LinkedIn Riva del Garda (TN). Role and tasks:

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Angela Bennett
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PERSONAL INFORMATION Surname and name Chiara Larcher Date and place f birth 04/02/1987 - Rveret (TN) Natinality Italian LinkedIn www.linkedin.cm/in/chiara-larcher-aa65a792?

and trainer. SPA Manager Assistant at CXI SPA - LIDO PALACE Htel 5*Luxury in Riva del Garda (TN).

1 PERSONAL INFORMATION Surname and name Chiara Larcher Date and place f birth 04/02/ Rveret (TN) Natinality Italian LinkedIn WORK EXPERIENCE May at the current date July January 2017 Emplyed at WELLNESS & BEAUTY CONSULTING (Ortisei, BZ) as Amy Gller-Keller cllabratr, assistant and trainer. SPA Manager Assistant at CXI SPA - LIDO PALACE Htel 5*Luxury in Riva del Garda (TN). Rle and tasks: Human Resurces management and rganizatin fr the SPA department (shifts rtatin, HR needs and frecasts, team building and training, set gals and create incentives in rder t reach the budget). Frnt Office activities at the SPA Receptin: Custmer management, payments management. Guest cunselling, sale f SPA gds and services, management f the planning, reservatins. Welcme and management f jurnalists and VIPs in cllabratin with the Marketing Department. Cmplaints management. Develpment and cntrl f SOP (Standard Operating Prcedure) and checklists. SPA marketing: packages and ffers creatin, mailing. Events management in cllabratin with the Marketing Department. Supplier management (rders and inventry). Organizatin and management f rdinary and extrardinary maintenance f the SPA department. Beauty treatments and massages. 1

2 April - Octber 2016 December June 2015 SPA Manager Assistant at ARMONIA SPA - DU LAC ET DU PARC GRAND RESORT 4*Superir in Riva del Garda (TN). Rle and tasks: see CXI SPA - LIDO PALACE HOTEL. SPA Manager Assistant and SPA Supervisr at Grupp Brile THERMAE HOTELS in Aban Terme (PD) - ABANO GRAND HOTEL 5*Luxury and GRAND HOTEL TRIESTE & VICTORIA 5* as Daniela Virgintin assistant. Rle and tasks: Organizatin and management f SPA and Beauty departments: payments supervisin, Guests prgrams revisin, HR needs and frecasts, planning management, management and rganizatin f the medical agenda. Human Resurces management (SPA Dctrs and specialists, physitherapists, massage therapists, beauticians and mud peratrs): shifts rtatin, HR needs and frecasts, trainings, set gals and create incentives in rder t reach the budget. Frnt Office activities at the SPA Receptin: Custmer management, cunselling Guests n SPA and beauty treatments, sale f SPA gds and services, management f the planning, reservatins. Cmplaints management. Welcme and management f the educatinal events fr jurnalists and VIPs in cllabratin with the Grupp Brile Marketing Department. Develpment and cntrl f SOP (Standard Operating Prcedure) and checklists cncerning the Quality System implementatin. SPA marketing: packages and ffers creatin, mailing. Events management in cllabratin with the Grupp Brile Marketing Department. Supplier management (rders and inventry). Organizatin and management f rdinary and extrardinary maintenance f the SPA department. September Nvember 2014 Perid Perid Perid Training at BIOLINE JaTò S.r.l. in Trent. Rle and tasks: Trainer fr the BIOLINE csmetics line. Cllabratin within tw prjects managed by Cperativa Sciale Amalia Guardini in Rveret. Rle and tasks: educatr, mentr, and psychphysical supprt f disabled peple during their integratin prcess in private cmpanies. This task required the creatin and the implementatin f a prtected wrking envirnment inner the private cmpany, which allws the disabled peple t live an average life (prjects spnsred by CnSlida and FSE). Part-time jb at Dental Studi Dr Tasini Giulian in Mri (TN). Rle and tasks: Dental Assistant and secretary, management and rganizatin f the medical agenda. Part-time jb at Obstetric and Gynaeclgical Studi Dr Grga Givanni in Rveret (TN). Rle and tasks: secretary, management and rganizatin f the medical agenda. 2

3 EDUCATION AND TRAINING September 2016 Perid Perid Seminar and wrkshp held by Girgi Nardne in Milan n the theme STRATEGIC PROBLEM SOLVING The art f slving seemingly irreslvable prblems, with certificate. Russian language private lessns and attendance at the Intensive curse in Russian language at MGU Lmnsv Mscw State University - Russian Language Centre in Mscw (Russia): intensive curse fr freigners with fficial certificatin and family stay. Tw-year high prfessinal training and specializatin curse fr SPA Managers called Alta Frmazine Prfessinale per Tecnic Superire per la Gestine del Centr Benessere at Opera Armida Barelli in Rveret (TN). Degree thesis n The Spa Management: Management Strategies t enhance the efficiency and braden peratins f SPA and Wellness Centres. Final mark 99/100, supervisrs: Dr Virgintin Daniela and Dr Azzini Lina. Internships included within the high prfessinal training and specializatin curse fr SPA Managers: Hspitality prcesses linked t the SPA r the wellness centre (138 hurs) at MyVitalis Nature Htel 4* in Flgaria (TN), Nvember Prducts, services and basic prcesses f beauty and wellness centres (138 hurs) at CXI SPA - Lid Palace Htel 5* Luxury in Riva del Garda (TN), December Wrkflw management (138 hurs) at ADLER THERMAE Spa & Relax Resrt - Tscana 5* Luxury in Bagn Vignni - San Quiric d Orcia (SI), July Prducts, services and basic prcesses f thermal centres (138 hurs) at Terme di Rabbi and Grand Htel Rabbi in Fnti di Rabbi (TN), August SPA prduct and service develpment (138 hurs) at ADLER DOLOMITI Spa & Sprt Resrt - Val Gardena 5* Luxury in Ortisei (BZ), Octber Supplier and stck management (138 hurs) at CXI SPA - Lid Palace Htel 5* Luxury in Riva del Garda (TN), December Marketing and sale f SPA prduct and service (138 hurs) at BIOLINE JaTò S.r.l. in Trent, February Final internship (160 hurs) at Ideaturism Marketing & Cnsulting in Trent, July Final internship (190 hurs) at SPA TE JAGA - Active Htel Olympic 4*, member f Vita Nva Trentin Wellness in Vig di Fassa (TN), August Indicatrs fr Quality management and cntrl (138 hurs) at ADLER THERMAE Spa & Relax Resrt - Tscana 5* Luxury in Bagn Vignni - San Quiric d Orcia (SI), September Perid Shiatsu curse (first level) at Scula di Shiatsu e Medicina Orientale TE HARA in Rveret (TN). 3

4 July 2014 July 2014 June 2013 Califrnian massage curse with certificate (thery and practice, 21 hurs) held by Aditi Rberta Beghi (Operatre Olistic Prfessinale S.I.A.F. cd. FR896-OP) in Vig di Fassa (TN). Attendance at the Training Day Vita Nva Trentin Wellness fr beauticians held by Dr Ferri Francesca and Dr Azzini Lina, at Effigilab in Lavis (TN). Attainment f the Prfessinal Qualificatin f Aesthetician at Istitut di Frmazine Prfessinale Sandr Pertini in Trent, final mark 98/100. Internship included within the Prfessinal schl f aesthetics (160 hurs) at CXI SPA - Lid Palace Htel 5* Luxury in Riva del Garda (TN), March - May March 2013 Nvember 2010 Attainment f the Degree certificate (Laurea Magistrale) in Linguistic Mediatin, Turism and Culture at University f Trent. Final mark 110 e Lde/110. Degree thesis written in English n Wellbeing Turism: Develping Innvative Strategies and Opprtunities fr Trentin. Supervisrs: Prf Ceramella Niclin and Prf Martini Umbert. Attainment f the Degree certificate (Laurea Triennale) in Languages and Cultures fr Turism and Internatinal Trade at University f Verna. Final mark 103/110. Internship included within the Laurea Triennale degree curse (200 hurs) at the Exprt sales department f Marmi Marcn Srl in Vlargne, Dlcè (VR). March - May Perid Attainment f the Diplma di Maturità at Lice Linguistic Eurpe Arcivescvile in Trent, final mark 91/100. PERSONAL SKILLS LANGUAGES Italian Mther tngue English Level C2 written and spken Spanish Level C2 written and spken German Level B2 written and spken Russian Level B1 written and spken In pssessin f Eurpean Language Certificates. 4

5 OTHER FORMATIVE EXPERIENCES ABROAD During my studies, I tk part in varius study trips, educatinal experiences and curses abrad, aimed at learning freign languages and cultures (England, Ireland, Spain, Chile, Germany, and Austria). Ntewrthy was my three-mnth linguistic and intercultural experience at La Serena - Chile, which included the attendance f regular lessns at the Italian schl Alcide De Gasperi in La Serena, and family stay (prject rganized by the Assciazine Trentini nel Mnd in cllabratin with the Prvincia Autnma di Trent). OTHER EUROPEAN CERTIFICATES 2010 Prfessinalising mdule English language applied t new Technlgies: Web English and Multimedia Cmmunicatin Strategies Prfessinalising mdule Basic skills f jurnalism fr Internet. Prject f Turist Cmmunicatin in German language Prfessinalising mdule Linguistic and cultural experience in England, entailing artistic and cultural wrkshps at the Glbe Theatre in Lndn. COMPUTER SKILLS In pssessin f the Eurpean Certificate ECDL Full Standard (Eurpean Cmputer Driving Licence - 7 mdules). Gd cmmand f Office, search engines and database. Prficient user f: RESERVATION ASSISTANT (Serenissima Infrmatica) SALUS (Airne Sftware) COMMUNICATION, ORGANISATIONAL, MANAGERIAL AND JOB-RELATED SKILLS Gd cmmunicatin and relatinal skills gained thrugh many wrking experiences in cntact with peple and the academic, humanistic, linguistic, aesthetic and managerial training. Gd rganisatinal and leadership skills gained as respnsible fr Human Resurces management, training (in Italian and English), and inductin f new staff members. 5

6 Gd skills in mtivating the Staff and team building. Seriusness, cmmitment and reliability are part f my natural aptitude. In additin, I had the pprtunity f widening this skills wrking in medical and technical fields, as well as managing SPAs quality cntrl prcesses. Flexibility and gd ability in teamwrk gained thrugh many wrking experiences where it was necessary t crdinate and cllabrate with different prfessinal figures. Gd empathy thanks t my natural aptitude. Prblem slving skills bth at peratinal and strategic level. OTHER SKILLS AND COMPETENCES Aerial silks instructr. Free time: aerial hp and Latin-American dance. I authrize the prcessing f my persnal data under the D. Law 196/03 n the Prtectin f Privacy. 6

Part 5: Activity & visit plans and financial management

Part 5: Activity & visit plans and financial management 5.1 Activity plan 5.1.1 List the activities that yur partnership plans t carry ut in the next year, including pre- and pst- visit activities. Activity