Baggage Handling. Hosted Service

Transcription

1 Company MATERNA s Overview Business Integrated Unit Passenger Communications Services

2 Agenda Situation Check-in Baggage Handling SecureGate Hosted Service

3 Current situation at airports Strenghts Millions PAX More Passengers More Airlines More Destinations Passenger numbers without transit Origin: Intraplan

4 Current situation at airports Weaknesses Current Check-in not user friendly High costs for Check-in and baggage handling Limited terminal space Difficult for passengers

5 MATERNA s Integrated Passenger Services A single, open and configurable solution for Check-In CUSS-Kiosk Platform Applications WEB Mobile Baggage Handling Automated Baggage Check-in (ABH) Automated Baggage Drop Off (ADOP) Common Use Baggage Drop Off (CUDOP) SecureGate Secure Access Speed Boarding Hosted Service IPS Server Management Centralized access to external 3 rd party DCS, FIDS, AODB Systems Bag Drop WEB Check-in Mobile Check-in DCS CUSS FIDS IPS Server AODB Management SecureGate

6 Agenda Situation Check-in Baggage Handling SecureGate Hosted Service

7 CUSS Kiosk Check-in Common Use Self Service Kiosk quick and easy Shared hardware Standard CUSS Platform CUSS Applications Passengers may use All kiosks for all flights Applications for all CUSS-Kiosks New business area for airports and service providers

8 Branded CUSS Applications Full service standard Check-in application customer branded... fully branded... by airline logo

9 WEB Check-in WEB Check-in Passenger Check-in via Internet Selects preferred seat Receives Boarding pass or Checkin receipt with IATA 2D-Barcode for direct boarding

10 Mobile Phone Check-in Mobile Phone Check-in Passenger receives MMS containing a bar-code for each flight segment for direct boarding Along with the IATA 2D-Barcode the MMS contains information on: Flight Itinerary Date and Time Boarding Gate Boarding Time

11 Benefits Passenger experience Passenger s may use every Check-in kiosk at an airport Reduce waiting time for Check-in Allow predictable Check-in times Cost reduction Share expensive hardware between several airlines Reduce Check-in costs for airlines Costs for counter Check-in: 3 $ CAD Costs for kiosk Check-in: 16 ct. CAD On average, stated by Air Canada Reduce initial investments for airlines and airports Re-use Check-in applications for dedicated and shared environments Generate additional revenues Advertisement

12 Agenda Situation Check-in Baggage Handling SecureGate Hosted Service

13 Baggage Handling Solutions Fully Automated Baggage Check-in (ABH) CUSS application controlled Baggage Check-in Full Self Service Solution Extension to usual kiosk Check-in process Passenger checks-in baggage on his own Common Use Baggage Drop Off (CUDOP) CUSS Platform Integration (full control over all devices) CUTE Platform Integration (device control via peripheral manager) For checked-in passengers only (CUSS, WEB & Mobile Phone) An Agent checks-in baggage on behalf of passenger Automated Baggage Drop Off (ADOP) Standalone, unassisted Baggage Check-in solution For checked-in passengers only (CUSS, WEB & Mobile Phone) No integration into existing CUSS applications necessary Support of various Departure Control Systems

14 Automated Baggage Check-in Fully Automated Baggage Check-in process: 1. Passenger performs usual Check-in at CUSS kiosk 2. Application asks for baggage to check-in 3. Passenger places bag on belt 4. System determines weight and size 5. System prints baggage Tag 6. Passenger attaches baggage tag and collects claim tag 7. Passenger confirms baggage tag attachment 8. Bag is verified and transported 9. System prints boarding pass(es) 10. Check-in completed

15 Automated Baggage Check-in Sample: Vienna International Airport

16 Common Use Baggage Drop Off Common Use Baggage Drop Off Process: 1. Passenger checked-in Kiosk, WEB or Mobile Phone 2. At the airport the passenger proceeds to CUDOP Counter 3. Places its bag on the belt 4. Agent opens passenger record by using the printed 2DBC 5. Agent prints and attaches baggage tag 6. Agent feeds bag into airports baggage system 7. Agent optionally collects baggage excess fee 8. Passenger gets baggage claim tags from agent 9. Passenger proceeds to gate

17 Common Use Baggage Drop Off Easy to use -applications allow faster passenger processing... weight input... scanned reservation

18 Automated Baggage Drop Off Automated Baggage Drop Of process: 1. The Passenger performs usual Check-in Kiosk, WEB, Mobile Phone 2. At the airport the passenger proceeds to ADOP Counter 3. The Passenger identifies himself by printed 2DBC 4. The Application guides the passenger to place bag to the belt 5. The System determines weight and size 6. The System prints baggage Tag 7. The Passenger attaches baggage tag and collects claim tag 8. Confirms baggage tag attachment 9. Bag is verified and transported into airports baggage system 10.Passenger proceeds to gate

19 Automated Baggage Drop Off Easy to use -application for self service baggage drop-off... baggage tagging... insertion and weighing

20 Highlights Fully Automated Passenger and Baggage Check-in process: CUSS, WEB and Mobile Check-in Boarding pass(es) printing Automatically determining of baggage weight and size Baggage Tag(s) printing Bag verification and transportation Multiple leg Check-in Group Check-in

21 Benefits For passengers Quick Check-in Easy to use avoid queuing at Check-in counters For Airlines / Airports / Ground handler Operated on a CUSS platform Using standard CUSS interfaces Operated on SITA CUTE platform Reduced cost Increased customer satisfaction avoid lengthy and costly trainings for staff

22 Agenda Situation Check-in Baggage Handling SecureGate Hosted Service

23 SecureGate Provides secure access to areas with specific security requirements Boarding pass (BCBP) and multi document validation checks Paper- and paperless boarding pass support Passenger tracking Attended and unattended mode Multi lane support Web based controlling and monitoring SecureAccess and SpeedBoarding options

24 SecureAccess Modules Unattended Gate Attended Check point Application Server Supervisor Desk Information Desk Reporting Desk FIDS / AODB Interface DCS Interface (optional)

25 SecureAccess Flow

26 Sample Unattended Gate

27 Sample Attended Check point

28 Reporting Passenger Reports Total Per flight number Per airline Time intervals Monthly Daily Hour Web Access

29 Sample Screenshots

30 SecureAccess Features Secured passenger and staff access to airside areas Attended and unattended modes Check boarding pass validity: Is the document a boarding pass? Boarding pass already scanned? Passenger checked-in? Is the concourse correct? Any immigration documents needed? Additional passenger information Walking distance and time Boarding already started

31 SpeedBoarding Features Integration into CUTE/CUPPS environments Automated aircraft boarding Attended or unattended mode Local boarding pass validation Airline DCS boarding pass validation Reporting to airline DCS Information on immigration documents Passenger location information Listing of boarded passengers Handling of Stand-by passengers Printing of boarding pass/receipt after seat change

32 Benefits Passenger experience Passenger s quick access to airside or boarding Reduce waiting time Latest personal flight information (time, gate, seat change,..) Increased comfort Cost reduction Share expensive hardware between several airlines Reduce costs Airlines, Ground handler (boarding) Airports (Airside access control) More quicker aircraft turnaround

33 Agenda Situation Check-in Baggage Handling SecureGate Hosted Service

34 Hosting Services Airport FIDS DCS Kiosk VPN VPN Bag Drop MATERNA VPN DCS SecureGate Airport VPN MIPS Server & Management VPN DCS Kiosk VPN https MMS Bag Drop AODB Kiosk WEB Check-in Mobile Check-in

35 MIPS Highlights Application Development Implementation Customisation Enhancement Application Hosting Reports Statistics Host Communication Host communication to various DCS systems Connectivity to 100+ GSM networks Full Maintenance First Level Support Software Maintenance Hardware Maintenance

36 New Concepts Mobile Information Services Customer could select these services when booking flights from an airlines WEB-site Customer needs to provide phone number for notification Service(s) can be deregistered via WAP Flight Sales Notification Information about special offers like o Marketing Flights o Sale Seats on nearly sold out flights Delayed Flight Information Information about delayed flight(s) Arrival and Departure Information Third person(s) information about arrivals and departure Gate Assignment Information Information about gate assignments or changes Boarding Notification Information about the start of boarding

37 References Vienna: 52 Kiosks for LH, OS, KL, IB, AB, Dubai: 64 Kiosks for EK only Munich: 2 Kiosks for LH, UA Nuremberg: 12 Kiosks for AB, KL, LH, Tallinn: 2 Kiosks for LH, FIN, ELL, LIL, BTI,NAC, SDR, SCA, KL, OV Copenhagen: 44 Kiosks for AB Düsseldorf >60 Kiosks for LH, AB, KL, AF Lufthansa 320 Kiosks all over Germany/Europe Air Berlin 96 Kiosks (>200 Sessions) all over Germany/Europe Germanwings 24 Kiosks (> 40 Sessions) all over Germany Estonian 8 Kiosks Tallinn British Midland 72 Kiosks all over UK Amadeus: RTB/RTZ Application for MS, SAA, Mango Eurostar 20 Kiosks in UK & France for Ticket on Departure

38 Thank You for your attention! MATERNA Information & Communications Vosskuhle 37, Dortmund Phone: , Fax: