edition 02/2018 From your home to the gate in 4 easy steps

Transcription

1 edition 02/2018 From your home to the gate in 4 easy steps

2 SMOOTH TRAVEL VIA BRUSSELS AIRPORT STEP 1 GETTING READY TO TRAVEL STEP 2 TO THE AIRPORT This guide will help you get from your house to the airport in 4 easy steps. It contains useful information and handy tips to ensure that everything runs as smooth as possible, and that you are well prepared for your trip. Do you still have questions after reading this guide? Contact us via Twitter, Facebook or using the contact form on our website. See you soon, we look forward to welcoming you. STEP 3 CHECK-IN STEP 4 SECURITY CHECK/ SCREENING

3 STEP 1 GETTING READY TO TRAVEL Make sure that you take all necessary travel documents with you to the airport. Check the expiry date on your identity card or international passport. For your own comfort, we recommend travelling as light as possible. Not only will this make luggage easier to carry, it will also help checks go more efficiently. TIP Save time by checking in in advance via the website of your airline. LIQUIDS IN YOUR HAND LUGGAGE, THIS IS PERMITTED: For all liquids and gels*, you can take containers of up to 100 ml in your hand luggage (used containers count as the full contents). Put them all in a transparent, resealable plastic bag with a capacity of 1 l. Liquids and gels bought from the shops in the airport are packed in a special, sealed bag, and are not included in the permitted quantity. However if the bag is opened, the contents will still be confiscated. Baby food (milk and food in pots) is permitted. The quantity permitted depends on the duration of the journey (max. for the duration of the fight). If in doubt, security staff may ask you to taste the baby food. Liquid medicines or diet supplements are only permitted for the duration of the flight, and if your GP can provide written proof that they are necessary. More information can be found at * Liquids and gels: water and other drinks, soup, syrup, creams, lotions and oils, perfumes, sprays, gels, shampoo and shower gels, pressurised liquids (incl. (shaving) foam and deodorants), (tooth)pastes, inseparable mixtures (such as chocolate spread or caramelised biscuit (speculoos) spread, mascara, lipstick, other products with a similar consistency.

4 Zaventem STEP 2 TO THE AIRPORT BY CAR ROUTE TO THE NEW FREE DROP-OFF DROPPING SOMEONE OFF The kiss & fly zone in front of the airport building is no longer accessible. 5 min. to airport building You can drop someone off directly at the free drop-off. Follow the signs on the access road (A201). You can temporarily stop here to drop someone off. You are not permitted to park here. It is a 5-minute walk from the drop-off to the airport building. Would you like to accompany someone to the departure hall? In that case, we recommend that you use one of the car parks. Parking for 30 minutes in P1-P2 or P3 costs 2, and 4 for 60 minutes. In 2018, Brussels Airport will be working to improve the Drop-off zone. The route and the signage, however, will not change. A201 TIP You can also drop someone off at the drop-off zone at Brucargo. From here, a shuttle service (24/7) will take you to the airport building. Take exit 12 Cargo on the E19 and follow the signs to Brucargo and the drop-off zone.

5 PARKING YOUR CAR FOR THE DURATION OF YOUR TRIP CAR PARKS AT WALKING DISTANCE CAR PARKS AT WALKING DISTANCE If you want to park close to the airport, use Car Parks P1, P2, P3 or Lock Parking. If you book your parking in advance you can also use the Reservation Zone. These are all opposite the airport building. These car parks are all directly accessible from the access road (A201). Follow the signs. REMOTE CAR PARKS WITH FREE SHUTTLE SERVICE If you want to park more affordably, choose one of the car parks with a shuttle service to the airport building. From Car park P4, it takes 3 minutes on the shuttle, and from the Discount Car parks, it takes 10 minutes. Reservation is required for these 3 car parks with shuttle service. RESERVATION ZONE LOWEST PRICE opposite the departures hall 4 days 59 * 7 days 89 * 14 days 117 * * Rates are subject to change DISCOUNT LOWEST PRICE with shuttle service 4 days 39 * 7 days 54 * 14 days 77 * Zaventem From Brussels ring road: follow Zaventem ENTRANCE VIP ENTRANCE 1 ENTRANCE RESERVATION ZONE ENTRANCE 3 ENTRANCE LOCK ENTRANCE 2 Clearance height: P1 & P3: 2m10 P2, Reservation Zone & Lock Parking: 1m90 * Rates are subject to change Reserve your parking at

6 REMOTE CAR PARKS WITH FREE SHUTTLE SERVICE Follow the route to Car park P4 3 mins by or 10 mins from the airport building. Follow the route to the Discount Car parks 10 mins by from the airport building exit afrit 12 Cargo Mechelen-Antwerp - Antwerpen Shuttle bus 3 min. to airport building P4 From Vanaf E19: follow volg Cargo Brussels Ringroad E19 afrit exit N Cargo Haachtsesteenweg N21 Airport Halte shuttle Airport stop Shuttle between 0.30 and 4.30 tussen 0u30 en 4u30 P Discount Parking 1 Haachtsesteenweg / Chaussée de Haecht P Discount Parking 2 A201 exit 3 Zaventem Centrum Shuttle Shuttle 10 min. naar every luchthavengebouw 10 min. to airport building Bus Halte stop Lijnbus airport building between luchthavengebouw 4.30 and 0.30 tussen 4u30 en 0u30 P4 and the Discount car parks have unlimited clearance and are not covered. Reserve your parking at

7 STEP 2 TO THE AIRPORT BY TRAIN PLAN PUBLIC TRANSPORT The airport is easily accessible by train. The Brussels Airport - Zaventem train station is located below the airport building. You can rely on a smooth and often direct service from more than 80 stations. Information and tickets can be found at Before exiting the train station, you will go through a pre-check zone. A security check may be carried out here.

8 STEP 3 CHECK-IN Check-in for all airlines takes place in the departures hall on level 3 (Departures). The flight information screen indicates at which desks you can find your airline. If you do not yet have your boarding pass and/or you still need to check your luggage in, go to the check-in desk of your airline. If you are only travelling with hand luggage, then a large number of airlines allow you to check in at the Self Check-in terminals. If you already have your boarding pass (because you checked in via the website of your airline) and are only travelling with hand luggage, you can immediately go to the security check/screening. You need to check in with the airline which is operating your flight. This might be a different airline to the one indicated by the booked flight number. In that case, it will be specified below your flight number: flight is operated by <name of airline>. DO YOU REQUIRE SPECIAL AXXICOM ASSISTANCE? We can provide special assistance from arrival at the airport to the seat in the aircraft you are travelling on. You will need to request this at least 48 hours before the scheduled departure time via your travel agencies or your airline. For Special Assistance, there are separate desks in the check-in zone. You can find these next to the Travelex bureau de change near check-in row 1. NEW since 10/2017 In the lounge located in pier A, you can enjoy all the comfort you need while waiting for your flight. There is a waiting room at the beginning of pier B, where Axxicom will pick you up to lead you to your gate. Always inform your travel agency or airline in advance if you will be taking your own foldable or electric wheelchair. Ask them about the applicable rules. This is also important for your destination airport.

9 DEPARTURES HALL MAP To All Gates AIRLINE DESKS 2. Emirates 3. Air Algérie 4. Egyptair 5. Ethiopian Airlines 6. Brussels Airlines, Austrian, Swiss, Croatia Airlines 8. Swissport, Lufthansa, Al Italia 9. United Airlines 10. Turkish Airlines Air Serbia 13. Delta Air Lines 14. TAROM 16. Aeroflot 18. Blue Air 19. EI AI 20. Aviapartner, British Airways, Iberia, Aer Lingus & Ryanair 21. Hainan Airlines 22. Royal Air Maroc 23. Corendon 24. Qeshm Air 25. Thomas Cook, Neckermann & Pegase 26. TUI fly, Sunjets & VIP Services TRUESTAR BAGGAGE WRAPPING CONNECTIONS TRAVEL AGENT DHL DELIVERY SERVICE DESK Food & Drinks EXKI EXKI pop-up STARBUCKS PANOS SAPORE BELLE & BELGE Retail THE CANDY SHOP / THE BELGIAN CHOCOLATE HOUSE RELAY AIRPORT SHOP ROLLING LUGGAGE TRAVELEX CURRENCY EXCHANGE POLICE SPECIAL ASSISTANCE DESK AIRPORT PHARMACY VAT REFUND ATM

10 STEP 4 SECURITY CHECK/ SCREENING OF HAND LUGGAGE AND PERSONS If you have received your boarding pass and have checked in your luggage, your next stop is the security check/screening. At the entrance to this zone, your boarding pass will be scanned, after which you will proceed to the security check/ screening for persons and hand luggage. To ensure the security check/screening runs smoothly, we ask you to place the following objects in the tray: all metal objects such as keys, mobile phones, coins, wallets plastic bag with liquids and/or gels laptop or tablet taken out of the carry case jacket or coat When you have passed through the security check/ screening, make sure you have taken all your belongings. You are now ready to depart. If this is from an A or T gate, then go left after the screening. If you are departing from the B gates, then go right after the security check/ screening, where you arrive at border control for your passport check.

11 Download the FREE Brussels Airport app Your personal travel assistant Your airport shopping bags are allowed on board Park and much more with the Brussels Airport Pcard + Save money: - Park free for the first 30 min at P1, P2 and P3 - Less than 24h parking = 2 discount - More than 24h parking = 10% discount - Special offers automatically applied Save time: - Drive in and out without a ticket - No more queuing at the payment terminal Valid at all 71 Interparking car parks in Belgium MEEUS Rodolphe Laurent (4203) Want your own free Pcard +? Visit You can use your Pcard + in Fast Zone 1&2, P1 Front, P2 Economy, P3 Holiday. Don t want to carry all your bags? Use our free Shop&Collect service and pick up your goods when you return.

12 Customer service & feedback Brussels Airport Company - Satellite Building BE-1930 Zaventem facebook.com/brusselsairportbru Free unlimited Wi-Fi Connecting the world Log-in once, enjoy endlessly R.E. Karen Bulterys / Tania Ter-Ossepiantz Brussels Airport Company n.v. Luchthaven Brussel Nationaal BE-1930 Zaventem January