USEFUL KEYS FOR GALILEO HOST SYSTEM

Transcription

1 GALILEO Reservation

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3 USEFUL KEYS FOR GALILEO HOST SYSTEM - Change: modify / delete : shift + 2 2) * - Display: retrieve : shift + 8 3) + - End Item: add multiple entries together : Shift + = 4). - Dot : entry : beside the question mark 5) # - Hash : entry : Shift + 3 6) - Start of message : beside number 1 on the tope left corner 7) ENTER - Send message 8) INSERT - Beside backspace 9) DELETE - Beside backspace 10) Backspace - at the end of the number line 11) TAB - To skip : in front of letter Q 12) CTRL B - Print Active Window 13) CTRL G - Return Host/Viewpoint 14) CTRL R - Reset Keyboard 15) CTRL W - Clear Active Window 16) CTRL Z - Zoom and Unzoom active Window standard font 17) CTRL+/- - Scalable Font 18) ATL1,2,3 - Send Response to Alternate Window P.1

4 1. SIGN ON & SIGN OFF 2 platforms in Galileo Desktop Focalpoint: use cryptic entries 2. Viewpoint: no need to use entries Focalpoint entry: SON/ZAL : sign-on provide PASSWORD: NEW2007 : current password SIGN-ON COMPLETE/ABCDE/AG/04MAY/7A00A/ GALILEO """"""""""""""""""""""""""""""""""""""""""""""""""""""""" P.2

5 Password requirement 1. Must be 7-10 characters 2. At least 1 alpha and 1 numeric 3. Observe the restricted word list Changing Password: The password would need to be changed every 90 days. Focalpoint response: >STD/ ZPCC/XX NAME: TEST USER ADDRESS CODE: HKGABC TERMINALS IN USE:D2646D/ PASSWORD:... CHANGED BY:ZPCC/GC PSWD BYPASS: N You simply need to tab to the Password column and enter with the new password. Please be reminded to turn off the INS key. Exit the system Exit, or sign-off from the system with this Focalpoint entry: SOF Once signed off, another user is free to sign on at that workstation. You should always sign-off if leaving the workstation for any length of time. This will prevent unauthorised use of the system. If the workstation has not been used for 120 minutes the system will automatically sign the agent off, and any incomplete transactions will be ignored. But this does not mean that you can sign on at other terminal. P.3

6 2. AVAILABILITY Galileo basic availability Galileo availability offers a neutral display with no preference given to a particular carrier. Flights are shown in the following order: Participants direct flights - Non-stop (no transits) Participants direct flights - Stopping Participant to participant connection flights (A participant is a carrier who has contracted with Galileo to allow their services to be booked through the Galileo reservations system. A non-participant is a carrier who has not yet contracted with Galileo and hence their services cannot be booked through the Galileo system.) The simplest availability entry is A 15FEB SYD LON A = Availability request 2. Date of travel. If omitted, today's date is assumed 3. Board point 4. Off point Points to note: System date range is 331 days Dates can be entered as 02MAR or 2MAR A maximum of 8 lines are displayed on a screen for neutral availability P.4

7 2.1 Screen display of basic availability 1 NEUTRAL DISPLAY* TU 15FEB SYD/LON SYD 4 1LHR # BA F5 A5 J9 C9 D9 R9 I9 W8 E5 T3 12 # C* 14 E 15 2 SYD1LHR 1805#0625 QF 1 F9 A9 J9 C9 D9 I5 W9 R5 TL Y9#744C*E 3 SYD1LHR 1735# F5 A5 J9 C9 D9 I9 WC TC Y9 B9#744C*E 4 SYD1LHR F9 A9 J9 C9 D9 I5 W9 T0 Y9 B9#744C*E 5 SYD1LHR 1730#0620 QF 31 F9 A8 J9 C9 D9 I2 W4 RL TL Y9#388C*E 6 SYD1LHR F9 A8 J9 C9 D9 I2 W4 T0 Y9 B9#388C*E 7 SYD1LHR 319 F8 A6 J9 C9 D9 I9 WC TC Y9 B9#777C*E 8 SYD1LHR 1625#0525 BA 16 F8 A6 J9 C9 D9 R9 I9 W9 E9 T9#777C*E 1. The header lines show the date of travel, city code. 2. Line number 3. Board point of sector 4. Number of stops on sector - blank indicates non-stop 5. Off point of sector 6. Departure time 7. Day of arrival indicator # Arrival next day * Arrival 2 days later - Arrival previous day (International Date Line) Blank indicates arrival same day 8. Time of arrival 9. Joint operation indicator (@) 10. Carrier and flight number 11. Classes and availability status Availability status (AVS) Numeric availability status (NAVS) A indicates available 0-9 indicates number of seat R indicates on request 0 indicates waitlist open L indicates waitlist only C indicates waitlist closed C indicates waitlist closed R indicates on request X indicates class cancelled X indicates class cancelled P.5

8 12. More classes indicator (#) - use follow up to display more i.e. A@#1 13. Equipment type 14. Inside link availability indicator (*) 15. The following indicators will appear on the Availability screens to reflect electronic ticketing eligibility: - E Carrier has electronic ticketing and schedule may be eligible - X Carrier has electronic ticketing and schedule is not eligible - Blank No data regarding electronic ticketing was received from carrier 2.2. Availability Entries H/AVAIL A15OCTHKGTPE Availability on specific date A10OCTHKGTPE1700 Availability on specific date and time A20OCTHKGSFO.NRT Connection via Tokyo A*CX Link to specific carrier system AM*CX Display more from link carrier A Return to Galileo display A* Display more A*- Return to previous page of availability display A@#3 Display availability of more classes for line 3 A# Change to one day after previous entry A#5 Change to five days after previous entry A.WE Display Wednesday after the previous entry date A- Change to one day before previous entry A-7 Change to seven days before previous entry A20OCT Change to specific date AR#15 Return availability after 15 days AR.WE Return availability on Wednesday AR20OCT Return availability on specific date AN#3SIN Follow on to SIN 3 days from the off point of the segment AN20OCTTPE Follow on to TPE on specific date A25OCT*CI A1500*CI Change to specific date and link to carrier Change to specific time and link to carrier A15OCTHKGTPE/CX Specific date and carrier A15OCTHKGSFO/DL# Specific date on specific carrier only Preferred Availability DCA/*A DCA/*O DCA/*S A1MARLAXFRA//*A A20JUNORDLHR//*O A18JULCDGAMS//*S Display member airlines of Star Alliance Display member airlines of One World Alliance Display member airlines of Sky Team Availability display for Star Alliance partner airline only Availability display for One World partner airline only Availability display for Sky Team partner airlines only P.6

9 3. Time Table The schedule of flights between two points TTHKGTYO If no date is included Galileo will give a display of flights from today for the next 28 days. If a date is included a range of 28 days from that date will be displayed. TT1MARHKGTYO 01MAR15-28MAR15 MTWTFSS HONG KONG /TOKYO AREA HKG HND UO MAR 22MAR HKG NRT *C 08MAR HKG HND NH *C 01MAR HKG NRT *C 09MAR HKG HND NH *C 23MAR...7 HKG NRT *C 02MAR 22MAR HKG NRT *C 24MAR HKG NRT CX *C 23MAR.2... HKG NRT *C 02MAR 24MAR HKG NRT CX *C 25MAR HKG NRT CX *C 01MAR HKG NRT CX *C A date in the first column indicates the flight operates from that date. A date in the second column indicates the flight operates until that date. No date indicates the flight operates throughout the period. The timetable can be converted into an availability by just typing A. Similarly availability can be converted to a timetable by simply typing TT. TTHKGLON/CX TTCX713/05MAY TTB1 TTL1 TTJFKHKG.LAX TTHNLHKG.LAX.SFO Timetable for specific carrier Display details of specific flight Display flight info for segment 1 under booking file Display flight info for line 1 under availability Display Timetable with Specific Connection Point Display Schedules with Multiple Specific Connection Points P.7

10 Display Timetable with Connection TTJFKHKG.C Schedules are displayed with directs first followed by connections. If more schedules are returned than what can display on one screen, enter MD to see the additional schedules (current functionality). 30DEC14-26JAN15 MTWTFSS NEW YORK /HONG KONG 31DEC JFK HKG 0050# 773*C 31DEC JFK HKG 0050# 0540 CX W*C JFK HKG 0900# 773*C JFK HKG 0900# 1405 CX W*C 19JAN JFK HKG 1355# 1900 CX W*C 19JAN JFK HKG 1355# 773*C 21JAN JFK HKG 1355# 773*C JFK1 HKG 2110* 0700 CX W*C JFK TPE 0020# 0530 BR 31 77W*C 31DEC 03JAN HKG BR W*C JFK ICN 0050# 0515 KE B 01JAN.2... HKG KE W B JFK ICN 0050# 388*C 04JAN HKG *C Display Next Page of Schedules TT* Automatically displays at the end of a page when more schedules exist. 30DEC14-26JAN15 MTWTFSS NEW YORK 05JAN /HONG KONG JFK SFO AA 85 32B*C HKG 2310* 773*C 06JAN JFK PEK 1550# 1820 CA *C 04JAN HKG 2100# 321*C 07JAN JFK PEK 1550# 1820 CA *C 04JAN HKG 2100# 321*C 05JAN JFK SVO 1627# 767*C 04JAN HKG 1925# 1005 SU *C 03JAN JFK SVO 1628# 767*C 04JAN HKG 1925# 1005 SU *C 06JAN >TT* JFK LAX AA B*C HKG 2230* 773*C P.8

11 3.1 Flight details Flight details can be requested following an availability display, by entering...ttl1 or TTCX713/20MAR CX 713 FRIDAY 20 MAR BRD TIME T D/I OFF TIME T D/I FLY/GROUND EQP E HKG I BKK 1110 I 3:00/ 1: E BKK 1245 I SIN I 2: E TOTAL FLYING TIME HKG - SIN 5:30 TOTAL GROUND TIME HKG - SIN 1:35 TOTAL JOURNEY TIME HKG - SIN 7: CLASSES HKG-BKK J C D I Y B H K M L V S N Q O BKK-SIN J C D I Y B H K M L V S N Q O 4. Minimum Connect Time Minimum connecting time (MCT) is the minimum time necessary between the arrival of one flight and the departure of the connecting flight. MCTs vary by airport and have exceptions based on a number of variables including airline, terminal, equipment flown and countries involved. To display the fill-in-format DCT >DCT *** MINIMUM CONNECT TIME DISPLAY REQUEST *** ORIGIN... *CONNECT/TRANSIT... DESTINATION... OUTBOUND DATE DDMMMYY... INBOUND CARRIER.. OUTBOUND CARRIER.. INBOUND FLIGHT NUMBER... OUTBOUND FLIGHT NUMBER... INBOUND EQUIPMENT... OUTBOUND EQUIPMENT... CONNECTION TYPE.. -DD-DI-ID-II- * - mandatory field P.9

12 >DCT MINIMUM CONNECT TIME TABLE NRT STANDARD TIMES DOM TO DOM :20 DOM TO INTL 1:00 INTL TO DOM 1:00 INTL TO INTL 1:00 EXCEPTION ITEM COUNTS DOM/DOM 0 DOM/INTL 0 INTL/DOM 0 INTL/INTL9 1:30 1:30 1:30 EXCEPTIONS D/I CC FLT/RANGE T CTY ST CO GEOCD EQP DATES TIME 374 II 1 GUM AA US PROHIBITED 375 II 2 GUM AA US PROHIBITED 376 II 1 SPN AA US PROHIBITED 377 II 2 SPN AA US PROHIBITED 382 II CX AA : II II II CROSSTOWN MINIMUM CONNECT TIMES D/I CC FLT/RANGE T CTY ST CO GEOCD EQP DATES TIME 30 II HND 3:30 CHECK CITY TRANSPORTATION FOR LOCAL SCHEDULES ADDITIONAL INFORMATION NONE END It is possible to request MCT data directly without using the fill-in-format screen. The entry requires an AIRPORT code and allows modifiers for carrier code, connection type and origin/destination cities. DCTxxx DCTxxx-DI DCTxxx*BA Basic direct entry for MCT at city with code Specify connection type ( D = domestic I = international ) Specify Airline Specify both connection type and Carriers Check the booked itinerary to ensure all segments have minimum connecting times P.10

13 5. SELL H/0 02Y1 Sell 2 Y class from line 1 02Y1H2 Sell 2 seat on Y class of line 1 and H class on line 2 of connection flight 02Y1LL Waitlist 2 Y class from line 1 0CX903Y11MAYHKGMNLNN1 Direct segment sell with flight details 0CX903Y11MAYHKGMNLAK1 Create dummy segment with confirmed status 0CX903Y11MAYHKGMNLAL1 Create dummy segment with waitlist status 0CXOPENY11MAYHKGMNLNO1 Create open dated segment 6. NAME FIELDS H/N. N.2WONG/ALANMR/BETTYMRS Multiple names, same surname N.LAU/MARKMSTR*P-C03 Child name N.LEE/PETERMSTR*P-C10 Child name with name remarks N.I/WONG/MAYMISS*01JAN15 Infant name N.P2@*02JAN15 N.P3@CHEN/PETERMR Modify name remarks Modify name N.P4@ Delete Passenger 4 7. PHONE FIELDS H/P P.HKGT*GALILEO TRAVEL JOE Agency phone P.HKGB* Business phone P.HKGH* Home telephone P.HKGE*WCHAN- -AB//ABC.COM Create an address for sending host itinerary (- - means _ underscore sign, // sign) P.2@HKGB* Change 2 nd phone item P.2-4.6@ Delete phone item 2 through 4 and 6 8. TICKET FIELD H/T T.T* Minimum input T.TAU/20APR Place BF on Q10 for ticketing on 20Apr T.@TAU/26APR Change ticket date 9. RECEIVED FIELD R.P R.AMY R.@ANNIE Minimum input Received from Amy Change received from item H/R P.11

14 Example of a booking file: 2GH0VM/AA HKGOU TV8AA AG NOV 1.2CONNOLLY/AMR/BMS 1. MH 59 Y 03FEB HKGKUL HK O* FR 2. SQ 105 Y 12FEB KULSIN HK O* SU 3. UA 2 Y 22FEB SINHKG HK O* WE ** VENDOR LOCATOR DATA EXISTS ** >*VL ** SERVICE INFORMATION EXISTS ** >*SI FONE-HKGT* REF IAN 2. HKGB*P1/ MR CONNOLLY TKTG-TAU/TU31JAN The header line of the Booking File includes: 2GH0VM/AA HKGOU TV8AA AG NOV 2GH0VM The Record Locator /AA The last two characters of sign-on code HKGOU The set initialisation TV8AA Pseudo code and last two characters of sign-on code AG Duty Code IATA number 24 NOV Date of Booking File creation P.12

15 10. CANCEL SEGMENT X2 Cancel segment 2 X1.3-5 Cancel segment 1, 3, 4 and 5 XI Cancel itinerary BOOKING FILE TIPS Update segment or Remove segment without sending message to airline (for UC/UN/HX/NO/ AK status) Change segment from KK/KL to HK status Short cut for cancel & Change segment 1 to C Change travel date of segment Change all segments to First Update status on flights/ssrs/ Seating replied status with single entry DO NOT CANCEL AND REBOOK SAME FLIGHT, SAME CLASS SAME DAY IN SAME TRANSACTION OR/AND IN SAME MINUTE Status codes will be handled and updated as per the following: Segment Type Change segment status from: Air (confirmed) TK / KK / KL HK Air (waitlisted) UU / US HL Change segment status to: Air (cancel) NO / UC / UN / HX / AK Remove from booking file Seats (confirmed) KK HK Seats (cancel) UN / NO Remove from booking file SSRs (confirmed) KK HK SSRs (cancel) UN / NO Remove from booking file P.13

16 11. END TRANSACTION H/ENTR E ER EM EMALL End transact End transact and retrieve End transact and send to the FIRST address in phone field End transact and sell to ALL addresses in phone field 12. BOOKING FILE RETRIEVAL H/BFR *PXAB34 *-CHAN *28DEC-WONG/DAVIDMR *CX450/10OCT-LEUNG Retrieve booking by record locator Retrieve by surname Retrieve by date of departure and name Retrieve by flight nbr., date of departure and name *L Redisplay name list *3 Display name item 3 from name list 13. IGNORE I IR Ignore Ignore and retrieve BF in original state 14. MILEAGE MEMBERSHIP H/M. M.UA M*UA Add UA mileage number Display all UA Cross Accrual airlines M.P1/UA123456/AC Report mileage to UA for sector flown on AC passenger 1 M.P1*UA/SQ Add Cross Accrual participants SQ to a UA mileage card that has already been entered into the BF M.P1@ Remove all mileage for passenger 1 M.P1*UA@ Remove UA mileage for passenger 1 M.UA@ Remove UA mileage for all passenger *MM Display Mileage Membership data P.14

17 15. SPECIAL SERVICE REQUIREMENT (SSR) H/ SSR SI.P2/CHLD*DDMMMYY SI.P1/TKNM* SI.VGML SI.S3/VGML Child Information Report ticket number to airline for all segment manually (Please include the check digit) Request a Vegetarian meal for all passengers on all air segments Request VGML for all passengers on segment 3 only SI.P1S1.4/WCHR Request WCHR for passenger 1 on segment 1 and 4 only SI.P2/SPML*NO EGGS SI.P1/VGMLAK Request SPML for passenger 2 of Special meal followed by descriptive text Add a passive VGML meal for passenger 1 for itinerary purpose SI.P1S4/WCHR@HK Change status code of the WCHR for passenger 1 on segment 4 to HK SI.P2S1/AVML@XK Removes the AVML request for passengers 2 and segment 1 from the BF, no message is generated SI.P1S2@ Cancels all SSR items for passenger 1 on segment 2 *SR *SI Display programmatic SSR Display both OSI and SSR P.15

18 MEAL CODES H/ MEAL AVML * VEGETARIAN HINDU MEAL LPML * LOW PROTEIN MEAL BBML * BABY MEAL LSML * LOW SODIUM MEAL BLML * BLAND MEAL MOML * MOSLIM MEAL CHML CHILD MEAL NLML * NON LACTOSE MEAL DBML * DIABETIC MEAL ORML * ORIENTAL MEAL GFML * GLUTEN FREE MEAL PRML * LOW PURIN MEAL HFML * HIGH FIBRE MEAL RVML * RAW VEGETARIAN MEAL HNML * HINDU MEAL SFML * SEA FOOD MEAL KSML * KOSHER MEAL SPML + SPECIAL MEAL LCML * LOW CALORIE MEAL FPML * FRUIT PLATTER VGML * VEGETARIAN VEGAN MEAL LFML * LOW FAT/CHOLESTEROL VLML * VEGETARIAN MEAL- VOML * VEGETARIAN ORIENTAL MEAL LACTO-OVO + - CODES WHICH MUST HAVE ADDITIONAL TEXT * - CODES WHICH MUST NOT HAVE ADDITIONAL TEXT BLANK - CODES WITH OPTIONAL ADDITIONAL TEXT ASSORTED CODES H/ ASSC AVIH + ANIMAL IN HOLD LANG + LANGUAGE ASSISTANCE BIKE * BICYCLE MAAS + MEET AND ASSIST BLND BLIND PASSENGER MEDA MEDICAL CASE BSCT * BASSINET/CARRY COT PETC + PET IN CABIN BULK + BULKY BAGGAGE SEMN + SHIPS CREW CBBG + CABIN BAGGAGE SLPR * SLEEPER/BERTH COUR COMM COURIER SPEQ + SPORTS EQUIPMENT DEAF DEAF PASSENGER STCR * STRETCHER DEPA DEPORTEE (ACCOMP) TWOV TRANSIT WITHOUT VISA DEPU DEPORTEE (UNACCOMP) UMNR + UNACCOMPANIED MINOR EXST + EXTRA SEAT WCHC WHEELCHAIR (CARRY ON) FRAG + FRAGILE BAGGAGE WCHR WHEELCHAIR (CAN CLIMB STAIRS) GPST + GROUP SEAT WCHS WHEELCHAIR (CANNOT CLIMB STAIRS) GRPF + GROUP FARE XBAG + EXCESS BAGGAGE + - CODES WHICH MUST HAVE ADDITIONAL TEXT * - CODES WHICH MUST NOT HAVE ADDITIONAL TEXT BLANK - CODES WITH OPTIONAL ADDITIONAL TEXT P.16

19 16. MANUAL SPECIAL SERVICE REQUIREMENTS Advanced Passenger Information System (APIS) GC*HKG/19 or H/DOCS DOCS Primary Document Information (I.E. Passenger s date of birth) SI.P1/SSRDOCSBAHK1/////12JUL76/M//SMITH/JOHN/RICHARD Add SSR DOCS with Secure Flight Data Only with Mandatory Slash For Omitted Data. BA represents the Airline Code. DOCS Primary Document Information (I.E. Passport Data) SI.P1S1/SSRDOCSBAHK1/P/US/S /US/12JUL66/M/23OCT16/SMITH/JOH N/DAVID Passenger 1, John David Smith, issued in USA, number S , and Nationality USA. Mr. Smith s date of birth is 12Jul66. Mr. Smith is male and his Passport expires on 23 rd Oct 16. The surname, first name, and second name are provided 17. OTHER SUPPLEMENTARY INFORMATION (OSI) H/OSI SI.KA*CTCM HKG SI.FJ*TKNM SI.1@CX*NEW TEXT SI.2@ *SO *SI OSI information to KA Report ticket number by manually Change 1 st OSI item Delete the 2 nd OSI item Display OSI items only Display both SSR and OSI 18. VENDOR REMARKS H/V. V.ACX*PLS ADV SIN RSVN PHONE NBR V.1@ABA*PLS ADV LON RSVN PHONE NBR V.3@ *VR SSR information to CX Change the 1 st vendor remark Delete the 3 rd vendor remark Display vendor remark 19. TICKET NUMBER NOTIFICATION To display ticket number format requirements by Airline GC*HKG/5 GC*200/5/XX Index for E-ticket appendix where XX is Airline Code refer to Ask Travelport with answer ID8430 Calculation of Check Digit XX /7 EQUALS 23,033,509,698 REM 4 4 = check digit P.17

20 20. ADVANCE SEAT RESERVATION H/ S. SA*S1 Display seat availability map for segment 1 S.S2/32A-C Specific seat request of 32A through 32C all passengers on segment 2 S.P2.4S1/10A/11A Reserve seats 10A and 11A for passengers 2 and 4 on segment 1 SA*S1#HKG Display seat availability map for flights involve connection services for segment 1 S.P1.3S1#HKG/30A-B Reserve seats 30A through 30B for passengers 1 and 3 on segment 1 S.S1/NW Generic seat request of non-smoking windows for all passengers on segment 1 only S.S2/10A*AK Non Galileo reserved seat with totally passive status code no message is generated S.S1/10A-C*NN Reserve seats 10A and 10C on request basis SA* Redisplay seat availability map SC* Specific seat characteristic display S.S2@NA Change to non-smoking aisle seats for all passengers on segment 2 S.S3@10A-C Change seats to 10A through 10C on segment 3 S.S1@*HK Change seat status code to HK for all passengers on all segment 1 S.P1.3S2@ Cancel seats for passengers 1 and 3 on segment 2 S.@ Cancel seats for all passengers on all segments *SD Display Seat data 21. NOTEPAD FIELD H/NP. NP.Text NP.F*Text NP.C**Text NP.H**Text NP.2@ New Text NP.4@ L*Text NP.3@ *NP *NPD Create notepad item Create a notepad item with F qualifier Create confidential notepad Create notepad which store in history Create 2 nd notepad item Create 4 th notepad item with L qualifier Delete 3 rd notepad Display notepad Display all notepad items with D qualifier 22. REVIEW BOOKING FILE H/RB. RB.05OCT*Free Text Place BF to default Queue 12 on specified date RB.10OCT/Q36*Free Text Place BF to Queue 36 on specified date RB. 79E4/24SEP/1530/Q30*Free Text Place BF on Queue 30 of agency 79E4 on 24Ssp at 1530 with text RB.2@20OCT/Q45*Free Text Change Review Booking File item 2 to place BF to Queue 45 on 20OCT. RB.3@ Delete Review Booking File item 3 RB.ALL@ Delete all Review Booking File items *RB Display Review Booking File P.18

21 23. ITINERARY REMARKS H/ RI. RI.TEXT Create unassociated remarks RI.S2*TEXT Add text associated to segment 2 RI.S2* Add blank line RI.3@NEW TEXT Change 3rd itinerary remark to new text RI.4@ Delete 4th itinerary remark RI./1*TEXT Insert itinerary remark after 1 st unassociated remark RI./2S3*TEXT Insert after itinerary remarks 2 an associated remark for segment ITINERARY / BF PRINTING H/IMU, H/PRINT IMUP3 IMUS2 IMUII IMUD* IMU@ TKPDID P-*R P-*ALL Select passenger 3 to print itinerary Select segment 2 to print itinerary Print individual passenger itineraries Display Stored itinerary modifiers Delete itinerary modifiers Print itinerary only Print retrieved BF Print the whole booking file including hidden fields 25. QUEUE H/Q QCA Display queue count Q/2 Access queue number 2 I Return booking file to queue QR Remove booking file from queue QXI Sign out of queue and ignore booking file QEB/35 Place booking file on own queue 35 QEB/VUC Place booking file to consolidator 26. DIVIDE BOOKING H/DIVIDE Steps: 1. DP2 Divide pax 2 from original booking 2. R.P Add Received field 3. F File the divided PNR 4. R.P Add Received field for original booking 5. E End transact *DV Display original/divided booking file reference P.19

22 27. RESELL H/REPEAT Repeat ALL segments Steps : 1. *RLOC Display original Booking File 2. R.P Received from 3. RESALL Repeat all segments 4. Add other booking file fields 5. E or ER End transact Repeat ALL customer data Steps : 1. *RLOC Display original Booking File 2. R.P Received from 3. REALL Repeat all customer data 4. Add other booking file fields 5. E or ER End transact Repeat the whole booking file Steps : 1. *RLOC Display original Booking File 2. R.P Received from 3. REALLSALL Repeat all customer data and all segments 4. Add other booking file fields 5. E or ER End transact 28. GALILEO INFORMATION SYSTEM GG* GC*HKG GP*1 GC* Main index Display chapter Display page 1 of current chapter Redisplay current chapter index 29. MISCELLANEOUS.CD YVR.CE VANCOUVER.AD CX.AD*074.AE CATHAY PACIFIC.LD JP.LE JAPAN Decode city Encode city Decode airline Decode airline with airline code Encode airline Decode country Encode country Local time at assumed city Display local time in San Francisco P.20

23 31. TIMATIC Timatic is a mechanised Travel Information Manual (TIM) giving the agent instant information regarding requirements for travel. The information can be referenced to a Booking File or be accessed independently. TI- > TIMATIC MASK ENTRY FORMATS >TI-MV >TI-MH >TI-MA >TI-MF >TI-MC >TI-ML >TI-MG >TI-HELP VISA INFORMATION HEALTH INFORMATION VISA AND HEALTH INFORMATION FULL TEXT DISPLAY COUNTRY INFORMATION DISPLAY COUNTRY INFO-PARTIAL NAME GROUP LISTS TIMATIC HELP REQUEST The agent tabs to the information required and a Fill-in format appears, then fills in the appropriate positions and enters. To obtain visa information >TI-RV TIMATIC VISA INFORMATION REQUEST 2 NATIONALITY :NA/.../.../.../.../.../.../.../.../... 1 DESTINATION :DE.../.../.../.../.../.../.../.../.../ 0 TRANSIT CTIES :TR.../.../.../.../.../.../.../.../.../ 0 ALEN RESIDENT :AR.../.../.../.../.../.../.../.../ NATIONALITY MANDATORY. SPECIAL INFORMATION OPTIONAL 1--MINIMUM OF ONE COUNTRY/CITY/AIRPORT CODE REQUIRED 0--OPTIONAL FIELD USE 3 CHAR AIRPORT/CITY CODE OR 2 CHAR COUNTRY CODE Example in filling the form. > 2 NATIONALITY :NA HKG/.../.../.../.../.../.../.../... 1 DESTINATION :DE FRA/.../.../.../.../.../.../.../.../ 0 TRANSIT CITIES :TR LHR/.../.../.../.../.../.../.../.../ 0 ALIEN RESIDENT :AR.../.../.../.../.../.../.../.../ NATIONALITY MANDATORY. SPECIAL INFORMATION OPTIONAL 1--MINIMUM OF ONE COUNTRY/CITY/AIRPORT CODE REQUIRED 0--OPTIONAL FIELD USE 3 CHAR AIRPORT/CITY CODE OR 2 CHAR COUNTRY CODE P.21

24 32. ETAS -Electronic Travel Authority System ETAs stands for Electronic Travel Authority System and has been introduced by the Australian Department of Immigration and Multicultural Affairs for the Australian Government to remove as extensively as possible the need for a paper visa and to speed up the process of obtaining authority to enter Australia. GC*ETAS Please refer to our GIS chapters for details TIETAR TIETAQ TIETAH TIETAS Request for ETAS application screen Request for ETAS visa enquiry screen ETAS history screen ETAS help system Please refer the following web for update information: pdfs/etas_full_manual.pdf 33. VIEW PNR Drop through into the CX system Display the PNR using CX Vend Locator Go back to Galileo P.22