UPDATED AS OF 20 JUN 2018

Transcription

1 S A L E S G U I D E UPDATED AS OF 20 JUN 2018

2 CONTENT WHAT ABOUT SCOOT SCOOT NETWORK MAP BOEING 787 DREAMLINER AIRBUS A320 / A319 RANGE OF FRILLS BOARDING / ADD-ONS BAG IT UP! EXTRA ROOM SEAT MAP B787-8 / 9 SEAT MAP A320 FARE TYPES FOOD & BEVERAGES ON BOARD SHOPPING EXPERIENCE WANNA TALK BUSINESS? Bookings Payments Fare & Fees 3 Golden Rules of Travel Preparedness Customer Notification & Condition of Carriage Talk to Us

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4 go further together with scoot

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6 BOEING 787 DREAMLINER 14 IN FLEET 6 ON ORDER 20 TOTAL BY 2019 ABOARD OUR FLEET BOEING BOEING

7 AIRBUS A320 / A319 ABOARD OUR FLEET Airbus A319 Airbus A Standard Seats 180 Standard Seats

8 RANGE OF FRILLS UNIQUE PRODUCT OF DREAMLINER 787 STREAM AWESOME INFLIGHT ENTERTAINMENT CONTENT TO YOUR OWN DEVICE Our streaming inflight entertainment service on our brand new Boeing 787 Dreamliner fleet delivers the magic of movies and TV onto your very own laptop, tablet or mobile phone! WHY SCOOT WITH SCOOTV? For an all-in price of USD11 (about SGD15), you can access all the movies and TV shows on board. Your access will last the entire duration of your flight sector. Access ScooTV on board with your laptop, tablet or mobile phone. ScooTV is complimentary for ScootBiz passengers. Simply request an access card from our friendly Scootees on board. Enjoy inflight Wi-Fi connectivity when flying on our all-new fleet of Boeing 787 Dreamliner. Package starts from USD5 (about SGD6) With standard 110V/60Hz charging outlets, you can charge all your gadgets during your flight, at a small fee from USD4 (about SGD5) Access to our in-seat power outlet is complimentary for ScootBiz customers. FOR OUR LATEST WI-FI SESSION PLANS AND IN-SEAT INFORMATION, PLEASE VISIT OUR WEBSITE

9 BOARDING / ADD-ONS BE AT THE AIRPORT 90 minutes BEFORE DEPARTURE CHECK-IN CLOSES 60 minutes BEFORE DEPARTURE As long as you are in the queue 1 hour before the departure time, you will be able to check-in. Apart from that, these times are non-negotiable. PlusPerks Scoot Café Sports Equipment Extra Cabin Bag Max Your Space BoardMeFirst seat selector Super Stretch ScootinSilence In-seat power Snooze kit ScooTV Wi-Fi Scoot-to-Gate Baggage Upsize

10 BAG IT UP! BAGGAGE ALLOWANCE RANGE [minimum] [maximum] COMPLIMENTARY BAGGAGE FlyBag & FlyBagEat [20kg inclusive] ScootBiz [30kg inclusive] CABIN BAGGAGE not exceeding 10kg* up to 2 pieces not exceeding 15kg up to 7kg Economy ScootBiz

11 EXTRA CABIN BAG Extra Cabin Bag (for a small fee) lets you bring an extra 7kg cabin bag along for the ride, in addition to your standard 10kg cabin bag allowance. EXCESS BAGGAGE Excess baggage fees are charged at the airport if the actual weight exceeds the pre-purchased baggage allowance. LIQUIDS Carriage of liquids, aerosols and gels (LAGs) in hand-carry luggage on all flights departing from Changi Airport are strictly prohibited. The guidelines on hand-carried luggage are: Guidelines on liquids, aerosols and gels in hand-carried luggage: 1 transparent resealable bag per person (max. 1 litre) Liquids, aerosols and gels (max. capacity 100ml each) Exemptions for medications, baby food and special dietary items 1 litre transparent resealable bag For more information on the restricted items, please refer to: Scoot:

12 EXTRA ROOM MAX YOUR SPACE If you are a guest of size & don t feel comfortable in a single seat: BOOK 2 SEATS TOGETHER (*Standard seat allocation fees will be charged.) GET IN TOUCH WITH OUR CUSTOMER SERVICE SPECIAL ITEMS NOT PERMITTED IN OUR CABINS STROLLER WALKER STRETCHER Check them in as checked baggage* at no extra charge (*they will not be part of your baggage allowance)

13 SEAT MAP B787-8

14 SEAT MAP B787-8B B787-8B SeAt Product InformAtion (with Crew Bunk) A B C D E F H J K WC G G/B ZONE 1 (ScootBiz) A 2A 3A 1C 2C 3C 2D 3D 2E 3E 2F 3F 1H 2H 3H 1K 2K 3K ZONE 1 (ScootBiz) 4 4A 4B 4C 4D 4E 4F 4H 4J 4K 4 ZONE 2 (Scoot-in-silence) A 6A 7A 5B 6B 7B 5C 6C 7C 5D 6D 7D 8D 5E 6E 7E 8E 5F 6F 7F 8F 5H 5J WC 5K ZONE 2 (Scoot-in-silence) 9 9D 9E 9F A 10B 10C 10D 10E 10F 10H 10J 10K A 11B 11C 11D 11E 11F 11H 11J 11K A 12B 12C 12D 12E 12F 12H 12J 12K A 13B 13C 13D 13E 13F 13H 13J 13K A 14B 14C 14D 14E 14F 14H 14J 14K A 15B 15C 15D 15E 15F 15H 15J 15K A 16B 16C 16D 16E 16F 16H 16J 16K A 17B 17C 17D 17E 17F 17H 17J 17K 17 ZONE A 19A 18B 19B 18C 19C 18D 19D 18E 19E 18F 19F 18H 19H 18J 19J 18K 19K ZONE A 20B 20C 20D 20E 20F 20H 20J 20K A 21B 21C 21D 21E 21F 21H 21J 21K A 22B 22C 22D 22E 22F 22H 22J 22K A 23B 23C 23D 23E 23F 23H 23J 23K A 24B 24C 24D 24E 24F 24H 24J 24K A 25B 25C 25D 25E 25F 25H 25J 25K A 26B 26C 26D 26E 26F 26H 26J 26K A 27B 27C 27D 27E 27F 27H 27J 27K A 28B 28C WC 28H 28J 28K D 29E 29F A 30B 30C 30D 30E 30F 30H 30J 30K A 31B 31C 31D 31E 31F 31H 31J 31K A 32B 32C 32D 32E 32F 32H 32J 32K A 33B 33C 33D 33E 33F 33H 33J 33K A 34B 34C 34D 34E 34F 34H 34J 34K 34 ZONE A 36A 35B 36B 36C 36C 35D 36D 35E 36E 35F 36F 35H 36H 35J 36J 35K 36K ZONE A 37B 37C 37D 37E 37F 37H 37J 37K A 38B 38C 38D 38E 38F 38H 38J 38K A 39B 39C 39D 39E 39F 39H 39J 39K A 40C 40D 40E 40F 40H 40K A 41C 41D 41E 41F 41H 41K G/B WC WC G SEAT TYPE SEAT COUNT PITCH WIDTH RECLINE COVER DRESSING OTHER FEATURES MANUFACTURER** ScootBiz inches Black leather 4-way adjustable headrest; legrest TIMCO Stretch inches or more (bulkhead) 18 6 Blue fabric with yellow patterns 4-way adjustable headrest ZODIAC Standard* inches* 18 6 Blue fabric with yellow patterns 4-way adjustable headrest ZODIAC Standard inches 18 6 Blue fabric plain None ZODIAC Emergency Exit A G/B Emergency Exit Row Galley / Crew Bunk All Economy *These Standard seats DO NOT have extra legroom, but have identical dressing (yellow patterns) & features (adjustable headrests) as Super/Stretch seats **ScootBiz: TIMCO Aerosystems - HAECO Cabin Solutions 3050 Economy: Zodiac Seats US Z100 Note: Seats 9DEF and 41ACDEFHK are blocked for sale. Seats 41ACDEFHK have zero recline. TOTAL 329

15 SEAT MAP B787-9

16 SEAT MAP A320

17 FARE TYPES Flight fare Flight fare Flight fare Flight fare Hand carry baggage of Hand carry baggage of Hand carry baggage of Hand carry baggage of up to 10KG up to 10KG up to 10KG up to 15KG 20KG checked baggage 20KG checked baggage 1 standard meal 30KG checked baggage 1 premium meal Priority check-in & boarding

18 FOOD & BEVERAGES HOT MEALS LIGHT MEALS PREMIUM MEALS* Scoot s Premium Selections are cooked using only the finest ingredients. Premium Selections come with a deluxe meal, two deluxe sides and a drink. (Sides may vary) HERE! Pre-purchasing of meals is the best way to ensure that guests will be able to enjoy their preferred selection, and will be served on-board ahead of other guests.

19 ON BOARD SHOPPING EXPERIENCE In the mood of some retail therapy? Do it from the comfort of your seat! Our Scootalogue is sure to satisfy the needs with a wide variety of products from Scoot memorabilia to cosmetics, fragrances, chic accessories, liquor and more. Check out the en vogue items in our latest issue of Scootalogue! To add a little extra comfort during the flight, guest may purchase a comfort kit even before boarding their flight. The kit consists of a Scoot polar fleece blanket, neck pillow and eye mask. (Dimension of blanket: 100cm x 150cm)

20 wanna talk business?

21 BOOKINGS FIT (<10 PASSENGERS) SKYAGENT WEB PORTAL Payment via: Credit Card Agency Credit BSP GROUPS (> 10 PASSENGERS) GROUPS ONLINE BOOKING SYSTEM API DIRECT CONNECT TRAVELFUSION GDS ABACUS AMADEUS GALILEO INFINI TRAVELSKY SABRE Payment via: BSP For GDS booking, only e-ticketing and ticketing on Hahnair options are available. All Scoot Authorized BSP agents are required to registered in SkyAgent

22 PAYMENTS CREDIT CARDS ACCEPTED HERE: VISA MASTERCARD AMERICAN EXPRESS JCB apply Agency Credit Click Here Sign up for a Groups portal account with your SkyAgent address, to access our Online Agency Top Up Portal! If you have an existing Groups Online Portal account, you can sign in with the Travel Admin s username and password here. For more information, refer to our Online Agency Top Up Portal User Guide. Local bank transfer: Telegraphic Transfer: Cheque: 3 to 5 working days 3 to 5 working days 3 to 5 working days FARE & FEES IMPORTANT INFO Change fee (for Name/Date/Time): - From SGD60 1 Cancellations or Refunds - Strictly not permitted Check-in Baggage Pre-purchase From 20KG at SGD24 1 Applies per passenger, per flight with fare difference applicable Amounts must be paid in the currency in which the original booking was made. Services rendered at the airport may incur additional service fees. FOR LATEST INFORMATION OF THE FEES, VISIT THE WEBSITE: Scoot:

23 3 GOLDEN RULES OF TRAVEL PREPAREDNESS At least 6 months validity on your passport. With less than 6 months validity, we may not be able to fly you to your destination. Obtain the necessary visas and travel permits for the country you are traveling to. Buy comprehensive travel insurance

24 CUSTOMER NOTIFICATION & CONDITION OF CARRIAGE: 1 Please ensure that your clients are made aware of the relevant fare terms and conditions prior to making a booking for them. 2 For every booking made at you will be sent an itinerary receipt by (PDF format). 3 The itinerary contains important information for the customer regarding our conditions of carriage and the document must be presented to the customers.

25 TALK TO US to: (for FIT and Groups booking & enquires) contact us: Scoot Call Centre