Optional Service Fees

Transcription

1 Free baggage allowance Included in your ticket Area of application / cabin Class Class Mind: General Allowance Free baggage allowance for flights to Brazil For all pieces the maximum dimension of 158 cm per piece applies. The maximum hling weight per piece is 32 kg. 2 x 32 kg (per person, non-cumulative) 2 x 32 kg (per person, non-cumulative) 1 x 23 kg (per person, non-cumulative) 2 x 23 kg (per person, non-cumulative) * Children (2 12 years of age) 2 x 32 kg + Stroller 1 x 23 kg + Stroller Children (2 12 years of age) Free baggage allowance for flights to Brazil 2 x 32 kg + Stroller 2 x 23 kg (per person, non-cumulative) * Infant (0 2 years of age) 1 x 23 kg + Stroller 1 x 23 kg + Stroller * For bookings as of 10th May During the following period this rule is not applicable: 18th July nd August In this case the general baggage allowance in economy class applies (1 x 23 kg per person allowed). Mind: For all pieces the maximum dimension (height + width + depth) of 158 cm per piece applies. The maximum hling weight per piece is 32 kg. H baggage Included in your ticket Area of application / cabin Class Class Number of pieces 2 1 Dimensions per piece 55 x 40 x 23 cm 55 x 40 x 23 cm Weight per piece 8 kg 8 kg Additional items Adults children with their own seat may also take the following on board: Hbag, laptop bag or shoulder bag (max. 40 x 30 x 10 cm) Child s seat One pair of crutches, arm or leg splints or other kinds of prostheses Registered medical equipment 1/8

2 Excess baggage charges bigger, heavier, oversized Cabin Weight Size* Short / Medium Lang haul bigger than allowance Heavier than allowance Bigger heavier than allowance * Size = length + width + heigth of baggage item max. 23 kg over 158 cm kg max. 158 cm kg over 158 cm Additional baggage charges Stard, bigger, heavier Cabin Weight Size* Short / Medium Lang haul All Stard max. 23 kg max. 158 cm Oversize max. 23 kg over 158 cm Very heavy kg max. 158 cm Very heavy oversize * Size = length + width + heigth of baggage item max. 32 kg over 158 cm /8

3 Charge for a 2 nd baggage Lower rate Cabin Weight Size* Price Max Service 2 nd baggage item** CHF EUR USD CAD max. 23 kg max. 158 cm * Size = length + width + heigth of baggage item ** Second bag fee only applies in connection with travel to/ from South Africa, Canada USA. Seat reservation Stard, emergency exit, extra seat, Max Cabin Seat Type Short /Medium Long haul Stard seat Emergency exit seat on A320 * Emergency exit seat on A330 * Extra seat (more legroom) Max Calgary Havana Cape Town Las Vegas Maledives Mauritius Phuket Punta Cana * Passengers with limited mobility, infants children to 15 years of age, unaccompanied minors pregnant women cannot sit on the emergency seats. Seats for special-category passengers will remain free of charge according to their requirements. Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0) or services@flyedelweiss.com. All other guests secure their free seat reservation through their booking office. Fees for seat reservations apply per person sector/flight leg. You must book a flight before reserving a seat. Seat reservations may be done online up to 4 days prior to departure. 3/8

4 Cabin Seat Type Short /Medium Long haul Rio de Janeiro Tampa Bay Vancouver * Passengers with limited mobility, infants children to 15 years of age, unaccompanied minors pregnant women cannot sit on the emergency seats. Seats for special-category passengers will remain free of charge according to their requirements. Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0) or services@flyedelweiss.com. All other guests secure their free seat reservation through their booking office. Fees for seat reservations apply per person sector/flight leg. You must book a flight before reserving a seat. Seat reservations may be done online up to 4 days prior to departure. Sport equipment Scuba, windsurf, golf, ski... All sport equipment (category normal) are free of charge on long haul flights if within the free baggage allowance (max. 23 kg, 158 cm) of the ticket. We advise to pack bycicles / or sport equipment carefully appropriately. Edelweiss assumes no liability for broken content of your luggage. Edelweiss transports one item of sports equipment (category normal) weighing up to 23 kg, on flights to Hurghada Sharm El Sheikh, free of charge. For all other flights the following table applies: Cabin Equipment type Short /Medium Long haul Category Normal (up to 23 kg) incl.* incl.* incl.* incl.* Category Big (up to 32 kg) * The first sport bag category normal is offered free of charge on long-haul flights. For every additional sport bag on long-haul flights the additional baggage conditions apply. 4/8

5 Category normal Sports Equipment Definition Golf Equipment * Ski Equipment ** Snowboard Equipment ** Waterski Equipment Bicycle 1 golf bag containing 1 set of golf clubs, golf balls tees, 1 pair of golf shoes 1 pair of ski, 1 pair of poles, 1 pair of boots (even if in separate bag), 1 helmet 1 snowboard, 1 pair of boots (even if in separate bag), 1 helmet 1 pair of waterski or 1 slalom waterski Surfboard 1 board (up to 2 m) Scuba Equipment Boogieboard / Bodyboard / Wakeboard Kite Surfboard Waveboard Archery Equipment Bowling Equipment Fishing Euipment *** Sporting / Hunting Weapons plus Ammunition Parachute Equipment Skateboard Tennis- / Squash- Badminton Equipment Alpinist / Hiking / Walking Equipment Hockey Equipment Inline skates Javelin 1 regular bike (no motor / no e-bike) or 1 special children s trolley to use with a bike or 1 one-wheel bike 1 diving mask, snorkel, fins, wetsuit, BCD-jacket, regulator, 1 empty tankbottle, 1 lamp (switched off, energy source separately packed, removed battery protected against short circuit) 1 board 1 kite, 1 board 1 board, 1 set of body protection in 1 durable protective container 1 set of bow arrow packed in 1 durable protective container 1 bowling bag, 1 bowling ball, 1 pair of shoes 1 tackle box or 1 haversack or 1 angler s basket, 1 rod, 1 bag or 1 box Sporting / Hunting guns, pistols, rifles plus ammunition (ammunition must be packed separately) 1 set of Parachute Equipment packed in 1 container 1 board, 1 set of body protection (knee, arms, etc.), 1 helmet 1 set of rackets balls packed in 1 bag 1 backpack, 1 ice pick, 1 pair of climbing iron, 1 pair of poles 1 hockey bag, hockey sticks, 1 pair of ice skates, 1 set of body protection (knee, arms, etc.), 1 helmet 1 pair of inline skates, 1 set of body protection (knee, arms, etc.), 1 helmet set of javelin packed in one container * Swiss Golf Traveller can check-in 1 set of golfing equipment free of charge. SWISS HON Circle Senator members can check-in 1 set of golfing equipment free of charge on worldwide routes except for flights to/from/via USA/CAN. ** On flights operated by Edelweiss or SWISS, the 1st pair of ski / winter equipment is always free of charge *** On flights to/from Canada, Edelweiss carries your fishing rod (packed in a plastic tube) free of charge. 5/8

6 Category big Sports Equipment Tem Bike Windsurf Equipment Hang Gliding Equipment Definition 1 tem bike with max. 2 seats (no motor / no e-bike) 1 board, 1 sail, 1 boom, 1 mast, 1 gear bag Longboard 1 board (exceeding 2 m) Horse Riding Equipment Canoe / Kayak Rubber Dinghy Pole Vault Equipment 1 set of hang gliding equipment packed in 1 container 1 saddle, 1 set of horse harness, 1 horse whip, 1 pair of riding boots, 1 barebrack pad, 1 set of polo sticks 1 canoe or 1 kayak (no motor attached), 1 set of paddles 1 rubber dinghy (no motor attached), 1 set of paddles 1 set of vaulting poles packed in 1 container * Swiss Golf Traveller can check-in 1 set of golfing equipment free of charge. SWISS HON Circle Senator members can check-in 1 set of golfing equipment free of charge on worldwide routes except for flights to/from/via USA/CAN. ** On flights operated by Edelweiss or SWISS, the 1st pair of ski / winter equipment is always free of charge *** On flights to/from Canada, Edelweiss carries your fishing rod (packed in a plastic tube) free of charge. Special meal Cabin Meal Type Short /Medium Long haul Special meal Kosher Low salt meal Low fat meal Low calorie meal Child meal Vegetarian meal including dairy products Vegetarian meal excluding diary products eggs Non lactose meal Gluten free meal Diabetic meal Moslem meal Special meal orders may be placed online up to 4 days prior to departure. 6/8

7 Medical Equipments services Cabin Service Type Short /Medium Long haul Escort for passengers with impaired hearing or vision Oxygen bottle Wheelchair accompanying service up down steps (WCHS) Wheelchair accompanying service for ramp (WCHR) Wheelchair accompanying service all the way to seat (WCHC) Medical equipment: shots Other medical equipment (e.g. walker) Portable oxygen concentrator (POC/CPAP) Security authorities will only accept the quantity of medication in your h luggage required for the duration of the journey (flight transfer). Wheelchair assistance may be ordered up to 4 working days prior to departure. Seats for special-category passengers will remain free of charge according to their requirements. Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0) or services@flyedelweiss. com. All other guests secure their free seat reservation through their booking office. Seats for special-category passengers will remain free of Travel insurance Cabin Service type Short / medium Long haul Cancellation insurance Mondial Assistance Cancellation insurance Mondial Assistance Travel insurance may be taken out for bookings via flyedelweiss.com only, covering the cancellation costs of your flights (up to a maximum of CHF 6 000). It also covers insurance for travel incidents with unlimited coverage (in accordance with the General Conditions of Insurance), 24-hours service helpline as well as mobile phone credit card cancellation service. The insurance is valid for a maximum of 92 days. 7/8

8 Animals Cabin Service type Short / medium Long haul Animal in hold (kennel 1 or max. 60x45x40 cm) Animal in hold (kennel 2 5 or over 60x45x40 cm) Pet in cabin * (in a softbox max. 55 x 40 x 23 cm) The animal may be registered up to 4 working days prior to departure as the number of animals per aircraft is limited. * Seats for passengers travelling with animals in cabin will remain free of charge. Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0) or services@flyedelweiss. com. All other guests secure their free seat reservation through their booking office. Children Cabin Service type Short / medium Long haul Baby basket * Unaccompanied minor ** * Baby baskets may be ordered for babies up to 8 months (max. 11 kg or 70 cm). The number of baby baskets on-board is limited, thus your reservation is essential. Baby baskets can only be installed on certain seats on-board. Seats for passengers travelling with an infant with bassinet facility remain free of charge - 1 adult travelling with an infant with bassinet facility another child/other children (up to 11yrs), the accompanying child/ren are entitled to seat reservation free of charge. - If 2 or more adults are travelling with an infant with bassinet facility, only the adult with the infant gets a free seat due to matory seating for the bassinet. All other passengers (adults children) need to pay for their seats. Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0) or services@flyedelweiss. com. All other guests secure their free seat reservation through their booking office. ** Should a child be travelling alone ( unaccompanied minor ), UM service will provide care for the child at the airport on-board. An online reservation may be placed up to 4 days prior to departure. Seat reservation for unaccompanied minors: Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0) or services@flyedelweiss. com. All other guests secure their free seat reservation through their booking office. For further information you may contact the Edelweiss Service Center: +41 (0) (Mon Fri 08:00 20:00; Sat / Sun 09:30 18:00). Effective 20.MAY2016 8/8