List of Study Kit Contents Foundation in Travel & Tourism Course Edition 5.13 (400553/TTTG-01-EN printed)

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1 List of Study Kit Contents Foundation in Travel & Tourism Course Edition 5.13 (400553/TTTG-01-EN printed) Book Pack Textbook 1 Course Guide Module 1 The Travel and Tourism Industry and the Travel Professional Module 2 Geography in Travel Planning Module 3 Travel Formalities Module 4 Air Transport Essentials Module 5 Introduction to Rail Products Module 6 Land Transport Car & Camper Module 7 Hotels Module 8 Introduction to Water Transport: Ferries & Cruises Module 9 Tour Packages Module 10 Serving the Travel Customer Module 11 Air Fares and Ticketing Textbook 2 Attachment A Geography Workbook Attachment B Travel Information Manual Extract Attachment C Official Airline Guide Extract Attachment D Thomas Cook Rail Timetable Extract IATA Fare Card CD-ROM Module 12 Technology in Travel + Module 13 Electronic Booking Tools CD-ROM Passenger Air Tariff Extract edition 5 revised Europe and World Map Should any of the training materials mentioned on this list be missing from the training kit that you have received, please do not hesitate to contact IATA directly at: iatalearning@iata.org All claims regarding course material must be communicated to IATA ITDI within 30 days of receipt. 1

2 Dear IATA student, TRAINING AND DEVELOPMENT INSTITUTE The following table features corrections to that could not be made in time for this textbook printing. Corrections are highlighted in grey. Kindly note these corrections in your IATA course textbook. Module/ Section 11_2.1.2 Traffic Conferenc e Area 2 11_2.2 IATA Global Indicators 11_13.3 Decoding Fare Basis Codes for Fares 11_13.4 IATA Standard Condition 100 (SC100) 11_13.5 Interpreti ng Fare Rule Paragraph s Page Correction 889 European Economic and Monetary Union (EMU) Add Latvia to the list of countries. 894 TS Between Russia (in Europe) AND Area Table 13.1 Fare basis code format Only for routings on non-stop services between Europe and JAPKOR via another country in Europe 1120 Each fare rule references whether provisions of SC100 apply. Rule Y014 is based on the provisions of SC100. In rule Y014, paragraphs 1, 2, 4, 5, and paragraphs 12 to 29 are missing. When pricing a journey, it is important to first consult the published fare rule for the fare selected. If one of the 33 standard rule paragraphs is missing from the fare rule, the missing paragraph defaults to the same paragraph number in Part 2 (column 2) of the Standard Condition rules The application paragraph 0) in SC100 and any published special fare rule identifies the journey types permitted as well as any geographical or airline limitations When special fares apply midweek and weekend levels, travel on a weekend day is more expensive. When travel does not involve a transatlantic or transpacific crossing, the day of departure on the first international flight determines the day-of-week fare level for the entire pricing unit. When the routing crosses the Atlantic or Pacific oceans, the day of departure for the trans-oceanic flight determines the day-of-week fare level per direction Table 13.2 Comparison of rule X1312 paragraphs to the reservation 1137 We have established that the fare for the journey AMS-NYC-AMS (examples 9 and 10) is a super-pex fare, with weekend / weekday variations in low 2

3 season. Examine now the rule X1312 given below where paragraph 5 overrides the standard rule in SC Figure Rule X1312 RESERVATIONS AND TICKETING paragraph According to paragraph 5 of rule X1312, this Super PEX Fare does not require advance flight reservations. However, it requires purchase (and ticketing) within three days (72 hours) of booking flights. Looking at the fares from Johannesburg to Amsterdam, we find a published PEX fare with rule Y050. The minimum stay condition for this rule is 7 days. For further clarification read the minimum stay rule in SC100, part B. The first sentence reads: 1139 The next part of the rule reads to the earliest day return travel may commence from the last stopover point (including for this purpose the point of turnaround) outside the country of unit origin Since Zurich is a connecting point and Amsterdam is the turnaround point, the passenger cannot begin travel on the last continuous sectors (Amsterdam-Zurich-Johannesburg) before October 31 st. Example 10 Consider the itinerary given below. DEP ARR BOM FRA 05DEC 05DEC FRA SAO 05DEC 06DEC SAO FRA 19DEC 19DEC FRA BOM 23DEC 24DEC Examine the YLPX1M fare from Mumbai to Sao Paulo with rule X0872. BOM 05DEC X/FRA 06DEC SAO TURNAROUND POINT 19DEC FRA 24DEC BOM BOM FRA DEP 05DEC ARR FRA SAO DEP 05DEC ARR SAO FRA DEP 19DEC ARR FRA BOM DEP 23DEC ARR The minimum stay is 10 days. For transatlantic and transpacific travel, refer to general rule clause 3

4 B, explaining that we calculate the number of days counting from the day after departure on the outbound transatlantic/transpacific sector to the earliest day return transatlantic/transpacific travel may commence from the last stopover point, including for this purpose the point of turnaround. Outbound transatlantic departure is on 5 th December, Frankfurt to Sao Paulo. Add 10 days to 05DEC and the resulting date is 15 th December. Therefore, inbound transatlantic travel from Sao Paulo to Frankfurt may not commence prior to 15 December, in spite of a stopover in Frankfurt The key clause of the exception from Ecuador to Mexico under Paragraph 6) A) 1) of PAT Rule X2643 is that the passenger cannot return from the point of turnaround earlier than Sunday. Refer to Figure for ETKT image illustrating where the minimum stay date is displayed. CPN A/L FLT CLS DATE BRDOFF TIME ST F/B NVB NVA BG STAT 1 CM 1029 Y 14OCT UIOPTY 0210 OK YXEE6M 14APR PC OPEN 2 CM 710 Y 16OCT PTYMEX 1447 OK YXEE6M 14APR PC OPEN 3 LR 222 Y 29OCT MEXSJO 0631 OK YXEE6M 16OCT 14APR PC OPEN 4 LR 432 Y 02NOV SJOUIO 0661 OK YXEE6M 16OCT 14APR PC OPEN Figure Displaying the minimum stay date in the electronic ticket coupons The first part of the exception refers to the placement of the minimum stay date in the Not Valid Before element of the e-ticket. As Mexico City (MEX) is the fare construction point outside the country of the pricing unit origin and the point where return travel begins, the minimum stay date is displayed in electronic coupons 3 and The second part of the clause is: to the last day return travel may commence from the last stopover point (including for this purpose the point of turnaround). 4

5 The turnaround point is Amsterdam. Therefore travel from Amsterdam to Johannesburg via Zurich must start on or before April 24 th. The passenger only has one stopover on the outbound and another stopover on the inbound. These are both within the limits of the stopover provisions of rule X0762 which allows a maximum of 2 stopovers in each direction.. Moreover, all the stopovers are free of charge because there is no fee _13.6 Using Fares in Journey Pricing There are free or charged stopovers. Stopover charges are stipulated in the fare rule paragraph number 8 for all fare types Since APEX and PEX fares are usually subject to penalties for cancellation, no show, refund, and rebooking, before and after departure, the entry NONREF appears in the electronic ticket Although such fares have a minimum and maximum stay restriction, sometimes seasonal and part of the week variations, often stopover restrictions, they usually do not have an advance purchase requirement The outbound transatlantic sector is Montreal Frankfurt which is on 02APR. As the minimum stay is seven days, the earliest return date is assessed as 02APR + 7 days = 09APR. Return transatlantic travel commences from Amsterdam before crossing the Atlantic. Therefore the entire Amsterdam-Frankfurt-Montreal sector may not be flown before 09APR. The passenger leaves Amsterdam on 17 th May and the condition is fulfilled Next, we verify if there is a different fare for weekend travel at this fare. outbound transatlantic sector is on Tuesday, which is midweek travel with symbol X. The inbound transatlantic sector is on Friday, which is weekend signified by the letter W Example 15 Itinerary KE 62 Y 25JUN 2 GRULAX HK KE 18 Y 09JUL 2 LAXINC HK KE 71 Y 09AUG 5 INCYVR HK AC552 Y 13AUG 2 YVRLAX HK KE 61 Y 14AUG 3 LAXGRU HK GRU = Guarulhos airport in Sao Paulo INC = Incheon airport in Seoul The point of turnaround is Seoul. 11_ Let s price the itinerary below at the lowest special fare. 5

6 RT/CT Fare Constructi on Example When performing the HIP check for special fares, we must compare the origin-breakpoint fare to the highest fare from: origin to each intermediate stopover point each intermediate stopover point to the fare construction point Note the following instructions and the flowchart in Figure when there is no identical fare type for fare comparison purposes: A. The applicable fare for the fare component cannot be less than the higher applicable special fare of the same fare type. B. If there is no match, the fare for the fare component shall not be less than a higher applicable fare in the same fare type group. C. If there is no special fare in the same fare type group to compare with, the fare for the component cannot be less than the lowest applicable special fare within the next higher fare type group. D. If there is no applicable special fare within any higher fare type group, then there is no HIP fare to apply. 11_STUDY CHECK Unit Which fare type do you consider for the HIP check? Choose the correct answer. 1. Suppose you apply the HIP check to a fare component priced with fare basis code YHPX1M. Potential HIP fares display the fare basis codes YEE2M, YAPX2M and Y. Which fare basis code must be used to compare with the YHPX1M fare to determine if a HIP fare applies? a. YEE2M b. YAPX2M c. Y 2. Suppose you apply the HIP Check to a fare component priced with fare basis code YEE45. Potential HIP fares display the fare basis codes YEE90, YHAP6M and Y. Which fare basis code must be used to compare with the YEE45 fare to determine if a HIP fare applies? a. YEE90 b. YHAP6M c. Y 3. Suppose you apply the HIP fare to a fare component priced with fare 6

7 basis code YKEE2M. Potential HIP fares display the fare basis codes YLWEE4M, YSX1M and Y2. Which fare basis code must be used to compare with the YKEE2M fare to determine if a HIP fare applies a. YLWEE4M b. YSX1M c. Y2 4. Suppose you apply the HIP check to a fare component priced with fare basis code YEE21. Potential HIP fares display the fare basis codes YEE21, YWEE12M and YEE45. Which fare basis code must be used to compare with the YEE21 fare to determine if a HIP fare applies? 11_13.8 Open Jaw for Fares 11_13.9 Open Jaw Fare Constructi on Formula 11_13.11 Assessing Rebooking Fees on Fares a. YEE21 b. YWEE12M c. YEE An open jaw journey has only 2 international fare components, with one or two surface breaks, which unless specified in the fare rule, may be between any two points or countries at the unit origin or turnaround or both. An open jaw journey uses half round trip fares IROE 1. Multiply the total NUC by the IATA rate of exchange (IROE) for the COC. 2. Drop trailing zeroes, if any When a ticket is issued on a special fare, such as an APEX (Advance Purchase Excursion) or PEX (Instant Purchase Excursion), a penalty for reservation changes often applies. If after paying for the ticket, the passenger wishes to have a flight rebooked, determine if there are any penalty fees to collect before making a reservation change. Such conditions and fees are explained in paragraph 16) PENALTIES of the fare rule and Standard Condition 100 (SC100). Paragraph 16 describes conditions and penalties applicable to: 1. voluntary reservation cancellations in sub-paragraph A1 and 2. voluntary reservation changes in sub-paragraph A2 for a rebooking or rerouting. Part 2 of paragraph 16 defines additional conditions to the standard rule. For example, it explains how to apply a rebooking penalty when a journey with two fare components is ticketed on different but combinable ½ roundtrip fares. Each component fare may have different conditions and penalty rules 7

8 for rebookings. In such situations the highest and most restrictive penalty of the two fares applies to a change in either fare component. 11_Study Check Unit What is the cost to the passenger to change the outbound and inbound travel dates to 10DEC and 20DEC if the change is made on February 12th? a) A rebooking fee of USD converted to ARS b) A rebooking fee of USD converted to ARS c) A rebooking fee of USD converted to ARS 11_Answe r key Study Check 6.4 d) A refund for the fare paid less the penalty fee of USD The correct answer to question 3 is False. The following outline corrections to Module 11 Workbook Activities 21 and 40. Corrections are highlighted in grey. Kindly note these corrections in your IATA course textbook. Module 11 - Activity 40 page 1289 Determine the lowest possible Y special fare that you can quote to the passenger given the following itinerary: Name of Passenger: Mr. Christopher SYAAB (45 years old) TPMs Carrier Journey: MVD 140 WH JJ X/ BUE 2908 WH AR BOG 638 WH AV CCS WH JJ X/ SAO 692 WH JJ ASU 795 WH JJ MVD Module 11 - Activity 20 Answer page 1326 HIP Check using Y2 fares. Fare Type: Y normal economy TPMs Carrier Journey: SCL 8

9 710 WH LA X/ BUE 1055 WH JJ SAO PA JJ TYO (Total TPMs = 5657) TRAINING AND DEVELOPMENT INSTITUTE Module 11 - Activity 40 Answer page MVD-CCS FARE SERIES YPX1MA Y_EE2M RULE NO. X1564 X1503 9