Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction

Size: px

Start display at page:

Download "Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction"

Kathleen Stevenson
6 years ago
Views:

1 Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction Jeff Amiri General Manager, Aviation and Ground Systems Solutions, Information Management Services, Asia Pacific, Rockwell Collins May, 2014

2 Airport & Airline Challenges Improve Efficiency Passenger and aircraft Safety on the ground and in the air Technology and standards Congestion and Increase in passenger flow Meeting Airlines and GH expectation and demands Competitiveness in aviation market Cost of IT implementation Source of investment supporting passenger and cargo growth 2

Passenger Experience: Defining the passenger journey Departure 01 Pre-travel 02 Ticket Issuance 03 Check-in 04 Document Scanning 05 Authorization Authorisation To to proceed 06 Baggage processing 07

3 Passenger Experience: Defining the passenger journey Departure 01 Pre-travel 02 Ticket Issuance 03 Check-in 04 Document Scanning 05 Authorization Authorisation To to proceed 06 Baggage processing 07 Immigration exit control Document Check Arrival 08 Security access 09 Security screening 10 Flight Re-booking 11 Boarding Flight 12 Immigration entry control 13 Baggage collection 14 Customs Transfer 3

4 2013 Passenger Growth Full-year traffic results showing a 5.2% increase in passenger demand in 2013 compared to vs RPK Growth ASK Growth PLF International 5.4% 4.9% 79.3 Domestic 4.9% 4.6% 79.9 Total Market 5.2% 4.8% 79.5 RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passenger-Load-Factor; All Figures are expressed in % change Year on Year except PLFwhich are the load factors for the specific month. Ref. IATA 4

5 2013 Global Passenger Flow Demand in international markets (5.4%) expanded at a slightly faster rate than domestic travel (4.9%). Middle East overall growth of (11.4%) Asia-Pacific (7.1%), Latin America (6.3%) and Africa (5.2%). The slowest growth North America (2.3%) and Europe (3.8%). Ref. IATA 5

6 2014 Growth 2014 is off to a strong start, with travel demand accelerating over the healthy results achieved in 2013 International Passenger Markets January international passenger demand was up 7.8% compared to the year-ago All regions recording growth and the strongest gains in the Middle East. Capacity rose 6.8% and load factor climbed 0.7 percentage points to 78.3%. Ref. IATA 6

7 2014 Growth Cont. Asia-Pacific carriers Traffic rose 8.0% compared to the year-ago period; Capacity climbed 7.5% year-over-year and load factor rose 0.4 percentage points to 78.2% Jan 2014 vs. Jan 2013 RPK Growth ASK Growth PLF International 7.8% 6.8% 78.3 Domestic 8.2% 6.5% 77.7 Total Market 8.0% 6.7% 78.1 RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passenger-Load-Factor; All Figures are expressed in % change Year on Year except PLFwhich are the load factors for the specific month. Ref. IATA 7

8 Situational Analysis: Capacity Improvement, Efficiency in Operation and Passenger Satisfaction What are the goals of Airport Operators? Improve the Passenger Experience Improve Airport Competitive Advantage Maximise Return on Investment from Fixed Assets How do we achieve this? People Process Technology Plan Do Check Act Information 8

Ability to improve flow is to measure and analyse: Measurement of processes such as: Passenger Processing Ground Handling Airline Turnaround Processes Baggage Processing Catering Passenger

9 Ability to improve flow is to measure and analyse: Measurement of processes such as: Passenger Processing Ground Handling Airline Turnaround Processes Baggage Processing Catering Passenger Travel Habits Measuring processes in detail enables smart analysis Sharing of information is critical to success Knowledge will foster the ability to drive smart changes and innovative thinking 9

10 Airport Technology Enablers for PAX satisfaction and operational efficiencies Passenger Processing CUTE / CUPPS / CUSS Leverage common use platform to lower cost of passenger processing Baggage Processing Bag Drop and Baggage System Having the visibility of the bag s location throughout the journey Passenger Tracking Utilize available technologies such as Wi-Fi, Bluetooth, RFID, NFC, etc. 2D Boarding Pass Barcodes contain information on the passenger Passenger Self Service Self Check-in, Self Baggage Drop, Self Boarding, Ability to do bookings for hotels, flights and other on-airport services on the go 10

11 Evolution of technology in airports 11

Self Service Kiosks Solutions Implemented (South Wing) -

12 Operation Efficiency Tokyo Narita International Airport Solutions Implemented (North Wing) - Check-in Counters - Self Service Kiosks Solutions Implemented (South Wing) - Check-in Counters - Self Service Kiosks - Baggage Messaging System 12

and other services Plugged-in directly to the airport infrastructure (either wired LAN or

13 Mobile CUTE Workstation Mobile CUTE stations can be positioned anywhere in airport Ergonomic and easy to use Handles all check-in needs including printing boarding pass/bag tag Supports boarding and other services Plugged-in directly to the airport infrastructure (either wired LAN or wireless) ARINC has extensive experience in wireless check-in operations Tokyo Narita Mobile CUTE Station 13

14 Regional Examples of Remote Check in To Improve The PAX Flow Hong Kong International Airport City Airport, Logis & Travel (Incheon, South Korea) New Delhi Metro Express (India) 14

15 Tablet style workstation and mobile printer ARINC introduces the Tablet style workstation, as a future mobile solution Expand airport check-in capabilities. HP Slate PC2 690g - Lightweight Capable of Windows Applications WiFi & 3G SIM card slot 15

16 Mobile Bluetooth Printer We have introduced wireless mobile printer for tablet PC. Users can print Boarding passes or Baggage tags outside the counter locations. 16

anywhere. 1. Temporary or additional counters/back office. 2.

17 Benefits to airlines - Mobility Additional workstations anywhere Out from the existing locations, the vmuse system can be extended to anywhere. 1. Temporary or additional counters/back office. 2. Operation out side of the terminal. 3. Operation in other airports, city offices. 17

Benefits to airlines - Same application Airlines can use the solution anywhere and perform the same functions as on a traditional vmuse counter. No additional servers required.

18 Benefits to airlines - Same application Airlines can use the solution anywhere and perform the same functions as on a traditional vmuse counter. No additional servers required. Airline CUTE / CUPPS Application PAX record Reference/Edit Mobile Baggage Tag / Boarding Pass Printing Additional Gate lane / with Gate Scanner. Perfect for Airline Duty Managers. 18

19 19

etc. ARINC provides core facility in a private cloud Especially suited for: Irregu

20 On Site & Remote - ARINC Roving Agent Full Check In capability on a PDA / Tablet Simplified Common GUI for multiple airline systems Seat Map and Seat Selection Passport data capture for APIS/APP/AQQ Connectivity via Wi-Fi, 3G, GPRS etc. ARINC provides core facility in a private cloud Especially suited for: Irregular operations Off airport e.g. Railway station Clears congestion within terminal Portable PDA & printers for boarding pass and baggage tag printing 20

21 Baggage Processing Self Tagging, Manned Common Use Bag Drop or Self Service Bag Drop Solutions 21

22 2. Project Status Update Type22 Scan&Fly BagDrop in use at HKG 22

23 Self-Boarding Passenger identity verified against bio-metric passport Board with 2D-barcode boarding pass 23

Passenger Experience Departure 01 Pre-travel 02 Ticket Issuance 03 Check-in 04 Document Scanning 05 Authorisation To to proceed 06 Baggage processing 07 Immigration exit control

24 Passenger Experience Departure 01 Pre-travel 02 Ticket Issuance 03 Check-in 04 Document Scanning 05 Authorisation To to proceed 06 Baggage processing 07 Immigration exit control Document Check Arrival 08 Security access 09 Security screening 10 Flight Re-booking 11 Boarding Flight 12 Immigration entry control 13 Baggage collection 14 Customs Transfer 24

Billion with more than 3,200 employees Global in reach with employees in

25 Corporate Overview ARINC Provides mission-critical solutions for communications, engineering and integration projects Revenue of over $1 Billion with more than 3,200 employees Global in reach with employees in 145 locations and customers in over 104 countries Customer Segmentation & Services Provided 25

26 Asia Pacific Division Airport Sites Incheon, Gimpo, Busan, Jeju Narita, Haneda New Delhi Hong Kong Macau Cambodia Manila Guam Maldives Ho Chi Minh, Hanoi Port Moresby ARINC Airport Solutions installed at Perth over 30 airport sites in Asia Pacific Melbourne 26

Sawasdee Krup. Applications of RFID in Aviation. Symbol RFID Ecosystem Summit. Bangkok May Louis Kirk

Sawasdee Krup. Applications of RFID in Aviation. Symbol RFID Ecosystem Summit. Bangkok May Louis Kirk Sawasdee Krup Applications of RFID in Aviation Symbol RFID Ecosystem Summit Bangkok 10-11 May 2006 Louis Kirk Topics Symbol Products in Airports 2 Common Questions About RFID IATA Initiatives Standards