Simplifying the Business

Size: px
Start display at page:

Download "Simplifying the Business"

Transcription

1 Simplifying the Business Five ways air transport is getting better Philippe Bruyère Program Director - StB To represent, lead and serve the airline industry Welcome everyone. My name is Philippe Bruyère, Program Director of Simplifying the Business and Global Head of Passenger You ve heard the bad news this morning. The industry crisis continues. At our June AGM in Kuala Lumpur our host, Idriss Jala, said, never waste a good crisis. I m pleased to now share with you how IATA, through five StB initiatives, is using this crisis as an opportunity to make life better for passengers and save the industry money at the same time 1

2 The vision of StB To improve service To save money for the industry The vision of Simplifying the Business is two fold: 1. Improve passenger and cargo service 2. Save the industry money These two elements govern everything we do. Our portfolio of projects has to meet BOTH of these criteria, otherwise they are not part of the Simplifying the Business program. That s the secret of our success to date, and our potential for the future - what we do is about winwin opportunities for both the industry and its customers. It is not about dreaming up grandiose ideas. It s about real, tangible improvements that make a difference 2

3 Improvement #1: paperless travel Get your boarding pass on a mobile phone No need to print out a boarding pass Access to security checkpoints Avoid lines How? Through BCBP 100% BCBP in 2010 Improvement #1: paperless travel How many of you carry a printer on business trips? It s not always convenient to try and print out a boarding pass when you re travelling Now, through our Bar Coded Boarding Pass project, IATA has enabled mobile phone boarding pass - removing the need to print out boarding passes As a result, you can now fly with a blackberry, iphone, or just a regular mobile phone - skipping the line and saving time By the end of next year, the project is targeting 100% bar coded boarding pass - eliminating magnetic stripe boarding passes and inconvenience. Current capability is at 82% - an increase 44% a year ago 3

4 BCBP: have phone, will travel Airlines offering electronic boarding passes: Mobile phone boarding passes have proven extremely popular with airlines and passengers alike 23 carriers are now issuing IATA standard mobile boarding passes, and two carriers - Continental and Lufthansa - have already passed the one million mark But BCBP isn t just for check-in. It enables a whole range of services - like lounge access, access to fast track security, and more That s why IATA is working with airports on the security acceptance of mobile BCBP around the world. In the US, the TSA accepts IATA standard mobile BCBPs at a growing number of airports across the country 4

5 Improvement #2: more self-service options Putting passengers in control Solutions being developed across the passenger experience From flight re-booking to bag reclaim Improvement #2: more self-service options Self-service is what people want. According to the 2009 IATA Corporate Air Travel Survey (CATS), more than half of passengers worldwide want more self-service options And by self-service we don t mean a kiosk. That s where we began the conversation two years ago. We mean new web-based services. Self-boarding infrastructure. More things you can do at home instead of in an airport line. And that s what the Fast Travel programme is providing So passengers will have more control over their journey and will be able to move through the airport faster 5

6 video I d now like to show a brief video illustrating our Fast Travel projects, so you can see for yourself the benefit of self-service The first project, bags ready-to-go, allows passengers to deliver their bags tagged and ready for acceptance, speeding up the check-in process for those passengers travelling with baggage. 22 airlines are currently live. At London Heathrow, Air Canada has implemented bags ready-to-go on a common-use kiosk. And you can see bags are being registered in the system at the bag drop SAS in Stockholm is using biometrics to reconcile passengers with bags at the bag drop. The biometrics are recorded temporarily in a database. These passengers also use their finger to selfboard In Amsterdam, KLM has implemented bags ready-to-go with a new tag concept making it much easier for passengers to apply It is so new that you can see the surprise of the passengers face when the gates closes and takes the bags away. The second project, document scanning, allows passengers to scan their travel documents at kiosks for transmission to government agencies. 117 airports currently offer this capability The third project, flight re-booking, allows passengers to obtain a new boarding pass for cancelled or delayed flights at a self-service channel, avoiding long lines, like here at Amsterdam Schiphol airport 15 airlines, including Luftansa, Air France and Korean airlines, offer self-boarding, the fourth project, which provides an automated boarding process for passengers, like in a train or metro station, reducing boarding lines Finally, 16 airlines have implemented bag recovery, which allows passengers to report a missing bag through a self-service channel instead of waiting in line 6

7 Improvement #3: reduced baggage mishandling Mishandling fell by 20% since last year BIP is part of that effort 25 airport visits; over 90% of mishandling ID d TAM: 50% reduction at Sao Paulo In 2010: more airports, less mishandling Improvement #3: Reduced baggage mishandling Baggage mishandling fell by 20% this year. That s good news for the industry and for passengers. But that doesn t mean we don t have a problem Nobody likes losing a bag. In fact, it s the second most important factor for passengers when travelling, after on-time performance And baggage mishandling cost the industry US$3.3 billion in 2008 But our Baggage Improvement Program is making a difference. It s a free consulting service provided by IATA baggage experts to airlines and airports This year BIP visited 25 airports, and together with a lead airline, identified solutions that addressed 90% of the mishandling TAM has reduced mishandling by 50% at Sao Paulo after implementing BIP solutions. They are now big supporters of the program Next year, the focus is to reach even more airports in order to achieve the goal of providing solutions that, when implemented, will cut mishandling in half by

8 Improvement #3: reduced baggage mishandling What the industry can do: Put together a hot bag team to deal with urgent baggage from inbound flights What passengers can do: Put a copy of their itinerary inside the bag Transfers account for the biggest portion of mishandling, often times due to short connections A BIP solution that addresses this is for airlines and airports to put together what we call hot bag teams - teams that meet arriving aircraft and make sure that bags with tight connections get handled first In a small number of cases - about 0.025% of the total some bags are not reunited with their owner. One of the reasons is because the tag gets separated from the bag To guard against this possibility, the #1 thing passengers can do is put a copy of their itinerary INSIDE the bag making sure that their bags can always be traced back to them 8

9 Improvement #4: paper-free air cargo Cuts transit time by an average of 24 hours 35,000 consignments per month (17% month-onmonth increase) Improvement #4: paper-free air cargo IATA e-freight s mission is to take the paper out of air cargo and replace it with cheaper, more accurate and more reliable electronic messaging - saving the entire supply chain up to US$4.9 billion a year Why are we doing this? E-freight will cut shipment times by an average of 24 hours It provides greater accuracy as people don t have to copy information from one form to another, resulting in mistakes The use of e-freight around the world is rapidly expanding and now stands at 35,000 consignments per month, representing a 17% month-on-month increase. A consignment on average contains 4 air freight shipments 9

10 IATA e-freight LIVE In 2010: 44 locations and 76 airports - 80% of volume 24 locations are now e-freight live, including nine of the top 10 countries by international cargo volumes. The remaining one, China, is expected to go-live next year By the end of 2010, 44 locations and 76 airports - representing over 80% of international air cargo volume - will be e-freight capable. Today locations and airports representing 64% of volumes are e-freight capable; last year that number was only 53%, demonstrating the rising usage of paper-free air cargo 10

11 Improvement #5: easier access to more services Introducing EMD: a brand new project EMD will remove the rest of the paper What that means for the customer: More services; makes travel smoother Available through agents and airlines When 100%? Capability by end 2012; usage by end 2013 Improvement #5: easier access to more services I m pleased to announce that the IATA Board of Governors, at its December 4 meeting, has approved a new addition to the StB family - a project called Electronic Miscellaneous Documents (EMD) Paper documents - like excess baggage tickets, tour orders, prepaid ticket advices - still stand in the way of a smooth, seamless experience for passengers. And airline proprietary electronic versions of these documents don t provide the flexibility interline passengers need EMD will create a paperless environment according to a global standard What does that mean for the passenger? More services. StB has always concentrated on giving customers more options - allowing choice, convenience and control. By creating a paperless environment, EMD enables a whole range of optional services - from fast track security to wifi access to a limo home EMD enables these services to be offered across journeys, even those that involve multiple airlines, making life simpler for passengers travelling on alliance or interline partners Easier access to services. EMD will mean that both airlines and travel agents can sell these services quickly and easily Just as electronic tickets made changes easier, EMD will make changes to these services easier too We re targeting 100% industry capability by the end of 2012, and 100% usage of EMDs in IATA distribution systems by the end of

12 Can the industry afford it? StB is an annual opportunity of US$16.9 billion for the industry We ve talked about improvements. But this is an industry in crisis. Can we afford these five projects? The industry answer is we can t afford standing still. That s why this year - as budgets were cut, plane orders delayed, routes eliminated, StB still met all its 2009 targets. BCBP, Fast Travel, BIP, IATA e-freight and EMD generates an opportunity for the industry of US$16.9 billion every year once implemented - through both savings and increased revenue. BCBP: US$1 billion Fast Travel: US$1.6 billion BIP: US$1.9 IATA e-freight: US$4.9 EMD: US$2.9 Our mission - to change the way the air transport industry operates by lowering costs and improving service - is now more relevant than ever And we are intensifying efforts to accelerate and deliver the change the industry needs. 12

13 To learn more: To keep up to date on Simplifying the Business initiatives, visit our website: I m happy to take any questions you have 13

14 Simplifying the Business Five ways air transport is getting better Philippe Bruyère Program Director - StB To represent, lead and serve the airline industry 14

Simplifying the Business: from e-ticketing to a 2020 vision. To represent, lead and serve the airline industry

Simplifying the Business: from e-ticketing to a 2020 vision. To represent, lead and serve the airline industry Simplifying the Business: from e-ticketing to a 2020 vision To represent, lead and serve the airline industry What will air transport look like in 100 years? 1800 1900 2000 2100 2 Our goal: a profitable

More information

Transforming Passenger Processing

Transforming Passenger Processing Transforming Passenger Processing Through Self Service Sam Munda Sales Director, Sub-Sahara Africa ACI AFRICA ABUJA 17 Sep 2010 Agenda Market Overview SITA Self Service Portfolio Conclusions What is the

More information

The Future of Air Cargo ULD has a role to play

The Future of Air Cargo ULD has a role to play The Future of Air Cargo ULD has a role to play LIAO, Zhi Yong, IATA Cargo IATA Cargo Transformation program Case for change IATA Cargo Transformation program IATA Cargo Transformation program

More information

The Future Trend of Airport Passenger Services

The Future Trend of Airport Passenger Services The Future Trend of Airport Passenger Services Greater convenience, speed and control for passengers HOU Kan Regional Head, APCS, IATA Simplifying the Business 1 International Air Transport Association

More information

Baggage. Andrew Price Head, Global Baggage Operations

Baggage. Andrew Price Head, Global Baggage Operations Baggage Andrew Price Head, Global Baggage Operations 12 December 2018 It has been a busy few years for baggage. IATA resolution 753 which introduced the tracking of bags at key stages of their journey

More information

01 Pre-Travel. Passenger Facilitation / Passenger Data Harmonization & Quality

01 Pre-Travel. Passenger Facilitation / Passenger Data Harmonization & Quality 01 Pre-Travel Passenger Facilitation / Passenger Data Harmonization & Quality 1 Key Facts and Figures Advanced Passenger Information Used throughout the 14 steps Required by over 50 countries Lack of Global

More information

Who is in the room today. Which part of the value chain do you belong to?

Who is in the room today. Which part of the value chain do you belong to? 0:00 Who is in the room today. Which part of the value chain do you belong to? 1. Airline 2. Airport / Ground Handling 4% 3. Travel Agent 8% 4. Government 3% 5. Vendor 2 6. Other 27% 38% Voted: 182 0:00

More information

FACILITATION PANEL (FALP)

FACILITATION PANEL (FALP) International Civil Aviation Organization WORKING PAPER 23/3/16 English only FACILITATION PANEL (FALP) NINTH MEETING Montréal, 4-7 April 2016 Agenda Item 3: Amendments to Annex 9 AIRPORT TRAFFIC FLOW ARRANGEMENTS

More information

Star Alliance Ambassador Club Session Zurich - 04 May Airline sales part: Member carriers digital offer: tools and apps

Star Alliance Ambassador Club Session Zurich - 04 May Airline sales part: Member carriers digital offer: tools and apps Star Alliance Ambassador Club Session Zurich - 04 May 2018 Airline sales part: Member carriers digital offer: tools and apps Airline sales part: Member carriers digital offer: tools and apps Star Alliance

More information

Fast Travel Now & What s next. Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific

Fast Travel Now & What s next. Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific Fast Travel Now & What s next Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific IATA 2016 Global Passenger Survey I want everything to go smoothly on my day-of-travel I m willing to give more

More information

At the Heart of Simplified Operations

At the Heart of Simplified Operations At the Heart of Simplified Operations Embrace the New, Transform Processes, and Enrich Passenger Experience ONE Order to deliver exceptional passenger experience and effectively manage travel operations

More information

Airport IT Are you ready for the future

Airport IT Are you ready for the future Airport IT Are you ready for the future Life was simple Trends Affecting Airports in the next 20 years It s all about me! I can travel the world (virtually) I am the new (middle class) passenger Shifting

More information

ICT.aero Airport Technologies. NAS Airport Technologies

ICT.aero Airport Technologies. NAS Airport Technologies ICT.aero Airport Technologies NAS Airport Technologies What we re presenting 1. ICT Airport Technologies 2. How does it benefit your business 3. System features ICT Airport Technologies Our Airport Technologies

More information

2012 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS

2012 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS 2012 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to

More information

Fast Passenger Travel Programme <<Presentation Title>>

Fast Passenger Travel Programme <<Presentation Title>> Fast Passenger Travel Programme Experience Paul Behan Head, Passenger Experience IATA Passenger Dept. ACI-NA Annual Conference Austin, October 2009 Simplifying the Business The Vision

More information

Materna Integrated Passenger Services (Materna ips)

Materna Integrated Passenger Services (Materna ips) Materna Integrated Passenger Services (Materna ips) Materna ips accompanies airline passengers throughout their whole journey: from web check-in at home, through all the handling points at their departure

More information

ACI World Airport IT Standing Committee Strategy Focus

ACI World Airport IT Standing Committee Strategy Focus ACI World Airport IT Standing Committee Strategy Focus Arturo García-Alonso Manager, Facilitation and Airport IT, ACI World - Geneva ACI NA Business Information Technology Conference 06 April 2009, Seattle

More information

baggage handling systems

baggage handling systems baggage handling systems LEADING IN BAGGAGE HANDLING SYSTEMS From check-in to aircraft hold. From arriving flight to reclaim carousel. On-time every time. At the lowest possible cost. Above all, with

More information

IATA Passenger Experience Overview

IATA Passenger Experience Overview `Travel Facilitation for Enhancing Mobility in the OIC Member Countries` Mehmet Erkan DURSUN Aviation Solutions Manager Turkey, Azerbaijan and Turkmenistan Ankara 05 February 2015 65 billion passengers

More information

Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013

Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Air New Zealand - Self Service Check-in Qantas - Q-card & Q Bag Tag RFID enabled Frequent Flyer Card Q-card RFID enabled Permanent

More information

Fast Travel and Self-Service: Regulatory Opportunities & Challenges. Nathalie Herbelles Assistant Director, APCS Asia-Pacific

Fast Travel and Self-Service: Regulatory Opportunities & Challenges. Nathalie Herbelles Assistant Director, APCS Asia-Pacific Fast Travel and Self-Service: Regulatory Opportunities & Challenges Nathalie Herbelles Assistant Director, APCS Asia-Pacific Are we there yet? 2 We are moving towards faster end-toend journeys because

More information

7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY

7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY 7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY INTRODUCTION Boarding a plane used to be the exciting start to

More information

AIRPORT OF THE FUTURE

AIRPORT OF THE FUTURE AIRPORT OF THE FUTURE Airport of the Future Which airport is ready for the future? IATA has launched a new activity, working with industry partners, to help define the way of the future for airports. There

More information

Making The Caribbean Competitive

Making The Caribbean Competitive Making The Caribbean Competitive Colin Jones, Cyriel Kronenburg International Air Transport Association, 2007 Air transport is critical to the global economy We are a US$450 billion industry We support

More information

ANA HOLDINGS Financial Results for the Year ended March 31, 2016

ANA HOLDINGS Financial Results for the Year ended March 31, 2016 ANA HOLDINGS NEWS ANA HOLDINGS Financial Results for the Year ended March 31, 2016 TOKYO, April 28, 2016 ANA HOLDINGS (hereafter ANA HD ) today reports its consolidated financial results for fiscal year

More information

THE FIRST CHOICE FOR FREQUENT TRAVELERS

THE FIRST CHOICE FOR FREQUENT TRAVELERS THE FIRST CHOICE FOR FREQUENT TRAVELERS One of SAS s strategic priorities is to be the first choice for frequent travelers. We define frequent travelers as individuals who take five or more return flights

More information

EMD ELECTRONIC MISCELLANEOUS DOCUMENT

EMD ELECTRONIC MISCELLANEOUS DOCUMENT EMD ELECTRONIC MISCELLANEOUS DOCUMENT INTRODUCTION The EMD is a new feature of the Electronic Miscellaneous Document (EMD) product. Its aim is to provide Amadeus travel agents with the list of airlines

More information

Smarter Travelers Seamless self-service travel experiences

Smarter Travelers Seamless self-service travel experiences Smarter Travelers Seamless self-service travel experiences Tuesday 30 August By: Jamie Partington & George Fenergi 2 Introduction Self Service at every step 92% passengers would book their travel Flight

More information

Dublin Airport Journey Towards SIS

Dublin Airport Journey Towards SIS Dublin Airport Journey Towards SIS Kieran Kirby IATA World Financial Symposium Dublin, 26 th to 28 th September 2017 The Dublin Airport Snapshot 2 1 Dublin Airport contributes. 8.3 billion to Ireland s

More information

ACRP Problem Statement No Recommended Allocation: -- ACRP Airport Baggage Handling Opportunity

ACRP Problem Statement No Recommended Allocation: -- ACRP Airport Baggage Handling Opportunity ACRP Problem Statement No. 14-07-01 Recommended Allocation: -- ACRP Airport Baggage Handling Opportunity ACRP Staff Comments: US Airways is now offering real-time baggage tracking to their customers. The

More information

Airlines and Operations Revenue Data Collection

Airlines and Operations Revenue Data Collection Airlines and Operations Revenue Data Collection And other technology efficiencies that realize cost savings and increased revenues for airport operators, airlines, and ground service organizations at the

More information

Enhance your arrival services and shape with us the future of Lost & Found

Enhance your arrival services and shape with us the future of Lost & Found Enhance your arrival services and shape with us the future of Lost & Found Around 20 million bags With today s technologies, productivity can be increased by 50 % while improving passengers / airlines

More information

Sawasdee Krup. Applications of RFID in Aviation. Symbol RFID Ecosystem Summit. Bangkok May Louis Kirk

Sawasdee Krup. Applications of RFID in Aviation. Symbol RFID Ecosystem Summit. Bangkok May Louis Kirk Sawasdee Krup Applications of RFID in Aviation Symbol RFID Ecosystem Summit Bangkok 10-11 May 2006 Louis Kirk Topics Symbol Products in Airports 2 Common Questions About RFID IATA Initiatives Standards

More information

Malaysia s s 2020 Vision

Malaysia s s 2020 Vision Kuala Lumpur International Airport: The New Southeast Asia Airline Hub? Lev Pinelis, M.S. Transportation December 7 th, 2004 1.231 Airport Systems Planning, Design, and Management Malaysia s s 2020 Vision

More information

Passenger Experience. Anne Carnall Fast Travel IATA. Star Alliance Ambassadors Club Tuesday 18 th August 2015

Passenger Experience. Anne Carnall Fast Travel IATA. Star Alliance Ambassadors Club Tuesday 18 th August 2015 Passenger Experience Star Alliance Ambassadors Club Tuesday 18 th August 2015 Anne Carnall Fast Travel IATA 1 4 Air Travel likely to double over next 20 years Liberal policies scenario Current policies

More information

Simplifying the Business

Simplifying the Business Simplifying the Business Update on RFID Activities Andrew Price Winner of the RFID Breakthrough Awards 2006 Best Business Case 1 Agenda RFID in Baggage The business case and transition plan KLIA Trial

More information

White Paper: Assessment of 1-to-Many matching in the airport departure process

White Paper: Assessment of 1-to-Many matching in the airport departure process White Paper: Assessment of 1-to-Many matching in the airport departure process November 2015 rockwellcollins.com Background The airline industry is experiencing significant growth. With higher capacity

More information

Benefits of NEXTT. Nick Careen SVP, APCS. Will Squires Project Manager, Atkins. Anne Carnall Program Manager, NEXTT

Benefits of NEXTT. Nick Careen SVP, APCS. Will Squires Project Manager, Atkins. Anne Carnall Program Manager, NEXTT Benefits of NEXTT Nick Careen SVP, APCS Anne Carnall Program Manager, NEXTT Will Squires Project Manager, Atkins 12 December 2018 1 Our industry continues to grow Our forecasts predict there will be 8.2

More information

LIFE TRAVEL THE MIDDLE SEAT. American, Delta, United and others are prepping streamlined systems that could skew their lost-luggage stats

LIFE TRAVEL THE MIDDLE SEAT. American, Delta, United and others are prepping streamlined systems that could skew their lost-luggage stats This copy is for your personal, non commercial use only. To order presentation ready copies for distribution to your colleagues, clients or customers visit http://www.djreprints.com. https://www.wsj.com/articles/a

More information

CASE STUDY Amsterdam Airport Schiphol

CASE STUDY Amsterdam Airport Schiphol CASE STUDY Amsterdam Airport Schiphol TRIPLANAR arrival carousel 70MB project cements productive partnership between Schiphol and Vanderlande Amsterdam Airport Schiphol has long been at the heart of Europe

More information

30/April/2018 Whitepaper V1.1. Made by Mile Corporation.

30/April/2018 Whitepaper V1.1. Made by Mile Corporation. 30/April/2018 Made by Mile Corporation www.mileico.com Contents 1. Abstract 2. What is Mile? 3. AirMile Project - Mile Real-time - Mile Leftover - Business Mile - Mile Tracking - Check-in Free Zone - Travel

More information

Revision of IATA RP1743e IATA Irregularity codes

Revision of IATA RP1743e IATA Irregularity codes Ground Products & Procedures Global Work Instruction - detailed 08-040 Topic: Revision of IATA RP1743e IATA Irregularity codes Content page 1. Changes in use of Baggage Irregularity Codes (RL Codes) according

More information

solutions Amadeus for ground handlers

solutions Amadeus for ground handlers So what captured your interest? We have many solutions and options that can help your business grow. Please contact us to learn more. ground.handlers@amadeus.com www.amadeus.com/groundhandlers Amadeus

More information

CABIN BAGGAGE CHECKER

CABIN BAGGAGE CHECKER INTERNATIONAL BOARDING SOLUTIONS IATA IGHC Innovator Competition 2018 CABIN BAGGAGE CHECKER IMPROVING THE PASSENGER EXPERIENCE 1 THE PROBLEM 2 IT ENABLES IMPROVE THE TRAVEL EXPERIENCE Imagine if a passenger

More information

Lufthansa Canada. Handling of non eticket eligible sales as of 01 st June Version 1 23MAY2008

Lufthansa Canada. Handling of non eticket eligible sales as of 01 st June Version 1 23MAY2008 Lufthansa Canada Handling of non eticket eligible sales as of 01 st June 2008 Version 1 23MAY2008 1 1 Introduction The purpose of this document is to inform you about the LH policy concerning general ticket

More information

World Passenger Symposium

World Passenger Symposium World Passenger Symposium 24 26 October 2017 Centro de Convenciones Internacional de Barcelona (CCIB) World Financial Symposium 2014 World Passenger Symposium 2017 Baggage, can you Handle it? Tracking

More information

FACILITATION PANEL (FALP)

FACILITATION PANEL (FALP) International Civil Aviation Organization WORKING PAPER FALP/10-WP/19 Revised 29/8/18 FACILITATION PANEL (FALP) TENTH MEETING Montréal, 10-13 September 2018 Agenda Item 6: Other matters FACILITATION FOR

More information

Building A Vibrant Air Cargo Hub at Singapore Changi Airport

Building A Vibrant Air Cargo Hub at Singapore Changi Airport Building A Vibrant Air Cargo Hub at Singapore Changi Airport 30 October 2012 Presented By: James Fong Assistant Vice President Cargo and Logistics Development Contents Quick intro & Brief History of Changi

More information

The Transforming Airport

The Transforming Airport DAY 2 FOUR PATHWAYS The Transforming Airport Distributed Airport Infrastructure Airport infrastructure; Creating greater choice and convenience for passengers is driving the trend for off-airport facilities.

More information

Automated Border Control. AFI-SECFAL meeting 24 May 2017, Gaborone (Botswana)

Automated Border Control. AFI-SECFAL meeting 24 May 2017, Gaborone (Botswana) Automated Border Control AFI-SECFAL meeting 24 May 2017, Gaborone (Botswana) Background The need to facilitate smooth and secure border crossings will continue to rise significantly, especially at airports.

More information

NEXTT. Anne Carnall Program Manager, Future Airports. 12 December 2018

NEXTT. Anne Carnall Program Manager, Future Airports. 12 December 2018 NEXTT Anne Carnall Program Manager, Future Airports 12 December 2018 1 NEXTT vision improve and streamline the customer experience through the airport and beyond By means of coordinating the adoption of

More information

ANA HOLDINGS Financial Results for FY2014

ANA HOLDINGS Financial Results for FY2014 ANA HOLDINGS NEWS ANA HOLDINGS Financial Results for FY2014 TOKYO, April 30, 2015 ANA HOLDINGS (hereafter ANA HD ) today reports its consolidated financial results for fiscal year 2014 (April-March). Highlights

More information

INTERNATIONAL INSTITUTE FOR DEMOCRACY AND ELECTORAL ASSISTANCE

INTERNATIONAL INSTITUTE FOR DEMOCRACY AND ELECTORAL ASSISTANCE INTERNATIONAL INSTITUTE FOR DEMOCRACY AND ELECTORAL ASSISTANCE TERMS OF REFERENCE 1. Background The International Institute of Democracy IDEA seeks proposals from qualified firms to provide consolidated

More information

Turkish Cargo Announces the Opening of its New Cargo Terminal

Turkish Cargo Announces the Opening of its New Cargo Terminal 2015 Istanbul, February 5 th Turkish Cargo Announces the Opening of its New Cargo Terminal As Turkish Airlines has grown over the past decade, Turkish Cargo has seen similar expansion. Not only has its

More information

Enhance your arrival services and shape with us the future of Lost & Found. BagAssist. Our solutions for your passengers

Enhance your arrival services and shape with us the future of Lost & Found. BagAssist. Our solutions for your passengers Enhance your arrival services and shape with us the future of Lost & Found BagAssist Our solutions for your passengers Around 20 million bags mishandled Costing the aviation industry $ 2 billion Source

More information

7 Ways Face Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY

7 Ways Face Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY 7 Ways Face Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY INTRODUCTION Boarding a plane used to be the exciting start to any

More information

Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction

Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction Jeff Amiri General Manager, Aviation and Ground Systems Solutions, Information Management Services, Asia Pacific, Rockwell

More information

Saving time and money for smart travel arrangers

Saving time and money for smart travel arrangers FOR THE TRAVEL ARRANGERS. Saving time and money for smart travel arrangers At UNIGLOBE Travel we know how important it is to be fast, efficient, accurate and most of all make the travel management process

More information

International Inbound Cargo

International Inbound Cargo TSA Air Cargo Security: International Inbound Cargo Strategic t Plan presented by Joseph Catan TSA Regional Attaché -South America May 23-27, 2011 Background ICAO Annex 17, Amendment 12 Emphasizes security

More information

BAG LOG FUTURE-PROOFING CALGARY AIRPORT A DOUBLE FIRST AT SAN FRANCISCO IATA RESOLUTION 753: THE GOOD NEWS KEFLAVIK THE NEW NORTH ATLANTIC HUB

BAG LOG FUTURE-PROOFING CALGARY AIRPORT A DOUBLE FIRST AT SAN FRANCISCO IATA RESOLUTION 753: THE GOOD NEWS KEFLAVIK THE NEW NORTH ATLANTIC HUB BAG LOG Issue 12 March 2017 A DOUBLE FIRST AT SAN FRANCISCO Page 3 IATA RESOLUTION 753: THE GOOD NEWS Page 4 KEFLAVIK THE NEW NORTH ATLANTIC HUB Page 6 MANUAL ENCODING CUT BY 50% AT COPENHAGEN Page 7 CHECK-IN

More information

BULLETIN AMADEUS MALAYSIA VOL. 4 NO.7 - APRIL

BULLETIN AMADEUS MALAYSIA VOL. 4 NO.7 - APRIL AMADEUS MALAYSIA BULLETIN VOL. 4 NO.7 - APRIL 2013 Amadeus Malaysia Suite 15.01, Menara Dion, 27, Jalan Sultan Ismail, 50250 Kuala Lumpur. www.my.amadeus.com Tel: +603-2302 2100 Fax: +603-2381 7755 Malaysia

More information

Would you favour airlines to provide the passenger with more self-service options? (All Pax)

Would you favour airlines to provide the passenger with more self-service options? (All Pax) Would you favour airlines to provide the passenger with more self-service options? (All Pax) 6 5 54% 24% 21% Yes No Do not know Would you favour airlines to provide the passenger with more self-service

More information

Introduction to Off-Airport Baggage Processing Solutions IATA GAPS application July. Service by

Introduction to Off-Airport Baggage Processing Solutions IATA GAPS application July. Service by Introduction to Off-Airport Baggage Processing Solutions IATA GAPS application - 2018 July Service by We re helping airports and airlines manage their capacity, expand without building more infrastructure

More information

5 Ways Mobility Unlocks New In-Flight Revenue Opportunities

5 Ways Mobility Unlocks New In-Flight Revenue Opportunities 5 Ways Mobility Unlocks New In-Flight Revenue Opportunities 5 Ways Mobility Unlocks New In-Flight Revenue Opportunities Technology disruption has spurred widespread changes in consumer-facing industries.

More information

How big can my carry-on bag be?

How big can my carry-on bag be? 1 2 How big can my carry-on bag be? There is no simple answer Cabin bag sizes are similar, but not standardized Too often passengers are frustrated This can lead to costly ground delays for airlines There

More information

STAR ALLIANCE CELEBRATES 20 YEARS OF CONNECTING PEOPLE AND CULTURES NEW STRATEGIC FOCUS UNVEILED

STAR ALLIANCE CELEBRATES 20 YEARS OF CONNECTING PEOPLE AND CULTURES NEW STRATEGIC FOCUS UNVEILED STAR ALLIANCE CELEBRATES 20 YEARS OF CONNECTING PEOPLE AND CULTURES NEW STRATEGIC FOCUS UNVEILED FRANKFURT, Germany May 13 th, 2017 Star Alliance returned to Frankfurt, the place of its birth, to celebrate

More information

Amadeus Multi channel distribution for hotels. Distribution & Content. Make the right moves. & conquer new markets

Amadeus Multi channel distribution for hotels. Distribution & Content. Make the right moves. & conquer new markets Amadeus Multi channel distribution for hotels Distribution & Content Make the right moves & conquer new markets 2 Multi channel distribution for hotels Multi channel distribution for hotels 3 Be where

More information

New Distribution Capability

New Distribution Capability New Distribution Capability Yanik Hoyles Director, NDC Program 12 December 2018 Digital Transformation also has a role to play in airline distribution, in addressing the shortcomings present today. 1 What

More information

EXECUTIVE AVIATION. MICHAEL AMALFITANO Embraer Executive Jets

EXECUTIVE AVIATION. MICHAEL AMALFITANO Embraer Executive Jets EXECUTIVE AVIATION MICHAEL AMALFITANO Embraer Executive Jets 1 KEY MESSAGES Signs of growth ahead Focusing on value and customer experience Executing our growth plan 2 SIGNS OF GROWTH AHEAD Velocity of

More information

A History of Innovation at London's Gatwick Airport

A History of Innovation at London's Gatwick Airport AVIATION SOLUTIONS CASE STUDY A History of Innovation at London's Gatwick Airport Simon Meyer - Managing Director of Aviation Solutions at Human Recognition Systems Simon.meyer@humanrecognitionsystems.com

More information

Border Security for Air Transport in the Pacific

Border Security for Air Transport in the Pacific Border Security for Air Transport in the Pacific Paul DALTON Regional Vice President S.E Asia, Australia & South Pacific PECC Round Table Noumea 12-13 November 2003 A changing global environment Uncertainty

More information

GROUND HANDLING AT THE AIRPORT

GROUND HANDLING AT THE AIRPORT GROUND HANDLING AT THE AIRPORT Future of the ground handling particularly passenger of the future Agnieszka Wilczyńska, Ph.D. War Studies University contact: a.wilczynska@akademia.mil.pl Table of contents:

More information

The Frictionless Future of Facial Recognition

The Frictionless Future of Facial Recognition The Frictionless Future of Facial Recognition THE NEW WAY FOR TRAVELERS TO GET FROM THEIR GATE TO DESTINATION BY USING THEIR FACE Leather briefcase slung over her shoulder and boarding pass in her hand,

More information

Travel Communication. Concept Paper V 1.0

Travel Communication. Concept Paper V 1.0 Travel Communication Concept Paper V 1.0 1 DISCLAIMER The information contained in this document is subject to constant review in the light of changing government requirements and regulations. No reader

More information

Navitaire GoNow Day-of-departure services

Navitaire GoNow Day-of-departure services Navitaire GoNow: Day-of-Departure Made Smarter GoNow is Navitaire s advanced day-of-departure suite offering today s evolving airlines a comprehensive, scalable solution to support efficient, cost-effective

More information

The Latest and Greatest in Passenger Processing Technology

The Latest and Greatest in Passenger Processing Technology ACI-NA Airport Board Members & April 23, 2012 The Latest and Greatest in Passenger Processing Technology Presented By: Francis T. Barich, President Barich, Inc. 1 Traditional Passenger Processing Services

More information

Future European Operations

Future European Operations al Leisure Traffic and Tourism: How will Airline Business Models evolve? 8th Hamburg, Agenda Traditional carriers in the crisis: the No Frills price war What can Network Carriers learn from their No Frills

More information

Documentation Issues and Initiatives

Documentation Issues and Initiatives Documentation Issues and Initiatives Chris Markou Head, Operational Cost Management IATA, Safety and Flight Operations ASA Quality Committee Meeting June 12-14, 2017 About IATA (Intern l Air Transport

More information

ANA Reports Record Profits for FY2012

ANA Reports Record Profits for FY2012 ANA HOLDINGS NEWS ANA Reports Record Profits for FY2012 TOKYO April 30, 2013 - ANA Holdings today reports consolidated financial for the fiscal year ended March, 2013. Financial and Operational Highlights

More information

IATA Paperless Operations; Update

IATA Paperless Operations; Update IATA Paperless Operations; Update Chris Markou, PhD, MBA Head, Operational Cost Management IATA, Safety and Flight Operations 2017 ATA e-business Forum About IATA (Intern l Air Transport Ass n) Represents

More information

What s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide

What s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide ? VAX VacationAccess December 8, 2011 Enhancements Reference Guide Intentionally left blank January 2013 VAX VacationAccess Page 2 Version Date: December 8, 2011 Introduction At VAX VacationAccess, we

More information

LUFTHANSA GROUP. August 2018 Thomas Dionisius

LUFTHANSA GROUP. August 2018 Thomas Dionisius MULTI-BRAND @ LUFTHANSA GROUP August 2018 Thomas Dionisius Lufthansa Group development: we have added European airlines with long standing histories to our portfolio Premium Network Airlines Value Airlines

More information

REGAINING OUR GROUND IN INTERNATIONAL TRADE

REGAINING OUR GROUND IN INTERNATIONAL TRADE REGAINING OUR GROUND IN INTERNATIONAL TRADE A STRONG PLAN FOR REAL CHANGE 1 We re ready. Over the last four years, we ve been working hard developing our vision for the future of South Australia. Not just

More information

Silver City, New Mexico

Silver City, New Mexico Proposal of Pacific Wings L.L.C. dba New Mexico Airlines to provide subsidized Essential Air Service for: Silver City, New Mexico Pacific Wings, L.L.C. P.O. Box 20280 Mesa, AZ 85277 Order 2014-7-6 Docket

More information

PASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout.

PASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. NEXTT JOURNEY Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. 00 THROUGHOUT THE JOURNEY IDENTITY MANAGEMENT Biometrics are used to confirm identity

More information

Baggage Handling. Hosted Service

Baggage Handling. Hosted Service Company MATERNA s Overview Business Integrated Unit Passenger Communications Services Agenda Situation Check-in Baggage Handling SecureGate Hosted Service Current situation at airports Strenghts Millions

More information

We are the end to end solution for. PaxBag

We are the end to end solution for. PaxBag We are the end to end solution for baggage reconciliation systems PaxBag Baggage Reconciliation by In 2010 the global air transport industry (ATI) mishandled 29.44 million bags globally or some 12 mishandled

More information

SWISS sees operating profit fall to CHF 212 million; Airbus A340s to be replaced with Boeing B ERs

SWISS sees operating profit fall to CHF 212 million; Airbus A340s to be replaced with Boeing B ERs Media release Zurich Airport, 14 March 2013 2012 financial results; long-haul fleet renewal from 2016 SWISS sees operating profit fall to CHF 212 million; Airbus A340s to be replaced with Boeing B777-300ERs

More information

Customer Service Plan

Customer Service Plan Customer Service Plan Our customer service plan outlines help and information for passengers in times of disruption, in accordance with the requirements of Article 119-5 of Aviation Law and is applicable

More information

Atennea Air. The most comprehensive ERP software for operating & financial management of your airline

Atennea Air. The most comprehensive ERP software for operating & financial management of your airline Atennea Air The most comprehensive ERP software for operating & financial management of your airline Atennea Air is an advanced and comprehensive software solution for airlines management, based on Microsoft

More information

ACI-NA Business Information Technologies Conference

ACI-NA Business Information Technologies Conference ACI-NA Business Information Technologies Conference Common Drop/Self-Tagging Committee Update September 20-21, 2008 Hynes Convention Center Boston, MA Common Drop/Self-Tagging Committee Update Agenda Breaking

More information

2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS

2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS 2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to

More information

2014 IATA GLOBAL PASSENGER SURVEY

2014 IATA GLOBAL PASSENGER SURVEY 2014 IATA GLOBAL PASSENGER SURVEY Supported by: * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken

More information

DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION

DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION Kari Savolainen, CEO Finavia Corporation 2nd Annual World Aviation Conference, Seoul September 7, 2017 Facts on Finavia 2016 Figures 21 airports

More information

ACI EUROPE POSITION PAPER

ACI EUROPE POSITION PAPER ACI EUROPE POSITION PAPER November 2018 Cover / Photo: Stockholm Arlanda Airport (ARN) Introduction Air traffic growth in Europe has shown strong performance in recent years, but airspace capacity has

More information

THE REAL-TIME AIRLINE TAKES FLIGHT

THE REAL-TIME AIRLINE TAKES FLIGHT THE REAL-TIME AIRLINE TAKES FLIGHT THE AIRLINE INDUSTRY HAS ALWAYS BEEN CHARACTERIZED BY HIGHLY CYCLICAL DEMAND AND LOW PROFITABILITY, STRONGLY INFLUENCED BY EXTERNAL FACTORS SUCH AS THE FUEL PRICE. In

More information

AIRPORT SECURITY SOLUTIONS

AIRPORT SECURITY SOLUTIONS AIRPORT SECURITY SOLUTIONS AIRPORT SECURITY SOLUTIONS Freedom of movement, uncompromised security As an international market leader in the entrance control market, Gunnebo understands the high demands

More information

e- Check in project at Narita Airport

e- Check in project at Narita Airport ACI Airport Service Quality & Facilitation Conference e- Check in project at Narita Airport 1 April, 2008 Narita International Airport Co. ISAO KOTAKE i-kotake@naa.jp 1 Contents 1. Facts on Narita Airport

More information

NDC is a response to 3 challenges that exist in today s airline distribution eco-system:

NDC is a response to 3 challenges that exist in today s airline distribution eco-system: 1 NDC is a response to 3 challenges that exist in today s airline distribution eco-system: Airlines don t have the ability to distribute their products across the travel agent channel without being,owing

More information

ATPCO. Intended positioning on the market

ATPCO. Intended positioning on the market Company profile Founded in 1965 Head Office address USA (Washington Dulles International Airport) Countries with offices 3 countries (USA, UK, Singapore) Main activities Number of employees Countries with

More information