The Future Trend of Airport Passenger Services

Transcription

1 The Future Trend of Airport Passenger Services Greater convenience, speed and control for passengers HOU Kan Regional Head, APCS, IATA Simplifying the Business 1 International Air Transport Association 2013

2 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012

3 Passenger Experience: Get Ready /28/12

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5 Would this not be better? Easy Simple Fast Helpful Friendly Quick Intuitive Speedy Personal Relaxed Smart Stress-less Thoughtful Rapid Safe Convenient 5

6 Get Ready! What are the challenges? Passenger Data Check-in Baggage drop-off Travel Document Check 6

7 Get Ready! What do passengers want? 74 09/28/12

8 What do passengers want? want either to use biometrics / epassport as their token or to get their boarding pass off airport want to use self-tagging at home or at a kiosk The overall majority of respondents are interested in providing their passport details in advance 8

9 Get Ready State of the Industry 94 09/28/12 09/28/12

10 Fast Travel Program Vision: Mandatory 80% of Global Optional passengers will be offered a complete suite of self-service options 10

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12 Passenger Data Advanced Passenger Information Required by over 50 countries Lack of Global alignment Message format Exchange mechanisms Data elements Cost IT Systems Fines 12

13 Passenger Data Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates) 13

14 Passenger Data Future Trend API sharing among more & more countries What will IATA do Set data transmission standard Push & Advocate the governments accept the industry standard 14

15 Check- In - Single Token - Eliminate the Boarding Pass 15

16 Biometrics + PNR Immigration Security Check Point Boarding

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18 Bags Ready to Go Self Tagging Bag Drop 18

19 Bags Ready to Go AL / AP Pairs of passengers are offered with self-tagging 19

20 Baggage Collection Last but important part of the process 20

21 Bag Recovery Solutions Bag recovery solution Improve delivery process Accelerate delivery of baggage Provide pro-active information to passengers Self-Service claim registration in case of mishandled bag 21

22 Can Bags Services be Better Door to Door solution 22

23 Document Check An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements 23

24 Document Check AL / AP Pairs of passengers are offered with self-service document check 24

25 Airport Security The good old days? Today Simplifying the Business 25 International Air Transport Association 2013

26 Checkpoint Security Access and Egress Improving Passenger Flow Process Study ZHR, CDG, LHR, CPH to identify best practices Data Collection 142 Airports world wide aiming at identifying the current situation and determine potential solutions Documents established Recommended Practice and Implementation Guide Report on data analysis Airport Diagnosis To identify bottlenecks and root causes Simplifying the Business 26 International Air Transport Association 2013

27 09 Security Screening Joint effort ICAO/ACI/IATA Integrate passenger information into the physical screening process Screen according to the risk posed by the individual passenger Strengthen security by focusing resources on higher risk passengers Take into account existing airport environments, airport sizes and types of operations Leverage existing screening equipment, incorporate new technology as it becomes available Checkpoint of the Future concept 27

28 Checkpoint 28 of the Future Near term concept

29 Enhanced Security Lane Normal Security Lane Known Traveler Lane 29

30 Simplifying the Business CHECKPOINT Introduce differentiated screening Differentiated screening Fast and Efficient process 2014 OF THE FUTURE Simplifying the Business 30 International Air Transport Association 2013

31 New StB Projects in development Simplifying the Business 31 International Air Transport Association 2013

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33 Thanks for listening