One Stop Destination Management Company UAE - Qatar - Oman. Portfolio

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1 One Stop Destination Management Company UAE - Qatar - Oman Portfolio

2 Darina Holidays Online travel services company focusing on individual traveler, Groups and corporate assembly supported by the most advanced travel infrastructure and online technology Serve more than 70,000 visitors in year 2014

3 Why Darina Holidays At Darina Holidays we strive to provide our suppliers with the very best service in the industry today. We are committed to offering travel services of the highest quality, combining our energy and enthusiasm, with our years of experience. Our greatest satisfaction comes in serving large numbers of satisfied clients who have experienced the joys and inspiration of travel. We are professionals in the travel industry. Potential suppliers are attracted to join this dynamic organization and benefit from the rapid growth and opportunities that it offers. Through our groups of companies in United Arab Emirates the company provides ground services at wholesale rates for worldwide travel agencies covering more than 99% of UAE Hotels. Established a very strong name in the local market and created a big name in a very short time within the Local market and within the travel industry. Darina Holidays understand your need for quality and trust when it comes to providing memorable holiday experiences. Ever since the company was established in 2008, Darina Holidays has concentrated its efforts in producing quality travel, responding to the needs of the times while anticipating the demands of the future. we hope that we will give you an overview of our organization, history, services and key persons and you will give us the opportunity to examine together the areas where we could work on a fruitful and mutually beneficial basis in the future. Rami Asaad Managing Director Darina Holidays 1

4 Our Mission Efficiency, Flexibility and Quality Service with a Personal Touch, State of the Art Technology, combined with strong purchasing advantages and Value for Money. We re committed to offer competitive value for money products and high level services in order to achieve total client satisfaction. We want to meet and exceed all business clients goals and objectives, strive for excellence in quality, integrity, and value in all that we do. We want our partners and ourselves to grow profitably in our respective countries, through market analysis, continuous product development, aggressive yield management and prudentfinancial risk monitoring. Our Vision Continue to be leading Destination Management Company in the region by meeting and exceeding suppliers / customer expectations to achieve the business objectives Darina Holidays 2

5 Our Strength The company has a dedicated professional s team to manage and develop the business. Each department has a highly experienced team of Sales Managers, Contractors, Operations, IT and Finance staff to service and develop the needs of the travel trade. We are committed to investing in our people to continue our expansion and provide a competitive service across the UAE, Qatar and Oman. Our professional and creative team is fully up to date with the latest trends and venues, so we can offer you the most original, innovative and sensational events. We will match the right travel solutions to your travel experience, style, special requests, destination preferences and budget requests. All this as we offer you creative and original ideas that could save you time and money enhancing the value of your travel plans and investment. Everyone on our team has years of experience helping a wide range of clients with an incredible amount of one-of-a-kind approaches. Darina Holidays 3

6 Darina Connect Darina Connect XML integration has been created bearing in mind the challenges that travel agents face when selecting hotels for their customers. Not only should the interface be a user friendly one, but all the information, including pricing and availability, must be presented in real time. XML The process of booking accommodation for a holiday or business trip can be a complicated one, which takes up a great deal of time. Every destination has numerous hotel options, each of which offers varying quality, pricing, facilities and availability. And it's this very diversity which makes it so tough to find just what you're looking for quickly and efficiently. Once you have integrated the Darina Holidays XML with your website, you and your customers will have instant access to our large inventory of accommodation options. With such a vast range and variety of hotels available, and with such and easy-to-use platform, your business will automatically start to attract new customers and encourage existing customers to return more often. Online B2B Reservations Portal: With our online B2B reservations potal partners can access to thousands of FIT products in multi destinations. Choose what products you want to book on our B2B site including Visas, Hotels, Apartments, Transfers, Airport Services, regular and tailor-made sightseeing. You will discover how easy it is to book travel products while you ll earn additional revenue on virtually effortless sales. You can complete bookings in a few simple steps. Navigation is clear, simple and user friendly and most importantly, you can book with you wherever and whenever you need. Darina Holidays 4

7 Services we Offer Darina Holidays offers the full range of professional and personal customized travel services to meet your every travel need and request. We provide exceptional experiences for our vacation and leisure travel clients that exceed expectations. Here is a list of just some of our services: Visa Services: If you planning for a short break holidays with friends or families or just want to meet your loved ones in this part of the world. Darina Holidays provides you the visa services for long and short stays. Hotel Bookings: Darina Holidays provide you the world-class hotel accommodation and facilities, with a wide choice of 5 star, 4 star and 3 star hotels through out the World, The lovely guest rooms and suites offering a number of luxurious amenities with our personalized services will make your journey memorable. Darina Holidays 5

8 Services we Offer Meet & Assist: Our genuine Arab hospitality starts at the airport with arriving guests met by our easily identifiable airport staff. Our well-trained and multilingual airport team caters to every customer s expectation, offering friendly and efficient service. Marhaba Service: In keeping with true Arabian hospitality and one of the hallmarks of Dubai International Airport, we at Darina Holidays provide Marhaba (welcome in Arabic) service to all our clients. Clients are met by Marhaba staff at the flight terminal and transported to the passport control using the airport buggies. Transfers: Darina Holidays coordinates & offers premium services to our valued customers apart from the Transfers Services includes Airport Transfers, Shuttle Transfers, VIP private Transfers and limousine services. All our clients are provided a welcome package which includes a welcome letter, map and a comprehensive booklet on that destination. We offer guests a professional, stylish and economical airport transfer or shuttle service to reach your hotels from the airport. Darina Holidays 6

9 Services we Offer Tours & Excursions: Darina Holidays offer the largest range of overland explorer programmers, sightseeing tours, safaris, excursions and special interest activities in the region. In addition to numerous scheduled services, we can also customize packages according to specific briefs. Apart from the size of our operations, we are also known for our many value-added support services. For the more adventurous, we have amazing choices in desert, mountain and wadi trips. These off-road safaris include introductory sessions, full-day trips and overnight stays, and cover camel riding, sand skiing, sand boarding, desert driving and dining in the desert. Our in-depth local knowledge, years of experience and all-encompassing portfolio continue to make Darian Holidays the ground handler of choice for tour operators from around the world. Darina Holidays 7

10 Services we Offer Leisure Groups & MICE: Within Darina Holidays there is an incorporated independent department specialized in the organiztion of leisure groups and MICE, having an extensive experience and knowledge of all aspects of tourism and an in-depth understanding of the destination of UAE, its local facilities and services on offer. We emphasize on creativity, cost-efficiency and excellence in the signing, planning and Implementing outstanding group travels. Throughout the years we have built up a vast network of reliable e local suppliers and associates with whom we have strong strategic partnerships. We work with selected hotels, attractions and service suppliers using our reputation and the number of such tours we sell to secure the most competitive prices whatever the time of year. FIT - Fully Independent Travel: Darina Holidays is usually the first choice for FIT travel itineraries, tours and trips, and other packaged travel into the region. As the region s largest operator of tours and safaris, we provide a vast array of choices and offer highly personalised services. As a single point of contact from quotation to departure, we ensure both continuity and complete confidentiality. Apart from the size of our operations, we are also known for our many value-added support services Darina Holidays 8

11 Some of our Achievements Darina Holidays 9

12 Organisation Chart Managing Director General Manager Administration Finance / Accounts Sales & Marketing Reservations Contracting Visa Operations Holidays / Ticketing Admin / HR Director Of Finance Director Of Sales - Europe Reservations Manager Director of Contracting Visa Manager Operations Supervisor Holidays/Ticketing Supervisor IT Administrator Credit Manager Sales Executive- Europe Reservations Supervisor Contracting Supervisor Visa Officer Hotels / Airport Rep Receivable Accountant Sales Manager - CIS Reservations Officer 1 Contracting Executive 1 Public Relations Officer Tour Guide Payable Accountant Project Manager MICE/Group Reservations Officer 2 Contracting Executive 2 Payable Accountant Reservations Officer 3 Contracting Executive 3 Reservations Officer 4 Reservations Officer 5 Reservations Officer 6 Reservations Officer 7 Reservations Officer 8 Reservations Officer 9 Reservations Officer 10 Reservations Officer 11 Reservations Officer 12 Darina Holidays 10

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