Before we explore the reporting functionality we will review the options available for the collection and analysis of ticket data:

Transcription

1 AIRConnect Reporting Before we explore the reporting functionality we will review the options available for the collection and analysis of ticket data: These options and tables need to be maintained by Qatar Airways. Initial settings have been established but depending upon the complexity of airline override agreements increases, it may become more and more important that Code-share flights and Customer-ID (Pseudo) codes are kept up to date immediately before each HOT load. Click on Maintenance The Maintenance function within the Main menu controls how data is managed by AIRConnect.

2 HOT Load From the point of view of Reporting and Statistics, the most important items here are: a) Method of Prorating Net Fare b) Method of assigning prorated route statistics. c) Whether you want to apply the stats code from the original ticket to ADMs, ACMs and Refunds. d) Prorated Stats Codes (PrStC) e) Flights (for Code-share recognition) f) Pseudo codes Method of prorating Net Fare There are several options at the left bottom of this form: Own Carrier Net Fare Prorates Supp Comm If checked, the Supplementary commission is prorated across all carriers. If unchecked, the Supplementary commission will be applied to the plated carrier. This can therefore cause Own Net Fare to be negative in some situations. Historically, this was always unchecked but experience now shows that the proration of Net Remit Tickets may be more accurate with this option set. Availed Stats Sector Prorate options. 1. If all off, then all sectors are considered together and every sector/carrier will be assigned the same availed route code as the entire ticket. 2. If Independent is checked, each sector will be taken in isolation to determine its prorated stats code. 3. If Highest Carrier is checked, all the sectors for a carrier will be considered together and used to determine the stats. This is applied separately for each carrier on the ticket. 4. Highest Continuous carrier will combine the connected sectors flown by a carrier to determine the stats code. It is important that only one, or none of these options are checked. Use Original Ticket Stats for ADM/ACM/Refunds Near the bottom on the left is an option ADMs/ACMs/Refunds Assign Orig Stats Codes

3 If checked, the HOT Load will look up the original ticket for each of these types of document and use the TOUR code, Route code, Turnaround point etc from the original ticket in combination with the ADM/ACM or Refund. For this to operate, you must not have Close Indexes while loading a HOT unchecked. There is a significant impact on HOT load speed and RAM memory utilisation if this option is used. 1. We suggest that when using this option you should never load more than 6 months of HOT files at a time unless you have more than 1GB of RAM. With 2GB or more limit individual reloads to 1 year. 2. Allow double the usual load time for each HOT. We prorate tickets using information from the Fare Calc area on the ticket and when that does not provide sufficient information, we prorate statistically according to Carrier, type and length of sector plus mileage. Ideally, we load 1 year of data then use AIRConnect to establish average mileage rates by airline and class for Domestic, International Shorthaul and Longhaul flights. These rates can bee seen and recalculated if necessary in Maintenance, using the Cl Pro button. We suggest that once you have established these rates you leave them unchanged so that you maintain a consistent proration calculation. If we cannot find the carrier or class in this list, we default to the general rates displayed in the Classes tab: It is possible to establish specific rates for individual sectors and carriers. Generally, you will not be aware of the Special Prorate Agreements (SPAs) that have been established between different carriers. However, it can be useful to specify train travel rates so that they do not prorate on the same basis as air travel.

4 The Flights button is used to recognise certain flight numbers and ranges as being Code-share flights and whether or not it is actually an aircraft etc. These flight number details get used for Tax validation as well as reporting Code-shares. Code-share information is not populated separately into the Stats database tables. It is available, however, in Ticket Inquiry and its implementation allows for Search by Codeshare carrier code etc. The Code-share carrier code is loaded onto the Itinerary record for each sector during HOT load. The no override column controls whether Plated Carrier Own Net Fare Code-share is collected for sectors flown with this flight number. Reports are therefore able to exclude certain code-share flights for selected carriers and show just the Net Fare flown by the carrier itself for which an additional override or target applies. The analysis of sectors by carrier and month flown can be enhanced to include the route. You will see in the right hand column, a stat code of two characters. We use this to apply to Tickets (In Ticket Inquiry) and Statistics and these two characters add to the STAT code (D or I) so you will get Stat codes like ITT meaning International, Trans-Tasman. These codes must be established before loading the HOT. The codes: AF,AM,AS,CN,EU,GS,NF,NA,PA and SA can be used in combination with the International STAT code and may be truncated. e.g. or IGS for Gulf States IAM for Americas Route and Turnaround reports are available separately but this breakdown allows all reports to also be selected by route. i.e you could report all tourcode sales to Europe (using IEU on a Tour Code report) even though some tourcodes apply to both Asia and Europe

5 The Flight Info identifies through-flights so that the actual route, distance, total time to destination and rules concerning Tax auditing can be established. This information does affect how tickets are prorated. It also affects the calculation of flight time and therefore next port transit times..customer ID statistics can be used for Shop Pseudo codes, high volume customers or corporates, or even Agency consultant if you want to provide incentive schemes at consultant level. It is possible to establish a list of TOUR codes with release dates, then use Ticket Inquiry to report all documents that have TOUR codes released between certain dates.

6 AIRConnect Reports Airline version Data used for generating reports is loaded from the HOT files each week. AIRConnect recognises that most reports will involve summarised data so it maintains a number of tables of statistics as well as the full Ticket History (which includes a separate entry for each document). AIRConnect maintains Sales Statistics by Agent IATA number according to which Agent issued the document. AIRConnect also maintains a grand total summary total that contains Statistics for All Agents. If you go into Agent Inquiry, you will see an Agent called Qatar Airways UK with IATA code of There are a number of ways that ad-hoc reports can be created, accessing either the summary statistics data or the Ticket History: Agent Inquiry Print button Totals button Stats button colstat button Dest Rp button Incentv button Statistics Totals item Basic Report item Column Report item Summary Report item Destination Report item Availed Sector Report item Airline Availed Report item Pivot Data Report item Ticket Inquiry Search, Sort and Print Ticket Image Report Ticket Summary Ticket Sector Report The list of Statistics tables available to you can be seen when you click the Totals button in Agent or Airline Inquiry. All Statistics tables include the Reporting period from the HOT. If you use Issue month, the month of Issue will also be included. Example: Without Issue Month configured, the Agent Sales Stats will contain one summary record of totals for each agent for each reporting period, and for each Airline for each reporting period.

7 With Issue Month configured, the Agent Sales Stats may contain more than one summary record of totals for each agent for each reporting period, and for each Airline for each reporting period. For those reporting periods where documents have been issued in two different months, there will be two records etc. Below, you can see an example where in the first period of October ( ) there are 4 separate lines showing issues for Jul, Aug Sep and Oct Image taken from Statistics Totals Agent Sales Stats The statistics viewed from Statistics Totals Agent Sales Stats shows the totals for the whole of Flight Centre. If you want to view totals for just one airline (all tickets and other documents issued on a particular airline plate) you should go into Airline Inquiry, select the airline then click on the Totals button. Similarly, if you wanted to view totals for just one IATA plate you should go into Agent Inquiry.

8 Exercise 1 A) Go into Agent Inquiry and select the Qatar Airways UK agent. SalesTotals column is a temporary summary with amounts established when the last person clicked on the Calc button. You cannot rely on these figures unless you have just updated them. AIRConnect gets an update each month from IATA with changes to the Names and Addresses of Agents. The details shown in blue to the right may be automatically updated from time to time. The area in yellow is available for you to maintain. B) Click on the Totals button There are up to 13 separate Stats tables available, depending upon your configuration. The following Stats tables require parameter settings prior to HOT load: Deal Stats code statistics Specified on each Net Deal Fare Basis code statistics Net Remit Maintenance FB val Gateway Port statistics Main Maintenance - Classes Availed Revenue statistics Main Maintenance Pr StC C) Choose the first option (Agent Sales Totals) and click OK The available data ticketed by the selected agent will display. You may move columns around using the mouse. AIRConnect will remember each user s preferred column settings.

9 D) All of the figures shown are totals for the Flight Centre Group and you can see that there are several lines for each reporting period, each containing a different month of issue, You can restrict the view to selected columns using the Show Fields button above. E) You can also define you own list of preferred columns in 10 different categories. Just click on the User button at the top. - Enter a button caption - Enter a description (this will appear as a hint) - Click on the Fields button to the right and select the fields you want. This is a good way to see the types of data available. The columns available of availed statistics are fewer and different F) Click the Print button. You can select the range of Reporting Periods. - Print will print directly to the current default printer - Preview will display the report to screen and allow you to print some or all pages - Excel will export the report to Excel. Export to CSV is faster than export to XLS

10 G) Click on the Graph button. Select whether you want to graph Currency Amounts, No of Documents or Distance. Choose the elements to graph Click OK A Left-Click in the white grid area allows you to make changes to the type of graph, title etc. The controls at the top allow for changes in the display of the graph. The Invert Row/Column button is best used with Pie Graphs. H) Exit from the Graphs and return back to Agent Inquiry. I) Choose Totals again but this time select Route Code statistics. Press the End key on the keyboard. The Route column is initially found far to the right. Move it to become Column 3, with Period and Issue Mth as Col 1 and 2 resp. Click the Route button to select USA. We are now viewing all the sales statistics for just USA. i.e. just for tickets whose turnaround point lies in the USA. Graphs and Reports will now just reflect Tickets to USA. AIRConnect can analyse statistics down to State and the affects USA, Canada, Australia and Brazil. The decision to analyse statistics at either Country or State level must be made before loading HOT files. You can also select Domestic or International based upon the Stat data shown in the column called D or I. The D/I Ind filter button allows you to select using the full three character code

11 established using the Prt Stc codes. The Prorated Stats codes have been established in Maintenance and allow flown sectors to be analysed by route: J) The last statistics table Availed Revenue statistics provides quite a different analysis. Rather than having the entire information about each ticket accumulated to a particular sales total by Issue Month or Route etc, the availed revenue summarises prorated portions of each ticket according to the month each sector was flown. You will notice there are less columns. You can either display All Carrier totals, or display the detail of each carrier. When displaying the Carrier Detail, you can select one particular Carrier And you can display all Stats codes or see the detail

12 and finally, just select the details required: - Statistics Code (e.g. TRANS TASMAN) - Departure month - Reporting Period - Issue Month - Domestic or International Then Print, Export to Excel or Graph. We have been looking at the total sales for the entire Flight Centre Group. Because AIRConnect collects statistics at the highest summary level and also for each Agent IATA number and each airline TACN code, you can view the sales statistics for any Agent or Airline. Just select the Agent or Airline then click on the Totals button. If you are viewing these statistics from Airline Inquiry, Availed statistics will display the entire analysis of each ticket issued on the plate for the selected airline. Example: If you highlighted QANTAS then viewed the Availed Revenue Statistics, you will see the analysis of all QANTAS (081) tickets, including the various Carriers that fly individual sectors on QANTAS tickets. If you highlighted a particular Agent in Agent Inquiry, then viewed the Availed Revenue Statistics, you will see the analysis of all tickets issued by this Agent, including the various Carriers that fly individual sectors. Availed revenue data can be high volume as each ticket could be spread over many different months and also several carriers. Reports using Availed Revenue statistics will usually take longer than most other reports selecting the same range of reporting periods or issue months. The currency amounts (Gross Fare, Net Fare, Commission etc) are prorated for the Availed Revenue Statistics according to the flown distance and class flown. The Class proration rates can be viewed in Main Maintenance CL Pro. These rates have been established using live data from It is possible to re-generate these rates automatically, however we recommend caution. The changes are likely to be relatively small and it may be better to standardise on particular rates for a reasonable term so that all availed statistics use the same proration rates, rather than change them from time to time.

13 From Agent Inquiry: PRINT Agent details Agent labels Sales Totals (Established using the Calc button and as displayed in Agent Inquiry) For each of these reports you can select the Agents manually (using a double-click) or using a combination of filter buttons (e.g. All Wholesalers in Christchurch). So consider the group of agents that you want to print before you click on the Print button. If you want to be sure that you include all agents in the report, raise all the filter buttons in Agent Inquiry (including CIP) before selecting the Report button. The calc button allows you to select any of the Statistics data for a particular period. The first seven statistic items are totals for Net Remit documents only (NRID= NR ) The Percentage Statistics and average yield are not available for calculating Agent Sales Totals.

14 STATS International Domestic Both International and Domestic Comparison between two selected periods Subtotals by selected agent group Sort by Total value, Name or IATA No For each of these reports you can select the Agents manually (using a double-click) or using a combination of filter buttons (e.g. All Wholesalers in Christchurch). So consider the group of agents that you want to print before you click on the Stats button. If you want to be sure that you include all agents in the report, raise all the filter buttons in Agent Inquiry (including CIP) before selecting the Stats Report button. This report is also available in Airline Inquiry, in which case it will display ticketed sales values according to the Airline plate used. Example if it was ticketed on QANTAS Airline (081) paper but flown on BA, the sales will appear under QANTAS (081) Agents Print from displayed Agents This will take into account the selection of Agents/Airlines currently displayed in Agent/Airline Inquiry. You can therefore use the Region or Group buttons to select a particular list of agents and then report the statistics for that group or a subset of that group. The selection of agents reported is determined by the list of agents/airlines displayed on the Agent Inquiry form. It is therefore important to determine this selection before the Summary Statistics button is pressed. Print All Agents This will ignore the Agent/Airline Inquiry display, and print all agents/airlines that have statistics data according to the criteria below. Current Agent Only This will take account of the agent that was highlighted in Agent/Airline Inquiry, just before you clicked on the Report button. When this option is selected, you can choose what statistics data you want to print instead of the list of agents. This will include Tour code, Countries etc. Generally, if you want to list the Agents/Airlines on the left select Displayed Agents. If you want to display Statistical data to the left, select Current Agent Only.

15 Selected Agents only If this is unchecked then all agents/airlines displayed in the Agent/Airline Inquiry view will be printed. If checked then only those agents/airlines selected with an 'X' will be printed. Include Agents with zero totals If you check the box then all the selected agents/airlines will print, even if they have no statistics for the selected data and periods. This is sometimes useful when printing all agents in a group since all agents in that group will print. If you leave it unchecked then only agents/airlines with a non-zero total will print. Select the data to summarise The report can print a variety of different statistics. You will choose one of the following: Gross Fare No of tickets Total commission No of manual tickets Net Fare No of ET tickets Gross Fare in Cash No of ADMs Gross Fare in Credit No of ACMs Normal commission No of Refunds Supplementary commission No of Net Tickets Total taxes Value of Net Rebate ACMs Tax & misc. fees in cash Value of Net Rebate ADMs Tax & misc. fees in credit No of VC corrections Balance payable by agent Value of VC ACMs Tax on normal commission Value of VC ADMs Values of ADMs Kms flown on own carrier Value of ACMs Kms flown on Alliance partners Value of Refunds Kms flown on Other carriers Fare of Net tickets Total Kms flown Normal commission on Net tickets additional statistics may be added from time to time Supplementary commission on Net tickets Balance payable on Net tickets Tax on Net tickets Tax on normal commission on Net tickets Tax on suppl. commission on Net tickets Currency Generally you will only have one currency in any one BSP and this will be shown as the default. Airline No You may enter the airline number if you want to restrict the sales data to just one airline plete. (e.g. QANTAS = 081). This is only applicable from Agent Inquiry and if you are not using Current Agent only Reporting Period or Month of Issue You may select whether you want to select sales statistics by reporting period or Month of Issue. Billing Period Range The maximum values will be displayed to start with. These have been established from the data currently stored in you stats

16 table. This helps you to check whether the last period has been updated or not. To select a specific range just use the mouse to roll the year, month and reporting period number up or down. Compare to Another Period If you want to compare to another period (Billing Periods or Months of Issue), the report will display columns for both periods and also a final column showing the difference. Percentage change will be printed if you choose to Sort by Percentage change (see below) When using this option, the columns for this period will appear first (on the left) so usually you will select an earlier period than that selected in the Billing Period Range above. The ability to compare data from different periods is perhaps the main reason for using Stats reporting International / Domestic The statistics available is split between International and Domestic sales. This is established from the STAT field in the RET. You may choose International Only a single column will print being just International sales. This will have the column title "Total" but the report heading will show "International Sales" Domestic Only a single column will print being just Domestic sales. This will have the column title "Total" but the report heading will show "Domestic Sales" Both A total of four columns will print: "International, Domestic, Other and Total. The Other total shows the sum of all documents where STAT is blank (i.e.not D or I often the case for Refunds, MCO/MPDs and ADM/ACMs) You may choose whether to print directly to the printer by pressing the Print button, or to Preview the report on the screen. If you choose Preview, then you may print from the preview screen after you have had the opportunity to check the report result suits your requirement. Sort by The sequence can be selected as: Total Sales Agents with the highest total come first Agent Name Agents will be in alphabetical order IATA number Agents will be in IATA number order Percentage Change When comparing two periods, agents will be sorted showing those with the largest percentage change first Actual change When comparing two periods, agents will be sorted showing those with the greatest change first

17 Sub total by Group If you want to divide up the report by group then check this box. You will be able to select what group you wish to use and each group will be given a group total for each stats column. Once this box is checked the selection of groups below becomes active. Group Once you have decided to sub total by group then choose which group to use. The group chosen will display in the heading of each page. Each group will be printed in alphabetical sequence with the group name, group totals on each column and a space before the next group. Within each group the agents will be listed in the sequence specified above in Sort by If you have selected Current Agent Only you do not have the option to sort by Agent or Sub-total by Group. Instead, you can select the type of statistics to report and choose the sort alternatives that are appropriate. Without Current Agent Only with Current Agent Only

18 Examples of Stats Report selections: To compare 2001 to 2000 and subtotal by IATA Region. Within each region the agents will be sorted by total Sales. We will see four columns for each year, Domestic, International Other and Total. Note: If we are using Reporting Periods, we select period 5 to ensure we get all periods in the month. This allows for weekly reporting where the occasional month has 5 weeks. In the second example, the agents are not subtotalled by any group and by being sorted by total sales, the agents with greatest sales totals will appear at the top, regardless of their region etc. This selection could be used if you had previously filtered the agents to display only those for a particular Chain, Salesperson or Type.

19 If you want to report statistics for a particular chain (e.g. ITG ), filter by Group2 in Agent Inquiry before you select the Stats Print and also consider checking the option So that All Budget Agents will be printed and it will clearly show those that have zero sales etc. If you had filtered all agents with your CIP then selected Number of Tickets, No subtotal by group and sorted by Total Sales, the resulting report will show all agents in your group ( that have your plate ) but made no sales during the period at the bottom. Note: It is possible to change the description of the Region and Group buttons in Main Maintenance: This will result in the Agent Inquiry and report selection screens having the specified descriptions: With Current Agent Only you will get the statistics data in the left column instead of the list of agents

20 colstat This report option allows you to print reports using columns, and to define those columns according to the statistical data required. These reports are only available if you have established at least one column format using the buttons above To establish Nr Stat report formats This is not applicable to the Agent version 1. You must establish the NR Stat codes first 2. Select the NrStat codes for each column required 3. Statistics for NrStat codes are only created for Net Deals that have an NrStat code at the time the HOT is loaded. To establish Route report formats 1. Route code formats can be created at any time 2. You should select Countries and above. (The statistics do not currently cover State or city) 3. If you choose levels higher than Country (e.g. South East Asia, or Europe), you will need to tick Sum Lower Levels when you run the report. To establish Tour code report formats 1. Route code formats can be created at any time 2. Just type in the TOUR codes. You can enter just the first few characters of the TOUR code, and all sales statistics for TOUR codes starting with these characters will be reported IF YOU TICK Sum Lower Levels when you run the report

21 To establish Fare Basis report formats This is not currently available in the Agent version 1. Route code formats can be created at any time 2. Just type in the Fare Basis codes. You can enter just the first few characters of the Fare Basis code, and all sales statistics for Fare Basis codes starting with these characters will be reported IF YOU TICK Sum Lower Levels when you run the report Note: Fare Basis codes must be defined in Net Remit Maintenance FB val before loading HOT files for any statistical data to be available. The Reporting Period columns are used for both Sales by Calendar Month and when selecting Current Agent Only by Month You can enter year and month (e.g etc) or just year (e.g ) or a mixture of both. The month columns are used for Sales by Calendar Month and also when selecting Current Agent Only by Month You can enter year and month (e.g etc) or just year (e.g ) or a mixture of both. First date of travel This is established exactly the same way as Mth col above. Columns for Reporting Systems will typically contain the common codes ABAC AGTD CONC CONS GDSL GOIN SABR etc. Turnaround Points These should be entered as the Airport codes e.g. LHR, CDG, FCO, FRA etc. The Origin point statistics are prefixed by the country code. e.g. AU BNE, AU MEL etc Gateway columns These should be entered as airport codes. You need to establish Gateways in Main Maintenance before loading HOT files.

22 Availed statistics is reported by month. Enter the year and month, or just the year You can also enter the Availed Stat codes The column format selected will determine the content of the report. Using the column format shown to the right above, the Sales statistics will be shown by month. Each column will represent the value flown in that month. Using the column format shown to the lower right, the Sales statistics will be shown in columns for TRANS TASMAN, INTERNATIONAL etc according to the analysis of each flown sector. AIRConnect can use several ways to determine this prorated flown analysis. See Main Maintenance HOT Load for details. TO RUN THE REPORT Print Agents displayed Agents This will take into account the selection of agents currently displayed in Agent/Airline Inquiry. You can therefore use the Region or Group buttons to select a particular list of agents/airlines and then report the statistics for that group or a subset of that group. The selection of agents/airlines reported is determined by the list of agents displayed on the Agent Inquiry form. It is therefore important to determine this selection before the Summary Statistics button is pressed. By selecting just the Agents/Airlines you actually need, the report will run faster than reporting for all agents/airlines.

23 all Agents This will ignore the Agent/Airline Inquiry display, and print all agents/airlines that have statistics data according to the criteria entered below. Current Agent Only by Month This will take account of the agent/airline that was highlighted in Agent/Airline Inquiry, just before you clicked on the Report button. When this option is selected, you can choose what statistics data you want to print instead of the list of agents/airlines. This will include Tour code, Countries etc. The total sales value by month will be displayed in columns according to month (Reporting Period or Issue month). Selected Agents only If this is unchecked then all agents displayed in the Agent Inquiry view will be printed. If checked then only those agents selected with an 'X' will be printed. Statistics The type of statistics can be selected from such thing as Deal Stats code uses columns defined in Route code uses columns defined in Tour code uses columns defined in Fare Basis code uses columns defined in As each type of statistics is chosen, the available column formats that have been established in NR Maintenance are displayed and the column titles for the selected format are displayed to the right. Airline No There are two Statistics types that allow you to select data from just one airline plate and you can enter the airline number. (e.g. QANTAS = 081) This is only available from Agent Inquiry when selecting either Reporting Period Stats Code or Month Stats Code and when you have not selected Current Agent Only by Month.

24 Availed Stats If you are accessing the report from Agent Inquiry, the Availed Statistics selection will allow you to select a carrier (e.g. QF) if you want to see the values prorated for just one carrier code. When using this option, the report will include values from all sectors flown by that carrier, regardless of which airline it was ticketed on. (i.e all airlines paper) Remember you can use either Month columns or Stats code columns. The above example uses Stats code columns. If you are accessing the report from Airline Inquiry you can also select Availed Flown Availed Plate will show each airline to the left and the columns will contain Sales data availed on tickets issued on this airline s plate. Availed Flown will show each airline to the left and the columns will contain Sales data availed on sectors flown by this carrier

25 Sum lower levels If you do not check Sum Lower levels, then the only statistics that will be printed will be for codes that exactly match the defined report columns. Deal Stat code uses the entire Deal stat code specified on the deal. If the column includes just the first few characters then data will only print if Sum Lower Levels is checked. Route code statistics are recorded at Country level. If the column defines a region (e.g. Europe) then data will only print if Sum Lower Levels is checked. Tour code uses the entire Tour code from the ticket as entered by the agent. If the column includes just the first few characters then data will only print if Sum Lower Levels is checked. Agents often code Tour codes incorrectly and also append other codes on the end. Because of this, it is often advisable to use Sum Lower Levels on Tour code reports. Fare Basis code uses the entire Fare Basis code from the ticket as entered by the agent. If the column includes just the first few characters then data will only print if Sum Lower Levels is checked. Agents often code Fare Basis codes incorrectly and also append CH, IN and other codes on the end. Because of this, it is often advisable to use Sum Lower Levels on Fare Basis code reports. Sort by The sequence can be selected as: Total Sales Agents with the highest total come first Agent Name Agents will be in alphabetical order IATA number Agents will be in IATA number order Sub total by Group If you want to divide up the report by group then check this box. You will be able to select what group you wish to use and each group will be given a group total for each stats column. Once this box is checked the selection of groups below becomes active. Group Once you have decided to sub total by group then choose which group to use. The group chosen will display in the heading of each page. Each group will be printed in alphabetical sequence with the group name, group totals on each column and a space before the next group. Within each group the agents will be listed in the sequence specified above in Sort by data to summarise The report can print a variety of different statistics. You will choose one of the following: Gross Fare Total commission Net Fare Gross Fare in Cash Gross Fare in Credit Normal commission Supplementary commission Total taxes No of tickets No of manual tickets No of ET tickets No of ADMs No of ACMs No of Refunds No of Net Tickets Value of Net Rebate ACMs

26 Tax & misc. fees in cash Tax & misc. fees in credit Balance payable by agent Tax on normal commission Values of ADMs Value of ACMs Value of Refunds Fare of Net tickets Normal commission on Net tickets Supplementary commission on Net tickets Balance payable on Net tickets Tax on Net tickets Tax on normal commission on Net tickets Tax on suppl. commission on Net tickets Value of Net Rebate ADMs No of VC corrections Value of VC ACMs Value of VC ADMs Kms flown on own carrier Kms flown on Alliance partners Kms flown on Other carriers Total Kms flown Stats/Route code columns Once you have selected the type of statistics required, all available column formats are displayed. If you do not see one suitable, you will need to exit from the report form and go into Net Remit Maintenance to establish the required column format. As you browse through the available column formats, the column definitions are shown to the right. If you have selected Current Agent Only by Month you will select the monthly columns available. You can select your data by either reporting period or by month of issue. Billing Period Range/ Month of issue The maximum values will be displayed to start with. These have been established from the data currently stored in you stats table. This helps you to check whether the last period has been updated or not. To select a specific range just use the mouse to roll the year, month and reporting period number up or down. Currency Generally you will only have one currency in any one BSP and this will be shown as the default. Domestic/International You can select data using either the simple D/I code used on each ticket (see below) or you can select using the extended Stat code loaded using the PrStC table in Maintenance. (e.g. IEU = Europe). If required, you can specify multiple codes separated by +. (e.g. IEU+IME ) Remember, the Extended Stat code is based on Turnaround point whereas the Route Code is based on the Furthest Port from Base.

27 International / Domestic The statistics available is split between International and Domestic sales. This is established from the STAT field in the RET. You may choose International Include only data where the STAT code = I. This is coded by the agent and is not absolutely accurate. Domestic Include only data where the STAT code = D. This is coded by the agent and is not absolutely accurate Both All statistics will be printed including STAT codes of International, Domestic, Other. Other includes all documents where STAT is blank (i.e.not D or I often the case for Refunds, MCO/MPDs and ADM/ACMs) Generally, you should select Both Include zero totals If you check this box then all the selected agents will print, even if they have no statistics for the selected data and periods. This is sometimes useful when printing all agents in a group since all agents in that group will print. If you leave it unchecked then only agents with a non-zero total will print.

28 Examples of colstats Report selections: To report by general regions throughout the world 1. Establish the Route statistics columns: by checking Use the 15 th column to display all other route codes. 2. In Agent Inquiry Select the Agents that you want to print. a) Raise the CIP button to make sure you print all statistics b) Select a group of agents by Agent Group or Region c) Double-click beside each agent to select them. (remember to choose Selected agents 3. Click on the colstat button. The following can be done in any order: a) Choose Route code statistics b) Choose Both (International and Domestic) c) Select Summary by region d) Check Sum lower levels e) Sort by Total sales so that top selling agents will be at the top f) select Subtotal by Group g) Choose the Group IATA region h) Choose the data to summarise (e.g. No of tickets) g) Choose the billing period range h) Decide whether you want to print zero totals. Normally you would only check this option if you are selecting just one group of agents.

29 Sum Stat report. Available in Airline and Agent Inquiry, the SumStat report produces a summary of sales statistics for the selected airline or agent. It is perhaps more usually used for airlines. This report produces a pre-formated report with a mix of Sales and Availed data on the one report. The Selection allows you to choose the range of issue months to determine the tickets to be included in the calculation of the statistical data. The range of departure months controls the number of months to print for availed revenue. If the option Show Detailed Breakdown is selected, two additional sheets will analyze departures by a) each flown carrier on the selected airline plated tickets, b) selected carrier flying on all airline plated tickets.. If exported to Preview/Print/PDF additional columns will extend the number of pages: The report contains the following: PLATED REVENUE The plated revenue section summarises data from tickets issued on the selected airline. Data from each entire ticket is summarised (ie the entire Gross Fare is included, regardless of which carriers flew on various sectors)

30 Gross Fare Total of Gross Fare on all issues (tickets, MCO s and MPD s) issued within the month. Does include Gross Fare content from ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) Net Fare Total Net Fare (Gross Fare less commissions) on all issues (tickets, MCO s and MPD s) issued within the month. Does include Net Fare content from ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) Ratio Net/Published No of Net Remit tickets / No of Published Fare tickets as a percentage Issues Gross Fare The total Gross Fare on issues. (Tickets, and MCO/MPDs) This does not include amounts from Refunds, ADMs or ACMs. Issues Net Fare The total Net Fare on issues. (Tickets, and MCO/MPDs) This does not include amounts from Refunds, ADMs or ACMs. NR Net Fare Net Fare on Net Remit tickets only. Note: the definition of Net Remit tickets is controlled in NetRemit Maintenance. In Australia, the commonly used definition is All documents with NR in the Net Remit indicator (NRID) NR Net/Total Net Fare Net Fare on Net Remit tickets as a percentage of Plated Net (Total Net Fare on all tickets). Does include Net Fare content from ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) First Gross Fare (or First Net Fare) Total prorated Gross Fare for First Class sectors to be flown by the airline on tickets issued within the month. Does not include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate. This will be either Gross Fare or Net Fare (Gross Fare less commissions) depending upon your license permissions. Business Gross Fare (or Business Net Fare) Total prorated Gross Fare for Business Class sectors to be flown by the airline on tickets issued within the month. Does not include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate. This will be either Gross Fare or Net Fare (Gross Fare less commissions) depending upon your license permissions. Economy Gross Fare (or Economy Net Fare) Total prorated Gross Fare for Economy Class sectors to be flown by the airline on tickets issued within the month. Does not include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate. This will be either Gross Fare or Net Fare (Gross Fare less commissions) depending upon your license permissions. Group Gross Fare (or Group Net Fare) Total prorated Gross Fare for Group Class sectors to be flown by the airline on tickets issued within the month. Does not include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate. This will be either Gross Fare or Net Fare (Gross Fare less commissions) depending upon your license permissions.

31 ADMs Total value of ADMs issued by the airline within the month. The ADM amount is the total value to be collected by the airline and includes Fare, Commissions and Taxes ACMs Total value of ACMs issued by the airline within the month. The ACM amount is the total value to be paid by the airline and includes Fare, Commissions and Taxes Refunds Total value of refunds (Cash plus Credit) issued by the airline within the month. The Refund amount is the total value to be paid by the airline on both Credit Card (to the passenger) and Cash (to the Agent) and includes Fare, Commissions and Taxes Plated Taxes Total Taxes (excluding YQ/YR) on all documents issued within the month. Refunds and ACMs will show negative tax amounts but refunds will show CP and MF positive etc. Taxes as % of Net Plated Taxes shown as a percentage of Plated Net on tickets issued within the month Plated Levies Total YQ and YR taxes on all documents issued within the month. Levies as % of Net Total YQ and YR taxes shown as a percentage of Plated Net on all documents issued within the month Plated YQ Levies Total YQ taxes on all documents issued within the month Plated YR Levies Total YR taxes on all documents issued within the month Own Carrier Gross (e.g. GA Gross 126 Plate) Prorated Own Carrier Gross Fare issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Gross Code Share (e.g. GA Gross 126 Plate Code Share) Prorated Own Carrier Gross Fare only for sectors designated as no-override codeshare, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Gross Net Remit (e.g. GA Gross 126 Plate Net Remit) Prorated Own Carrier Gross Fare only on Net Remit tickets, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Gross NR Code Share (e.g. GA Gross 126 Plate NR Code Share) Prorated Own Carrier Gross Fare only on Net Remit tickets and only for sectors designated as no-override codeshare, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Gross Published Fare (e.g. GA Gross 126 Plate Published Fare) Prorated Own Carrier Gross Fare only on Published Fare tickets (not Net Remit tickets), issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds.

32 Own Carrier Gross PF Code Share (e.g. GA Gross 126 Plate PF Code Share) Prorated Own Carrier Gross Fare only on Published Fare tickets (not Net Remit tickets) and only for sectors designated as no-override codeshare, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Net (e.g. GA Net 126 Plate) Prorated Own Carrier Net Fare issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Net Code Share (e.g. GA Net 126 Plate Code Share) Prorated Own Carrier Net Fare only for sectors designated as no-override codeshare, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Net Net Remit (e.g. GA Net 126 Plate Net Remit) Prorated Own Carrier Net Fare only on Net Remit tickets, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Net NR Code Share (e.g. GA Net 126 Plate NR Code Share) Prorated Own Carrier Net Fare only on Net Remit tickets and only for sectors designated as no-override codeshare, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Net Published Fare (e.g. GA Net 126 Plate Published Fare) Prorated Own Carrier Net Fare only on Published Fare tickets (not Net Remit tickets), issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Own Carrier Net PF Code Share (e.g. GA Net 126 Plate PF Code Share) Prorated Own Carrier Net Fare only on Published Fare tickets (not Net Remit tickets) and only for sectors designated as no-override codeshare, issued on own plate. This includes tickets only and excludes MPDs, MCOs, ADMs, ACMs and Refunds. Number of tickets Total Number of tickets issued within the month (excludes conjunctions) Average Net per Ticket Net Fare divided by Number of Tickets. Number of E-Tickets The total number of electronic tickets issued within the month. Number of NR Tickets The number of Net Remit tickets issued within the month. Note the definition of Net Remit Ticket is defined in Net Remit Maintenance. Number of One-way Total number of one-way tickets issued within the month Number of Return Total number of Return tickets issued within the month.

33 TICKETED REVENUE The Ticketed Revenue section shows Gross Fare and Net Fare prorated content (sectors to be flown by the selected airline) issued on all airline plates within the month. This includes the total airline content on all sectors of all tickets issued in the month. Issued.. Gross All Plates (e.g. Issued GA Gross All Plates) The total prorated Gross Fare for all sectors to be flown by the selected airline on tickets issued on all airline plates within the month. Does include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) Issued.. Net All Plates (e.g. Issued GA Net All Plates) The total prorated Net Fare for all sectors to be flown by the selected airline on tickets issued on all airline plates within the month. Does include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) This is the sum of Issued.. Net All Plates Issues Plus Issued All Net Plate ADMs Plus Issued All Net Plate ACMs Plus Issued All Net Plate Refunds Plus Issued All Net Plate No Itin FLOWN REVENUE The flown revenue section shows the prorated statistics totals according to the month in which the sectors will be flown. The data in this section will relate to tickets issued in this and previous months. Flown.. Net All Plates (e.g. Flown GA Net All Plates) The Total Net Fare, flown by the selected airline in this month on sectors issued on all airline plates. Does include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) This is the sum of Flown.. Net All Plates Issues Plus Issued All Net Plate ADMs Plus Issued All Net Plate ACMs Plus Issued All Net Plate Refunds Plus Issued All Net Plate No Itin Flown All Net Plate e.g. Flown All Net 126 Plates) The Total Net Fare, ticketed on the selected airline but flown by all airlines in this month. Does include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) This is the sum of Flown All Net Plates Issues Plus Issued All Net Plate ADMs Plus Issued All Net Plate ACMs Plus Issued All Net Plate Refunds Plus Issued All Net Plate No Itin Flown.. Net Plate (e.g. Flown GA Net 126 Plates) The Total Net Fare, ticketed on the selected airline and flown by the selected airline in this month. Does include ADMs, ACMs, Refunds and Issues with no itinerary issued on the airline s plate (these show in the month of issue) This is the sum of Flown.. Net Plates Issues Plus Issued All Net Plate ADMs Plus Issued All Net Plate ACMs Plus Issued All Net Plate Refunds Plus Issued All Net Plate No Itin

34 First Net Fare The Total Net Fare, ticketed on the selected airline tickets, to be flown by the selected airline in this month on First class sectors. Does not include ADMs, ACMs, Refunds or Issues with no itinerary. Business Net Fare The Total Net Fare, ticketed on the selected airline tickets, to be flown by the selected airline in this month on Business class sectors. Does not include ADMs, ACMs, Refunds or Issues with no itinerary. Economy Net Fare The Total Net Fare, ticketed on the selected airline tickets, to be flown by the selected airline in this month on Economy class sectors. Does not include ADMs, ACMs, Refunds or Issues with no itinerary. Group Net Fare The Total Net Fare, ticketed on the selected airline tickets, to be flown by the selected airline in this month on Group class sectors. Does not include ADMs, ACMs, Refunds or Issues with no itinerary. Other Net Fare The Total Net Fare, ticketed on the selected airline tickets, to be flown by the selected airline in this month on Other class sectors. Does not include ADMs, ACMs, Refunds or Issues with no itinerary. Number of Sectors The number of sectors to be flown by the selected carrier during this month, on all tickets issued on all airlines. Average Net per Sector The Flown Revenue Net divided by Number of Sectors. ISSUED vs FLOWN DETAIL The following data provides a breakdown of some of the Net Fare items above. The values of ADM/ACMs, Refunds and documents with no itinerary are separately listed so that their effect can be established in each month. Issued.. Net All Plates Issues The total Net Fare for all sectors to be flown by the selected airline on tickets that were issued in the month. (see Issued.. Net All Plates) (Does not include ADM/ACM, Refunds or documents with no itinerary) Flown.. Net All Plates Issues The total Net Fare for all sectors flown by the selected airline in the month on tickets issued by all airlines. (see Flown.. Net All Plates) (Does not include ADM/ACM, Refunds or documents with no itinerary) Flown All Net.. Plate Issues The total Net Fare for all sectors to be flown in the month by any airline on tickets that were issued by the selected airline. (see Flown All Net Plate) (Does not include ADM/ACM, Refunds or documents with no itinerary)

35 Flown.. Net Plate Issues The total Net Fare for all sectors flown by the selected airline in the month on tickets issued by the selected airline. (see Flown.. Net Plate) (Does not include ADM/ACM, Refunds or documents with no itinerary) Issued All Net Plate ADMs The total Net Fare on ADMs issued by the selected airline in the month. Issued All Net Plate ACMs The total Net Fare on ACMs issued by the selected airline in the month. Issued All Net Plate Refunds The total Net Fare on Refunds issued by the selected airline in the month. Issued All Net Plate No Itin The total Net Fare on documents with no itinerary issued by the selected airline in the month. Detailed Breakdown All Carrs Own Plate This is a breakdown showing all the various carriers that fly sectors on tickets issued by the selected airline.

36 Own Carr All Plates This is a breakdown of the different airline plate numbers that the selected carrier flies sectors for.

37 Dest Rp The Destination Report summarises departures and sales to a selected destination. It produces a multi-sheet worksheet for a selected destination (Country or Region). When selected from Airline Inquiry or Agent Inquiry you also have the option to create Pivot data. Selection Criteria: Region (Country e.g. FR = France etc or Region e.g. EUROPE, SOUTHEASTASIA etc) or a list of Regions and Country codes in the format ASIA=SG+TH+MY+CN,EUROPE=FR+DE+ GB If multiple regions are entered, separated by commas, multiple worksheets will be produced, with the name of each region appended to the name selected in the Save dialog or a selected Route code Ticket issued within a specified range of calendar months. This will determine the tickets that are considered for this report To display departures across a specified range of months. This range of dates will control the months shown for both Departures and Issued. Domestic/International Stat code (partly user-defined. e.g. D or I but also ITT (Trans-Tasman etc)) Agent/Airline Grouping to use (Region/Group1-3) This controls the summary worksheet (see Worksheet 5 below) Currency to convert Fare amounts into. Two summary groups are provided to analyze Agents/Airlines. Agents/Airlines: You can choose to report data for just the current Agent/Airline or to accumulate data across all Agents/Airlines in the current view. If you select Current Agent/Airline only the data will report for the highlighted airline only. No. Ports defaults to 10 (i.e. show top 10 Turnaround ports) but you can enter any number No. Agents (or No. Airlines if you are running this report from Airline Inquiry) defaults to 15 but you can enter any number. This report is designed to be exported to Excel so that formatting and graphs can be automatically included. 5 Worksheets are produced with analyses of departures, followed by a similar set of 5 worksheets analysing Sales. Worksheet 1 Departure Month Each Departure month (rows) showing No of Passengers (seats) Total number of legs flown (outbound and inbound. i.e a return ticket counts for 2 legs while one-way tickets only count for 1) Own Carr Net (Own Carrier Net Fare) i.e. Net Fare on all sectors flown by the plated carrier) Other Carrier Net (Net Fare on all sectors except those flown by the plated carrier) % of total passengers to the selected route for each month % of total Own Net Fare for each month Own Yield (Own Net Fare per passenger seat) Own CPK. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms) No of passengers (incl infants) Total No of residents departing (Govt stats if available) % of total residents departing. (Govt stats if available)

38 Worksheet 2 Departure Classes Each Departure Class (rows) showing No of Passengers (seats) Net Revenue (Own Carrier net Fare) % of total passengers to the selected route for each class % of total Net Fare for each class Yield (Own Net Fare per passenger seat) CPK for each class. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms) The analysis by Class is more appropriate when choosing Current Airline Only or when using Displayed Airlines after having filtered airlines in an alliance group (using similar class codes) Worksheet 3 Departure Ports (top 10 etc) Each turnaround Port (rows) No of Passengers (seats) Total legs (outbound and inbound. i.e a return ticket counts for 2 legs while one-way tickets only count for 1) Own Carr Net (Own Carrier Net Fare) i.e. Net Fare on all sectors flown by the plated carrier) Other Carrier Net (Net Fare on all sectors except those flown by the plated carrier) % of total passengers to the selected route for each month % of total Own Net Fare for each month Own Yield (Own Net Fare per passenger seat) Own CPK. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms) Worksheet 4 Departure Ports by Month Each Departure month (rows) No of Passengers for each Turnaround point (columns) A Graph of the departures each month for each Turnaround Port is also included Worksheet 5 Departure Groups by Month Each Departure month (columns) showing Own Carrier Net Fare Summarised (each Row) by the group selected as Airline Groups Report 2 With sub-totals for the group selected as Airline Groups Report 1

39 Worksheet 6 Departures by Airline (plate) Or Top Agents/Agency Groups showing departures within the selected period Each Airline plate (rows) (Top 15 only) No of Passengers (seats) Total legs (outbound and inbound. i.e a return ticket counts for 2 legs while one-way tickets only count for 1) Own Carr Net (Own Carrier Net Fare) i.e. Net Fare on all sectors flown by the plated carrier) Other Carrier Net (Net Fare on all sectors except those flown by the plated carrier) % of total passengers to the selected route for each month % of total Own Net Fare for each month Own Yield (Own Net Fare per passenger seat) Own CPK. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms) When run from Airline Inquiry, the analysis will show Airlines/Airline Groups. When run from Agent Inquiry, the analysis will show Agents/Agency Groups Worksheet 7 Sales by Month Each Sales month (rows) showing No of Passengers (seats) Total legs (outbound and inbound. i.e a return ticket counts for 2 legs while one-way tickets only count for 1) Own Carr Net (Own Carrier Net Fare) i.e. Net Fare on all sectors flown by the plated carrier) Other Carrier Net (Net Fare on all sectors except those flown by the plated carrier) % of total passengers to the selected route for each month % of total Own Net Fare for each month Own Yield (Own Net Fare per passenger seat) Own CPK. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms) Worksheet 8 Sales by Class (All sectors) Each Class (rows) showing No of Passengers (seats) Net Revenue (Own Carrier net Fare) % of total passenger sales to the selected route for each class % of total Net Fare sales for each class Yield (Own Net Fare per passenger seat) CPK for each month. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms) Worksheet 9 Sales by Port Each turnaround Port (rows) No of Passengers (seats) for each Turnaround Port Total legs (outbound and inbound. i.e a return ticket counts for 2 legs while one-way tickets only count for 1) Own Carr Net (Own Carrier Net Fare) i.e. Net Fare on all sectors flown by the plated carrier) Other Carrier Net (Net Fare on all sectors except those flown by the plated carrier) % of total passengers to the selected route for each month % of total Own Net Fare for each month Own Yield (Own Net Fare per passenger seat) Own CPK. (Cents per km flown i.e. Own Carrier Net Fare / Own Carrier kms)

40 Worksheet 9 Analysis by Sales month by Turnaround Port Each Sales month (rows) No of Passengers for each Turnaround point (columns) Worksheet 10 Analysis by Top Agents/Agency Groups showing sales within the selected period Each Agency Group or Agent (rows) (Top 15 only) No of Passengers (seats) Net Revenue Yield To create a Pivot table here using the data from the "Route Pivot Data" worksheet. 1. Click on the "Data" option on the Menu and select the "Pivot Table and PivotChart Report..." option. 2. This starts the "PivotTable and PivotChart Wizard" and, leaving the default options, click on the "Next" button. 3. For the "Range", select all the data on the Route Pivot Data worksheet including the column headings. 4. Click on the "Next" button then decide where you want the PivotTable to be created ie new or existing worksheet 5. Click on the "Layout" button and drag the column labels on the right hand side into the appropriate areas of the table. 6. For example, drag "Continent", "Region", "Country" and "Turnaround" into the "ROW" part of the pivot table, then, drag the "Class" to the "COLUMN" section and finally the "Num Tkts" to the "DATA" section

41

42 Incentv Report The Incentive report is usually run for a specific Agency group, so before running the report, use the Group filter buttons to select a group of agents. When you click on the Incentv button, the following selection dialog will display: The Incentive Report title will default to the name of the group you have chosen already. Currency Generally you will only have one currency in any one BSP and this will be shown as the default. AIRLine No You may enter the airline number to report data for just one airline, or leave this blank to report total sales data across all airline plates. Domestic/International You can select data using either the simple D/I code used on each ticket (see below) or you can select using the extended Stat code loaded using the PrStC table in Maintenance. (e.g. IEU = Europe). If required, you can specify multiple codes separated by +. (e.g. IEU+IME ) Remember, the Extended Stat code is based on Turnaround point whereas the Route Code is based on the Furthest Port from Base You can select your data by either reporting period or by month of issue. Billing Period Range/ Month of issue The maximum values will be displayed to start with. These have been established from the data currently stored in you stats table. This helps you to check whether the last period has been updated or not. To select a specific range just use the mouse to roll the year, month and reporting period number up or down. Sort by The sequence can be selected as: Total Sales Agents with the highest total come first Agent Name Agents will be in alphabetical order IATA number Agents will be in IATA number order

43 Sub total by Group If you want to divide up the report by group then check this box. You will be able to select what group you wish to use and each group will be given a group total for each stats column. Once this box is checked the selection of groups below becomes active. Group Once you have decided to sub total by group then choose which group to use. The group chosen will display in the heading of each page. Each group will be printed in alphabetical sequence with the group name, group totals on each column and a space before the next group. Within each group the agents will be listed in the sequence specified above in Sort by The columns of the report are as follows: Net Fare Tickets (netf) Mpd/mco (netf) ADMs (netf) ACMs (netf) Refunds (netf) Code-shares Business ptr Alliance ptr Other carr Incentive Total Levies Total Total Net Fare on all documents. This includes the sum of the Net Fares from columns Tickets (netf) Refunds (netf) Total Net Fare on tickets. Total Net Fare on MCOs and MPDs Total Net Fare on ADMs Total Net Fare on ACMs Total Net Fare on Refunds Total Net Fare prorated on Code-share flights Total Net Fare prorated on Business partner flights Total Net Fare prorated on Alliance partner flights Total Net Fare prorated on Other carrier flights Total Net Fare (column 1) less Code-shares, Business ptr, Alliance ptr and Other Carr. This is perhaps the figure that airlines use to establish their incentive payments and/or targets. Total amount of Fuel surcharge on all documents. The total of Incentive plus Total Levies. This report can be run from Airline Inquiry, in which case you would probably select a particular alliance group such as STAR or ONEWORLD before running the report. It then perhaps provides

44 Airline Availed Report The Airline Availed Report summarises forecast flown revenue for up to 4 selected airlines. It produces availed Net Fare and Gross Fare analysed by the month in which each sector is flown. Many sheets provide breakdowns by Agency Group, Agency IATA number, Airline, Route and Region. Specific sheets include data for each of the selected airlines only, while other sheets summarise total data. Sheet 1 Availed vs Issued Net The Net Fare issued in each month analysed by availed month Sheet 2 Availed vs Issued Gross The Gross Fare issued in each month analysed by availed month

45 Sheet 3 (1 st selected airline sheet 1) Airline Group Net Net Fare for the first selected airline split by Prorated Stats Code and then analysed by Agency Group and availed month. Sheet 4 (1 st selected airline sheet 2) Airline Group Gross Gross Fare for the first selected airline split by Prorated Stats Code and then analysed by Agency Group and availed month.

46 Sheet 5 (1 st selected airline sheet 3) Airline IATA No Net Net Fare for the first selected airline split by Prorated Stats Code and then analysed by Agency IATA No and availed month. Sheet 6 (1 st selected airline sheet 4) Airline IATA No Gross Gross Fare for the first selected airline split by Prorated Stats Code and then analysed by Agency IATA No and availed month. Sheets 3-6 are repeated for each airline specified.

47 Sheet 7 All Carriers by Route Net Net Fare split by Prorated Stats Code then analysed by Airline Carrier code and availed month Sheet 8 All Carriers by Route Gross Gross Fare split by Prorated Stats Code then analysed by Airline Carrier code and availed month

48 Sheet 9 All Carriers by Group Net Net Fare split by Agency Group Code then analysed by Carrier code and availed month Sheet 10 All Carriers by Group Gross Gross Fare split by Agency Group then analysed by Carrier code and availed month

49 Sheet 11 All Carriers by Region Net Net Fare split by Region then analysed by Carrier code and availed month Sheet 12 All Carriers by Region Gross Gross Fare split by Region then analysed by Carrier code and availed month

50 Sheet 12 All Routes by Group Net Net Fare split by Group then analysed by Prorated Stats code and availed month Sheet 13 All Routes by Group Gross Gross Fare split by Group then analysed by Prorated Stats code and availed month

51 Sheet 14 All Routes by Region Net Net Fare split by Region then analysed by Prorated Stats code and availed month Sheet 15 All Routes by Region Gross Gross Fare split by Region then analysed by Prorated Stats code and availed month

52 Ticket Inquiry After having made your search, reports and worksheets can be produced using the Print button. Before you start the report, consider the Sort sequence and any filters you want to apply. The data reports available are: Ticket Summary One line per ticket or summarised totals depending upon sort sequence Ticket Sector One line per sector on each ticket with the option to analyze the prorated Net Fare by month or date of travel. TICKET SUMMARY REPORT The report can be printed/previewed or exported to Excel (in which case much more detail is provided.) Report Title It is a good idea to enter a title that describes the Search criteria and filters applied so that the data reported can be fully understood. The Sort Sequence used prior to clicking the Print button significantly affects the format of the report when choosing New page for each or..totals only Report Title It is a good idea to enter a title that describes the Search criteria and filters applied so that the data reported can be fully understood.

53 Sort by Agnt Agent IATA number Document type Document number. The Ticket Summary report will give you options: - New Page for each Agent - Print Agent totals only Preview: Export to Excel:

54 If the option New Page for each Agent is chosen and you export to Excel, totals will be provided for each agent: If this option is combined with Print or Preview, totals will be provided and each agent will appear on a separate page. If the option Agent totals only is chosen, the reports and Excel worksheet will show one summary total line for each agent.

55 The advantage of using Ticket Inquiry over the Statistics reports lies in the fact that with Ticket Inquiry you can a. Select the tickets and other documents with very specific criteria. (Example: All tickets issued between certain dates on a particular airline with one of a range of TOUR codes etc) b. Report individual ticket numbers and see detail including Passenger name etc. This is often useful when providing detailed supporting evidence with Statistical Summary reports. c. Prorate Net Fare by actual date, rather than month. d. Exclude code-shares when prorating Net Fare. When compared to Pivot table reports, Ticket Inquiry provides the following benefits: a. Data selection can be made on the basis of data fields from Tax, Form of Payment and Fare Calc (e.g. selecting only tickets that include a certain tax code, or just child tickets travelling alone) b. Data selection can be made on many more criteria enabling you to create much smaller worksheets c. The itinerary detail is included in the Excel worksheet created from Ticket Inquiry. d. Pivot table report provides for more Fields, Issue Date Range Comparison etc and especially provides Ticket information at the sector level (orig country etc)

56 TICKET SECTOR REPORT Like the Ticket Summary report, much more detail is available when exporting to Excel. Report Title It is a good idea to enter a title that describes the Search criteria and filters applied so that the data reported can be fully understood. The sort sequence used prior to clicking the Print button does not materially affect the report, apart from the sequence of tickets. You can restrict which sectors are reported by - Entering a specific carrier code - specifying a start and end travel date. Print Monthly Availed Net Columns If checked, and export to Excel then the Net fare on each sector will also appear in another column by Flown Month or Flown date. If we Search on just one ticket, then export the Ticket Sector Report to Excel, using Day of Travel (not Month) for Availed Columns, we can compare the ticket detail above, to the worksheet below. Note that the STATS code on the ticket is ITT, taking the highest priority of TRANS TASMAN from the three sectors. Availed Net for Own Carrier only If this is checked, only those sectors flown by the plated carrier will have their Net Fare shown in the monthly/daily columns. You will see, using the example ticket above, the ticket is issued on QANTAS (plated carrier) but the second sector is flown by NZ. Only the QF flights will show their Net Fare in the column for May 2006.

57 Availed Columns are Day of Travel (not Month) You can analyse by day instead of month. Notice that only those days where there are flights in the tickets selected get established as columns. Exclude Availed for Code-shares You can exclude all code-share sectors from Net Fare proration. In the example below QF 3345 has bee established as a code-share on TN metal, prior to HOT load and the Net Fare on that sector is not included in the column for 9 July ( ) and the row shows white. Only those sectors that meet criteria (in this case Own carrier, excluding codeshares) are shown in blue.

58 Show Availed Both Ways This is used in conjunction with Origins and Destinations. You can elect to prorate the Net Fare on only those sectors that fly between certain origins and destinations. In the example to the right, we are interested in MEL-SIN and SYD-SIN in both directions. You will see below, that only these sectors are shown in blue and have their Net Fare prorated by flown date. You can also specify a list of classes so that only sectors with one of these classes will be analyzed by month. Availed Columns are First Flight Date Instead of using the actual flight date on each sector to determine the month in which the sector is availed use the first departure date (Flight date on the first sector of the ticket) This can also be set so that it is the first International flight. Availed Columns are Last Flight Date Instead of using the actual flight date on each sector to determine the month in which the sector is availed use the final departure date (Flight date on the last sector of the ticket) Show Availed for Stats Code You can enter a stats code (e.g. TRANS TASMAN) and only those sectors with this stats code will have their Net Fare prorated by flown date/month. This can be particularly useful when qualifying the availed Flown report by stats code. Extra Information If checked, the worksheet will also include: - PNR - Passenger Name - Agent Name - Agent s Groups - Gross Fare proration - Commission rate