Know NewsLetter Case 2:13-cv Document Filed in TXSD on 11/19/14 Page 1 of 10. Know. Week. of the. right. do what. right to. holiday.

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Dorothy Singleton
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1 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 1 10 Driver License DLD DL Home Pge Cusmer DLD nvestigtion DL Executive DL Trg Public Tem Meetgs Librry Sfety Commsion Updtes Cusmer Enggement Results 2013 Know DL Frud 9 Jnury Service Know Survey PDF Quotes Ledership The time lwys Week do wht right right Mrt Lur Kg Jr Hppy 2013 hope you temwork wht do se bout up resulted When n correct As dividuls We hve or especilly when us contue Let ll led wy we lso by know we tht vlues orgniztion contue where n The tegry much so ccomplh time leders seek so tht nd nd people ech or lwys Leders cn nd contue be up wy nd right DPS we your now nd our ddionl our nd tegry results even nd privilege nd trust own ech ctions provide guidnce successful demonstrtg honesty ger empowerg provide own not repet environment ols spek mtke nd mke mtkes responsibily for mens more thn workg respectg do representtives ccept ction we frid hide tryg humn ll ws so employee ok employee exmple foster n support mens supportg md from uncomfortble tht gives do Temwork tht best course lern responsibily respectful cn nd redy rechrged md As Mr Kg sys bove December mde employees responsibily n t We employees job We re course vlues cident mtke work tht ctions loss nd core by n mtke proud renewed re bck right ws sddened so nd nd excellence ccountbily ger keepg right m brek holidy restful new yer tckle hd ech or service exceptionl openness nd common chieve for success our fellow respect objectives Wh th Texns 2:13-cv /02/2014 DEF1383 exhibsticker.com DllsGrlnd Meg Center Opens On December celebrte th excg Sheets Rep for ribbon httpdpsnetdivionsdlntheknowrchivelniowo10913htm 18 we opened Cdy cuttg fourth milesne Burkett Rep ceremony Direcr Meg Center Steven Grlnd morng ws beutiful McCrw ws joed by Rep Angie Chen Butn nd t Once Grlnd g we Myor received dy Kenneth Ronld posive E Jones comments PM TEX

2 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 2 10 from our specil guests nd medi Rep Chen Butler remrked tht fice ws comfortble plesnt nd pressionl but not over p just wht cusmers wnted nd deserved Rep Burkett stted tht she liked how we were runng our opertion like busess nd relly puttg n emphs on cusmer service Comments from our first guests t Grlnd show we re truly cretg fster esier friendlier experience Here re few cusmer comments Nice people fst pce esy equipment Good service fst pce esy ccess wellmted The people re nice The pce pretty fst nd equipment ws esy understnd First Cusmer t Sprg Meg Center Employees t Sprg nd Rosenberg Meg Centers hve been exced welcome ll new cusmers Pictured here very first cusmer t Sprg Meg Center Ttrs rp trmt t Pubic 5Aety YUur 14A 4 r7wsbti PsA42 rowieirie1 e k1147c13hj1u Fid sliv Remder Do not Text nd Drive t not sfe text nd drive Ag th holidy seson nor fmily lost young person ftl cr crsh becuse person ws textg nd drivg Plese do not be our next stttic n ddion you represent DPS every time you re out public nd people re lwys wtchg Drive sfely We ll wnt you get home your fmilies sfely nd be ble return your DPS fmily morng Thnk you From Veronic Espoz httpdpsnetdivionsdlntheknowrchivelniowo10913htm PM TEX

3 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 3 10 CSR Led On Lu me sked September widow Espoz Veronic shre behlf me nd my Espoz Memoril donted will My you ll R would childrens wh like could who ws Espoz note would wh ll my go wrds Lu hertfelt children Fund My God bless you person th thnk thnk you like ll you who donted everyone know tht expenses college stbbed nd every one you ech ftlly hve money you would Lu hve wnted tht Yer hve Blessed Chrtms nd New Scerely Veronic Employees Receive 2 Region 2 Region Five employees Ntionl driver held on Texs Bttleship Urshul LPorte Jones Edw given by DPS who nd durg served time brnch Service presented Highwy Tylor Nett ctive conflict honoree nd nd Troopers Lngehennig Employees nd Regulry Chrtms friends tht hd Dys Supervor right left CSR V Housn Holt CSR Sprg Jones Dcom Jmes Wrd Sprg Johnny Wkler Housn Urshul Edw Texs Segrr CSR Cy Wendell Robert Cntulso lso were presented wh th wrd Hosts Chrtms Progrm for Aust Fmilies on Divions by severl everyone treted Aust such our tlented tlented clppg Chrtms tht cluded nd employees 21 Wht Fridy December nd fmily We hve choir Progrm lpel Mnuel Services progrm performnces from Domguez CSR Regulry Services Divions The Pictured Monic ir certificte Wymn Dvid on from Ech Ptrol Willim employed rmed Medl wrd Ntionl service wh nd recognion veterns hve Holt Wrd th specil who received Defense p service milry duty received Segrr Monic Jmes Domguez Johnny which ceremony wh wrd Service December Awrd Service license were presented Defense Ntionl Defense people here employees sgg udience delight lively prticiption ir ws fmilies enjoy DPS The progrm t long nd nd entrnce fun Here music few wh cluded by our very rendion re phos solo own Twelve from progrm httpdpsnetdivionsdlntheknowrchivelniowo10913htm PM TEX

4 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 4 10 Holidy Decortions nd Contest httpdpsnetdivionsdlntheknowrchivelniow010913htm PM TEX

5 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 5 10 We hd mny beutiful decortions our fices durg December holidys Thnk you for tkg time out your weekends fter hours nd durg lunch mke our work re ltle more festive ws impressed wh mzg cretivy resourcefulness nd temwork ok pln your mes fd resources nd set up dplys enjoyed seeg se mzg decortions mny usg recycled mterils t just shows wht cn be ccomplhed when you work s tem wh tht cn do ttude We lso ved nyone who whed dress up do so nd be prt holidy costume contest Congrtultions followg holidy costume contest wners Funniest Most Cretive Leh Jnes Dor Schroeder nd Shelley Miller Susn Reyn Lumps col Most Cretive Honorble Mention Sttion 605 Most Spired Dnielle Mrkum Three Wy Tie Mike Adms nd Krt Gips httpdpsnetdivionsdlntheknowrchivelniowo10913htm PM TEX

6 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 6 10 Most Spired Honorble Mention Sndy Willims 0m 07 O Ad Bh Humbug John Alb nd Luri Boen Employee Anniversries recently received lt followg DLD employees celebrtg nniversries 10 Yers Jun Rfel Arredondo Rivier Jenette G Crdens North Lmr Stephen Chmberl North Lmr Ann Mrie Gonzlez Webster Crl Hiln Grves North Lmr Sylvi Noemi Mlik Webster 20 Yers Hrry W Mergel Housn Hild Pen El Pso Terri Lynn True North Lmr Lur Villrrel Midlnd httpdpsnetdivionsdlntheknowrchivelniowo10913htm PM TEX

7 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 7 10 Julie Swntner Abbott North Lmr Dwn Durn Clbillo Midlnd Teres Lynn Diefenbch Vicri Deborh S Durhm North Lmr Angel Skggs Kimbrough Hurst Lesle Ann Peloqu North Lmr 30 Yers Sr Holden Richrdson North Lmr Sherry Lynn Wright North Lmr Congrtultions ll se wonderful employees for ir mny yers service Lives Employees The followg note ws sent from Jckie Moore DPS employee n she shres her personl experience wh n orgn dontion her exhusbnd The trnsplnt ws successfully completed on Mrch Universy Colordo Hospl Auror He needed trnsplnt due chemicl exposure which cused srcordos lungs He hs new respect for life vlues everydy occurrences becuse he knows tht whout trnsplnt he would hve died He nd re both orgn donors nd hve lwys known s importnce Vce hd relocte bck Texs 2012 becuse ltude nd pollution were both hvg detrimentl effect on h new lungs As for me knowg tht my son hs more yers enjoy h fr unexplble nd must sy enjoy hvg him round When he got cll h lungs hd just collpsed nd he thought end ws ner mirculously phone rng nd he received cll come for trnsplnt He ws rushed hospl nd surgery ws completed wh next three hours H recovery time ws twelve dys hospl Even though he hs been hosplized few times he dog well As mtter fct he went work s truck driver July 2012 on yer nd four months lter Our fh God nd believg tht God would her our pryers nd hel Vce hs kept us strong s fmily Thnks nor lovg givg nd crg young mn we hve second chnce pprece life our loved one Be blessed Jckie Abduhl Khn new employee t Grlnd Meg Center sks people if y would like be n orgn donor He does so wh ltle extr conviction becuse he recipient donted hert The sry my second hert ttck ws relly life threteng Abduhl sys At one pot ws ld tht ws on my fl hours The crdiologt ld me you eir hve hert trnsplnt or you die n three weeks donor hert rrived nd my trnsplnt ws success So m gretly thnkful for fmily who donted httpdpsnetdivionsdlntheknowrchivelniowo10913htm PM TEX

8 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 8 10 hert me givg me nor chnce breth nd live life wh my fmily once g encourge everybody become n orgn donor so y cn help people need nd give m nor opportuny enjoy beuty life f wsnt for fmily who donted hert wouldnt be here tellg my sry or people Once g thnk fmily for ir life svg dontion which completely chnged my life Mnger Ptrici Jones nd Sprg Meg Center received compliment from cusmer who wrote Ms Jones We first communicted couple yers go response n emil wrote out sheer frustrtion You ctully clled me bck ws shocked but very plesed be spekg wh you herd bout new DPS Meg center on Sprg Cypress nd 249 on news Thursdy When sw could only thk you The ide hs pssed through my md severl times tht just mybe you hd sy ll th f so congrtultions f not well congrtultions nywy spek for mny when sy tht someone flly ws lteng The old system very long les credible ws stressed employees wh terrible ttudes come bck morrow nd stnd le mke n ppotment well looks like my be thg pst sure hope so Every stte hs jokes bout where you fd rudest employees nd though not lwys first DPS ws lwys converstion pplud Texs DPS for dog somethg relly improve quly cusmers experience nd reducg stress on employees People t my compny hve been tlkg bout th for 2 dys now t lmost hrd believe So keep up good work will be renewg my license December 2013 Hope thgs contue go well hope tht you nd your fmily hve very Merry Chrtms nd Hppy New Yer Supervor Mry Morse Conroe fice received compliment from cusmer who wrote Mry just wnted extend specil thnks once g for tkg extr time helpg us wh our pperwork yesterdy My you nd your fmily hve sfe nd hppy new yer Lupe Gudlupe Zmor Enforcement Complince fice received compliment from cusmer who wrote Ms Zmor hve sk s hrd s t your desk wh those wgs on your bck You re truly n ngel Thnk you sooo very much for ll your trouble ws lredy thnkg Lord for you th morng relly pprece ll your help You re Godsend for cert Tht ticket from Vegs 99 ws for filure signl lne chnge prome use my blkers from now on m so exced be ble be gettg my license bck Ag Thnk you from my hert Supervor Eric Crdens Texs Cy fice received compliment from cusmer who wrote m 69yrs old nd hve lived Glvesn County my whole life recently ved Texs Cy DPS fice wh some quires received n opportuny spek wh Ldy t loction her nme Eric m wrg let you know how she helped me wh my questions She ws extremely nice s well s thorough nd left me wh smll understndg her nd how she performs her job wh DPS She certly deserves compliment from me for ws extremely impressed Thnk you for hvg people such s her tht hve time tret people wh poleness nd pressionlm Let her know how much ppreced httpdpsnetdivionsdlntheknowrchivelniow010913htm PM TEX

9 DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge 9 10 Cynthi Jenks North Lmr fice received compliment from cusmer who wrote Der Ms Jenks My corrected license rrived mil yesterdy Thnk you so much for your help gettg th sue resolved truly pprece friendly expedient nd pressionl sstnce tht you provided wh you good holidy seson nd ll best new yer hed Reg McNel Cusmer Support ECS fice received compliment from cusmer who wrote wnted tke few moments your time express my plesure while workg on extremely cricl mtter Your employee Reg McNel ws mzg My current posion Direcr Trnsporttion for Ntionl Trnsporttion Compny relize how cricl hve exceptionl Cusmer Service Relizg we work wh humns nd everydy different dy workg wh unhppy cusmers who re upset Reg did GREAT Job sstg me She hndled sution hd been tryg get tken cre for 2 weeks for my son No one repet no one wnted tke time help She ok ownership sution nd ok cre She went extr mile communicte me tht she ok cre understnd how rre hve n employee go out her wy tke cre problem coch my Assoces weekly nd know how hrd hve n employee s wonderful s her Plese tke moment nd tell her we pprece her pressionlm nd her friendly mtter which she ssted wh ll my Assoces were like her Thnk you for your time Crolyn Clontz Forth Worth fice received compliment from cusmer who wrote renewed my driver license on 13 December time stmped t t sttion 2 Mrs Cloutz Th commend her for helpfulness nd pressionlm exhibed by her plus gret ttude Addionlly ylls fice lyout contributes hvg very efficient opertion Shelly Flores Fort Worth fice received compliment from cusmer who wrote Shelly did n wesome job helpg me secure license Shelly mde thgs plesnt nd expedient truly pprece her ter fice work ethic nd willgness help Shelly should be promoted believe she would mke th brnch more efficient nd plesnt Wnd Cllhn nd Michel Ford North Lmr fice received compliment from ir coworker Dinne Alshuwer who wrote work record verifiction m new DPS nd hve only been here six months wnted let everyone how grteful m Wnd Cllhn nd Michel Ford hd n sthm ttck t my desk used my hler but ws not helpg me nd ws becomg doriented Wnd who lso hs son wh sthm went quickly ction nd clled Michel ws strtg pnic but wh both m tlkg me st nd clm wy ws ble relx nd feel sfe until could get hospl felt lucky tht work for tem tht looks out for ech or The EDNBURG fice received compliment from cusmer who wrote just wnted extend my congrtultions on runng very well orgnized fice And plesntness mny employees ws breth fresh ir The GEORGETOWN fice received compliment from cusmer who wrote ok httpdpsnetdivionsdlntheknowrchivelniow010913htm PM TEX

10 Help DownlodsPlugs DPS Net Driver License n Know NewsLetter Cse 2:13-cv Document Filed TXSD on 11/19/14 Pge my son Georgewn fice for h test th pst Fridy nd everythg went very well There were que few people but process went smooth nd your folks were ll very helpful just wnted let you know re re folks tht do pprece wht you nd your stff re dog The NORTH LAMAR fice received compliment from cusmer who wrote wnted let you know hd GREAT experience t DPS DL fice on Lmr on Mondy December 10 went tke wrten morcycle test so could get morcycle endorsement dded my license rrived t 753 AM nd doors were lredy open for busess As ws tlkg ldy t nformtion Desk y clled my number nd went bck nd immedely pid my fees fhed fillg out pperwork nd ok test By 820 AM wlked out DL fice wh new temporry license wh coveted MC license endorsement Best experience ever t DPS thk you deserve her firsthnd wht gret cusmer service experience hd FAQs Feedbck Agency Webse Development nd Deployment Policy DOCX httpdpsnetdivionsdlntheknowrchivelniowo10913htm PM TEX

My Plan. e) Fax Machine f) Shelf for Real Estate Info g) File Folders h) File Stand

My Plan. e) Fax Machine f) Shelf for Real Estate Info g) File Folders h) File Stand I. My TO DO Li 1. Set plce in my fice wh b) Phone c) Computer d) Printer Decide tke clls. Pick 3-4 mrketing methods, nd rt mrketing. II. My Schedule 1. Choose 1 hour per dy on ekdys nd 2-8 hours on ekend