IRCTCC RAIL CONNECT ANDROID APP

Transcription

1 IRCTCC RAIL CONNECT ANDROID APP USER GUIDE NOTE: Document is subject to change. Detailed terms and conditions available on IRCTC website 1 P a g e

2 INDEX Sino Content 1 Launch Screen 2 Login 3 Generate PIN 4 User Registration 5 Ticket Booking 6 My Bookings History 7 Left Main Menu Details 8 PNR Enquiry 9 Master List 10 Failed Transactions 11 Cancelled Tickets History 12 User Profile page 13 Change Password Page 14 Contact Us Page 15 About Us Page 16 Terms & Conditions Page 17 Steps to Cancel Ticket 18 Steps to File TDR Page No P a g e

3 Launch Page Tap here for reserved train bookings. 3 P a g e

4 Login Page Type your Username and Password here to login. Tick this box if you want to make password visible. Tap this button to Login with your existing credentials. Tap this button to signup/register at IRCTC. 4 P a g e

5 Generate Pin Page (Already Registered Users After Login) Create any 4 Digit Pin of your choice and remember for all future logins into the app from specific mobile. Re-enter the Pin. Tap this button to Proceed. 5 P a g e

6 User Registration Page 1 User provides the following details for registration 1. Username 2. Password 3. Confirm Password 4. First Name 5. Middle Name 6. Last Name 7. Date of Birth 8. Select Gender 6 P a g e

7 User Registration Page 2 9. Nationality 10. Security Question 11. Occupation 12. Marital Status 7 P a g e

8 User Registration Page Address (Only Numbers & Alphabets up to 25 characters. No special characters.) 14. Street (Only Numbers & Alphabets up to 25 characters. No special characters.) 15. Area (Only Numbers & Alphabets up to 25 characters. No special characters.) 16. Country 17. State 18. City 19. Select Post office 20. Select this option if Residence address is same as office address. 8 P a g e

9 New Booking Page Tap here to open left menu displaying all the available options. New Booking Page after Successful Login 1) Select From station 2) Select To station 3) Select Date of Journey station Tap this toggle button to swap the From and To station. Select checkbox to include trains that runs on other day then selected date. Tap here to display calendar for selecting specific journey date. Tap this button to search trains. 9 P a g e

10 Select Station Page Select From i.e. Source station. Select To i.e. Destination station. After typing the initial letters of the station name suggestion for station list will be populated. Desired station can be selected by tapping on the list. 10 P a g e

11 Train List Page Tap here to change date of journey. Tap here to select Quota. Scroll left or right to see all available quota options. Tap here to select the train. Tap here to open route and fare menu options. Tap on class to view seat availability. Tap on Book Now to navigate to Add Passenger page to continue booking ticket. 11 P a g e

12 Train List Page (Overflow menu) Tap on Route Map to view the itinerary of the train. Tap on Fare Breakup to see the selected class s fare details. 12 P a g e

13 Route Map Page Route details of the train selected by the user on Train List page. 13 P a g e

14 Fare Breakup Page General fare breakup details in the selected class of the train. 14 P a g e

15 Add Passenger Page Tap here to add the passenger from the master list of the passenger. Tap to add passengers of 5 years and above age. Tap to add child passengers below 5 years age. Tap to view/open the journey preferences page. Boarding point change option, reservation choice, coach preference, etc can be added through this option. Enter mobile number in which the booking SMS, cancellation SMS and final seating confirmation (if applicable) related SMS would be sent. Tap this button to proceed for booking. 15 P a g e

16 Select Passenger Page Select the frequent travelling passengers from the master passenger list. You can add frequent travelling passenger details in master list on mobile app as well as on website. 16 P a g e

17 Preferences Page Select/change the preferred boarding point. (Note: Boarding point can be change only once) Select this option to avail auto up-gradation facility Select this option to continue the booking only if confirm seats\berths are allocated by the system Select from these options if you want to put conditions for booking. Enter Your Preferred coach number if the booking has to be done in a particular coach only. Tap to proceed. 17 P a g e

18 Passenger Details Page Tap <, to go back and navigate to Add passenger page. Enter passenger Name in the field provided. Enter passenger Age in the field Select Gender (Male or Female) Tap to select the Country from the list. Foreign nationals need to enter passport number. Tap to select the berth preference from the list. Tap to select the food choice. Tap on Done to navigate to add passenger page to add/modify more passengers. Note: If Female passenger age is 58 or above and male is 60 or above, user needs to check senior citizen options to avail senior citizen discount 18 P a g e

19 Add Passenger Page (After adding passengers) Passenger Details are listed whichever applicable as: Name Age Gender Senior Citizen Berth Preference Food Preference To edit the passenger details tap on Passenger name. Tap to delete the passenger from passenger list. Enter passenger mobile number on which booking SMS will be sent. Tap to continue booking ticket with addedd passengers. 19 P a g e

20 Payment Details Page Train details, source/destination & boarding station, class, departure/arrival time, availability and quota are displayed. Passenger count & fare details are displayed here. Total Ticket fare including IRCTC service charge are displayed. Enter the captcha as shown to continue booking. Tap on Proceed to Payment to navigate to Make Payment page. 20 P a g e

21 Make Payment Page Tap on the particular payment Method for doing Payment. Tap to proceed with payment. 21 P a g e

22 Make Payment Page (e-wallets) 22 P a g e

23 Make Payment Page (Other Payment Options-Paytm) 23 P a g e

24 Make Payment Page (Other Payment Options-Mobikwik) 24 P a g e

25 Make Payment Page (Pay On Delivery) Tap here to choose Pay on Delivery payment option. 25 P a g e

26 Payment Page (Credit/Debit Card) Enter the card number. Enter Card expiry date and Year number. Enter CVV number. Tap on Proceed to Pay to get redirected to bank to authorize the payment. Tap on Net Banking to choose net banking to make Payment. Tap on Paytm Wallet to choose wallet to make Payment. 26 P a g e

27 Payment Page (Net Banking) Choose Net Banking and select your bank name from the icons or other list. Tap this other button to see list of other available net banking options if your bank name is not displayed above. Tap on Proceed to Pay to redirect to bank s net banking page. 27 P a g e

28 Booking Details Page You can see your PNR number in this page. Scroll Up/Down to see the full passenger/ticket details. You can book another ticket on tap of this button. Tap on My Bookings to see ticket booking history. Tap on Save Ticket to save your ticket in mobile device. 28 P a g e

29 My Bookings Page List of PNRs booked by user is displayed. Select filter to sort the trips list depending on Departure date and Booking date. PNR, Train details, Station code, Arrival and Departure time with booking date displayed. Date of Journey for each trip is displayed. Tap on specific PNR No to see more details and options. 29 P a g e

30 My Bookings Page (Details after tapping PNR Number) Below mentioned fields are displayed in selected PNR expanded section: 1. Policy opted 2. Travel Insurance by 3. Issue Date for travel insurance 4. Link to fill nominee details 5. Quota 6. Class 7. Ticket charges 8. Charting Status (Available after tapping Current Status button.) Following passenger wise details are also displayed: 1. Passenger Name Age Gender 2. Booking status and ticket status. 3. Current Status (Available after tapping Current Status button.) 4. Policy No. 30 P a g e

31 My Bookings Page (Overflow Menu) Tap here to see the overflow menu options to view/save ticket, current status, cancel ticket, opt Vikalp (alternate) train and change Boarding point for selected PNR number. Tap here to view/save ticket. Tap here to view current Status of any Railway ticket. Tap here to cancel Ticket. Tap here to choose Opt Vikalp Train option. Tap here to change Boarding Point. 31 P a g e

32 My Bookings Page (Overflow Menu) Tap here to see the overflow menu options to view/save ticket, current status, cancel ticket, opt Vikalp (alternate) train and change Boarding point for selected PNR number. Tap here to view/save ticket. Tap here to view current Status of any Railway ticket. Tap here to cancel Ticket. Tap here to Edit Opt Vikalp Train option once after booking Tap here to change Boarding Point. 32 P a g e

33 Save ERS Page Tap here to save the ticket details in mobile device. 33 P a g e

34 Left Menu Page Tap Sidebar Left Main Menu to view the following options. 1. New Booking 2. My Transactions - My Bookings - Failed Transactions - Cancelled Tickets - TDR History - Old App Bookings 3. Cancel Ticket 4. PNR Enquiry 5. File TDR. 6. My Account - Profile - Manage Master List - Change Password 7. More - About Us - Contact Us - Rate Us - Terms and Conditions - About IRCTC e-wallet 34 P a g e

35 PNR Enquiry Enter the PNR number to see the current status of the any railway PNR. Tap here to fetch details. 35 P a g e

36 Master List Tap here to add new passenger in master list. Tap here to delete the passenger name from the master list. Tap here to edit existing passenger. 36 P a g e

37 Failed Transactions All your failed transactions are listed here. Tap on transaction id to view transaction failure details. 37 P a g e

38 Cancelled Tickets All your Cancelled transactions are listed here. Tap on Cancellation id to view cancel ticket details. 38 P a g e

39 Profile Page 39 P a g e

40 Change Password Page Enter current password. Enter New Password. Confirm New Password to Confirm. Tap Change Password to change the password. 40 P a g e

41 Contact Us Page 41 P a g e

42 About Us Page Here app version number is displayed. 42 P a g e

43 Terms & Conditions Page 43 P a g e

44 Steps to Cancel Ticket: 1. Left Menu Page Tap on Cancel Ticket option to cancel ticket before the final chart preparation. Note: Please refer latest railway refund rules. 44 P a g e

45 Steps to Cancel Ticket: 2. Cancel Ticket Page Tap on Cancel Ticket Option to proceed for cancellation of the ticket/passengers. 45 P a g e

46 Steps to Cancel Ticket: 3. Confirm Cancel Page Please check the details before proceeding further for cancellation from here. Select all or specific passengers to cancel full ticket or specific passengers respectively. Tap on this button to cancel. 46 P a g e

47 Steps to File TDR: 1. Left Menu Page Tap on File TDR Option to File TDR for the ticket after the final chart preparation. Note: Please refer latest railway refund rules. 47 P a g e

48 Steps to File TDR: 2. File TDR Page Tap on the ticket to File TDR. 48 P a g e

49 Steps to File TDR: 3. Passenger Detail Page Check this box to select the passenger to File TDR. Tap on this button to continue filing TDR. 49 P a g e

50 Steps to File TDR: 4. TDR Reason Page Tap on this button to choose the reason for filing TDR. 50 P a g e

51 Steps to File TDR: 5. TDR Reason Page (Select TDR Reason) Tap to choose from the reasons for filing TDR. 51 P a g e

52 Steps to File TDR: 6. TDR Reason Page Tap on this button to file TDR with the selected reason. 52 P a g e

53 Steps to File TDR: 7. TDR Reason Page (Confirmation Popup) It is a confirmation message: Tap Yes if you want to file TDR and No if you don t want to file TDR. 53 P a g e

54 Steps to File TDR: 8. TDR Reason Page (TDR Filed) 54 P a g e