Departure Punctuality - Dec-17. Departure Punctuality - Last 12 Months

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1 Departure - Dec-17 Last Month Last Year % Change Target Var to Target First Wave 74.0% 84.1% -10.1% 85.0% -11.0% Not First Wave 55.4% 72.0% -16.6% 85.0% -29.6% Grand Total 59.4% 74.9% -15.5% 85.0% -25.6% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 82.3% 84.5% (2.2%) 82.0% 0.3% Not First Wave 70.7% 75.3% (4.7%) 82.0% -11.3% Grand Total 73.2% 77.4% (4.2%) 82.0% -8.8%

2 ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % 1 430, % % 5,363, % % Departing 471, % % 5,353, % % 1 Total 902, % % 10,716, % % 2 148, % % 2,547, % % Departing 160, % % 2,535, % % 2 Total 308, % % 5,083, % % 3 302, % % 3,366, % % Departing 317, % % 3,362, % % 3 Total 620, % % 6,728, % % Grand Total 1,831, % % 22,528, % %

3 Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE % % EASYJET EZY % % RYANAIR FR % % TUI TOM % % JET2.COM LS % % BRITISH AIRWAYS BA % % AER LINGUS EI % % THOMAS COOK MT % % LUFTHANSA LH % % LOGANAIR LM % % Grand Total % % Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % JET2.COM LS % % TUI TOM % % THOMAS COOK MT % % MONARCH SCH ZB % % BRITISH AIRWAYS BA % % AER LINGUS EI % % LUFTHANSA LH % % Grand Total % %

4

5 Departure by T1 T2 Puntuality T3 Puntuality 54.97% 64.43% 62.21% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % RYANAIR FR % 84.34% JET2.COM LS % 79.43% K.L.M. KL % 75.86% LUFTHANSA LH % 75.51% TUI TOM % 75.12% BRUSSELS SN % 75.00% EASYJET EZY % 74.85% FLYBE BE % 74.40% THOMAS COOK MT % 57.69% BRITISH AIRWAYS BA % 56.45% Grand Total % 74.38%

6 Monthly Airline Performance by Departure Departing Ranking Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Departing Inbound gage 1 AIR ARABIA 3O % 89% 89% 0% 100% 2 VUELING VY % 94% 88% (6%) 100% 3 JET2.COM LS % 71% 76% 4% 98% 4 VIRGIN ATLANTIC AIRWAYS VS % 60% 75% 16% 66% 5 QATAR AIRWAYS QR % 79% 75% (4%) 97% 5 ROYAL AIR MAROC AT % 75% 75% 0% 92% 7 UNITED UA % 71% 74% 3% 32% 8 SAUDIA ARABIAN SV % 32% 73% 41% 32% 9 AUSTRIAN OS % 83% 67% (16%) 100% 10 SAS SCANDINAVIAN SK % 73% 66% (7%) 96% 11 FLYBE BE 2, % 70% 65% (5%) 84% 12 TUI TOM % 54% 64% 11% 86% 13 RYANAIR FR 1, % 71% 64% (7%) 98% 14 BRUSSELS SN % 72% 62% (11%) 78% 15 SINGAPORE SQ % 93% 61% (32%) 96% 16 LOGANAIR LM % 73% 61% (12%) 84% 17 ICELANDAIR FI % 79% 61% (18%) 25% 18 AER LINGUS EI % 79% 60% (19%) 60% 19 CATHAY PACIFIC CX % 72% 59% (14%) 100% 20 EASYJET EZY 1, % 59% 57% (2%) 66% 21 BRITISH AIRWAYS BA % 64% 56% (8%) 73% 22 ETIHAD AIRWAYS EY % 84% 55% (29%) 84% 23 LUFTHANSA LH % 57% 53% (4%) 94% 24 OMAN AIR WY % 42% 52% 10% 94% 25 THOMAS COOK MT % 48% 50% 3% 93% 26 AIR FRANCE AF % 62% 50% (12%) 82% 26 P.I.A. PK % 40% 50% 10% 30% 28 K.L.M. KL % 71% 50% (21%) 86% 29 AMERICAN AA % 72% 46% (26%) 37% 30 FINNAIR AY % 64% 45% (19%) 79% 31 IBERIA EXPRESS I % 100% 44% (56%) 44% 32 SWISS INTERNATIONAL LX % 70% 43% (28%) 98% AIR LINES 33 EUROWINGS EW % 57% 42% (15%) 96% 34 AURIGNY AIR SERVICES GR % 57% 41% (16%) 67% 35 ENTER AIR ENT % 20% 40% 20% 80% 36 AIR PORTUGAL TP % 61% 39% (22%) 46% 37 NORWEGIAN AIR SHUTTLE DY % 59% 34% (24%) 97% 38 TURKISH TK % 63% 34% (30%) 19% 39 COBALT AIR CO % 100% 33% (67%) 33% 39 AIR TRANSAT TS % 56% 33% (22%) 33% 41 HAINAN HU % 62% 31% (31%) 92% 42 EMIRATES EK % 55% 24% (30%) 76% 43 IRAQI AIRWAYS IA % 60% 20% (40%) 80% 44 AEGEAN A % 58% 17% (42%) 58% Grand Total 13, % 66% 60% (6%) 81%

7 Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Departing Inbound gage 1 SAUDIA ARABIAN SV % 32% 73% 41% 32% 2 ENTER AIR ENT % 20% 40% 20% 80% 3 VIRGIN ATLANTIC AIRWAYS VS % 60% 75% 16% 66% 4 TUI TOM % 54% 64% 11% 86% 5 P.I.A. PK % 40% 50% 10% 30% 6 OMAN AIR WY % 42% 52% 10% 94% 7 JET2.COM LS % 71% 76% 4% 98% 8 UNITED UA % 71% 74% 3% 32% 9 THOMAS COOK MT % 48% 50% 3% 93% 10 AIR ARABIA 3O % 89% 89% 0% 100% 10 ROYAL AIR MAROC AT % 75% 75% 0% 92% 12 EASYJET EZY 1, % 59% 57% (2%) 66% 13 QATAR AIRWAYS QR % 79% 75% (4%) 97% 14 LUFTHANSA LH % 57% 53% (4%) 94% 15 FLYBE BE 2, % 70% 65% (5%) 84% 16 VUELING VY % 94% 88% (6%) 100% 17 RYANAIR FR 1, % 71% 64% (7%) 98% 18 SAS SCANDINAVIAN SK % 73% 66% (7%) 96% 19 BRITISH AIRWAYS BA % 64% 56% (8%) 73% 20 BRUSSELS SN % 72% 62% (11%) 78% 21 LOGANAIR LM % 73% 61% (12%) 84% 22 AIR FRANCE AF % 62% 50% (12%) 82% 23 CATHAY PACIFIC CX % 72% 59% (14%) 100% 24 EUROWINGS EW % 57% 42% (15%) 96% 25 AURIGNY AIR SERVICES GR % 57% 41% (16%) 67% 26 AUSTRIAN OS % 83% 67% (16%) 100% 27 ICELANDAIR FI % 79% 61% (18%) 25% 28 FINNAIR AY % 64% 45% (19%) 79% 29 AER LINGUS EI % 79% 60% (19%) 60% 30 K.L.M. KL % 71% 50% (21%) 86% 31 AIR PORTUGAL TP % 61% 39% (22%) 46% 32 AIR TRANSAT TS % 56% 33% (22%) 33% 33 NORWEGIAN AIR SHUTTLE DY % 59% 34% (24%) 97% 34 AMERICAN AA % 72% 46% (26%) 37% 35 SWISS INTERNATIONAL LX % 70% 43% (28%) 98% AIR LINES 36 ETIHAD AIRWAYS EY % 84% 55% (29%) 84% 37 TURKISH TK % 63% 34% (30%) 19% 38 EMIRATES EK % 55% 24% (30%) 76% 39 HAINAN HU % 62% 31% (31%) 92% 40 SINGAPORE SQ % 93% 61% (32%) 96% 41 IRAQI AIRWAYS IA % 60% 20% (40%) 80% 42 AEGEAN A % 58% 17% (42%) 58% 43 IBERIA EXPRESS I % 100% 44% (56%) 44% 44 COBALT AIR CO % 100% 33% (67%) 33% Grand Total 13, % 66% 60% (6%) 81%

8 Monthly Delay Analysis by Airline Operator Name Total Delay Incidents Air Traffic Airline Airport Ground Servicing Misc Reactionary Weather RYANAIR EASYJET FLYBE TUI BRITISH AIRWAYS AER LINGUS LUFTHANSA EUROWINGS JET2.COM EMIRATES THOMAS COOK K.L.M LOGANAIR TURKISH SAS SCANDINAVIAN AIR FRANCE ETIHAD AIRWAYS AIR PORTUGAL BRUSSELS SWISS INTERNATIONAL AIR LINES FINNAIR AURIGNY AIR SERVICES QATAR AIRWAYS AMERICAN VIRGIN ATLANTIC AIRWAYS SINGAPORE P.I.A SAUDIA ARABIAN OMAN AIR NORWEGIAN AIR SHUTTLE AEGEAN CATHAY PACIFIC UNITED ICELANDAIR AIR TRANSAT VUELING HAINAN COBALT AIR AUSTRIAN IBERIA EXPRESS ROYAL AIR MAROC FREEBIRD ENTER AIR SMALL PLANET UAB IRAQI AIRWAYS EASYJET SWITZERLAND AIR EUROPA TITAN AIRWAYS 1 1 EASTERN AIRWAYS 1 1 AIR ARABIA 1 1 AEROFLOT RUSSIAN 1 1 Grand Total

9 Percentage of - By Event Delay Category Code Description Air Traffic Control % of Total 4.3% Airline 16.2% Airport 25.6% Ground Servicing 11.0% Miscellaneous 5.7% Reactionary 23.8% Unknown 0.0% Unknown Delay Category Code 0.1% Weather 13.2% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 3.3% Airline 16.1% Airport 12.1% Ground Servicing 8.2% Miscellaneous 3.4% Reactionary 37.1% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 19.7%

10 Departing Taxi Times Manchester Operator Name 1 AEGEAN 18 AER LINGUS 14 AEROFLOT RUSSIAN 13 Average Taxi Times 2 3 AIR ARABIA 15 AIR EUROPA 16 AIR FRANCE 13 AIR PORTUGAL 17 AIR TRANSAT 25 AMERICAN 21 AURIGNY AIR SERVICES 15 AUSTRIAN 17 BLUE AIR BLUE ISLANDS 8 BRITISH AIRWAYS 14 BRUSSELS 16 CATHAY PACIFIC 25 COBALT AIR 16 EASTERN AIRWAYS 5 EASYJET 14 EASYJET SWITZERLAND 15 EMIRATES 20 ENTER AIR 20 ETIHAD AIRWAYS 18 EUROWINGS 14 FINNAIR 16 FLYBE 14 FREEBIRD 17 HAINAN 26 IBERIA EXPRESS 13 ICELANDAIR 17 IRAQI AIRWAYS 13 JET2.COM 17 K.L.M. 13 LOGANAIR 15 LUFTHANSA 14 NORWEGIAN AIR SHUTTLE 22 OMAN AIR 23 P.I.A. 21 PEGASUS 10 QATAR AIRWAYS ROYAL AIR MAROC 17 RYANAIR 13 SAS SCANDINAVIAN 18 SAUDIA ARABIAN 28 SINGAPORE 22 SMALL PLANET UAB 22 SUNWING 15 SWISS INTERNATIONAL AIR LINES 14 THOMAS COOK 19 TITAN AIRWAYS TUI TURKISH 18 UNITED 27 VIRGIN ATLANTIC AIRWAYS 24 VUELING 13 Grand Total Taxi Times Manchester Operator Name 1 AEGEAN 7 AER LINGUS 6 AEROFLOT RUSSIAN 11 Average Taxi Times 2 3 AIR ARABIA 7 AIR EUROPA 5 AIR FRANCE 6 AIR PORTUGAL 7 AIR TRANSAT 13 AMERICAN 11 AURIGNY AIR SERVICES 6 AUSTRIAN 8 BLUE AIR BLUE ISLANDS 5 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 9 COBALT AIR 8 CORENDON DUTCH 7 EASTERN AIRWAYS 5 EASYJET 5 EASYJET SWITZERLAND 5 EMIRATES 12 ENTER AIR 7 ETIHAD AIRWAYS 10 EUROWINGS 7 FINNAIR 7 FLYBE 7 FREEBIRD 11 HAINAN 13 IBERIA EXPRESS 7 ICELANDAIR 7 IRAQI AIRWAYS 6 JET2.COM 6 K.L.M. 6 LOGANAIR 6 LUFTHANSA 6 NORWEGIAN AIR SHUTTLE 6 OMAN AIR 11 P.I.A. 12 QATAR AIRWAYS ROYAL AIR MAROC 8 RYANAIR 10 6 SAS SCANDINAVIAN 6 SAUDIA ARABIAN 14 SINGAPORE 15 SMALL PLANET UAB 8 SWISS INTERNATIONAL AIR LINES 6 THOMAS COOK 11 TITAN AIRWAYS 9 7 TUI 10 8 TURKISH 8 UNITED 10 VIRGIN ATLANTIC AIRWAYS 11 VUELING 6 Grand Total

11 Summary of gage Performance gage Category Passengers Movements Average Time to First Average TIme to Last Volume Last SLA Missed Last % A 85, % B 559, % C 162, % D 73, % Grand Total 881, % gage Performance by Description Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 1 430, % 2 148, % 3 302, % Grand Total 881, % gage SLA by Handling Agent Ramp Handling Agent Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % Asig (Menzies) 3, % Aviator 76, % Dnata Ops 44, % Flight Support 5, % Menzies 378, % Swissport 325, % Jet2 48, % Grand Total 881, %

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