Best Practices update Churning

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Oct 23, 2016 EmQuest Best practices churning. EK New penalty structure to India. WB-RwandAir rewards and baggage promotion. WY-Oman air Exclusive promotion for sabre users. BG-Important updates.

Best Practices update Churning Churning refers to repeated cancelling and rebooking of the same itinerary in the same or different class of service across one or more PNRs or GDS/CRSs.

1 Oct 23, 2016 EmQuest Best practices churning. EK New penalty structure to India. WB-RwandAir rewards and baggage promotion. WY-Oman air Exclusive promotion for sabre users. BG-Important updates. BI-Experience better fly with fantastic fares. PK-Revised free baggage allowance ex dxb. Best Practices update Churning Churning refers to repeated cancelling and rebooking of the same itinerary in the same or different class of service across one or more PNRs or GDS/CRSs. Churning is often done to circumvent ticketing time limits and change the booking class / flight. E.g.: Changing from higher class to lower class or vice versa. As per the airline this practice in totally unacceptable as it blocks seats from other Service Providers dis-servicing customers. Your compliance with all booking and ticketing requirements is requested. Failure to do so will result in cancellation of all existing bookings, with appropriate cost recovery, penal action and/or blocked inventory by the airlines. "Churning" is not permitted for any reason including, without limitation, to circumvent or extend ticketing time limits, to hold inventory, or to find a fare, or carry forward special remarks from one itinerary to another. For assistance, please contact EmQuest Helpdesk on AI-Diwali Dhamka offers. KU-Baggage updates. 9W-Jet fest offers. New penalty structure to India Dear Industry Partners, Effective 17 Oct 2016, Emirates will be revising the penalty structure in Economy Class to all destinations in India. Kindly refer to the respective GDS for updated information on 17 Oct Please disseminate this information to all concerned. We thank you for your continued support and co-operation

2 RwandAir A330 Rewards 2016 & 3PCs Baggage Promotion Dear Trade Partners, RwandAir is pleased to announce RwandAir A330 Rewards 2016 & 3PCs baggage promotion exclusively for Sabre users. Buy, Sell & Win with RwandAir, effective 01 st Oct, Vouchers to be won on every Ticket sold on WB for following sectors: 1. DXB - KGL v.v. 2. DXB - MBA v.v. 3. DXB - EBB v.v. 4. DXB - NBO v.v. 5. DXB - LOS v.v. 6. DXB - DLA v.v. 7. DXB - ACC v.v. Promotion Details and rewards: SLAB No of Tickets to be issued from 01OCT- 31OCT Reward 1 5 Tickets Gift Voucher (AED 150) 2 10 Tickets Gift Voucher (AED 300) 3 15 Tickets Gift Voucher (AED 450) 4 20 Tickets Gift Voucher (AED 600) Free baggage allowance Routes 3 PCs - Economy Class : 23x3 = 69 KGS DXB-ACC, DXB-LOS, DXB-DLA, DXB-BZV, DXB-LBV, DXB-COO & DXB-ABJ Sales Validity: 01 st Oct st Oct 2016 Travel Validity: 01 st Oct th Dec 2016 Conditions: Valid on all WB flights only Valid only on tickets issued in UAE. Minimum of 5 return tickets to be eligible. This promotion is not valid on promo fares (RBD s O & X ), group fares, infant tickets, code share flights or re-issued tickets (with or without ADC). Sale Period for this Promotion: 01 st Oct st Oct 2016 only. Airline reserves the right to withdraw the promotion without prior notice. For further information or queries, contact EmQuest Key Account Manager or RwandAir Sales Team. Happy Selling!!! Thanking you for your support. RwandAir Team (UAE) - 2 -

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EXPERIENCE BETTERFLY WITH FANTASTIC FARES Revised Free Baggage Allowance ex-dxb PIA is pleased to Revised Free Baggage Allowance ex-dxb to North/KHI effective immediately till 15Dec, 2016.

2Pcs 07Kgs V & U 32 Kgs 1Pc 07Kgs Ex-UAE RM-fare rules 2016 shall apply to these revisions. Above revised FBA are available in the system for sale. Ticket should be issued through auto pricing only.

5 EXPERIENCE BETTERFLY WITH FANTASTIC FARES Revised Free Baggage Allowance ex-dxb PIA is pleased to Revised Free Baggage Allowance ex-dxb to North/KHI effective immediately till 15Dec, Below is the RBD wise specification of Baggage: Cabin RBD FBA Pieces Hand Carry Business C, J, B & S 50 Kgs 2Pcs 10Kgs H Nil Bag Nil Bag 07Kgs Economy I, O, N, T, M, K & Y 50 Kgs 2Pcs 07Kgs L 40 Kgs 2Pcs 07Kgs V & U 32 Kgs 1Pc 07Kgs Ex-UAE RM-fare rules 2016 shall apply to these revisions. Above revised FBA are available in the system for sale. Ticket should be issued through auto pricing only. Nil Baggage ticket should be issued through following entries for both GDS systems. Entry for Sabre (1S) = WPAC*NILBAG All GSAs to distribute this circular to their BSP IATA agents in their respective territories. IATA agents are also advised to distribute this circular to all of their non-iata ticketing / booking agents to avoid any complaint. Please contact for any clarification on Phone numbers / Happy Selling! - 5 -

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7 DXBSS/CIR/KU-BGGPLCY/OCT/16 18 th October 2016 TO: ALL GSAs AGENTS UAE KU Baggage Policy Effective 17 th October 2016 It is with great pleasure that we inform you that the promotion of 1 Piece Extra Baggage Allowance has been extended until 31 st December 2017, with the same terms and conditions. Terms and Conditions: Free Baggage Allowance 1 (23 KGS each piece) Extra Promotional Baggage Allowance 1 (23 KGS each piece) Total Baggage 2 (23 KGS each piece) (23 x 2 = 46 KGS) 1. Above applies to Economy class to all destinations except USA and Europe from Kuwait. 2. Business Class will be permitted 2 piece each weighing 32 KGS (32x2 = 64 KGS). 3. Above applies to passengers travelling outbound and inbound between 16 th May 2016 and 31 st December Any additional piece other than the Extra Baggage Allowance will be charged at KWD 60 for the second piece, and KWD 100 for 3 rd and each additional piece thereafter. 5. Above applies to all KU online Market fare tickets issued prior to 16 th May 2016 also, for travel outbound/inbound between16 th May 2016 and 31Dec 2017 All GDS Updated accordingly

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Best Practices update Churning

Best Practices update Churning June 25, 2018 EmQuest Best practises Churning. EmQuest- Best practises contact numbers. EmQuest EK paid seats now in Sabre. AI-Discover India with amazing fares. WB-Exclusive promotion for Sabre users.