Hospitality Industry Leaders. See how leading hoteliers are moving the industry forward.

Transcription

1 Hospitality Industry Leaders See how leading hoteliers are moving the industry forward.

2 Increased ADR by 100% Revinate is the best decision I ve made for this hotel so far. Philip Lategan, General Manager Morning Star Express Hotel, an independent city-center hotel in Pretoria, South Africa Now #1 on TripAdvisor! Jumped over 200 places on TripAdvisor The data analysis we get from Revinate gives us hard evidence for improvements and investments. Alex Cook, Operations Manager The Dictionary Hostel, an independently-run hostel in London 1

3 Generated 26,865 with one campaign The Royal Garden Hotel in Kensington is one of the best value 5 star hotels in London. The hotel uses Revinate Marketing to send targeted promotions to specific segments of guests. The results? Engagement, direct bookings, and directly attributable revenue. For example, a recent anniversary campaign sent to the hotel s database of past guests drove 35 reservations and 26,865 in revenue. 2

4 Created next-level guest engagement My staff loves how easy it is to track and fulfill on-site guest requests with Revinate Engage. It allows us to create a unique and memorable guest experience with fast personalized service. Niki Gross, Managing Director Whitney Peak Hotel, the only non-smoking, non-gaming hotel in Reno, Nevada #14 to #7 on TripAdvisor in just 2 weeks Maximized return for investors Max Leinweber, Director of Finance LaSalle Hotel Properties, an ownership group with 47 upscale independent and branded hotels The information we get from Revinate Reputation s sentiment analysis helps identify the areas with the highest potential return on investment. 3

5 Our products Revinate s suite of products is a set of building blocks that stacks up to full digital guest engagement. At each interaction point, whether on an online review site, a guest survey, or an marketing promotion, hoteliers learn more about their guests, enabling them to deliver outstanding personalized experiences. 4

6 Increased ranking & revenue The Charles Hotel is the only AAA four diamond four star property near Harvard University. As a result, it benefits from a large number of repeat guests. But, many of those repeat guests were booking through OTAs, and the hotel had recently dropped on TripAdvisor. Greg Bodenlos, Brand Marketing Manager, made a case for the hotel to sign up for Revinate Reputation, Surveys and Marketing. With the right technology solutions, he knew they could get more guest feedback, improve on TripAdvisor and drive direct bookings. The results? It s a great feeling to take a risk and have it pay off. I m so excited for the future of this industry. Greg Bodenlos, Brand Marketing Manager The Charles Hotel 5

7 Why Revinate Marketing? Almost $5 million in directly booked revenue so far in 2016 Average campaign drives $13,200 in directly booked revenue Operationalize Guest Feedback Personalize Marketing Optimize Revenue & Profitablity Know Your Guests 6

8 Engage past guests to drive repeat bookings and loyalty Makena Beach & Golf Resort sent this to their database of past guests. The result? 54 reservations and $135,960 in directlyattributable revenue. 7

9 #134» #39 on TripAdvisor With Revinate Surveys, we have established a complete feedback cycle that allows us to continuously improve our guest satisfaction. Las Suites is staying competitive in a tough market, and our ratings and guest satisfaction are better than ever before. Salomon Mizrahi, Hotel Director Las Suites Hotel, an independent hotel in Mexico City 8

10 Increased surveys completion by 85% We know exactly what steps we need to take to improve relative to the competition. Victor Valebenito, Director of Publicity Rosa Augustina Resorts & Spa, near Valparaíso, Chile 5 properties at #1 on TripAdvisor We are embracing a new way to communicate with our guests, learn about our hotels and project our image. We can already see the benefits and find it to be a new and fascinating challenge. Lucas Raganhan, Customer Relationship Manager Deville Hotels, Brazil 9

11 #71» #3 on TripAdvisor Samir Wildemann, General Manager Okura Prestige, Bangkok As we moved up the Index I was blown away by the traffic it drove to our site and the numbers of people that visited our TripAdvisor listing. Tell me your story I d love to make you a Revinate Hero. me at heroes@revinate.com. Carolyn Murphy, Marketing Specialist Revinate 10

12 About Revinate Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Using guest data combined with our marketing engagement platform, hotels can better understand and engage their audiences, increasing loyalty and revenue. The company is headquartered in San Francisco, with offices in New York, Amsterdam, Singapore, and Dubai. Revinate counts over 30,000 of the world s leading hotels as customers. To learn more, please visit or info@revinate.com. CSD0616