Sound Transit Operations March 2017 Service Performance Report. Ridership. Total Boardings by Mode

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1 March 217 Service Performance Report Ridership ST Express Sounder Tacoma Link Link Paratransit Mar-16 Mar-17 % 1,83,4 1,621,49 2.4% 37,496 82,631 1,264,47 3,821 Total Boardings by Mode 389,98 87,39 1,89,43, % System Total 3,39,81 3,963, % YTD-16 YTD-17 % 4,467,3 4,498,789.7% 1,62,467 1,71,343.8%.7% 244, , % 47.% 38.6% Monthly ridership figures are preliminary and subject to revision on a quarterly basis. 3,,884,171,11 72.% 11,84 14,3 3.8% 8,791,36 1,994, % March 216: 23 Weekdays 4 Saturdays 4 Sundays March 217: 23 Weekdays 4 Saturdays 4 Sundays Sound Transit ridership increased by 63K, or 19.7%, compared to March 216. System-wide average weekday boardings increased by 2.8% during the month. All modes registered increases in ridership during the month of March. ST Express ridership increased by 38K, or 2.4%, while average weekday boardings also saw an increase of 2.6% during the month. Ridership on routes operating through the I- North, I-9, and SR-2 corridors experienced the most growth compared to the same period last year. Sounder ridership was up 14K, or 3.9%, compared to March 216. Similarly, average weekday boardings on Sounder were up 3.8% compared to same period last year, surpassing 17K weekday boardings. The increase in ridership is partially attributed to the mid-day trains added in September 216. The mid-morning train is averaging 12 boardings while the mid-afternoon train is averaging over 37 boardings. Tacoma Link ridership increased by K, or.7%, during the month. Similarly, average weekday boardings were up 3.%. The increase is attributed in part to Pierce Transit not charging fares on their bus service from March 12 through March 18 as part of their March 217 service change. Link ridership was up 9K, or 47%, compared to the same period last year. Average weekday boardings were up by 4.4%. The continued increase in monthly ridership and average weekday boardings is due to the opening of the two Link extensions in 216. Paratransit services increased by 38.6% compared to March 216. The increase in Paratransit ridership is attributed to the increased ridership on Link with the opening of the University Link and Angle Lake extensions and additional customers requesting access to the Link system. Average Daily Boardings Mode Weekday Saturday Mar-16 Mar-17 % Mar-16 Mar-17 % ST Express 62,446 64,8 2.6% 21,821 21,47-3.% Sounder Tacoma Link Link Paratransit System Total 16,37 3,19 43, ,76 17,172 3,27 67, , % 3.% 4.4% 38.6% 2.8% 1,619 1,836 39, ,36 43, N/A 2.6% 11.% 38.6% Paratransit daily boardings are assumed equal between weekdays, Saturdays, and Sundays. Sunday Mar-16 Mar-17 % 14,966 1,868 6.% 1, N/A 11.9% 26,678 34,688 3.% % May 4, 217 Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 1

2 Sound Transit Operations March 217 Service Performance Report Monthly Ridership Trends by Mode ST Express Sounder System-wide 1,8 4 1,6 4 1,4 3 1,2 3 1, ST Express ridership increased by 2.4% compared to the same time last year. Average weekday boardings also increased by 2.6%. Sounder system-wide ridership increased by 3.9% and average weekday boardings increased by 3.8% compared to March 216. Tacoma Link Sounder North Tacoma Link ridership increased by.7% compared to March 216. Average weekday boardings were also up by 3.% compared to the same period last year. Sounder North ridership increased by.2% overall and average weekday boardings remained unchanged compared to March 216. Link Sounder South ,6 4 2,2 3 1,8 3 1,4 2 1, Link ridership was up 47% compared to March 216, while average weekday boardings increased by 4.4%. Link s impressive ridership gains are largely a result of the service extensions to the University of Washington and Angle Lake. Sounder South ridership increased by 3.7% and average weekday boardings increased by 4.3% compared to March Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org

3 March 217 Service Performance Report ST Express Highlights On-time performance and complaints per 1K boardings continue to be impacted by traffic congestion and overcrowding. Passengers per trip came in slightly below target for the month. Preventable accidents per 1K miles was close to target at.82. Safety is the top priority as staff and partners continue working together to identify and address the issues. On-Time Performance Farebox Recovery (12-Mo Rolling Avg) 1% 9% 9% % 4% 8% 8% 7% 3% 2% 7% 1% Target: 8% Mar 217: 83.7% YTD 217: 84.6% Target: 28.% 12-Mo Avg: 29.9% Complaints per 1K Boardings Target: < 1 Mar 217: 2.4 YTD 217: 16. Target: 38.8 Mar 217: 38.3 YTD 217: Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 1% 94% 92% 9% Target:.8 12-Mo Avg:.82 Target: 99.8% Mar 217: 99.9% YTD 217: 99.9% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 3

4 March 217 Service Performance Report Sounder Commuter Rail Highlights On-time performance was impacted by increased freight interference due to a high volume of grain and coal trains and by multiple construction projects, that required slow train speeds. An increase in annulled trains is the result of an intense rainy season and three days of landslide blockage events that resulted in a BNSF imposed 48-hour passenger train moratorium. The majority of customer complaints were related to service delays. On-Time Performance Farebox Recovery (12-Mo Rolling Avg) 1% % 9% 9% 8% 8% 4% 3% 2% 7% 1% Target: 9.% Mar 217: 82.6% YTD 217: 81.2% Target: 26.7% 12-Mo Avg: 31.% Complaints per 1K Boardings Target: < 1 Mar 217: YTD 217: Target: Mar 217: 8.6 YTD 217: Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 1% 94%.2 92%. 9% Target: Mo Avg:. Target: 99.% Mar 217: 96.% YTD 217: 96.3% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 4

5 March 217 Service Performance Report Tacoma Link Highlights Tacoma Link consistently performs better than target for on-time performance, complaints per 1K boardings, and percentage of scheduled trips operated. Passengers per trip was slightly below target at 2.3 for the month of March. Preventable accidents per 1K miles is based on a 12-month rolling average. In March, Tacoma Link's 12- month rolling average was 1.31 due to one preventable accident that occured in the yard during non-revenue hours in December % 99% 97% 9% On-Time Performance Farebox Recovery (12-Mo Rolling Avg) Tacoma Link to remain fare-free until 222. Target: 98.% Mar 217: 99.9% YTD 217: 99.8% Complaints per 1K Boardings Target: < 1 Mar 217:. YTD 217:. Target: 21.1 Mar 217: 2.3 YTD 217: Preventable Accidents per 1K Miles (12-Month Rolling Avg) 1% % 92%. 9% Target: < Mo Avg: 1.31 Target: 98.% Mar 217: 99.9% YTD 217: 99.8% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org

6 March 217 Service Performance Report Link Highlights Headway management performance was below target at 89.1% due to 2% overall loss of MLK cascade and delays in the DSTT. Link observed a similar trend as 216 where passengers per trip fell slightly below target. Preventable accidents per 1K miles is based on a 12-month rolling average. In March, Link's 12-month rolling average was. due to one non-revenue preventable accident in the wash bay in November 216. Percentage of scheduled trips operated improved due to fewer service interruptions compared to previous months. Headway Management Performance Farebox Recovery (12-Mo Rolling Avg) 1% % 9% 4% 9% 3% 8% 2% 8% 1% Target: 9% Mar 217: 89.1% YTD 217: 89.1% Target: 37.6% 12-Mo Avg: 39.9% Complaints per 1K Boardings Target: < 1 Mar 217: 1.8 YTD 217: 2.7 Target: 223 Mar 217: 29. YTD 217: Preventable Accidents per 1K Miles (12-Mo Rolling Avg) 1% %.2 92%. 9% Target:.3 12-Mo Avg:. Target: 98.% Mar 217: 99.3% YTD 217: 97.7% Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 6

7 March 217 Service Performance Report General Transit 1% % % Parking Utilization by Region Pierce Snohomish South King East King North King System-wide Permanent & Leased Parking March 217 Region Available Utilized % Utilized Snohomish 3,613 3,222 89% North King % East King 1,488 1,48 99% South King,31 4,876 97% Pierce 4,913 4,63 9% System Total 1,284 14,47 9% A total of 1,284 parking stalls are available at 31 locations in Pierce, Snohomish, and King County. Temporary (leased) parking is available in all regions except East King County. Overall, the number of spaces available to customers increased by 8.2% compared to last year. Similarly, the number of customers utilizing the spaces increased by 12.2%. System-wide utilization is at 9% and many of our parking facilities continue to be at or near capacity. The Pierce County region experienced 6.7% growth in parking utilization and Snohomish County usage increased by.1%. North, East, and South King regions decreased by 1.9% compared to the same period of last year. Angle Lake garage and surface lot introduced 1,16 parking spaces with the opening of the new station. Utilization of the parking stalls at this station has steadily increased since its opening at the end of September 216. In its sixth full month of operation, the garage spaces are well utilized at usage. Vertical Conveyance Availability Target ST managed elevators Link and Sounder Fare Evasion Trends Target Link 216 Sounder 216 1% Link (KCM managed) elevators Link (KCM managed) escalators % Link 217 Sounder 217 9% 4% 3% 9% 2% 1% 8% % Targeted availability is set at 9% to match contract standards. Link elevators, which are managed by KCM, were below targeted availability levels at 93.1% during the month of March. KCM managed Link escalators were above target for the period at availability. Sound Transit managed elevators at ST Express and Sounder locations consistently perform above the 9% target availability and achieved 99.7% in the month of March. Fare Evasion on Link increased compared to March 216, with final results of 4%, exceeding the 3% targeted range. March Link boardings increased 47% compared to last year, resulting in a lower inspection rate on Link. Sounder fare evasion also increased compared to the same time last year, with final results of 1.9% for the month. Overall, combined fare evasion was 3.7%, above the targeted range of 3%. Fare inspections trended above 4% of all rail passengers in March 217, below the targeted inspection rate of 1% primarily due to staffing vacancies and higher ridership. Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: 711 main@soundtransit.org 7

8 May 4, 217 Sound Transit Union Station 41 S. Jackson St., Seattle, WA TTY Relay: Sound Transit Operations 217 Monthly Modal Performance Data Sheet Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Ridership Complaints Received Complaints per 1, Boardings Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) Farebox Recovery (Rolling 12 Months) 6 Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Headway Performance +2 Minutes 3 ST Express Tacoma Link Ridership Complaints Received Complaints per 1, Boardings Targets 481, % > 9.% 8.% 8.% 18,68, 38.8 < 1. <.8 28.% Targets 49, % > 9.% 66.7% 98.% N/A 1,4, < N/A Jan 4, % 98.% 94.% 86.% 1,3, % Jan 4,2 99.6% 1.% 81.7% 99.6% N/A 74, N/A Feb 38, % 99.% 94.7% 84.1% 1,373, % Feb 3,732 1.% 1.% 97.6% 1.% N/A 76, N/A Mar 42, % 99.% 94.4% 83.7% 1,621, % Mar 4, % 93.% 98.9% 99.9% N/A 87, N/A Apr.%.%.%.% #DIV/! ##### % Apr.%.%.%.% N/A #DIV/! ##### 1.43 N/A May.%.%.%.% #DIV/! #####.86 3.% May.%.%.%.% N/A #DIV/! ##### 1.7 N/A Jun.%.%.%.% #DIV/! #####.87 3.% Jun.%.%.%.% N/A #DIV/! ##### 1.7 N/A Jul.%.%.%.% #DIV/! #####. 3.% Jul.%.%.%.% N/A #DIV/! ##### 1.97 N/A Aug.%.%.%.% #DIV/! ##### % Aug.%.%.%.% N/A #DIV/! ##### 2.26 N/A Sep.%.%.%.% #DIV/! ##### % Sep.%.%.%.% N/A #DIV/! ##### 2.63 N/A Oct.%.%.%.% #DIV/! ##### % Oct.%.%.%.% N/A #DIV/! ##### 3.17 N/A Nov.%.%.%.% #DIV/! #####.86 3.% Nov.%.%.%.% N/A #DIV/! ##### 3.9 N/A Dec.%.%.%.% #DIV/! ##### % Dec.%.%.%.% N/A #DIV/! #####. N/A YTD 12, % 98.7% 94.4% 84.6% 4,498, % YTD 12, % 97.7% 92.7% 99.8% N/A 238, N/A Sounder Link Targets 8,78 99.% > 9.% 82.% 9.% 4,479,999. < % Targets 12, % > 9.% 86.% 9.% 9.% 22,9, < 1. < % Jan % 1.% 9.3% 78.9% 364, % Jan 8,63 9.3% 96.% 96.1% 9.% 88.7% 1,76, % Feb % 1.% 9.3% 82.% 316, % Feb 7, % 96.% 9.3% 91.7% 89.4% 1,1, % Mar % 1.% 9.3% 82.6% 389, % Mar 8, % 98.% 93.9% 92.1% 89.1% 1,88, % Apr.%.%.%.% #DIV/! #####. 3.9% Apr.%.%.%.%.% #DIV/! #####. 41.% May.%.%.%.% #DIV/! #####. 31.2% May.%.%.%.%.% #DIV/! #####.6 4.2% Jun.%.%.%.% #DIV/! #####. 31.3% Jun.%.%.%.%.% #DIV/! #####.6 4.1% Jul.%.%.%.% #DIV/! #####. 31.1% Jul.%.%.%.%.% #DIV/! ##### % Aug.%.%.%.% #DIV/! #####. 31.3% Aug.%.%.%.%.% #DIV/! #####.8 37.% Sep.%.%.%.% #DIV/! #####. 31.1% Sep.%.%.%.%.% #DIV/! ##### % Oct.%.%.%.% #DIV/! #####. 3.7% Oct.%.%.%.%.% #DIV/! ##### % Nov.%.%.%.% #DIV/! #####. 3.2% Nov.%.%.%.%.% #DIV/! #####. 37.% Dec.%.%.%.% #DIV/! #####. 32.2% Dec.%.%.%.%.% #DIV/! #####. 38.6% YTD 1, % 1.% 9.3% 81.2% 1,71, % YTD 2, % 96.7% 9.1% 91.4% 89.1%,17, % 1 PMIs are preventive vehicle maintenance inspections. Link PMIs include Signals, Traction Power, LRV, Track, SCADA, and Facilities. Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) Farebox Recovery (Rolling 12 Months) 6 2 Actual performance compared to the Budget standard-st Express: >8%, Sounder: >9%, Link: >9%, Tacoma Link: >98.%. 3 Headways are scheduled intervals between trips. 4 An accident in which the operating employee(s) failed to do everything reasonable to prevent the accident. YTD Preventable accidents per 1, miles is based on a rolling 12-month period of data. 6 Farebox recovery is calculated as farebox revenues divided by total modal operating expenses based on a rolling 12-month period of data.