Industry Standards Update. Samuel Ingalls, IAP Airport Representative, Passenger Experience Management Group Chair, Common Use Working Group

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1 Industry Standards Update Samuel Ingalls, IAP Airport Representative, Passenger Experience Management Group Chair, Common Use Working Group

2 Passenger Experience Working Groups JPSC (Standards Approval) Steering Group (Policy Guidance) Passenger Experience Management Group (PEMG) - Paul Behan (IATA) - Patrice Ouellette (AC) - Russ Fortson (CX) - Patty Edwards (ATA) - Jared Miller (CO) - Paul Stumbo (AA) - Jan Dorrington (AU) Ian Neill (UK) - Samuel Ingalls (LAS) - David Kershaw (ARINC) Secretaries : Stephan Copart (IATA) - Arundhati Gupta (IATA) Fast Travel Working Group (FTWG) Common Use Working Group (CUWG) BCBP Working Group (BCBP) Passenger Facilitation Working Group (PFWG) Chair: Patrice Ouellette (AC) Vice Chair: Jared Miller (CO) IATA Leader: Stephan Copart Chair: Samuel Ingalls (LAS) Vice Chair: Amy Foltz (CO) IATA Leader: Paul Behan Chair: Vice Chair: IATA Leader: Eric Leopold Co-Chair: Jan Dorrington (AU) Ian Neill (UK) Vice Chair: Hasse Joergensen (CPH) IATA Leader: Arundhati Gupta Technical Solutions Groups (as required)

3 Common Use Working Group (CUWG)

4 CUWG Update Topics Common Use Passenger Processing Systems (CUPPS) Common Use PCI (CU-PCI) Common Use Self-Service (CUSS) Kiosks CUSS-CUPPS Convergence Certification Aviation Information Data Exchange (AIDX) Bar Coded Boarding Passes (BCBP) 4

5 Fast Travel Updates Check-In Near Field Communications (NFC) Bags Ready To Go Document Check Flight Rebooking Self-Boarding Bag Recovery 5

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7 Installations and RFPs are in Progress More than one million passengers processed in LAS Full CUPPS implementation by end of Q2 RFPs/Awards: SAN, SNA, ANC, BUR, MUC, DRS, BER, BRU

8 CUPPS Frequently Asked Questions Distribution: IATA.org ACI World 8

9 CUPPS Implementation Guide Airports deploying a CUPPS platform Airlines developing a CUPPS application Vendors working in the CUPPS environment 9

10 CUPPS Technical Specification Technical Release Version 1.04 Upcoming IATA identifying permanent industry resource 10

11 Coming soon Simplified Windows printing (already in the spec) Enhanced support for virtualization Platform of the future Set to facilitate and accommodate requirements from other initiatives Recall the PEMG structure

12 Common Use Payment Card Industry Data Security Standards (PCI-DSS) 12

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14 Collecting payments is crucial in the self-service process

15 Protecting card holder data is a must!

16 Payment card industry regulations require changes to CUSS Compliance with operating regulations of the payment card schemes (No use of the card for identification- FOID! ) Compliance with PCI-DSS Near-global standard heading towards Chip & PIN (EMV)

17 Roadmap to compliance March 11 Payment in CUPPS (tech spec) Payment in CUSS (tech spec) 2 pilots started Summer 11 FOID in CUPPS (tech spec) 1 st draft ready Interface Airline app CUSS defined Summer 11 FOID in CUSS (tech spec) March 11 today July 11?

18 Common Use Self Service (CUSS) Kiosks 18

19 CUSS Version 1.3 Final update to the CUSS Spec

20 Convergence Road Map Goals: Incorporate self-service functional requirements into the CUPPS Technical Specification Deprecate the CUSS RP Will begin after: CUSS 1.3 CUPPS

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22 Common Use Certification 22

23 Automated Remote Updates Requirements Defined Tech Spec to be crafted 23

24 Other items Certification Testing Entity (CTE) IATA pursuing Automated Test Scripts

25 Aviation Information Data Exchange (AIDX) 25

26 Aviation Information Data Exchange AIDX Update ACI-NA May 2-4, 2011 Jim Miller Denver International Airport 26

27 The AIDX World Standard World-wide XML standard for aviation industry flight data information IATA CUPPS, ACI-NA, IATA XML Working Group ACI Recommended Practice 501A07 ATA Recommended Practice A IATA Recommended Practice 1797A PADIS Board approved version 10.2 schema 27

28 What s New with AIDX Implementation Guide completed AIDX deployments & plans SEA, SYD, BOS Coordinated AIDX initiatives SEA requiring AIDX 10.2 by Q1, 2012 DEN ready for AIDX 10.2 by Q4 Schema enhancements discussions Renewed charter with IATA Monthly conference calls third Monday 28

29 Airline AIDX Team Members 29 Note: Delta includes Northwest Airlines

30 Vendor AIDX Team Members 30

31 AIDX is Growing 18 airports 5 airlines Delta, Frontier, United, Sun Country, Virgin Blue 1 data integrator FlightView by Frontier 31

32 Airport AIDX Projects Accra Kotoka International Airport (ACC) New flight information display system Dallas/Fort Worth International Airport (DFW) Flight information management system upgrade Melbourne Airport (MEL) Flight and baggage data in AIDX airport wide Orlando International Airport (MCO) New data hub utilizes AIDX data formats Nordic airports (CPH) Updating data systems to AIDX Seattle-Tacoma International Airport (SEA) AIDX for new flight data system Q Sydney Airport (SYD) Automating AIDX flight data exchange 32

33 New Airline and Vendor Projects IED Converted data feed to AIDX format at DEN Sensis and ASDE-X SITA Will receive flight data from DEN in AIDX 9.1 The Airport Management Solutions (AMS 6.0) will standardize on AIDX 33

34 Next steps for AIDX 34

35 AIDX Charter - Recommended Practice - Business Requirements Document - XML Schema - Implementation Guide - IATA (XML WG and CUWG) says proceed 35

36 Next steps for AIDX Schema enhancements Schema release management (XML WG) New passenger display formats (CUPIDS) Schedule live meeting (summer?) Meet with IATA XML WG (September) Coordinate AIDX deployments 36

37 Coordinate AIDX Deployments Started with Denver and Seattle Airlines common to several airports DEN, SEA, others Those using AIDX now or future plans Switch to AIDX data feeds Group effort assures immediate AIDX partners Airline, airport and vendor Avoids having to go it alone The sense of a critical mass of participants We need your airport to commit to AIDX 37

38 Aviation Information Data Exchange AIDX Update ACI-NA May 2-4, 2011 Jim Miller Denver International Airport 38

39 AIDX Specification is Complete Worldwide standard for flight information data exchange Broad industry support Fast track implementation 39

40 Requests for new standards? Additional Data Elements New products Common Use Passenger Information Display System CUPIDS 40

41 Bar Coded Boarding Passes (BCBP) 41

42 TSA, Secure Flight, and BCBP 42

43 More Horsepower behind BCBP

44 Fast Travel Programme in 2010 Self Tagging and Fast Bag Drop Self Tagging Fast Bag Drop Travel Document Verification (Scan & Check) Travel Doc Self Service Check Irregular Operations Self Service Recovery IRROPS Self Service Recovery Self Scanning Boarding Token to board the aircraft Self Boarding Mishandled Bag Self Service Claim Registration Mishandled Bag Claim Registration

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48 Self Tagging Pilots USA TSA gave authorization to AA Austin AS Redmond AC Boston Authorization to come AC Boston American Airlines: AA went live in Austin on Tuesday 8 March 2011 Next Steps Obtain commitment on pilot duration from TSA Define success criteria for phase one Phase 1 findings Define timescale to start phase 2 Carriers and Airports to confirm intention for phase 2

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52 Self-Boarding Launched at LAS DL First to launch AA next up

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54 A Living, Breathing Standard Industry well-set to actively maintain and enhance the CUPPS standard Will evolve to maintain currency with technology and business standards

55 A Living, Breathing Standard Industry well-set to actively maintain and enhance the CUPPS standard Will evolve to maintain currency with technology and business standards

56 Participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation, participation

57 Industry Standards Update Samuel Ingalls, IAP Airport Representative, Passenger Experience Management Group Chair, Common Use Working Group