One Love Manchester at Emirates Old Trafford Cricket Ground. Sunday 4 June Important information

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1 One Love Manchester at Emirates Old Trafford Cricket Ground Sunday 4 June 2017 Important information The One Love Manchester benefit concert will take place at Emirates Old Trafford on Sunday 4 June, to honour and raise vital funds for the victims and families who were tragically affected by the Manchester attack after the Ariana Grande show last week. Ariana Grande has called on the biggest international names in music to join her for this unforgettable evening, including Justin Bieber, Coldplay, Katy Perry, Miley Cyrus, Pharrell Williams, Usher, Take That, Niall Horan, Robbie Williams, Little Mix and others. Net ticket proceeds of the show will go directly to the We Love Manchester Emergency Fund which was set up by the Manchester City Council in partnership with the British Red Cross, in aid of grieving families and victims of the horrific attack. DOOR TIMES Doors open at 4pm Bars and food units will also be open from 4pm There will be entertainment around the venue from 4pm The main show gets underway at 7pm The end of the show will be 10:30pm We strongly advise that you arrive early as there will be enhanced security checks at each entry point. FREQUENTLY ASKED QUESTIONS WILL I GET SEARCHED? All persons will be searched in line with the procedures in place for your safety. For a list of prohibited items please see Conditions of Entry, Clause 7 here. We strongly advised you to minimise the number of items you bring as this will speed up your entry. It is now an offence, to possess a pyrotechnic, flare or similar device whilst attending, entering or being in a concert venue. Anyone in possession of these or any other prohibited items will be refused entry and the items confiscated. We strongly advise you not to bring any bags to the event.

2 HOW DO I ENTER THE VENUE? For tickets in stands A and E, please enter via gate 1 on Talbot Road For tickets in stands B and C, please enter via gate 5 on Brian Statham Way For tickets in the standing area, please enter via the gate(s) indicated on your ticket(s) I HAVE A GENERAL ADMISSION STANDING TICKET, WHERE CAN I WATCH THE CONCERT FROM? General Admission tickets give you access to the standing area on the pitch ONLY. I HAVE A RESERVED TICKET, WHERE CAN I WATCH THE CONCERT FROM? A reserved ticket will give you access to your specified seat ONLY. To find out how to locate your stand, please take a look at the stadium map below and speak to one of our friendly stewards to help you find your seat. ARE THERE ANY AGE RESTRICTIONS? For seated tickets under 14s must be accompanied by an adult. For standing tickets no under 14s allowed, under 16s must be accompanied by an adult. I HAVE A TICKET QUERY If you have any queries relating to your tickets, please contact the Ticketmaster customer services team on

3 WHERE IS THE ACCESSIBLE AREA LOCATED? The accessible viewing area and accessible seats are located in front of the Red Rose Suite directly opposite the stage and can only be utilised by those with a valid accessible ticket. Customers in the Accessible Area are for safety reasons requested to remain in their location for a short period of time at the end of the concert to allow the crowd to disperse. IS THERE DISABLED PARKING? Unfortunately, all disabled parking spaces are now sold out, please see the TfGM link below for details of alternative parking including park and ride schemes. HOW DO I GET TO EMIRATES OLD TRAFFORD? With several high profile events taking place in Manchester over the weekend, extra capacity will be provided on public transport. Journey times are likely to take longer so you should plan ahead and ensure you allow extra time. We advise that wherever possible you avoid driving to the Old Trafford area on Sunday and instead use public transport. Full details of public transport provision for the weekend can be found here: You can also on Twitter for the latest public transport information WHERE CAN I PARK? There will be no parking at Emirates Old Trafford, Manchester United Football Club or Tesco Extra Stretford for this event and we advise you to use public transport wherever possible see the above website for all the information from TfGM. However, there will be additional Park and Ride services in operation see below. CAN I PARK AND RIDE? Park and ride facilities have been strengthened across the region with additional venues being provided at Event City and within the city centre, where commercial parking is also available. For more details and a map of the park and ride locations please visit: WILL THERE BE ANY ROAD CLOSURES? The roads around the venue (Brian Statham Way, Great Stone Road, Warwick Road and part of Talbot Road at the front of the ground) will have closures in place during the concert. Brian Statham Way will be closed for the duration of the event, Talbot Road will close at approximately 2:30pm between the junction of Great Stone Road and White City Way, Great Stone Road will be closed at the end of the event to ensure safe transit of spectators. There will be a diversion signposted via White City Way to Chester Road to bypass the event zone. The closed roads will be opened again when it is deemed safe post-event.

4 TAXIS Please note that Uber will make a donation equal to all Uber fares taken to and from the One Love Manchester concert to the British Red Cross Society for its We Love Manchester Emergency Fund. IS THERE A DROP OFF ZONE? There is no designated drop off area, we strongly advise you to travel to the event using public transport. Details can be found on the TfGM website link above. IS THERE A PICK-UP POINT? Post-event, the pick-up point will be located directly outside Manchester United Football Club at the E1 / E2 car park. The car park can be accessed via Wharfside Way where all cars will be subject to a mirror search underneath. Please allow extra time on your journey accordingly. CAN I BRING FOOD AND DRINK? No food or drink will be permitted into the venue but there will be a wide range of refreshments that are available inside the venue. If any specific food is needed for special dietary requirements a doctor s note will be required on entry. CAN I BUY ALCOHOL AT THE CONCERT? Yes, however we will be operating Challenge 25, so please bring identification with you. Forms of accepted ID are Passport, Cards bearing the Pass or Photographic Driving Licence. CAN I BRING IN AN UMBRELLA IF IT S GOING TO RAIN? Unfortunately umbrellas are on the list of prohibited items for safety reasons and so that they don t block the viewing experience of fellow fans. We therefore advise you to pay particular attention to the weather forecast and dress appropriately for the expected conditions. CAN I GET ACCESS TO A BAR THAT IS INDOORS? Only if you are in receipt of a specified wristband. ARE THERE ATM S ON SITE? There are a limited number of ATMs on site that may incur a charge. Please note there will be no pass-outs once you have entered the ground. WHERE CAN I BUY MERCHANDISE? There will be a number of official merchandise outlets located inside the venue. We would advise against purchasing any unofficial merchandise outside the venue. GENERAL ENQUIRIES If your question is not answered on our website or within the Frequently Asked Questions please feel free to call our main switchboard a call on

5 KEEPING UP TO DATE You can get up to date information from our website on our Facebook page: facebook.com/lancsccc, or by following these You can also on Twitter for the latest public transport information WELFARE AREAS If you require medical assistance, at any point during the event, please speak to an official Steward who will assist in directing you to the closest First Aid point. VICTIM SUPPORT Victim Support offers free, confidential emotional and practical support to anyone affected by the Manchester attack, and any act of terrorism either home or abroad. Anyone who feels they need help can call the Victim Support supportline number on or you can get more details at victimsupport.org.uk I DON T HAVE A TICKET, CAN I STILL COME TO THE VENUE? If you don t have a ticket for One Love Manchester at Emirates Old Trafford, please do not travel. The concert is live on BBC One from 6pm.