AIRPORT GUIDE HELLO! LOOKING FOR A GUIDE? AIRPORT. WiFi ADVANCE CHECK IN SHOP & DINE

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Beverly Jacobs
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1 AIRPORT GUIDE HELLO! LOOKING FOR A GUIDE? AIRPORT WiFi ADVANCE CHECK IN SHOP & DINE

If you are at KLIA and not sure where to go, don t worry, I will

Advance Check-In Check in your baggage as early as 8 hours before

2) Provide confirmation number. 3) Print your boarding pass.

for your check-in for most major airlines.

& Services 8-13 Shop, Dine & Relax 14-17 Directory 18-28 Just flip

hours before your scheduled departure, and close an hour before

2 If you are at KLIA and not sure where to go, don t worry, I will guide you! Advance Check-In Check in your baggage as early as 8 hours before the scheduled departure. No Baggage Check-In** No baggage? Just proceed to the boarding gate.. Web Check-In* 1) Log on to the airline s website. 2) Provide confirmation number. 3) Print your boarding pass. Self Check-In** Common Use Self-Service (CUSS) Kiosks are available for your check-in for most major airlines. Check-In 3 Baggage 4 Transit & Transfer 5 Transport 6-7 Facilities & Services 8-13 Shop, Dine & Relax Directory Just flip on through Mobile Check-In** Check in using mobile check-in via website or app. If you have baggage, you may skip the counter queue and drop it at the baggage drop-off counter. Normal Airport Check-In Check-in counters for most airlines open 3 hours before your scheduled departure, and close an hour before your flight takes off. Flight Information Check-in counters open 3 hours before your scheduled departure and close an hour before your flight takes off. * Do check with your airline to confirm that this service is available. ** You must be on a domestic flight (within Malaysia) or between Kuala Lumpur and Singapore. 2 3

International Passengers International Connecting Flights Proceed directly to departure hall with your boarding pass.

Please check with airline ground staff if you are uncertain about any items before checking in your baggage.

Packed in a transparent resealable plastic bag. Contents must not exceed 1 litre.

Please make sure you have a supporting letter from your doctors as proof.

through Customs and Immigration before departure with your boarding pass.

Hotel accomodation provided for long layovers: Go through Customs, Immigration and Quarantine before meeting with hotel personnel.

3 International Passengers International Connecting Flights Proceed directly to departure hall with your boarding pass. Prohibited Baggage Items Prohibited items vary from country to country. Please check with airline ground staff if you are uncertain about any items before checking in your baggage. Allowed Hand-Carry Items Liquids, aerosols and gels must be in containers with a maximum capacity of 100ml each. Packed in a transparent resealable plastic bag. Contents must not exceed 1 litre. (Only one bag per person) Exemptions: Medication, baby food, special dietary items. Please make sure you have a supporting letter from your doctors as proof. Storage Facilities Baggage Solutions (24 hours) Level 5, Arrival Level Domestic Connecting Flights Proceed through Customs and Immigration before departure with your boarding pass. Connecting Flights WITHOUT Boarding Pass Proceed to your airline check-in counter before departure. Hotel accomodation provided for long layovers: Go through Customs, Immigration and Quarantine before meeting with hotel personnel. Hassle-free Transfer in KLIA 24/7 shuttle transfer services for passengers with KLIA-klia2 interconnecting flights. Proceed to waiting area at Door 4, Level 1. Local/Domestic Passengers Domestic Connecting Flights Proceed directly to your departure hall. International Connecting Flights Proceed directly through Customs before departure with your boarding pass. Connecting Flights WITHOUT Boarding Pass Proceed directly to your airline check-in counter before departure. Baggage Wrapping Superstrap+ Main Terminal Building, Departure Level

4 TRANSPORT Express Rail Link (ERL) KLIA to klia2 KLIA to KL Sentral You can take either KLIA You can take KLIA Transit which Transit or KLIA Ekspres stops at all stations or KLIA (3 minutes) Ekspres which goes directly to RM2 (Per person) KL Sentral (28 minutes) RM55 (Adult) & RM25 (Child) Main Terminal Building, Level /8000 Airport Limo International Arrival Hall Main Terminal Building Domestic Baggage Reclaim, Arrival Level Reservations / Airport Coach / / Car Rental Wide ranges of modern and excellent fleet from various car rental booths are available for you to choose from at KLIA. Main Terminal Building, Level 1 PARKING AND RATES Parking at KLIA Short term covered car parks are located at Block A, B, C and D at KLIA Terminal Building. Duration 1st 3rd hour or part thereof 4th 5th hour or part thereof 6th 9th hour or part thereof 10th 18th hour or part thereof 19th hour or part thereof 20th - 24th hour or part thereof Rates RM4.00/hour RM3.00/hour RM2.50/hour RM2.00/hour n/a RM46.00 Preferred Parking Parking bays are located nearer to Terminal Building for greater convenience. Block B & C, Level 2, Short Term Car Park KLIA Duration 1st 3rd hour or part thereof 4th hour onwards or part thereof Rates RM5.00/hour RM6.00/hour Valet Parking at KLIA The Valet Parking area is fully guarded by 24-hour security with surveillance cameras. Duration First hour or part thereof Subsequent hour or part thereof Rates RM6.00/hour RM7.00/hour FastTrack@KLIA offers you a seamless escort service from the moment you arrive at the airport. Please make an advance booking to ensure your hassle-free journey. Concierge You will be greeted by our Guest Service Agent who will expedite your clearance process from end-to-end, this includes check-in, immigration and customs check. Buggy The Guest Service Agent will accompany you on the buggy all the way to the Lounge. For guests who purchase the Premium Package, the buggy will take you all the way to the boarding gate. Premier Access Guests with this Premier Access passes will enjoy dedicated lanes for security and Customs and Immigration check, bypassing the queues. Lounge If you have free time, unwind and enjoy light refreshments plus free WiFi at the exclusive lounge. Our Guest Service Agents will be available to assist you. Refreshments: Everyday, 7:00am - 11:00pm. Make Your Reservations Now reservations@myairportfasttrack.com Level 5, next to International Departure, Gate A & B 6 7

Sama-Sama Express Hotel Modern, quiet and comfortable, this airside transit hotel offers exceptional hospitality at a convenient location.

Get top brands at off-season prices at Mitsui Outlet Park KLIA Sepang, which is just 6km from KLIA and klia2!

Free shuttle service is available @ Level 1, Gate 2 REST & RELAX A little winding down and pampering for the weary ones.

Reflex Rest and relax before catching your next flight. From 30 minutes to an hour, let our expert massage therapists rejuvenate your body and mind.

Pier, Gate B International Contact Pier, Gate H Satellite South Wing & North Wing Themed Lounges Catch LIVE sports events, movies or news.

Watch planes taking off and landing, the Aerotrain travelling between terminals, and a stunning view of the.

End of Main Terminal Building KLIA Jungle Board Walk Calling all nature-lover to bask in the sun and enjoy the greeneries!

Sama-Sama Express KLIA, (Next to Gate C5) +603 8787 4848 reservations.sseklia@samasamahotels.

5 Sama-Sama Express Hotel Modern, quiet and comfortable, this airside transit hotel offers exceptional hospitality at a convenient location., Passenger Level, Level 1, KLIA reservations.sseklia@samasamahotels.com 5 Hours or More Before Flight? Get top brands at off-season prices at Mitsui Outlet Park KLIA Sepang, which is just 6km from KLIA and klia2! Enjoy great food choices at the food outlets at KLIA. Free shuttle service is Level 1, Gate 2 REST & RELAX A little winding down and pampering for the weary ones. Wellness Spa (24 hours) (Near Gates C21 - C27) Wellness Salon (7:00am - 11:30pm) (Near Gates C21 - C27) Rest, Relax, Reflex Rest and relax before catching your next flight. From 30 minutes to an hour, let our expert massage therapists rejuvenate your body and mind., Passenger Level, Level 1 Rest N Go Main Terminal Building, Level 5 Main Terminal Building, Level 3 Main Terminal Building, Level 2 Domestic Contact Pier, Gate B International Contact Pier, Gate H Satellite South Wing & North Wing Themed Lounges Catch LIVE sports events, movies or news. Sports North Zone Movie East Zone News South Zone Level 2, Mezzanine Level (Across Gloria Jean s Coffees) Viewing Gallery Watch planes taking off and landing, the Aerotrain travelling between terminals, and a stunning view of the. End of Main Terminal Building Anjung Malaysia Experience Malaysian culture and tradition at Anjung Malaysia. End of Main Terminal Building KLIA Jungle Board Walk Calling all nature-lover to bask in the sun and enjoy the greeneries! AMENITIES Shower Facility Enjoy a refreshing shower and be all set for your next journey ahead. Sama-Sama Express KLIA, (Next to Gate C5) reservations.sseklia@samasamahotels.com Prayer Rooms A comfortable devotional area for our Muslim visitors. Main Terminal Building Contact Pier International Gym Work out at the gym and freshen up with a good shower. Sama-Sama Express Hotel,, Level 1 Children s Play Area Kids get their very own space filled with colourful slides, karts, games and more fun activities. Main Terminal Building, Level 5, Anjung Malaysia (In front of KFC) Contact Pier Plaza Premium Lounge (24 hours) Relax and refresh at the Plaza Premium Lounge. Open to all passenger., Mezzanine Level 2, KLIA malaysia@plazanetwork.com 8 9

Smoking Lounge Smoking is strongly discouraged at Malaysia Airports and is strictly forbidden in any of its offices, buildings, workshops or worksites, except at the specifically designated smoking

Smoking room @ Contact Pier, Domestic Level Smoking room @, Mezzanine Level, Level 2 GST Tax Refund Global Blue GST Refund Contact Pier, International Level, KLIA Medical Services and Pharmacy Menara

Station Contact Pier, Domestic Departure, Gate A & B Contact Pier, International Departure, Gate G & H Baby Care Room Perfectly equipped to help you take care of your precious little tots.

Main Terminal Building, Domestic Domestic & International Contact Pier KLIA Information Counter Level 5, Main Terminal Building Contact Pier Special Assistance KLIA is friendly to our disabled guests

6 Smoking Lounge Smoking is strongly discouraged at Malaysia Airports and is strictly forbidden in any of its offices, buildings, workshops or worksites, except at the specifically designated smoking areas. Smoking Contact Pier, Domestic Level Smoking Mezzanine Level, Level 2 GST Tax Refund Global Blue GST Refund Contact Pier, International Level, KLIA Medical Services and Pharmacy Menara Medical Clinic, Main Terminal Building, Arrival Level, Level 3 Menara Medical Sick Bay,, Passenger Level, Level 1 Post Office POS Malaysia Berhad Main Terminal Building, Level 5, KLIA Charging Station Contact Pier, Domestic Departure, Gate A & B Contact Pier, International Departure, Gate G & H Baby Care Room Perfectly equipped to help you take care of your precious little tots. Each room is equipped with a baby bed, a chair and a wash-basin. Main Terminal Building, Domestic Domestic & International Contact Pier KLIA Information Counter Level 5, Main Terminal Building Contact Pier Special Assistance KLIA is friendly to our disabled guests and those needing special assistance. All of our terminals offer ramps and elevators, restrooms, telephones and many other facilities and services that are easily accessible. Please inform your airline of any particular needs and check its policy if you wish to remain on your own wheelchair to the aircraft door rather than transferring to an airline wheelchair at check-in. Also, be sure to request for complimentary ground assistance and the airline s personnel will assist and take care of your needs. LOST & FOUND Within KLIA Lost something at the airport? Head to KLIA Lost & Found Centre for assistance. Level 2, Main Terminal (Behind Food Garden, next to elevator) (24 hours) lost&found@malaysiaairports.com.my To check on items that have been submitted to our office, log on to the Lost & Found page at On Board Left something in the aircraft? Contact your respective airline to assist you further. Malaysia Airlines /42/56 mhlbag@mas.com.my Malindo Air customer_care@malindoair.com GETTING CONNECTED Airport WiFi KLIA has free WiFi available at most seating and public areas in the passenger terminal so you can always stay connected. To get connected: 1. Turn on WiFi and connect to Airport WiFi 2. Fill up a user registration form For more information or support, please head to the information counter. TM WiFi Kiosk Contact Pier, Domestic Departure, Gate A & B Contact Pier, International Departure, Gate G & H Get a local SIM card before or after you clear Immigration Celcom, Digi, Hotlink and Friendi Mobile (Open from 6:00am 12:00am) Level 3, Arrival Hall Business Centre/Airport Lounge Services WiFi and comfortable work area available 24 hours Plaza Premium Lounge (Near Gates C11 - C17) Level 2,, Mezzanine Level

ATM Maybank Arrival, Level 3, KLIA Departure, Level 5, KLIA Contact Pier, Domestic Level, KLIA CIMB Bank Contact Pier, International Level, KLIA Main Terminal Building, Arrival, Level 3, KLIA,

7 ATM Maybank Arrival, Level 3, KLIA Departure, Level 5, KLIA Contact Pier, Domestic Level, KLIA CIMB Bank Contact Pier, International Level, KLIA Main Terminal Building, Arrival, Level 3, KLIA, Passenger Level, Level 1, KLIA Public Bank Affin Bank/Islamic HSBC AmBank Main Terminal Building, Arrival Level, Level 3, KLIA Bank Islam Contact Pier, International Level, KLIA CURRENCY EXCHANGE Bank Islam Money Changer Contact Pier, International Level, KLIA Bank Muamalat Money Changer Main Terminal Building Level, Level 5, KLIA CIMB Currency Exchange Main Terminal Building, Level 5, KLIA, Passenger Level, Level 1, KLIA CIMB Money Changer Main Terminal Building, Arrival Level, Level 3, KLIA Maybank Money Exchange Main Terminal Building, Arrival level, Level 3, KLIA RHB Bureaux De Change Main Terminal Building, Arrival Level, Level 3, KLIA Travelex Worldwide Money Contact Pier, Domestic Level, KLIA Main Terminal Building, Arrival Level, Level 3, KLIA FULL BANKING CIMB BANK e-banking CIMB e-banking 12 13

8 SHOP. DINE. RELAX. Take a walk in the terminal and explore the outlets for simple bites, fine-dining, shopping and relaxing

MUST-TRY LOCAL FOOD Roti Telur Dip the soft and fluffy roti

For lunch and dinner, there is a vast line up of dishes to

MUST-TAKE-HOME SOUVENIRS Pewter Nasi Lemak Sambal Udang Dig into

techniques that has been passed down for generations.

unique fashion statement to be paired with your modern wear

Nasi Dagang This popular Kelantanese cuisine is all about the

a meaty tuna curry originating from the East Coast of Malaysia.

crunchy nuts, soft lychees, cendol and cream corn.

with hints of turmeric and lemongrass, garnished with tofu,

9 MUST-TRY LOCAL FOOD Roti Telur Dip the soft and fluffy roti telur in thick dhal gravy or curry for a delectable breakfast. For lunch and dinner, there is a vast line up of dishes to choose from the menu. MUST-TAKE-HOME SOUVENIRS Pewter Nasi Lemak Sambal Udang Dig into the richness of coconut milk infused rice with prawn sambal cooked with a tinge of spiciness. One of the best interpretations of Malaysia s much-loved breakfast dish. Beautiful local pewter goods made with passion and care using techniques that has been passed down for generations. Not only a great gift, but a beautiful addition to your home decor. Batik A combination of geometric and floral patterns makes it a unique fashion statement to be paired with your modern wear fabrics. Nasi Dagang This popular Kelantanese cuisine is all about the fragrant sticky rice, enjoyed with the flavourful tongkol curry a meaty tuna curry originating from the East Coast of Malaysia. Hand-Woven Crafts ABC A bowl of shaved ice goodness filled with crunchy nuts, soft lychees, cendol and cream corn. Truly a blissful refreshment to beat the heat of the tropical Malaysian weather. Curry Mee Egg and noodles in thick creamy coconut broth, spiked with hints of turmeric and lemongrass, garnished with tofu, prawns, egg and vegetables all come together in a bowlful of yumminess. 16 Plaited and plied, these traditionally woven baskets, hats and bags are carefully shaped by hand. Bring a piece of Malaysia home with these hand-woven beauties. Malaysia Airports Limited Edition Chocolate Homegrown artisan brands Royal Selangor and Fidani bring to you this limited edition Proudly Malaysian chocolates that depict Malaysian culture. 17

10 DEPARTURE LEVEL (MAIN TERMINAL BUILDING) Level 5 DEPARTURE/ MEZZANINE LEVEL Level 4 Domestic Departure L5 37 L5 36 L5 29 L5 46 L5 04 L5 01 L5 02 L5 03 L5 40 G1 G2 G3 Check-in Counters A&B G4 L5 39 L5 38 L5 34 Check-in Counters C&D Legend Aerotrain L5 05 L5 33 L5 26 L5 35 POLICE G5 G6 G7 Auto Teller Machine Autopay Machine Customer Service Elevator Entrance/Exit Gates Escalator First Aid Centre Information Counter L5 32 Check-in Counters E&F L5 41 L5 30 L5 31 L5 25 L5 24 L5 23 Check-in Counters G&H L5 06 L5 07 G8 L5 27 ATM L5 28 ATM L5 21 L5 20 L5 22 Check-in Counters J&K L5 47 L5 08 Money Changer Movie Lounge News Lounge Police Station Prayer Room Rest N Go L5 19 L5 42 International Departure L5 18 L5 17 Check-in Counters L&M L5 09 Sama-Sama Express Smoking Lounge Sports Lounge ATM Stage Area L5 11 L5 10 L5 09 L5 16 ATM Stairs Taxi L5 14 L5 15 Express Bus L5 12 Transfer Desk Walkalator Landscape Area Shopping Food & Beverage Services L5 13 To Airline Offices To Airline Offices Grab & Go Dunkin Donuts L5 46 Cafés Café Barbera L5 23 Kopi Time L5 32 OldTown White Coffee L5 14 The Coffee Club L5 40 Gloria Jean's Coffees L5 47 Fast Food KFC L5 29 McDonald's L5 12 Restaurants Nööödles L5 42 Secret Recipe L5 09 PappaRich L5 13 SERVICES Banking CIMB Bank L5 26 CIMB e-banking L5 15 BDC Maybank L5 44 Bank Muamalat L5 45 RHB L5 43 Courier Services Post Office L5 30 Ticketing Services AirAsia Sales Counter L5 01 MAS Ticket Counter L5 03/04 Lufthansa Ticket Centre L5 07 Emirates Ticket Centre L5 06 L401 Baggage Services Super Strap L5 02/08 Others KLIA Premier Access L5 27 Royal Malaysian Customs L5 10 VIP Lounge L5 28 SHOPPING Beauty, Health & Wellness Pusrawi Health Pro Shoppe L5 34 Eraman Perfumes & Cosmetics L5 22 The Body Shop L5 33 Gifts & Souvenirs Books & Magazines L5 24 Experience Malaysia L5 11 Khazanah Exotic L5 16 Royal Selangor L5 17 Fashion Accessories & Apparel Bonia L5 18 Sunglass Hut L5 21 Kashkha L5 31 Sembonia L5 39 Chocolates & Confectionery Departure L5 19 Famous Amos Cookies L5 35 Children s Apparel & Toys Kiddies L5 36 Convenience Stores 7-Eleven L5 09 Travel Retail Essentials DFZ Travel Electrical Gadgets L

11 TAXI TAXI TAXI TAXI ARRIVAL HALL Level 3 & 4 ARRIVAL LEVEL Level 1 & 2 G1 G2 L3 02 Domestic Arrival Hall L3 01 Carousel M Carousel L L3 04 L3 05 L3 06 L3 07 L3 08 L3 09 To/From Level 2 Parking C&D L1 05 L1 02 L1 01 Level 1 KLIA Express L1 03 L1 04 Tour Coach Lounge/Metered Taxi Lounge To KLIA Express Arrival Level (Level 3) Cafés The Coffee Bean & Tea Leaf L3 14 Malaysian Wok L3 09 Gloria Jean's Coffees L3 22 Grab & Go Dunkin Donuts L3 10 Nelson's L3 13 Hot & Roll L3 09 Fast Food Burger King L3 16 SERVICES L3 13 L3 11 L3 12 L3 10 Carousel K Carousel J L3 22 Carousel H International Arrival Hall L3 14 Carousel G L3 19 Carousel F CUSTOM CLEARANCE Carousel E Baggage Reclaim Area Carousel C Carousel C L3 20 Carousel B IMMIGRATION L3 21 Carousel A G3 G4 G5 G6 Telecommunications Celcom L3 07 L3 15 G7 G8 L3 16 L322 L3 17 L3 18 L3 19 SHOPPING Chocolates & Confectionery Chocolates L3 06 Arrival Duty Free L3 21 Convenience Stores Eraman Express Mart L Eleven L3 15 Duty-Free DFZ Liquor & Tobacco L3 20 Fragrance & Cosmetics Eraman Fragrance & Cosmetics L3 19 Fashion Accessories & Apparel Kashkha L3 01 To/From Bus Station L2 01 L2 02 Level 2 To Sama-Sama Hotel L2 03 To/From Parking C&D Level 2 L2 04 Level 1 L2 06 To/From Parking A&B Baggage Services Left Luggage L3 19 Service Counters Malaysian Healthcare Travel L3 11/17 Council Medical Concierge Resorts World L3 18 Selangor Information Counter L3 12 Tourism Malaysia L3 05 Travelex Worldwide Money L3 08 Menara Clinic L3 22 Mezzanine Level (Level 4) Food Courts Food Paradise L4 01 Food Courts Food Garden L2 04 SHOPPING Convenience Stores D Bazaar L2 03 AL Jasmine (Telco, Magazine) L2 01/06 Cafés Hameed Dalca Curryhouse L1 01 Deli N Meals L1 03 Hameed Exotic Drinks L1 05 SHOPPING Convenience Stores Convenience Store L1 04 Jas & Jas Convenience Store L

12 CONTACT PIER INTERNATIONAL LEVEL (CPI) CONTACT PIER DOMESTIC LEVEL (CPD) To Gate B2 - B11 CPI 09 CPD 01 Aerotrain to CPI 02 CPI 03 CPI 04 CPI 08 CPI 04 CPI 05 CPI 01 To Gate H2-H11 CPI 01 CPI 01 CPI 11 CPD 02 CPD 02 CPD 02 CPD 07 CPD 08 CPD 12 CPD 09 CPD 03 CPD 10 CPD 04 CPD 11 CPD 05 CPD 06 CPD 13 Immigration Transfer Counter CPI 01 CPI 06 CPI 01 CPI 07 CPD 14 CPD 15 Transfer Counter To Gate A2 - A11 CPD 17 CPD 16 To Gate G2-G11 Contact Pier International (CPI) Contact Pier Domestic (CPD) SHOPPING SHOPPING Cafés Harrods Cafe CPI 04 OldTown White Coffee CPI 05 Starbucks Coffee CPI 08 SERVICES Lounges MAS Regional Lounge CPI 07 BDC Bank Islam CPI 10 Travelex Worldwide Money CPI 11 Gifts & Souvenirs Karyaneka CPI 03 Children s Apparel & Toys Kidz Smart Tunnel CPI 06 Duty-Free Eraman Duty Free Shopping CPI 01 Contact Pier Eraman Fashion Zone F CPI 02 Specialty Stores Harrods CPI 04 Convenience Stores Xpress Mart CPI 09 Fast Food Marrybrown CPD 13 Cafés Jonker Walk Kopitiam CPD 01 Coffee Sandwich Revival CPD 14 SERVICES Lounges MAS Domestic Lounge CPD 18 Books, Souvenirs & Gifts Convenience Store CPD 15 TWG Tea CPD 12 Chocolates & Confectionery Famous Amos Cookies CPD 17 Emporiums The Flying Emporium CPD 02 Fashion Accessories & Apparel Pedro CPD 11 Charles & Keith CPD 10 Michael Kors CPD 09 Swiss Watch Gallery CPD 08 Wear + When CPD 06 Victoria s Secret Beauty CPD 03 & Accessories Luxury Boutiques Rolex CPD 07 TUMI CPD 05 Montblanc CPD

13 SATELLITE BUILDING PASSENGER LEVEL Level 1 Cafés Dôme Café SE 16 Malaysian Recipe Café SS 20 The Coffee Bean & Tea Leaf SN 13 Taste of Malaysia SS06 Grab & Go Polar Ice Cream SE 06 SERVICES Health & Beauty Rest Relax Reflex SW 09 Left Luggage Baggage Solution SW 11 SN16 SW07 SW08 (SN) West Zone (SW) North Zone SN 07 SW02 SW01 SW03 SW04 SW05 SW06 SN08 SATPN SN15 SN14 To Gates C11-C17 Aerotrain Baggage Reclaim Area To Gates C1-C6 SW10 SW09 SN12 SN11 SN10 SN09 SN13 SN06 SW10 CH04 SN05 SW13a SW13b SW11 CH03 SW14 SW12 SATPN1(A) SN04 SN03 CH 02 SN02 CH CH SE12 SE13 CH 01 SS02 SS16 SS03 SE10 SE11 SS15 SS17 SS04 SS14 SS18 To Gates C31-C37 SS05 SE08 SE09 SE14 SS19 SS20 SS06 SE15 SS13 SS21 SS07 SE16 SS12 SE17 SE02 SS11 SE 18 SE03 To Gates C21 -C27 SS10 SE04 SS09 South Zone East Zone SE05 SS08 (SS) (SE) SE06 Refund Verification Counter GST Refund Counter SATPN1(A) SATPN1 SHOPPING Fashion Accessories & Apparel Charles & Keith SE 15 From Time to Time SE 05 Kashkha SW01/02 Pandora SN 12 Sunglass Hut SE 17 Swarovski SE 13 TIME SW 04 Beauty, Health & Wellness Guardian SW 05 L Occitane SE 12 The Body Shop SN 03 Gifts & Souvenirs Karyaneka SW 03 Khazanah SN 14 Made in Malaysia SE 04 Malaysian Heritage SN 04 & Souvenirs Mystical Borneo SW 10 Royal Selangor SN 08 Books & Magazines WHSmith SW 12 Luxury Boutiques Braun Büffel SS 21 Bvlgari SS 03 Coach SS 19 Hermès SS 16 Tory Burch SS 10 MCM SS 04 Longchamp SS 05 Montblanc SS 17 Ralph Lauren SS 14 Rolex SW 13a Salvatore Ferragamo SS 13 TUMI SW 06 Versace SS 15 Michael Kors SW 13b Bally SS 11 Hugo Boss SS 09 Chocolates & Confectionery Godiva SS 18 Cigars Cigars SW 14 Children s Toys Hamley s SN 05 Jewellery Gold City SN 09 Habib SN 10 Zam Gems SN 11 Duty-Free - Liquor & Tobacco Eraman Duty-Free (East) SE 03 Eraman Duty-Free (North) SN 07 Eraman Duty-Free Kiosk SW10/ SN 16 Duty-Free - Chocolates SE 02 Satellite Duty Free Food Gifting Lao Jie Fang (East) SE 18 Lao Jie Fang (North) SN 15 Perfumes & Cosmetics Colours & Fragrances SS 02 Colours Beauty Boutique CH 01 Dimensi Eksklusif Perfumes SN 02 & Cosmetics Dimensi Eksklusif Perfumes CH 02 & Cosmetics Giorgio Armani CH 03 Jo Malone CH 04 Specialty Stores Lonely Planet and Billabong SE 14 Victoria s Secret Beauty SS 12 & Accessories Travel & Sports Accessories Sports - Nike, Adidas SE 10 Convenience Stores WHSmith Express SE

(SN M) MEZZANINE LEVEL Level 2 SE M03 East Zone (SE M) North Zone SN M03 SN M01 SE M05 SE M02 SN M06 SNM09 SE M07 /M08 SN M08 SW M01 SW M02 To Gates C11-C17 To Gates C1-C6 CH M02 CH M SW M03 CH M01

14 (SN M) MEZZANINE LEVEL Level 2 SE M03 East Zone (SE M) North Zone SN M03 SN M01 SE M05 SE M02 SN M06 SNM09 SE M07 /M08 SN M08 SW M01 SW M02 To Gates C11-C17 To Gates C1-C6 CH M02 CH M SW M03 CH M01 CH M03 To Gates C21-C27 CH M04 To Gates C31-C37 SS M01 SE M01 SS M06 SS M07 SSM08 SS M05 SS M03 FULL B GS, NO T X. West Zone (SW M) SS M02 SERVICES South Zone (SS M) MAXIMISE YOUR DUTY-FREE SHOPPING. 满载而归, 免税尽享免税购物体验. Bars Bones SPORTS Bar CH M01 CH M04 Cafés O Briens SS M07 Old Malaya Kopitiam SN M09 Starbucks Coffee SE M07/ SE M08 Fast Food Burger King SS M06 Restaurants KLIA SS M05/ SS M08 Grandmama s SS M01 Nööödles SW M03 The Olive Tree SS M02 Flight Club SN M01 Lounges Cathay Pacific Lounge China Airlines Lounge MAS Golden Lounge Plaza Premium Lounge Silver Kris Lounge Thai Royal Silk Lounge The Emirates Lounge Wellness Spa Plaza Premium First SE M01 SS M03 SW M02 SN M08 SN M06 SN M03 SE M05 SE M02 SE M03 Grab & Go Boost Juice Bar Flight Club Grab n' Go Secret Recipe CH M02 CH M03 SW M

15 PHONE DIRECTORY INFORMATION COUNTERS (24 hours) Main Terminal Building /4389 Contact Pier / Tourism Information Centre Main Terminal Building, Arrival Hall (Mon Sun, 7:00am - 11:00pm) KLIA Operator (24 hour) GOVERNMENT AGENCIES Customs Main Terminal Building Global Blue - GST Refund Immigration - Operations /63679 Health Office Health Quarantine Centre Quarantine Complex Royal Malaysia Police /63450 SPAD Hotline MEDICAL SERVICES (24 hours) Menara Medical Clinic Main Terminal Building Level 3, Arrival Hall - East Zone (Gates C21 C27) POS MALAYSIA BERHAD Main Terminal Building, Departure Hall (Mon Sat, 8:30am 5:00pm) (Closed on Sundays & Malaysian public holidays) EMERGENCY SERVICES (24 hours) Police Headquarters KLIA /8302/ Bomba Malaysia (Fire & Rescue) /4975 Malaysia Airports malaysiaairports MY_Airports GE T IT O N Download the MAHB Airports App today! Log on to for more information. All of the information is correct at the time of print (April 2018).

Just flip on through. Check-In 3 Baggage 4 Transit & Transfer 5 Transport 5-6 Facilities & Services 7-11 Shop, Dine & Relax Directory 16-24

Just flip on through. Check-In 3 Baggage 4 Transit & Transfer 5 Transport 5-6 Facilities & Services 7-11 Shop, Dine & Relax Directory 16-24 If you are at klia2 and not sure where to go, don t worry, I will guide you! No Baggage Check-In* No baggage? Just proceed to the boarding gate.. Web Check-In* 1) Log on to the airline s website. 2) Provide