PENANG AIRPORT GUIDE INTERNATIONAL AIRPORT HELLO! LOOKING FOR A GUIDE? AIRPORT WIFI ADVANCE CHECK-IN SHOP & DINE

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1 PENANG INTERNATIONAL AIRPORT AIRPORT GUIDE HELLO! LOOKING FOR A GUIDE? AIRPORT WIFI ADVANCE CHECK-IN SHOP & DINE

2 If you re at Penang Airport and not sure where to go, don t worry, I will guide you. CHECK-IN OPTIONS No Baggage Check-in* No baggage? Just proceed to the boarding gate. Web Check-in* 1. Log on to the airline s website. 2. Provide confirmation number. 3. Print your boarding pass. Self Check-in* Common Use Self-Service (CUSS) Kiosks are available for your check-in for most major airlines. Check-in 3 Baggage 4 Transfer and Transit 5 Transport 5-6 Facilities and Services 7-11 Terminal Layout Directory 20 FLIGHT INFORMATION Mobile Check-in* Check-in using mobile check-in via website/app. If you have baggage, you may skip the counter queue and drop it at the Baggage Drop-Off counter. Check-in counters open 2 hours before your schedules departure and close an hour before your flight takes off. *Do check with your airline to confirm that this service is available. 2 3

3 BAGGAGE TRANSIT & TRANSFER Allowed hand-carry items Liquids, aerosols and gels must be in containers with a maximum capacity of 100ml each. Packed in a transparent resealable plastic bag. Content must not exceed 1 litre. (Only one bag per person) Exemptions: Medication, baby food, special dietary items. * Please note that all domestic and international flights out from PIA are subject to a single cabin baggage policy. To avoid delays at security check-in, kindly refer to your airline for further clarification. Maximum size: 56cm x 36cm x 23cm Maximum weight: 7kg Flight Head to the Transfer Counter (Level 3, nearby Plaza Premium Lounge) and make arrangements to have your check-in baggage transferred directly to your next flight. Airlines Operating at PIA* AirAsia AirAsia X Malaysia Airlines Malindo Air Firefly AirAsia Indonesia Cathay Dragon China Airlines China Southern Airlines Citilink Jetstar Lion Air Lucky Air Qatar Airways Scoot Silk Air Sriwijaya Air Thai AirAsia Thai Smile *As of June 2018 Baggage Drop Facility Subject to availability. Check with your airline for this service. TRANSPORT Extra Baggage? A fee applies for any additional baggage you wish to check-in. Want a Baggage Wrapped and Strapped? Level 2, Public Concourse, Floor, PIA Oversize Baggage Counter Level 2, Public Concourse, Floor, PIA PIA Terminal is about 20 minutes away from Penag capitol city, George Town. There are buses and taxis aplenty for passengers travelling to and from. Airport Limo & Taxi Level 1, Public Concourse, Floor, PIA Busses Level 1, Public Concourse, Floor, PIA 4 5

4 Car Rental Various car rental booths with a wide range of modern and excellent fleet are available for you to choose from at KKIA. Level 1, Public Concourse, Floor, PIA FACILITIES & SERVICES Parking and Fee Parking Rates 1st hour (or part thereof) RM2.00/hour 12 to 24 hours RM24.00 Maximum per day RM24.00 Lost ticket penalty RM50 5 Hours or More Before Flight? Enjoy fine selection of dining restaurants and fast food outlets. Shop and Dine There are more than 60 retail and F&B outlets here at PIA with duty-free picks including liquor, cigarettes, perfume, designer brands and more. REST & RELAX A little winding down and pampering for the weary ones. Rest N Go Level 2, Floor, PIA Level 2, Floor, PIA Plaza Premium Lounges Relax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs. Passenger Only Zone, Level 3, PIA Passenger Only Zone, Level 2, PIA Cathay Pacific Lounge Relax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs. Passenger Only Zone, Level 3, PIA MAS Golden Lounge Relax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs. Passenger Only Zone, Level 2, PIA 6 7

5 AMENITIES GETTING CONNECTED Prayer Rooms Airport WiFi Shower Facility To get connected: 1. Turn on WiFi & connect to Airport WiFi 2. Fills in registration form There are Surau (prayer rooms) in PIA for our Muslim visitors. Level 2, Floor, PIA Level 2, Floor, PIA Level 1, Floor, PIA Enjoy a refreshing shower and be all set for the next journey ahead. Plaza Premium Lounges Passenger Only Zone, Level 3, PIA Passenger Only Zone, Level 2, PIA Baby Room Fully equipped with hand wash, water dispenser and diaper changing station. The baby room is located throughout the PIA next to toilet facilities for diaper changing and nursing. Smoking Lounge While smoking is not permitted in the airport, there are designated smoking areas. Level 2, Floor, PIA Level 2, Floor, PIA PIA has free WiFi available at most seating and public areas in the passenger terminals so you can always stay connected. * For more information or support, please head to information counter. Get a local SIM Card before or after you clear immigration Celcom, Level 1, Floor, PIA Digi, Level 1, Floor, PIA Maxis, Level 1, Floor, PIA Digi, Level 3, Passenger Flow, PIA Maxis, Level 3, Passenger Flow, PIA Tunetalk, Level 3, Passenger Flow, PIA Umobile, Level 3, Passenger Flow, PIA Medical Services & Pharmacy Menara Medical Clinic, Level 1, Floor, PIA MyLife Healthcare, Level 1, Floor, PIA 8 9

6 LOST & FOUND ATM Within PIA Terminal Lost something or to report lost items in the airport? Get assistants from information counter. Go to malaysia airports website or to Al Rajhi Level 1, Public Concourse, Floor, PIA On board Lost something in the aircraft? Please contact the ground handler of the airline for assistance. Bank Islam Level 2, Public Concourse, Floor, PIA Do not know which to call? Look under Directory and call PIA Operator. Ambank Level 2, Public Concourse, Floor, PIA Bank Rakyat Level 2, Floor, PIA CIMB Level 2, Public Concourse, Floor, PIA HSBC Level 2, Public Concourse, Floor, PIA Maybank Level 2, Public Concourse, Floor, PIA Level 1, Public Concourse, Floor, PIA Level 1, Public Concourse, Floor, PIA (CDM) RHB Level 1, Public Concourse, Floor, PIA CURENCY EXCHANGE Bank Islam Level 1, Floor, PIA CIMB Level Level Level Level 2, Floor, PIA 2, Floor, PIA 2, Public Concourse, Floor, PIA 1, Floor, PIA Hong Leong Level 2, Public Concourse, Floor, PIA 10 11

7 LEVEL 1 LAYOUT PIA Floor A Immigration F E D Baggage Reclaim AS07 LS04 LS05 LS01 C LFB03 AS15 AS14 LS08 AR06 LFB02 1 B Baggage Reclaim 2 3 AR LFC09 6 LFB01 LFB04 FOOD & BEVERAGE LFB01 Gemini Cafe LFB02 Nelson s LFB03 Nasi Kandar Line Clear LFB04 Serambi Cafe AR07 SHOPPING Eraman Duty Free Legends Toilet/Nappy/Disabled Prayer Room Lift Escalator Staircase Immigration Customs/Security Lounges Left Luggage Taxi/Car Rental Counters Express Bus Counters SERVICES LS04 Menara Medical Clinic LS05 MyLife Healthcare LFC09 Malaysia Healthcare Travel Council AS07 Airasia Lost & Found AS14 Bank Islam Currency Exchange AS15 CIMB Currency Exchange 12 13

8 LEVEL 2 LAYOUT PIA Floor FOOD & BEVERAGE LFB01 Oldtown White Coffee LFB03 Secret Recipe LFB04 Kentucky Fried Chicken LFB05A Pinang Kopitiam LFB05B Pinang Kopitiam LFB05C McDonalds LFB06 Kaffa Espresso LR06B Nooodles LFB10 Ban Heang AFB07 Homey Touch AFB08 Starbucks Coffee AFB09 Nelson s AFB12A The Morning After AFB12B Airside Mini Mall AFB13 Smile Cafe AFB15 Dunkin Donuts AR38 Smile Cafe AR46 Famous Amos Legends Lift B7 B5 B3 AFB15 Internet AR27 AR26 AR25 Lounge B3-B4 Information Counter Toilet/Nappy/Disabled Prayer Room Escalator Staircase Smoking Zone Immigration Customs/Security Baggage Check-In Left Luggage Lounges SERVICES AS14 Plaza Premium Lounge AS14A MAS Golden Lounge LS16A CIMB Currency Exchange LS16B Hong Leong Currency Exchange AS18 CIMB Currency Exchange AS19A CIMB Currency Exchange LS20A AEROdarat Services B1 A1 A1A A2 A3 A4 A4A A5 A6 AS19A AFB09 AFB13 AS18 AFB12A AR47 AR23 AR22 AR39 AR41 AR42 AR21 AR20 AR38 AR43 AR45 AR46 AFB12B AR19 AR37 AR 35B AR 35A AR34 AR36 AR55 AR40 AR18A AR29 AFB 08 AR18 VIP AR17 AFB AR30 07 Check-in AR16 1 LR07A LR11 AR15 LR52 AS14 AS14A LFB05C LFB04 LFB03 LS16A LS16B LS20A Check-in 61 LFB05A LFB05B LR06 LFB10 LFB06 LFB01 LR06B LR06 Penang Delights LR07A Colours & Fragrances LR11 PIA LR52 WHSmith AR15 Khazanah Home & Gifts AR16 SOXworld AR17 Pour Homme Studio AR18 Travis Hegel AR18A Edwin Galaxy AR19 Ezietech AR20 Ban Heang AR21 Mutiara AR22 Shoepoint AR23 Vinstella AR25 WHSmith AR26 WHSmith SHOPPING AR27 Body Glove AR29 Perfumes & Cosmetics AR30 Chocolate Box AR35B Eraman Duty Free AR35A Chocolate & Candy AR34 Perfumes & Cosmetics AR36 Body Glove AR37 Sembonia AR39 Braun Buffel AR40 Straits Fashion Gallery AR41 Royal Selangor AR42 Bagz Bar AR43 Yee Hup AR45 Mutiara AR47 Vinstella AR55 Police Timepieces 14 15

9 LEVEL 3 LAYOUT PIA Airlines Office Cluster B Cluster C Transit Cluster A AS2A AS2B Skydoor AS2D LFC09 LFC03 LFC02 LFC10 LFC 12A 04 LFC LFC01 LFC 12B 13 LFC SERVICES AS2A Cathay Pacific Lounge AS2B Cathay Pacific Lounge AS2D Plaza Premium Lounge LFC01 POS Aviation LFC02 China Southen Airlines LFC03 POS Aviation LFC04 Firefly LFC09 Cathay Dragon LFC10 Malaysia Airlines LFC13 China Airlines LFC12A Airasia LFC12B Silk Air Legends Toilet/Nappy/Disabled Lift Escalator Staircase Immigration Customs/Security Lounges 16 17

10 AIRPORT FLOW Level 1 F E D Baggage Reclaim C B Level 2 A Baggage Reclaim 1 2 Immigration B7 B5 B3 B3-B4 B1 A1 A1A A2 A3 A4 A4A A5 A6 Check-in 1 Check-in Cluster B Cluster C Level 3 Cluster A Sky Corridor Transit 18 19

11 DIRECTORY Information Counters PIA Operators Tourism Government Agencies Customs Immigrations / Quanrantine & Health Department / Royal Malaysia Police Medical Services Menara Medical Clinic Malaysia Healthcare Travel Council Postal Services POS Malaysia Berhad Emergency Services Royal Malaysia Police Bomba Malaysia Malaysia Airports malaysiaairports MY_Airports Download the MAHB Airports App today! Log on to for more information