M ARCH

Transcription

1 M ARCH

2 March Agenda Welcome Roll Call combined with 5-Star Portfolio Updates Around the Country Focus On: Vendors and Resources Rotating Art Program new from CBRE Asset Services Onsite Peer to Peer Training: Boston hosts Norwalk Vanessa at 800 Connecticut visits with Emily 100 High and Erin 125/150 Highlights and Takeaways 5-Star Spotlight: Managing Tenant Expectations 100 High, Emily The Landing at MIA, Marilen Met Park East and West, Carly 400 Sough Hope, Crystal

3 5-STAR WORLDWIDE NETWORK th Street, Atlanta, GA 541,789 SF Taylor Sullivan 3

4 th Street NW New Amenities Fooda Launched February 16 th Averaging 110 plates per week Monday Thursday: Lunch 11:30am 1:30pm Different rotation of vendors every week Friday: Chik-Fil-A Breakfast 8:00am 10:00am Beginning April bringing in different rotation of vendors 4

5 5-STAR WORLDWIDE NETWORK 7000 Central Park, Atlanta, GA 415,556 SF Kita Parker 6

6 5-STAR WORLDWIDE NETWORK Park 80 West, Saddle Brook, NJ 497,397 SF Laurie Tipton 7

7 Park 80 West: Tenant Services and Contests New Dry Cleaning Service Pick up and Delivery Mondays-Thursdays! Park 80 West Monthly Newsletter Cartoon Caption Winners! Prizes: Gift Certificate for onsite café Highly rated vendor; outstanding quality Visits every tenant offices, twice weekly Accommodates off day pick up requests Intro special pricing for 2 months Signed up 80 tenants at our new vendor introduction table, drawings for $25.00 free dry cleaning! Framed, personalized winning caption! Tenants love it and sometimes enter multiple times! 8

8 5-STAR WORLDWIDE NETWORK 125 & 150 Cambridgepark Drive, Cambridge, MA 470,000 Total SF Erin Tremblay 9

9 125/150 CPD: What s New Shoe Repair Services Monthly Fitness Focus Events LeanBox Bike Storage Relocation Fitness Center Renovation Project 10

10 5-STAR WORLDWIDE NETWORK 161 North Clark, Chicago, IL 1,068,877 SF Rebecca Zuccarelli 12

11 161 N Clark, Chicago, IL 161 North Clark, Chicago, IL Ritual App - $15 to use towards pre-ordered lunch. Paired with Freshii in building to increase their sales and decrease tenant s wait. Freshii handed out free oat meal to tenants. Weight Watchers at Work: Get WW for your 5-Star Free Chair Massages Sponsored by local chiropractic clinic once a month. March Madness- Bracket and Pop-A-Shot Tournament Earth Day- Spinning Wheel (displays2go.com $86). Tenants spin to receive an Earth friendly prize (tote bag, water bottle, plant seeds) Spring Cleaning Donation Drives March: Used Book Drive April: Gently used business attire, Dress for Success May: Used electronics, Cell Phones for Soldiers 13

12 5-STAR WORLDWIDE NETWORK Premier Place, Dallas, TX 457,901 SF Linda Baier 14

13 MOCKINGBIRD STATION 15

14 Coming soon to Mockingbird Station! Shredding Event by Action Shred E-Waste Electronic Recycling Event On-site car wash Mountain Man Nut & Fruit vendor Popcorn Friday Complimentary shoe shine 16

15 5-STAR WORLDWIDE NETWORK The Landing at MIA, Miami, FL 1,000,000 SF Marilen Marnett 17

16 5-STAR WORLDWIDE NETWORK Met Park East & West, Seattle WA 708,283 total SF Carly Smith 18

17 5-STAR WORLDWIDE NETWORK San Mateo Plaza, San Mateo, CA 143,144 total SF TBD 19

18 5-STAR WORLDWIDE NETWORK 181 West Madison, Chicago, IL 952,559 SF Greer Worthington 20

19 181 West Madison Manicube Have been offering Manicube services since May still very popular. LUXE Valet On demand valet services. Met with key tenant contacts to introduce and offer a free week of valet parking using a specific promo code. Offered in SF, LA, NYC, Austin, Seattle, Chicago. More to come- please let me know if you d like an introduction! ZipFit On-site personal denim stylists. Had a lobby promotion day followed by a fitting in the 5-Star Center. Snack It To Me! LOVE this company. Local to Chicago (I m sure more cities to come) they deliver weekly, bi-weekly, or monthly healthy snacks to the office. They will also come and re-stock mid-week if you run out. Currently we are using them for snacks in the OOTB and are selling snacks in the Fitness Center. 21

20 March Madness In the lobby! Online 22

21 5-STAR WORLDWIDE NETWORK Denver Tech Center, Denver CO 945,254 total SF Amber Kirchmer 23

22 MilePoint Alliance Denver Tech Center, Denver CO Fruit Fair Event on Blood Drive St. Patrick s Day Events Tenant Massage Day Financial Ladies Lunch and Learn Nutrition Lunch and Learn Chick-Fil-A every Tuesday Zumba Classes every Wednesday Launched Foodsby Service Food Deliver Food Trucks every other week Meatball Food Truck Donatella Pizza Food Truck BBQ Food Truck 24

23 5-STAR WORLDWIDE NETWORK Three Ravinia, Atlanta, GA 813,748 SF Haley Smith 25

24 Three Ravinia Vendors Lunch & Learns Building Recycling/Waste - ewaste/eplanet electronic recycling - Waste Management Transportation & Commuting - Perimeter Connects local commute options Lobby Vendors Valentine s Day - jewelry, chocolates, cupcakes Mother s Day - jewelry, handmade soaps & lotions Earth Week Other - SemaConnect (electric car charging nationwide), Georgia Power (rebates for sustainable products), car dealerships (demonstration FEVs), Fresh Harvest (local, organic food delivery), ZipCar (car sharing), E Sam Jones (energy efficient lighting free light bulbs) and largest tenant (company-implemented programs & resources) American Red Cross (blood drives) Children s Restoration Network (backpack drive & other programs for homeless children/mothers) Community Food Bank (food drives summer ideal for kids) Building Café - ice cream bars, CaJa Popcorn for fire drill

25 5-STAR WORLDWIDE NETWORK 400 South Hope, Los Angeles, CA 701,535 RSF Chrystal Montes 28

26 400 South Hope Street AMMENITIES/VENDORS IN REGULAR ROTATION: Shoe shine services available daily Car wash services available daily Local yoga instructor teaches two sessions every Thursday in our Wellness Center Marino Wellness instructor teaches Body + Core Conditioning every Tuesday in the WC Marino Wellness provides a fun, health related seminar once a month in 5-Star Ameriprise financial presents on a financial wellness topic once a month in 5-Star Bi-annual LAFD CERT training Quarterly E-waste recycling Quarterly blood drives Annual fire extinguisher training Annual self-defense seminar Annual holiday music performances ( 2-3 times/week for the entire month of December) 29

27 5-STAR WORLDWIDE NETWORK Marathon Oil Tower, Houston TX 1,070,209 SF Courtney Bhenderu 30

28 5-STAR WORLDWIDE NETWORK Tustin Centre, Santa Ana, CA 196,458 SF Kesha Martinez 31

29 5-STAR WORLDWIDE NETWORK Galleria Office Towers, Dallas, TX 1,428,330 Total SF Paige Harrell 32

30 Galleria Office Towers Core Amenities Implemented Classic Shoe Shine Service E-Waste Monthly Pickup Sparkle & Shine Auto Detailing Complimentary Notary Services 33

31 5-STAR WORLDWIDE NETWORK 1650 Arch Street & United Plaza, Philly, PA 1,428,330 Total SF Paige Layton 35

32 5-STAR WORLDWIDE NETWORK 100 High Street, Boston, MA 546,336 SF Emily Forzano 36

33 5-STAR WORLDWIDE NETWORK 800 Connecticut, Norwalk CT 412,231 SF Vanessa Polvere 37

34 What s next 800 Connecticut, Norwalk CT Working with the Vice President of Fooda to bring them to Norwalk Manicube will be coming monthly Mike s Organics is coming to do a lunch & learn with free food and we will be kicking off a weekly CSA program with them beginning in early May 38

35 An Artwork Subscription Service for Today s Commercial Real Estate e. sales@turningart.com p SERVICE OVERVIEW WINTER 2016 PHOTO: MARCUS DICKERSON

36 Key Advantages for CRE Turnkey Service We handle everything, from design and curation to installation and rotation, freeing you to get involved as much or as little as you like. You will have a dedicated Art Advisor throughout. Local Artwork, Nationally We work directly with over 1,000 artists nationwide so that, wherever you are, you can feature the work of local artists in your building. Dynamic Spaces We rotate the artwork at the frequency of your choosing to not only keep your buildings looking fresh and up to date, but also make them as dynamic as the tenants who work there. Flexible Pricing Our ability to seamlessly intermix prints and originals, and to combine purchase and rental options, gives us superior design and pricing flexibility. Pay up front or over time. Extensive Selection Drawing from a proprietary catalogue of nearly 20,000 pieces in a variety of sizes and styles, we ensure that you get the right artwork every time. We can even arrange commissions and sculpture installations as desired.

37 More on Pricing & Services Pricing Each artwork program is tailored to suit the needs of the building, as well as its manager s budget. Pricing is variable as a result. The following are guidelines to help you get a sense for what to expect. PRIORITY programs for large commercial buildings cost an average of $0.05/sq. ft. COMPLETE programs for similarly sized buildings cost an average of $0.08/sq. ft. Services All services are included in the pricing of each program: A dedicated Art Advisor Onsite consultation Design & curation Shipping & framing Installation & periodic rotation of artwork Insurance & liability coverage Optional NFC-enabled artwork placards

38 Artwork Program Examples Here are two example programs for a 500,000 square foot commercial building with artwork rotated annually. PRIORITY Program Coverage Area Lobby Elevator Ves7bules Lobby Bathrooms Details of Artwork 5 Original Artworks 20 Feature Canvas 4 Limited-Edi7on Framed Prints Total Annual Price: $25,000 COMPLETE Program Coverage Area Lobby Elevator Ves7bules Lobby Bathrooms All Common Hallways All Common Bathrooms Details of Artwork 5 Original Artworks 20 Feature Canvas 4 Limited-Edi7on Framed Prints 60 Limited-Edi7on Framed Prints 16 Limited-Edi7on Framed Prints Total Annual Price: $40,000

39 A Few of Our CRE Clients

40 The Work of TurningArt & Its Artists ART: WILLY BO RICHARDSON

41 ART: MIA PEARLMAN

42 ART: ARI ROSENTHAL

43 ART: KATY HIRSCHFELD

44 ART: RICA BELNA

45 ART: JENNIFER CARLAND

46 ART: ROMINA TESLARU

47 ART: JOSH ARBARNAL

48 ART: JOSH ARBARNAL

49 ART: VARIOUS

50 ART: CHAD WEISSER

51 ART: TIM FORCADE

52 ART: TIM FORCADE

53 ART: RICA BELNA

54 Contact Us To learn more about what we could do for your building, contact us. e. p

55 Peer to Peer Training Boston Hosts Norwalk, CT 52

56 Peer to Peer Training Cambridge Hosts Norwalk, CT 51

57 Peer to Peer Training Boston Hosts Norwalk CN Agenda: Vanessa Arrived at 125/150 CambridgePark Drive Campus Tour 5-Star Programs, Services, Amenities Ins and outs, what to expect, how to learn more about your tenants and their employees, how to utilize your local businesses to provide services Planning for the future Q & A: What I wish I knew Some of the first steps I took as a 5-Star Manager up to now Looking back on a year s worth of chaos! 50

58 Peer to Peer Training Boston Hosts Norwalk CN Site visit agenda --> Similarities: advice that can be shared across the map. Differences: no one building is the same. Using each buildings uniqueness to our advantage. Getting in front of your tenants 5-star meet & greets Your building s demographic and how to work with it. 49

59 Managing Tenant Expectations During Capital Improvement and Some Terrific Solutions! Red Sox Ticket Raffle 39

60 Managing Tenant Expectations During Capital Improvements Paige Layton/ 1650 Arch Street Scope of Work? 5-Star Conference Center When will it be completed? Complete and loving it!!! What tools or programs or events did you use to keep tenants happy and informed about progress? - Made/delivered baked goods to the 2 tenants that were on the same floor as construction. Sent out numerous s giving all updated information on the center and its timeline along with introducing the 5- Star program to the building. Set banners in the lobby. Held a tenant grand opening event giving tours and answering any questions tenants had about the center. I also plan to host a lunch and learn giving background on 5-Star and what I/the center has to offer. 4-page brochure with rendering Pop-Up Banner eblast One Pager 47

61 Managing Tenant Expectations During Capital Improvements Emily Forzano, 100 High Street Scope of Work? 5 Star Amenity Center and roof deck. When will it be completed? Completed September 2015 What tools or programs or events did you use to keep tenants happy and informed about progress? Gave Amenity Center tours with groups of 5 tenants while the space was under construction. Hosted a 5-Star Meet & Greet in the lobby just before the space opened. Threw a Grand Opening Party for tenants in the space & on the roof deck. Sent out 5-Star survey to gauge interest and find out what tenants wanted once the space was built. 48

62 Emily Forzano, 100 High Street 5-Star Configuration Flyer 4-page Brochure Grand Opening Event Lobby Board

63 Managing Tenant Expectations During Capital Improvements Chrystal Montes 400 South Hope Scope of Work? Wellness Center When will it be completed? Complete What tools or programs or events did you use to keep tenants happy and informed about progress? Visited beginning/end of fitness sessions to discuss the status updates with tenants. Created distribution list specific to fitness session attendees Provided status updates via communique, captivate screens and lobby directory 41

64 Carly Smith, Met Park VIP Tenant Event Invite VIP Tenant Event Welcome Board Construction Progress Elevator Screen Construction Progress Flyer VIP Event Accordion Take Home

65 Managing Tenant Expectations During Capital Improvements Carly Smith- Met Park 5 Star conference center build out is officially done!!! We are hosting our Open House, Friday, March 11 th! This event will be catered and we will be presenting our final 5 Star lay out, capital projects, and the new work order system, Axis. We want the tenants to look forward to our new building improvements. We are also hosting a private tenant lunch/event for our neighbor tenant, thanking them for putting up with the construction. 43

66 Managing Tenant Expectations During Capital Improvements Marilen Marnett, The Landing at MIA Scope of Work? 5 Star Center, 5 Star Fit, lobby remodels, recladding of 5 single story buildings, elevator modernization Conference and fitness centers completed in November, Remainder will be completed in Q1 or early Q What tools or programs or events did you use to keep tenants happy and informed about progress? Communication most important thing. Consistently distributed s to tenants advising them of upcoming work Improvements Update column in the newsletter included pictures of the progress. Elevator signs, lobby signs, and large gator sign on exterior part of property. 5-Star Fit Flyer Lobby Boards 44

67 Marilen Marnett, The Landing at MIA Name Change eblast Capital Improvements Timeline Construction Sign

68 Marilen Marnett, The Landing at MIA Rendering Boards Displayed in Each Building

69 Thank you for joining! These slides will be to the 5-Star Portal. 54