METRO OPERATIONS COMMITTEE

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1 Los Angeles County Metropolitan Transportation Authority Item 1 CHIEF OPERATIONS OFFICER S S REPORT METRO OPERATIONS COMMITTEE Lonnie Mitchell Chief Operations Officer May 19, 20 1

2 Employee Recognition Edward Cunningham Recognition for his Community Leadership 2

3 Customer Complaints- Bus 3.50 Customer Complaints Per 0,000 Boardings Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Actual Target FY06 FY07 FY08 FY09 FY FY YTD 3

4 Operator Assignment Ratio- Bus Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Actual Target 4

5 Operator Assignment Ratio- Rail Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Actual Target 5

6 Fare Revenue Operations FY February YTD $275,000,000 $250,000,000 $225,000,000 $200,000,000 $175,000,000 $150,000,000 $125,000,000 $0,000,000 $75,000,000 $50,000,000 $25,000,000 $- $251,392,494 FY JAN YTD Actual $248,627,907 Budget YTD 6

7 Direct and Contracted Bus Boardings Aver age Weekday Boar dings 1,400,000 1,300,000 1,200,000 1,0,000 1,000, , , , , ,000 Mar - Apr - May- Jun- Jul - Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar - Actual 1,160,414 1,143,761 1,165,978 1,134,987 1,078,358 1,071,443 1,132,850 1,5,755 1,2, ,140 1,065,786 1,9,352 1,143,385 Please note Avg. Wkdy Brdgs reported excludes Orange Line boardings, which is reflected on a separate slide 7

8 Orange Line Boardings Average Weekday Boardings 26,000 24,000 22,000 20,000 23,8 23,521 24,158 21,879 21,902 21,694 25,052 23,958 23,342 23,957 21,6 24,284 24,965 18,000 16,000 14,000 12,000,000 Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- 8

9 Rail Boardings Average Weekday Boardings 350, , , , ,000 0,000 50,000 - Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- M a r - Apr - M a y - J un- J ul - Aug- S e p- Oc t - Nov - De c - J a n- Fe b- M a r - Gold Line 31,544 32,315 32,434 37,270 34,285 35,247 35,649 34,440 33,121 30,804 33,947 33,829 34,544 Green Line 39,645 38,985 40,344 43,904 39,900 41,172 42,273 40,385 38,706 35,259 40,891 40,729 38,359 Blue Line 77,806 77,966 76,368 82,840 77,545 81,126 82,542 77,528 74,832 71,038 79,709 80,988 77,805 Red Line 155, , , , , , , , , , , , ,093 9

10 Service Reliability- Bus 0.00% 90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00%.00% 0.00% On-Time Performance 73.00% 74.00% 74.04% 73.30% 75.14% 75.76% 73.54% 72.60% 73.42% 74.16% 77.06% 74.84% 75.87% Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- ISOTP (Early) 8.00% 7.00% 6.00% 6.52% 6.83% 6.64% 6.53% 6.59% 6.28% 5.69% 6.21% 6.81% 5.95% 5.00% 4.59% 4.48% 4.31% 4.00% 3.00% 2.00% 1.00% 0.00% Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar-

11 Service Reliability- Bus On Time Performance-YTD 0.00% 64.35% 63.77% 64.05% 66.25% 72.33% 74.61% 50.00% 0.00% FY06 FY07 FY08 FY09 FY FY YTD

12 Cleanliness Div. 1 Div. 2 Div. 3 Div. 5 Div. 6 Div. 7 Div. 8 Div. 9 Div. Div. 15 Div. 18 Systemwide Jan- Feb- Mar- Goal 12

13 Safety- Bus Accidents Per 0,000 Hub Miles Accidents Per 0,000 Hub Miles- Systemwide by Month Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Actual Target FY06 FY07 FY08 FY09 FY FY YTD 13

14 Bus Accident Analysis 14

15 Fleet Reliability- Bus 5,000 4,000 3,000 2,000 1,000 0 Mean Miles Between Mechanical Failures 3,354 3,656 3,571 3,580 3,483 3,261 3,070 3,444 3,546 3,369 3,738 3,820 3,618 Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Actual Target 4,000 3,500 3,000 2,500 2,000 1,500 1, ,274 3,532 3,137 3,137 3,221 3,462 FY06 FY07 FY08 FY09 FY FY YTD 15

16 Road Calls by Bus Series and System 16

17 Accessible Service Issues Avg Monthly Wheelchair User Boardings 70,000 60,000 50,000 40,000 30,000 20,000, ,242 54,233 44,640 39,345 36,757 32,977 FY06 FY07 FY08 FY09 FY FYYTD Avg Monthly Wheelchair User Complaints FY06 FY07 FY08 FY09 FY FYYTD 17

18 Organizational and Management Development Planning for 2015 Prepare Tomorrow's Workforce Today Issues Staff in Key Leadership Positions Close to Retirement Large number of high-risk key leadership positions No degree in Transit Operations. Must develop leaders internally Many positions have highly specialized requirements Difficulty of finding qualified candidates. 18

19 Organizational and Management Development Planning for 2015 SOLUTIONS NextGen Succession Plan Aligned with Business Strategy Focusing on Critical Roles first Preparing for future by seeing around corners Identifying likely gaps between current and future workforce Preparing multiple qualified candidates for key leadership positions Metro University Training in core technical and leadership requirements for at-risk positions and few external sources Starting the four Transit Operations Supervisory disciplines (Instruction, Control, Vehicle Operations, and Dispatching/Mark-up) Developing training in multiple formats (virtual, webinars, computerbased, DVD's) to be delivered in multiple locations. 19

20 Deferred Maintenance KPI s in development Bus Midlife Overhauls Engine re-powers Heavy and Light rail overhauls Station Cleanliness Bus Painting on 4 year cycle (Bus Shelters and Rail Stations) Division Roof Replacements 20

21 Emergency Response Planning Currently in place Plaza EOC (LASD) Bus Operations Control EOC Location 61 Emergency Dispatch Center Rail Divisions Back-Up Dispatch Centers Need to Develop A procedure tying all together Contact Listings Improved communication between facilities First response staffing Create small task force to clear up confusion consisting of operational departments directly needed to support the operation, law enforcement and security 21

22 Employee Recognition Employee of the Quarter Recognition of Awards 22

Sound Transit Operations December 2014 Service Performance Report. Ridership

Sound Transit Operations December 2014 Service Performance Report. Ridership Ridership Total Boardings by Mode Mode Dec-13 Dec-14 % YTD-13 YTD-14 % ST Express 1,266,130 1,396,787 10.3% 16,605,299 17,661,976 6.4% Sounder 248,710 285,016 14.6% 3,035,735 3,361,317 10.7% Tacoma Link