CX ADD-ON FARES (AGENT GUIDE)

Transcription

1 CX ADD-ON FARES (AGENT GUIDE) 27 JULY 2015

2 pg 2 pg 3 pg 4 pg 5 pg 6 pg 7 Basic Add-on Fare Conditions Steps to Build a CX fare with Add-on Correct Booking Class & Fare Break Point Q Surcharges Pricing CX Base Fare Pricing Add-on Fares pg 8 Price Entire itinerary (Fare + Tax + Q ) pg 9 Correct Baggage Allowance pg 10 Most Significant Carrier (IATA Resolution 302) pg 12 pg 14 pg 15 pg 23 Ticket Setup FAQs Additional Examples Using CXagents for more help 1

3 BASIC ADD-ON FARE CONDITIONS All up-to-date Add-on fare sheets are found in CXAgents / Fares & Service Request / Current Fare Sheet There is no limit to how many add-on sectors can be added to an ex Australia CX Market fare Add-ons can only be sold with applicable CX Market fares departing from Australia Add-ons are non-seasonal Add-ons are non-directional so the fare to fly FRAZRH is the same as the fare to fly ZRHFRA Add-ons take on the rules of the CX market fare with which they re ticketed (Validity, TTL, Penalties) Add-ons can be reissued as per CX Reissue and Rebooking policy: CX Rebooking and Reissue policy You must charge the add-on price to match the cabin pax are travelling in on CX, where applicable and as determined by chosen fare breakpoint Example 1 If pax are travelling CX Premium Economy and add-on fare sheet has one price for Economy Add-on and a different price for Premium Economy add-on, you must charge the Premium Economy add-on level, even if add-on carrier does not have a Premium Economy cabin. v Example 2 If there is only Economy Add-on levels and pax are travelling CX Premium Economy, charge the Economy add-on price even though add-on carrier has a Premium Economy cabin, pax travel Premium Economy at no extra charge. v 2

4 STEPS TO BUILD A CX FARE WITH ADD-ON Step1: Determine Correct Booking Class (Fare Break point) Itinerary Add-on Faresheet Step2: Use GDS to Quote International ticket Note Q surcharges Price CX Base Fare Step 3: Use Add-on Faresheet to Find city pair Zone/Gross Sector Price/Carrier/Booking Class Step 4: Use GDS to Quote Book Add-on Price entire itinerary (Total Taxes & Extra Q Surcharges) Step 5: Total Selling Price CX base fare + add-on fare + taxes + any extra Q surcharges = pax sell price Step 6: Determine Correct Baggage Allowance CX Standard Baggage Allowance for CX sectors Most Significant Carrier for Add-on sectors (IATA Resolution 302) Step 7: Ticket Setup Refer to your ticket centre or consolidator Basic Manual Build 3

5 STEP 1: DETERMINING CORRECT ADD-ON BOOKING CLASS (FARE BREAK POINT) The itinerary break point determines the correct booking class so choose the CX segments outbound or inbound to which the add-on(s) will be linked. Example 1 Option 1: Link BOSLON to CX outbound SYD-HKG-NYC As per Fare sheet BA class mapping to CX V is Q class (As per the exception note on the fare sheet) Option 2: Link BOSLON to CX inbound FRA-HKG-SYD As per Fare sheet BA class mapping to CX M is M class (Same as CX) 4

6 STEP 2A: Q SURCHARGES Example 2 A. This example is a one way itinerary. The add-on is linked to the outbound flight. B. With the correct booking class chosen (step 1), we use GDS to price entire itinerary for purpose of checking Q surcharges. NB: Do not price as Oneworld or Global Explorer fare this may give you incorrect figures in regards to other airline fuel surcharges that are sometimes collects as Q C. Q surcharge(s) are shown in the fare calculation, based on cabin of travel and must be collected, regardless of whether itinerary reflects stop or transit. D. Q surcharges are in a pseudo currency used for ticketing called Neutral Units of Currency (NUC). E. NUCs equal USD. NUC5.80 HKG transit charge NUC225 AA Fuel Surcharge 5

7 STEP 2B: PRICE CX BASE FARE CX Add-ons can be used with CX year round and tactical market fares (including wholesale fares). A. Use GDS to price the CX base fare and note any Q surcharges in the fare calculation on the right these are included in your base fare. NUC5.80 HKG transit charge So far, our fare to pax is AUD$1,

8 STEP 3: DETERMINE ADD ON FARE A. From the Add-on fare sheet, find the city pair in the Zone table and thus the sector sell price. B. Choose the correct carrier as per the list of participating carriers and/or the Zone table C. Note the carriers required booking class as per the Class Mapping table D. Add the sector cost to our calculations 7

9 STEP 4: BOOK AND PRICE ENTIRE ITINERARY A. After booking the add-on, as per the fare sheet (step3), price the entire itinerary to calculate total taxes. NB: Do not price as an Oneworld or Global Explorer fare this may give you incorrect figures in regards to other airline fuel surcharges. B. Ignore the fare we are only interested in the taxes and Q surcharges C. Note any additional Q surcharge(s) as shown in the fare calculation. a. All Q surcharges shown here must be collected, regardless of whether stop or transit b. In our itinerary below there is additional Q surcharge D. Remember Q surcharges are in a pseudo currency used for ticketing called Neutral Units of Currency (NUC). NUCs equal USD. E. You must convert the NUC225 into AUD by multiplying by the Rate of Exchange (ROE) which appears at the end of the fare calculation then add it to the Fare Base. IGNORE FARE HKG transit charge already collected in CX base fare $ (Step 2B) Subtract lower number from higher to get your total taxes payable NUC225 AA Fuel Surcharge Rate of Exchange (ROE) 8

10 STEP 5: CALCULATE TOTAL SELLING PRICE A. Add the taxes, and additional NUCs to our fare build FARE ROUTING BKG CLASS AUD CX Base fare inc. Q SYDHKGLON V $ 1, AA Add-on LONNYC V $ Taxes - - $ Additional Q (NUC225 x ) $ TOTAL FARE TO PAX $ 2, Sell Price to our client is $2, STEP 6A: CORRECT BAGGAGE ALLOWANCE CX STANDARD BAGGAGE POLICY EX AUSTRALIA Economy Premium Economy Business Class All destinations (excluding North America & promotional exceptions) 20kg 25kg 30kg All Journeys including a North America destination 2PC x 23kg 2PC x 25kg 2PC x 30kg CX CURRENT PROMOTIONAL EXCEPTIONS (Refer to relevant Fare sheet for full details) 1. Year round Fares to China / KHH / RMQ / TPE 2. Year round fares to SPK (Departures DEC-FEB only) 3. CX 2016 Earlybird Fares to UK/Europe & Beyond DOH destinations (Departures 01MAR16 to 30NOV16 only) 30kg 30kg 30kg 4. Year round Fares to UK/Europe & Beyond DOH destinations (During 2016 Earlybird sales period 24AUG15 to 31DEC15 only) (Departures 01MAR16 to 30NOV16 only) BAGGAGE ALLOWANCE ON CX ADD-ON FARES For all tickets issued on/after 01APR15 For all tickets issued on/before 31MAR15 Baggage allowance on the Most Significant Marketing Carrier (MSMC) applies as per booking class for the journey of the baggage. This is in accordance with IATA Resolution 302. Details as per below hyperlinks : Baggage allowance on the Most Significant Operating Carrier (MSOC) applies as per booking class for the journey of the baggage. This is in accordance with IATA Resolution 302. Details as per below hyperlinks For more information on baggage please refer to: CXAgents 9

11 STEP 6B: MOST SIGNIFICANT CARRIER (IATA RESOLUTION 302) IATA has divided the world into three Tariff Areas but within a Tariff Area there are a few sub areas: IATA Tariff Areas North America, Central and South America, Hawaii Europe, Middle East Asia, Guam, Southwest Pacific T1 T2 T3 Sub areas USA, Canada, Mexico Caribbean Central America South America Europe Middle East Africa Japan, Korea Southeast Asia South Asian Subcontinent Southwest Pacific The Most Significant Carrier for purposes of calculating whose baggage allowance applies for the journey is: 1. The first carrier crossing one IATA Tariff Area to another IATA Tariff Area or 2. The first carrier crossing the IATA Sub-area (for travel within a Tariff Area) or 3. The first carrier flying an international sector (for travel within a Sub Area) There are two exceptions to the above: 1. When journey only to USA or Canada, baggage allowance on first Most Significant Marketing Carrier (MSMC) selected at the beginning of the itinerary applies throughout the entire itinerary, regardless of stopovers. 2. When journey includes USA or Canada, a. If USA/Canada is furthest point on itinerary, baggage allowance on first Most Significant Marketing Carrier (MSMC) selected at the beginning of the itinerary applies throughout the entire itinerary, regardless of stopovers. b. If USA/Canada is NOT furthest point on itinerary, baggage allowance on the Most Significant Marketing Carrier (MSMC) applies as per booking class for the journey of the baggage. TIP: Your GDS should display the Most Significant Carrier applicable to each baggage journey, when pricing your itinerary. An example is as per below - please check with your GDS Helpdesk for correct entry 10

12 MOST SIGNIFICANT CARRIER EXAMPLES Example 1: SYD (T3) QF x/hkg (T3) CX LON (T2) = The first carrier crossing one IATA Tariff Area to another IATA Tariff Area Baggage Journey: SYD-LON CX is MSC EXAMPLE 2 MEL (T3:SWP) QF X/SIN (T3:SEA) CX HKG (T3:SEA) = The first carrier crossing the IATA Sub-area (for travel within a Tariff Area) Baggage Journey: MEL-HKG QF is MSC EXAMPLE 3 BNE (T3) CX X/HKG (T3) CX X/PAR (T2) OU SPU (T2) = The first carrier crossing one IATA Tariff Area to another IATA Tariff Area Baggage Journey: BNE-SPU CX is MSC EXAMPLE 4 CNS (T3) CX X/HKG (T3) CX ROM (T2:EUR) AZ ATH (T2:EUR) = The first carrier crossing one IATA Tariff Area to another IATA Tariff Area Baggage Journey: CNS-ROM CX is MSC = The first carrier flying an international sector (for travel within a Sub Area) Baggage Journey: ROM-ATH AZ is MSC EXAMPLE 5 ADL (T3) CX HKG (T3) CX YVR (T1) AC YLW (T1) -/YVR(T1) CX HKG(T3) CX ADL (T3) = When journey only to USA or Canada, baggage allowance on first Most Significant Marketing Carrier (MSMC) selected at the beginning of the itinerary applies throughout the entire itinerary, regardless of stopovers. EXAMPLE 6 PER (T3) CX X/HKG (T3) CX PAR (T2) AA JFK (T1) CX YVR(T1) CX Baggage Journey: ADL-ADL CX is MSC X/HKG(T3) CX PER(T3) = When journey includes USA or Canada, Baggage Journey: PER-PER CX is MSC If USA/Canada is furthest point on itinerary, baggage allowance on first Most Significant Marketing Carrier (MSMC) selected at the beginning of the itinerary applies throughout the entire itinerary, regardless of stopovers. PERPAR = 8876 m PERNYC = 9756 m 11

13 STEP 7: TICKET SETUP To set up Fare calculation: A. Convert the Add-on rate AUD368 to NUC: a. Amount divided ROE to get the NUC amount (368/ = NUC) FARE ROUTING BKG CLASS AUD CX Base fare inc. Q SYDHKGLON V $ 1, AA Add-on LONNYC V $ Taxes - - $ Additional Q (NUC225 x ) $ TOTAL FARE TO PAX $ 2, B. Add NUC level for CX base fare (refer Step 2B) Add-on fare conversion as calculated in step A above) = The Base Fare divided by the ROE = the NUC level for ticketing this fare. It will appear in the GDS quote obtained in step 2B. C. Your fare calculation line should look like this: FC: SYD CX X/HKG CX LON Q5.80 AA NYC Q NUC END ROE HKG Q surcharge AA Fuel surcharge CX Base Fares + Add-on Total Sell price converted to NUC for ticketing FARE CHANGE FROM NUC TO AUD ROUND UP AUD BASE FARE + ADD ON + Q x , TAXES TOTAL FARE TO PAX 2,

14 FINAL FARE MASK MANUAL CONSTRUCT 1 SYD CX 110 V 20FEB 0835 OK VLWOWIBN 20FEB 2PC 2 O HKG CX 255 V 25FEB 0110 OK VLWOWIBN 20FEB 2PC 3 O LHR AA 101 V 28FEB 1015 OK VLWOWIBN 20FEB 2PC JFK FARE F AUD TX001 X AUD YRVA TX002 X AUD WYDE TX003 X AUD AUDP TX004 X AUD HKAE TX005 X AUD GB TX006 X AUD UB TX007 X AUD 7.20-YC TX008 X AUD US TX009 X AUD 6.60-XA TX010 X AUD 9.20-XY TOTAL AUD GRAND TOTAL AUD SYD CX X/HKG CX LON Q5.80 AA NYC Q NUC END ROE FE *M*VLD CX/AU/AA DOM QF/VA. NONEND/REF. FT *AR314OWFF500 13

15 FAQ S & ADDITIONAL EXAMPLES Q IF TICKET HAS BEEN ISSUED WITH INCORRECT BAGGAGE ALLOWANCE, CAN I FIX IT? A Q Yes, your Consolidator / Ticket Centre can reissue to correct the baggage if necessary. Reissue for this purpose is FOC. DO ALL ADD-ON FARES PRICE IN THE GDS? A Auto-pricing will depend on the add-on sector, carrier and whether there are stops at the CX gateways. See below for general rules: STOP CX gateway Manual Quote on all add-on fares TRANSIT CX gateway Auto Quote on Australia, North America & Europe Manual Quote on Transatlantic and South America Q HOW DO I PRICE TAXES CORRECTLY? A Q A Q You must price the whole itinerary in your GDS to get all applicable taxes and Q surcharges. Do not price as a OneWorld or Global Explorer fare this may give you incorrect figures in regards to other airline fuel surcharges. WHERE DO I FIND THE FARE LEVELS & BOOKING CLASSES FOR THE ADD-ON SECTORS? Up-to-date Add-on fare sheets are found in CXAgents / Fares & Service Request / Current Fare Sheet WHICH CX FARES CAN I APPLY ADD-ONS TO & ARE THEY COMMISSIONABLE? A Add-ons can be combined with the following ex Australia fares: CX Retail Market Fares 5% Commission CX Wholesale (IT) Fares Non-commissionable Q ARE ADD-ONS COMBINABLE WITH CORPORATE FARES A Q No. CAN I REISSUE A RETAIL FARE WITH ADD-ONS TO A WHOLESALE FARE WITH ADDONS? A No - It is not permitted to reissue from a 5% commission retail fare to 0% wholesale fare in this case you must refund and issue a new ticket. However, it is permitted to reissue from 0% wholesale fare to 5% retail fare as long as new fare has equal or higher fare value. 14

16 ADDITIONAL EXAMPLE 1 STEP 1: DETERMINE CORRECT ADD-ON BOOKING CLASS (FARE BREAK PONT) STEP 2: USE GDS TO PRICE THE CX BASE FARE AND Q SURCHARGES NUC5.80 HKG transit charge Included in the CX base fare So far, our fare to pax is AUD$1,

17 STEP 3: USE FARE SHEET TO PRICE THE ADD-ON FARE A. Find the correct city pair and fare in the zone tables v B. Choose the correct carrier as per the list of participating carriers and/or the Zone table C. Note the carrier s required booking class as per the Class Mapping table in this example the front page of the faresheet advises specifically that BA Q class must be booked with CX V/S/N class. D. Add the sector costs to our calculations 16

18 STEP 4: BOOK AND PRICE ENTIRE ITINERARY A. Book the add-on, as per the fare sheet information, B. Price the entire itinerary to calculate total taxes. i. Remember: do not price as a OneWorld or global explorer fare this may give you incorrect figures in regards to other airline fuel surcharges ii. iii. iv. Ignore the fare we are only interested in the taxes and Q surcharges Subtract lower number from higher to get your total taxes payable In this example there are no additional Q surcharge(s) as shown in the fare calculation IGNORE FARE HKG transit charge already collected in CX base fare $ STEP 5: CALCULATE TOTAL SELLING PRICE A. Add the taxes, additional NUCs to our fare build Sell price to our client is $

19 STEP 6: CORRECT BAGGAGE ALLOWANCE CX STANDARD BAGGAGE POLICY EX AUSTRALIA All destinations (excluding North America & promotional exceptions) Economy The Most Significant Carrier for purposes of calculating whose baggage allowance applies for the journey is: 20kg 1. The first carrier crossing one IATA Tariff Area to another IATA Tariff Area or 2. The first carrier crossing the IATA Sub-area (for travel within a Tariff Area) or 3. The first carrier flying an international sector (for travel within a Sub Area) SYD (T3) CX HKG (T3) CX LON (T2) BA GLA (T2) // DUB (T2) BA LON (T2) CX HKG (T3) CX SYD (T3) SYDHKG HKGLON LONGLA DUBLON LONHKG HKGSYD CX is MSC CX allowance applies = 20kg CX is MSC CX allowance applies = 20kg BA is MSC BA allowance for booked class (Q) applies = 23kg BA is MSC BA allowance for booked class (M) applies = 23 kg CX is MSC CX allowance applies = 20kg CX is MSC CX allowance applies = 20kg Some GDS will advise you of MSC in the itinerary for each baggage journey as per below and may determine the luggage when pricing as per below. If not, you will need to confirm with the other carrier for ticketing. 18

20 STEP 7: TICKET SET UP To set up Fare calculation: Convert the Add-on rate to NUC by dividing the fare amount by the ROE to get the NUC amount LHRGLA 79/ = DUBLHR 79/ = Add the Add-on NUC level to CX fare turn around point (refer Step2): SYD-HKG-LHR-GLA = DUB-LHR-HKG-SYD = FC: SYD CX X/HKG CX LON Q5.80 BA GLA /- DUB BA LON CX X/HKG CX SYD Q NUC END ROE OR ALL ADD ON AND BREAKPOINT ON THE END TOTAL FC: SYD CX X/HKG CX LON Q5.80 BA GLA /- DUB BA LON CX X/HKG CX SYD Q5.80NUC END ROE FARE CHANGE FROM NUC TO AUD ROUND UP AUD BASE FARE + ADD ON +Q X , TAXES TOTAL FARE TO PAX 2, FINAL FARE MASK MANUAL CONSTRUCT 1 SYD CX 162 V 02FEB 1125 OK VLX1YIBN 02FEB 20K 2 O HKG CX 257 V 05FEB 0940 OK VLX1YIBN 02FEB 20K 3 O LHR BA 1484 Q 07FEB 1310 OK VLX1YIBN 02FEB 23K 4 GLA ARNK 5 O DUB BA 833 M 14FEB 0850 OK MLX1YIBN 02FEB 23K 6 O LHR CX 252 M 16FEB 1125 OK MLX1YIBN 02FEB 20K 7 O HKG CX 139 M 19FEB 0850 OK MLX1YIBN 02FEB 20K SYD FARE F AUD TX001 X AUD YRVA TX002 X AUD WYDE TX003 X AUD AUDP TX004 X AUD HKAE TX005 AUD GBAD TX006 X AUD UBAS TX007 X AUD UP TX008 X AUD YQ TOTAL AUD GRAND TOTAL AUD SYD CX X/HKG CX LON Q5.80 BA GLA633.49/-DUB BA LON CX X/HKG CX SYD Q NUC END ROE FE *M*VLD CX/BA AU DOM QF/VA. NONEND/REF. FT AR314RTFF500 19

21 ADDITIONAL EXAMPLE 2 STEP 1: DETERMINE CORRECT ADD-ON BOOKING CLASS (FARE BREAK PONT) STEP 2: USE GDS TO PRICE THE CX BASE FARE AND Q SURCHARGES NUC5.80 HKG transit charge So far, our fare to pax is AUD$7,

22 STEP 3: USE FARE SHEET TO PRICE THE ADD-ON FARE A. There are multiple add-ons in this itinerary find the city pairs and fare in the Zone table i. Business Class European Add-on PRGLON ii. Business Class Trans-Atlantic Add-on LONBOS iii. Business Class North American Add-on DCACHI iv. Choose the correct carrier as per the list of participating carriers and/or the Zone table v. Note the carrier s required booking class as per the Class Mapping tables vi. Add the sector costs to our calculations 21

23 STEP 4: BOOK AND PRICE ENTIRE ITINERARY A. Book the add-on as per the fare sheet information B. Price the entire itinerary to calculate total taxes. a. Remember: do not price as a Oneworld or Global Explorer fare this may give you incorrect figures in regards to other airline fuel surcharges b. Ignore the fare we are only interested in the taxes and Q surcharges c. Subtract lower number from higher to get your total taxes payable d. In this example there are no additional Q surcharge(s) as shown in the fare calculation IGNORE FARE HKG transit charge already collected in CX base fare $7, STEP 5: CALCULATE TOTAL SELLING PRICE Add the taxes, additional NUCs to our fare build Sell Price to our client is $11,

24 STEP 6: CORRECT BAGGAGE ALLOWANCE CX STANDARD BAGGAGE POLICY EX AUSTRALIA All Journeys including a North America destination Business Class 2PC x 30kg The Most Significant Carrier for purposes of calculating whose baggage allowance applies for the journey is: 4. The first carrier crossing one IATA Tariff Area to another IATA Tariff Area or 5. The first carrier crossing the IATA Sub-area (for travel within a Tariff Area) or 6. The first carrier flying an international sector (for travel within a Sub Area) BNE (T3) CX HKG (T3) CX AMS (T2) // PRG (T2) BA LON (T2) BA BOS (T1) // WAS (T1) AA CHI (T1) CX HKG (T3) CX BNE (T3) BNEHKG HKGAMS PRGLON LONBOS DCACHI CHIHKG HKGBNE CX is MSC CX allowance applies = 2PC CX is MSC CX allowance applies = 2PC BA is MSC BA allowance for booked class (I) applies = 2PC BA is MSC BA allowance for booked class (I) applies = 3PC AA is MSC AA allowance for booked class (A) applies = 3PC CX is MSC CX allowance applies = 2PC CX is MSC CX allowance applies = 2PC Some GDS will advise you of MSC in the itinerary for each baggage journey as per below and may determine the luggage when pricing as per below. If not, you will need to confirm with the other carrier for ticketing. 23

25 STEP 7: TICKET SET UP To set up Fare calculation: A. Convert the Add-on rate to NUC: Fare amount divided ROE to get the NUC amount i. PRGLON: 474 / = ii. LHRBOS: 1263/ = iii. DCAORD: 684/ = B. Add the Add-on NUC level to CX fare turn around point (refer Step2): i. BNE-HKG-AMS /- PRGLONBOS: = ii. LHRBOS /- DCAORDHKGBNE: = FARE CHANGE FROM NUC TO AUD ROUND UP AUD BASE FARE + ADD ON + Q x , TAXES 1, TOTAL FARE TO PAX 11, C. Fare Calculation for ticket: FC: SYD CX X/HKG CX AMS Q5.80 /- PRG BA LHR BA BOS /- DCA AA ORD CX X/HKG CX SYD Q NUC END ROE XF ORD4.5 OR ALL ADD ON AND BREAKPOINT ON THE END TOTAL FC: SYD CX X/HKG CX AMS Q5.80 /- PRG BA LHR BA BOS /- DCA AA ORD CX X/HKG CX SYD Q NUC END ROE XF ORD4.5 FINAL FARE MASK MANUAL CONSTRUCT 1 BNE CX 146 I 03FEB 0925 OK IX1YIBN 03FEB 2PC 2 X HKG CX 271 I 04FEB 0025 OK IX1YIBN 03FEB 2PC 3 AMS ARNK 4 O PRG BA 855 I 20FEB 1100 OK IX1YIBN 03FEB 2PC 5 O LHR BA 213 I 24FEB 1120 OK IX1YIBN 03FEB 3PC 6 BOS ARNK 7 O DCA AA 1359 A 04MAR 1150 OK IX1YIBN 03FEB 3PC 8 O ORD CX 807 I 08MAR 1400 OK IX1YIBN 03FEB 2PC 9 X HKG CX 157 I 10MAR 1235 OK IX1YIBN 03FEB 2PC BNE FARE F AUD TX001 X AUD YR TX002 X AUD WY TX003 X AUD YQ TX004 X AUD AU TX005 X AUD 3.87-WG TX006 X AUD 3.87-WG TX007 X AUD HK TX008 X AUD CZ TX009 X AUD GB TX010 X AUD UB TX011 X AUD 7.10-YC TX012 X AUD US TX013 X AUD US TX014 X AUD 6.50-XA TX015 X AUD 9.00-XY TX016 X AUD AY TX017 X AUD 5.80-XF TOTAL AUD GRAND TOTAL AUD SYD CX X/HKG CX AMS Q5.80 /-PRG BA LON BA BOS /-WAS AA CHI CX X/HKG CX SYD Q NUC END ROE XF ORD4.5 FE VLD CX/AU DOM QF. NONEND/REF. FT AR314RTFF500 FV CX 24

26 NEED MORE HELP? USE CXAGENTS FARE QUOTE REQUEST Follow these steps for to confirm your calculation or get further help from CX Fares and ticketing team: 1. Log into CXagents & from the front page, click on the tab Fare/Tkt Enquiry 2. Input the requested information. Please note the itinerary must contain at least one CX flight 25

27 3. On submission, an acknowledgement will be sent to you with a reference number starting with "FQ 4. CX will reply via to the address used in submitting the initial quote request within 48hrs.Alternatively you can check for the reply in CXagents under Fares & Service Request / Submitted Fare/Tkt Enquiry NB: After initial submission, any further query related to a submitted Fare Quote enquiry must be submit via CXagents under Fares & Service Request / Submitted Fare/Tkt Enquiry Select the relevant submitted enquiry by clicking on View At the bottom of the next screen, add your comments/questions pertaining to the Submitted enquiry and submit. 26