Public. VR online user guide to travel agencies Autumn 2017

Transcription

1 VR online user guide to travel agencies Autumn

2 Table of contents Important contact information to travel agencies Domestic long distance ticket products in travel agency online shop: Saver ticket, Basic ticket and Corporate ticket Additional services to Saver and Basic tickets Domestic long distance ticket products in travel agency online shop: season and multi-tickets Group ticket products for Finland domestic trains CarTarins and sleeping cars Traveller types and discounts How to buy a ticket at travel agency online shop Finland-Russia connections How to find bookings how to cancel the reservations User administration 2

3 Important contact information to travel agencies Travel Agency sales support Group offer requests and train tickets for groups or Tel Monday Friday 8-17 Agreement support Usernames, passwords, etc. or Tel Monday Friday 8 17 Accounting, Invoicing agent.service@vr.fi or Tel Monday Friday 8-17 IT-support Technical support for online sales and bookings Tel Monday Sunday

4 Info pages to travel agencies: 4

5 Domestic long distance ticket products in travel agency online shop: Saver ticket, Basic ticket and Corporate ticket 5

6 Ticket products in Eco class: Saver ticket and Basic ticket Saver ticket, Eco class The most economical type of ticket in Eco class Limited availability On sale during the booking period Change fee EUR 5 as well as the difference charged for the higher-priced ticket Changes permitted only before train departure Cancellation possible only if cancellation insurance has been purchased for the ticket Basic ticket, Eco class On sale when Saver tickets are sold out The price of a Basic ticket will be set in accordance with demand On sale during booking period Change fee EUR 5 as well as the difference charged for the higher-priced ticket Changes permitted only before train departure Cancellation possible only if cancellation insurance has been purchased for the ticket 6

7 Ticket product in Extra class: Corporate ticket Corporate ticket, Extra class Tailored to match the needs of business travelers A seat ticket in Extra class The ticket can be changed at no charge 24h after train departure The ticket will include the right to cancel. The ticket can be cancelled against a fee of EUR 10 before train departure 7

8 Additional services: to Saver and Basic tickets 8

9 Seat in Extra class or a seat in the upper deck compartment of the DuettoPlus restaurant car as an additional service A seat in Extra class The price depends on the length of the journey (5-17 ) A seat in the upper deck compartment of the restaurant car (DuettoPlus and conference compartment) The price depens on the length of the journey (3-11 ) Seat reservations will be free-of-charge with multi-tickets If desired, it will be possible to buy extra travel comfort with new additional services provided on top of the Saver and Basic ticket Purchased in connection with purchase of / change to train ticket Prices of additional services are the same for all passengers (no discounts) 9

10 Cancellation insurance as an additional service Cancellation insurance Price EUR 10 For Saver and Basic tickets Purchased in connection with purchase of / change to train ticket Cancellation before train departure In the future, cancellation of a Saver or Basic ticket will require that cancellation insurance has been purchased. If not, it will be impossible to cancel the ticket Prices of additional services are the same for all passengers (no discounts) 10

11 Additional services in travel agency online shop A seat to Extra class or DuettoPlus as additional service Cancellation insurance as additional service cancellation of a Saver or Basic ticket will require that cancellation insurance has been purchased 11

12 Cancellation insurance shown on the ticket 12

13 Domestic long distance ticket products in travel agency online shop: Season and multi-tickets 13

14 Season ticket Can be bought to a season between 14 and 365 days Price is calculated by the lenght of the season/ validity of the ticket Can be bought to Eco or Extra class Ticket is personal Cancellation of the ticket not allowed Valid for all train types Child (4-16 years) discount on season ticket No other discounts 14

15 Multi ticket Can be bought to 10 or 30 journeys Can be bought to Eco or Extra class Maximum validity of the ticket is 6 months Valid for all train types A multi-ticket must be changed to a single journey ticket prior to the scheduled departure of the train Seat reservations on VR travel agency online shop, or by phone (daily between 5am 10pm) Discounts on multi tickets: For students For pensioners Children (between 4-16 years) 15

16 Group ticket products for Finland domestic trains 16

17 Group ticket products in Domestic Finland A group ticket for 6-40 people You can get your group reservation confirmed 130 to 0 days before departure (the booking window will be prolonged step by step starting from 16 th October 2017) A group ticket can be booked into Eco or Extra Class A group ticket might be booked also into DuettoPlus restaurant car upper floor for extra charge Discount -5% reduced from price of Basic ticket All tickets must be collected at the same time Those travelling with a group ticket must travel on the same train and travel class The ticket is valid only on the train indicated on the ticket. If the passenger travels on another train with the ticket, a new ticket is sold and the customer may change or cancel the original ticket 17

18 Group ticket products in Domestic Finland Group bookings for night trains/sleeping berths Sleeping berths for groups will be booked at the travel agency online shop with the code GROUP 2017 Please note the special conditions for the high season from 18th December 2017 to 7 th January

19 Group booking conditions in Finland domestic: offline and online Group booking conditions Offline option 1 Offline option 2 Online Payment 21 days before departure. In case booking is done later than this, payment immedeately. 14 days before departure. In case booking is done later than this, payment immedeately. 14 days before departure. In case booking is done later than this, payment immedeately. Changes No changes after payment Changes must be done latest 10 days before departure, changing fee 10% of the ticket price. Changes must be done latest 10 days before departure, changing fee 10% of the ticket price. Cancellation No cancellation after payment Cancellations can be done 14-0 days before departure, cancellation fee 30% of the group ticket price. Cancellations can be done 14-0 days before departure, cancellation fee 30% of the group ticket price. 19

20 CarTrains and sleeping cars 20

21 CarTrain package Must be paid within 24 h of booking at the latest If the booking is made less than 24 h before the train's departure it must be paid by time of the booking Changes must be made 7 days before the train departure at the latest Change fee is 10% of ticket price, e.g. reducing the number of compartments Cancellations must be made 7 days before the train departure at the latest, cancellation fee is 10% of the ticket price A paper printout is always needed for CarTrain packages 21

22 CarTrain package The ticket type selected is adult and there may be a maximum of 6 passengers The passengers and their car must have the same departure and destination stations The seat type must be the same for all passengers (berth or seat, not a mix of both) The height and length or car spaces cannot be changed (if changes are made the order is cancelled and a new one is made) 22

23 Services in double-deck sleeping cars Upper deck compartments have ensuite toilet/shower All compartments are two berth compartments that can be reserved for one or two persons Some lower deck compartments can be connected by opening an interior door A children's safety net is standard equipment in all cars There is a shower for intermediate and lower deck passengers at the end of the car Services for persons with reduced mobility are located on the lower deck 23

24 How to book a CarTrain package Select Pasila All when departing from Helsinki 24

25 Choose train 25

26 Select services Select the services you prefer 26

27 Select seats-button opens up the coach map Select a seat, a sleeping compartment or a sleeping berth 27

28 Fill in vehicle and driever s details 28

29 Check the reservation 29

30 Select delivery and payment method 30

31 Traveler types and discounts 31

32 Traveller types and discounts Child discount -40% is available for children between 4 and 16 years, who are travelling alone or with their parents A child under the age of 4 may travel free-of-charge without his/her own seat in the company of another passenger It is possible to buy own seat to a child under 4 years at -40% discount For students and civilian serviceman -30% discount is available For pensioners -20% discount is available Discounts are granted on the price of Basic and Serial tickets as well as for berths, sleeping cabins and CarTrain packages Discounts are not granted on Saver tickets, season tickets (excluding Children), special offer prices and additional service 32

33 How to buy a ticket at travel agency online shop 33

34 VR travel agency online shop All contractred partners for VR will receive customer number and user ID for the travel agency online shop Bookable tickets at travel agency online shop: Finland domestic long distance train tickets Indivudual tickets Group tickets CarTarin paggeges Train tickets between Finland - Russia Ticket delivery methods from travel agency online shop: paper ticket, eticket sent as attachment Payment methods according to the contract: Credit card Invoicing 34

35 Signing in through agency pages: and go for travel agency online shop Click here to go for travel agency online shop 35

36 Sign in for travel agency online shop and start a booking by filling in the Search-page with the required information Log in here with your personal user name and password 36

37 Ticket products in travel agency online shop 37

38 Additional services for Saver and Basic tickets 38

39 Select seats Green = Available seat / Yellow = Chosen seat / Red = Reserved seat / White = Unavailable for booking 39

40 Payment and delivery Payment and delivery Fill in your address Fill in identifier Remember to accept Terms and conditions Press INVOICE or PAY LATER Method of payment is indicated in the contract 40

41 Finland Russia connections 41

42 Allegro train between Helsinki and St.Petersburg From Helsinki to St.Petersburg in less than 3,5 hours 4 daily departures Travel directly from City Center to City Center 344 non smokings seats Wlan available in all cars Comprehensive services in 1st and 2 nd travel classes Bistro Allegro restaurant car Border formalities are carried out in the train while it s running Money exchange 42

43 Tolstoi train between Helsinki and Moscow Lev Tolstoi is owned by Russian Railways RZD Russian staff onboard; passangers are to be served in English and Russian In restaurant car collection of Russian dishes (only cash) 1st class cabins up to 2 persons 2nd class cabins up to 4 persons Business class in wagon numbers 15 ja 16 Shower in every car New cars in Tolstoi: wider beds and air- conditioning in every cabin Tolstoi is non smoking train 43

44 Terms and conditions for groups between Finland and Russia Discount 20% (does not apply to First Class meals) Children aged between 6 and 16 years -30%, other discounts not applicable Bookings may be done 60 days before departure date at the earliest Group tickets must be paid within 21 days of making the reservation and 14 days before the train's departure at the latest Changes and cancellations must be made latest 11 days before the train's departure Unpaid reservations are cancelled automatically 44

45 How to book a ticket to Russia (e.g. St.Petersburg) Choose to: St.Petersburg Finljandski station Select a group ticket or a single ticket Mark if the passengers are adults or children 45

46 Check the price and conditions of the ticket when booking a group ticket to Russia 46

47 Make the seat assaingments Select seats Choose a regular seat or sear according to your wishes For the bookings from Finland to Russia you can open the coach map by clicking the Select seats -button For the bookings from Russia to Finland coach map is not available 47

48 The coach map for seat assingments Choose seats for a group in the same car Green=available Yellow=chosen Red=reserved White=unavailable for booking Save selected seats 48

49 Allegro ticket as PDF attachment Ryhmän nimi 49

50 Passport information Fill in the passport information Fill in passport information for both directions in case return trip is booked For group bookings you can add passport details later 50

51 Select delivery method for your ticket Fill in the address, identifier, accept the Terms and conditions For the group bookigns you can choose PAY LATER 51

52 Good to know in Finland-Russia bookings In pdf order confirmation there is the last possible date of payment. Make sure to pay in time or reservation will be automatically cancelled It is possible to add passport details later for the group bookings. Search your booking by the order number When correct booking is found, select Edit passport information After you have filled in the passport-information you can pay the reservation 52

53 How to find, modify and cancel the ticket 53

54 Search ticket orders Bookings can be opened by choosing the correct order number The latest orders can be found under Show recent orders 54

55 Modification of the ticket When you need to modify the booking, choose Edit Cancelling the booking choose Cancel here 55

56 Cancellation of the ticket Select the tickets you need to cancel 56

57 Cancellation of the ticket Chose the reason for cancellation: Cancellation insurance 57

58 Cancellation of the ticket Refunded amount will be shown, select Continue 58

59 Cancellation of the ticket 59 Only the amount of cancellation insurance will be charged, rest of the amount will be refunded to the client select Refund

60 Cancellation of the ticket Ticket is cancelled and refunded 60

61 User administration 61

62 User administration Sales agents have one designated super user The super user can Create new super user(s) Edit existing users Define a user's user group Delete users Activate and deactivate users Change user passwords Sales agents manage all users and user names, it is not VR s responsibility Deletion of users is important e.g. when employment relationship ends Users may be deactivated e.g. for the duration of a maternity leave 62

63 As a super user you can maintain all the other users in your agency As an super user you can see the User admistration. If you have forgotten your password or it is not working, please contact yrityssopimus@vr.fi 63

64 Thank you Please read more at 64