Sound Transit Operations February 2018 Service Performance Report. Ridership

Transcription

1 February 218 Service Performance Report Ridership Total Boardings by Mode Feb-17 Feb-18 % YTD-17 YTD-18 % ST Express 1,373,96 1,372,88 -.1% 2,877,294 2,88,719.1% Sounder 314,96 32, % 681, , % Tacoma Link 77,64 76, % 12,369 14,78 1.6% Link 1,1,18 1,68,47 8.3% 3,312,72 3,3,986.8% Paratransit 4,42 4, % 9,26 1, % System Total 3,321,23 3,486,487.% 7,32,86 7,318,31 4.1% Monthly ridership figures are preliminary and subject to revision on a quarterly basis. February 217: 2 Weekdays 4 Saturdays 4 Sundays February 218: 2 Weekdays 4 Saturdays 4 Sundays Sound Transit ridership increased by 16K, or %, compared to February of last year. Average weekday boardings increased by 2.% compared to February 217 with all modes registering increases with the exception of ST Express which remained essentially flat. ST Express ridership remained essentially flat compared to the same time last year. Routes 8 (Lakewood - Puyallup) and 96 (Bonney Lake - Sumner) led the way in ridership growth during the month. Ridership gains are attributed to increased demand to access Sounder south line stations due to the two new round trips added in the September service change. Sounder ridership increased by 38K, or 11.9%, compared to February 217. Average weekday boardings on Sounder increased overall by 12.9% compared to the same period last year. Average weekday boardings increased on both the North and the South Line by 3.6% and 14%, respectively. South line ridership growth was in large part due to the two new round trips added in the September service change. Tacoma Link ridership decreased by 1K, or 1.2%, during the month of February. Average weekday boardings increased by 2% but average weekend boardings decreased. Link ridership increased by 129K, or 8.3%, compared to the same period last year. Average weekday, Saturday, and Sunday boardings increased by 8.6%,.7%, and 9.6%, respectively. Paratransit services increased by 1.2% compared to February 217. The increase in paratransit ridership is attributed to the increased ridership on Link with the opening of the University Link and Angle Lake extensions and additional customers requesting access to the Link system. Average Daily Boardings Mode Weekday Saturday Sunday Feb-17 Feb-18 % Feb-17 Feb-18 % Feb-17 Feb-18 % ST Express 61,764 61,786.% 2,168 2,93 -.4% 14,179 14, -1.2% Sounder 1,982 18,4 12.9% N/A N/A Tacoma Link 3,364 3,431 2.% 2,423 1, % % Link 6,12 7, % 39,49 41,6.7% 29,184 31, % Paratransit % % % System Total 146,394 1,11 2.% Paratransit daily boardings are assumed equal between weekdays, Saturdays, and Sundays. April, 218 Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 1

2 Sound Transit Operations February 218 Service Performance Report Monthly Ridership Trends by Mode ST Express Sounder System-wide 1,8 1,6 1,4 1,2 1, ST Express ridership and average weekday boardings were essentially flat versus the same period last year, while weekend boardings slightly decreased. Sounder system-wide monthly ridership increased by 11.9% for the month, while average weekday boardings for the month increased by 12.9%. Tacoma Link Sounder North Tacoma Link ridership decreased by 1.2% in February versus last year. Average weekday boardings increased by 2%, while average weekend boardings decreased. Sounder North ridership decreased by 8.% compared to last year. There were 4. weekdays impacted by mudslides in 218 versus 3 weekdays in 217. However, average weekday boardings increased by 3.6%. Link Sounder South ,6 4 2,2 3 1,8 3 1,4 2 1, Link ridership grew 8.3% for the month compared to last year. Average weekday, Saturday, and Sunday boardings increased by 8.6%,.7%, and 9.6%, respectively. Sounder South ridership increased by 14.%, or 4K. Average weekday boardings also increased by 14% compared to February 217. The ridership growth is largely attributed to the two new round trips added in September service change last year. 2 Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org

3 February 218 Service Performance Report ST Express Highlights ST Express on-time performance continued to improve versus the previous 12-month period and met the target in February at 87.3%. Customer complaints per 1K boardings were higher than the target at 17.. Traffic congestion continues to impact performance and the customer experience. Passengers per trip met the month's target at Preventable accidents per 1K miles remained within the target range at.64. On-Time Performance Farebox Recovery (12-Mo Rolling Avg) % 9% 8% 4% 3% 8% 7% 2% 7% 1% Target: 8% Feb 218: 87.3% YTD 218: 87.2% Target: 2.% 12-Mo Avg: 29.7% Complaints per 1K Boardings Target: < 1 Feb 218: 17. YTD 218: 17.1 Target: 3. Feb 218: 36.6 YTD 218: Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 94% 92% Target:.8 12-Mo Avg:.64 Target: 99.8% Feb 218: 99.9% YTD 218: 99.9% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 3

4 February 218 Service Performance Report Sounder Commuter Rail Highlights Sounder on-time performance was below target at 8.4% in February, which was impacted especially by a BNSF south-line tie replacement and undercutting program. Also, freight interference exceeded average as freight volumes are at record levels. Percentage of scheduled trips operated was below target at 94.6% for the month due to 4. days of blocking landslides that cancelled 36 trips. On-Time Performance Farebox Recovery (12-Mo Rolling Avg) % 9% 4% 8% 8% 3% 2% 7% 1% Target: 9.% Feb 218: 8.4% YTD 218: 9.8% Target: 23.% 12-Mo Avg: 33.% Complaints per 1K Boardings Target: < 1 Feb 218: 8.2 YTD 218: 6.8 Target: 78.9 Feb 218: 47.7 YTD 218: Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 94%.2 92%. Target: Mo Avg:. Target: 99.% Feb 218: 94.6% YTD 218: 96.9% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 4

5 February 218 Service Performance Report Tacoma Link Highlights Tacoma Link on-time performance was 99.9% in February. There were no complaints related to Tacoma Link in the month. Passengers per trip was above the target at 2.3 in the month. Preventable accidents per 1K miles is based on a 12-month rolling average. Tacoma Link's 12-month rolling average during the month was 1.31 due to one preventable accident that occurred during service in June % 97% 9% On-Time Performance Farebox Recovery (12-Mo Rolling Avg) Tacoma Link to remain fare-free until 222. Target: 98.% Feb 218: 99.9% YTD 218: 1.% Complaints per 1K Boardings Target: < 1 Feb 218:. YTD 218:. Target: 18.2 Feb 218: 2.3 YTD 218: Preventable Accidents per 1K Miles (12-Month Rolling Avg) 94% 92%. Target: < Mo Avg: 1.31 Target: 98.% Feb 218: 99.9% YTD 218: 1.% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org

6 February 218 Service Performance Report Link Highlights Passengers per trip was trending higher than target at Link continues to carry more passengers per trip, as the region enthusiastically adopted Link as a convenient transportation choice. Link has had no preventable accidents since November 216. Headway Management Performance Farebox Recovery (12-Mo Rolling Avg) 9% % 4% 3% 8% 2% 8% 1% Target: Feb 218: 9.4% YTD 218: 9.2% Target: 4.% 12-Mo Avg: 41.2% Complaints per 1K Boardings Target: < 1 Feb 218: 1.3 YTD 218: 1.8 Target: Feb 218: YTD 218: Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 94%.2 92%. Target:.3 12-Mo Avg:. Target: 98.% Feb 218: 99.6% YTD 218: 99.1% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 6

7 February 218 Service Performance Report General Transit 8% 6% 4% 2% % Parking Utilization by Region Pierce Snohomish South King East King North King System-wide Permanent & Leased Parking February 218 Region Snohomish North King East King South King Pierce System Total Available 3, ,266,31 4,96 1,114 Utilized 3, ,224 4,91 4,798 14,441 % Utilized 97% 97% Excluding leased lots for East Link construction mitigation, a total of 1,114 parking stalls are available at 29 locations in Pierce, Snohomish, and King County. Parking utilization for February this year was, up from 94% in the same period last year. System-wide utilization grew in Pierce County by 4% while King County utilization remained flat. Snohomish parking utilization increased by 2.1%. Many of our parking facilities continue to be at or near capacity. Target Vertical Conveyance Availability ST managed elevators Link and Sounder Fare Evasion Trends Target Link 217 Sounder 217 Link (KCM managed) elevators Link (KCM managed) escalators % 4% Link 218 Sounder 218 9% 3% 2% 1% 8% % Target: 9% ST Elevators: 99.6% Target: 3% Sounder: 2.% Link: 3.2% Link Elevators: 98.9% Link Escalators: 98.2% Targeted availability is set at 9% to match contract standards. Sound Transit managed conveyances at ST Express and Sounder stations consistently perform above the 9% target availability and achieved 99.6% during the month. KCM managed Link conveyances also exceeded target with elevators reaching 98.9% and escalators reaching 98.2% uptime during February. Fare Evasion on Link was 3.2%, lower than the same period of last year but above the 3% targeted range. During the month Link boardings increased 8.3% compared to last year, which combined with fare enforcement officer vacancies resulted in a lower inspection rate. Sounder fare evasion in February is the same as last year, with final results of 2.% for the month. Overall, combined fare evasion was 3.%, slightly above the targeted range. Fare inspections reached 7.9% of all rail passengers in February 218, below the targeted inspection rate of 1% primarily due to staffing vacancies and higher ridership. Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 7

8 April, 218 Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: Sound Transit Operations 218 Monthly Modal Performance Data Sheet Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Ridership Complaints Received Complaints per 1, Boardings Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) Farebox Recovery (Rolling 12 Months) 6 Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Headway Performance +2 Minutes 3 ST Express Tacoma Link Ridership Complaints Received Complaints per 1, Boardings Targets 7 482, % > 9.% 8.% 8.% 18,86, 39.1 < 1. <.8 2.% Targets 7 49, % > 9.% 66.7% 98.% N/A 94, 19.1 < N/A Jan 41,3 99.9% 99.% 94.1% 87.1% 1,7, % Jan 4,62 1.% 1.% 1.% 1.% N/A 78, N/A Feb 37, % 97.% 93.4% 87.3% 1,372, % Feb 3, % 1.% 9.9% 99.9% N/A 76, N/A Mar.%.%.%.% #DIV/! ##### Mar.%.%.%.% N/A #DIV/! ##### Apr.%.%.%.% #DIV/! ##### Apr.%.%.%.% N/A #DIV/! ##### May.%.%.%.% #DIV/! ##### May.%.%.%.% N/A #DIV/! ##### Jun.%.%.%.% #DIV/! ##### Jun.%.%.%.% N/A #DIV/! ##### Jul.%.%.%.% #DIV/! ##### Jul.%.%.%.% N/A #DIV/! ##### Aug.%.%.%.% #DIV/! ##### Aug.%.%.%.% N/A #DIV/! ##### Sep.%.%.%.% #DIV/! ##### Sep.%.%.%.% N/A #DIV/! ##### Oct.%.%.%.% #DIV/! ##### Oct.%.%.%.% N/A #DIV/! ##### Nov.%.%.%.% #DIV/! ##### Nov.%.%.%.% N/A #DIV/! ##### Dec.%.%.%.% #DIV/! ##### Dec.%.%.%.% N/A #DIV/! ##### YTD 78, % 98.% 93.7% 87.2% 2,88, % YTD 7,814 1.% 1.% 98.% 1.% N/A 14, N/A Sounder Link Targets 7 8, % > 9.% 86.% 9.% 4,6, 38 < % Targets 7 12, % > 9.% 86.% 9.% 9.% 2,2, 246 < 1. <.3 4.% Jan % 1.% 88.9% 96.2% 416, % Jan 8, % 98.% 96.% 94.% 9.% 1,823, % Feb % 1.% 88.9% 8.4% 32, % Feb 7, % 99.% 9.6% 9.1% 9.4% 1,68, % Mar.%.%.%.% #DIV/! ##### Mar.%.%.%.%.% #DIV/! ##### Apr.%.%.%.% #DIV/! ##### Apr.%.%.%.%.% #DIV/! ##### May.%.%.%.% #DIV/! ##### May.%.%.%.%.% #DIV/! ##### Jun.%.%.%.% #DIV/! ##### Jun.%.%.%.%.% #DIV/! ##### Jul.%.%.%.% #DIV/! ##### Jul.%.%.%.%.% #DIV/! ##### Aug.%.%.%.% #DIV/! ##### Aug.%.%.%.%.% #DIV/! ##### Sep.%.%.%.% #DIV/! ##### Sep.%.%.%.%.% #DIV/! ##### Oct.%.%.%.% #DIV/! ##### Oct.%.%.%.%.% #DIV/! ##### Nov.%.%.%.% #DIV/! ##### Nov.%.%.%.%.% #DIV/! ##### Dec.%.%.%.% #DIV/! ##### Dec.%.%.%.%.% #DIV/! ##### YTD 1, % 1.% 88.9% 9.8% 768, % YTD 16,1 99.1% 98.% 96.% 94.8% 9.2% 3,3, % 1 PMIs are preventive vehicle maintenance inspections. Link PMIs include Signals, Traction Power, LRV, Track, SCADA, and Facilities. Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) Farebox Recovery (Rolling 12 Months) 6 2 Actual performance compared to the Budget standard-st Express: >8%, Sounder: >9%, Link: >, Tacoma Link: >98.%. 3 Headways are scheduled intervals between trips. 4 An accident in which the operating employee(s) failed to do everything reasonable to prevent the accident. YTD Preventable accidents per 1, miles is based on a rolling 12-month period of data. 6 Farebox recovery is calculated as farebox revenues divided by total modal operating expenses based on a rolling 12-month period of data. 7 Year end target. For farebox recovery, the target reflects fare policy board minimums.