Special Service Requirements (SSR)

Transcription

1 SSR.... PAGE Special Service Requirements (SSR) SD-GZ-GX003, Rev.04, Effective 01 January 2014 This document is copyright Bangkok Airways Co., Ltd. The Bangkok Airways Logo is a trademark of Bangkok Airways and may not be reproduced without permission Bangkok Airways Co., Ltd. Rev.01 Effective 01 May 2012 Page 1 of 31

2 TABLE OF CONTENTS SSR PAGE AVIH... 1 BIKE... 2 BLND... 2 BSCT... 2 BABY CAR SEAT OR CHILD RESTRAINT DEVICE (CRD)... 3 CHECKED BAGGAGE... 3 CARRIAGE OF HYPODERMIC NEEDLE IN CABIN... 4 CBBG... 5 DEAF... 5 DEPU... 5 DEPA... 6 E-CIGARETTE... 6 ELECTRIC MOSQUITO RACKET... 6 EXPECTANT MOTHER... 7 EXST (FOR EVP)... 7 EXST PASSENGER REQUIRING THE USE OF EXTRA SEATS FOR COMFORTABLE REASON... 7 FIREARMS AND AMMUNITION (PISTOL)... 8 FIREARMS AND AMMUNITION (RIFLE AND SHOT GUN)... 8 FRAG (FRAGILE BAGGAGE)... 9 HIGHLIFT CAR SERVICE... 9 INFT (INFANT NOT OCCUPYING SEAT) INFT (OCCUPYING A SEAT)... 10

3 TABLE OF CONTENTS SSR PAGE MEDA (MEDICAL CASE) (OCCUPIED ONE SEAT) MEDA (MEDICAL CASE) (SITTING STRETCH LEG PASSENGER) MONK MP, SEN, GOVERNOR MUSICAL INSTRUMENT (CHECKED BAGGAGE OR CARRY ON ITEM) MUSICAL INSTRUMENT (CELLO) (BUY A SEAT FOR MUSICAL INSTRUMENT) OXYGEN SERVICE PICTURE PUNGENT ODOR FOODS, FRUITS & FLOWERS SEEING EYE DOG AND HEARING DOG SPEQ (SPORT EQUIPMENT) SCUBA DIVING SPEQ (SPORT EQUIPMENT) GOLF SET SPEQ (SPORT EQUIPMENT) SURFBOARD SPEQ (SPORT EQUIPMENT) FISHING EQUIPMENT SPEQ (SPORT EQUIPMENT) BOWLING EQUIPMENT SPEQ (SPORT EQUIPMENT) SKATEBOARD STCR UMNR UNCHECKED BAGGAGE VIP WCMP WCBD... 18

4 TABLE OF CONTENTS SSR PAGE WCHR (RAMP WHEELCHAIR- PASSENGER CAN ASCEND STEPS) WHEELCHAIR ASSISTANCE WCHS (WHEELCHAIR - PASSENGER CANNOT ASCEND STEPS) WCHC (WHEELCHAIR - PASSENGER IMMOBILE) X BAG (EXCESS BAGGAGE) X BAG (EXCESS BAGGAGE) IN CASE OF SPECIAL AUTHORITY IS GRANTED YOUNG PASSENGER (YP) CPAP (CONTINUOUS POSITIVE AIRWAY PRESSURE) SPECIAL MEAL AVML BBML BLML CHML DBML FPML GFML HNML KSML LCML LFML LSML MOML... 25

5 TABLE OF CONTENTS SSR PAGE NLML RVML SFML SPML VGML VJML VLML VOML... 26

6 AVIH (Animal In Hold) AT7 2 (1 animal is limited per cage dog/cat only) A319 2 (1 animal is limited per cage dog/cat only) A320 2 (1 animal is limited per cage dog/cat only) - Separately charge as normal excess baggage; International sectors will be separated by Zonal fare. - AT7 - Dimension of cage 80x45x65 cm. Total weight of animal including cage not exceeds 20 kg. - A319, A320 - Dimension of cage 100x60x75 cm. Total weight of animal including cage not exceeds 60 kg. - Reserve 24 hours in advance prior to departure - Dogs and cats are the only types of pets accepted for travel on our flights. - Pet must be at least 8 weeks old. Pregnant, injured, ill or smelly pets are not permitted - Separately charge as normal excess baggage. - Pet owners are responsible for providing a cage or an appropriate container for their pet(s). - On the departure date, the on duty Supervisor Ground Services maintains the right to refuse acceptance of any animal that smells unpleasant, exhibits aggressive or disturbing behavior or is in poor health e.g. leprosy. - Pet owners must accept all risks of injury, sickness or death of their pets during the transportation. - For international travel pets are required to have valid health certificate, proof of current rabies vaccination and export license. - For international travel, pet s owners are responsible for obtaining entry permits including other documents required by the country of entry or transit for their pets. - AVIH for international to domestic is not acceptable (except CNX, HKT, KBV and USM). - There are some PG aircrafts unable to accept AVIH. On the departure date if the aircraft type has been changed, PG reserves the rights for ground staff and/or Station Manager (KK) to deny AVIH. - AVIH for MLE is not acceptable. - 1 cat shall be loaded in forward compartment. - 1 dog shall be loaded in AFT compartment. - If there are 2 dogs or 2 cats, 1 dog or 1 cat shall be loaded in forward compartment and another 1 dog or 1 cat shall be loaded in AFT compartment. - Loading AFT compartment (compartment 4 or compartment 5). - Loading AFT compartment (compartment 4 or compartment 5). SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 1

7 BIKE (Carriage of Bicycle) AT7 1 A319 3 A If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Dimension: - AT7 50x100x50 cm. - A319 and A x160x110 cm. - Bicycle must be collapsible and suitably packed. - The tire must be deflated. - BIKE must be inserted under Fax (SSR) field in PNR. BLND (Blind Passenger) AT7 2 A319 4 No extra charge - Reserve 24 hours in advance prior to departure - No escort is allowed. - Acceptable unlimited if passenger travel with escort (1 passenger per 1 escort). - BLND must be inserted under Fax (SSR) field in PNR. A320 4 (minimum crew) BSCT (Baby Bassinet) AT7 Not acceptable A319 2 for single class / 4 for duo class ( 2 BSCT for business class, 2 BSCT for economy class) A320 2 No extra charge - Reserve 24 hours in advance prior to departure - Baby bassinet will be provided by PG on A319 and A320 on international route (flight time more than 2 hours). - Maximum weight and height acceptance are 14 kg and 70 cm respectively. - There are some PG aircrafts unable to accept BSCT. On the departure date if the aircraft type has been changed, PG reserves the rights for ground staff and/or Station Manager (KK) to deny BSCT. - BSCT must be inserted under Fax (SSR) field in PNR. - PRS can be assigned for BSCT as follow; - Bulk head seat. - First come first serve. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 2

8 Baby Car Seat or Child Restraint Device (CRD) AT7 A319 A320 The applicable child fare, refer to fare rules need to be checked in the system. To be charged the same fare as child fare. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Only forward-facing baby seat with restrained harness or child restraint harness are accepted with below maximum width & height; - AT7 - maximum width 16 inches (40 cm), maximum height 19inches (48cm) - A319/A320 - maximum width 17 inches (43 cm), maximum height 19 inches (48 cm). - Booster seat and rearward-facing baby seat and hanging basket re accepted as the checked baggage only. - Maximum dimension of package: - 50x100x50 cm for AT x160x110 cm for A319 and A x20x26 inches for business class - Window seat must be assigned for Baby Car Seat or CRD. - Forward-facing position only. - The construction of the infant seat must allow secure lashing with the cabin seat belt in a front facing position. - CRD must be approved by a foreign airworthiness authority or government (e.g. UK CAA, FAA or ECE) or manufactured under the standards of the United Nations. Checked Baggage - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - PG Policy, passenger baggage weight must not exceed 32kg per piece. Bags over 32kg cannot be accepted for carriage as they are too heavy for the baggage handler to lift. - A heavy tag will apply if your checked baggage weight is over 23kg per piece. - Bags over 32kg is not permitted. The baggage must be repacked. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 3

9 Carriage of Hypodermic Needle in cabin Sufficient number as described in the medical certificate to cover the period of initial uplift until passenger reunited with their check baggage. No extra charge - Under Thai law (and in accordance with international practices) hypodermic needles are classified as prohibited items within an aircraft cabin unless passenger can demonstrate a bona fide need to have them in their possession. - Acupuncture needles are classified as prohibited items not allow to carrying on aircraft cabin. - Passenger shall be advised of the requirement to inform cabin crew prior to use of the Hypodermic Needle and shall be encouraged to do so in privacy of the toilet. - Passenger (and/or CIQ passenger) is required to carry Medical certificate or relevant documentation and identification to confirm that the hypodermic needles are required for use during the journey for a medical condition. - PG allows passenger to carry sufficient number of needles as described in the medical certificate on board to cover the period from initial uplift and any on carriage until passengers are reunited with their checked baggage. - Hypodermic needle supplies in excess of passenger in flight travel requirements should be carried within checked baggage where there is no restriction on the number of hypodermic needles you may carry. Note: Not all airport screening points are managed by PG and screening authorities may have policies that differ from this policy. PG cannot accept any responsibility whatsoever in circumstances where screening authorities confiscate. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 4

10 CBBG (Extra seat for Cabin Baggage) - The charge for each seat occupied by such baggage shall be the fare which would have been charged to the passenger or applicable fare at the time of booking the additional seat. - Dimension CBBG 40 x 35 x 80 cm. - Maximum weight 73 kg. - Suitably packed. - Limited Release tag to be used. - CBBG must be inserted under Fax (SSR) DEAF (Deaf Passenger) AT7 2 A319 4 A320 4 (minimum crew) No extra charge - Reserve 24 hours in advance prior to departure - No escort is allowed. - No limited if Deaf Passenger can communicate in reading and/or writing. - DEAF must be inserted under Fax (SSR) field in PNR. DEPU (Deportee: Unaccompanied) PG reserves the right to accept DEPU upon approved by Aviation Security Division. No extra charge DEPORTEE means a person who had legally been admitted to a country by its authorities or who had entered a country illegally, and who at some later time is formally ordered by the authorities to be removed from that country. - Reserve 72 hours in advance prior to departure - Reason of being deportee to be clarified for approval of carriage. - The authorities of the country ordering the removal of a deportee from a country shall be responsible for providing a ticket for the deportee's outbound carriage at the applicable fare, except as may be contrary to local law or government regulations, - Before DEPU can be accepted on board, Reservation supervisor need to contact Aviation Security Manager at or And fax below relevant documents to or to avsec@bangkokair.com; a) Passport with 6 months validity, passenger's profile page. b) Visa of destination country. c) Permit for entry to destination country. d) Illegally case for being Deportee (identified in passport or in relevant documents). - DEPU must be inserted under Fax (SSR) - In case of interline carriage; the receiving carriage will be notified of DEPU in reservation message. - After departure the carrier must notify the destination station the name of deportee, complete routing to destination including all connecting point and flight number. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 5

11 DEPA (Deportee : Accompanied by an escort) PG reserves the right to accept DEPA upon approved by Aviation Security Division. No extra charge DEPORTEE means a person who had legally been admitted to a country by its authorities or who had entered a country illegally, and who at some later time is formally ordered by the authorities to be removed from that country. - Reserve 72 hours in advance prior to departure - Reason of being deportee to be clarified for approval of carriage. - One escort per one DEPA. - Reason of being deportee to be clarified for approval of carriage. - The authorities of the country ordering the removal of a deportee from a country shall be responsible for providing a ticket for the deportee's outbound carriage at the applicable fare, except as may be contrary to local law or government regulations, - Before DEPA can be accepted on board, Reservation supervisor need to contact Aviation Security Manager at or And fax below relevant documents to or to avsec@bangkokair.com; a) Passport with 6 months validity, passenger's profile page. b) Visa of destination country. c) Permit for entry to destination country. d) Illegally case for being Deportee (identified in passport or in relevant documents). - DEPA must be inserted under Fax (SSR) - In case of interline carriage; the receiving carriage will be notified of DEPA in reservation message. - After departure the carrier must notify the destination station the name of deportee, complete routing to destination including all connecting point and flight number. - PG reserve the right to deny DEPA passenger requested in advance. E-Cigarette Acceptable - Not allowed to smoke in cabin. Electric Mosquito Racket Not acceptable - Electric Mosquito Racket is not permitted to checked and as carry-on baggage. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 6

12 Expectant Mother (Pregnancy) No extra charge - PG will transport expectant mother passengers with maximum 32 weeks pregnancy without doctor approval (declaration form for expectant mother must be signed during weeks pregnancy). - If the pregnancy is over 32 weeks, doctor approval regarding her expected delivery date and her suitability for air travel is required for carriage and declaration form for expectant mother must be signed by passenger. During the last 4 weeks of pregnancy prior to birth, expectant mother shall not be accepted for carriage on company's flights. - On the departure date, PG reserves the rights for ground staff and/or pilot in command to deny boarding expectant mother passenger, whose health condition is not fit to fly under consideration of pilot in command, regardless of a medical certificate. - Notification of expectant mother must be inserted under fax field (SSR CKIN) in PNR. - Details of pregnant report must be clarified under Fax (OSI) - Recommend to assign in lavatory area. - Seat can be assigned for any seat except the emergency exit row. EXST (for EVP) (EVP = Extra Volume Passenger) 50 % of normal published Y-class fare for an additional extra seat (applicable promotional fare can be applied for passenger's first seat). - Weight over 91 kg is considered to be an EVP. - 2 Seats occupied by one passenger kg checked baggage allowance. - Seat Dimension 40x48 cm for AT7. - Seat Dimension 43x48 cm for A319/A EXST (Extra seat) must be inserted under Fax (SSR) field and after the passenger name field. - Extra volume Passenger information must be inserted under Fax field (SSR CKIN) in PNR. EXST Passenger requiring the use of extra seats for comfortable reason 100 % of normal published Y-class fare for each additional extra seat (applicable promotional fare can be applied for passenger's first seat). - Extra Seats occupied by one passenger. - A normal Published fare will be charged on each extra seats if request more than two seats. -20 kg checked baggage allowance for 1 additional extra seat. - EXST (Extra seat) must be inserted under Fax (SSR) field and after the passenger name field. - Extra seat information must be inserted under Fax (OSI) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 7

13 Firearms and Ammunition (Pistol) AT7 4 A319 4 A320 4 No extra charge - Accept for Domestic flight only. - Accept as checked baggage only. - The ammunition weight per passenger must not exceed 5 kg. - The passenger must show Firearms license documents when check-in; ใบอน ญาตให ซ อ/ร บโอน อาว ธป น (ป.3) or ใบอน ญาตให ม และใช อาว ธป น (ป.4) or ใบอน ญาตให พกพาอาว ธป น (ป.12). - PG Pistol box will use on ATR flight only. - If request more than 4 pistol per each aircraft type, please contact Aviation Security Manager for the approval at or or to avsec@bangkokair.com. - Firearms and ammunition must be segregated and suitably packed. - The ammunition inside the package must be protected against shock and secured against movement that it cannot function accidentally. - Firearms and ammunition will be loaded at the aircraft position: - AT7 = Forward compartment, must be last in and first out. - A319, A320 = Forward compartment. - Firearms and ammunition must be separated. - The Declaration of Surrender of Firearms form shall be signed by passenger. Firearms and Ammunition (Rifle and Shot Gun) AT7 1 A319 3 A320 3 No extra charge - Accept for Domestic flight only. - Accept as checked baggage only. - Firearms will only be accepted if unloaded and in a locked, hard-sided container only. - Firearms should not bigger than PG Rifle box (90 cm x 35 cm) for ATR flights. - Maximum per case is 3 rifles/shotguns - Ammunition is limited to 5 kg per passenger. - Ammunition in its original packaging from the manufacturer is preferred, however it will be accepted in fiber, wooden or metal boxes or other packaging specifically designed to carry small amounts of ammunition. - Loose ammunition or clips will not be accepted. - The passenger must present proper Firearms license document when check in. - Firearms and ammunition must be segregated and suitably packed. - The ammunition inside the package must be protected against shock and secured against movement that it cannot function accidentally. - Firearms and ammunition will be loaded at the aircraft position: - AT7 = Forward compartment, must be last in and first out. - A319/A320 = Forward compartment. - Firearms and ammunition must be separated. - The Declaration of Surrender of Firearms form shall be signed by passenger. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 8

14 FRAG (Fragile Baggage) - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - FRAG items must be suitably and appropriately packaged. - PG will not be liable for damage to fragile items. - Maximum dimension of package; - 50x100x50 cm for AT x160x110 cm for A319 and A FRAG must be inserted under Fax (SSR) - Limited release tag to be used in case of carriage as FRAG. High lift Car Service AT7 A319 A320 Not acceptable Acceptable Acceptable High lift car available at station BKK, HKT, USM, HKG, MLE, PNH, REP, SIN. - High lift car can be requested and notified to Station Manager (KK) of that station and cc to concerned department. - CNX airport, normally to use Aero Bridge. - High lift car at Suvarnabhumi Airport can be requested and notified in advance 24 hours under Fax (SSR CKIN) in PNR. - In case of high lift request is less than 24 hours but over than 30 minutes prior to departure time, high lift car request has to be notified by to ksbkk@bangkokair.com and also cc to concerned department. - In case of high lift request is less than 30minutes prior to departure time, high lift car could not be served and acceptable if passenger allows to be carried, the indemnity form must be signed when check in. - The request to use high lift at HKT shall be submitted to Station Manager (KK) and concerned division 24 hours in advance. - High lift request must be inserted under Fax field (SSR CKIN) in PNR. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 9

15 INFT (Infant not occupying seat) AT7 7 A A The applicable infant fare, refer to fare rules need to be checked in the system. - Infant must be at least 7days and under 2 years of age on the original departure date (7days after date of birth to 1 year and 11 months and 29 days of age). - 1 infant must be accompanied by 1 adult passenger (Proportion 1ADT : 1INF). - Do not occupy individual seat. - INFT and DOB (Date of Birth) must be inserted under Fax (SSR) - Seat not be assigned in the emergency exit row. - Infant must be attended by an adult and this adult may hold the infant in his or her arms during take off and landing. INFT (occupying a seat) AT7 7 A A The applicable child fare, refer to fare rules need to be checked in the system. - Carrier will not knowingly carry a new born baby within 7 days after birth. - Infant must be at least 7days and under 2 years of age on the original departure date (7days after date of birth to 1 year and 11 months and 29 days of age). - Accompanied by a passenger 12 years of age or older. - 1 infant must be accompanied by 1 adult passenger (Proportion 1ADT : 1INF). - CKIN and DOB (Date of Birth) must be inserted under Fax (SSR) - Seat not be assigned in the emergency exit row. - Infant must be attended by an adult and this adult may hold the infant in his or her arms during take off and landing. MEDA (Medical Case, Occupied one seat) AT7 1 A319 1 A In case the passenger already has a ticket, original ticket will be refunded at issuing office and new ticket will be charged to normal published Y-class fare. - Reserve 24 hours in advance prior to departure - Approval of carriage must be made by company doctor kg checked baggage allowance - MEDA must be inserted under Fax (SSR) - Medical information must be inserted under Fax (OSI) - At time of reservation MEDIF and Medical Information Sheet to be filled in and forwarded for approval by company doctor. - All stations concerned must be informed of MEDA carriage via or SITA telex (where applicable). SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 10

16 MEDA (Medical Case, Sitting Stretch leg passenger) AT7 1 A319 1 A AT7 = 4 charges including 2 escorts. - A319, A320 = 6 charges including 4 escorts (from normal published Y-class fare). In case the passenger already has a ticket, one charge will be deducted. - In case the passenger already has a ticket, original ticket will be refunded at issuing office and new ticket will be charged to normal published Y-class fare. - Reserve 24 hours in advance prior to departure - Approval of carriage must be made by company doctor. - AT7 = 80 kg (totally) checked baggage allowance. - A319, A320 = 120 kg (totally) checked baggage allowance. - MEDA must be inserted under Fax (SSR) - Number of EXST (Extra seat) must be inserted under Fax (SSR) field and after the passenger name field. - Medical information must be inserted under Fax (OSI) - At time of reservation MEDIF and Medical Information Sheet to be filled in and forwarded for approval by company doctor. - All stations concerned must be informed of MEDA carriage via or SITA telex (where applicable). Monk No extra charge - Reserve 24 hours in advance prior to departure - Notification of passengers must be inserted under Fax field (SSR CKIN) in PNR. - All stations concerned must be informed in case of more than 5 monks via or SITA telex (where applicable). MP, SEN, Governor (Travel on domestic route inside Thailand only) No extra charge - Notification of passengers must be inserted under Fax field (SSR CKIN) in PNR. - At time of check in, staff to issue Letter of Government (1st copy attached to Sales report, 2nd copy attached to ticket). - At time of check-in, staff to request passenger to sign signature on the letter of Government. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 11

17 Musical Instrument (Checked Baggage or Carry on Item) - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - If carriage as a checked baggage. - The musical instrument must be kept in suitable packed, size as following (compartment size of its aircraft type); - Maximum dimension of package: 50x100x50 cm for AT7. 145x160x110 cm for A319 and A If carriage as unchecked baggage is acceptable on each type of aircraft by placing in the closed overhead rack, size as following; - AT7 = Maximum dimension 30x60x18 cm (Test unit standard). The total dimensions shall not be exceeding 108 cm (42inches.). - A319, A320 = Maximum dimension 56x36x23 cm or 22x14x9 ins. The total dimensions shall not be exceeding 115 cm (45inches.) - In case of extra size of musical instruments for orchestra, reservation supervisor shall send a request via to the departure & arrival Station Manager (KK) for approval of carriage. At BKK, contact at lccbkk_group@bangkokair.com. - Musical Instrument information must be inserted under fax field (SSR CKIN) in PNR. - Seat cannot be assigned in the emergency exit row. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 12

18 Musical Instrument (Cello) (Buy a seat for musical instrument) - The charge for each seat occupied by such baggage shall be the fare which would have been charged to the passenger or applicable fare at the time of booking the additional seat. - Dimension & weight are as follow: - As CBBG 40 x 35 x 80 cm maximum weight 73 kg for all types of aircraft. - Limited release tag to be used in case of carriage as CBBG. - CBBG must be inserted under Fax (SSR) field in PNR in case of carriage as CBBG. - Musical Instrument must be lashed with an extension belt. - Seat cannot be assigned in the emergency exit row. Oxygen Service AT7 1 A319 1 A320 1 THB 4,000 per sector for all routes. Two sizes of oxygen bottle available to be serviced are 4.7 & 21.3 liters. - Reserve 24 hours in advance prior to departure - Passenger will be assigned a seat, not in a row with, behind or forward of an emergency window exit. - Passenger has to present a written statement from his/her physician certification the need for in-flight oxygen service, the maximum usage per hour and the oxygen flow rate per minute subject to approval of PG medical doctor both time of reservation and check-in. - PG is unable to use aircraft emergency oxygen for medical needs. - All of the provided oxygen equipments are for inflight use only, not for use at airport locations, passenger needed to make their own arrangement if need oxygen anytime when not on aircraft. - PG does not accept any passenger owned oxygen unit. - Notification of Oxygen Service must be inserted under Fax (SSR) field in PNR at time of reservation. - At time of reservation MEDIF and Medical Information Sheet to be filled in and forwarded for approval by company doctor. - All stations concerned including Charter flight must be informed of Oxygen Service via at least 12 hours before flight time. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 13

19 Picture - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Picture must be kept in suitable packed, size as followings; - Maximum dimension of package: - 50x100x50 cm for AT x160x110 cm for A319 and A320. Pungent Odor Foods, Fruits & Flowers (Durian, Jackfruit, Seafood, Garland, etc.) Not acceptable - Not acceptable if unpleasant smell but if passenger insist to boarding on the aircraft on departure day, PG reserves the rights for ground supervisor and/or Station Manager to deny boarding these pungent odor. Seeing Eye Dog and Hearing Dog AT7 Not acceptable A319 1 A320 1 No extra charge - Seeing eye dog and Hearing dog with a properly harnessed and Hearing dog, trained to conduct a blind or deaf passenger, is admitted free of charge in to the passenger cabin, when accompanying with a blind or deaf passenger. - Seeing eye dog and Hearing dog shall be admitted without being caged and irrespective of weight limit. It s not allowed to move around in the cabin and is not permitted to occupy a seat and shall sit beside the passenger s seat. - For international travel, Seeing eye dog and Hearing dog is required to have valid health certificate, proof of current rabies vaccination and export license. Tickets of blind or deaf passengers accompanied by such a dog must be marked CKIN. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 14

20 SPEQ (Sport Equipment) Scuba Diving - Accepted as checked baggage only. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Scuba Diving Equipment consisting of: - One empty scuba tank, one scuba regulator, one tank harness, one tank pressure gauge, one mask, one knife, one spear gun, one safety vest and one diving lamp - Spear guns must be unloaded with spear packed separately. - Diving lamp should be dry cell battery and will be accepted by taking out cell battery. - Compressed air/gas tank must be empty. - SPEQ must be inserted under Fax (SSR) - Weight and details of Scuba Equipment must be clarified under Fax (OSI) SPEQ (Sport Equipment) Golf Set - Separately charged from normal checked baggage. For the first 15 kg, the charge shall be equal to the applicable rates for 6 kg of excess baggage. Any weight in exceed of 15 kg shall be charged as normal excess baggage. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - If included in the checked baggage allowance, any overweight resulting from such inclusion shall be assessed at the normal excess baggage charge or whichever is less. - 1 golf set (1 golf bag including 1 pair of golf shoes) per passenger. - Accepted as checked baggage only. - SPEQ must be inserted under Fax (SSR) - Weight and size of golf set must be clarified under Fax (OSI) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 15

21 SPEQ (Sport Equipment) Surfboard AT7 Not acceptable A319 3 A Accepted as checked baggage only. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Length of one board not exceeding 109 inches (277 cm). -SPEQ must be inserted under Fax (SSR) field in PNR. - Weight and details of Surfboarding must be clarified under Fax (OSI) SPEQ (Sport Equipment) Fishing Equipment - Accepted as checked baggage only. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Length of fishing equipment not exceeding 109 inches (277 cm). - One item defined as one fishing tackle box, one landing net, and one pair of fishing boots, 2 reels, and 2 rods. - SPEQ must be inserted under Fax (SSR) - Weight and details of fishing equipment must be clarified under Fax (OSI) SPEQ (Sport Equipment) Bowling Equipment - Accepted as checked baggage only. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - One item defined as one bowling ball, one bowling bag, and one pair of bowling shoes. - Bowling equipment must be packaged in a proper soft or hard bowling case. - SPEQ must be inserted under Fax (SSR) - Weight and details of bowling equipment must be clarified under Fax (OSI) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 16

22 SPEQ (Sport Equipment) Skateboard - Accepted as checked baggage only. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - Length of skateboard not exceeding 109 inches (277 cm). - SPEQ must be inserted under Fax (SSR) - Weight and details of skateboard must be clarified under Fax (OSI) STCR (Stretcher) AT7 1 A319 1 A ATR = 8 charges without escort. - A319, A320 = 9 charges including 2 escorts (from 100 % Adult fare on normal published Y-class fare). - In case the passenger already has a ticket, original ticket will be refunded at issuing office and new ticket will be charged to normal published Y-class fare. - Reserve 24 hours in advance prior to departure - Approval of carriage must be made by company doctor. - AT7 = 160 kg (totally) checked baggage allowance. - A319, A320 = 180 kg (totally) checked baggage allowance. - 1 escort is needed (must be physician or nurse only) or under company doctor's decision. - If traveling without escort must be under company doctor's decision. - STCR must be inserted under Fax (SSR) field in PNR and after the passenger name - Number of EXST must be inserted under Fax (SSR) - At time of reservation MEDIF and Medical Information Sheet to be filled in and forwarded for approval by company doctor. - All stations concerned including Charter flight must be informed of STCR carriage via or SITA telex (where applicable). UMNR (Unaccompanied Minor) AT7 2 A319 4 A320 4 (minimum crew) 100 % of Adult fare on the normal and excursion published fares. Except ticket issued in LPQ/VTE/PNH refer to fare rules (CAT19) need to be checked in the system under passenger type UNN. - A child travelling alone age 6 years to below 12 years on an original departure - Accompanied to the airport of departure by a parent or guardian who remains with child until embarkation. - Meet upon arrival at the airport of destination by a parent or guardian. - Parent or guardian must present ID or evidence to pick up UM on arrival. - UMNR must be inserted under Fax (SSR) - At time of departure the UM indemnity form relieving the carrier of any liability or responsibility of guardian slip and giving details of escort on departure/arrival is filled in and attached to the ticket. - Seat not be assigned in the emergency exit row. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 17

23 Unchecked Baggage - Free carry on items. - If unchecked baggage is over 5 kg or over maximum dimension, accepted as checked baggage. - If in excess of normal checked baggage; International sectors will be separated by Zonal fare. - AT7 = Maximum dimension 44x28x23 cm (Test unit standard). Total dimensions not exceed 108 cm (42inches). - A319, A320 = Maximum dimension 56x36x23 cm. Total dimensions not exceed 115 cm (45inches). - These dimensions include wheels, handles, and side pockets. - Weight 5 kg or 11 lbs. - Hand baggage suitable for placing in the closed overhead rack or under the passenger's seat with maximum mentioned dimensions. VIP (Very Important Person) No extra charge - Reserve 24 hours in advance prior to departure - In case of VIP treatment, contact person must send VIP information (name, position, flight detail) to reservation staff via fax or . - Notification of passengers must be inserted under fax field (OSI) in PNR. - VIP treatment form must be filled in and forwarded to director for approval. - Forward the form to ksbkk@bangkokair.com CC: KK, KP, KS of both departure and arrival station. WCMP (Wheelchair Manually) WCBD (Wheelchair dry cell battery) Passenger's wheelchair to be loaded on board AT7 2 A319 4 A320 4 (minimum crew) No extra charge - Reserve 24 hours in advance prior to departure - WCMP (Wheel Chair Manually Powered) & WCBD (Wheel Chair with dry cell battery) will be accepted by taking out cell battery. - Wheel Chair weight not over 80 kg. - Fully collapsible wheelchair and / or devices for supporting limbs etc. and other specialized equipment to support incapacitated passengers. - WCMP or WCBD must be inserted under Fax (SSR) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 18

24 WCHR (Ramp Wheelchair- Passenger can ascend steps) Wheelchair Assistance AT7 2 A319 4 A320 4 (minimum crew) No extra charge - Reserve 24 hours in advance prior to departure - Passenger must be able to step up to aircraft by him/herself and able to sit in a normal position. - Group of WCHR (sportsman) who fit to travel will be approved case by case by OV-F. - WCHR travel with escort is not included in limit number as mentioned. - WCHR must be inserted under Fax (SSR) - Passenger's conditions must be clarified under Fax (OSI) - PRS should be assigned for WCHR passenger close in lavatory or exit door area. - Seated by the window but not at the emergency exit seat. WCHS (Wheelchair - Passenger cannot ascend steps) Wheelchair Assistance Service AT7 2 A319 4 A320 4 (minimum crew) No extra charge - Reserve 24 hours in advance prior to departure - Acceptable if passenger allows to be carried, in case that station no high lift, the indemnity form must be signed when check in. - WCHS travel with escort is not included in limit number as mentioned. - WCHS must be inserted under Fax (SSR) - Passenger's conditions must be clarified under Fax (OSI) - Reservation staff shall consult with RES supervisor or RES Manager. - Seated by the window but not at the emergency exit seat. WCHC (Wheelchair - Passenger Immobile) Wheelchair Assistance Service AT7 2 A319 4 A320 4 (minimum crew) No extra charge - Reserve 24 hours in advance prior to departure - Acceptable if passenger allows to be carried, in case that station no high lift, the indemnity form must be signed when check in. - One escort is needed when passenger cannot help himself. - WCHC passenger who travelling alone who do not need the help of PG, must be notified by Reservation staff that they are required to sign an indemnity form at check-in counter. - Group of WCHC (sportsman) who fit to travel will be approved case by case by OV-F. - WCHC travel with escort is not included in limit number as mentioned. - WCHC must be inserted under Fax (SSR) - Passenger's conditions must be clarified under Fax (OSI) - Subject to change without notice. - Seated by the window but not at the emergency exit seat. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 19

25 X BAG (Excess Baggage) International sectors will be separated by Zonal fare. - To be charged upon check-in. - Maximum dimension of package; - 50x100x50 cm for AT x160x110 cm for A319 and A320. X BAG (Excess Baggage) In case of Special Authority is granted International sectors will be separated by Zonal fare. - Maximum dimension of package; - 50x100x50 cm for AT x160x110 cm for A319 and A XBAG must be inserted under Fax (SSR) - If agency contacts for XBAG, authority will be granted by VP of Sales. - If passenger contacts for XBAG, authority will be granted by VP of Marketing or Station Manager (KK). - Reservation staff shall send XBAG request document to RES Manager for consideration. Young Passenger (YP) AT7 2 A319 4 A320 4 (minimum crew) No extra charge - A person age years of age travelling alone who may require special assistance during the trip on PG service. - Accompanied to the airport of departure by a parent or guardian who remains with child until embarkation. - Meet upon arrival at the airport of destination by a parent or guardian. - If YP request special assistance, cannot carry infant or child. - If YP does not request special assistance, can carry infant or child. - For those who can travel alone and do not need special assistance, they are not required to be treated as Young Passenger but to be regarded as normal adult passenger. - CKIN must be inserted under Fax (SSR) field in PNR. - Seated in Lavatories area, galley but not at the emergency exit seat. - No alcohol shall be served. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 20

26 CPAP (Continuous Positive Airway Pressure) POC Portable Oxygen Concentrator No extra charge - PG allows bring CPAP/POC in cabin because of CPAP/POC concerned as valuable and fragile item. - Battery of CPAP is considered as DG as IATA DGR Manual, Table 2.3.A.,current edition (Lithium Ion Battery exceeding a Watt-hour rating of 100 Wh but not exceeding 160 Wh may be carried as spare batteries in carry-on baggage, or in equipment in either checked or carry-on baggage. No more than two individually protected spare batteries per person may be carried.) - PG does not allow using CPAP/POC on board. - Ground staff checks specification of the battery and inform cabin crew for confirmation that CPAP and battery has been checked without signing indemnity agreement form. - Suggest passenger let down water from CPAP to pass security check. - Avoid assigning seat at emergency exit and aisle seat with this device. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 21

27 SSR Type A/C Charge Conditions of Acceptance Handling Procedures Special Meal AVML (ASIAN VEGETARIAN MEAL) BBML (BABY MEAL) Infant/Baby Food Characteristics - spicy vegetarian combinations with limited use of dairy products. Prohibited - meat and meat products, fish, fowl and products with lard or gelatin, eggs. Acceptable - high protein foods (milk, cheese, yoghurt, lentils, beans, tofu), foods rich in iron (dried peas, beans, lentils, sholegrain products, dried apricots) and calcium (broccoli, mustard greens, kale, tofu, navy beans, dried figs, almonds, ground or in paste sesame seeds, brazil nuts, pistachio nuts). Characteristics - baby foods style, based on Jain customs. Prohibited - highly seasoned foods, foods containing wheat gluten, fish, eggs and citrus fruit, pork, veal, beef, solid food for children less than one year, meat with bone. Acceptable- strained fruit, strained vegetables, strained meats, and desserts. - AVML must be inserted under Fax (SSR) - BBML must be inserted under Fax (SSR) - BBML is suitable for the baby with 6 months of age and above, Parent should discretion before feeding baby and BBML is not intended for baby under 6 months. BLML (BLAND MEAL) CHML (CHILD MEAL) Characteristics - omit foods, beverages causing gastric discomfort. Prohibited - mustard, garlic, fried and fatty food, pickles, nuts fish, pulses Acceptable - lean meat, chicken breast, potatoes (boiled), rice, poached steamed fresh vegetables, farinaceous products pasta, white flour products, low fat dairy products, maize corn, and fresh fruit. Characteristics - soft and easy to chew meals, easily identified foods, healthy choices, use 2-12 years. Prohibited - fish with bone, meat with bone, nuts and seeds, highly seasons foods, hard candy, rich sauces, and whole grapes. Acceptable - carrot sticks, cheese and crackers, individual packaged fruit cups, fruit juices. - BLML must be inserted under Fax (SSR) field in PNR. - CHML must be inserted under Fax (SSR) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 22

28 SSR Type A/C Charge Conditions of Acceptance Handling Procedures DBML (DIABETIC MEAL) Low sugar No added sugar FPML (FRUIT PLATTER MEAL) GFML (GLUTEN FREE MEAL) Gluten intolerant meal HNML (HINDU MEAL) Characteristics - increased complex carbohydrates, high fiber, low fat, no sugar add. Prohibited - sugars, chocolate, fried and fatty food, syrups, sweet, puddings jams, cakes. Acceptable - fresh fruit and vegetable, fish, rice, baked potatoes, eggs, lean meat bread, whole meal, low fat, low fat cheese, pulse, farinaceous products pasta, milk. Characteristics fruit. Prohibited - additives, preservatives. Acceptable - prepared fresh fruit. Characteristics - ensure gluten from any source is not present in foods, do not provide foods where the ingredients cannot be verified by the manufacture's label. Prohibited - wheat and wheat flour, bread cakes and biscuits, sausages, barley oats and rye, pastry, farinaceous products pasta, sauces, soups, gravy mixes stock cubes. Acceptable - meat, poultry, fish, fresh fruit and vegetable, sago, maize corn, potatoes, rice, full cream dairy products, eggs, sugar and preserves, salt and pepper, soya, cheese, herbs and spices. Characteristics - foods prepared according to Hindu customs and respecting Hindu customs and respecting, Hindu dietary practices and beliefs. Prohibited - beef, veal, pork, raw and smoked fish. Acceptable - lamb, fish and seafood, chicken, fowl, fresh fruit and vegetable cheese and dairy products, starches, maize corn, rice, herb and spices, eggs, pulse. - DBML must be inserted under Fax (SSR) - FPML must be inserted under Fax (SSR) field in PNR. - GFML must be inserted under Fax (SSR) - HNML must be inserted under Fax (SSR) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 23

29 SSR Type A/C Charge Conditions of Acceptance Handling Procedures KSML (KOSHER MEAL) LCML (LOW CALORIE MEAL) LFML (LOW FAT MEAL) LSML (LOW SALT MEAL) Characteristics - foods chosen, prepared and served in accordance with Jewish dietary laws and customs. Prohibited - pork, sausages, cured meats. Characteristics - increased complex carbohydrates, high fiber, low fat. Prohibited - fried foods, added fats, oils and sugar, gravies and sauces, rich desserts. Acceptable - lean meat, low fat dairy products, fresh fruit and vegetables, high fiber wholegrain cereals. Characteristics - increased complex carbohydrates, high fiber, fats high in unsaturated fatty acids, low dietary cholesterol, low in saturated fatty acids. Prohibited - fried foods, sauces high in fat (cheese or cream sauces),egg yolks, offal (kidneys, liver, tripe, heart, sweetbreads), seafood (prawn, shrimp, squid, crab, fish roe and caviar, added fats, oils, alcohol-refined sugars, processed meats, processed cheeses. Acceptable - lean meat, poultry (skinless), fresh fruit and vegetables, high fiber wholegrain breads, high fiber wholegrain cereals, low fat dairy products, mono or polyunsaturated oils (olive, peanut, canola, safflower, sunflower or soybean oil), gravies with no cream/fat added. Characteristics - no salt added, omit highly salted foods. Prohibited - salt and garlic salt, cured meats, sausages, cheese, salad cream, gravy mixed, stock cubes, monosodium glutamate, instant potato mix, bread (ordinary), pickles, tinned vegetables, baking soda, powder, tinned meats, fish, tinned, shellfish, fish cured. Acceptable - salt-free margarine, low sodium breakfast cereals, low sodium cheeses, pepper, herbs, spices, vinegar, lemon and lime juice, salt-free seasoning mixes, garlic, onion, celery powders. - KSML must be inserted under Fax (SSR) - LCML must be inserted under Fax (SSR) field in PNR. - LFML must be inserted under Fax (SSR) field in PNR. - LSML must be inserted under Fax (SSR) field in PNR. SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 24

30 SSR Type A/C Charge Conditions of Acceptance Handling Procedures MOML (MOSLEM MEAL) NLML (NON LACTOSE MEAL) RVML (VEGETARIAN RAW MEAL) SFML (SEAFOOD MEAL) Characteristics - foods chosen prepared and served in accordance with Moslem dietary laws and customs. Prohibited - pork and pig by products, gelatin, flavoring extracts with alcohol, non-white fish meat from species without scales or fins. Acceptable - Halal produced meat/poultry from approved sources, milk. Characteristics - omit dairy products. Prohibited - cheese and dairy products, mayonnaise and salad dressings, batters, instant potato mix, toffee, fudge, chocolate, yoghurt, puddings, cakes and biscuits, cream soups, butter, sauces. Acceptable - meat, poultry, fresh vegetables, eggs, salt and pepper, farinaceous products pasta, nuts, pulse, potatoes, bread, rice. Characteristics - combination of raw fruit and vegetables. Prohibited - caffeinated beverages, highly processed foods, additives, preservatives. Acceptable - raw fruit and vegetables, pure fresh fruit/fresh juices. Characteristics - fish and/or seafood prepared according to local specifications. - MOML must be inserted under Fax (SSR) - NLML must be inserted under Fax (SSR) - RVML must be inserted under Fax (SSR) - SFML must be inserted under Fax (SSR) field in PNR. SPML (SPECIAL MEAL) Characteristics - special meal request that PG wishes to accommodate for which there is no specific meal code. - SPML must be inserted under Fax (SSR) VGML (VEGETARIAN VEGAN MEAL) Non-dairy, noeggs Characteristics - strict vegetarian foods. Prohibited - products from animal sources, meat and meat products, fish, fowl and products with lard or gelatin, dairy products, eggs, honey. Acceptable - fresh vegetables, sunflower olive oil and margarine, pulse, potatoes farinaceous products pasta, nuts, sugar and preserves. - VGML must be inserted under Fax (SSR) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 25

31 SSR Type A/C Charge Conditions of Acceptance Handling Procedures VJML (VEGETARIAN JAIN MEAL) VLML (VEGETARIAN LACTO-OVO MEAL) VOML (VEGETARIAN ORIENTAL MEAL) Characteristics - vegetarian foods prepare Indian style and according to Jain customs. Prohibited - meat, poultry, fish, seafood, eggs, root or bulbous vegetables, dairy products. Acceptable - fruit and vegetables, spices, tofu, pulses and cereals, rice. Characteristics - vegetarian foods. Prohibited - meat and meat products, fish, fowl and products with lard or gelatin. Acceptable - dairy products, eggs, nuts, fresh fruit and vegetable, sugar and preserves, pulse, potatoes, rice, farinaceous products pasta. Characteristics - vegetarian foods prepared Chinese style. Prohibited - meat, poultry, fish, seafood, eggs, dairy products. Acceptable - fruit and vegetables, spices. - VJML must be inserted under Fax (SSR) field in PNR. - VLML must be inserted under Fax (SSR) field in PNR. - VOML must be inserted under Fax (SSR) Updated by: Ms.Oranit Lahday Ground Operations Standard Manager (GX) SD-GZ-GX003, Rev.04, Effective 01 January 2014 P a g e 26