2 LETTER FROM THE CHAIRMAN OF THE BOARD Dear Partners, adriatica.net Group is the leading travel group in Croatia and the region. Through its companies Atlas and Kompas, adriatica.net Group is present in several market segments as the leading DMC agency for the Adriatic and Central Europe, and the leading tour operator for Croatia and Slovenia. Full-year consolidated revenue of adriatica.net Group is EUR 220 million. Leading emissive markets are West European, North and South American and Far Eastern markets. Hotel accommodation is a significant part of our portfolio, but we are also improving our offering of other types of accommodations as well as local features such as restaurants, excursions, and attractions. adriatica.net Group is a major partner of leading airline companies. adriatica.net Group is owned by leading Croatian companies, most prominently by Agrokor, the biggest private company in Southeast Europe. Agrokor has over 40,000 employees and over EUR 4 billion in revenue. adriatica.net Group is in the middle of a strong investment cycle which will enable us to offer new products and services. Our focus is on existing partners and guests, to whom we want to ensure a high level of service and be a reliable partner. Our biggest advantages are a well-established tradition and outstanding staff. Sincerely, Ivan Gadže, Chairman of the Board of adriatica.net Group
3 ADRIATICA.NET GROUP adriatica.net Group is the leading regional company specialized in developing, organizing and selling travel services based on its own international sales network and the network of partners. It covers the entire spectrum of tourist services in five main areas: incoming business, tour operations, organization of business travel, meetings, incentives, conferences and events, retail network and online business. Group strategy is defined through three brands: Atlas, the largest DMC (Destination Management Company) in Croatia and the region (your adriatic host) Kompas, a major regional and international ambassador (your adriatic ambassador) the leading online booking system (your adriatic navigator).
5 THE BIGGEST DESTINATION MANAGMENT COMPANY IN CROATIA AND THE REGION 90 Years of Experience Founded in 1923, Atlas is the biggest Destination Management Company in Croatia and the region, with a tradition of offering high-quality travel arrangements. A wide array of services, programs and products can satisfy all demands of individual, group and corporate clients from Croatia and the world. From its very beginnings, Atlas has been the driving force of development and creator of diverse travel arrangements in line with global trends. As the leading DMC, Atlas has a clear strategic goal positioning Croatia as a popular destination and uncovering all its charm both to domestic and foreign guests on a global scale, and this is exactly what Atlas has been working towards for a number of years. Key success factors The largest lease-holder of accommodation capacity in Croatia Adapting to global trends by implementing new IT solutions Organized teams throughout the region Diverse thematic excursions and attractions Exclusive franchise partner of American Express Travel Services in Croatia (with support from agents in almost every country in the world) The largest number of airplane tickets issued in Croatia Our people make the difference Atlas s skilled and expert staff brings together experience and modern technologies, driven by a constant aspiration towards different and better business operation. Our satisfied clients are the best acknowledgement of their work, and caring for the clients is more than just a job.
7 Our products A WIDE RANGE OF SERVICES FOR TOUR OPERATORS Focused on Your Success Selecting Atlas as a partner means relying on an agency with 90 years of tradition in the travel trade and the leading DMC in Croatia and the region. Every aspect of your tour will be carried through in a professional manner and every guest will get an individual approach and special care. In accordance with your profile, we will select the destination, reserve accommodation, offer thematic programs, your own excursions and support you at every turn. Our multilingual call centre, offices in tourist centres, as well as our top of the line operations centre offering support 24/7 guarantee flawless service to our guests. A RICH VARIETY OF EXCURSIONS Creating Your Memories With over 100 excursions in four regions, we provide our guests with unique experiences from the Danube and the Plitvice Lakes down to Dubrovnik. In our own creative way, we will introduce you to Croatian culture, nature, national parks, UNESCO heritage sites, tradition, attractions, gastronomy With carefully selected and well-organized excursions, Atlas helped preserve many folklore values and stimulate cottage industry, something we are especially proud of.
9 GROUPS, TOURS, FIT Perfect Arrangements as an Imperative Years of experience and excellent knowledge of destinations are a guarantee of the best-arranged group and individual tours in Croatia and the region. We take our guests from Zagreb to Dubrovnik, with included visits to countries in the region and innovative arrangements, not overlooking the individual needs of every guest. We guarantee quality and competitive pricing to our partners for our tours with guaranteed departures on offer (Croatian Delicacies, The Best of Croatia ), as well as our own, carefully crafted Adriatic cruises (Princes Aloha, Eden & Afrodita, A class sailing vessel cruises). Our tours for individuals and groups will show you the best of Croatia UNESCO world heritage sites, the culture, the history, gastronomy, archaeology, active tourism OUR OWN TOUR OPERATOR PROGRAM Your Dreams Our Trips Atlas makes sure that your holiday or trip to over 400 world destinations is worthy of your dreams at every moment. We offer the best holidays and trips in Croatia, charter arrangements in the Mediterranean, coach and city break tours all over Europe, vacation packages in exotic destinations, cruises on magical ships, winter vacations and ski arrangements, wellness vacations, casual trips and arrangements, school excursions and graduations trips. To easily choose your vacation or trip and start it off in the best way possible, visit one of our modern Atlas offices or phone our call centre. Our friendly sales agents and travel advisors will do their best to meet all your specific desires.
11 BUSINESS TRIPS Saving your Time and Money All business travel services are available to Atlas s corporate clients in one place airplane tickets, hotel accommodation, ship, bus, rent-a-car services, transfers, organizing visits to fairs, conventions and conferences abroad, travel insurance, gift vouchers We can also negotiate corporate prices with hotel companies and airlines to fit our clients needs, provide professional, quality service, flexibility, availability 24/7, a unique service on the Croatian market: online reports (enabling tracking of all costs in one place), highly qualified key customer guides available 24/7 these are just some of the advantages enjoyed by more than 500 satisfied corporate clients of Atlas. Atlas is an exclusive franchise holder of American Express Travel with global support in over 150 countries of the world. MEETINGS, INCENTIVES, CONVENTIONS, EVENTS From Your Idea to our Perfect Execution Whether you are setting up a smaller business meeting or a conference for several thousand participants, Atlas s specialized department for meetings, incentives, conventions and events will take care that every moment goes without a hitch. By skilfully bringing together years of tradition and the latest trends, we offer professional service and have a large number of satisfied clients from all corners of the world. The professional and creative approach of our expert, dedicated Atlas staff means that our clients will be able to communicate their message in an original and efficient way, as well as create new programs to meet specific demands. The Atlas team is a reliable partner, managing resources in a conscientious and economic manner, creating a memorable experience, improving your market image, introducing an advanced new idea and directly improving sales results.
13 THE PARTNER YOU HAVE BEEN LOOKING FOR Kompas is a big international travel agency combining tradition and modernity. Since its establishment in 1951 Kompas has been devoted to quality, excellence, flexibility and highest quality of service. Boasting 60 years of close ties to tourism, markets, partners and customers, Kompas is today a recognized incoming agency for the Adriatic and Central and East Europe, and the biggest tour operator in Slovenia, where the parent company Kompas d.d. is headquartered. Kompas has realized its dreams of spreading out into the world and offering its clients, business partners and customers attention, professionalism and knowhow in tourism. In a relatively short time at the end of the 1980 Kompas made EUR 0.5 billion in revenue and specialized as the DMC and tour operator for the Adriatic region. Throughout the 1990s Kompas positioned its companies in the world s biggest and most interesting markets. Its widespread international network transformed it into a corporation comprising more than 20 companies and 50 agencies in 20 European countries. Kompas premium services recognized worldwide Kompas comprehensive services include individual, group and corporate tourist products (hotel accommodation, transport, tickets, innovative corporate products, MICE activities) combining tradition, experience, modernity and excellence.
14 AT YOUR SERVICE AN INTERNATIONAL AGENCY Tradition, Experience, Modernity and Excellence The Kompas Group consists of 20 Kompas companies and four branch offices and franchises in Europe, the US and South Africa. Kompas international network is composed of 47 agencies and provides services expected of it by its partners and clients, which enabled Kompas staff to maintain close connections with its customers. Kompas team has got the knowhow and the confidence, relying firmly on experience, to develop unique and personalized trips. It is good to know that more than 500 highly qualified professionals employees, representatives, guides, tour leaders, chauffeurs, and animators are in charge of Kompas partners and guests at every moment, their warmth and dedication making Kompas trips special and excellent. Kompas is the leading service provider for travel in Europe and the Adriatic region. The Kompas Group specializes in organized tours of Central and East Europe and the region Slovenia-Croatia. Kompas develops innovative products in different markets by connecting its various functions as the leading incoming agency for the Slovenia-Croatia- Montenegro region, a recognized travel agency offering organized tours of Central and East Europe, and the Slovenian tour operator that is the leading provider of organized trips in Europe and the world, summer vacations in the Adriatic and the Mediterranean, cruises, skiing trips, sports events in Slovenia and worldwide, and organized foreign language courses abroad.
16 Kompas products and services, whether individual, group or corporate ones, are tailor-made to fit the clients needs. Client satisfaction is our most important goal. ORGANIZED TRIPS From an Idea to Your Travel Satisfaction Developing excursions and content-rich programs is one of the activities that the agency excels at. Kompas tours are known worldwide by their first-rate organization, wealth of experience and careful selection. Our programs offer excursions and trips to different Slovenian, Croatian and European centres, where we introduce the most interesting and most attractive sights to our guests. INDIVIDUAL TRIPS TAILOR- MADE TO MEET THE GUESTS WISHES Innovation, Uniqueness, Creativity and Responsibility Kompas products are tailor-made to meet the guests needs. Whether they are interested in French romanticism, English history, Italian passion or Balkan spirit, we are offering a little bit of something for everyone. We specialize also in individual arrangements tailor-made to fit the clients needs perfectly.
18 CORPORATE A Professional Service In the department of corporate travelling, Kompas offers all types of corporate, personal and complementary tourist services. The secret of successful corporate travel lies in details and information. Kompas corporate department is known for its responsibility, quality of service and more than competitive prices in the reservation of airline tickets (more than 190 different airlines), reservation of hotel and other accommodation, transport, rent-a-cars, tickets for events, trade fairs and other special organized business meetings, travel insurance and other tourist services. KOMPAS MICE The Model of Modern and Innovative Corporate Travelling Our long years of experience have enabled us to adapt to creative programs and experiences in the modern world and to present destinations in a different way, taking the approach of a modern agency. Our excellent knowledge of all regions of the world and our partnerships with suppliers and various local institutions enable us to provide our clients with almost anything they want in an innovative way, including business meetings, conferences, incentives and events.
21 THE LEADING ONLINE BOOKING SYSTEM all-in-one, cutting edge and real time online booking system is cooperating with the best suppliers in Croatia and the entire Adriatic region, building a comprehensive range of products which can be custom tailored to individual partner and customer needs as well as dynamically packaged. Our product range includes hotels, private accommodation, villas, lighthouses, excursions, tours, packages, cruises and charters as well as a comprehensive service offer for the entire Adriatic region, from private transfers to coaches. The professional reservation call centre is available 24/7 offering high quality support and dedicated account managers.
22 KOMPAS & ATLAS INTERNATIONAL NETWORK Kompas Branch Office Atlas Branch Office We are members of
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