MDOT MTA: Project Updates and Looking Forward. Kevin Quinn, Administrator 12/12/18

Transcription

1 MDOT MTA: Project Updates and Looking Forward Kevin Quinn, Administrator 12/12/18 1

2 What We ve Been Doing 2

3 Real-Time Bus Information External Partnership with Transit App Provides real-time transit information, simple trip planning, and step-by-step navigation GPS units installed on entire bus fleet Significant improvements in trip planning and overall customer experience Over 98,000 downloads since launching on 6/18/18 3

4 Real-Time Bus Information Internal New performance management and scheduling tools in Swiftly Improved management of vehicles in service Operations Control Center and Field Supervision Vehicle location for maintenance crews Operator oversight Data improvements for Police investigations and Transit Information Contact Center Using real-time data for February 2019 Service Change (first time in MTA history) Changing culture of operations 4

5 CharmPass Mobile Ticketing Over 28,000 app downloads Over $630k in revenue in 11 weeks Used over 82,000 times since launch on 9/27 8% MTA CharmPass Average Percentage of Revenue By Mode 7.15% 90-minute free transfer window 6% 4% 2% 0% 3.73% 1.66% BaltimoreLink MARC Commuter Bus 5

6 Updates 6

7 Dedicated Bus Lane Enforcement 300 MTA Police Bus Lane Details, Citations, Warnings, and Arrests January February March April May June July August September October Details Citations Issued Warnings Parking Citations Arrest 7

8 Transit Signal Priority TSP equipment installed on entire bus fleet and nearly 50 intersections Traffic signal system upgrade included: Replacement of traffic signal controllers Installation of TSP equipment at the intersection to communicate with the bus equipment Software systems for remote monitoring Cellular telecommunications equipment was also installed allowing communications between the intersections and Traffic Management Center (TMC) Phase II will include Liberty Heights Ave (CityLink Lime) and Belair Rd (CityLink Brown) 8

9 Bus Ridership TOTAL RIDERSHIP BY MONTH ( ) 7,000, ,500,000 6,000,000 October 2018 ridership exceeded October ,500,000 5,000,000 July and August 2018 ridership higher than previous year 4,500,000 4,000,000 JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER ,782,202 5,579,338 6,440,282 6,299,155 6,422,347 6,643,955 5,806,917 6,118,043 6,324,120 6,121,807 5,723,705 5,759, ,510,608 5,292,811 5,695,278 5,391,218 5,926,272 6,264,397 5,054,661 5,312,305 5,676,266 5,758,416 5,362,899 5,030, ,636,633 4,914,393 5,175,989 5,452,153 5,884,642 5,538,662 5,225,276 5,494,904 5,518,380 6,122,867 Transit ridership falling in 31 out of top 35 major US cities 9

10 Using Real-Time Data to Build Better Schedules 10

11 4/1/2018 4/5/2018 4/9/2018 4/13/2018 4/17/2018 4/21/2018 4/25/2018 4/29/2018 5/3/2018 5/7/2018 5/11/2018 5/15/2018 5/19/2018 5/23/2018 5/27/2018 5/31/2018 6/4/2018 6/8/2018 6/12/2018 6/16/2018 6/20/2018 6/24/2018 6/28/2018 7/2/2018 7/6/2018 7/10/2018 7/14/2018 7/18/2018 7/22/2018 7/26/2018 7/30/2018 8/3/2018 8/7/2018 8/11/2018 8/15/2018 8/19/2018 8/23/2018 8/27/2018 8/31/2018 9/4/2018 9/8/2018 9/12/2018 9/16/2018 9/20/2018 9/24/2018 9/28/ /2/ /6/ /10/ /14/ /18/ /22/ /26/ /30/ /3/ /7/ /11/ /15/ /19/ /23/2018 What We Can Control: Early Departures 30% 25% 20% Overall Earlies by Day (4/1/ /23/2018) 24.6% Earlies on Friday after Thanksgiving 15% 10% 5% 0% Pick Change Early % Linear (Early %)

12 What We Can Control: First Trip Second Stop Badge Number Driver Name Block ID Vehicle ID Trip ID Driver ID Route Name Scheduled Date Scheduled 2nd Stop Time Actual 2nd Stop Time Scheduled Pull Out Time Schedule adherence (mins) 51 HOWELL, CYNTHIA M CL SILVER 12/3/2018 4:25:15 AM 4:33:45 AM 3:57:00 AM 9 Late 51 HOWELL, CYNTHIA M CL PURPLE 12/3/2018 2:27:44 PM 2:41:20 PM 2:06:00 PM 14 Late 51 HOWELL, CYNTHIA M CL SILVER 12/9/2018 5:04:38 AM 5:19:39 AM 4:30:00 AM 15 Late 641 TUNSON, SCOTT N /4/2018 3:00:53 PM 3:16:09 PM 2:49:00 PM 15 Late 641 TUNSON, SCOTT N /4/2018 6:14:10 AM 6:38:33 AM 5:51:00 AM 24 Late 641 TUNSON, SCOTT N /5/2018 3:00:53 PM 3:09:23 PM 2:49:00 PM 9 Late 641 TUNSON, SCOTT N /7/2018 3:00:53 PM 3:13:11 PM 2:49:00 PM 12 Late 678 MCCLEARY, BRAD N /4/2018 4:50:22 PM 5:16:52 PM 4:40:00 PM 27 Late 678 MCCLEARY, BRAD N /6/2018 5:45:17 AM 5:54:35 AM 5:02:00 AM 9 Late 678 MCCLEARY, BRAD N /7/2018 5:45:17 AM 5:56:43 AM 5:02:00 AM 11 Late 753 LAZARIDES, AMBRA CL GREEN 12/5/2018 4:38:03 AM 4:45:53 AM 4:20:00 AM 8 Late 753 LAZARIDES, AMBRA CL GREEN 12/6/2018 4:38:03 AM 4:48:49 AM 4:20:00 AM 11 Late 753 LAZARIDES, AMBRA CL GREEN 12/7/2018 4:38:03 AM 4:48:42 AM 4:20:00 AM 11 Late 930 PURNELL, SHANTRICE D CL YELLOW 12/3/2018 5:04:17 AM 5:17:31 AM 4:45:00 AM 13 Late 930 PURNELL, SHANTRICE D /6/2018 3:57:24 AM 4:06:03 AM 3:41:00 AM 9 Late 930 PURNELL, SHANTRICE D /7/2018 3:57:24 AM 4:07:05 AM 3:41:00 AM 10 Late 1243 LEE, ERIC D CL BLUE 12/3/2018 6:22:06 AM 6:32:30 AM 5:59:00 AM 10 Late 1243 LEE, ERIC D CL BLUE 12/4/2018 6:22:06 AM 6:38:29 AM 5:59:00 AM 16 Late 1243 LEE, ERIC D CL SILVER 12/5/2018 7:23:48 AM 7:37:09 AM 7:07:00 AM 13 Late 1414 CHERRY, ERIC F CL RED 12/4/2018 2:57:00 PM 3:30:09 PM 2:49:00 PM 33 Late 1414 CHERRY, ERIC F CL YELLOW 12/4/2018 7:26:47 AM 7:35:46 AM 7:15:00 AM 9 Late 1414 CHERRY, ERIC F CL RED 12/5/2018 2:57:00 PM 3:05:05 PM 2:49:00 PM 8 Late 1414 CHERRY, ERIC F CL RED 12/7/2018 2:57:00 PM 3:06:37 PM 2:49:00 PM 10 Late Late Schedule adherence for the 2 nd stop of the 1 st trip of each block Blocks with 3 or more days not on time 12

13 Analyzing Bus Complaints YTD total bus complaints down 14% compared to 2017 (through November) No Show complaints down 28% Early complaints down 7% Discourteous operator down 10% Overcrowded down 18% Reckless driving down 21% Failure to board down 9% ADA non-compliance down 40% 0% -5% -10% -15% -20% -25% -30% -35% -40% -45% Bus Complaints by Type YTD Compared to

14 Winter 2019 Service Change Focused on reliability improvements Schedule adjustments, layover requirements, and other operational changes Using real-time data for first time Methodology uses most samples within window and selects the median Runtime changes by service day: 43 weekday, 26 Saturday, and 24 Sunday Runtime changes by service type: 11 CityLink, 32 LocalLink, and 9 Express BusLink Trip Changes 10 routes with additional trips BR, NV, OR, PK, PR, RD, 54, 80, 85, and 87 8 school trips added PR, 21, 22, 29, 31, 91, 94, 95 14

15 Winter 2019 Service Change Deadhead and Other Operational Changes Eleven (11) changes of deadhead route instructions and/or timing Based on operator feedback, there will be multiple operator relief changes that will be effective for the Winter 2019 Pick: Eliminate all reliefs at Penn North for the LocalLink 85 (Northwest) Reduce/eliminate all reliefs after 6pm at Kirk & 25 th (Kirk) Relocate relief at O Donnell & Macon to Eastern & Highland and Fayette Plaza (Eastern) Reduce/eliminate all reliefs after 6pm at Greenmount & 25 th (Kirk) Relief location at Northern Parkway & York Road will be discontinued and all LocalLink 33 service will operate PO/PI Service Request Forms Total number of changes: 121 Changes initiated by operators: 39 (32% of changes) 15

16 The Year Ahead More real-time! Downtown bus shelters North Avenue Rising Microtransit Pilot LocalLink 75 Technical assistance from the Shared Use Mobility Center New service alerts system Sustainability Plan Regional Transit Plan 16