If you have questions on the day, please speak to your nearest steward or visit the Box Office at Gate 3, in the South East Corner of the stadium.

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1 Please find below a list of answers to questions you may have about the upcoming Little Mix concert at The Twickenham Stoop. If you require more information that is not answered here, please contact us at customerservice@quins.co.uk BOOKING AND COLLECTING TICKETS Q. When will I get the tickets I bought over the phone/online? A. Your tickets will be sent to you no later than two weeks prior to the event. If you have not received them by that time, please contact Ticketmaster at help.ticketmaster.co.uk Q. What should I do if my tickets don t arrive? A. If you have not received your tickets two weeks prior to the event, please contact Ticketmaster at help.ticketmaster.co.uk. Q: I have lost my tickets. Can I get replacements? A: We recommend contacting Ticketmaster in advance at help.ticketmaster.co.uk to arrange replacements. Q: Where can I buy tickets? A: General Admission and hospitality tickets can be purchased from Ticketmaster: Q: How can I tell if a ticket seller or website is legitimate? A: We recommend not purchasing tickets from unauthorised vendors as we cannot guarantee that they are authentic and you may be refused entry. Q: How can I contact the Box Office? A: If you have any enquires regarding your tickets for the event, please contact Ticketmaster at help.ticketmaster.co.uk. If you have any questions regarding the event itself, you should be able to find everything you need in this list of FAQs. If the information you require is not here, please contact us at customerservice@quins.co.uk. If you have questions on the day, please speak to your nearest steward or visit the Box Office at Gate 3, in the South East Corner of the stadium. Q: Can I upgrade my tickets once purchased/on the day? A: No. Q: If I can no longer attend, can I return my tickets? How do I get an exchange or refund? A: Unfortunately we cannot offer any exchange or refund unless the event is cancelled.

2 Q: Do I need to purchase a seat for my child if they can sit on my lap? A: Children aged two years and younger will not need their own seat but any children aged three and over will require their own seat and ticket. We reserve the right to request proof of age for children who do not have their own seat. Q: What do I do if the concert is cancelled? A: If the event is cancelled, tickets will be refunded at face value. Service charges will also be refunded, but order processing fees will not be. We will provide information from the event promoter regarding cancellation and refunds as soon as we have it. Q: How can I buy accessible seats? A: Unfortunately, accessible seating tickets have now sold out. BEFORE YOU ARRIVE Q: What should I bring with me? A: We recommend bringing the following items: Cash Credit / debit cards ID (driving licence or passport will be required to purchase alcohol if ID is requested) Sealed, plastic water bottles Sunscreen Waterproof clothes Q: When should I arrive? A: Gates open at 15:00 and the first act will begin at approximately 16:30. We recommend arriving early to allow for bag checks and queues. Q: Can I bring my mobile phone? A: Yes, but recording of the performance is not permitted. Q: Can I bring my camera? A: Cameras will be allowed in but photography of the performance is not permitted. Q: Can I bring my ipad / tablet? A: ipads/tablets will be allowed into the venue, but photography or recording of the performance is not permitted. Q: How can I best plan my travel to and from the event? A: You can find full travel information here.

3 Q: Is there parking available? A: Parking can be purchased in advance by visiting tickets.quins.co.uk for 7. If you require a minibus or coach space, please ring the Ticket Office on Monday to Friday 09:00-16:30 to book your space. Minibus and coach parking is priced at 25 and 40 respectively. Please note parking will not be available to purchase on the day. You can find full travel information here. Q: Is there bike parking at the stadium? A: Yes. You can find full travel information here. Q: Will taxis be able to drop off and collect at The Stoop? A: Yes. You can find full travel information here. ENTRY Q: What security measures are in place for the event? A: Due to recent events an enhanced security operation will be in place for this event. We are working in partnership with the Metropolitan Police and all appropriate security measures have been taken. Bag searching will be carried out at all entry points, so please allow time for your bag to be checked. Q: What time do gates open for this event? A: 15:00. Q: Can I take my bag in to the event? A: Yes, but it will be checked as part of security measures. Q: What can't I bring into the stadium? A: The following items will not be allowed into the stadium: Audio or visual recording equipment Banners Fireworks Flags / Flagpoles Food Glass bottles Laser pointers or similar Smoke canisters or similar

4 Q: What types of food and drink can I bring in? A: Only water in sealed, plastic bottles will be allowed into the stadium. Q: Are there any age restriction for this event? A: Children under 16 must be accompanied by an adult. Children 0-2 years go free as baby in arms in seated areas. Free entry for children 0-5 years when accompanied by a paying adult in the standing area. Q: Can I bring an umbrella? A: Umbrellas will be allowed into the venue, but we politely ask that they are not opened during the performance as it will impact others' enjoyment of the event. Q: Where is the hospitality entrance? A: Full details for hospitality guests will be included in packs that will be issued no later than three weeks before the event. Q: Can I bring a pushchair? A: Yes, but please be aware we have no storage facilities, pushchairs or similar equipment should be kept with you at all times. SHOW INFORMATION Q: What support acts are playing? A: Support acts will be Sheppard and Ella Eyre. Q: What time do performances start? A: The first act will begin at approximately 17:30. Q: What happens if I'm late? A: You will be allowed access to the event until 20:00, but no compensation will be offered if you have missed any part of the performance. Q: What should I do if I have a problem at the event? A: Please approach the nearest steward as soon as possible. Q: Will there be strobe lighting? A: Yes.

5 FACILITIES Q: Are there any cash machines at the stadium? A: No. Credit and debit cards will be accepted for food, drink and merchandise. Q: What card payments do you accept? A: All credit and debit cards will be accepted, apart from American Express. Q: Do you have Wi-Fi? A: Stadium WiFi will be available at the event and will require users to register. Q: Where can I smoke? A: There will be designated smoking areas outside of the stadium bowl. Please observe signage or ask a steward who will direct you to these locations. Q: Is food and drink available at the event? A: There will be a range of food and drink to suit all tastes available at the event. Q: What ID do you accept for the purchase of alcohol? A: Challenge 25 will be in operation at the event and alcohol will only be served to those able to prove their age with a passport or driving licence. Q: Is there a cloakroom for coats, bags or luggage? A: Unfortunately, no cloakroom facilities will be available at the event. Q: If my child is lost, where is the nearest meeting point? A: We recommend using the First Aid Room in the South West Corner of the stadium as a meeting point in the event of losing any children, friends or family. Q: How do I make a complaint? A: If you have a complaint on the day of the event, please contact your nearest steward so that it can be addressed as soon as possible. If you want to make a complaint after the event, please customerservice@quins.co.uk. Q: How can I leave feedback about my experience? A: We welcome all feedback about your experience. You can submit it by ing customerservice@quins.co.uk. Q: Who should I contact for lost property? A: Please contact your nearest steward as soon as you realise you have lost something. If you do not realise until after the event, please customerservice@quins.co.uk.