Planning Session 3: Industry Trends Affecting Airport Planning Innovations in Passenger Processing

Transcription

1 1 ATLANTA, GEORGIA Planning Session 3: Industry Trends Affecting Airport Planning Innovations in Passenger Matthew Griffin Senior Manager ACI-NA

2 Innovations in Passenger 2 Source:

3 Innovations in Passenger 3 Source: Source: Google Images

4 Innovations in Passenger 4 Source: IATA

5 5 Innovations in Passenger Check-In Mobile Boarding Pass Source: Wikipedia Online Check-In

6 6 No Mobile Device 5% Innovations in Passenger Check-In Plain Mobile Phone 41% Smartphone 54% According to the 2011 Passenger Self Service Trends survey completed by SITA, 54% of passengers are carrying Smartphones. Source: 2011 SITA Passenger Self Service Survey

7 Innovations in Passenger Check-In 7 Source: Google Images

8 Innovations in Passenger 8 Source: IATA

9 Innovations in Passenger Check-In & Baggage 9 Source: Google Images

10 Innovations in Passenger Check-In & Baggage 10 Source: Google Images

11 Innovations in Passenger 11 Source: IATA

12 12 Atlanta: T-South Checkpoint (Delta only) Dallas: Terminal C, Checkpoint C30 (American only) Detroit: Checkpoint 2 on the ticketing level (Delta only) Miami: D2 Checkpoint (American only) Las Vegas: December 2011 Innovations in Passenger Security MORE SPACE!! Source: TSA

13 13 Innovations in Passenger Security Source: Google Images

14 Innovations in Passenger Security 14

15 Innovations in Passenger 15 Source: IATA

16 16 POWER POWER POWER Innovations in Passenger Boarding Source: Google Images Great Customer Relations!!

17 17 Innovations in Passenger Boarding Branding and Revenue Source: Google Images

18 18 Innovations in Passenger Boarding Source: Google Images

19 19 Passenger Acceptance Scanning a bar code Cultural Issues Regulatory Issues Innovations in Passenger Self-Boarding It s It s Coming Here!!

20 Innovations in Passenger 20 Source: IATA

21 Innovations in Passenger Common Use 21 Source: Wikipedia

22 22 Innovations in Passenger Common Use First Approved Joint Industry Recommended Practice Airports Council International RP 500A07

23 23 Innovations in Passenger Common Use Not Only Check-In and Gate Space Flexibility Financial Benefits Source: Wikipedia Continued Adoption Where it Makes Sense

24 24 Innovations in Passenger What Does it Mean? Passenger Considerations Aging Populations Adoption of technology Cultural issues Baggage Source: Google Images Leverage Technology to Fit the Needs of Your Passengers

25 25 Innovations in Passenger What Does it Mean? Process Oriented Facility Source: ACRP Report 10

26 26 Innovations in Passenger What Does it Mean? Process Oriented Facility Source: ACRP Report 10

27 Innovations in Passenger What Does it Mean? Process Oriented Facility Source: ACRP Report 10 27

28 Innovations in Passenger 28 DOT Supplemental Notice of Proposed Rulemaking (SNPRM) Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports Access to Self-Service Kiosks by Visually Impaired Large costs to airports and airlines ACI-NA, IATA, A4A are generating comments Contact ACI-NA for more information

29 Innovations in Passenger Resources ACRP Report 10 Innovations for Airport Terminal Facilities ACRP Report 30 Reference Guide on Understanding Common Use at Airports ACRP Report 41 Guide to the Decision- Making Tool for Evaluating Passenger Self-Tagging 29

30 30 Innovations in Passenger Resources

31 31 ATLANTA, GEORGIA Planning Session 3: Industry Trends Affecting Airport Planning Innovations in Passenger Matthew Griffin Senior Manager ACI-NA