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1 Transit Network Review 2017

2 TRANSIT NETWORK REVIEW 2017 Table of Contents OVERVIEW... 1 PUBLIC AND STAKEHOLDER ENGAGEMENT... 2 OUTREACH AND ENGAGEMENT AT A GLANCE... 3 NEXT STEPS...4 WHAT WE HEARD AND WHAT WE RE DOING... 5 Maple Ridge Silver Valley: New service... 5 Surrey/Langley Clayton Heights: New service...8 South Surrey/White Rock Morgan Creek: New service Port Coquitlam/South Coquitlam: 159/169 service re-alignment APPENDIX I: WHAT WE DID AND WHO WE HEARD FROM... 21

3 TRANSIT NETWORK REVIEW Overview With new funding from Phase One of the 10-Year Vision we are able to deliver more and better service across the region. Customer feedback is essential to helping inform service change proposals. We regularly hear from customers about the desire for new and improved service to meet the needs of a growing region. The 2017 Transit Network Review is focused on: Delivering service in new areas outlined in Phase One of the 10-Year Vision New transit services for areas that do not currently have service or have limited service. New (or improved) routes: Silver Valley º New 733 Bryant/Haney Place/ Port Haney Station º New 741 Anderson Creek/ Haney Place/Port Haney Station Clayton Heights º New 372 Clayton Heights/ Langley Centre Morgan Creek º Improved White Rock South/White Rock Centre/Bridgeport Station º Improved C53 Cranley/White Rock Centre DID YOU KNOW? Phase One of the 10-Year Vision provides funding for an approximately 10% increase in bus service across Metro Vancouver. Modifying existing routes to improve travel times and better connect communities Changes to routes 159 and 169 to improve travel times between Port Coquitlam and SkyTrain, and to better connect Coquitlam Central with the United Boulevard area. Proposed route changes: Port Coquitlam/South Coquitlam º 159 Port Coquitlam Station/Braid Station º 169 Coquitlam Central Station/Braid Station

4 TRANSIT NETWORK REVIEW Public and stakeholder engagement Public and stakeholder engagement is a key component of the Transit Network Review. Engagement provides an opportunity for the public to learn about proposed service changes and provide feedback on all elements of service, from routing and service levels to hours of operation. In early 2017, we invited feedback on proposed changes from customers, residents, transit operators, members of the community, municipal staff and elected officials. Public consultation on these proposals took place from February 14 to March 6, 2017 and included a variety of techniques to reach and engage the public. To inform and engage with the public on the proposed changes, we: Delivered postcards to over 25,500 homes and ed over 170 community groups and businesses in the areas with proposed changes; Advertised the engagement widely, online and in print, to encourage broad participation; Opened an online survey for the duration of the engagement period to gather detailed feedback; We received detailed feedback on the service proposals from more than 1,600 members of the public. We considered the feedback, along with other technical information, and made decisions to implement, modify, or defer the service changes. The final service changes are summarized later in this document. Approved changes will be implemented in September 2017 as part of our regular quarterly transit service changes. Collectively, the changes will serve more people, resulting in thousands of residents in the region having new or improved access to transit. For more information about our public and stakeholder engagement see Appendix 1: What we did and who we heard from. Provided paper surveys and drop boxes at key community locations, for those without access to the internet, or who preferred to complete the survey in hard copy; Hosted five in-person public engagement sessions and three transit operator sessions during the engagement period; and Consulted with municipal staff and elected officials on the proposed service changes throughout the Transit Network Review process.

5 TRANSIT NETWORK REVIEW Outreach and engagement at a glance OUTREACH s to community groups and businesses 3,700+ enewsletters to subscribers 5.2 million+ impressions of digital ads 13,500+ project webpage views ( 21,500+ impressions on TransLink social media DAILY NEWS 8 newspaper ads in local community papers 4 unique media stories 465 interior bus ads 34,000+ postcards distributed to homes, community locations and at transit hubs 2 street teams 600+ ads through NextBus texts ENGAGEMENT Online survey Paper survey at key community locations transit operator open houses for front-line staff pop-up open houses at transit hubs open houses in the community presentations to municipal councils and committees Collaboration with municipal planning staff PARTICIPATION 1,618 people completed the survey 20 additional comments by and phone 400+ in-person interactions 52% 44% 31% of survey respondents were daily transit users of survey respondents mostly use transit to get to and from work of survey respondents heard about the survey through Facebook Most survey respondents felt that: They had the opportunity to provide their input The survey was easy to understand The purpose of the survey and how input will be used was made clear

6 TRANSIT NETWORK REVIEW Next steps Overall, most survey respondents told us the proposed service changes would work better, or much better, for them and they would likely use the services if implemented as proposed. For one area, the feedback received, and further ridership analysis, resulted in our decision to not implement the proposed service change. You can view the proposed changes in detail to see how feedback from the engagement helped to inform our decisions in the next section What we heard and what we re doing. Area Proposed service change Survey responses received What we re doing Implementation timing Maple Ridge Silver Valley Extend service to Silver Valley by re-designing the existing C47 to become two routes ( ). 230 for route for route 741 Implement the new service to Silver Valley as proposed. September 2017 Surrey/Langley Clayton Heights Introduce new service along 72 Avenue between 184 Street and 202B Street with connections to Langley Centre. 373 Implement the new service to Clayton Heights as proposed. September 2017 South Surrey/ White Rock Morgan Creek Extend service to Morgan Creek in South Surrey by modifying routes and C for route 336 for route C53 Implement service extension to Morgan Creek as proposed, with modified C53 route to include Peace Arch Hospital. September 2017 Port Coquitlam/ South Coquitlam Redesign the 159 and for route for route 169 Do not implement the service changes as proposed; instead, extend the 159 to Coquitlam Central Station to achieve many benefits with fewer customer impacts. September 2017

7 TRANSIT NETWORK REVIEW What we heard and what we re doing Maple Ridge Silver Valley: New service Proposal With the approval of Phase One of the 10-Year Vision, funding is available to deliver new service to Silver Valley in Maple Ridge, an area not currently served by transit. Service is proposed through two new routes. These two new routes will create two-way service, increase weekend frequency and hours of operation, provide faster travel times for customers, and better connections to the Frequent Transit Network, local destinations and West Coast Express. Current Proposed Silver Valley Silver Valley Current Proposed Legend Legend Current regular service Proposed regular service Current Bus exchange limited service Proposed Bus exchange regular service Proposed regular service Foreman Dr Silver Valley Rd Proposed regular service Proposed limited service Proposed limited service Foreman Dr Silver Valley Rd Proposed Bus exchange limited service Unchanged regular service Proposed Bus exchange limited service Unchanged limited service Unchanged Bus exchange regular service Bus exchange Unchanged Bus exchange limited service Bus exchange Larch Ave West Coast Express station Larch Ave West Coast Express station Yennadon Loop Haney Place Haney Place Dewdney Trunk Rd Dewdney Trunk Rd Dewdney Trunk Rd Dewdney Trunk Rd Port Haney Haney Bypass Port Haney Haney Bypass Current Current Current Current Current Current Current Current Current Current Current Current Proposed Proposed Proposed Proposed Proposed Proposed Proposed Proposed Proposed Proposed Proposed Proposed changes Extend and re-design the existing C47 to become two routes: º 733 Rock Creek/Haney Place/Port Haney Station º 741 Anderson Creek/Haney Place/Port Haney Station Extend new service to Silver Valley Introduce two-way service, improve service frequency and extend hours of operation (as compared to the existing C47 service)

8 TRANSIT NETWORK REVIEW Maple Ridge Silver Valley: New service Why did we propose the changes? Transit service to Silver Valley is the most frequently requested service improvement in Maple Ridge There is currently no service north of 132 Avenue The C47 has limited service levels and hours of operation The C47 operates in a large one-directional loop making it difficult for customers to use Identified and funded as a new service area in Phase One of the 10-Year Vision Benefits Improve transit options for approximately 17,000 people, more than 2,000 of whom do not currently have access to transit No loss of service for existing customers Expand service to new communities like Forest Hamlet, River Village Hamlet and Blaney Hamlet Improve travel times between local neighbourhoods, Haney Place Exchange and the West Coast Express Provide service in both directions along 227 Street and 232 Street Extend hours of operation of existing C47 in the evening by two hours on all days of the week Increase frequency on C47 weekends from one hour to 45 minute service What we heard Responses received 230 completed surveys for the proposed completed surveys for the proposed 741 One additional comment was received at an open house at Yennadon Elementary School and two through Recurring themes in the feedback Positive response to implementation of new service in Silver Valley º 78 per cent of respondents indicated the proposed new 733 would work better or much better for them, and 77 per cent would be somewhat likely or very likely to use it º 75 per cent of respondents indicated the proposed new 741 would work better or much better for them, and 73 per cent would be somewhat likely or very likely to use it º Those who responded positively thought the service would be very helpful to use to go to work and for children to go to local schools º Many respondents requested that buses be scheduled to connect with West Coast Express º Some respondents requested increased frequency to better serve people going to and from work and school Some concern about buses running in a mostly residential area º Less than 10 per cent of respondents indicated the proposed new routes would work worse or much worse for them º Most of those who responded negatively thought the bus would not be useful in the area and it would create noise within the neighbourhood

9 TRANSIT NETWORK REVIEW Maple Ridge Silver Valley: New service What we heard ROUTE Compared to today, how would the proposed new 733 generally work for you? 63% 15% 10% 3 3 7% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed new 733 if it was implemented as shown? 58% 19% 5% 3 11% 3 VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW ROUTE Compared to today, how would the proposed new 741 generally work for you? 58% 17% 10% 2 7% 6% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed new 741 if it was implemented as shown? 49% 24% 7% 3 13% 4% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW What we re doing Based on what we heard during the engagement and from our evaluation of customer benefits and trade-offs, we will implement the new services to Silver Valley as proposed, beginning in September Note: Numbers may not add up to 100 per cent due to rounding.

10 TRANSIT NETWORK REVIEW Surrey/Langley Clayton Heights: New service Proposal With the approval of Phase One of the 10-Year Vision, funding is available to deliver new service to Clayton Heights in Surrey, an area not currently served by transit. Service is proposed through a new route that will operate in the City of Surrey, City of Langley, and the Township of Langley. This new route will provide all day local connections to regional transit routes and major local destinations. Proposed Clayton Heights Proposed th St th St Fraser Hwy Hwy th St Kwantlen Polytechnic University 76th Ave clayton 188th St 188th St 192nd St 192nd St 194th St Langley Bypass 72nd Ave 68th Ave 56th Ave 200th St 200th St 202a St 202b St Legend 372 Proposed regular service Unchanged Bus exchange regular service Unchanged Bus exchange limited service 595 Bus exchange 208th St willoughby 66th Ave Municipal Hall 64th Ave C C City of Surrey nd Ave 395 C64 Museum 531 Hwy 10 60th Ave C70 Cloverdale C Langley Centre C63 C64 C64 Mufford Cres 372 C62 C64 C62 Glover Rd Kwantlen Polytechnic University C64 56th Ave 503 C61 C60 Proposed changes Introduce new service along 72 Avenue between 184 Street and 202B Street with connections to Langley Centre Why did we propose the changes? Customers in the Clayton area have been requesting improved access to transit service Provide enhanced connections between the growing Clayton residential neighbourhood and regional transit routes and major local destinations Connect local residents with the future Fraser Highway B-Line (and future rapid transit) Identified and funded as a new service area in Phase One of the 10-Year Vision

11 TRANSIT NETWORK REVIEW Surrey/Langley Clayton Heights: New service What we heard ROUTE Compared to today, how would the proposed new 372 generally work for you? 38% 29% 19% 3 2 9% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed new 372 if it was implemented as shown? 41% 29% 8% 6% 11% 6% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW Benefits Improves transit options for approximately 20,000 people, more than 2,000 of whom do not currently have access to transit Creates additional service along 202B Street between 72 Avenue and 64 Avenue in the Township of Langley Provides all-day local connections to regional transit routes Provides direct links to major local destinations What we re doing Based on what we heard during the engagement and from our evaluation of customer benefits and tradeoffs, we will implement the new service to Clayton Heights as proposed, beginning in September What we heard Responses received 373 completed surveys for the proposed 372 One additional comment was received through Recurring themes in the feedback Positive response to implementation of new service in Clayton Heights º 67 per cent of respondents indicated the proposed new 372 would work better or much better for them, and 70 per cent would be somewhat likely or very likely to use it º Respondents looked forward to the improved access to local destinations and transit services on Fraser Highway º Many respondents suggested increased frequency, earlier in the morning and later in the evening Note: Numbers may not add up to 100 per cent due to rounding.

12 TRANSIT NETWORK REVIEW South Surrey/White Rock Morgan Creek: New service Proposal With the approval of Phase One of the 10-Year Vision, funding is available to extend service to the Morgan Creek area in South Surrey by modifying routes and C53. The proposed changes to the and C53 would improve transit for approximately 22,000 people, more than 3,000 of whom do not currently have access to transit. C53 customers would also benefit from increased frequency and extended hours of operation. Current Proposed Morgan Creek Current nd Ave 148th St 152nd St morgan creek nd Ave 375 Hwy 99 Legend C53 Current limited service Current regular service Unchanged Bus exchange regular service Unchanged Bus exchange limited service Bus exchange Morgan Creek Proposed nd Ave 148th St 152nd St C53 morgan creek 32nd Ave C53 C53 Legend C53 Proposed limited service Proposed regular service Unchanged Bus exchange regular service Unchanged Bus exchange limited service Bus exchange 28th Ave King George Blvd 28th Ave King George Blvd south surrey 24th Ave sunnyside acres urban forest 148th St C th Ave 351 centennial park C th St Semiahmoo Centre 345 white C52 rock Peninsula Village Shopping Centre th Ave 531 C53 152nd St 154th St C51 C52 White Rock Museum and Archives White Rock Beach City Hall & Library Buena Vista Ave Marine Dr 156th St Pacific Ave 160th St Grandview Corners 24th Ave King George Blvd White Rock Centre North Bluff Rd Peace Arch C50 District Hospital C51 Thrift Ave C53 C51 C53 160th St 164th St 24th Ave sunnyside Hwy 99 10th Ave th Ave 164th St 20th Ave 16th Ave th St th St south surrey 24th Ave sunnyside acres urban forest 148th St th Ave centennial park C51 C th St white C52 rock C51 White Rock Museum and Archives 152nd St White Rock Beach Hwy 99 Hwy 99 Peninsula Village Shopping Centre 154th St 20th Ave Marine Dr 156th St White Rock Centre Thrift Ave City Hall & Library Buena Vista Ave Pacific Ave King George Blvd Semiahmoo Centre North Bluff Rd Peace Arch C50 District Hospital 345 C53 C C th St Grandview Corners 24th Ave C53 C51 C53 160th St 164th St 24th Ave sunnyside 10th Ave th Ave 164th St 20th Ave 16th Ave th St th St m i a h m m i a h m Proposed changes Modify the to extend to Morgan Creek Modify the C53 to extend to Morgan Creek and provide service in both directions along the entire route Increase the C53 frequency to all-day 30 minute service every day of the week Extend the hours of operation of the C53 Why did we propose the changes? Service to the Morgan Creek area is one of the most frequently requested service improvements in South Surrey The C53 operates in a large one-directional loop making it difficult for customers to use Identified and funded as a new service area in Phase One of the 10-Year Vision Reflects the feedback we received during the 2015 Transit Network Review, including maintaining service on Cranley Drive

13 TRANSIT NETWORK REVIEW South Surrey/White Rock Morgan Creek: New service Benefits/Trade-offs Benefit for both commuters who travel outside the South Surrey/White Rock area, as well as people who use transit service to access local destinations within the Semiahmoo Peninsula Improve transit options for approximately 22,000 people, more than 3,000 of whom do not currently have access to transit Morgan Creek will receive peak period direct connection to the Canada Line on route Morgan Creek will receive all-day service from route C53, with connections to other services at White Rock Centre Route C53 will provide service in both directions along the route, including Cranley Drive, which currently only has one-way service Route C53 will no longer directly serve the Peninsula Village Shopping Centre. Customers can transfer to the 531 for access to Peninsula Village. The C53 will continue to serve the Morgan Crossing shopping area. There will be some loss of service along 20 Avenue and 156 Street on the C53 and along 20 Avenue and 148 Street on the. These five stops have low ridership and are walking distance to other services. What we heard Recurring themes in the feedback Positive response to implementation of new service in Morgan Creek º 57 per cent of respondents indicated the proposed modified would work better or much better for them, and 66 per cent would be somewhat likely or very likely to use it º 62 per cent of respondents indicated the proposed modified C53 would work better or much better for them, and 69 per cent would be somewhat likely or very likely to use it º Many of those who responded positively liked the new access to transit along 160 Street and 32 Avenue º Many of those who responded positively also liked the simplified design of the C53 º Residents on Cranley Drive liked maintaining service on Cranley Concern over the potential loss of C53 service to Peace Arch Hospital º per cent of respondents indicated the proposed new routes would work worse or much worse for them º Those who responded negatively mainly did not like the proposed removal of access to Peace Arch Hospital for C53 users

14 TRANSIT NETWORK REVIEW South Surrey/White Rock Morgan Creek: New service What we heard ROUTE 1. Compared to today, how would the proposed new generally work for you? 31% 26% 21% 6% 9% 7% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed new if it was implemented as shown? 39% 27% 11% 6% 13% 5% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW ROUTE C53 1. Compared to today, how would the proposed new C53 generally work for you? 39% 23% 20% 6% 6% 6% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed new C53 if it was implemented as shown? 42% 27% 12% 2 12% 5% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW Responses received 380 completed surveys for the 336 completed surveys for the C53 14 additional comments received at an open house at Cranley Place Community Centre and eight through Note: Numbers may not add up to 100 per cent due to rounding.

15 TRANSIT NETWORK REVIEW South Surrey/White Rock Morgan Creek: New service What we re doing Based on what we heard during the engagement and from our evaluation of customer benefits and trade-offs, starting in September 2017, we will: Implement the extension of Morgan Creek via 160 Street and 32 Avenue as proposed Implement the extension C53 to Morgan Creek via 160 Street and 32 Avenue as proposed Change the terminus of C53 to Peace Arch Hospital while maintaining connections to White Rock Centre Revised Morgan Creek Revised nd Ave 148th St King George Blvd 152nd St C53 morgan creek 32nd Ave C53 C53 Legend C53 Proposed limited service Proposed regular service Unchanged Bus exchange regular service Unchanged Bus exchange limited service Bus exchange 28th Ave south surrey 24th Ave sunnyside acres urban forest C Peninsula Village Shopping Centre th St 20th Ave 156th St Hwy 99 Hwy 99 24th Ave C53 160th St 164th St 24th Ave sunnyside 20th Ave 168th St 148th St th Ave centennial park 148th St white C52 rock White Rock Beach King George Blvd Grandview Corners 531 C51 C51 White Rock Museum and Archives 152nd St White Rock Semiahmoo Centre 351 Centre North Bluff Rd C51 Peace Arch Thrift Ave District Hospital C53 City Hall & Library C52 Marine Dr Buena Vista Ave Pacific Ave C51 C53 160th St 10th Ave th Ave 164th St 16th Ave th St m i a

16 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment Proposal The proposed route changes are intended to improve travel times for Port Coquitlam residents travelling to and from SkyTrain and improve connections between Coquitlam Central Station and the United Boulevard area. The 159 and 169 were consulted through the 2015 Transit Network Review which recommended changes to services in south Port Coquitlam. Since then more work has been done to refine the proposed options in collaboration with municipal staff and based on updated ridership information since the introduction of the Evergreen Extension. We proposed two different options for the 159/169 re-alignment. Current Port Coquitlam/South Coquitlam Current Legend Barnet Hwy Millennium Line Coquitlam Central West Coast Express North Rd Alternate Bus exchange route Construction zone with temporary detours Expo Line Braid COQUITL AM Austin Ave Brunette Ave United Blvd Como Lake Rd Hartley Ave Mariner Way United Blvd Holly Dr Shaughnessy St PORT COQUITLAM Mary Hill Bypass McLean Ave Pitt River Rd Port Coquitlam Kingsway Ave Broadway Current Current Current Current Current Current Current Current Current Current Current Current Proposed Option 1 Proposed Option 2 Port Coquitlam/South Coquitlam Port Coquitlam/South Coquitlam Legend Barnet Hwy Millennium Line Coquitlam Central West Coast Express Legend Barnet Hwy Millennium Line Coquitlam Central West Coast Express North Rd Expo Line Alternate Bus exchange route Construction zone with temporary detours Braid COQUITL AM Austin Ave Brunette Ave United Blvd Como Lake Rd Hartley Ave N Bend St Mariner Way United Blvd Holly Dr Shaughnessy St PORT COQUITLAM Mary Hill Bypass McLean Ave Pitt River Rd Port Coquitlam Kingsway Ave Broadway North Rd Expo Line Alternate Bus exchange route Construction zone with temporary detours Braid COQUITL AM Austin Ave Brunette Ave United Blvd Como Lake Rd Hartley Ave N Bend St Mariner Way United Blvd Holly Dr Shaughnessy St PORT COQUITLAM Mary Hill Bypass McLean Ave Pitt River Rd Port Coquitlam Kingsway Ave Broadway Proposed Proposed

17 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment Option 1 Proposed changes Redesign the 159 to travel via United Boulevard and Lougheed Highway to and from Braid Station Redesign the 169 to travel through the Mayfair and United Boulevard industrial areas Add new bus stops on Golden Drive and Shuswap Avenue to provide transfer points between the 159 and 169 Why did we propose the changes? Customers on the 159 have asked for faster and more direct service from Port Coquitlam residential neighbourhoods to SkyTrain Residents and staff of Coquitlam have requested a more direct connection between Coquitlam Central Station, United Boulevard and Mayfair industrial areas Provide opportunities to make connections between the 159 and 169 Benefits/Trade-offs 159 Improve travel times to Braid Station for some 159 customers by up to 5 minutes per trip Maintain direct connection between Port Coquitlam and the Mayfair industrial area Provide a direct connection between Port Coquitlam and Lougheed Highway/ Schoolhouse Street Loss of a direct connection between Port Coquitlam and United Boulevard Proposed Option 1 Port Coquitlam/South Coquitlam Legend North Rd Expo Line Alternate Bus exchange route Construction zone with temporary detours Braid Barnet Hwy COQUITL AM Austin Ave Brunette Ave United Blvd Como Lake Rd Hartley Ave Benefits/Trade-offs 169 Millennium Line West Coast Express Increased frequency of the 169 to every 20 minutes during peak periods Provide a new connection between Coquitlam Central and the United Boulevard and Mayfair industrial areas Loss of direct from Coquitlam Central Station to Lougheed Highway/Schoolhouse Street Longer bus trip between Coquitlam Central Station and Braid Station by approximately 5-7 minutes per trip N Bend St Mariner Way United Blvd Holly Dr Coquitlam Central Shaughnessy St PORT COQUITLAM Mary Hill Bypass McLean Ave Pitt River Rd Port Coquitlam Kingsway Ave Broadway Proposed

18 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment Option 2 Proposed changes Redesign the 159 to travel via Lougheed Highway between the Mary Hill Bypass and Braid Station Redesign the 169 to travel through the Mayfair and United Boulevard industrial areas Why did we propose the changes? Customers on the 159 have asked us for faster and more direct service from Port Coquitlam residential neighbourhoods to SkyTrain Residents and staff of Coquitlam have requested a more direct connection between Coquitlam Central Station, United Boulevard and Mayfair industrial areas Benefits/Trade-offs 159 Improve travel times to Braid Station for some 159 customers by up to 9 minutes per trip Provide a direct connection between Port Coquitlam and Lougheed Highway Loss of a direct connection between Port Coquitlam and United Boulevard industrial area Loss of a direct connection between Port Coquitlam and the Mayfair industrial area Proposed Option 2 Port Coquitlam/South Coquitlam Legend North Rd Expo Line Alternate Bus exchange route Construction zone with temporary detours Braid Barnet Hwy COQUITL AM Austin Ave Brunette Ave United Blvd Como Lake Rd Hartley Ave Benefits/Trade-offs 169 Increased frequency of the 169 to every 20 minutes during peak periods Provide a new connection between Coquitlam Central Station and the United Boulevard and Mayfair industrial areas N Bend St Millennium Line West Coast Express Some customers have to transfer at Braid Station to access stops on Lougheed Highway Longer bus trip between Coquitlam Central Station and Braid Station by approximately 5-7 minutes per trip Mariner Way United Blvd Holly Dr Coquitlam Central Shaughnessy St PORT COQUITLAM Mary Hill Bypass McLean Ave Pitt River Rd Port Coquitlam Kingsway Ave Broadway Proposed

19 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment Ridership analysis To better understand how customers use the two routes following the opening of the Millennium Line Evergreen Extension, an in-depth ridership analysis was completed. The analysis of current ridership showed Options 1 and 2 have both benefits and impacts to existing customers (as compared to status quo): 20% of passenger trips would be shorter/better (by up to 5-9 minutes for trips between Port Coquitlam and Braid Station) 20% of passenger trips would be significantly longer/worse (for example, trips between Coquitlam Central Station and South Coquitlam would be 5-7 minutes longer and/or require a transfer and additional wait times between minutes) 60% of passenger trips would experience no change (for example, trips between Braid and United Boulevard or trips within Port Coquitlam) On balance, both options performed worse than the status quo (existing service) What we heard Responses received 406 completed surveys for the completed surveys for the additional comments were received at pop-up open houses at Braid, Coquitlam Central and Port Coquitlam stations, seven through s and phone calls

20 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment What we heard ROUTE OPTION 1 1. Compared to today, how would the proposed 159 (Option 1) generally work for you? 9% 29% 34% 10% 12% 4% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed 159 (Option 1) if it was implemented as shown? 23% 24% 21% 9% 17% 6% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW ROUTE OPTION 2 1. Compared to today, how would the proposed 159 (Option 2) generally work for you? 52% 15% 14% 5% 9% 5% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed 159 (Option 2) if it was implemented as shown? 52% 20% 9% 3 10% 5% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW Recurring themes in the feedback For 159 respondents, Option 2 was the preferred alternative to both Option 1 and the current route º 67 per cent of respondents indicated Option 2 would work better or much better for them, as compared to only 38 per cent for Option 1 I think you should consider extending the 159 to Coquitlam Ctrl Stn so customers can connect with Skytrain on both ends of the route. º Option 2 was preferred because it offers a faster and more direct trip between Port Coquitlam and Braid Station º For respondents who did not prefer either Option 1 or 2, their preference was primarily due to the loss of a direct connection between Port Coquitlam and United Boulevard and Mayfair areas º A number of 159 users requested the 159 be extended to Coquitlam Central Station as a way of providing faster, more direct access to SkyTrain Note: Numbers may not add up to 100 per cent due to rounding.

21 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment What we heard ROUTE OPTION 1 1. Compared to today, how would the proposed 169 (Option 1) generally work for you? 16% 16% 24% 17% 20% 7% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed 169 (Option 1) if it was implemented as shown? 19% 21% 17% 13% 22% 7% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW ROUTE OPTION 2 1. Compared to today, how would the proposed 169 (Option 2) generally work for you? 17% 13% 22% 20% 21% 8% MUCH BETTER BETTER ABOUT THE SAME WORSE MUCH WORSE DON T KNOW 2. How likely would you be to use the proposed 169 (Option 2) if it was implemented as shown? 15% 23% 17% 13% 24% 8% VERY LIKELY SOMEWHAT LIKELY NEITHER LIKELY NOR UNLIKELY SOMEWHAT UNLIKELY VERY UNLIKELY DON T KNOW Recurring themes in the feedback For 169 respondents, the existing service was preferred over Option 1 or 2 based on the lack of a direct connection to Lougheed Highway/ Schoolhouse Street There was no clear preference between Options 1 and 2 º 32 per cent of respondents indicated Option 1 would work better or much better for them, as compared to 30 per cent for Option 2 º 37 per cent of respondents indicated Option 1 would work worse or much worse for them, as compared to 41 per cent for Option 2 Note: Numbers may not add up to 100 per cent due to rounding.

22 TRANSIT NETWORK REVIEW Port Coquitlam/South Coquitlam: 159/169 service re-alignment What we re doing Based on what we heard during the engagement and from our evaluation of customer benefits and trade-offs, we will: Not implement the service changes as proposed º Neither Option 1, nor Option 2, is supportable given customer impacts and concerns raised through public consultation Not change the existing 169 route at this time º Consider pursuing other network improvements in South Coquitlam to provide a direct connection between Coquitlam Central Station and United Boulevard, as funding allows Extend the 159 to Coquitlam Central Station (via Mary Hill Road, Wilson Avenue, Shaughnessy Street and Lougheed Highway) to provide faster connections to SkyTrain without creating significant negative impacts for existing 159 and 169 customers º All existing connections between buses in downtown Port Coquitlam will be maintained º Improve travel times to SkyTrain for some 159 customers by up to 15 minutes per trip º 159 customers can continue to connect to West Coast Express by either walking from Mary Hill Road and Wilson Avenue (350 metres), or taking the 170 to Port Coquitlam Station, or transferring at Coquitlam Central Station

23 TRANSIT NETWORK REVIEW Appendix I: What we did and who we heard from PUBLIC AND STAKEHOLDER ENGAGEMENT In-person engagement Survey Other correspondence Municipal engagement OUTREACH ONLINE NOTIFICATION Invitation to community groups and businesses TransLink enewsletter Digital ads TransLink social media SMS NextBus ads Website OUTREACH PRINT NOTIFICATION Newspaper ads Postcards Bus ads MEDIA COVERAGE SURVEY RESPONDENTS DEMOGRAPHICS By municipality By age By transit use By transit trip type SURVEY RESPONDENTS ENGAGEMENT FEEDBACK... 29

24 TRANSIT NETWORK REVIEW Public and stakeholder engagement In-person engagement Ten in-person engagement opportunities resulted in 447 interactions between citizens and our staff: Location Technique 2017 Date Interactions Richmond Transit Centre Transit operator open house February 7 42 Port Coquitlam Transit Centre Transit operator open house February 9 29 Surrey Transit Centre Transit operator open house February Braid Station Pop-up open house February White Rock Centre Street team February Coquitlam Central Station Pop-up open house February Haney Place Exchange Street team February Port Coquitlam Station Pop-up open house February Cranley Place Community Hall Open house February Yennadon Elementary Open house March 2 12 Survey The survey was completed by 1,618 respondents online (1,596) and by paper (22). Respondents could provide feedback on one or more routes. The responses per route were as follows: Route Responses Silver Valley (733) 230 Silver Valley (741) 267 Clayton Heights (372) 373 Morgan Creek () 380 Morgan Creek (C53) 336 Port Coquitlam/South Coquitlam (159) 406 Port Coquitlam/South Coquitlam (169) 315 Total 2,307

25 TRANSIT NETWORK REVIEW Public and stakeholder engagement Paper surveys were available at the two open houses in the community and the three pop-up open houses at transit hubs. Additionally, six community locations hosted paper surveys and drop boxes: º Glen Pine Pavilion, Coquitlam º Kent Street Activity Centre, White Rock º Maple Ridge Seniors Activity Centre, Maple Ridge º Muriel Arnason Library, Township of Langley º White Rock Community Centre, White Rock º Wilson Centre, Port Coquitlam Other correspondence Additional feedback was received through 20 correspondences: Route s and phone calls Silver Valley (733/741) 2 Clayton Heights (372) 1 Morgan Creek (/C53) 8 Port Coquitlam/South Coquitlam (159/169) 7 Other 2 Municipal engagement Six presentations were delivered to municipalities by TransLink staff to share information and receive feedback on the proposed service changes: Municipality Council or Committee 2017 Date Maple Ridge Council meeting February 6 Coquitlam Council meeting February 6 Port Coquitlam Finance and Intergovernmental Committee February 7 White Rock Council meeting February 20 Township of Langley Council meeting February 20 Surrey Transportation and Infrastructure Committee February 27 Staff also sent a briefing note to the Mayor and Council of the City of Langley.

26 TRANSIT NETWORK REVIEW Outreach online notification Invitation to community groups and businesses invitations were sent to 170+ community groups and businesses at the launch of the engagement. Groups were invited to share the information with their networks to encourage participation. TransLink enewsletter TransLink enewsletters were sent to 3,541 General enewsletter subscribers on February 15 and 165 Transit Network Review enewsletter subscribers on February 16. Digital ads Digital ads garnered over 5.2 million impressions, which resulted in 10,522 clicks to the Transit Network Review webpage and 2,716 clicks to the survey. TransLink social media Promotion of the engagement on TransLink social media channels generated 21,500+ impressions: º Buzzer Blog two posts resulted in two comments º Twitter eight tweets resulted in three retweets and four likes º Facebook five videos and one post resulted in 25 comments, 14 shares, 51 likes and 4,681 video views SMS NextBus ads Approximately 625 ads promoting the engagement were delivered through NextBus texts. Website There were 13,740 unique views of the project s webpage, /networkreview.

27 Proposed Option 1 Legend 159 Proposed 159 route Option Proposed 169 route Option 1 Alternate Bus exchange route Austin Ave 169 Proposed Option 2 Legend 159 Proposed 159 route Option Proposed 169 route Option 2 Alternate Bus exchange route Austin Ave 169 Barnet Hwy 791 Como Lake Rd Barnet Hwy Como Lake Rd Millennium Line 159 Millennium Line McLean Ave McLean Ave TRANSIT NETWORK REVIEW Outreach print notification Newspaper ads Eight ads were placed in local newspapers during the engagement period: Publication Dates Tri-City News February 17, March 1 Maple Ridge/Pitt Meadows News February 17, March 1 Langley Times February 22, March 1 Peace Arch News February 24, March 1 Postcards Over 34,000 postcards were printed for distribution via mail drops in affected communities, open houses, street teams, and to community locations. Postcards were mailed to the homes of residents in the affected areas: Area Postcards Clayton Heights 9,402 Morgan Creek 12,841 Silver Valley 3,548 Have your say in Morgan Creek /networkreview /networkreview Which option do you prefer? PROPOSED OPTION 1 Redesign the 159 to travel via United Boulevard and Lougheed Highway Revise the 169 to travel through the United Boulevard industrial areas Add new bus stops on Golden Drive and Shuswap Avenue to provide connections between the 159 and 169 Port Coquitlam South Coquitlam North Rd Expo Line Expo Line Construction zone with temporary detours Braid COQUITLAM Brunette Ave 159 Improve travel times to Braid Station by up to 5 minutes per trip Maintain connections to the Mayfair industrial area Provides direct access to Lougheed Highway Loss of a direct connection to United Boulevard Take the PROPOSED OPTION 2 survey! Redesign the 159 to travel via Lougheed Highway between Mary Hill Bypass and Braid Station Revise the 169 to travel through the Mayfair and United Boulevard industrial areas Hwy 1 United Blvd Hartley Ave Port Coquitlam South Coquitlam North Rd Construction zone with temporary detours Braid COQUITLAM Brunette Ave Hwy 1 United Blvd 159 Improve travel times between Port Coquitlam and Braid stations by up to 9 minutes per trip Direct connection between Port Coquitlam and Lougheed Highway Loss of direct connections between Port Coquitlam and United Boulevard and Mayfair industrial areas Hartley Ave N Bend St N Bend St Mariner Way United Blvd Mariner Way United Blvd Holly Dr Holly Dr West Coast Express Coquitlam Central Shaughnessy St PORT COQUITLAM Mary Hill Bypass West Coast Express Coquitlam Central Shaughnessy St Mary Hill Bypass Pitt River Rd PORT COQUITLAM Pitt River Rd Port Coquitlam Kingsway Ave 169 Increase frequency to every 20 minutes during peak periods Provide new connection between Coquitlam Central Station and United Boulevard and Mayfair industrial areas Maintain access to Lougheed Highway stops through a transfer at Golden Drive or Shuswap Avenue Longer trips and travel time between Coquitlam Central and Braid stations Broadway Port Coquitlam Kingsway Ave 169 Increase frequency to every 20 minutes during peak periods Provide new connection between Coquitlam Central Station and United Boulevard and Mayfair industrial areas Require a transfer at Braid Station to access stops along Lougheed Highway Longer trips and travel time between Coquitlam Central and Braid stations Broadway Posters and postcards were delivered to civic facilities (city halls and community, recreation and seniors centres) and libraries to promote the engagement in the following municipalities: º City of Coquitlam (facilities in service proposal area) º City of Langley º City of Maple Ridge º City of Port Coquitlam º City of Surrey (facilities in service proposal area) º City of White Rock º Township of Langley (facilities in service proposal area) Bus ads A total of 465 ads were placed in the interior of buses deployed from the Richmond, Surrey, and Port Coquitlam Transit Centres.

28 TRANSIT NETWORK REVIEW Media coverage The engagement garnered four unique media stories about the service proposals: Article 2017 Date Publication New bus routes rolling in Maple Ridge by September February 8 Maple Ridge News Which route do you prefer for 159/169? February 10 Tri-City News New bus en route for Clayton Heights and Langley February 27 Langley Times Major transit improvements proposed for Surrey and Langley February 28 CBC News The following local politicians were quoted: º Mayor Richard Stewart (Coquitlam) º Mayor Greg Moore (Port Coquitlam) º Councillor Bob Masse (Maple Ridge) º Councillor Gordy Robson (Maple Ridge) º Councillor Craig Speirs (Maple Ridge)

29 TRANSIT NETWORK REVIEW Survey respondents demographics By municipality Municipality Percentage City of Surrey 36.0% City of Port Coquitlam 19.1% City of Maple Ridge 18.2% City of Coquitlam 6.1% Township of Langley 3.9% City of Vancouver 3.9% City of White Rock 3.0% City of Richmond 1.9% City of Langley 1.6% City of New Westminster 1.4% Corporation of Delta 1.2% City of Burnaby 0.9% City of Port Moody 0.8% City of Pitt Meadows 0.4% City of North Vancouver 0.3% District of North Vancouver 0.2% City of Abbotsford 0.1% District of Mission 0.1% Bowen Island 0.0% District of West Vancouver 0.0% Electoral Area A 0.0% Municipality of the Village of Lions Bay 0.0% Tsawwassen First Nation 0.0% Village of Anmore 0.0% Village of Belcarra 0.0% Other 0.7%

30 TRANSIT NETWORK REVIEW Survey respondents demographics By age Age Percentage Under % % % % % % % % Prefer not to say 11.5% By transit use Transit use Percentage Every day 52.2% At least once per week 22.6% At least once per month 12.1% At least once per year 7.5% Less than once per year 2.8% Never 2.7% By transit trip type Trip transit type Percentage To/from work 43.9% Shopping/personal business (including medical, groceries and other related goods and services) 15.4% Social/recreational (including dining, entertainment) 15.4% To/from post-secondary school (including college, university) 12.3% To/from grade school (including elementary school, secondary school, after-school activities) Don't Know 1.5% 4.6% Other 6.8%

31 TRANSIT NETWORK REVIEW Survey respondents engagement feedback We asked survey respondents for their feedback on the engagement process. I had the opportunity to provide my feedback about the proposed changes by taking this survey 53% 29% 9% The purpose of this survey and how my feedback will be considered were made clear 44% 30% 13% 6% 4% 3 The information and questions were easy to understand in order to provide meaningful feedback in this survey 53% 28% 9% 4% 4% 2 STRONGLY AGREE SOMEWHAT AGREE NEITHER AGREE OR DISAGREE SOMEWHAT DISAGREE STRONGLY DISAGREE DON T KNOW Note: Numbers may not add up to 100 per cent due to rounding. How did you hear about the opportunity to participate in the Transit Network Review survey? Check all that apply Percentage Facebook 31% Postcard to my home 10.1% TransLink website 10% Newspaper, radio or television news 7.7% Word of mouth 6.8% Online ad 4.1% Community poster 3.9% Buzzer blog 3.7% TransLink enewsletter 3% Print ad 2.6% Frontline staff 2.4% Postcard from street team 2.4% TransLink open house 2.4% from an organization 2% Twitter 2% Reddit 1.1% Other 4.7%