- Penalty/restriction (restriction qualifiers ensure that the fares returned exclude certain types of fares that have restrictions):

Transcription

1 Fare Display Search qualifiers: - Fare type - H/FTAD ASK What are normal fares and special fares? FDLONMEL@NORMS/QF - Penalty/restriction (restriction qualifiers ensure that the fares returned exclude certain types of fares that have restrictions): FDLONMEL:AP/QF :NM - Exclude fares with minimum stay :NX - Exclude fares with a maximum stay (other than 1 year) :MM - Exclude fares with a minimum or maximum stay :NR - Exclude fares which contain any of the above restrictions :AP - Exclude fares with advance purchase restrictions - Alternate currency (:GBP vs. ::GBP) >SEM/34KV/AG PROCEED/21JUL-GALILEO PACIFIC HELPDESK SYD - GALILEO >FDPARIST10APR*ITX/AF NO FARES FOUND FOR INPUT REQUEST >FD10APRPARIST*ITX/AF::USD - Validated fare display (ASK 14831) >FDLONMIA20MAR-RT-N/BA >FDLONMIA.V20MAR22MAR-RT-N/BA NO FARES FOUND FOR INPUT REQUEST The following rule categories are validated in this display, in addition to the categories validated by the Basic Fare Display: 1. Day/Time - Day of week restrictions only. The time of day is not validated. 2. Seasonality 3. Advance Reservations/Ticketing 4. Minimum stay & Maximum stay 5. Blackout 6. Travel restrictions 7. Sales restrictions Page 1 of 17

2 Booking class exception GC*605/ Please explain the reason why the system is returning NO VALID FARE FOR INPUT CRITERIA when doing and FQ SN17S2/65 HDQTT E AG DEC 1. RO 608 K 20APR TSROTP AK WE 2. RO 9349 K 20APR OTPVIE AK WE OPERATED BY AUSTRIAN AIRLINES 3. RO 342 K 25APR VIEOTP AK MO 4. RO 605 K 25APR OTPTSR AK MO FDTSRVIE.V20APR25APR-K/RO FQ@KSX12MAT THE FOLLOWING RULES FOR FARE BASIS KSX12MAT -BOOKING CLASS FAILURE THE FOLLOWING RULES FOR FARE BASIS KSX12MAT -BOOKING CLASS FAILURE FARE BASIS CODE MODIFIED FARE FDC*1 VIA RO T REQUIRED ALL ECONOMY CABIN WITHIN ROMANIA Availability from fares (H/AVFD) North American Fare Display - Direct Rules Display (H/DRD) FN22SEPNYCYTO@QEESP339/LA FN20AUGLONNYC@NHXUKJB/BA INVALID INPUT Only with FD for international FD - Reverse Rule Display (H/RRD) Add-On Fare Construction - Concept and examples ASK What is an add-on fare? An add-on is a fare, usually for the domestic portion of an international journey, which is used to construct a fare between an interior city and a gateway. Add-ons may be added to the origin, and/or destination of an international (specified) fare. For example: If traveling FAR-LAX-BOM, the constructed fare may include an add-on Page 2 of 17

3 fare FAR-LAX and a specified fare LAX-BOM. An add-on may only be used to construct an international fare and may not be used alone. - Fare detail display GC*605/185 >FDLONJNB22JUL/BA CX FARE FARE C AP MIN/ SEASONS... MR GI DT GBP BASIS MAX 1 BA R NLNCGB N + SU/12M 17MAR0-16SEP0 R EH >FDABZJNB22JUL/BA CX FARE FARE C AP MIN/ SEASONS... MR GI DT GBP BASIS MAX 1 BA R NLNCGB N + SU/12M 17MAR0-16SEP0 R EH >FH*1 LONJNB BA ABZLON BA AMOUNT: GBP/ GBP/ NUC EQUIV: NUC/ NUC/ FBC: NLNCGB B***** TRVL EFF/DIS: 08MAY10 OPEN 02OCT09 OPEN Private Fares (overview) (ASK 316) - Airline Private Fares >FDLONSYD22JUL/TG 4 -TG WJOWGB7 W + 2/12M 11JUL0-25AUG0 R EH >FN*7/0 007 LONSYD 22JUL10 TG GBP HJRTGB7 STAY-02/12MBK-H 0. APPLICATION AND OTHER CONDITIONS RULE - 170/GB42 - Agency Private Fares >FDLONPAR22JUL/BA-PRI-CORINA >FN*8 008 LONPAR 22JUL10 BA GBP YCORINA STAY---/-- BK-Y 0. APPLICATION AND OTHER CONDITIONS RULE - APF/BA23 If RULE contains APF is agency private fare (you do not see the menu of the notes when accessing the rules; all rules are accessed) ASK How can I determine if a fare is an Agency Private Fare or an Airline Private Fare? Page 3 of 17

4 - Private fares display entries (H/PFFD) Preceded by a dash in front of the FBC Display Private Fares with account code: FDPARBKK12JUN-PRI-ACCOUNT CODE A maximum of three accounts codes may be specified in one entry: FDLONDEL12JUN-PRI-ASIA- CHASE-EURO Display published fares only ASK How can I display only the published fares when I have Agency Private Fares loaded? FD27OCTLONSIN-RT:N Display Private Fares only ASK How do I display Agency Private Fares and Airline Private Fares? FDLONSYD22JUL/TG:A ( only Airline Private Fares; an account code is optional). FDLONPAR22JUL/BA-PRI-CORINA:G ( only Agency Private Fares; an account code is optional). ASK How do I display only private fares - excluding all published fares? >FDLONPAR22JUL/BA-PRI-CORINA:P (:P=selling fare) >FDLONPAR22JUL/BA-PRI-CORINA:C (:C = net only) FD*1/NET - view the Tour Code and Commission for a negotiated fare, from the fare display If the fare was loaded with net only (:C) cannot be seen with :P option ******************************************************************* >FDLONSYD01OCT/MH:P CX FARE FARE C AP MIN/ SEASONS... MR GI DT GBP BASIS MAX 1 -MH R SLLFYBGB S 5/12M 01SEP0-11DEC0 R EH If the fare was loaded with sell only (:P) cannot be seen with :C option ******************************************************************* >FDLONSYD01OCT/MH:C F THE FARE WAS LOADED WITH NET ONLY If the fare was loaded with nett and sell only it can be seen with both :P and :C options ******************************************************************* >FDLONSYD01OCT/VN:P CX FARE FARE C AP MIN/ SEASONS... MR GI DT GBP BASIS MAX 1 -VN R TLE6MGB1 T 21AUG -20OCT R EH >FDLONSYD01OCT/VN:C CX FARE FARE C AP MIN/ SEASONS... MR GI DT GBP BASIS MAX 1 -VN R TLE6MGB1 T 21AUG -20OCT R EH Page 4 of 17

5 Private fares quote entries FDLONSYD22JUL-OW/TG:A QCP9VA/65 HDQTT E AG DEC 1. TG 911 J 22JUL LHRBKK HK #0605 O* E FR 2. TG 471 J 23JUL BKKSYD HK O* E SA >FQ:A FQ1 - S1-2 07DEC10 65/AG P1 DEMOGAL/TVP ADT A 13DEC10 * GBP LON TG X/BKK Q15.39 TG SYD NUC END ROE FARE GBP TAX GB TAX 30.63UB TAX 15.80WY TAX YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-JOWGB7 BG-30K S2 FB-JOWGB7 BG-30K VLD TG OPT FLT AND CARRIER SHOWN/NON ENDORSEABLE/RFD REFER ISSUING OFFICE T S1-2/CTG/ET/TA3A3H A=Autopriced Airline Private Fare FDLONPAR22JUL/BA-PRI-CORINA:G-RT-Y QDHB7S/65 HDQTT E AG DEC 1. BA 304 Y 22JUL LHRCDG AK FR 2. BA 303 Y 27JUL CDGLHR AK WE >FQ-CORINA:G FQ1 - S1-2 07DEC10 65/AG *** NET TICKET DATA EXISTS *** >*NTD1 P1 DEMOGAL/TVP ADT P GBP LON BA PAR BA LON NUC338.70END ROE FARE GBP TAX 12.00GB TAX 21.80UB TAX 14.30FR TAX 0.80IZ TAX 9.30QX TAX 29.00YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-YCORINA2 BG-2PC NA-25JUN ACCT-CORINA S2 FB-YCORINA2 BG-2PC NA-25JUN ACCT-CORINA T S1-2/CBA/ET/TA3A3H P=Agency Private Fare was used Page 5 of 17

6 >*NTD1 *** NET TICKET DATA SUMMARY *** P1 DEMOGAL/TVP ADT P * * NET FARE DATA FARE GBP TAX 12.00GB TAX 21.80UB TAX 14.30FR TAX 0.80IZ TAX 9.30QX TAX 29.00YQ TOT GBP * TKT FARE - AUDIT DATA FARE GBP TAX 12.00GB TAX 21.80UB TAX 14.30FR TAX 0.80IZ TAX 9.30QX TAX 29.00YQ TOT GBP * TKT FARE - PASSENGER DATA FARE GBP IT TAX 12.00GB TAX 21.80UB TAX 14.30FR TAX 0.80IZ TAX 9.30QX TAX 29.00YQ TOT GBP IT FDLONPAR22JUL/BA-PRI-CORINA:C-RT-Y (nett) FDLONPAR22JUL/BA-PRI-CORINA:P-RT-Y (sell) Troubleshooting Fares Display FBC, ticketing code and ticket designator code ASK What are ticket designators and ticketing codes? Ticket designators and ticketing code indicate the type of ticket that has been issued, and often refer to a discounted fare such as that for a child or group travel. Do not confuse them with a fare basis code that provides information about a specific fare and the class of service booked. How do I interpret a fare basis code? A Fare Display may include a ticketing code and/or a ticket designator if they have been coded by ATPCO and if they have been filed by the airline. >OP/W* *GALILEO* CPU F HDQTT/HDQTT E SU A HDQTT/HDQTT E AG/3A3H B HDQTT/HDQTT E AG/ MO2 C ACTIVE >FDLONHKG02DEC/BA/2-PRI-JHM:P CX FARE FARE C AP MIN/ SEASONS... MR GI DT NUC BASIS MAX 1 -BA R J2BA C + M EH ACCT: JHM TC:J2BAUQ 2 -BA R J2BA J + M EH ACCT: JHM TC:J2BAUQ END Page 6 of 17

7 LZRZHC/LS LONOU MO2LS AG OCT 1.1SANDFORD/WILLIAMMR 1. BA 25 C 02DEC LHRHKG HK #1420 O* E TH 2. BA 28 J 10DEC HKGLHR HK #0500 O* E FR FQ1 - S1-2 28OCT10 LS/AG P1 SANDFORD/WILLIAMMR ADT A 03NOV10 * GBP LON BA HKG BA LON Q NUC END ROE FARE GBP TAX GB TAX 22.97UB TAX 9.90HK TAX YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-J2BAUQ BG-3PC ACCT-JHM S2 FB-J2BAUQ BG-3PC ACCT-JHM VALID BA REFER CHNGS TO ISSUING AGT REFER GGAIRBAGNUK T S1-2/CBA/ET/TC >FQ-JHM:P PSGR FARE TAXES TOTAL PSG DES FQA 1 GBP ADT GUARANTEED GRAND TOTAL INCLUDING TAXES **** GBP >FQN QUOTE 1 FARE COMPONENT BASIS 1 LHR-HKG J2BAUQ ROUTE APPLIES 2 HKG-LHR J2BAUQ ROUTE APPLIES >FN1/ALL QUOTE01 01 LON-HKG TH-02DEC10 BA NUC J2BA Fares discrepancies ASK (INTERNAL) How do I escalate/report a fares or pricing issue/incident to GSO/FARES? Missing fares ASK (INTERNAL) How do I report that a fare is missing from a Galileo 360 Fares Display? Page 7 of 17

8 Fare Quotes Pricing modifiers 1. Please explain the reason why the agent is unable to quote S1VISIT for the below itinerary: TXMGDS/65 HDQTT E AG DEC 1. AA 4600 S 04MAR YYZLGA AK FR OPERATED BY AMERICAN EAGLE 2. AA 4637 S 14MAR LGAYYZ HK O* E MO OPERATED BY AMERICAN EAGLE >FQ@S1VISIT THE FOLLOWING RULES FOR FARE BASIS S1VISIT -VISIT ANOTHER COUNTRY NOT MET -PASSENGER DESCRIPTION FAILURE THE FOLLOWING RULES FOR FARE BASIS S1VISIT -VISIT ANOTHER COUNTRY NOT MET -PASSENGER DESCRIPTION FAILURE Personal geography FDYYZLGA.V4MAR14MAR/AA@VUSA FQ*VACLRO ASK 59 - How do I quote a Visit USA (VUSA) fare?) FQL/FQA (ASK 3649) FQL V6WGF0/65 HDQTT E AG DEC 1. MA 400 Y 12MAR BUDFCO AK SA 2. AZ 7506 M 15MAR FCOOTP AK TU OPERATED BY TAROM ROMANIAN AIR TRAN 3. RO 65 S 20MAR OTPDXB AK #0330 SU >FL/BUDFCOOTPDXB CTY DC TPM CUM MPM GI LVL LWL HGL REMARKS BUD 2 ROM 2 EH EH M BUH 2 EH EH EXC DXB 2 EH E 2997 EH 10M E/BUH, ROM 1 F*Q FQ-1 G05DEC10 ADT BUD MA E/ROM(AZ BUH MPXOW8C7)RO DXB 10M YIF NUC END ROE FARE HUF EQU GBP TAX FE 6.60 TAX HU TAX EX 1.70 TAX HB 4.70 TAX IT 4.40 TAX MJ 0.60 TAX VT 1.50 TAX DC 6.30 TAX RO TAX YQ TOT GBP Page 8 of 17

9 FQL FQG FLIGHT DATE DEP ARR (DEP. CITY) FARE FLOWN MPM QUOTE 1 PSGR 1 ADT 1 MA 400 Y 12MAR BUD 2 AZ 7506 M 15MAR FCO 3 RO 65 S 20MAR OTP R 3A MPXOW8C7 **NUC AZ 4 DXB 10M A YIF **NUC ( 244) TOTAL **NUC B TAX 6.60 FE HU 1.70 EX 4.70 HB 4C TAX 4.40 IT 0.60 MJ 1.50 VT 6.30 DC 4D TAX RO YQ 4E*FARE*HUF EQU GBP TOTAL GBP E AZ/AP ONLY RATE USED IN EQU TOTAL IS BSR 1HUF GBP 02 NVB15MAR/NVA15MAR LAST DATE TO PURCHASE TICKET: 12MAR11 E-TKT REQUIRED TICKETING AGENCY 3A3H DEFAULT PLATING CARRIER RO *FARE GUARANTEED AT TICKET ISSUANCE* BAGGAGE ALLOWANCE: BUDFCO - 1PC FCOOTP - 2PC OTPDXB - 1PC FQA V7VDL8/65 HDQTT E AG DEC 1. QF 10 Y 20MAR LHRMEL AK *0640 SU 2. QF 9 Y 28MAR MELLHR AK #0540 MO >FQA PSGRS 1 ADT QUOTE BASIS CONSTR QUOTE STATUS FARE.GBP 1 YC R- GUARANTEED FQG 2 Y+ R- GUARANTEED FQG 3 Y+ R- GUARANTEED FQG 4 Y2QF R- GUARANTEED FQG FF1 to keep it Page 9 of 17

10 Discounts (ASK 1638) V8RVZU/65 HDQTT E AG DEC 1. IB 3169 Y 20MAR LHRMAD AK SU 2. ARNK 3. IB 7450 Y 25MAR BCNLHR AK FR OPERATED BY BRITISH AIRWAYS >FQ*AD10@YRTEUIB PSGR FARE TAXES TOTAL PSG DES FQM 1 GBP AD10 GRAND TOTAL INCLUDING TAXES **** GBP Fare break (ASK 2777) 1. Please explain the below system calculation of the fare: V8RVZU/65 HDQTT E AG DEC 1. IB 3169 Y 20MAR LHRMAD AK SU 2. ARNK 3. IB 7450 Y 25MAR BCNLHR AK FR OPERATED BY BRITISH AIRWAYS FQ-1 G05DEC10 ADT LON IB MAD YRTEUIB /-BCN IB LON YRTEUIB NUC END ROE FARE GBP TAX GB TAX UB TAX JD 4.40 TAX QV 1.60 TAX YQ TOT GBP /- Surface sector not included in mileage fare (ARNK) >FQ/OB1 FQ-1 G05DEC10 ADT LON IB MAD YRTEUIB //BCN IB LON 10M825.66YIF NUC END ROE FARE GBP TAX GB TAX UB TAX JD 4.40 TAX QV 1.60 TAX YQ TOT GBP // Surface sector included in mileage/fare Focalpoint Shopping - E-pricing: AAT settings (ASK 17934) and WHPL (ASK13661) Page 10 of 17

11 FQ Validation (TKP1VB) - Automated plating carrier selection (ASK 10232) - Airline Interline Agreement Check (ASK 10234) - Credit card validation (ASK 10235) - General Sales Agent (ASK 10233) Please explain the reason why the system plated the below itineraries on AF? Itinerary 1: V3PFWW/65 HDQTT E AG DEC 1. AF 1089 F 20JUL OTPCDG HK O* E WE 2. AA 45 D 20JUL CDGJFK HK O* E WE 3. AA 120 L 28JUL JFKCDG HK #1035 O* E TH 4. RO 382 Q 29JUL CDGOTP HK O* E FR FQ1 - S1-4 05DEC10 65/AG P1 DEMOGAL/TVP ADT G 11DEC10 * GBP BUH AF X/PAR AA NYC Q179.93M AA X/PAR Q RO BUH M NUC END ROE XF 2.90JFK 4.5 FARE EUR EQU GBP TAX 6.30DC TAX 12.00RO TAX 31.40FR TAX 17.30QX TAX 1.60AY TAX 20.60US TAX 3.20XA TAX 2.90XF TAX 4.50XY TAX 3.50YC TAX 50.80YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-DFFEUR BG-3PC NB-20JUL NA-20JUL S2 FB-DFFEUR BG-3PC NB-20JUL NA-20JUL S3 FB-LARCEUR BG-1PC NB-28JUL NA-28JUL S4 FB-LARCEUR BG-1PC NB-29JUL NA-29JUL FEE FOR CHANGE/REFUND T S1-4/CAF/ET/TA3A3H Itinerary 2: V3SB7E/65 HDQTT E AG DEC 1. RO 391 Y 18APR OTPLHR HK O* E MO 2. AT 801 Y 20APR LHRCMN HK O* E WE FQ1 - S1-2 05DEC10 65/AG P1 DEMOGAL/TVP ADT G 08DEC10 * GBP BUH RO LON AT CAS NUC END ROE FARE EUR EQU GBP TAX 12.00GB TAX 21.80UB TAX 6.30DC TAX 12.00RO TAX 41.60YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-YGB BG-1PC NB-18APR NA-18APR S2 FB-YIF BG-30K NONREF/NONENDO T S1-2/CAF/ET/TA3A3H DT/ETE0 Page 11 of 17

12 Troubleshooting FQ Filed fares 1. The following reservation was made on the 5 th of December and the fare quoted the same day. What is the last date on which the fare must be ticketed and why? V3SB7E/65 HDQTT E AG DEC 1. RO 391 Y 18APR OTPLHR HK O* E MO 2. AT 801 Y 20APR LHRCMN HK O* E WE FQ1 - S1-2 05DEC10 65/AG P1 DEMOGAL/TVP ADT G 08DEC10 * GBP BUH RO LON AT CAS NUC END ROE FARE EUR EQU GBP TAX 12.00GB TAX 21.80UB TAX 6.30DC TAX 12.00RO TAX 41.60YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-YGB BG-1PC NB-18APR NA-18APR S2 FB-YIF BG-30K NONREF/NONENDO T S1-2/CAF/ET/TA3A3H 2. If the travel agent issues the ticket on this filed fare, will the base fare show in both in EUR and in GBP on the ticket? M5P03U/65 HDQTT E AG OCT 1. LH 1423 J 12JUL OTPFRA AK TU 2. LH 756 J 12JUL FRABOM AK #0100 TU 3. SQ 423 Y 15JUL BOMSIN AK FR FQ1 - S1-3 16NOV10 65/AG P1 DEMOGAL/TVP ADT X GBP BUH LH X/FRA LH BOM SQ SIN 5M D BUHBOM M M NUC END ROE FARE EUR EQU GBP TAX 6.50DC TAX 12.30RO TAX 15.30RA TAX 8.40IN TAX 3.50WO TAX YQ TAX 0.80YR TOT GBP ASK What are the Galileo Fare Quote status or guarantee codes? ASK What do I do if a filed fare has expired in a Booking File and is showing X status? Page 12 of 17

13 3. The following reservation was made on the 7 th of December and the fare quoted the same day. What is the last date on which the fare must be ticketed and why? QSX5FQ/65 HDQTT E AG DEC 1. BA 1526 N 20MAR LHRMIA AK SU OPERATED BY AMERICAN AIRLINES 2. BA 206 Y 28MAR MIALHR AK #0635 MO FQ1 - S1-2 07DEC10 65/AG P1 DEMOGAL/TVP ADT G 10DEC10 * GBP LON BA MIA BA LON NUC END ROE XF 2.90MIA 4.5 FARE GBP TAX 60.00GB TAX 23.00UB TAX 1.60AY TAX 20.60US TAX 3.20XA TAX 2.90XF TAX 4.50XY TAX 3.50YC TAX YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-NLWUKJB BG-1PC NB-20MAR NA-20MAR S2 FB-Y1UKJB BG-1PC NB-27MAR NONREFUNDABLE RESTRICTIONS APPLY T S1-2/CBA/ET/TA3A3H The most restrictive rule applies! 4. Why did the system quoted the HHRFOSAW fare at SAR instead of SAR4893 as shown in the fare display? QXP1DY/65 HDQTT E AG DEC 1. LH 593 H 13AUG JEDFRA AK SA 2. LH 400 H 14AUG FRAJFK AK SU FQ1 - S1-2 07DEC10 65/AG P1 DEMOGAL/TVP ADT G 13DEC10 * GBP JED LH FRA LH NYC S NUC END ROE FARE SAR EQU GBP TAX 8.50UR TAX 5.50DE TAX 23.30RA TAX 10.30US TAX 3.20XA TAX 4.50XY TAX 3.50YC TAX YQ TOT GBP ***ADDITIONAL FEES MAY APPLY*SEE>FO1 S1 FB-HHRFOSAW BG-2PC S2 FB-HHRFOSAW BG-2PC FL/CNX/CHG RESTRICTED CHECK FARE NOTE T S1-2/CLH/ET/TA3A3H >FDJEDNYC13AUG-OW-H/LH CX FARE FARE C AP MIN/ SEASONS... MR GI DT SAR BASIS MAX JEDNYC 1 LH 4893 HHRFOSAW H + /12M 16JUN -15AUG R AT Page 13 of 17

14 Manual Fare Build: - XF vs. ZP Passenger Facility Charges are calculated from departure airports for domestic flights in the USA and territories but also for international itineraries with departure from US. Provide a total segment charge and fare calculation for all mentioned airports. It is also known as XF tax. ZPs are flight segment tax that applies to all connections and stopovers on domestic flights except to and from a rural airport INCOMPLETE PFC INFORMATION EXISTS" FBUTAX1/8.10XF BUPFC/JFK4.5LAX4.5SFO4.5 FBUTAX4/2.00ZP FBUTB1/ZPLAX1SFO Base fare QPDG90/65 HDQTT E AG DEC 1. AI 111 Y 20MAR DELLHR AK SU 2. BA 1404 Y 20MAR LHRMAN AK SU 3. BA 1405 Y 25MAR MANLHR AK FR 4. AI 112 Y 25MAR LHRDEL AK #1115 FR >FBUFARE/INR INCORRECT NUMBER OF DECIMAL PLACES IN FARE >FBT*INR COUNTRY CTRY CURR CURRENCY DEC NAME CODE CODE NAME PL INDIA IN INR RUPEE 0 >FBUFARE/INR AMOUNT TOO LARGE Maximum 9 characters - Input message too long ASK What do I do when I get the response: VENDOR MSG: FARE/TAX AMOUNT TOO LONG when I am exchanging an e-ticket? This error response indicates that you used FQTE (tax exempt) when quoting the new fare. Some carriers do not accept the tax exempt modifier. You must cancel the filed fare and requote using FQ and amend the tax amounts using manual fare build. Page 14 of 17

15 And also if the ladder is too long - More than 20 taxes If the travel agent has more than 20 taxes to be added to a fare, he must contact the ticketing carrier. They may suggest to combine additional taxes and specify the tax code that must be should used. Enter the detail of each tax at the end of the fare construction. It is not possible to use XT (ASK 332). Itinerary pricing troubleshooting ASK What do you do when expected fare does not quote? 1. Please explain the reason why the NO VALID FARE FOR INPUT CRITERIA was returned by the system at the time of FQ: V6SP2A/65 HDQTT E AG DEC 1. LH 1173 H 05APR LISFRA AK TU 2. LH 9762 H 05APR FRASIN AK #0630 TU OPERATED BY SINGAPORE AIRLINES 3. LH 9784 H 06APR SINSYD AK WE OPERATED BY SINGAPORE AIRLINES 4. LH 9781 M 08APR SYDSIN AK FR OPERATED BY SINGAPORE AIRLINES 5. LH 779 M 08APR SINFRA AK #0530 FR 6. LH 1166 M 09APR FRALIS AK SA FQ NO VALID FARE FOR INPUT CRITERIA NO VALID FARE FOR INPUT CRITERIA (ASK 301) FDLISSYD.V05APR08APR-H/LH.EH/ R HHRCPT FDLISSYD.V05APR08APR-M/LH.EH/ R MHRCPT FQS1-3@HHRCPT.4-6@MHRCPT DEFAULT PLATING CARRIER LH THE FOLLOWING RULES FOR FARE BASIS HHRCPT -FLIGHT APPLICATION NOT MET THE FOLLOWING RULES FOR FARE BASIS MHRCPT -RULES VALIDATION MET >FN*1/FLT 001 LISSYD 05APR11 LH EUR HHRCPT STAY-03/12MBK-H 4. FLIGHT APPLICATION UNLESS OTHERWISE SPECIFIED IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN GERMANY AND AREA 3 THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY LH FLIGHT OPERATED BY LH. Page 15 of 17

16 2. Why is the system quoting the adult fare instead of the child fare? R17PR0/65 HDQTT E AG DEC *P-C09 1. LH 593 H 13AUG JEDFRA AK SA 2. LH 400 H 14AUG FRAJFK AK SU >FQP1*C09 PSGR FARE TAXES TOTAL PSG DES FQG 1 GBP ADT >FQP1*C09/ACC ASK How do I quote a child fare and other fares that require accompanied travel? 3. ERROR CANNOT CHANGE PLATING CARRIER - REQUOTE FARE & ERROR PFCS APPLY - CANNOT CHANGE PLATING CARRIER - REQUOTE FARE (ASK 385) 4. Why may the rebooking be unsuccessful? Can the travel agent get the fare though? When you use FQBB the Galileo system looks at Galileo neutral availability. When you enter FQBBK to rebook the required class, the system goes to a carrier specific display. If there are discrepancies between the two systems, the fare best buy rebook may fail. If this happens, book from the carrier specific display and FQ. (ASK 312) 5. Please explain the reason why the FQBB entry did not pick up the lowest available fare from the compartment the itinerary is booked in. What entry can the travel agent use in order to obtain the lowest available fare and keep the same level of class in the same time? V1RZJS/65 HDQTT E AG DEC 1. EK 8 F 20AUG LHRDXB HK O* E SA 2. EK 7 F 25AUG DXBLHR HK O* E TH >FQBB *** BEST BUY QUOTATION *** LOWEST FARE AVAILABLE FOR THIS ITINERARY *** REBOOK BF SEGMENTS 1L/2U *** PSGR QUOTE BASIS FARE TAXES TOTAL PSG DES FQG 1 L1L1YGB1+ GBP ADT ASK How do I use Fare Quote Best Buy by Cabin? FQBB++-FIRST Page 16 of 17

17 6. Why did the travel agent receive the bellow error response? Please advise what he needs to do to overcome the error. >FSLON10MARBUH20MARLON++/BA UNBOOKED ENTRY NOT ALLOWED WITH BOOKING FILE 7. The travel agent needs to book the pricing option 3. How can he do that? ASK How do I use Focalpoint Shopping Regardless of Availability? Escalate FD/FQ issues (ASK 10444) Galileo Fare Guarantee Policy Payment for claims Eligibility and requirements for ADM investigation and reimbursement ASK What is the Fare Guarantee Policy (the "Policy") which Galileo applies to review claims for the reimbursement of ADMs issued by airlines? Page 17 of 17