Most Helpful Staff and Most Helpful Company

Transcription

1 1-21 Nov,2015

2 Most Helpful Staff and Most Helpful Company Target participants Airport Community frontline staff Period: 1 21 Nov, 2015 Mechanism: All staff working at HKIA are welcome to join Give Me 5 in the Airport campaign; Voting card(s) will be given to each participating staff ; Each participating staff is encouraged to invite passengers to vote for their excellent service by signing on the voting card; Voting cards filled with 10 signatures from passengers should be placed in the collection boxes in Terminals 1 and 2;Participating staff can redeem a HK$50 HKIA cash coupon with 20 signatures from passengers; There are six categories in the campaign, namely: Airlines and Passenger Handling Agents, Retail shops, F&B and entertainment, Government and related bodies, Transport / Travel / Hotel, Passenger Services; There will be 5 winners for Most Helpful Staff and 5 winners for Most Helpful Company in each category; The top 5 staff by number of signatures collected will be awarded the Most Helpful Staff. The top 5 companies by total number of signatures collected by their staff will be awarded the Most Helpful Company. Winning staff and companies will be invited to the award presentation on 11 December to receive the certificates.

3 Most Helpful Staff and Most Helpful Company Voting Card

4 Most Helpful Staff and Most Helpful Company Voting Card Collect 10 passengers signatures Signed card drop into Ballot Box Collected 20 passengers signatures + = HKIA $$50 Coupon Voting card 1 Voting card 2 Each staff can redeem max 2 coupons

5 Most Helpful Staff and Most Helpful Company Voting Scenario - Government and related Bodies Category Jackie Lee + Candy Chan = 10 signatures ABC company = 10 signatures Company Name No. of signature Airport Authority Award Karen Walker 6 Most helpful Jackie Lee 6 company Karen Walker = 6 signatures Jackie Lee = 6 signatures Airport Authority = 12 signatures ABC Company Candy Chan 10 Most helpful staff

6 Most Helpful Staff and Most Helpful Company Souvenir - Bookmark 10 bookmark on each voting card Each bookmark can be tear off for passenger

7 Most Helpful Staff and Most Helpful Company Ballot boxes Area Departu re Locati on Number of ballot boxes L6, T1 17 (G1, G15, G20, G23, G24, G25, G28, G29, G30, G31, G33, G34, G35, G41, G60 and East &West Hall Customer Service Centres) L7, T1 1 (Landside Customer Service Centre) Arrival L5, T1 6 (3 Customer Service Centres, E1, E2) T2 L3,5,6, T2 Total 29 5 (2 Customer Service Centres, Next to Pacific Coffee and Starbucks at Level 5 and Food Court at Level 6)

8 Give Me 5 in the Airport Award Presentation Result announcement: on or before 24 Nov 2015 Tentative date: 11 Dec 2015 (Friday) Venue: M&G Hall, L5, Terminal 1 Target participant: Airport Community Staff 8

9 Give Me 5 in the Airport Category Details Category Including companies, e.g. Airlines and PHA CX, KA, HAS, HX, ardine, SATS etc Retail shops ALL retail shops F&B and Entertainments ALL F&B, UA IMAX, Dream Come True Education park etc Government and Related Bodies Transport/Travel/Hotel AVSECO, C&ED, Immigration, Police, Port Health, HKTB, AA duty and CS Cross-border services, Hotel counters etc Passenger Services Nixon, Waihong, Wilson Parking, Plaza Premium Lounge, WFS, ISS etc

10 Give Me 5 in the Airport Promotional Channel Staff Channel Staff Rest Room at 5E511 Lift façade at M&G, Level 5, Terminal Light box at Terminal 2 food court Facebook Tourist Centre of HKTB at The Peak, Tsim Sha Tsui Centre and Airport Centres Staff channel Lift façade, T1 Light box at T2 food court Staff rest room 5E511 *Photos are for reference only. All promotion material will appear to public on 1 Nov

11 Timeline Items Card distribution Voting Period Result announcement Award Presentation Date October 1 21 November On or before 24 November 11 December Useful Contacts For any information, please kindly contact: Contact Person Contact No. Garrick Lam garrick.lam@hkairport.com Carmen Chan carmen.km.chan@hkairport.com

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