... OUR COMPANY. We provide quality services

Transcription

1 ... OUR COMPANY We provide quality services

2 LINES OF BUSINESS We provide quality services AIRPORTS... The pleasure of travelling begins at the airport PROPERTY SERVICES... Comprehensive property management and operation VENUES & EVENTS... A space, an event, A success AIRPORTS THE PLEASURE OF TRAVELLING BEGINS AT THE AIRPORT PROPERTY SERVICES COMPREHENSIVE PROPERTY MANAGE- MENT AND OPERATION VENUES & EVENTS A SPACE, AN EVENT, A SUCCESS Management and marketing of passenger services. Property Management focusing on Office Complexes, Business Parks, Private Spaces and Car Parks. Management and marketing of congress, convention and meeting centres. GIS specialises in detecting new business opportunities and turning them into all-inclusive, people-oriented solutions.

3 GIS is a services company It specialises in providing solutions for passengers who make use of airport facilities We have created and managed leading Business Parks and Office Complexes We are experts in the management and marketing of Congress, Convention and Meeting Centres. We provide specific technological solutions for managing and marketing services and projects. We create and implement own brands with an international focus through 360º marketing. MISSION VISION VALUES Improving people s well-being To be a leader in services for We are committed to cus- We generate added value and Continuous improvement through services and spaces by airport travellers in the next tomer service and attention, contribute value to everything and innovation as work meth- creating value and enhancing ten years and achieve sus- i.e., understanding and meeting we do. ods. their quality of life. tained anual growth rates of their needs. over 30% in the management We foster lasting relation- We systematically conduct and operation of real-estate Sustainable growth in all ships with our customers. customer-satisfaction surveys. facilities. areas. Loyalty. A long-term focus with solid People come first: customers, Passion for service, details result from the word go. employees, stockholders, col- and well-executed work. laborators and suppliers. GIS

4 OUR MAINSTAYS HIGH-PERFORMANCE TEAMS CUSTOMER LOYALTY WE CREATE UNIQUE BRANDS AND EXPERIENCES DETECTION OF OPPORTUNITIES OWN TECHNOLOGY QUALITY AND CREATIVITY Our multidisciplinary staff s We listen to corporate spokes- We create unique experiences Our in-depth knowledge of the Our approach is based on in- Our entrepreneurial spirit and wide-ranging experience in dif- persons and to what the market and brands with their own per- market and the services sector novation and own technology devotion to excellence are the ferent fields, puts us in a posi- tells us. Our aim is to ensure sonality and an international puts us in a position to detect to offer the most appropriate foundations for providing qual- tion to form high-performance full customer satisfaction, so reach: Premium Traveller, opportunities and develop new and distinguishing operating, ity services to our customers. teams to engage in new sectors service quality is of fundamen- ivolare, Vueling Pass, Hotel Món, products and services effec- management and marketing of activity and take on new tal importance in achieving that El Greco Congress and Conven- tively, both locally and interna- solutions. challenges. aim. We provide services for tion Centre. tionally. people. Our identity rests on our brands and everything we do is designed to make them grow. GIS

5 SERVICES GIS s comprehensive management model promotes the distinguishing nature of the services we provide and offers added value to their users. Our wide-ranging experience places us in a position to offer a consolidated, professional management model with a wide panoply of services tailored to the specific needs of each project at every stage of the value chain: definition, implementation, operation and marketing. INNOVATION AND DEVELOPMENT IMPLEMENTATION OPERATION ONGOING ANALYSIS OF MARKET TRENDS DETECTION OF OPPORTUNITIES ALIGNMENT WITH BUSINESS STRATEGY DESIGN AND DEFINITION OF BUSINESS- ORIENTED SERVICES PROJECT EXECUTION AND INFORMATION AND COMMUNICATION SYSTEMS MARKETING AND COMMUNICATION MARKETING OPERATIONS OF AIRPORT SERVICES CONGRESS CENTRE AND EVENT CO-ORDINATION OF CORPORATE BUILDINGS AND BUSINESS PARKS CORPORATE TECHNOLOGICAL INFRASTRUCTURE GIS CONTINUOUS IMPROVEMENT

6 SERVICES GIS Airports Passenger Services DEFINITION IMPLEMENTATION MARKETING AIRPORT VIP LOUNGES CORPORATE AND AIRLINE VIP LOUNGES CELEBRITY VIP LOUNGES SERVICES AND PROJECTS License-holder of 9,000m² at Barcelona Airport: VIP Lounges, Business Centre, Premium Air Rooms, Wellness Centre, Handling, Fast Track and Meet & Assist, VIP Parking BUSINESS CENTRES GUEST ROOMS WITHIN THE AIRPORT AND ITS SURROUNDINGS 700m² of Premium Air Rooms at Madrid Airport Passenger-services portal: Premium Traveller Card MEET & ASSIST AND FAST TRACK SERVICES NEW LOUNGE AND SERVICE MODALITIES Vueling Pass Card International expansion of services and broadening of our airport network OTHERS: CAR PARKS, WELLNESS CENTRES, HAIR SALONS, FITNESS FACILITIES GIS

7 SERVICES GIS Property Management Property management and operation services SERVICES GIS Venues & Events Services to ensure the success of events BUSINESS PARKS PROPERTY OFFICE COMPLEXES PRIVATE SPACES (OFFICES, COMMERCIAL PREMISES, STORAGE SPACES) OF CONGRESS, CONVENTION AND MEETING CENTRES EVENT AND CO- ORDINATION PRIVATE SERVICES PARKING LOTS SERVICES Construction and launching GIS is well versed in the management of eventholding centres, providing creativity in defining events, efficiency in their implementation and experience in day-to-day management. CLIENT MARKETING AND DRAWING UP OF BUDGETS AND PROPOSALS Technical management of property Planning and execution of comprehensive management model (maintenance, SELECTION OF SUPPLIERS cleaning, security ) Environmental and Quality-Systems EVENT CO-ORDINATION Management Management of IT Systems and Communications FOLLOW-UP AND CONTROL Management of Real-Estate Assets Private Works and Private Service Client Marketing and Management GIS

8 SERVICES GIS Cross-functional services SYSTEMS AND TECHNOLOGY SYSTEMS AND TECHNOLOGY SALES MARKETING AND COMMUNICATION TECHNOLOGY AS THE ENGINE OF INNOVATION AND EFFICIENCY ADDED PROFITABILITY WE CREATE BRAND EXPERIENCES AND FOSTER BRAND ENGAGEMENT LOYALTY MARKETING DIGITAL BUSINESS We define, create and implement management systems that furnish original, effective solutions. Our vision is all-inclusive and customeroriented. To ensure the smooth functioning of every project, GIS prepares, directs and conducts its marketing on the basis of rigorous market studies and sound selection of clients. We create concepts and brands for the projects we work on, and give them their own personality. This provides clear market differentiation and positioning. Our aims in this regard are intelligent use of technology, innovation, development of synergies and efficient use of resources. We view technol- GIS s work teams specialise in commercial office networks, congress and meeting centres, and airport services, both locally and internationally. We draw on our extensive experience in the sector and combine all marketing and communication techniques to reach our customer-attraction and loyalty goals: Relationship Marketing, COMMERCIALIZATION WEB E-COMMERCE SEO SEM ogy as an enabling tool whose appropriate use enables us to provide differentiated servic- Digital Marketing, Mobile Marketing, Branding, Customer Intimacy, Inbound Marketing, Large CRM ACCOUNT SOCIAL NETWORKS MOBILE MARKETING es with greater added value. Events, Media Relations LOYALTY ACTIONS APP

9 SOME STATISTICS Database of more than customers, comprising companies, professional associations, travel agencies Database made up of more than individual users 14 M /YEAR Turnover More than 300 employees, both direct and indirect Over 15 years experience Agreements with more than 35 airports Agreements with over 100 airlines

10 WORLD TRADE CENTER BARCELONA WTC ALMEDA PARK WORLD TRADE CENTER ZARAGOZA Our experience PROPERTY SERVICES Launching and management of the 130,000 m² WTC Barcelona complex: 35,000 m² of rental-office space 4,000 m² congress and meeting centre 3,000 m² of commercial premises 900-space car park 1,300 m² of storage space Hotel Gym Executives Club GIS defined, built and comprehensively managed this major business complex, consisting of 8 buildings covering a total area of 105,000 m², located in Cornellà de Llobregat (Barcelona). We currently offer Private Services for more than 11,000 m² of office spaces. 92,500 m² of office space 4,500 m² commercial area 8,000 m² aparthotel 1,600 parking spaces Strategically located in the capital of Aragon, GIS provided consultancy and marketing services for the 59,000 m² WTC Zaragoza complex. Three 31,000 m² rental-office buildings 3,000 m² Congress and Convention Centre 2,000 m² commercial area 450-space car park 3-star hotel GIS

11 BARCELONA AND MADRID AIRPORTS PORTAL PREMIUM TRAVELLER LOYALTY CARDS GIS manages 9,000 m² of commercial spaces at Barcelona Airport, which is owned by AENA. All the VIP Lounges at Barcelona Airport, covering a total area of 4,000 m2 2,600 m² Business Centre 10 Guest Rooms Meeting Rooms Offices Gym Two wellness centres with hair salons VIP Parking Pet handling service Premium Traveller offers value-added services for passengers in airport settings. Using our online platform, travellers can access and book the services they require to travel in maximum comfort: guest rooms, fast track, offices, access to VIP Lounges, and much more. GIS created and manages Vueling s business customer programme: the Airline s Vueling Pass card includes access to VIP lounges in Europe, along with other services. GIS created two kinds of Premium Traveller Card Club and Elite to provide preferential treatment to customers. Our experience AIRPORTS GIS manages the 700 m² of Air Rooms at T4. 22 guest rooms Arrivals Lounge Shower on Arrival service GIS has been managing the Premium Lounge, which offers Meet & Assist and Fast Track services, for the past 4 years.

12 WORLD TRADE CENTER BARCELONA TOLEDO CONGRESS CENTRE SANT BENET MONASTERY Our experience VENUES & EVENTS GIS manages the Congress and Convention Centre at the World Trade Center Barcelona. The Centre offers a wide array of spaces and rooms. A total of 4,000 m² of versatile areas that can be adapted to fit the needs of each event: Quality facilities Spaces outfitted with the latest technology 430-seat Auditorium Multi-purpose rooms for up to 500 people Fully-equipped meeting rooms for up to 90 people. Club WTCB Restaurant & Lounge; group banquets, luncheons and dinners for up to 100 people GIS manages and operates the El Greco Toledo Conference and Convention Centre. 12,000 m² Congress Centre 975-seat Auditorium 6 partitionable rooms accommodating from 32 to 140 people Multi-purpose room for gala dinners for up to 300 guests Multi-purpose exhibition space for up to 700 people Located in central Catalonia, the monastery of Sant Benet is the hub of other spaces that make up this unique project, where GIS designed, built and managed all the congress and meeting spaces and the hotel. 4-star, 87-room hotel 2,000 m² Congress and Convention Centre 2 restaurants Shop specialising in gourmet food items GIS

13 OUR CUSTOMERS

14 Tell us what you need. We will provide you with the best solution

15 World Trade Center Barcelona Moll de Barcelona, s/n Edifici Est, 1a planta Barcelona Tel