCA PHL 88.1% 768 DTW SEA 88.1% 767 MEM SFO 88.1% 766 ORD DEN 88.1% 765 MSP ATL 88.1% 764 MIA IAD 88.1% 763 ORD SLC 88.2% 762 DEN ORD 88.2% 761 PHL DFW 88.2% 760 FLL DTW 88.3% 759 FLL TPA 88.3% 758 EWR MCO 88.3% 757 EWR PDX 88.3% 756 MCO JFK 88.3% 14

15 755 ORD MCO 88.3% 754 LAX SEA 88.3% 753 ORD DTW 88.4% 752 DTW LAS 88.4% 751 FLL DFW 88.4% 750 EWR CLE 88.4% 749 LAS SFO 88.4% 748 SLC SFO 88.4% 747 PIT JFK 88.4% 746 DTW CVG 88.4% 745 DCA LGA 88.4% 744 PHL CVG 88.5% 743 PIT SAN 88.5% 742 FLL LAX 88.5% 741 TPA PHL 88.5% 740 DEN LGA 88.5% 739 SFO EWR 88.5% 738 CLT FLL 88.5% 737 ATL MCO 88.5% 736 DTW IAD 88.6% 735 LGA MCO 88.6% 734 CVG PHL 88.6% 733 ORD BWI 88.6% 732 JFK SAN 88.6% 731 EWR MDW 88.6% 730 DTW TPA 88.7% 729 LAX SFO 88.7% 728 CLT BOS 88.7% 727 MEM FLL 88.7% 726 PIT PHL 88.7% 725 PIT LGA 88.8% 724 DCA BOS 88.8% 723 MSP FLL 88.8% 722 BOS FLL 88.9% 721 DCA PIT 88.9% 720 DEN SFO 88.9% 719 ORD CLT 88.9% 718 JFK LAS 89.0% 717 FLL BWI 89.0% 716 MIA DEN 89.0% 715 TPA FLL 89.0% 714 SFO SEA 89.0% 713 LAS FLL 89.1% 712 BWI FLL 89.1% 711 SEA ORD 89.1% 710 SEA LAS 89.1% 709 ATL SFO 89.1% 708 DTW DCA 89.1% 15

16 707 ATL LAS 89.2% 706 CLE DFW 89.2% 705 MCO MIA 89.2% 704 PHL DEN 89.2% 703 IAH SFO 89.2% 702 BWI PHL 89.2% 701 MSP DCA 89.3% 700 EWR SLC 89.3% 699 BWI PIT 89.3% 698 DFW MIA 89.3% 697 PHX ORD 89.3% 696 EWR LAX 89.3% 695 SFO BOS 89.4% 694 IAD FLL 89.4% 693 JFK LAX 89.4% 692 MIA MCO 89.4% 691 DFW IAD 89.4% 690 IAH BOS 89.4% 689 IAH EWR 89.4% 688 MSP CVG 89.4% 687 MSP MCO 89.4% 686 EWR SFO 89.5% 685 MIA CVG 89.5% 684 ATL DEN 89.5% 683 FLL STL 89.5% 682 DFW SEA 89.5% 681 MSP LAX 89.5% 680 LGA CVG 89.6% 679 DTW MSP 89.6% 678 DTW MIA 89.6% 677 EWR MEM 89.6% 676 EWR TPA 89.6% 675 LGA IAH 89.6% 674 DEN BWI 89.6% 673 BWI MEM 89.6% 672 LAX MIA 89.6% 671 MIA DFW 89.6% 670 BOS LGA 89.7% 669 IAD MIA 89.7% 668 SLC ORD 89.7% 667 PHX SFO 89.7% 666 EWR SEA 89.7% 665 SFO PDX 89.8% 664 DEN TPA 89.8% 663 ATL DCA 89.8% 662 ATL LAX 89.8% 661 ORD IAH 89.8% 660 TPA JFK 89.8% 16

17 659 PDX SAN 89.8% 658 ATL SEA 89.8% 657 JFK DEN 89.8% 656 MSP CLT 89.8% 655 ATL HNL 89.8% 654 IAD TPA 89.9% 653 MIA SEA 89.9% 652 PDX LAS 89.9% 651 BOS STL 89.9% 650 MCO FLL 89.9% 649 DFW LAX 89.9% 648 BWI MIA 89.9% 647 PHL MDW 89.9% 646 PIT SEA 89.9% 645 FLL PIT 90.0% 644 BOS TPA 90.0% 643 STL JFK 90.0% 642 MSP BWI 90.0% 641 MCO ORD 90.0% 640 MIA MSP 90.0% 639 CVG BOS 90.0% 638 FLL PHX 90.0% 637 SAN SFO 90.0% 636 JFK PHX 90.0% 635 PDX SFO 90.0% 634 PDX ORD 90.0% 633 DFW CLE 90.1% 632 FLL MDW 90.1% 631 MCO BOS 90.1% 630 LAX ORD 90.1% 629 MSP DEN 90.1% 628 IAD MCO 90.1% 627 TPA ORD 90.1% 626 ATL SAN 90.1% 625 DEN HNL 90.1% 624 BOS DFW 90.1% 623 MSP SEA 90.1% 622 PIT BOS 90.1% 621 BOS DEN 90.2% 620 JFK SFO 90.2% 619 MIA LAS 90.2% 618 MIA TPA 90.2% 617 DTW STL 90.2% 616 EWR LAS 90.3% 615 PIT CVG 90.3% 614 DTW CLE 90.3% 613 LAS EWR 90.3% 17

18 612 BOS IAH 90.3% 611 SAN ORD 90.3% 610 IAD SEA 90.4% 609 MSP SAN 90.4% 608 DEN ATL 90.4% 607 MSP TPA 90.4% 606 LAS MCO 90.4% 605 CLT BWI 90.4% 604 LGA BOS 90.4% 603 SFO LAS 90.5% 602 DTW DFW 90.5% 601 FLL IAD 90.5% 600 DEN IAD 90.5% 599 DFW STL 90.5% 598 SEA LAX 90.5% 597 DFW MCO 90.5% 596 LGA CLT 90.5% 595 STL MIA 90.5% 594 BWI ORD 90.6% 593 IAD DTW 90.6% 592 CLT LAS 90.6% 591 IAD CVG 90.6% 590 CLE MSP 90.6% 589 IAH FLL 90.6% 588 MSP PIT 90.6% 587 LGA STL 90.6% 586 CVG IAH 90.6% 585 EWR MIA 90.6% 584 PHL SLC 90.7% 583 CLT CVG 90.7% 582 DFW LAS 90.7% 581 DFW SAN 90.7% 580 MCO LAS 90.7% 579 BOS DCA 90.7% 578 PIT FLL 90.7% 577 DFW PDX 90.7% 576 SEA EWR 90.8% 575 DEN SEA 90.8% 574 DTW PHX 90.8% 573 DCA MIA 90.8% 572 DEN PDX 90.8% 571 MIA DCA 90.8% 570 PHX JFK 90.9% 569 STL DTW 90.9% 568 IAD CLE 90.9% 567 BWI MDW 90.9% 566 BOS CLT 90.9% 565 DEN MCO 90.9% 18

19 564 SLC STL 90.9% 563 BWI MCO 90.9% 562 EWR IAH 90.9% 561 SFO BWI 91.0% 560 LAS PDX 91.0% 559 DEN STL 91.0% 558 BOS MSP 91.0% 557 FLL MCO 91.0% 556 MSP STL 91.0% 555 DFW PIT 91.0% 554 LAS DTW 91.0% 553 BWI DTW 91.0% 552 MSP SLC 91.0% 551 IAD CLT 91.0% 550 BOS CVG 91.1% 549 PHX EWR 91.1% 548 SFO ORD 91.1% 547 CLT LAX 91.1% 546 SEA BOS 91.1% 545 ORD MEM 91.1% 544 MIA STL 91.1% 543 CLE IAD 91.1% 542 SEA DCA 91.1% 541 DTW MDW 91.1% 540 IAD IAH 91.1% 539 BOS LAX 91.1% 538 MSP CLE 91.1% 537 LAX EWR 91.2% 536 JFK IAH 91.2% 535 CVG IAD 91.2% 534 MEM CVG 91.2% 533 MEM MIA 91.2% 532 ATL SLC 91.2% 531 SAN LAS 91.2% 530 ATL CVG 91.2% 529 DCA FLL 91.2% 528 LAS PHL 91.2% 527 MSP DFW 91.2% 526 TPA BOS 91.3% 525 SEA PHX 91.3% 524 LAX FLL 91.3% 523 MDW CLE 91.3% 522 MSP LAS 91.3% 521 BOS MCO 91.3% 520 DEN LAS 91.3% 519 PIT MSP 91.3% 518 MDW CVG 91.3% 517 FLL MEM 91.3% 19

20 516 MCO DTW 91.3% 515 EWR SAN 91.3% 514 LAX PDX 91.4% 513 CLE DTW 91.4% 512 SFO JFK 91.4% 511 MSP PHX 91.4% 510 SFO DFW 91.4% 509 BOS SFO 91.4% 508 SFO SLC 91.4% 507 SFO HNL 91.4% 506 CLT IAD 91.4% 505 DEN MSP 91.4% 504 IAD DFW 91.4% 503 CVG MEM 91.5% 502 SFO PHX 91.5% 501 IAD DEN 91.5% 500 DFW BWI 91.5% 499 LGA DCA 91.5% 498 DEN SAN 91.5% 497 LAS HNL 91.5% 496 PHL MEM 91.5% 495 DCA SEA 91.5% 494 FLL CLT 91.5% 493 LAX LAS 91.5% 492 MEM DCA 91.6% 491 STL CVG 91.6% 490 CLT DTW 91.6% 489 TPA MIA 91.6% 488 SFO MCO 91.6% 487 CVG DEN 91.6% 486 DTW PIT 91.6% 485 FLL DCA 91.6% 484 CLT MSP 91.6% 483 LAS DFW 91.6% 482 CLT SFO 91.6% 481 IAD PIT 91.6% 480 SFO LAX 91.7% 479 STL LAS 91.7% 478 MCO SFO 91.7% 477 CLT MCO 91.7% 476 DTW CLT 91.7% 475 DCA DTW 91.7% 474 BOS CLE 91.7% 473 IAD MSP 91.7% 472 MDW STL 91.7% 471 SEA MCO 91.8% 470 DTW MEM 91.8% 469 MIA CLE 91.8% 20

21 468 MCO DFW 91.8% 467 DFW PHX 91.8% 466 DEN LAX 91.8% 465 CVG FLL 91.8% 464 FLL DEN 91.8% 463 SEA DFW 91.8% 462 MSP DTW 91.9% 461 FLL IAH 91.9% 460 CLE DCA 91.9% 459 DFW DCA 91.9% 458 BOS LAS 91.9% 457 LAS LAX 91.9% 456 PIT DFW 91.9% 455 LAX JFK 91.9% 454 TPA MSP 91.9% 453 IAD LAS 91.9% 452 MDW PDX 91.9% 451 DEN MIA 91.9% 450 LAS SAN 91.9% 449 DFW MSP 92.0% 448 ATL PHX 92.0% 447 LAS PHX 92.0% 446 IAD SFO 92.0% 445 SEA MIA 92.0% 444 DFW TPA 92.0% 443 DEN DFW 92.0% 442 CVG DTW 92.1% 441 ORD HNL 92.1% 440 LAS BOS 92.1% 439 MCO PHX 92.1% 438 BWI DFW 92.1% 437 BWI TPA 92.1% 436 TPA DFW 92.1% 435 LAX BOS 92.2% 434 EWR DEN 92.2% 433 MEM LAX 92.2% 432 BWI MSP 92.2% 431 MEM IAH 92.2% 430 LAS BWI 92.2% 429 LGA PIT 92.2% 428 CVG CLE 92.2% 427 MDW SFO 92.2% 426 CLE SFO 92.2% 425 LAS TPA 92.3% 424 DFW IAH 92.3% 423 MEM DEN 92.3% 422 CVG CLT 92.3% 421 LAS DEN 92.3% 21

22 420 SFO IAD 92.3% 419 DFW DEN 92.3% 418 PHX DFW 92.3% 417 SAN PDX 92.3% 416 DEN PHX 92.3% 415 MEM MCO 92.3% 414 BOS MDW 92.3% 413 IAH PDX 92.3% 412 MDW TPA 92.3% 411 CVG BWI 92.3% 410 CVG MSP 92.3% 409 DCA DFW 92.4% 408 MDW FLL 92.4% 407 BWI CLT 92.4% 406 PHX DCA 92.4% 405 STL BWI 92.4% 404 CVG MIA 92.4% 403 HNL LAS 92.4% 402 PHX SEA 92.4% 401 CVG DFW 92.4% 400 PHX LAS 92.4% 399 DTW SLC 92.5% 398 MDW MSP 92.5% 397 SAN JFK 92.5% 396 PHL PHX 92.5% 395 IAH CVG 92.5% 394 IAH MIA 92.5% 393 LAX PHL 92.5% 392 DFW CLT 92.5% 391 SLC EWR 92.5% 390 MCO PIT 92.5% 389 CLE MDW 92.5% 388 IAH SEA 92.5% 387 BWI PHX 92.5% 386 PHX ATL 92.5% 385 CLT PIT 92.5% 384 LAX PHX 92.5% 383 MIA MEM 92.5% 382 MCO LAX 92.6% 381 MIA IAH 92.6% 380 BOS PIT 92.6% 379 SLC PHL 92.6% 378 CLE SEA 92.6% 377 CLT SEA 92.6% 376 PHX MEM 92.6% 375 IAH DFW 92.6% 374 LGA MEM 92.6% 373 MCO MSP 92.6% 22

23 372 PIT IAD 92.6% 371 MSP MIA 92.6% 370 CVG TPA 92.7% 369 PIT LAX 92.7% 368 LAS ATL 92.7% 367 CLT DCA 92.7% 366 DCA MSP 92.7% 365 MEM LAS 92.7% 364 IAH LAS 92.7% 363 MCO IAD 92.7% 362 IAH IAD 92.7% 361 STL CLE 92.7% 360 IAD LAX 92.8% 359 SFO SAN 92.8% 358 LGA DEN 92.8% 357 TPA BWI 92.8% 356 PIT DCA 92.8% 355 PHX FLL 92.8% 354 DTW IAH 92.8% 353 PIT SFO 92.8% 352 DFW HNL 92.8% 351 PIT DTW 92.8% 350 MSP MDW 92.8% 349 MDW LAX 92.8% 348 CLE CVG 92.9% 347 BOS PHX 92.9% 346 PHX PHL 92.9% 345 DFW DTW 92.9% 344 LAX DCA 92.9% 343 MDW DFW 92.9% 342 CLT IAH 92.9% 341 PDX LAX 92.9% 340 DEN CLT 92.9% 339 SFO MEM 92.9% 338 IAH MSP 92.9% 337 SFO ATL 93.0% 336 CLT DFW 93.0% 335 TPA STL 93.0% 334 PIT IAH 93.0% 333 PHX PDX 93.0% 332 DCA CLE 93.0% 331 CVG MDW 93.0% 330 PHX LAX 93.0% 329 EWR PHX 93.0% 328 PIT LAS 93.0% 327 DEN DTW 93.0% 326 MCO DCA 93.0% 325 BWI CLE 93.1% 23

24 324 PIT DEN 93.1% 323 SAN PHX 93.1% 322 FLL SLC 93.1% 321 MEM TPA 93.1% 320 CLE MIA 93.1% 319 SFO MDW 93.1% 318 SFO DEN 93.1% 317 CVG STL 93.1% 316 MSP MEM 93.1% 315 SFO MIA 93.1% 314 DEN MDW 93.1% 313 SAN EWR 93.1% 312 DCA MCO 93.1% 311 BWI CVG 93.1% 310 PHX BOS 93.1% 309 DEN CLE 93.1% 308 MDW DTW 93.2% 307 MEM DFW 93.2% 306 CLE LAS 93.2% 305 LAS MSP 93.2% 304 LAX ATL 93.2% 303 IAD SAN 93.2% 302 SLC BOS 93.2% 301 BWI LAX 93.3% 300 MCO BWI 93.3% 299 DFW CVG 93.3% 298 CLT MIA 93.3% 297 PDX EWR 93.3% 296 PHX SAN 93.3% 295 LAX HNL 93.3% 294 MIA DTW 93.3% 293 SAN DFW 93.4% 292 MCO CLT 93.4% 291 PHX DEN 93.4% 290 IAH LAX 93.4% 289 IAD PHX 93.4% 288 BWI SAN 93.4% 287 MIA CLT 93.4% 286 CLT PHX 93.4% 285 MDW BWI 93.4% 284 CVG PIT 93.5% 283 DEN IAH 93.5% 282 MEM DTW 93.5% 281 MDW SLC 93.5% 280 TPA IAD 93.5% 279 CLT TPA 93.5% 278 STL SFO 93.5% 277 IAH PIT 93.5% 24

25 276 BWI SLC 93.5% 275 HNL MSP 93.5% 274 STL MSP 93.6% 273 CLT DEN 93.6% 272 DFW MEM 93.6% 271 FLL CLE 93.6% 270 DCA IAH 93.6% 269 CLE FLL 93.6% 268 SLC LAS 93.6% 267 FLL CVG 93.6% 266 SAN PHL 93.6% 265 STL DFW 93.6% 264 DCA TPA 93.6% 263 DEN FLL 93.6% 262 CLE BWI 93.6% 261 BOS SLC 93.6% 260 SEA CLT 93.6% 259 LAS SLC 93.6% 258 LAS IAD 93.6% 257 MCO DEN 93.7% 256 PDX PHX 93.7% 255 LAX MSP 93.7% 254 DCA MEM 93.7% 253 IAH MEM 93.7% 252 CVG PHX 93.7% 251 TPA CLT 93.7% 250 PDX HNL 93.7% 249 LAX DFW 93.7% 248 SEA HNL 93.7% 247 LAX IAD 93.7% 246 DEN CVG 93.7% 245 CLE DEN 93.7% 244 DEN SLC 93.7% 243 MDW SEA 93.7% 242 STL MDW 93.7% 241 SEA DEN 93.8% 240 LAS MDW 93.8% 239 DFW SLC 93.8% 238 LGA PHL 93.8% 237 MDW SAN 93.8% 236 IAH CLT 93.8% 235 SFO PHL 93.8% 234 TPA MEM 93.8% 233 DEN DCA 93.8% 232 PDX DTW 93.9% 231 BWI LAS 93.9% 230 DEN PIT 93.9% 229 MSP IAH 93.9% 25

26 228 SLC HNL 93.9% 227 SEA IAD 93.9% 226 IAH DCA 93.9% 225 TPA DTW 93.9% 224 TPA MDW 93.9% 223 IAH STL 94.0% 222 LAX DEN 94.0% 221 SLC PDX 94.0% 220 CVG PDX 94.0% 219 SLC MSP 94.0% 218 SFO MSP 94.0% 217 PHX MCO 94.0% 216 SAN ATL 94.0% 215 SAN HNL 94.0% 214 LAS MIA 94.0% 213 CLT CLE 94.0% 212 PHX MSP 94.1% 211 STL FLL 94.1% 210 MIA PIT 94.1% 209 LAS PIT 94.1% 208 CVG SEA 94.1% 207 PHX SLC 94.1% 206 PIT CLT 94.1% 205 IAH PHX 94.2% 204 SLC ATL 94.2% 203 LAX CLE 94.2% 202 STL DEN 94.2% 201 MDW LAS 94.2% 200 DEN MEM 94.2% 199 TPA PHX 94.2% 198 CVG LAS 94.2% 197 STL PHX 94.2% 196 SEA PIT 94.2% 195 MEM PHX 94.2% 194 BOS SAN 94.2% 193 LAS STL 94.2% 192 IAH DEN 94.3% 191 PHX BWI 94.3% 190 DFW MDW 94.3% 189 TPA LAX 94.3% 188 PHX IAD 94.3% 187 IAH SLC 94.3% 186 SAN DEN 94.3% 185 SEA DTW 94.3% 184 PIT MCO 94.3% 183 MCO MDW 94.4% 182 LAX TPA 94.4% 181 MEM BWI 94.4% 26

27 180 SEA MSP 94.4% 179 PHX STL 94.4% 178 STL IAH 94.4% 177 PHX MDW 94.4% 176 MDW DEN 94.5% 175 TPA DEN 94.5% 174 TPA CVG 94.5% 173 SLC DEN 94.5% 172 SAN DTW 94.5% 171 DCA DEN 94.5% 170 IAH DTW 94.5% 169 LAX PIT 94.5% 168 PHX DTW 94.5% 167 IAH MCO 94.5% 166 DCA CLT 94.5% 165 IAH TPA 94.6% 164 PIT MIA 94.6% 163 CVG LAX 94.6% 162 SFO IAH 94.6% 161 DCA SLC 94.6% 160 MDW PHX 94.6% 159 HNL SFO 94.6% 158 CLT STL 94.6% 157 SEA ATL 94.6% 156 MEM MSP 94.6% 155 SLC JFK 94.6% 154 PDX IAD 94.6% 153 SAN IAD 94.6% 152 SFO STL 94.7% 151 LAS CLE 94.7% 150 HNL PDX 94.7% 149 TPA PIT 94.7% 148 SFO CLE 94.7% 147 IAH BWI 94.7% 146 LAS MEM 94.7% 145 SAN MDW 94.7% 144 SLC FLL 94.7% 143 IAH CLE 94.7% 142 LAX MDW 94.7% 141 MDW PIT 94.8% 140 CVG DCA 94.8% 139 TPA IAH 94.8% 138 CVG HNL 94.8% 137 IAH JFK 94.8% 136 SEA PHL 94.8% 135 SLC LAX 94.8% 134 PHX TPA 94.8% 133 IAH SAN 94.9% 27

28 132 LAX IAH 94.9% 131 LAS CLT 94.9% 130 CLE LAX 94.9% 129 DCA CVG 94.9% 128 MCO CLE 94.9% 127 PDX DFW 94.9% 126 MCO MEM 94.9% 125 LAX SLC 94.9% 124 MCO CVG 95.0% 123 MDW MCO 95.0% 122 PHX IAH 95.0% 121 SLC MDW 95.0% 120 PIT PHX 95.0% 119 SLC PHX 95.0% 118 DCA STL 95.0% 117 LAX DTW 95.1% 116 SLC DFW 95.1% 115 MEM SEA 95.1% 114 CVG SAN 95.1% 113 PHX HNL 95.1% 112 SAN BOS 95.2% 111 CLT SAN 95.2% 110 STL DCA 95.2% 109 SEA MEM 95.2% 108 PDX MSP 95.2% 107 PDX DEN 95.2% 106 SEA PDX 95.2% 105 CLE MCO 95.2% 104 PDX ATL 95.2% 103 CVG MCO 95.2% 102 STL LAX 95.2% 101 MEM STL 95.3% 100 TPA CLE 95.3% 99 CLE CLT 95.3% 98 LAX MCO 95.3% 97 PIT MDW 95.3% 96 CVG SLC 95.4% 95 SLC IAH 95.4% 94 CLE STL 95.4% 93 SEA IAH 95.4% 92 SLC DTW 95.4% 91 CLT MEM 95.4% 90 SLC SEA 95.5% 89 STL MCO 95.5% 88 DCA MDW 95.5% 87 CVG SFO 95.5% 86 STL SLC 95.5% 28

29 85 LAX BWI 95.6% 84 SAN LAX 95.6% 83 HNL CVG 95.6% 82 BWI IAH 95.6% 81 PIT TPA 95.6% 80 IAH HNL 95.7% 79 BWI STL 95.7% 78 TPA DCA 95.7% 77 LAX STL 95.7% 76 HNL SEA 95.7% 75 MCO IAH 95.8% 74 CLE PHX 95.8% 73 MIA PHX 95.8% 72 BWI DEN 95.8% 71 MEM CLE 95.8% 70 LAS DCA 95.9% 69 HNL SLC 95.9% 68 MDW DCA 95.9% 67 MCO STL 95.9% 66 DCA LAX 96.0% 65 LAX SAN 96.0% 64 SAN IAH 96.0% 63 PHX PIT 96.0% 62 SAN MSP 96.0% 61 LAS IAH 96.0% 60 PDX IAH 96.1% 59 SAN CLT 96.1% 58 IAD SLC 96.1% 57 SEA CLE 96.1% 56 HNL SAN 96.2% 55 STL SEA 96.2% 54 PDX SLC 96.2% 53 SAN BWI 96.2% 52 BWI SFO 96.2% 51 LAS CVG 96.2% 50 DCA PHX 96.2% 49 SEA SLC 96.2% 48 SEA MDW 96.3% 47 LAX CLT 96.3% 46 MCO SLC 96.3% 45 PDX SEA 96.3% 44 PHX CLE 96.3% 43 PHX MIA 96.4% 42 CLE IAH 96.4% 41 SLC DCA 96.4% 40 HNL EWR 96.5% 39 HNL LAX 96.5% 38 SLC MCO 96.5% 29

30 37 SLC SAN 96.5% 36 SLC IAD 96.5% 35 LAX MEM 96.6% 34 SAN PIT 96.6% 33 SFO CLT 96.6% 32 SLC TPA 96.6% 31 SFO DTW 96.7% 30 TPA SLC 96.8% 29 MEM CLT 96.9% 28 CLE MEM 96.9% 27 HNL PHX 96.9% 26 STL CLT 96.9% 25 STL SAN 97.0% 24 TPA LAS 97.0% 23 SAN SLC 97.0% 22 PHX CVG 97.0% 21 SFO PIT 97.1% 20 SLC BWI 97.2% 19 STL MEM 97.2% 18 SEA CVG 97.2% 17 DCA LAS 97.2% 16 SFO CVG 97.3% 15 HNL DEN 97.4% 14 CLE TPA 97.4% 13 HNL IAH 97.5% 12 HNL DFW 97.5% 11 HNL ATL 97.5% 10 LAX CVG 97.6% 9 SAN CVG 97.6% 8 SLC CVG 97.6% 7 SAN STL 97.7% 6 SEA STL 97.8% 5 STL TPA 97.8% 4 PHX CLT 97.8% 3 HNL ORD 98.3% 2 PDX CVG 98.3% 1 PDX MDW 98.9% Comments: Passengers flying different routes experience different degrees of delays. The best Passenger On-Time Performance was experi4enced on the Portland to Chicago Midway route at 98.9%. Not far behind that performance was Portland to Cleveland route, and Honolulu to Chicago O Hare at 98.3%. Twelve percent of the routes (121 out of 1030) routes experienced POTP better than 95% 30

31 Sixty-one percent of the routes (638 out of 1030 routes) experienced POTP better than 90% The worst routes experienced a POTP of 65% to 69%. These included New York JKK to Chicago O Hare (65.6%), Newark to Philadelphia (65.9%), and Philadelphia to Newark (69.5%) A histogram of the distribution of the POTP for routes is shown below. POTP-45 Routes between OEP-35 Airports Frequency Percentage On-Time (< 45 mins) Figure 4: Distribution of 45-POTP for routes between OEP-35 airports. Sixty two percent of the routes have a 45-POTP greater than 90%. All of the routes with 45- POTP performance of less than 80% are all associated with routes in the north-east corridor and hub-airports Atlanta and Chicago O Hare. 31

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