AIRPORT GUIDE HELLO! LOOKING FOR A GUIDE? AIRPORT. WiFi ADVANCE CHECK IN SHOP & DINE

Transcription

1 AIRPORT GUIDE HELLO! LOOKING FOR A GUIDE? AIRPORT WiFi ADVANCE CHECK IN SHOP & DINE klia2_brochure_en.indd 1 4/20/18 8:31 PM

2 If you are at klia2 and not sure where to go, don t worry, I will guide you! No Baggage Check-In* No baggage? Just proceed to the boarding gate.. Web Check-In* 1) Log on to the airline s website. 2) Provide confirmation number. 3) Print your boarding pass. Self Check-In* Common Use Self-Service (CUSS) Kiosks are available for your check-in for most major airlines. Check-In 3 Baggage 4 Transit & Transfer 5 Transport 5-6 Facilities & Services 7-11 Shop, Dine & Relax Directory Just flip on through Mobile Check-In* Check in using mobile check-in via website or app. If you have baggage, you may skip the counter queue and drop it at the baggage drop-off counter. Flight Information Check-in counters open 3 hours before your scheduled departure and close an hour before your flight takes off. *Do check with your airline to confirm that this service is available. 2 3 klia2_brochure_en.indd 2-3 4/20/18 8:31 PM

3 Domestic Flights via AirAsia Walk through the Sky Bridge and head to the Transfer Counter (before Gate L). Make arrangements to have your check-in baggage transferred directly to your next flight. Prohibited Baggage Items Prohibited items vary from country to country. Please check with airline ground staff if you are uncertain about any items before checking in your baggage. Allowed Hand-Carry Items Liquids, aerosols and gels must be in containers with a maximum capacity of 100ml each. Packed in a transparent resealable plastic bag. Content must not exceed 1 litre. (Only one bag per person) Exemptions: Medication, baby food, special dietary items. Please note that all domestic and international flights out from klia2 are subject to a single cabin baggage policy. To avoid delays at security check-in, kindly refer to your airline for further clarification. International Flights via AirAsia Head to the Transfer Counter (Level 2, Satellite Building) and make arrangements to have your check-in baggage transferred directly to your next flight. Applicable for AirAsia and AirAsia X passengers with the same booking number only. Not Flying AirAsia? Please allow a minimum of 4 hours for your layover. Your airline operates out of a different terminal and you will need a transit visa to get there. After collecting your baggage, go through Customs and Immigration and head to the next terminal. You will find the information you need to get to KLIA under Transport. Airlines Operating at klia2 AirAsia Cebu Pacific Airways Tiger Airways Mega Maldives Jetstar Airways Hassle-Free Transfer in klia2 Terminal 24/7 shuttle transfer services for passengers with klia2 to KLIA interconnecting flights. Proceed to waiting area at Bay A10, Level 1, Transportation Hub, gateway@klia2. Baggage Drop Facility Subject to availability. Check with your airline for this service. Extra Baggage Now you can pack, wrap, track and deliver it to your destination. BagXcess Worldwide Delivery Level 3, Public Concourse Storage Facilities Baggage Solutions (24 hours) Level 2, Public Concourse Arrival Level Want a Baggage Wrapped and Strapped? Protect your baggage from the wear and tear of travel. Excel Wrap & Go (24 hours) Level 3, Departure Hall Oversized Baggage Counter Level 3, Main Terminal Building Transport Express Rail Link (ERL) KLIA to klia2 KLIA Transit (3 minutes) KLIA Ekspres (3 minutes) RM2 (Per person) klia2 to KL Sentral KLIA Transit (39 minutes) KLIA Ekspres (33 minutes) RM55 (Adult) & RM25 (Child) Level 2, gateway@klia2 Domestic and International Arrival Halls Level 2, gateway@klia2 Transportation Hub Level 1, gateway@klia2 Airport Limo & Taxi Mesra Indah Jaya Sdn Bhd /1735 info@mesraindahjaya.com Taxi Level 1 & 2, International and Domestic Arrival Bus Terminal Level 1, International and Domestic Arrival 4 5 klia2_brochure_en.indd 4-5

4 Car Rental Wide ranges of modern and excellent fleet from various car rental booths are available for you to choose from at klia2. Level 1, Transportation Hub, Main Terminal Building Parking Facilities and Rates Parking at Duration 1st - 3rd hour or part thereof 4th - 6th hour or part thereof 7th - 9th hour or part thereof 10th hour and above or part thereof Maximum per day Rates RM4.00/hour RM3.00/hour RM3.00/hour RM2.00/hour RM46.00 * Flat RM20 will be charged per day after the initial RM46 per day for the first 3 days. Valet Parking at gateway@klia2 The Valet Parking area is fully guarded by 24-hour security with surveillance cameras. Parking Rates (Monday - Friday) Duration 1st 2 hours or part thereof Every subsequent hour or part thereof Maximum per day Rates RM15.00/hour RM5.00/hour RM Parking Rates (Sat, Sun, Public holidays) Duration Rates 1st hour or part thereof RM15.00/hour Every subsequent hour or part thereof RM5.00/hour Maximum per day RM Level 3, gateway@klia2 (Next to the Departure drop-off area) REST & RELAX 5 Hours or More Before Flight? Get top brands at off-season prices at Mitsui Outlet Park KLIA Sepang, just 6km from KLIA and klia2. Enjoy great food choices at the food outlets at klia2. Free shuttle service is Level 1, Car Park Bay B9/B10. Shop & Dine There are more than 100 retail and F&B outlets at klia2 with duty-free picks including liquor, cigarettes, perfumes, designer brands and more. Not enough? Check out gateway@klia2 to discover another 170 retail and F&B outlets. A little winding down and pampering for the weary ones. Wellness Spa (7:00am - 12:00am) International Departure, Satellite Building, Level Santai Reflexology (24 hours) Main Terminal Building, Level Rest N Go Main Terminal Building, Domestic Departure/Arrival, Level 1A, Pier K International Departure, Gate L & P Movie Lounge and Sports Lounge International Departure, Level 2, Satellite Building, klia2 Air Asia Premium Red Lounge International Departure, Level 3, Satellite Building, klia2 Plaza Premium Lounge (24 hours) Relax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs. Passenger Only Zone, International Departure, Pier L, Level 2, klia malaysia@plazanetwork.com Sama-Sama Express klia2 Perfect for long layovers with air-conditioning, TV and free WiFi. Best of all, you will not have to go through Malaysian Customs & Immigration. International Departure, Satellite Building, Level reservations.sseklia2@samasamahotels.com 6 7 klia2_brochure_en.indd 6-7

5 AMENITIES Charging Stations Find charging stations equipped with universal sockets and USB ports at: Domestic Departure International Departure Sports Lounge & Movie Lounge Prayer Rooms There are surau/prayer rooms in klia2 terminal for our Muslim visitors. Level 1 (Opposite Capsule by Container Hotel) gateway@klia2, Level 2 (Behind the Original Classic Shop) Prayer Arrival Prayer Departure Prayer Pier J Prayer Pier K Prayer Pier L Prayer Pier P Prayer Pier Q Prayer Satellite Shower Facilities Enjoy a refreshing shower and be all set for the next journey ahead. Free shower facilities are available at : Main Terminal Building, Level 3 Satellite Building, Level 2 Sama-Sama Express klia2, L3 Satellite Building reservations.sseklia2@samasamahotels.com Baby Rooms Fully equipped with hand washes, water dispensers and diaper changing stations. The baby rooms are located throughout the klia2 terminal next to toilet facilities for diaper changing and nursing. They are also available on every floor at the gateway@klia2 mall. Buggy Services Domestic Departure International Departure GETTING CONNECTED Airport WiFi klia2 has free WiFi available at most seating and public areas in the passenger terminals so you can always stay connected. To get connected: 1. Turn on WiFi and connect to Airport WiFi 2. Fill in registration form For more information or support, please head to the information counter. TM WiFi Kiosk Contact Pier, Domestic Departure, Gate A & B Contact Pier, International Departure, Gate G & H Satellite Building Get a local SIM card before or after you clear immigration Celcom (24 hours) Level 2 - Arrival (After Baggage Reclaim) Level 2 - Arrival (Before Immigration) Maxis (24 hours) Level 2 Arrival (After Baggage Reclaim) Level 2 Arrival (Before Immigration) Digi (24 hours) Level 2 Arrival (Before Immigration) Digi (Store Express) Level (gateway@klia2) Flexiroam (24 hours) Level (gateway@klia2) Umobile (24 hours) Level (gateway@klia2) Smoking Lounge While smoking is not permitted in the airport, there is a designated smoking area. International Departure, Satellite Building, Level 2 GST Tax Refund Global Blue GST Refund. Main Terminal Building, Level 3 Medical Services & Pharmacy Menara Medical Clinic, Main Terminal Building, Arrival Level, Level 3 Caring Pharmacy, Main Terminal Building, Level 3 MyLife Healthcare, Main Terminal Building, Level klia2_brochure_en.indd 8-9

6 LOST & FOUND Within klia2 Lost something at the airport? Head to klia2 Lost & Found Centre for assistance. Level 3, Departure Hall (Near check-in Counter Z) On Board Left something in the Aircraft? If your check-in baggage is missing, please contact: AirAsia s Lost & Found Office (4:00am 12:00am) Domestic Flight: International Flight: Do not know which to call? Look under Phone Directory and call klia2 Operator. ATM Al Rajhi International Departure, Satellite Building, Level 2 CIMB Bank Main Terminal Building International Departure Maybank Arrival, Departure International Departure CURRENCY EXCHANGE Bank Muamalat Money Changer International Departure, Satellite Building, Level 2 Bank Islam (Opening Soon) Main Terminal Building, Arrival, Level 2 Maybank Money Changer Main Terminal Building, Arrival, Level 2 Travelex Worldwide International Departure, Satellite Building, Level 2 & 3 CIMB Main Terminal Building, Arrival, Level 2 e-banking CIMB Bank Main Terminal Building, Level 3 Mach by Hong Leong Bank Main Terminal Building, Level klia2_brochure_en.indd 10-11

7 SHOP. DINE. RELAX. FULL B GS, NO T X. Take a walk in the terminal and explore the outlets for simple bites, fine-dining, shopping and relaxing. MAXIMISE YOUR DUTY-FREE. 满载而归 免税 尽享免税购物体验. 12 klia2_brochure_en.indd

8 MUST-TRY LOCAL FOOD MUST-TAKE-HOME SOUVENIRS Kuih Malaysia Sample a variety of sweet and savoury Malaysian kuih (snacks) that are pre-sliced and pre-packed. This is an easy and quick snack on-the-go. Pewter Goods Beautiful local pewter goods made with passion and care using techniques that has been passed down for generations. Not only a great gift, but a beautiful addition to your home decor. Rojak A tasty assortment of onion and coconut fritters with fried tofu, bean sprouts, hard-boiled egg and grated cucumbers; doused in a thick, sweet and nutty sauce. Uniquely combined to a perfect balance of deliciousness. Batik A combination of geometric and floral patterns makes it a unique fashion statement to be paired with your modern wear fabrics. Ipoh Noodles Blanched in the hot and aromatic prawn broth, the noodle soaks up all that delicious seafood flavours. Chicken slivers and fried shallots garnish this dish, giving it that extra punch of savouriness. All Time Classic Breakfast Set Rise and shine the Hainanese way with a set meal of toasted roti bakar slices slathered with butter and kaya. This is eaten with a perfectly cooked soft-boiled egg and a choice of tea or coffee at a very reasonable price. 14 klia2_brochure_en.indd Malaysia Airports Limited Edition Chocolate Homegrown artisan brands Royal Selangor and Fidani bring to you this limited edition Proudly Malaysian chocolates that depict Malaysian culture. 15

9 A30B ARRIVAL HALL A29 A30A KEY PLAN A28 A29 Sector 5 Sector 6 Satellite Sector 7 A20 A21 A22 Domestic Arrival International Arrival Gate P GateQ A35 A31 A34 Sector 4 SKY bridge Sector 1 Sector 3 Gate J Main Terminal Building Sector 2 Gate K/L L11 A31A To Parking/Hotel 1C03B 1C03A Baggage Reclaim 1C05(a) 1C05 L01 A32 A33 Airline Offices Legend Lift Information Counter Left Luggage Arrival Hall (Level 2) OldTown White Coffee IC05 International Arrival (Level 2) Escalator Immigration Meeting Point SERVICES SERVICES Staircase Male Toilet Female Toilet Customs Lounges Taxi Counters Departure Arrival Landscape Area Telecommunications Celcom IC03A Maxis IC03B Clinics Pusat Perubatan Menara L01 Bureaux De Change Maybank A35 Bank Islam A34 Disabled Toilet Nappy Change Car Rental Counters Clinic Hotel Reservation Counters Express Bus Ticket Counters Shopping Food & Beverage Services Baggage Services Baggage Solutions Bureaux De Change CIMB L11 IC05(a) Emporiums Eraman Duty Free A31/ A31A/A32/A36 Female Prayer Room Male Prayer Room Airlines Ticketing Counters Baggage Check-In Emporium Flying Emporium A29 Swiss Watch Gallery A30B Charles & Keith A30C Victoria s Secret A30A klia2_brochure_en.indd 16-17

10 DEPARTURE HALL / MAIN TERMINAL BUILDING Domestic Departure -A49 S4-3-A01 S4-3-A04 S4-3-A02 S4-3-A03 -L07 -L06 -L10 -L08 -L09 -L11 -L12 -L13 -L14 SKYBRIDGE (Level 3) -L15 -L16 Domestic Transfer -L05 -A48 -A47 -L04 -L03a -L03 -L02b -L02 -L01 International Departure -L17 -L18 -L20 -L19 -L21 -L22 Airline Offices -A45 -A44 -A42 MAIN TERMINAL BUILDING (Level 2A) DEPARTURE HALL (Level 3) Check-in Check-in S T U V W X Y Z -L43 -L39 -L42 -L40 -L41 -L38 -L37d -L34 -L33 -L32 -L31 Departure Level (Level 3) Specialties Royal Selangor Heng Heng Local Delights The Body Shop Chocolate Safari Siti Khadijah Agrobazaar Malaysia -L18 -L20 -L13 -L17 -L19 -L11 Fashion & Accessories Carlo Rino -L14 Perfumes & Cosmetics Beauty Express -L15 KK Supermart WHSmith -L12 -L16 SERVICES Bureaux De Change/e-Banking Mach by Hong Leong L34 CIMB Bank -L33 Ticketing Centres Malindo Ticketing Centre -L32 AirAsia Ticketing Centre -L31 Baggage Wrap Services Excel Wrap -L02b/ -L37d BagXcess -L42 Printing Services Print Expert Reflexology Services Santai Reflexology Others Roaming Man -L09/ -L10 -L22 -L21 International Departure Level (Level 3) Liquor & Tobacco Eraman Wine and Cigar Eraman Liquor Fashion & Accessories Sunglasses Caring Pharmacy Retail Be Duty Free WH Smith -A49 -A48 -A47 -A42 S4-3-A01/ S4-3-A02/ S4-3-A03/ S4-3-A04 S2 3 A45 Departure Level (Level 3) The Loaf Starbucks Coffee Dôme Café Papparich Express Bumbu Desa Bibik Heritage The Green Market Fast Food KFC Marrybrown Grab & Go Hot & Roll Tampopo Soul Chicken Wincaa -L02 -L01 -L41 -L05 -L07 -L40 -L38 -L08 -L04 S2 3 L03 S2 3-L03A -L39 -L06 Departure Level (Level 3a) Mamak A-L02 S6-3A-L04 DEPARTURE HALL (Level 3A) A-L02 Airline Offices klia2_brochure_en.indd 18-19

11 MAIN TERMINAL BUILDING (Level 2A) S7-1A-A02 S7-1A -A04 S7-1A -A07 Q6 GATE Q (Level 1A) Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19 Q21 S7-1A -A06 S7-1A -A08 Q8 Q10 Internet Kiosk S7-1A-A14 S7-1A-A16 Q12 Q4 Q14 GATE J (Level 1A) J22 J20 S2-2 -A23 J17 J18 J15 J16 J13 -A18 DOMESTIC DEPARTURE / ARRIVAL S7-1A -A01A GATE L (Level 2) GATE K (Level 1A) S3-1A -A18 GATE P (Level 1A) -A13 -A04 S3-1A S3-1A -A17 -A03 P19 P21 -A12 -A11 J14 L18 L8 L1 L10 L3 L12 L5 L14 L7 L16 L9 L13 -A05 S3-1A -A08 P17 -A07 -A06 -A07 P15 P13 K2 K4 K6 K8 K10 K12 K14 K16 K18 P12 P10 P8 P6 P4 -A09 -A04 -A08 P11 Internet Kiosk P9 -A03 L1 L3 L5 L7 L9 L11 L13 Smoking Lounge P7 -A02 -A10 -A20 P5 -A01 -A01A -A09 P3 J11 P1 GATE J (Level 1A) Uncle Lim s Café Starbucks Coffee Grab & Go Dunkin Donuts Hot & Roll Kopi Kita Saudagar Kurma Specialties Elianto Famous Amos -A01 -A02 -A15 -A17 -A11 -A12 -A07B -A20 Fashion & Accessories Giordano -A04 Sofia Iman -A14 Cuir Boutique -A05 mynews.com Airside Shoppe -A07A -A13 J9 GATE L (Level 2) Gloria Jeans Puffy Buffy Killiney Kopitiam Duty-Free The Zon Perfume & Cosmetics The Zon Chocolate & Confectionery Eraman Travellers Needs -A19 J7 SERVICES J12 J10 J8 J6 J4 -A09 S2-2 -A15 -A13 -A12 -A07A -A11 -A08 -A01 A10 S2-2 -A07B J5 J3 J1 -A04 -A10 -A08 -A05 -A06 -A09 S3-1A-A03 -A06 -A05 -A04 -A03 -A02 GATE K (Level 1A) Grab & Go Baker's Cottage Little Café S3-1A-A18 S3-1A-A17 GATE P (Level 1A) Bread & Batter Noodlelicious Grab & Go Baker's Cottage Chocolates & Confectionery Famous Amos -A01 Chocolates (Eraman) -A01A Specialties Lao Jie Fang Rasa Tidbits Airside Shoppe -A02 -A06 -A07 Travellers Needs Specialties Lao Jie Fang Chocolates & Confectionery Service Lounges Chocolates (Eraman) S7-1A-A01A Plaza Premium Lounge -A L22 L20 K22 K20 -A09 -A03 -A11 GATE Q (Level 1A) Dunkin Donuts Kaya Kopitiam S7-1A-A08 -A07 S7-1A-A04 S7-1A-A02 klia2_brochure_en.indd 20-21

12 SATELLITE BUILDING (Level 3) SATELLITE BUILDING AirAsia Premium Red Lounge Express S6-3-A03 S6-3-A04 S6-3-A09S6-3-A09 S6-3-A10 -A09 -A07 Movie Lounge -A16 -A15 -A06 -A05 -A04 -A03 -A08 -A10 -A11 -A12 -A13 -A20 -A19 -A18 -A17 -A14 Smoking Lounge Smoking Kids Lounge S6-3-A02 S6-3-A17 S6-3-A18 S6-3-A19 S6-3-A01 S6-3 -A21(g) S6-3-A21(a) Food Court S6-3 -A21(f) -A02 -A01 -A41 -A40 S6-3-A21(b) S6-3-A21(c) S6-3-A21(d) S6-3-A21(e) DEPARTURE HALL (Level 3) -A21 -A22 International Transfer -A37 -A36 -A23 -A24 - -A26 -A27 A25 -A28 -A38 Sports Lounge SKYBRIDGE- ARRIVAL (Level 2) S4-3-A05 SATELLITE BUILDING (Level 2) Skybridge (Level 3) To Departure Gate P To Departure Gate Q -A39 -A35 -A34 -A33 -A30 -A29 -A32 -A31 SKYBRIDGE- DEPARTURE (Level 3) Bars & Bistros Bar Metropole Satellite Building (Level 2) SERVICES S4-3-A05 The Living Room -A38 O Brien -A18 Nööödles -A41 Starbucks Coffee -A15/ (Opening Soon) -A16 Bureaux De Change Bank Muamalat -A24 Travelex -A17 Liquor & Tobacco Eraman Duty Free Eraman Duty Free -A31 -A07 Fashion & Accessories Milano -A13 Michael Kors -A37 Hugo Boss -A36 TUMI -A35 Pedro -A34 SKII/Lancome/ -A40 Perfumes/Cosmetics/ Barry Smith/Khazanah WHSmith Karyaneka Khazanah -A29 -A25 -A19 Chocolates & Confectionery The Zon Duty Free -A08 The Zon Duty Free -A32 Perfumes & Cosmetics The Zon Duty Free -A05 The Zon Duty Free -A33 Specialties The Body Shop Royal Selangor Timepieces Taste of Malaysia -A04 -A23 -A22 -A06 Satellite Building (Level 3) Fast Food McDonald s Popeyes Chicken Burger King The Chicken Rice Shop Taste of India Noodle & Yong Tau Foo Hot Wok Beverage Station Toast Box Bars & Bistros The Bar S6-3-A09 S6-3-A04 S6-3-A21(a) S6-3-A21(b) S6-3-A21(c) S6-3-A21(d) S6-3-A21(e) S6-3-A21(f) S6-3-A21(g) S6-3-A10 Bureaux De Change Travelex Worldwide Money S6-3-A17 Wellness Spas & Saloons Wellness Spa S6-3-A03 Liquor & Tobacco Eraman Duty Free SERVICES S6-3-A19 Chocolates & Confectionery Eraman Duty Free S6-3-A18 Perfumes & Cosmetics Eraman Duty Free S6-3-A klia2_brochure_en.indd 22-23

13 PHONE DIRECTORY INFORMATION COUNTERS (24 hours) Tourism (Arrival Hall) klia2 Operator /01/02 GOVERNMENT AGENCIES Customs Global Blue - GST Refund Immigration - Operations /85462/85463 Quarantine & Health Department Royal Malaysia Police SPAD Hotline MEDICAL SERVICES (24 hours) Menara Medical Clinic (Next to International Arrival Hall Level 2) POS MALAYSIA BERHAD Nearest POS Malaysia Berhad KLIA POS Malaysia (Main Terminal Building, Departure Hall) BAGGAGE STORAGE gateway@klia Arrival Hall EMERGENCY SERVICES (24 hours) Police Headquarters klia / Bomba Malaysia (Fire & Rescue) /4975 Malaysia Airports malaysiaairports MY_Airports GE T IT O N Download the MAHB Airports App today! Log on to for more information. All of the information is correct at the time of print (April 2018). klia2_brochure_en.indd 24