WESTON PARK CUSTOMER INFORMATION

Transcription

1 WESTON PARK CUSTOMER INFORMATION FRIDAY 19TH UNTIL MONDAY 22ND AUGUST 2016 FESTIVAL APP FROM TELFORD BUS STATION Celebrate our #V21st with us and our 2016 V Festival app. Plan out your schedule with the built-in diary so you always know when your favourite artists are about to hit the stage. Our push notifications will ensure you are the first to find out about any special onsite offers and more. You can also explore the festival with the site map and read about all artists performing at this year s V Festival, sponsored by Virgin Media. Every 20 minutes FROM TELFORD PARK INN & FORGE GATE HOTELS Weston Park is one of the most welcoming stately homes with as much character as any English castle and as many stories as any royal home. The grounds of Weston Park combine 1,000 acres of natural beauty with three centuries of garden design. From the formal lines and long avenues of the 17th century garden s to the unique style added by Capability Brown in the 18th century. GETTING THERE TO STAFFORD RAIL STATION MONDAY 22 AUGUST SHUTTLE SERVICES TO V FESTIVAL FROM STAFFORD RAIL STATION 06:00-20:30 08:00-15:30 09:00-15:30 MONDAY 22 AUGUST 09:00-19:00 19:00-00:30 04:30-12:30 TO TELFORD BUS STATION Every 20 minutes TO TELFORD PARK INN & FORGE GATE HOTELS TO TELFORD RAIL STATION FROM TELFORD BUS STATION 07:00-19:00 10:00-14:00 19:00-00:30 04:30-12:30 TO WOLVERHAMPTON RAIL STATION 09:10-15:40 10:10-15:40 SHUTTLE SERVICES FROM V FESTIVAL RAIL AND BUSES National Express West Midlands will be operating a 10 return and 7 single shuttle bus service from Wolverhampton Bus Station (Pipers Row) and Stafford Rail Station to Weston Park and back. A third National Express service will operate on Saturday and Sunday from Telford pick up/drop off points at 8 return and 5 single. 09:05-15:35 10:05-15:35 FROM TELFORD RAIL STATION WESTON PARK 09:00-15:30 10 :00-15:30 08:00-20:30 22:00-22:30 08:00-16:00 08:00-16:00 National Express will try to maintain the advertised frequency throughout the duration of the advertised times, however on Saturday and Sunday evenings due to the nature of the festival leaving times for buses may be affected. Please be assured that National Express will continue operating until all passengers on the shuttle buses have been transported to their destination on the time table if they are at the on-site festival bus station for the advertised time. FESTIVAL COACHES Coach travel can be booked in advance by visiting our official coach suppliers at If booking festival tickets and a coach travel package, please note that festival tickets will only be given out when disembarking from the coach at the festival. Coaches leave the festival site from the bus station shown on the map below. BY CAR Please follow road signs to V Festival, failure to do so may prevent entry to the park. Please do not use SAT NAV when nearing Weston Park as road closures are in place that are not usually there. FROM NORTH WALES, WIRRAL & CHESHIRE. Use A49, A41 south then follow directional signs to V Festival. FROM M6 NORTHBOUND off at J10a then M54 to J3 to the V Festival No access to V via M6 J12 northbound FROM SOUTH WALES M4 to A449 then A40 to M50, M5, M6, M54 J3. FROM NORTH EAST M1 to J23A, then A42, M42, M6 Toll off at Junction T8, A460, M54 J3 FROM SOUTH EAST M40, M5, M6 Northbound as above or M1, M6 as above. There will be road signs as you approach the V Festival. Failure to follow the signed routes may prevent entry to the park. Road closures are in place so DO NOT follow your Sat Nav, but DO follow all directional signs.

2 GETTING A LIFT The Pick Up & Drop Off point is accessed from the A5 but please be sure to follow the directional signs so you enter through the correct gate. Use the Pick Up & Drop Off point at the end of the day for taxis and arranged collections and do not make your own meeting point as it may be inaccessible to pedestrians or cars due to temporary traffic orders. There is now an official taxi rank at the pick up/drop off point, please use this for licenced taxi s and for your own safety please don t get into any vehicles that are not licensed. EXITING BY CAR Please be patient when exiting, stewards will assist you. Please look after yourself and others and ensure you are fit to drive before you leave the festival. CAR PARKING There are official, supervised and lit car parks. Parking is 20 per vehicle arriving on Friday and 10 if arriving on Saturday or Sunday, all fees are payable on arrival, please have correct money ready. Do not park on the surrounding roads as you will be towed away. AGE POLICY V Festival is not suitable for young children. Children under 5 are not permitted, children 16 and under must be accompanied by an adult aged 18 or over at all times and will need a full priced ticket. ARRIVING AT V FESTIVAL Opening Times CAR PARKS: 8AM FRIDAY CAMPSITES/WRISTBAND EXCHANGE: 9AM FRIDAY WEEKEND CAMPING You will receive your ticket from your ticket outlet which you must exchange for a wristband on arrival at the wristband exchange tent opposite Gates 15, 16 & 17. Ensure you make a note of which campsite you camp in. Please do not put tents or equipment in the fire lanes within the campsites, it will be removed even if you are not present. The lanes allow emergency vehicles access, if you are in any doubt please ask. Ensure you wear your wristband all weekend, removing it will invalidate it and no re-admittance will be permitted. Replacement tickets/wristbands will not be given in any circumstances. There will be recycling bags available from our Green Messengers around the Wristband Exchange and in the campsites over the weekend. There are recycling and litter points throughout the campsites, do please do use these to help us keep the campsites tidy and recycle your waste after you have left. There is a main recycling point on route to the arena. You can take your recycling here on your way to the arena in the mornings, why not take a bag of cans to Every Can Counts and let the competitive streak in you come out to try and win VIP tickets to next year s festival. Make the trip from the car parks or coach station a little easier by using the trolley service from the car parks and on route to the arena. All fees from the service go to Village Water who supports water projects in Africa. FRIDAY NIGHT We re excited to announce that BBC Radio 1 s Summer of Dance season will take over the Radio 1 stage at both V Festival sites on Friday 19 August, just hours before the 21st Birthday celebration commences. There s no better way to get the party well and truly started than with some of the hottest dance acts on the planet. You won t want to miss this, so make sure your tents up and lashes are on, for 7pm. Due to the huge success of Headphone Disco in the Dance Arena we ve secured even more headphones this year and extended the times so you ll be able to dance like a lunatic from 21:30 on Friday night and 12:00 Saturday night until the early hours. Pink Moon customers will receive further information from the Pink Moon Team, if you have any queries please contact info@pinkmooncamping.co.uk V STYLE V Style customers will receive further information from our V Style Team, if you have any queries please contact vstyleweston@vfestival.com DAY TICKET HOLDERS SATURDAY &/OR SUNDAY You are not permitted to camp or stay on site and do not need a festival wristband. Your ticket will allow you entry to the arena via Gate 15, 16 & 17 on Saturday and/or Sunday and will be scanned by the stewards. There is no re-admittance to the arena so please ensure you have all your belongings with you. WEEKEND NON CAMPING TICKET HOLDERS You are not permitted to camp or stay on site and do not need a festival wristband. Your ticket has two stubs, one for each day, please ensure you keep your tickets intact until the correct stub is scanned and torn. Please ensure you keep all sections safe, there will be no admittance for lost sections. There is no re-admittance to the arena so please ensure you have all your belongings with you. ACCESSIBLE INFORMATION We ask for you to complete our application form for all access requirements and any PA/ Carer ticket requests alongside your proof of disability documentation for validation of your request. Disabled Access is now being treated as a free add-on feature to any event ticket. Weston Park is a green-field site and can be hilly with lots of grass sections meaning that sometimes access across the site is not that easy especially in bad weather conditions. V Festival provides a number of facilities in the arena and campsite to accommodate disabled customer needs. Not all applicants for disabled access require the use of all facilities, but we will provide access to whatever is needed. A free PA/Carer ticket is available for those who require it. If you have any questions about the access and facilities at the festival, please our dedicated team at disabledcustomer@vfestival.com CAMPERVANS/CARAVANS/TRAILER TENTS Pitches are 99 bookable in advance from subject to availability. If you have pre booked please exchange your campervan ticket and weekend camping tickets for a wristband at the wristband exchange tent. There is a max of 4 person permitted per pitch and each must have a weekend camping ticket. All persons staying in the campervan must exchange their tickets at the same time. Tents are not permitted in or around your pitch, awnings integral to a campervan are permitted. Due to fire safety measures any equipment that we feel could infringe safety regulations will be removed. Vehicles other than those stated above are not permitted into this area. Please display your campervan hanging card from your rear view mirror to assist us directing you to the correct place. SECURITY SEARCHES All persons entering the festival site may be searched as a condition of entry. Strictly NO illegal substances, Psychoactive substances will be permitted into the site. Possession of either may lead to your ejection from the festival or arrest.

3 GENERAL CAMPERS INFORMATION PHONE CHARGING Don t let a dead phone battery ruin your V Festival experience. You can charge your phone in your pocket with Volt for the entire festival. Sign up for Volt online, collect your first Volt Charger when you arrive at the festival, charge your phone in your pocket and when you need more power, swap your empty charger for a fully loaded one, and repeat! Get in ahead of the crowds to ensure you get one (and save s, it s cheaper the earlier that you book!) To book visit CAMPSITE SAFETY Carbon Monoxide is colourless, odourless and is poisonous. Disposable BBQ s give off harmful carbon monoxide during and after use, never take one into your tent, awning, caravan or motorhome. If you get separated from your friends, can t find your tent, or just would like somebody to talk to then visit the Welfare which is situated next to the wristband exchange. If you feel unwell alert a security/ steward or visit the first aid tent. Mark your tent to make it easily identifiable to you, make mental note of your surroundings and your nearest campsite security tower they are all numbered for ease. Look out for each other you re all neighbours albeit for a weekend. If you see anybody acting suspiciously or somebody is making you feel uncomfortable alert a member of the security or festival team. No glass is permitted on site - there are glass bottle exchanges on route to the campsites. You can decant your liquids from glass bottles into plastic here for 1 per bottle and all proceeds go to Village Water. You get to keep the contents and your glass bottles will be recycled. SHOWERS & TOILETS There are showers situated within orange and blue campsites. Toilets are located throughout the campsites, arena and car parks. TENTS Love Your Tent Please take your tents and other camping equipment home with you, this is the best way to save your money and recycle at the same time. CAMPSITE DO S AND DON TS Please don t bring anything illegal or anything considered offensive, illegal highs/ psychoactive substances. Do please bring your smart phones for that gorgeous #SelfV but do take good care of all your belongings. NO Air horns Fires/Flares/Flying lanterns Fireworks Gazebos Glass Hi Vis Vests/Jackets Illegal Substances / Psychotic substances / Nitrous Oxide Knives Laser Pens LPG Camping Stoves Professional visual/audio recording equipment (Without an official festival media pass) Smoke Canisters Sound systems Umbrellas/Parasol (Long Poles) Weapons YES Alcohol ( Not in glass ) Canned Food & Drinks Food (Not in glass) Perfume/Aftershave/Deodorant Small BBQ Trays Small hammers for pitching tents Umbrellas, short parasols Water / Soft drinks of any size Umbreallas/Parasol (Short poles) ARENA DO S AND DON TS (all of the above under the NO, plus) NO Alcohol Cans Long Pole Flags Camping Furniture/Chairs/BBQ s Crowd Surfing YES Soft drinks in plastic containers, max 500ml in size There is a packing list on for your use. GENERAL FESTIVAL INFORMATION OPENING TIMES The Arena Approx 12 noon on Friday for campers only & at 11.30am on Saturday and Sunday. The village is an area which will remain open throughout most of the night with Radio 1 Summer of Dance and Headphone Arena on Friday and Saturday nights. UNOFFICIAL CAMPSITES/CAR PARKS We strongly advise that for your own safety you do not camp or park in unofficial campsites and car parks outside of the festival site. VIP UPGRADES We are offering ticket holders the change to upgrade their tickets to enter the VIP area inside of the arena. Subject to availability. or Upgrades offer the following benefits; A relaxed and spacious environment offering a wider choice of exclusive food and drink outlets Cash bar with comfortable indoor and outdoor seating areas Post-festival late bar with DJ s on Saturday and Sunday nights VIP toilet access Beautiful lakeside setting STAGES All indoor stages have set capacities which cannot be exceeded. If you wish to see a specific artist you are advised to get there early as admittance cannot be guaranteed. Once an indoor stage reaches its capacity the entrances will be closed and not reopened until that artist has finished, even if people exit during the performance. TOILETS There are toilets located throughout the festival site. We don t want you to queue jump but don t be afraid to ask people to check the toilet doors. Please keep the toilets clean, they are cleaned and emptied throughout the weekend but we need your help too. Do not use the surrounding park land you risk being ejected from the festival if you do. FOOD AND DRINK There is a large selection of food stalls offering a variety of dishes from all over the world. There are bars serving alcohol during licenced hours to over 18 s only. We operate a challenge 25 policy so please don t be offended if you are asked for ID. It is against the law to purchase alcohol for under 18 s. For the first time all bars at the festival will be cash bars, so no need to exchange cash for tokens. Bring us your empties! Every bar cup and all plastic bottles that you purchase at V Festival will have a returnable deposit of 10p. There is a dedicated return point in the arena (left of main stage bar). 10 items for 1, a full recycling bag of bottles for 5. Opening Hours: Fri/Sat /Sun 13:00 21:00

4 WIN THIS YEAR S MERCHANDISE! As a thank you for helping us to reduce our environmental impact everyone who returns a full bag of recycling to the Recycling Points in the campsites can enter into a prize draw to win a bundle of merchandise. Ask a Green Messenger about this scheme. RUBBISH Please use the bins and recycling areas provided, this all goes a long way to help with the clear up of the site and is good for the environment. We have a dedicated team of Green Messenger volunteers who are on hand to answer any queries you may have about the recycling system or environmental initiatives at the Festival. LOST PROPERTY Please hand in anything you might find to the staff in the Welfare tent. Please report any missing items to the staff in Welfare before reporting it missing to the Police, there are two welfare areas one outside of the arena and one inside in between the V Street Stage and the Glee Comedy Tent. Anything not claimed during the event or items found during the site clean-up will be taken to Lost V Festival Lost Property, Wolverhampton Civic Hall, North Street, Wolverhampton, WV1 1RQ or you can a description of the item to vfestivalresidents@googl .com BE SAFE BE DRINKAWARE If you consume too much alcohol you may not be able to remember where your tent is, the campsites are large. Drink water in between alcohol and stay hydrated, we want you to remember your great weekend. DRUGS The law has changed, there is no such thing as a legal high this includes Nitrous Oxide. NO illegal/unidentifiable/psychoactive substances or nitrous oxide is permitted into the site. Possession of any may lead to your ejection from the festival and arrest. Want to know more? Talktofrank.com or call These substances like illegal drugs are banned from the festival so please don t bring them. SEARCHES You may be searched by security or the Police as a condition of entry to the festival site. Please use common sense when deciding what to bring. Anything illegal, prohibited from the festival or considered offensive will be confiscated and you may be asked to leave the festival site. As part of improved security we will be using metal detector scanners, you may be asked to use the scanner for a variety of reasons including random selection. Scanners are non-intrusive and no images of you are created so there is no infringement of your privacy. If you refuse you will be required to undergo a private searchlook after yourself and those around you. If you feel unwell you can visit one of the first aid points which are signposted in the arena and the campsites. Or visit the Welfare Area close to Gate 17 or inside of the arena. The Samaritans are also on hand if you wish to just talk. If you take medication please let your friends know and remember to bring it with you. There are areas inside the festival site which are designated no smoking areas. Please adhere to the signage in these areas or you may risk a fine from the local authority. KEEP IT SAFE Use the left luggage facility in the Welfare tent. Emergency Services Full emergency services are present at the festival. Please make a note of the displayed on-site emergency telephone numbers and use them in the event of an emergency. CRIME STOPPERS If you know or suspect somebody of coming to V Festival to commit a crime you can contact the Police or Crime Stoppers anonymously on If you see anybody acting suspiciously please alert a member of staff or the Police. THINGS TO REMEMBER If you don t need it don t bring it Leave valuables at home Lock your vehicles and don t leave anything of value visible Pickpockets may operate in densely crowded areas, be vigilant and look after your wallet and mobile phone Get to know your neighbours in the campsites, create a community spirit Mark property with a postcode (but not your house keys) Keep cash and possessions on you but not all in one place If you are the designated driver, ensure you are safe to drive before you do so Share your photo s with us #V21st facebook.com/vfestival twitter.com/vfestival Instagram.com/vfestival

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