CORPORATE STEVE BOOKING SMITH CHANNELS

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1 JAPAN AIRLINES: NAVIGATING THE FUTURE Steve Myer, Tokyo September 30, 2016 CORPORATE STEVE BOOKING SMITH CHANNELS VICE PRESIDENT, GLOBAL & STRATEGIC SALES, THE AMERICAS SEPTEMBER 20, 2016 RENO, NEVADA

2 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 2

3 FINANCIAL UPDATES JAL GROUP RESULTS FY15 APRIL 1, 2015 MARCH 31, 2016 (USD) Operating Revenue International Passenger Domestic Passenger Cargo Other $3.72 B $4.16 B $644 M $2.56 B $11.09 B VPY -0.6% Operating Expenses $9.36 B -3.2% 3 Operating Margin 15.7% +2.3% Operating Income $1.74 B +19.4% Ordinary Income $1.74 B +19.4% Net Income $1.45B +17.1%

4 FINANCIAL UPDATES 20.0% OPERATING MARGIN 15.0% 10.0% 4 5.0% FY2011 FY2012 FY2013 FY2014 FY % 15.8% 12.7% 13.4% 15.7%

5 FINANCIAL UPDATES OPERATING MARGIN FY 2011 FY 2012 FY 2013 FY 2014 FY YR AVG. 17.0% 15.8% 12.7% 13.4% 15.7% 14.9% 5

6 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 6

7 STRATEGIC REVIEW SURVIVING I M P R O V IFUTURE N G CCOMPETITION O M P E T I T I V E N E S S ROUTE NETWORK, PRODUCTS & SERVICES ENHANCEMENT OF JAL BRAND COST COMPETITIVENESS 7

8 STRATEGIC REVIEW SURVIVING I M P R O V IFUTURE N G CCOMPETITION O M P E T I T I V E N E S S ROUTE NETWORK STRATEGY EVALUATION WILL BE BASED ON A THOROUGH PROFITABILITY ANALYSIS OF EACH ROUTE INCREASED INTERNATIONAL SLOTS to TOKYO (HANEDA & NARITA) UPGAUGING AIRCRAFT IN EUROPE, NORTH AMERICA & SOUTHEAST ASIA 8

9 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 9

10 ROUTE & FLEET PLAN NEW ROUTES HANEDA - SHANGHAI HANEDA - GUANGZHOU B767 OCT 25, NARITA - DALLAS HANEDA & NARITA = TOKYO, JAPAN B787-8 NOV 30, X/WK MAR 20, 2016 (DAILY)

11 ROUTE & FLEET PLAN INCREASED FREQUENCY HANEDA - BEIJING 7 to 14 (PER WEEK) OCT 25, 2016 NARITA - MOSCOW HANEDA & NARITA = TOKYO, JAPAN 3 to 4 (PER WEEK) MAR 29 OCT

12 ROUTE & FLEET PLAN FOCUS ON IMPROVEMENTS ADDING JAL SKY SUITE TO MORE ROUTES FULLY LIE FLAT BUSINESS CLASS SKY PREMIUM PREMIUM ECONOMY SKY WIDER ECONOMY CLASS 12

13 ROUTE & FLEET PLAN AIRCRAFT IMPROVEMENTS ADD JAL SKY SUITE TO DREAMLINER NARITA BOSTON SKY SUITE JUN 11, 2016 NARITA KUALA LUMPUR SKY SUITE SEP 11, 2016 NARITA DELHI SKY SUITE JUN 1,

14 ROUTE & FLEET PLAN AIRCRAFT IMPROVEMENTS JAL SKY SUITE TO

15 15 ROUTE & FLEET PLAN AIRCRAFT IMPROVEMENTS PROGRESSIVELY INTRODUCE THE JAL SKY SUITE ON ER TO SE ASIA & HAWAII ROUTES (SKY SUITE 777) HANEDA BANGKOK ER SKY SUITE 777 JUN 18, 2016 HANEDA SINGAPORE AUG 24, 2016 HANEDA HONG KONG OCT 25, 2016 HANEDA HONOLULU DEC 15, 2016 KANSEI (OSAKA) HONOLULU JAN 9, 2017 NAGOYA HONOLULU FEB 25, 2017 NARITA HONOLULU APR 2017

16 ROUTE & FLEET PLAN AIRCRAFT IMPROVEMENTS JAL SKY SUITE ON ER 16

17 ROUTE & FLEET PLAN OTHER ROUTE AIRCRAFT IMPROVEMENTS NARITA HONG KONG MAR 31, 2016 NARITA TAIPEI (Taoyuan) JUL 1, 2016 HANEDA BEIJING MAR 27, 2016 HANEDA SEOUL (Gimpo) JUN 1, HANEDA & NARITA = TOKYO, JAPAN

18 ROUTE & FLEET PLAN FLEET PLAN INVESTMENT ( ) + $39 MIL FY FY2016 ONGOING AIRCRAFT RENEWALS 18

19 ROUTE & FLEET PLAN FY2016 FLEET PLAN (APR 16-MAR 17) 7 NEW 787S = 33 by MAR 17 J-AIR ADDS EMBRAER TOTAL 85 INT L DOMESTIC = 230 TOTAL BY APR 17

20 ROUTE & FLEET PLAN NEW AIRCRAFT B787 B

21 ROUTE & FLEET PLAN NEW AIRCRAFT J-AIR E170 & E190 (SHOWN) JAPAN COMMUTER ATR (2017) 21

22 ROUTE & FLEET PLAN NEW AIRCRAFT MRJ to J-AIR FY 2021 A350 XWB to JAL FY

23 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 23

24 PRODUCT UPDATES JAL SKY SUITE ONE CLASS HIGHER PRODUCT CONCEPT SKY PREMIUM PREMIUM ECONOMY LOW DENSITY = SKY WIDER ECONOMY CLASS 24

25 PRODUCT UPDATES JAL SKY SUITE ER 25

26 PRODUCT UPDATES JAL SKY SUITE ER,

27 PRODUCT UPDATES JAL SKY SUITE ER, 200ER &

28 PRODUCT UPDATES JAL SKY SUITE ER, 200ER &

29 PRODUCT UPDATES JAL SKY SUITE ER 29

30 PRODUCT UPDATES ECONOMY CLASS SKY WIDER MOST 787s ARE EQUIPPED WITH 9 SEATS ACROSS 1. JAPAN AIRLINES 787s HAVE JUST 8 SEATS ACROSS WHILE OTHERS ECONOMY CLASS SEATS ARE JAPAN AIRLINES SEAT PITCH IS BETWEEN

31 PRODUCT UPDATES ECONOMY CLASS SKY WIDER 1. JAPAN AIRLINES 787s HAVE JUST 8 SEATS ACROSS +2 31

32 PRODUCT UPDATES ECONOMY CLASS SKY WIDER 2. JAPAN AIRLINES SEAT PITCH IS BETWEEN WIDER Approx. 2 wider 32 Existing seat: Approx 31 Seat Pitch: Approx +33

33 PRODUCT UPDATES ECONOMY CLASS SKY WIDER Approx. 4 wider (approx. +1 ) Seat pitch (up to approx. 2.5 ) 33

34 PRODUCT UPDATES JAL SKY NEXT JAL s NEW DOMESTIC SEATS WI-FI ONBOARD 34

35 PRODUCT UPDATES JAL SERVICES 35

36 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 36

37 HANEDA/NARITA OVERVIEW TOKYO S AIRPORTS: HANEDA & NARITA 37

38 HANEDA/NARITA OVERVIEW HANEDA 4 RUNWAYS OVER 8,200 FT +70 MILLION PAX 2 DOMESTIC TERMINALS + 1 INTERNATIONAL TERMINAL FUTURE: 50% MORE SLOTS UP 39, DAYTIME INTERNATIONAL FLIGHTS WILL INCREASE FROM 60,000 A YEAR TO 99,000

39 HANEDA/NARITA OVERVIEW NARITA 2 TERMINALS 2 RUNWAYS 37 MILES FROM TOKYO FUTURE: PLANS FOR ADDITIONAL RUNWAY 39

40 HANEDA/NARITA OVERVIEW HANEDA LIMITED FLIGHT PATHS 6AM 11 PM FLIGHT PATH 11PM 6AM FLIGHT PATH 40 Tokyo Bay Landing Takeoff

41 HANEDA/NARITA OVERVIEW HANEDA LIMITED FLIGHT PATHS ADD 50% MORE SLOTS NEED MORE FLIGHT PATHS POSSIBLE NEW PATHS 41

42 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 42

43 OLYMPICS 2020 SUMMER OLYMPICS TOKYO 2020 JAL OFFICAL SPONSOR HANEDA & NARITA CAPACITY BOOST TO HANDLE MORE INTERNATIONAL PASSENGERS 20 MIL VISITORS MIL VISITORS

44 AGENDA FINANCIAL UPDATES STRATEGIC REVIEW ROUTE &FLEET PLAN PRODUCT UPDATES HANEDA/NARITA OVERVIEW OLYMPICS 2020 Q & A 44

45 Q & A QUESTIONS & ANSWERS 45

46 THANK YOU QUESTIONS & ANSWERS THANK YOU!!

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