2018 MEETING PROGRAM ND MEETING ANNUAL CONTENTS 2 SCHEDULE 3 RESORT DIAGRAM 4 SPEAKERS 5 EXHIBITORS 6-7 TRADESHOW MAP 8 SPONSORS FEBRUARY 25-27, 2018

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1 ND MEETING 82 FE BRUARY , MEETING PROGRAM HILTON SANDESTIN BEACH GOLF RESORT & SPA, DESTIN, FLORIDA FEBRUARY 25-27, 2018 CONTENTS 2 SCHEDULE 3 RESORT DIAGRAM 4 SPEAKERS 5 EXHIBITORS 6-7 TRADESHOW MAP 8 SPONSORS PRINTING SPONSORED BY

2 82 ND SCHEDULE* 2 THURSDAY & FRIDAY, FEBRUARY 22 & 23 1:00PM 5:00PM Thursday Trailways Business Council Meeting 8:00AM 5:00PM Friday Trailways Business Council Meeting Spader Group, Private Coral C SATURDAY, FEBRUARY 24 10:00AM 6:00PM Registration Open (Emerald Registration Desk) 8:00AM 11:30AM Executive Committee Breakfast Meeting (closed) (Boardroom) 12:30PM 4:30PM Board of Directors Meeting & Events (closed) Coral C (Lancer/TIB) 6:00PM 9:00PM Board of Directors Reception & Dinner Coral D DAY 1: SUNDAY, FEBRUARY 25** 8:00AM 10:00AM/2:00PM 6:00PM Registration Open (Emerald Reg. Desk) OFF-SITE ACTIVITIES: All buses depart Seagars Lobby Fees Apply (ALL) 6:00AM 3:00PM: Fishing Trip Includes box meal, snacks and beverages on the boat (ALL) Shuttle leaves at 6:00AM for Marina 8:00AM 3:00PM: 9:30AM 3:00PM: Golf Outing Raven Golf Course Tee-Time: 9:00AM Includes box meal and drinks Shuttle leaves at 8:00AM Sightseeing Tour Seaside Shopping followed by Celebrity Chef Cooking Class and Lunch Bus leaves at 9:30AM 12:00PM 3:00PM Outdoor Exhibit Vehicle Setup #1 Parking Lot 4:00PM 6:00PM Open House Reception (ALL) Barefoot Bar (Infanti/TCF) 6:30PM Dinner on Own (ALL) 9:00PM 11:00PM Late Night Desserts (ALL) Sandcastle Lounge (Shore Funding) DAY 2: MONDAY, FEBRUARY 26 7:30AM 3:30PM Registration Open (Emerald Registration Desk) 7:30AM 10:00AM Outdoor Exhibit Vehicle Final Setup Parking Lot 8:00AM 10:45AM Coral Ballroom (National Interstate) Opening Breakfast, General Session & Panels (ALL) Introductions of All Affiliates & Members by Trailways Board Session #1: Panel Marketing Update Session #2: Panel Millennials as Leaders Coffee Break 10:45AM 12:00PM Coral Ballroom Preferred Partners Only with Members Part I (Services & Products) 12:15PM 2:15PM Parking Lot (ABC Companies) Outdoor Luncheon Bus Models & Equipment to Tour (ALL) 2:30PM 3:45PM Coral Ballroom Affiliated Partners Only with Members Part II (Bus Manufacturers) 4:00PM 5:45PM Coastal Ballroom (DeLeo Transportation Fabrics) Info Motion Concurrent One-on-One Exhibitors with Members (ALL) 7:00PM 9:30PM Emerald Ballroom C, D, E (Prevost) Opening Reception: Annual Costume Contest/Disco Fever 70s Party (optional). DJ for Dancing; Reception Food & Drinks (ALL) 9:00PM 11:00PM Coastal Ballroom Indoor Tabletop Exhibitors Setup *SUBJECT TO CHANGE **Sunday Tour sponsor is Grech Motors (bus transportation by INA); Golf Outing sponsor is Amaya/Astron (beverage cart co-sponsored by Budget Truck & Auto and TeamCoach Imaging). DAY 3: TUESDAY, FEBRUARY 27 (WEAR RED DAY) 8:00AM 12:00PM Registration Open (Emerald Registration Desk) 6:00AM 12:00PM Indoor Tabletop Exhibitors Setup Coastal Ballroom 8:00AM 9:30AM Buffet Breakfast WEAR RED (ALL) Coral Ballroom Annual Trailways Owners Meeting, Roll Call, Group Photo, Committee Reports (ALL) 9:45AM 10:10AM General Session: Customer Service (ALL) Coral Ballroom (Littler) 10:15AM 11:15AM Affiliated & Preferred Partners Committee Meeting (Emerald A & B Ballroom) 10:15AM 11:15AM Sandpiper A, B, C Regional Meetings Trailways Members Only (East, Central, West) 11:15AM Coffee Break 11:30AM 12:30PM Sandpiper A, B, C Education Workshops (ALL) concurrent (pick 1) I. Customer Service/Driving Training II. Yield Management III. Smart Operations 12:30PM 1:45PM Trailways Awards Luncheon (ALL) Coral Ballroom (Bridgestone) 2:00PM 5:00PM Exhibitor Tradeshow (Indoor Tabletops-only) (ALL) Coastal Ballroom 6:30PM 7:30PM Mardi Gras Cocktail Reception/NOLA Band (ALL) Coral Ballroom Foyer (MCI) 7:30PM 9:30PM Driver of the Year Awards (Lancer) Closing Dinner Gala & Safety Awards (ALL) Coral Ballroom (MCI) 9:30PM 10:30PM Mardi Gras Dessert Party/NOLA Band (ALL) Coral Ballroom Foyer (MCI) (ALL) indicates open to ALL registrants, including Trailways Members, Speakers, Affiliates & Preferred Partners, Exhibitors, and Sponsors unless otherwise noted. Attire recommendations: Monday Evening Opening Reception: Informal attire for ALL (Disco Fever 70s Party) with costume contest & prizes (optional) Tuesday Breakfast/Annual Meeting (wear red day & tie for Members) (ALL) Tuesday Dinner (tie); dressy for ladies (ALL) Tuesday, February 27th Luncheon (12:30 p.m.) Bridgestone Special Guest Speaker Annie Sovcik, Busing on the Lookout (BOTL) Hear about the efforts of the bus, truck and train industry to combat human trafficking. asovcik@truckersagainsttrafficking.org THANK YOU TO OUR SPONSORS! (Listed in Italics) and on Back Cover

3 ND MEETING 82 FE BRUARY ,

4 ND 82 SPEAKERS TUESDAY, FEBRUARY 27, 2018 MORNING GENERAL SESSION: CUSTOMER SERVICE/DRIVING TRAINING MODULE PREMIERE JONATHAN BERZAS TRAILWAYS CHAIRMAN Fullington Trailways, Pennsylvania EVA HOTARD TRAILWAYS PRESIDENT & CEO On Monday, we welcome all registrants, special guests, and speakers; introduce new Members, Aries Trailways (Chicago); Harmon Trailways (Atlanta); and Red Carpet Trailways (Dallas, Oklahoma City & Tulsa). Also, we will announce the names of all Affiliated Partners. Without Affiliates, our Conference would not be possible. On Tuesday morning at the Annual Member Meeting, learn about new initiatives and strategies for MONDAY, FEBRUARY 26, 2018 GENERAL SESSION PANEL #1: TRAILWAYS MARKETING UPDATE Learn how can you benefit from the new website tools such as your member account and the features of your profile page; the automated charter lead management system; online job referral program; destination pages and more. GENERAL SESSION PANEL #2: MILLENNIALS AS LEADERS AMY BROOKS MODERATOR Susquehanna Trailways, Pennsylvania Young leaders at Trailways and affiliated member travel companies discuss their viewpoint on reaching young customers. Who is the next generation customer and how will you attract them? How will you stay ahead on services they expect or may want? Can they make reservations quickly and easily from your website? (Panelists to be Announced) 4 PRESENTER VALERIE OBERLE and the Alliance Safety Council Over the course of 2017, task force members drafted the contents of the first driver training module, with leadership by Ms. Oberle, a former Disney customer service expert. Customer service keeps loyal clients coming back as well as attracts new customers, thus training your team is vital. Hear what s new from Trailways in terms of training in the 21st century.(hand out to be provided) MORNING REGIONAL MEETINGS: TRAILWAYS CARRIERS WILL BREAK OUT INTO EAST, CENTRAL & WEST DISCUSSION SESSIONS. Advance Preparation - General topics: What is your outlook on customers expectations regarding travel buying. What is the possible impact of new entries in the US market such as FlixBus? To prepare in advance, please plan to share one or two of your marketing priorities to improve your business in Also, share one or two ideas on how you have used the Trailways brand in your marketing. (Regional Map to be provided) MORNING WORKSHOPS: Three concurrent workshops are available including: I. CUSTOMER SERVICE/DRIVER TRAINING Discussion Leaders: Valerie Oberle & Sheri Lankston Discuss critical factors that impact your bottom line as it relates to a well-trained staff. II. YIELD MANAGEMENT Discussion Leader: Eric Elliott, Distinctive Systems Trends in charter/tour technology reservations systems and how to grow revenue. III. SMART OPERATIONS Discussion Leaders: Bob Crescenzo, VP-Lancer Insurance Company Michelle A. Wiltgen, AVP, Nat. Mkt. Mgr., National Interstate Ask the Experts about all areas affecting your operations bottom line and your future.

5 82 ND MEETING FEBRUARY 25-27, 2018 EXHIBITORS ABC Companies ACS Creative Alliance Bus Group Alliance Safety Council Amaya/Astron Seating AMBEST Branson IMAX Braun Ability Bridgestone Budget Truck & Auto Bus for Sale bushive Software... 5 Carolina Opry Calvin Gilmore Theater Century McMynn CH Bus Sales (TEMSA) Circle Wisconsin Corporate Finance Associates CPACEX Davey Coach De Leo Transportation Fabrics Dia Solutions Djioh DMC Insurance Doran Manufacturing, LLC... 6 Dutton Theater Edison Financial Eyeride FanZone... 1 Grech Motors INA Bus Sales Infanti Bus & Coach Upholstery... 8 JLT Specialty USA Key Equipment Finance Lancer Lilee Systems... 4 Littler Myrtle Beach Resorts MCI... 9 Metro Transit Sales Mobern Vinyl Motorcoach Tire Sales National Interstate Prevost REI Resorts Casino Rev Group RLI Insurance Safety Vision Sands Bethlehem Casino Sardo Bus & Coach Upholstery Saucon Technologies... 7 Sight & Sound Theatre Stertil Koni Swank Motorcoach Movies Team Coach Imaging TCF Equipment Finance The Tenney Group TIB Insurance Trailways Corporate Transcor Data Services Transit Sales International... 2 Translease Translite Enterprises TRP Bus Parts Turbo Images Turning Stone Resort UMA United Bus Techology Vernon & Maz Wells Fargo Equipment Finance ZF Openmatics

6 82 ND MEETING FEBRUARY 25-27, DORAN MFG. BAR SAUCON TECHNOLOGIES INFANTI BUS & COACH UPHOLSTERY MCI TURBO IMAGES MOTORCOACH TIRE SALES 5 bushive SOFTWARE 34 OPEN 35 ALLIANCE BUS GROUP 36 LITTLER FOOD LILEE SYSTEMS OPEN OPEN OPEN JLT SPECIALTY ZF USA OPENMATICS WELLS FARGO OPEN DJIOH TEAM COACH OPEN THE TENNEY BRAUN IMAGING GROUP ABILITY CORPORATE FINANCE ASSOCIATES TRANSIT SALES INT L OPEN BUDGET TRUCK & AUTO CAROLINA OPRY/ MYRTLE BEACH RESORTS OPEN DAVEY COACH MOBERN VINYL 1 FANZONE 30 TRP BUS PARTS 29 GRECH MOTORS 28 SAFETY VISION ALLIANCE SAFETY COUNCIL TRAILWAYS CORPORATE ACS CREATIVE TRANSCOR DATA SERVICES VERNON & MAZ 6 *AS OF FEBRUARY 7, 2018 COASTAL THANK YOU TO ALL EX

7 TRADESHOW MAP* 12 ABC COMPANIES 13 NATIONAL INTERSTATE 14 PREVOST 15 SARDO BUS & COACH UPHOLSTERY BAR 16 CH BUS SALES FOOD 37 BRIDGESTONE 38 DIA SOLUTIONS 39 AMAYA/ ASTRON SEATING 17 UNITED BUS TECHNOLOGY DMC INSURANCE AMBEST CPACEX TCF EQUIPMENT FINANCE BRANSON IMAX/ SIGHT & SOUND THEATRE CENTURY McMYNN INA BUS SALES SWANK MOTORCOACH MOVIES METRO TRANSIT SALES TRANSLITE ENTERPRISES KEY EQUIPMENT FINANCE TRANSLEASE RESORTS CASINO STERTIL KONI SANDS BETHLEHEM CASINO TURNING STONE RESORT BUS FOR SALE EDISON FINANCIAL 18 LANCER 19 EYERIDE 20 REI 27 REV GROUP 26 UMA 25 TIB INSURANCE 21 RLI INSURANCE DUTTON THEATER CIRCLE WISCONSIN DE LEO TRANSPORTATION FABRICS ENTRANCE BALLROOM HIBITORS & SPONSORS! 7

8 SPONSORS ND 82 (MONDAY OPENING RECEPTION) (TUESDAY GALA DINNER) (MONDAY OUTDOOR LUNCH) (TUESDAY LUNCHEON & FLOWERS) (MONDAY BREAKFAST) (DRIVER OF THE YEAR AWARDS) (SUNDAY GOLF OUTING) (BOARD EVENTS) (POCKET SCHEDULE) (SATURDAY BOARD LUNCH & SUNDAY SIGHTSEEING TOUR) (HOTEL KEY CARDS) (BADGES) (CONFERENCE BAGS) (MONDAY INFO MOTION) (SUNDAY OPEN HOUSE) (GOLF BEVERAGE CART) (SUNDAY OPEN HOUSE) (SPONSOR BANNERS) (PROGRAM PRINTING) (CO-SPONSOR) Shore Funding Ltd. (SUNDAY DESSERTS) (CUSTOMER SERVICE SESSION) (SIGNAGE) THANK YOU TO OUR SPONSORS!